Unit 1

Working with words 1

Are these adjectives positive or negative? Put them in the correct column.
ostentatious, favourable, successful, suspicious, arrogant, trustworthy, ineffective, reliable

Positive adjectives Negative adjectives

Working with words 2

1) We need some advice on how 5) I didn't know that Gary
to ______________a better public image. had _________________ a dislike to
a) demonstrate Anthony.
b) project a) taken
2) We ________________a very good b) given
reputation in Greece and Italy. 6) Always think about your social
a) Have media __________before you post comments
b) make or photos.
3) It's important to _____________a good a) shape
impression when you go for a job interview. b) image
a) create 7) Does his CV ____________ his online
b) form profile?
4) I have built a very a) match
good _________________with our suppliers. b) join
a) relationship 8) I'm meeting a ____________ client this
b) relation afternoon.
a) possible
b) prospective

Business communication 1
Complete the sentence.
A I suggest we meet to discuss things _________.
B When ________ you like to meet?
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A We can meet tomorrow at your office in Leipzig.
B You'll be travelling in _________ Berlin, won't you?
A Yes. Could you _________ me how to get to your office?
B It's very easy to find us. We're in the city centre.
A Is it best to come _______taxi or public transport?
B It usually _________ takes ten minutes to walk from the station.

Business communication 2
Choose the correct response for each sentence.
1) A I'm calling about the meeting on Monday a) Great. Thanks for responding so quickly.
9th. b) Great. Thanks for respond so quickly.
B
a) Oh right. I wanted to speak to you about 4) A We could meet this week or next week.
that. B
b) Oh right. I wanted to speak to you about a) Fine, whatever's best for you.
this. b) Fine, it is whatever's best for you.

2) A It's Ray Moore. I'm calling about our 5) A Thursday 9th is a good day for me.
conversation last week. B
B a) OK, let's say provisionally Thursday 9th at
a) Oh yes, I remember. my office.
b) Oh yes, I remembered. B) OK, let's say provisional Thursday 9th at
my office.
3) A I'm calling in response to your email.
B
Language at work 1
Choose the correct words to complete the sentences.
1) We ___________ annual appraisals every winter.
2) We _____________ for late deliveries, as a rule.
3) We _____________people for seven jobs at the moment.
4) At the moment, we ________________ for any late deliveries.
5) We ________________ people for new jobs once in a while.
6) We ________________ any changes to the catalogue for the time being.
7) We __________________ annual appraisals right now.
8) We ___________________ a lot of changes to the catalogue, generally speaking.
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 a) don't wait
b) aren't making
c) have
d) don't make
e) interview
f) are interviewing
g) are having
h) aren't waiting

Language at work 2
Choose the correct words to complete
the sentences.
1) Urs _____________ the team while Katrin a) slowly becomes
is in hospital. b) is slowly becoming
a) manages 5) What time _______________ work?
b) is managing
a) do you normally leave
2) No one ______________ the name of the b) are you normally leaving
hotel.
6) They can't help you because they
a) is remembering ____________ a report right now.
b) remembers
a) are writing
3) The gold watch ____________ more than b) write
the silver one.
7) We can talk when Clara ____________
a) is costing back.
b) costs
a) gets
4) The company ________________ more b) is getting
profitable.

Email 1
Put the email in the correct order.
a) for the publicity company Glare Associates.
b) My name's Robert Holmes and I work
c) I was given your name by your colleague
d) Mika Andren. He recommended you to me, as
e) like to discuss this further.
f) for our catalogue. Please email me if you would
g) we are currently looking for a new designer
h) Best regards
i) Dear Barry

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Email 2
Complete the email with the correct words.
attached interested looking mentioned receiving
Dear Ms Rajani
I am writing to you after ____________ your contact details from your colleague Joe Savage. I work
for Redwood Bank and we are ____________ for new investment opportunities in East Africa. Mr
Savage __________ that you have several customers in this area. Please find ___________ our
company profile. If you are ____________ in discussing this further, please contact me.
With very best wishes

Test 1
There are 25 questions.
You will see your score at the end of the test and it will go into your gradebook. Your correct
answers will be saved.
After this you can take the test again as many times as you want.

1) Can I just check that I have your ________ 5) You should always be wary ________
contact details? entering a new market overseas.
a) actual a) of
b) present b) to
c) current c) with
2) Does their website ________ a positive 6) Their website is functional: ________.
and honest image? a) it's simple, but it works
a) come across b) it does everything possible
b) interact c) they have given it the best design on
c) promote the market
3) It's a temporary solution, but I think it will 7) I was suspicious of his motives, ________.
work OK for the ________ being. a) so I didn't worry about anything
a) moment b) so I told him everything I knew
b) time c) so I refused to tell him anything
c) present
8) The sales director wants the company to
4) We are looking for ________ people to be ________ an image of modernity.
security guards.
a) project
a) trusting
b) announce
b) trustworthy
c) give
c) trust

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9) Victor said we ________ a good a) with provision
impression at the trade fair. b) provisional
a) showed c) provisionally
b) did 18) I wanted to see if you are still interested
c) created ________ the Honduras project?
10) Anita took ________ to their manager a) in
immediately. b) of
c) about
a) the dislike
b) dislike 19) Can we meet when Marija ________?
c) a dislike a) will come back from Spain
b) is going to come back from Spain
11) I was given your ________ by your
c) comes back from Spain
colleague Annamaria Rossi.
a) details 20) A There's a choice between green, red and
b) detailed blue.
c) detail B ________.
12) A This is Francis. We met at the product a) I'm liking red
launch last month. b) I prefer blue
c) I'm wanting green
B ________.
a) Yes, I have remembered 21) The situation changes ________.
b) Yes, I remember a) at the moment
c) Yes, I'm remembering b) for the moment
c) every year
13) I'll get my assistant to call you later today
________. 22) I'm running the Hanoi office ________.
for the time being
a) to confirm everything
once in a while
b) confirming everything
every winter
c) confirm everything
23) I prefer working nights ________ the
14) Thanks for ________ so quickly to my
whole.
email.
a) on
a) respond b) at
b) responding c) in
c) response
24) People here take the train to work,
15) I suggest ________. ________.
a) we meet to discuss things further a) actually speaking
b) we meet further to discuss things b) generally speaking
c) we further meet to discuss things c) currently speaking
16) Therese recommended you, ________ you 25) Anna is very happy because ________.
work in plastics. a) she's believing that her work is
a) like important
b) as b) she's learning a lot in her new job
c) that c) she's seeming to be able to do her
work easily
17) Let's say ________ the 4th of September.

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 Unit 2
Working with words 1
Choose the correct words to complete the sentences.
1) Employees who perform well will receive a ______________________in the form of an
adventure weekend.
2) We need to think of ways of _________________ performance.
3) Doing work experience while you're at school shows _________________.
4) A bonus is one of the _________________we offer to motivate staff.
5) Getting an internship will ______________________ you in the long run.
6) I got a real sense of __________________ after setting up my own business.
7) Your new promotion is _____________________ of all your hard work.
8) Companies ______________ it if you research them before an interview.
a) achievement
b) improving
c) self-motivation
d) incentives
e) appreciate
f) benefit
g) reward
h) recognition

Working with words 2

Read the sentences. Decide which words are being described.
1) We want our staff to learn new skills and 3) You don't have to pay for it, and it will give
become better at their jobs. you security when you retire.
a) feel valued a) compensation plan
b) personal development b) company car
c) fulfilment c) non-contributory pension plan
d) commission d) attendance reward
2) If you work for the company, you can buy 4) I work for a charity and I personally feel
our products half-price. good about the work that I do.
a) commission a) praise
b) profit-sharing scheme b) satisfaction
c) staff discount c) recognition
d) praise d) autonomy

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5) You can make decisions and you are in b) feel valued
charge of your own work. c) autonomy
d) fulfilment
a) sense of achievement

Business communication 1
Choose the correct words to complete the conversation.
А Hello, ___________ Daniela, isn't it? From c) do you do
Turin?
A Fine. I've just got a new job in New York.
a) you're
B______________ ! I'm going to work in
b) it's
New York in June!
c) she's
a) What coincidence
B Roger! How lovely____________you here!
b) How coincidence
a) see c) What a coincidence
b) seeing
A___________ amazing! We must meet up
c) to see
when you arrive.
A I saw you yesterday, but I didn't
a) That's
_________ a chance to talk with you.
b) It's
a) take c) This is
b) have
B Absolutely. __________the way, I've heard
c) make
Carlos will be working there, too.
B So, how ____________?
a) On
a) are things b) In
b) is it c) By

Business communication 2
Choose the correct words to complete the sentences.
1) I've heard you're retiring. Is that ___________ ?
2) Hi, I don't think we've ______________ .
3) Ben, I thought I ___________ see you here.
4) You're leaving? I'm sorry to ____________ that.
5) Look, I have to go – _________ you later.
6) Do you ___________ if I go and get myself a drink?

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7) You're opening an office in Thailand? That ___________ interesting.
a) mind
b) sounds
c) catch
d) met
e) hear
f) might
g) true

Language at work 1
Choose the correct words to complete the sentences.
1) We're getting a bonus, ______ we? a) Won't
b) Don't
a) won't
b) aren't 5) ____________ met before, haven't we?
2) I'm going to meet the visitors. Can you tell a) We've
me ________ they come from? b) We haven't
a) where 6) Do you know how much ___________ ?
b) what
a) it costs
3) You'd help me, __________ you? b) does it cost
a) hadn't 7) Nobody is going to the workshop this
b) wouldn't afternoon, _________ they?
4) _______________ they object if we raise a) aren't
our price? b) are

Language at work 2
Complete the conversation with question tags.
A Hi, Rita. You work in Hamburg, ______________?
B That's right. You visited us last year, _____________?
A Yes, I went to Hamburg in December.
B I didn't see you then, _____________ ?
A No. You were on holiday in Japan, _______________?
B Oh yes, I went travelling in Japan with my husband.
A Oh, Japan is wonderful, _______________? I love going there.
B You've been there a few times, _______________?
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A Yes. Actually, I lived in Osaka for three years.

Email 1
Complete the email with the correct words.
Dear Joost
How are you enjoying your new job as Head of HR? I believe/ realize/ suspect your assistant is Ian
Brittain. I know him very well, as/due to/because of we worked together in Germany last year.
I am just/ now/ really emailing to follow up your suggestion for a meeting about the company's
private medical insurance scheme. I am available/ convenient/ possible next week, so if you would
like to order/ instruct/ propose a date and time, I would be happy to meet and run through all the
details/ detail/ detailing with you.
Best regards

Email 2
Complete the email with the correct words.
discuss enjoyed follow up meet up spent told will be would be
Dear Heizo

It was great to meet you in Japan, and I really ___________ the day we __________ walking around
Osaka. I've _____________everyone about it. I'm just emailing to ____________ our chat about
software. Could I call you to _____________ it further? When ___________ a good time? I
____________over again in May – maybe we could ___________ again?
All the best

Test 2
There are 25 questions.
You will see your score at the end of the test and it will go into your gradebook. Your correct
answers will be saved.
After this you can take the test again as many times as you want.
1) Try to emphasize your high levels of b) recognition
________ in the interview. c) incentive
a) self-motivation
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2) We need to think of ways to improve 9) We need to deliver by 22nd May to get our
________. on-time ________.
a) cash
b) commission
a) perform
c) bonus
b) performing
c) performance 10) At this company, we have a non-
contributory pension ________.
3) Gaining more experience can only
________ you in the longer term. a) reward
b) insurance
a) benefit
c) plan
b) appreciate
c) reward 11) Hello, I don't think ________.
4) So how can we improve the ________ we a) we meet
provide to staff? b) we've met
c) we met
a) achievements
b) incentives 12) At the moment, I'm based ________
c) performances Brussels.
5) I'm sure they'll ________ it if you send a) at
them an email to thank them for their time. b) in
c) on
a) feel valued by
b) benefit 13) Hi, Dan. I thought I ________ you here.
c) appreciate
a) can see
6) People want more control over their own b) see
work, which means ________. c) might see
a) they want more autonomy 14) Look, I have to go. Catch you ________.
b) they want more feedback
a) later
c) they want more commission
b) after
7) When I complete a project successfully, I c) again
get a real sense of ________.
15) A There's a meeting today with the main
a) achievement business leaders in Holland.
b) praise
B ________.
c) appreciation
a) That sounds interested
8) Personal ________ is an important part of a
b) That sounds interesting
long-term career.
c) That sounds interest
a) development
16) A In the end, we had to sell the company.
b) developing
c) develop B ________.
a) I'm sorry to hear that
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 b) I'm sorry to hear 18) You ________ mind if I go and get a
c) I'm sorry to hear this coffee?
17) Hi, Sam. How are ________ with you? a) don't
b) aren't
a) your things
c) haven't
b) things
c) the things
19) You put the notice on the website b) owns
yesterday, ________? c) does own
a) do you 23) A I think Oliver lives in Berlin.
b) didn't you
B ________
c) don't you
a) Are you sure? Doesn't he live in Italy?
20) The meeting won't finish late, ________?
b) Are you sure? He lives in Italy?
a) won't it c) Are you sure? Does he live in Italy?
b) will it
24) Hello, it's Nicolas Henry, ________?
c) doesn't it
a) isn't it
21) How lovely ________ you again!
b) isn't he
a) to seeing c) aren't you
b) see
25) Didn't he tell you what ________?
c) to see
a) did he
22) Do you have any idea who ________ this
b) he did
umbrella?
c) didn't he
a) is owned

Unit 3
Working with words 1
Choose the correct words to complete the sentences.
1) We need more staff to stay ___________ a) within a) down
track with the development schedule.
4) We've run ____________ some major
a) in b) on problems and we cannot complete the project.
2) We're going to miss the______________ to a) out of b) into
get the catalogue to the printer's.
5) Can you give us an _____________
a) deadline b) forecast forecast about likely future sales?
3) We're spending so much money that it's a) upfront b) accurate
difficult to stay ____________ budget.
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6) I'm afraid we are going to _____________ a) calculate b) set
budget.
8) They emailed this morning to say they have
a) go over b) meet the fallen___________ schedule.
7) When starting a project, don't a) behind b) over
_____________ an unrealistic timescale.

Working with words 2

Choose the correct words to complete the sentences.
1) We're on a tight schedule, but if we _________ the course, we'll open the new branch on time.
a) set e) run
b) make f) go
c) miss g) fal
d) stay
2) We need to cut some corners in the schedule in order to _________ the launch date.
a) run e) fall
b) stay f) go
c) miss g) set
d) make
3) Effective ____________ planning can help us avoid problems later on.
a) constraints e) behind
b) forecast f) over
c) ahead g) upfront
d) track
4) Japan is famous for its trains always _____________ on time.
a) running e) staying
b) falling behind f) going
c) setting g) missing
d) making
5) There are a number of budget ______________ which stop us spending too much money.
a) constraints e) track
b) ahead f) forecast
c) behind g) upfront
d) over
6) Management are pleased that everything is _______________ so smoothly.
a) making d) running
b) ahead e) missing
c) falling f) setting
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 g) staying
7) The spending on this project is ____________ out of control!
a) missing e) going
b) setting f) falling
c) staying g) making
d) running
8) The contractor ______________ a mess of installing the new security system.
a) made e) ran
b) missed f) set
c) stayed g) went
d) fell

Business Communication 1
Choose the correct words to complete a) lies b) has
the sentences. 5) How about ___________ some new staff
1) How _________ are you with designing to help out?
the new packaging? a) recruiting b) to recruit
a) long b) far 6) They want to reduce the price, but that's not
2) What's the current status _________ the an ___________ solution.
tests? a) idea b) ideal
a) of b)from 7) How does your _________ of things look,
3) At the moment everything is on Gabriel?
___________ . a) position b) side
a) track b) progress 8) I'm not ____________ that we can finish
4) The real problem _________ with the on time.
delivery timetable. a) convincing b) convinced

Business Communication 2
Choose the correct words to complete the sentences.
1) Things aren't running _________ smoothly as I'd hoped.
a) like c) too
b) so d) as
2) If you _________ me, we should repackage all of our products.
a) asked b) will ask
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 c) would ask d) ask
3) You want to stop there for today? Well, I suppose_________ .
a) it c) yes
b) to d) so
4) We've ___________ a problem with the distributors.
a) refused c) hit
b) arrived d) done
5) How is the testing coming __________ ?
a) by c) from
b) around d) along

Language at work 1
Choose the correct words to complete the sentences.
1) Dmitri is coming here tomorrow. I a) received b) have received
_____________ him before.
5) Ian ________________ in Latvia a couple
a) haven't met b) didn't meet of weeks ago.
2) Yvonne went out to see a customer, and she a) has been b) was
_____________ back yet.
6) We ____________ any news yesterday.
a) didn't come b) hasn't come
a) didn't get b) haven't got
3) ____________the report last week?
7) ____________ to them since our last
a) Have you sent b) Did you send meeting?
4) We _____________ 6,000 catalogue a) Did you speak b) Have you spoken
requests so far.

Language at work 2
Choose the correct words to complete the conversation.
A Tony, ___________ any reports back from markets yet?
B Yes, I ____________ about 200 so far.
A That's good. ____________ the remaining reports?
B Yes, I emailed the other markets last week.

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A_____________ any responses yet?
B No, I ______________ anything back from them yet.
A Last year, we ______________ all the reports back until the end of May. Do you think we can
get them all before that this year?
B Yes. I ____________ a strict deadline of the end of March this year.
a) Have you sent
b) didn't get
c) have had
d) have you got
e) Did you chase up
f) gave
g) haven't heard

Email 1
Complete the email with the correct words.
Dear Maurizio
Here is a short update on/ to/ in the launch of our new restaurant chain.
Up from/ by/ to now, the opening date for the first restaurant has been 8th May. Unfortunately things
aren't running as smoothed/ smoothly/ smoothing as I'd hoped. Although we're on line/ plan/ track
with the building work, we've resulted/ arrived/ hit a problem with the staff recruitment. We haven't
got a Head Chef yet! I still hope we'll get/ make/ do the launch date, but it all depends on filling this
key role.
Please call me if there is anything else you'd like to know.

Email 2
Put the email in the correct order.
a) arranging a meeting with them next week to
b) I'm emailing to discuss the problem of getting
c) to the lawyers we used last year. How about
d) Lena
e) problem. If they do, let's work with them. That
f) would be my proposal. What do you think?
g) Hi Paul
h) see if they have experience of our particular

15
 i) legal help. If you ask me, we should speak

Test
There are 25 questions.
You will see your score at the end of the test and it will go into your gradebook. Your correct
answers will be saved.
After this you can take the test again as many times as you want.
1) Have they given us a ________ budget? 6) I'm afraid the suppliers have made
________ of things. It's a complete disaster!
a) reality
b) realistic a) the deadline
c) real b) a mess
c) a plan
7) It's more sensible to go ________ wih the
2) It's impossible! We need a lot more time.
plan than to abandon it now.
We're going to finish ________.
a) away
a) behind schedule
b) around
b) on schedule
c) ahead
c) ahead of schedule
8) A finance manager makes sure budgets
3) If a project stays on track, ________.
don't run ________ control.
a) it needs people to monitor it all the
a) more than
time
b) away from
b) it is very slow
c) out of
c) it follows the original plan
9) How are ________ with you?
4) The project is £20,000 ________ budget.
a) things
a) more than
b) all the things
b) over
c) the things
c) past
10) We really can't afford to ________ the
5) If we work through the weekend, we'll
deadline on this.
________ the launch date.
a) miss
a) do
b) fail
b) get
c) drop
c) make
11) If a solution is not ideal, ________.

16
 a) nobody has thought a lot about it b) along
b) it is not perfect c) down
c) nobody likes it
19) We haven't heard any news ________.
12) So what do you ________?
a) last week
a) exactly mean b) up to now
b) mean exact c) yesterday
c) mean exactly
13) So ________ you're saying is that we have
20) We hit a major problem ________.
a major crisis.
a) to date
a) that
b) since this morning
b) what
c) a couple of weeks ago
c) then
21) Daniel, you've been late ________.
14) Things aren't running as smoothly
________. a) last week
b) three times this month
a) as I'd hoped
c) this morning
b) as I'd hope
c) as I hope 22) A Have you ever been to Lisbon?
15) How does your side of ________ look? B ________.
a) things a) No, I didn't
b) everything b) Yes, I have been there in 2007
c) thing c) Yes, I've been there three times
16) We've hit a problem ________ renting the 23) We ________ any news last night.
shop.
a) didn't receive
a) of b) don't receive
b) with c) haven't received
c) about
24) What ________ since our last meeting?
17) How about ________ to our suppliers
about the delivery dates? a) has happened
b) happened
a) speaking c) is happening
b) speak
c) to speak 25) A Do you know Isaac Green?

18) How is the recruitment of the new staff B ________.

coming ________? a) Yes, I've met him five minutes ago
a) around b) No, I've never met him
c) No, I didn't meet him

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 Unit 4
Working with words 1
Choose the correct words to complete the sentences.
1) We're examining the cost of the project to 4) We tried this idea before and we know it
see if it is a __________ proposition. works. It's _________ solution.
a) commercially-viable b) potential a) an innovative b) a practical
2) The ___________ benefits from developing 5) We were only able to make the product
this technology are likely to change the because our designer took _________
industry forever. approach to the problem.
a) potential b) innovative a) an innovative b) a major
3) What's the ____________ concept behind 6) Fortunately, the research and development
the marketing campaign? team have made a __________ breakthrough.
a) potential b) key a) major b) practical

Working with words 2

Type in the correct letters or words to complete the phrasal verbs.
1) Can we get r____________ the problem of the changing prices?
2) Louise was asked to set __________ our new office in Sumatra.
3) Moving to a cheaper country will bring costs ___________.
4) Take these ideas f___________ and make them work.
5) We made money, so our investment paid __________.
6) Can you _______ up with a solution to the problem?
7) The government is carrying ____________an inspection today.
8) I'll t___________ up the challenge of making the new product.
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Business Communication 1
Choose the correct words to complete the conversation.
A So Richard, why should we change our filing system?
B We have a new filing system that we _________ Breeze 90.
A But we have Breeze 60. ___________ , Breeze 90 is the same system, isn't it?
B Well, yes and no. There are two main ____________ of changing to Breeze 90.
A OK, tell me about them.
B The biggest ___________ benefit is that Breeze 90 never loses information.
A Right. With our ___________ system, we often lose data.
B The other major ____________ of Breeze 90 is that it's easy to train staff to use it.
A Yes, I looked at the instructions and it's a pretty simple __________ .
a) advantage e) current
b) benefits f) potential
c) concept g) call
d) Basically

Business Communication 2
Choose the correct words to complete the sentences.
1) First, I'll give you a brief overview b) use
___________ the new product range. c) usage
d) using
a) around
b) from 4) This is another great thing
c) over _______________ the new products.
d) of
a) from
2) After _____________, I'd like to talk about b) about
the new prices. c) of
d) with
a) it
b) that 5) At the moment, you can't order online,
c) then whereas in the future _________ .
d) this
a) it won't be possible
3) These products are already being b) it will be possible
___________ in Denmark. c) it isn't possible
d) it can be possible
a) used
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Language at work 1
Choose the correct words to complete the sentences.
1) I would like ______________ come 4) We might ___________ help you now.
tomorrow.
a) can b) be able to
a) be able to b) to be able to
5) I ____________ speak to Mr Masood at
2) I ______________ see anyone I knew at the end of yesterday's workshop.
the conference.
a) could b) was able to
a) couldn't b) can't
6) If John comes here tomorrow, he
3) Have you ____________ speak to Carl in __________ help you.
Denmark?
a) is able to b) can
a) able to b) been able to

Language at work 2
Choose the correct words to complete the conversation.
A As soon as I arrived in the office, I __________ see there was a problem.
B What was wrong?
A We ____________ log on to our computers.
B Was it a virus or something?
A No. IT were upgrading our PCs and they __________ able to finish the work.
B I ____________ able to log on yesterday either. Is it OK now?
A No, the IT team __________ able to fix the problem so far.
B So people still _________ use their computers?
A Yes. It's possible that we _________ able to do any work for the rest of the week!
a) couldn't e) won't be
b) could f) hadn't been
c) haven't been g) wasn't
d) can't

Email 1
Put the email in the correct order.
A. immediately, this problem must be solved first.
20
 B. Best regards
C. irritating to the skin if used for a long time.
D. So although the product could go on sale
E. products on the market. However, it can be
F. is that it cleans better in comparison to other
G. presentation. Its biggest potential benefit
H. Dear Irina
I. Here is a summary of the washing-up liquid

Email 2
Complete the email with the correct words.
advantage means moment solution summary
Hi Vladimir
Here's a quick ___________ of my presentation. There are two main benefits of moving to Russia.
At the ____________, our factory is a long way from our markets in Russia. This __________ that
we have high transport costs. Another ____________of moving to Volgograd is the amount of
trained people in the city. This would be a ____________to our recruitment problems.
All the best

Test 4
There are 25 questions.
You will see your score at the end of the test and it will go into your gradebook. Your correct
answers will be saved.
After this you can take the test again as many times as you want.
1) That's not a ________ solution, because it's a) approach
too expensive. b) breakthrough
c) proposition
a) practically
b) practice 4) Cutting-edge technology is always
c) practical ________.
2) It's never easy to bring ________ major a) very modern
change in an organization. b) very old-fashioned
c) very dangerous
a) away
b) about 5) We need to think of ways of taking our
c) around ideas ________.
3) They have come up with an innovative a) over
________ to the problem. b) off
c) forward
21
6) If you set up a company, ________. a) whereas with this system you can't
b) whereas with this system you can
c) whereas with this system you couldn't
a) you close it
14) I'd like to ________ on to my next point.
b) you clean and organize it
c) you start it a) progress
b) move
7) Xavier's suggestion is excellent and I'm
c) develop
going to ________ it up.
15) These couriers are fast ________
a) have
comparison to the other companies.
b) take
c) make a) from
b) with
8) Our investment has paid off, so ________.
c) in
a) we didn't make any more money
16) We'll talk about Oman, and after
b) we earned some money
________ we'll talk about Dubai.
c) we lost all our money
a) that
9) The business is expensive. How can we
b) then
________ costs down?
c) it
a) reduce
17 ________ this ski equipment is designed
b) bring
for young adults.
c) lower
a) Basically,
10) We got ________ the problems with Len's
b) Basic,
help, so everything is OK.
c) Basis,
a) about
18) The new system is ________ being used
b) along
in the New York office.
c) round
a) yet
11) First of all, I'd like to ________ you a
b) already
brief overview of the product.
c) quickly
a) give
19) The ________ advantage of working here
b) do
is the fabulous location.
c) present
a) large
12) There are three main benefits ________
b) good
using a German supplier.
c) major
a) of
20) Will you be able ________ the Internet
b) with
from home?
c) from
a) accessing
13) At the moment, you can't access your
b) access
email account outside the office, ________.
c) to access

22
 21) You ________ see the new boat b) could be able to
tomorrow. c) can
a) won't can
b) can't be able to
24) People want ________.
c) won't be able to
a) they can find information easily
22) Gary wasn't in the USA, because
b) to be able to find information easily
________.
c) that they would find information easily
a) he wouldn't be able to get a visa
25) When our competitors lower their prices
b) he couldn't get a visa
next month, ________.
c) he can't get a visa
a) we won't be able to compete with them
23) Yesterday, we ________ finish at 4 p.m.
b) we can't be able to compete with them
a) were able to c) we couldn't compete with them

Unit 5
Working with words 1
Choose the correct words to complete the sentences.
1) We try to comply ___________government regulations.
a) with c) about
b) from d) in
2) We share a strong commitment_____________protecting the environment.
a) with c) to
b) for d) about
3) Every business has to take an active_____________in environmental place.
a) position c) place
b) part d) bit

4) It's not easy to __________ true to your principles.

a) stay c) stand
b) rest d) decide
5) We ask all our employees to ____________ responsibly.
a) perform c) be
b) take d) act

Working with words 2

23
Choose the correct words to complete the sentences.
1) Illegally paying politicians to do what you want is _________________ .
2) They lost all their environmental ______________ after polluting a river.
3) The company's ___________ are described in our mission statement.
4) She didn't get the manager's job, because of __________ against women.
5) When you lie or do not tell the truth, it is ___________ .
6) He is honest, but he's only motivated by _____________ : all he wants is money.

7) She gave me time and financial help and I'm grateful for her _______________ .
8) We like to treat everyone equally, so ____________ is important to us.
a) greed e) prejudice
b) ethics f) credibility
c) fairness g) bribery
d) deception h) generosity

Business communication 1
Choose the correct words to complete the conversation.
A Will we see all of the company's tea plantations during our visit to Sri Lanka?
B Yes, you'll___________the opportunity to see all five of them.
a) get
b) make
c) do
A I've heard a visit to the Colombo office is ______________ recommended.
a) all
b) mostly
c) highly
B Yes, it's in a beautiful building.
A That sounds really ____________ .
a) interested
b) interest
c) interesting
B Now, we __________ recommend you stay in this hotel. It's closest to our factories.
a) firmly

24
 b) powerfully
c) strongly
A OK. That _________ sense.
a) gives
b) has
c) makes
B The idea is ____________ there for the whole trip.
a) to stay
b) stay
c) staying

Business communication 2
Type in the correct letters to complete the sentences.
1) We'll email the final it ___________for your trip.
2) Your plane ticket is here: the f____________leaves at 11.00 a.m.
3) You will get the opp_________ to sample the local food.
4) The national museum is w_________ worth a visit.
5) This information is just the k__________ of thing I need.
6) This book isn't r___________what I'm looking for.
7) You're welcome _________visit us any time you like.

Language at work 1
Choose the correct words to complete the sentences.
1) I think our profits are going to get / are getting worse next year.
2) I'm going to Moscow next week, and I 'll stay / 'm staying at Hotel Cosmos.
3) We asked for some assistance, but I don't think they are helping / are going to help us.
4) We can't go to Mario's tomorrow, because it won't open / doesn't open on Tuesdays.
5) I don't know if I'm going to ask/I ask my boss for a promotion.
6) I can't make the meeting on Thursday, as I 'll work / 'm working from home.

Language at work 2
Choose the correct words to complete the conversation.
A I can't decide which airport to fly from for the meeting in Italy.

25
B Well, I've bought my ticket. ___________ from Chicago O'Hare.
A Oh, OK. In that case, ____________ from there, too.
B Have you spoken to Steven yet about the meeting? He's arranging hotels.
A Yes, I know. ___________ him next week.
B___________ him in ten minutes. We've arranged a phone conference.
A Can you tell him that ___________ a presentation in Italy on 5th June?
B Yes, __________ that. Do you want me to ask him to arrange your hotel?

A No, don't worry. I can talk to him about that next week.
a) I'll fly d) I'm doing
b) I'll phone e) I'll do
c) I'm phoning f) I'm flying

Email 1
Put the email in the correct order.
A. Tuesday. I've already spoken to Anna at that
B. Hi Zoltan
C. I've now organized the visit to Hungary and I
D. am able to confirm our travel arrangements.
E. Olga
F. office, and she is going to book our hotel.
G. night and then travel to the local branch on
H. The idea is to arrive in Budapest on Monday
I. Look forward to seeing you there!

Email 2
Complete the email with the correct words.
final itinerary flight opportunity to confirm to hold
Dear Mr Lao
I am writing to you _________ your travel arrangements for the meeting in London. We are
planning ___________ the meeting in the Grand Hotel and we will book a room for you there. You
will also get the __________ to visit all our local offices while you are in the UK. We will email
you the __________ next week. Please find attached your _________details.
With very best wishes

Test 5

26
There are 25 questions.
You will see your score at the end of the test and it will go into your gradebook. Your correct
answers will be saved.
After this you can take the test again as many times as you want.
1) We feel that the company was not acting b) hare
________. c) act
a) responsible 7) He didn't want to work for an unethical
b) responsibility company, because ________.
c) responsibly
a) he wanted to stay true to the principle
b) she wanted to stay true to the principle
c) he wanted to stay true to his principles
2) We need to think about the ethics of our
actions. This means ________. 8) They showed great ________ in giving me
a very beautiful gift.
a) thinking about money more than
anything else a) generously
b) not worrying about people b) generosity
c) asking whether we're doing the right c) generous
thing
9) They sold a product that didn't work and I
3) A The company paid the government think that's ________.
$1,000,000 to get a big contract.
a) irresponsible
B ________. b) greedy
c) discriminatory
a) It's a clear example of discrimination
b) It's a clear example of deception
c) It's a clear example of bribery
10) The company is ________; all they want
4) With all the recent 'fake news' stories, the is more and more money.
media has lost a lot of its ________.
a) generosity
a) discriminatory
b) fairness
b) greedy
c) credibility
c) deceptive
5) We got into trouble for not complying with
11) We can arrange a hotel for you.
government ________.
________.
a) regulations
a) Alternative, you could arrange it
b) commitment
yourself
c) responsibility
b) Alternate, you could arrange it
6) I ________ some of my time every week to yourself
help an environmental charity. c) Alternatively, you could arrange it
yourself
a) donates
27
12) Taking out travel insurance when you go c) do
abroad ________.
19) A Do you have any plans this weekend?
a) is highly recommendation
B ________.
b) is highly recommended
c) is highly recommend a) Yes, I'm visiting my sister
b) Yes, I'll visit my sister
13) A Why don't you arrange your own
c) Yes, I visit my sister
flights?
20) A I have got too much work to do.
B ________.
B ________.
a) That makes sense
b) That does sense a) I didn't know. I help you
c) That could be sense b) I didn't know. I'll help you
c) I didn't know. I'm going to help you
14) A What do you think of this new mobile
phone? 21) A The traffic is terrible and our plane
leaves in an hour!
B ________.
B ________.
a) It's not really what I'm looking for
b) It's not really what I'll look for a) I think we're going to miss our flight
c) It's not really what I look for b) I think we miss our flight
c) I think we're missing our flight
15) This is just the kind of thing I need.
________. 22) The weather forecast said it ________
very cold next weekend.
a) It's perfect
b) It's not good enough a) is
c) It's fine, but not ideal b) is going to be
c) is being
16) 'It's well worth a visit' means ________.
23) A Did you know Liam can't go to Paris?
a) you pay a lot, but don't get very much
b) it's a very good place to go to B ________.
c) it's very expensive
a) No. I'm going to go to Paris for him
17) We'd like to invite you ________ dinner b) No. I go to Paris for him
with us. c) No. I'll go to Paris for him
a) have 24) The situation looks bad, but the figures
b) having suggest that next year ________.
c) to have
a) it improves
b) it's going to improve
c) it's improving
18) You'll ________ the opportunity to go
sightseeing.
a) get 25) We are arriving in London at 6 p.m.
b) put ________.
28
 a) every day c) immediately
b) tomorrow

Unit 6
Working with words 1
Choose the correct words to complete the conversation.
A A competitor has bought our company, and I have a big decision to make.
B What options do you have to decide _____________ ?
A I can leave the company with $50,000. Or I can stay and move to a different city.
B Do you have to decide right now or can you ___________ your decision?
A I have to decide in two months. I've got time to _________ all the options.
B I'd get as many different ___________ as you can, if I were you.
A I agree. But if I trust my _________, I'll take the money.
B But is that the best solution? You need to weigh _________ all the possibilities.

A You're right. I suppose I shouldn't just ____________ on my feelings.

a) perspectives e) rely
b) delay f) consider
c) up g) instincts
d) between

Working with words 2

Choose the correct words to complete the conversation.
1) She's very ______________: she's sociable b) outgoing
and likes being with people.
2) I'm _____________ person: I make quick
a) self-contained decisions based on my feelings.
29
 a) an impulsive a) detached
b) a tactful b) tactful
3) Let's think about this logically so we can 6) We need to be careful and _____________
make a ____________ decision. so we don't make any small mistakes.
a) rational a) methodical
b) detached b) conventional
4) Eric is a ______________ manager: he 7) Luciana is _______________ person who
always makes sensible, safe decisions. considers other people's feelings.
a) pragmatic a) an instinctive
b) creative b) a thoughtful
5) Rick is ________________ when dealing
with complaints: he always says the right
thing.

Business communication 1
Type in the correct letters to complete the words and expressions.
1) The facts are all here in ____________ and white.
2) As ______________ as I'm concerned, this suggestion is too expensive.
3) I don't understand what you're g _______________ at.
4) Let's talk costs. Dan, would you like to start us o_____________?
5) I don't want to s______________ too much time on this point.
6) Let's turn to the next i__________________ on the agenda.
7) The f_____________ is that nobody wants to spend this much money.

Business communication 2
Choose the correct words to complete the sentences.
1) A __________________ example is the stock market crash of 1989.
2) A _________________ of reorganizing the company is that many people will leave.
3) It's very dangerous to open a new office now – that's my ______________ .
4) It'd be _______________ to launch this product without doing market research.
5) I've heard your argument, but I'm not ______________ .
6) Could you give us more ______________ about your idea, please?
7) Costs are excessive. In other ____________ , we have to reduce our spending.

30
8) We'll draw up some _________________ points at the end of the meeting.
a) convinced e) crazy
b) drawback f) classic
c) words g) view
d) detail h) action

Language at work 1
Choose the correct words to complete the sentences.
1) What kind of _______________ available a) information
in Budapest? b) informations
a) accommodations are 5) It was one of the strangest _________ of
b) accommodation is my working life.
2) There are ten professors who are reading a) experiences
____________ at the conference. b) experience
a) papers 6) Mr McCabe runs a number of
b) paper _____________ in this city.
3) They gave me a lot of extremely useful a) business
_________________ . b) businesses
a) advice 7) Make sure you have medical
b) advices ______________ before you go on holiday.
4) You'll get ______________ from five a) insurances
different people. b) insurance

Language at work 2
Choose the correct words to complete the sentences.
1) You don't need to do this quickly. There's 3) I have to work at the weekend because I've
___________ time. got ____________ work to do.
a) hardly any a) masses of
b) very little b) few
c) plenty of c) enough
d) very much d) plenty of
2) We need to make some corrections because 4) Would you like ______________ sugar
there are ____________ problems. with your tea?
a) any a) a few
b) very little b) few
c) few c) a little
d) a few d) little

31
5) There are ______________ people b) fewer
working here this year. c) less
d) too much
a) little

Email 1
Complete the email with the correct words.
Dear All
Thank you all for coming to the meeting. It was good to get some different perspectives on/to/for the
problem of if/when/whether or not the company should expand. The two key outcomes
further/for/from the meeting were as follows. We cannot delay in making/make/to make a final
decision. We must make it before the AGM. If we expand, we need to decide either/over/between
the German and the French markets.
Please find full moments/reports/minutes of the meeting attached to this email. Thank you

Email 2
Complete the email with the correct words.
clarify draw up follows inform item
Dear All
Thanks for coming to the meeting. I've now been able to ___________ some action points. These
are as ____________. The first agenda ______________ was to find a new paper supplier. BW will
do this. The second was to change our company name. AJ will mail all customers to ____________
them. To ____________, the new name is Stone Life Inc.
Thanks

Test 6
There are 25 questions.
You will see your score at the end of the test and it will go into your gradebook. Your correct
answers will be saved.
After this you can take the test again as many times as you want.
1) A person who is instinctive ________. 2) 'Being tactful' means ________.
a) makes decisions after talking to a lot a) that you try to be polite and say the
of people right thing
b) only makes decisions if they have a lot b) that you touch people a lot when you
of statistics and facts speak to them
c) trusts their own opinion when making c) that you often have arguments with
decisions people
32
3) Margit is quite self-contained, which means B ________.
________.
a) So what you get at is we need to do
a) she works independently some staff training
b) she is secretive and untrusting b) So what you're getting at is we need to
c) she worries about everything she does do some staff training
c) So what you'd get at is we need to do
4) You need to run ________ checks, doing
some staff training
everything in the correct order.
11) If you ________ me, we should change
a) determined
our entire marketing strategy.
b) focused
c) methodical a) ask
b) would ask
5) He always does the first thing that he thinks
c) asked
of. ________.
12) A The competition has a new marketing
a) He doesn't make instinctive decisions
strategy.
b) He doesn't make rational decisions
c) He doesn't make impulsive decisions B ________?
6) We should speak to everyone to get a) Could you give us in detail about that,
________. please
b) Could you give us some detail about
a) different decisions of the problem
that, please
b) different perspectives on the problem
c) Could you give us a detail about that,
c) different looks of the problem
please
7) It's an emotional decision and you have to
________ on your feelings.
13) In this meeting we need to ________ a
a) consider
budget strategy for next year.
b) rely
c) trust a) establish
b) found
8) We are going to have a meeting to weigh
c) start off
________ all the alternatives.
14) Michelle, what's your position ________
a) up
this?
b) off
c) out a) of
b) on
9) As ________ as I'm concerned, Didier is
c) for
the best candidate for the job.
15) Can we move ________ the next item on
a) far
the agenda?
b) much
c) long a) on at
b) on to
10) A Nobody has the experience to run this
c) on for
project.

33
16) The main drawback of investing in this 21) We've received too many ________ from
country ________. the public.
a) is that we'll have to pay a lot of tax a) correspondence
b) is that we'll make a lot of money b) proposals
c) is that we'll learn a lot about modern c) information
design
22) Unfortunately, the company has made
17) The public won't buy this kind of drink – ________ progress this week.
________.
a) less
a) that's my view b) enough
b) from my view c) fewer
c) to my view
18) I can't make a decision. ________.
23) We're getting ________ of letters from the
a) There are too many suggestions public.
b) There are too many informations
a) mass
c) There are too many news
b) masses
19) Although we worked hard, ________. c) a mass
a) we made few progress 24) Does your company have ________?
b) we made very few progress
a) many fire insurance
c) we made very little progress
b) fire insurance
20) Don't worry. We have ________ money to c) a fire insurance
pay everyone.
25) If you're interested, I'll tell you ________.
a) hardly any
a) about my accommodations in
b) plenty of
Germany
c) very much
b) my advices about Germany
c) about my experiences in Germany

Unit 7
Working with words 1
Choose the correct words to complete the conversation.
A So companies in India have benefited from export growth.
B Yes, EU companies looking for _____________ locations work with us here.
A Which ________________ has benefited most from this investment?
B IT. We have a lot of very _______________ workers in technology.
A And are there a lot of training _______________ here?
34
B Yes. In fact, we have a very good university in this city.
A Have workers in other industries benefited, too?
B Yes, we also outsource work, so we _____________ jobs locally, too.
A And the European companies achieve lower ________________ working with you, too.
a) growth e) overheads
b) facilities f) offshore
c) skilled g) sector
d) create

Working with words 2

Choose the correct words to complete the sentences.
1) We outsource to a Chinese company which a) life
gets ____ a huge volume of work. b) lifes
c) alive
a) up
d) live
b) across
c) through 4) How can we ____ a competitive edge?
d) over
a) do
2) Let's outsource our accounting to _____ up b) gain
time for us to do other work. c) be
d) put
a) take
b) make 5) If the company closes, it will _____ to
c) free serious job losses.
d) give
a) make
3) Now we have jobs, people have a much b) lead
higher quality of ______. c) create
d) go

Business communication 1
Type in the correct words to complete the conversation.
A Let's ______________ our attention to our export markets.
B Fine. We have three main markets: Denmark, Finland and Sweden.
AYes. Have a _____________at these figures.

35
B L_____________ at this slide you can see that Finland is now our main market.
A Yes, as a r______________ of our competitor closing in Helsinki.
B They closed? Due ______ their losses last year?
A That's right. They lost an enormous amount of money.
B A knock-on __________ of this is we need more salespeople.

Business communication 2
Choose the correct words to complete the sentences.
1) Recent research ___________ that the online market is growing fast.
2) We had good feedback in Kiev. ___________ , we started business in Ukraine.
3) The market is falling, which ____________ back to the poor sales forecasts.
4) You will ______________ on this chart that some big changes are coming.
5) As I ______________ earlier, we have a young, enthusiastic team.
6) Before I go today, I'd like to ____________ you with some food for thought.
7) These statistics ______________ that things are getting better.
a) mentioned e) show
b) Subsequently f) indicates
c) leave g) notice
d) relates

Language at work 1
Choose the best words to complete the sentences.
1) Tristan left the company and his account 4) The strong winds ______ the roof of our
______ immediately. factory.
a) was deleted a) have damaged
b) deleted b) have been damaged
2) He _______ as manager after the 5) The law ______ that you have to carry an
disastrous third quarter results. identity card at all times.
a) removed a) says
b) was removed b) is said
3) The company _____ 15,000 cars this year. 6) The meeting _____ tomorrow at 5.00 p.m.
a) has produced a) is going to hold
b) has been produced b) is going to be held
36
7) Nobody knows whose car this is, but it a) must own
___________ by somebody. b) must be owned

Language at work 2
Choose the best words to complete the conversation.
A The Swedish product order ______________ to Switzerland by mistake!
B Oh no. Who _______________ the mistake?
A The mistake ________________ by somebody in the post room. It happens.
B But it _________________ the company a really bad image.
A The post room workers ____________ the correct order now.
B OK. It's good to know the problem ________________ with.
A Did you know that Vincent ______________ with a problem at the moment, too?
B I heard he ______________ a really angry letter by a customer.
A That's right. He ________________ them an apology, but he's still worrying about it.
a) gives e) was made
b) is being dealt f) has been sent
c) made g) have sent
d) is dealing h) wrote

Email 1
Complete the email with the correct words.
Hi Lars and Diana
Please find included/enclosed/attached PDF of the sales report which you asked me about. If you
look at/for/into the graph on the first page, you will see that the statistics calculate/show/say a large
improvement on last year. You will notice at/to/on this chart that the last quarter has seen the
largest rise. Also note our competitors' estimated sales. Our research tells/indicates/presents that
their sales are rising more slowly than ours. To look/Looking/Look at this chart, you will see their
growth is only 0.5%.
I hope you find the information interesting.

Email 2
Put the email in the correct order.
a) meetings which lasted until 6 p.m. I am b) by the board, which began at 9 a.m. As a
very result

37
c) Dear Mr Warner g) of the serious topic, it didn't finish until 1
d) sorry for the inconvenience caused. p.m.
e) I am sorry that we cancelled Monday's h) This was due to an emergency meeting
meeting. called
f) Richard Wells i) Subsequently, I was asked to hold a
number of

Unit 7 test
Use this test to check your progress.
There are 25 questions.
You will see your score at the end of the test and it will go into your gradebook. Your correct
answers will be saved.
After this you can take the test again as many times as you want.
1) We want to invest in ________ locations a) training workers
outside the UK. b) expertise workers
c) skilled workers
a) outsourcing
b) abroad 6) What are the main factors affecting
c) offshore ________?
2) IT ability is our core activity ________. a) export grows
b) export growing
a) because it's important, but not the most
c) export growth
important part of our business
b) because it makes up the minority of 7) We've invested in new infrastructure to
our business gain ________.
c) because it is the largest part of our
a) a competitive edge
business
b) a competitive part
3) Business is booming in the agricultural c) a competitive method
________.
8) Let's outsource some work abroad to free
a) growth ________ our resources here.
b) infrastructure
a) up
c) sector
b) out
4) We want to achieve lower ________ by c) off
reducing the cost of heating and water.
9) With our new system, we're getting
a) facilities ________ a bigger volume of work.
b) overheads
a) through
c) methods
b) along
5) The company we do business with in India c) away
has extremely ________.
38
10) The ________ of life in this country has c) summarizing what I just said
really improved.
17) The company is expanding. The effect
a) level ________ this is there will be more jobs.
b) value
a) of
c) quality
b) from
11) We have to close this branch of the c) out of
company ________.
18) I'd like to leave you with some food for
a) due to rising costs ________.
b) due to costs are rising
a) thought
c) due to the costs have risen
b) think
12) You'll notice ________ this chart that c) thinking
production is improving.
19) The manual was written ________ Gail
a) on Redwood.
b) to
a) by
c) at
b) from
13) The decision is that we are going to give c) of
everyone bonuses, ________.
20) The rain ________ our electrical system.
a) which relates back to the discussion on
a) has damaged
pay
b) has been damaged
b) which relate back to the discussion on
c) is being damaged
pay
c) which relating back to the discussion 21) We know he was robbed ________.
on pay
a) by anybody
14) I visited Martin at 6.00 p.m. Subsequently, b) by somebody
I spoke to Julia. c) somebody
a) You spoke to Julia before Martin. 22) ________ that the economic situation will
b) You spoke to Julia and Martin at the change next year.
same time.
c) You spoke to Martin before Julia. a) It is generally expected
b) It is generally expecting
15) And here are the effects of the rise in the c) It generally expects
price of oil, ________.
23) The job market is ________ by highly
a) which I referred to earlier skilled university entrants.
b) which I referred to early
c) which I referred to earliest a) being fuel
b) being fueled
16) That's the news about Russia. Let's turn c) fuelling
our attention to ________.
24) Can you tell me what ________ here last
a) talk more about Russia night?
b) a very different subject
39
 a) happened a) who will fix the problem
b) was happened b) who the problem will be fixed
c) has been happened c) who will the problem be fixed by
25) Does anyone know ________?

Unit 8
Working with words 1
Choose the correct words to complete the sentences.
1) We believe in ____________ people from inside the company to management.

2) These excellent sales forecasts suggest that _____________ will increase significantly.
3) We're looking at ___________ to China.
4) You won't have very good career __________ if you don't finish your education.
5) The training schemes provide opportunities for personal ______________ .
6) Make sure that the best people are_____________ to management positions.
7) Have you heard that Gordon is planning to take early ______________ ?
a) appointed e) promoting
b) prospects f) retirement
c) development g) relocating
d) turnover

Working with words 2

Choose the correct words to complete the sentences.
1) I'm _______________ , so I'm my own c) put
boss. d) sacked
a) employable 3) I left the police and made a __________
b) unemployable move to become a security guard.
c) unemployed
a) forward
d) self-employed
b) backwards
2) The company said there wasn't work for c) direction
me, and I was _________ off. d) sideways
a) laid 4) We've merged with a multinational who
b) given will ___________ people redundant.
40
 a) make a) glass
b) take b) career
c) do c) prospects
d) put d) opportunity
5) Many women are denied promotion
because of a ________ ceiling in their
company.

Business communication 1
Choose the correct words to complete the conversation.
A What we need to __________ is who is going to run the LA office.
B Yes. It could be someone from my team or someone from yours.
A What I _________ is that your assistant, Simone, takes the job.
B What about someone from your team? Laurence, perhaps?
A That wouldn't __________ for me. He has no experience of the USA.
B In that case, can you ________ you'll give me enough money to replace Simone?
A OK. I think I can _________ with that. So, shall I offer the LA position to her?
B That _________ like a plan. Of course, she might not want the job.
a) work d) live
b) sounds e) guarantee
c) propose f) decide on

Business communication 2
Type in the correct letters to complete the words and expressions.
1) So what information have we got so f_____________?
2) Let's look at w_______________ our options are.
3) I'll go to Italy p_____________ Jo comes, too.
4) Don't make a decision now. Let's keep our options o__________.
5) Let's j__________ summarize the situation, shall we?
6) S______________ we gave Tom the job, what would happen?
7) The areas we need to d__________ are costs and recruitment.

41
Language at work 1

Choose the correct words to complete the sentences.

1) Keep $40,000 in the bank account in case they requested/request immediate payment.
2) I'll help you write an email in English, provided you help/would help me write one in German.
3) If I offered him a job, he wouldn't/won't accept it.
4) I'll manage the Danish project as long as you manage/managed the Russian one.
5) Supposing you had enough money for new staff, who will you employ/would you employ?
6) I wouldn't go to an interview unless I wanted/I want the job.
7) I wouldn't speak to that company if I would be/were you.

Language at work 2

Choose the correct conditional to complete the sentences.

1) Our competitors are opening seven new supermarkets.

a) If we have their financial problems, we won't do that.

b) If we had their financial problems, we wouldn't do that.

2) The post office closes in ten minutes, and I haven't finished my letter.

a) If I don't finish it soon, I won't be able to post it today.

b) If I didn't finish it soon, I wouldn't be able to post it today.

3) There is no money in the company bank account.

a) If we have some money in it, I'll be able to pay everyone.
b) If we had some money in it, I'd be able to pay everyone.

4) Not one of our salespeople speaks a foreign language.

a) If they spoke other languages, we'd get more business overseas.

b) If they speak other languages, we'll get more business overseas.

5) We're losing £10,000 a week.

a) If you didn't do something soon, we'd go out of business.

b) If you don't do something soon, we'll go out of business.

Email 1
Complete the email with the correct words.
42
Brendan
Owen handed in his notice/advice/quitting yesterday and said that he would be going freelance. I
did/tried/made to negotiate with him because he will be difficult to replace. One option we talked
about was if/that/for Owen to stay here for six more months. Then/That/What I proposed was that
Owen would stay here for that time, and we would then guarantee/live with/provide him a lot of
freelance work when he finally leaves. He agreed to this, so that will solve the
problem/answer/disagreement in the short term.
Are you happy with this?

Email 1
Complete the email with the correct words.

What also just obtaining that unless

Dear Ernst
Yesterday I had a negotiation to discuss ____________ financial support from the government for
our manufacturing plant. I told them it ____________ wouldn't work if we built the plant without
tax reductions. I ____________ informed them that ___________we have government approval by
May, we'll look at other locations. ___________ they suggested was __________ we write a full
report explaining the benefits of our plant to the local economy.

Unit 8 test
Use this test to check your progress.
There are 25 questions.
You will see your score at the end of the test and it will go into your gradebook. Your correct
answers will be saved.
After this you can take the test again as many times as you want.

1) I feel like there's a glass ________ stopping c) operate

my career progress.
3) I was a programmer, but I made ________
a) wall into IT consultancy.
b) ceiling
c) roof a) an opportunity for advancement
b) a sideways move
2) An ________ board is responsible for day- c) personal development
to-day management.
4) We are losing money, and a lot of our
a) operational young workers ________.
b) operated
43
 a) are taking early retirement a) We don't need to make a decision now
b) re being unemployed b) We should reject all the possibilities
c) are being laid off c) We need to make an immediate
decision
5) I'm taking a new training course to
________ my skills. 11) So, a quick recap ________.

a) to introduce some new information

b) to change topic
a) get on c) to summarize the discussion
b) retain
c) update 12) What we need to decide ________ today
is our pricing policy for next year.
6) I've been offered an ________ with a local
building firm. a) on
b) about
a) advancement c) over
b) apprenticeship
c) employment 13) Supposing we stretch the budget a little,
________.
7) I'm afraid that a number of staff are going
to be laid ________. a) we could reduce the amount of money
we have
a) out b) we could increase the money we have
b) off c) we could make the money last longer
c) up
14) A How do you feel about travelling by
8) We are going to be redeploying your team. train to the meeting?
________.
B ________.
a) They are going to be made redundant
a) I'm happy with that
b) I'm happy with this
b) They are going to do different work c) I'm happy about this
c) They are going to continue doing the
15) The ________ we need to discuss are
same work
finance, recruitment and training.
9) How can we retain our staff? The problem
a) locations
is ________.
b) places
a) our staff need new skills c) areas
b) our staff keep leaving the company
16) A How can we choose a name for the new
c) our staff are working too slowly
washing powder?
10) Let's keep our options open. ________.
44
B ________. c) provided you'd pay us in advance

a) That I propose is to ask our sales reps 21) You should take Federica's phone number
b) What I propose is to ask our sales reps ________.
c) How I propose is to ask our sales reps
a) in case you got lost
17) It ________ wouldn't work to use the b) in case you'll get lost
same advert in different countries. c) in case you get lost

a) just 22) I wouldn't relocate ________.

b) almost
c) only a) unless I would be offered more money
b) unless I will be offered more money
18) A So I'll do the Egyptian delivery and c) unless I were offered more money
you'll do the Tunisian one?
23) I'll come to the meeting in Turin as long
B ________. as ________.

a) That sounds as a plan a) you'd pay for the hotel

b) That sounds to be a plan b) you pay for the hotel
c) That sounds like a plan c) you paid for the hotel

19) It wouldn't work if ________. 24) We'll lose a lot of money ________.

a) if we'd buy the shares at the same time

b) f we buy the shares at the wrong time
a) we take on more staff c) if we'll buy the shares at the wrong
b) we took on more staff time
c) we would take on more staff
25) If I ________ the manager, I'd give Rhona
20) We'll send you the order this week, a pay rise.
________.
a) would be
a) provided you pay us in advance b) were
b) provided you paid us in advance c) am

Unit 9
Working with words 1
Choose the correct words to complete the sentences.
1) I think all of your ideas are totally/extremely brilliant.
2) They gave me $30,000. They were absolutely/incredibly generous.
45
3) To get into university, you have to pass completely/very difficult exams.
4) Your work has been hugely/absolutely important to the company.
5) My new boss is completely/hugely different to my old one.
6) This hotel will be absolutely/extremely perfect for the conference.
7) Your staff have been totally/extremely helpful. Thank you very much.

Working with words 2

Type in the correct letters to complete the words and expressions.
1) There is a g__________ in the market for a new product.
2) The company expects to tu____________ £20 million next year.
3) We managed to secure investment from several ve_________ capitalists.
4) I need money: ____________-up capital for my new business.
5) The easiest way to borrow money is to get a bank l______________.
6) We got three million pounds: a fantastic r-__________ on investment.
7) A group of investors gave me f______________ backing.

Business communication 1
Choose the correct words to complete the sentences.
1) Isabel! What a surprise! What are you _____________ here?
2) How's life _____________ you?
3) Could you put me in _____________ with someone you know in Cairo?
4) Great to see you! When was the last time we saw ______________?
5) It's a nice idea, but it isn't something I can _____________ right now.
6) The ________________ is, I'm looking for someone to help me out.
7) So what have you been ____________ to recently, Salvador?
A. touch E. thing
B. treating F. decide on
C. each other G. up
D. doing

Business communication 2
46
Read the sentences and choose the best responses.
1) A Hello, Sara. It's Pete Letts. I'm not sure if you remember me.
B
a) Oh Pete! I haven't seen you in ages.
b) Oh Pete! I didn't see you in ages.
2) A You know how it is. The market is getting smaller and business more difficult.
B
a) To keep in mind, maybe I could ask you a favour?
b) With that in mind, maybe I could ask you a favour?
3) A We were wondering if you would like to invest in our South Africa project.
B
a) It sounds an interesting propose – send me the details.
b) It sounds an interesting proposal – send me the details.
4) A We would like to offer you a position with us.
B
a) Really? Let's talk about that through dinner.
b) Really? Let's talk about that over dinner.
5) A I am working really hard on our new line of guitars.
B
a) That's actually the reason why am I calling.
b) That's actually the reason why I'm calling.

Language at work 1
Choose the correct words to complete the conversation.
A So we open the restaurant on Friday. How's everything going?
B They've ______________ the inside walls this morning, and they're nearly finished.
A I saw they've already ____________ the walls outside the building.
B And I've ________________ ten local journalists to invite them here.
A What about Julia Prince? She's a really popular restaurant critic.
B I've __________________ her all week, but she's never in.
A Keep at it. We want her to come. By the way, where's Otto, the Head Chef?
47
B He's in the kitchen. He's _____________ the new dishes all week.
A Oh yes. He's ______________a great tiramisu and lemon cake. They're both delicious!
a) phoned d) been painting
b) painted e) made
c) been making f) been phoning

Language at work 2
Choose the correct words to complete the conversation.
1) I haven't seen Richard for/since years.
2) I want to have a meeting with Nina, but she's spoken/'s been speaking on the phone all morning.
3) I asked for customer feedback and I have received/have been receiving 100 emails already.
4) Hans has been studying/has studied Japanese in the evenings.
5) I can't get into the office, because I have forgotten/have been forgetting my identity card.
6) We've been looking for a new manager for/since Charlotte left.
7) I asked Jules for a CV, but he hasn't been giving/hasn't given it to me yet.

Email 1
Complete the email with the correct words.
collaboration contact remember suggestion wonder would like
Dear Mr Neumann
I'm not sure if you __________ me. We met in Linz and it's been a long time since we've been in
___________. I ____________ to make a request. We are looking for a _________________ with a
German company on a new project. With that in mind, I _____________ if you would be interested
in discussing this ___________further. If so, please contact me.
With very best wishes

Email 2
Complete the email with the correct words.
Hi Metin
I haven't seen/didn't see/ 'm not seeing you for ages! How's life been treating you? Life here has
been surely/greatly/extremely hectic – there have been a lot of changes since we last met. That's
actually the reason which/what/why I'm emailing. Petra is going on maternity leave and we need
someone/anyone/everyone to run her office on an eight-month contract. I was

48
deciding/wondering/considering if you'd like to come to LA and take on this position. Would you be
interested/interest /interesting?
I hope to hear from you very soon.

Unit 9 test
Use this test to check your progress.
There are 25 questions.
You will see your score at the end of the test and it will go into your gradebook. Your correct
answers will be saved.
After this you can take the test again as many times as you want.
1) I've seen a gap in the market, ________. c) money backing
6) At the beginning of a business you need
start-________ capital.
a) which means people don't have enough
money to buy new products a) out
b) because people aren't interested in new b) up
products c) with
c) where there is demand for a new
7) A venture capitalist ________.
product
a) gives advice, but not money, to a new
2) I needed finance for my project, so I got a
business
________ from the bank.
b) is an investor who puts their own
a) borrowing money in a new business
b) debt c) is a government representative who
c) loan gives money to a new business
3) How much a business turns over ________. 8) Bertrand was ________ brilliant at running
the project.
a) is all the money it receives in a year
b) is its profits a) extremely
c) is its losses b) totally
c) hugely
4) A pop-up stall is ________.
a) a temporary outlet
b) always in the same place 9) The advice they gave me was absolutely
c) always profitable ________.
5) They gave me money to start my business
and I was grateful for their ________.
a) excellent
a) capital backing b) difficult
b) financial backing c) helpful
49
10) The loan from the bank was ________ 17) When was the last time we ________ each
important for my business success. other?
a) absolutely a) have seen
b) hugely b) saw
c) completely c) see
11) It's Leon Hume, isn't it? I'm not sure if 18) What have you been ________?
________.
a) up to
a) you've forgotten me b) to
b) you remember me c) down to
c) you reminded me
19) I'm looking for someone to help us
12) So, Derek, how ________ you? ________.
a) has life treated a) over
b) is life treating b) out
c) does life treat c) off
13) It's been a long time since we've been 20) A How many emails are we sending out to
________. customers?
a) at contact B ________.
b) in contact
a) I haven't decided yet
c) on contact
b) I don't decide yet
14) By the way, could you ________ me a c) I haven't been deciding yet
favour?
21) A IT helpdesk. You said you don't know
a) have your password.
b) make
B ________.
c) do
a) It's OK. I'm remembering it
15) A Would you be interested in working
b) It's OK. I've remembered it
with us?
c) It's OK. I've been remembering it
B ________.
22) I've been negotiating an important deal
a) I'll certainly think for it ________.
b) I'll certainly think of it
a) four times in my life
c) I'll certainly think about it
b) all day
16) How's business ________ you? c) yesterday
a) to 23) Our latest clothing range ________ in the
b) by newspaper.
c) with
a) has been criticized
b) has criticized
50
 c) has been criticizing
24) I've travelled on the train to Madrid 25) We've been working in this office
________. ________.
a) four times a) since five months
b) for five hours so far b) since March
c) all morning c) since a month

Unit 10
Working with words 1
Choose the correct words to complete the sentences.
1) He's a government ____________ who prepares statistics.
2) I haven't worked in IT before, but I've got some ______________ skills from my old job.
3) Anna is a real ____________ : she's improved many things the company.
4) I've asked for a ______________ to our Dublin office.
5) The main problem in the _____________ is unemployment.
6) I had a _______________ with my doctor about my sore back.
7) We need someone with _____________ ideas to join our department.
a) economist
b) innovator
c) consultation
d) innovative
e) transfer
f) economy
g) transferable

Working with words 2

Type in the correct letters to complete the words and expressions.
1) I'll just co__________________ to the Internet.
2) We place li_________________ on staff expenses when they travel for business reasons.
51
3) These changes will have an im__________________ on everyone.
4) So how can what we've learnt be int___________________ into your daily working life?
5) We need to fo___________ on the most urgent problem.
6) What's the company pol___________ on flexible working?
7) We'll need to col__________________ with the government on this project.
8) I can't read your file, because I don't have ac__________________ to it.

Business communication 1
Choose the correct words to complete the telephone conversation.
A Hi Angela. What can I do/make/get for you today?
B I'm afraid there's been another complaint from a customer.
A What seems/likes/looks to be the problem?
B Well, they didn't receive what they wanted.
A You mean/check/suggest we sent them the wrong order?
B I'm afraid so.
A Not again! Could you give me the order total/number/figure, please?
B Sure, it's A018471. Can you say to/say/tell me when I can expect to hear back from you?
A As soon as I've looked/seen/been into it. I'll call you back.

Business communication 2
Choose the correct words to complete the sentences.
1) I can tell you by Friday at/on/with the latest.
2) I'll get back to you shortly/fast/quick.
3) Talk/Tell/Say me through it.
4) If I understand/listen to/see you correctly, you think it's a bad idea?
5) As far/soon/well as I've finished, I'll let you know.
6) What I'll make/do/have is check these figures carefully.

Language at work 1
Choose the correct words to complete the sentences.
52
1) Could you look into/out this issue and get back to me with a solution?
2) We can't put through/off the decision on the new runway any longer.
3) I left a message, but he hasn't called me out/back yet.
4) The signal is really bad so I'll hang on/up and call you back.
5) You can look across/through the notes I made, if you like.
6) I can't hear you – you're breaking it/breaking up.
7) Can you read back that/that back to me, please?

Language at work 2
Choose the correct words to complete the sentences or responses.
1) You must have regular update meetings to ensure the project doesn't fall behindschedule/ fall
schedule behind.
2) What I'd like to know is who drew this up ridiculous plan/drew up this ridiculous plan.
3) I really think you should take responsibility and just deal with it/deal it with.
4) If everyone is happy with that, I'd now like to turn it to the next point/turn to the next point.
5) A Do you think you made a good impression at the interview?
B I think I came across well/I think I came well across.

Email 1
Put the email in the correct order.
a) office phone. Then I call people outside the
b) Dear All
c) for our teleconference? What happens first
d) please call me today.
e) of all is that I call each of you on the
f) desks at 3.00 p.m. If there are any questions,
g) Timo
h) Can I just go through the procedure
i) company. Please make sure you are at your

Email 2
Complete the email with the correct words.

53
Dear Jurgen
Here is some advice for arranging/setting/putting up the teleconference tomorrow. Firstly, it
is/would be/can be essential to press 9 before dial/to dial/dialing the numbers of the people outside
the company. This/There/It is also a good idea to call all the people inside the company before you
call the external people. What's use/used/useful is to get all the internal people in one room. Then
they can all speak to/at/on one speakerphone.
Good luck – I'm sure everything will be fine.

Test 10

There are 25 questions.

You will see your score at the end of the test and it will go into your gradebook.
After this you can take the test again as many times as you want.
1) We have strict limits ________ spending, 5) How can we integrate the new system
in order to control costs. ________ our existing system?
a) with a) with
b) in b) to
c) on c) for
2) We're going to collaborate with a company 6) Make sure everyone has access ________
in Germany. ________. the website.
a) We're going to work with them a) to
b) We're going to buy their products b) in
c) We're going to compete with them c) at
3) We ought to review our policy ________ 7) I think the change in government will
social media use during office hours. ________ an impact on us.
a) into a) make
b) onto b) have
c) on c) do
4) I think we should focus on the Cape Town 8) We are now starting the ________ stage of
acquisition ________. the project.
a) and stop working on it a) develop
b) because we don't need to think about it b) developer
c) and think about it very carefully c) development

54
9) An ________ has predicted how the market 16) I'll ________ into it and get back to you
will change. later today.
a) economist a) see
b) economic b) look
c) economy c) watch
10) Will you be able to ________ this data for 17) Are you busy towards the ________ of the
me? week?
a) analysis a) deadline
b) analyst b) finish
c) analyse c) end
11) Anton, you're breaking up. ________. 18) I hear you've got a new proposal – how
about you talk ________?
a) Please speak up
b) I'll put you through a) it through me
c) It's a bad signal b) me it through
c) me through it
12) The order system is experiencing some
________ problems at the moment. 19) What can I ________?
a) technological a) do for you
b) technical b) do you for
c) technically c) for you do
13) The customer services position requires 20) Will it be finished ________ the deadline?
strong ________ skills.
a) by time on
a) communicator b) in time for
b) communicate c) on time from
c) communication
21) Could you look ________ this email
14) Could you ________ exactly what you before I send it, please?
mean?
a) out
a) explain it to me b) for
b) explain c) through
c) explain me
22) When did they ________?
15) I can't see you ________ Friday. Is that
a) set the company up
OK?
b) the company set up
a) to c) set it up the company
b) until
23) We don't have much time left so can we
c) by
all speed ________ a bit?
a) off
55
 b) away
c) up
25) How do you think he ________ across
24) This is a fantastic plan – who drew it during his presentation
________?
a) put
a) out b) brought
b) across c) came
c) up

Unit 11
Working with words 1
Choose the correct words to complete the sentences.
1) John is clearly angry about the change and has been very _______________ to it.
2) I can see good and bad sides to the office move – I'm pretty ____________ about it.
3) You have our full support: we're all in _______________ of your idea.
4) The board were _____________ to her idea, so it's being rolled out next month.
5) Staff are obviously ___________ about the plans – everyone looks very worried.
6) We need to respond to the ____________ we've received in the media as soon as possible.
a) guidance
b) favour
c) hostile
d) receptive
e) anxious
f) ambivalent
g) criticism

Working with words 2

Type in the correct letters to complete the sentences.
1) I'm not opp_____________ to the idea but I think it needs more thought.
2) Staff are res_____________ the proposed changes so we should revise our plans.

56
3) How can we ensure new work practices stay in place and staff don't rev_______________ to old
habits?
4) They actually rea_______________ very positively to the idea.
5) We need to mai__________________ these strong results in the long term.
6) Are you being adequately sup__________________ during your internship?
7) We've ach_________________ a lot in the last year so should be proud.
8) How will these new plans aff____________________ the production schedules?

Business communication 1
Choose the correct words to complete the sentences.
1) We plan to become/keep/make you informed during the development process.
2) This is probably going to be difficult carrying out/to carry out/carry out.
3) We're calling to/at/on the managers to be positive about the proposals.
4) Over/Along/Through the next few weeks, we'll speak to everyone about the plans.
5) We'd like to assuring/assure/assured you that nobody will be losing their jobs.
6) Started/Starting/Start from next month, we'll stop work at 3.30 p.m. on Fridays.
7) If/Like/As you all know, sales have been falling for the last two years.

Business communication 2
Choose the correct words to complete the sentences.
1)We're well _______________ of your 3) I'd like to__________________ the next
concerns regarding possible job losses. point over to Masako.
a) inform a) pass
b) known b) make
c) sure c) position
d) aware d) develop
2) Hopefully, the new model will be in 4) Let's digress for a moment and look at this
____________ by January. in more _____________.
a) place a) amount
b) area b) fact
c) location c) detail
d) situation d) information

57
5) We're not certain that we'll be finished by c) hardly
May, but we're _________sure. d) fairly
a) really
b) absolutely

Language at work 1
Choose the correct words to complete the sentences.
1) What time will you be having/will you have had your meeting with Roger tomorrow?
2) I won't be going/won't have gone abroad at all next month.
3) A taxi will be waiting/will have waited for you outside your hotel tomorrow morning.
4) No one will be there at 1.00 p.m. because the office will already have closed/will already be
closing for lunch.
5) By the end of this week, how many people will we have interviewed/will we be interviewing for
the job?
6) You'll see Mike in the office next week: he'll have worked/'ll be working in this room.
7) By this time next year I will have left/will be leaving university and I'll be in my first job.

Language at work 2
Type in the correct letters to complete the words expressing probability. Use the
percentage in brackets to help you choose your answer.
1) John is b_________________ to ask for more money. (100%)
2) I'm d____________________ coming to the meeting. (100%)
3) It's d____________________ that anyone will be here tomorrow. (25%)
4) There's a good c________________ that you'll get the job. (75%)
5) It's c_____________________ that we will have complaints. (100%)
6) Delays in production are l______________________. (75%)
7) We'll p_______________________ see Zoltan tomorrow. (75%)

Email 1
Complete the email with the correct words.
Starting arriving proposing releasing requesting to send

58
Dear Mr Lee
Thank you for your email _________________ information about Korean release dates for our new
CDs. ______________________ from June, we will be ______________ a CD every month. 'Cuban
Bolero' will be ____________________ in stores on 2nd June. The African collection will come out
later and we are _____________________ to release 'Music of Mali' first. We plan
______________________ promotional material next week.
Your sincerely

Email 2
Complete the email with the correct words.
Hi Laurence
You demanded/requested/asked me for a report on the safety checks of our new toy range for
children aged three to seven. Please find this attached. We are well aware from/of/about your
concerns regard/to regard/regarding safety in toys for this age and all products have undergone
rigorous testing. We haven't finished work on the toy kitchens, but we are fully/finally/fairly certain
this will have been carried over/off/out by the end of next week. Please contact me if you require
further information.
Regards

Unit 11 test
1) I'm ambivalent about the changes: 4) I was surprised that people were so hostile
________. about my plan.
a) I hate them a) They were really angry about it.
b) I think they have good and bad points b) They didn't have any opinions about it.
c) I love them c) They were really enthusiastic about it.
2) What's the most efficient way to ________ 5) Our customer service team will ________
these really good suggestions? you 24/7 if you experience any probelms.
a) react a) implement
b) resist b) support
c) implement c) achieve
3) Do you think the distributors will be in 6) If we can ________ this rate of growth, we
favour ________ this new policy? can all look forward to a generous bonus.
a) with a) maintain
b) to b) react
c) of c) revert

59
7) Let's try to ________ this rather worrying 14) Let's digress for a moment and ________.
situation from getting any worse.
a) look at this particular point in more
a) oppose detail
b) prevent b) look at the main subject of the
c) resist presentation
c) end the presentation there
8) The audience was receptive to my ideas.
________. 15) We'd like to ________ you that we will
make this decision carefully.
a) They disagreed with me
b) They ignored me a) insure
c) They listened to me b) assure
c) ensure
9) I was pleased when the board reacted to my
proposal with ________. 16) We're fairly certain that Mike will come
here tomorrow.
a) resistance
b) enthusiasm a) We're 80% certain.
c) prevention b) We're 50% certain.
c) We're 100% certain.
10) There's a real sense of ________ in the
team, now that we've secured this large 17) Hopefully, our new plans will be in
contract. ________ by June next year.
a) opposition a) place
b) optimism b) work
c) criticism c) space
11) It's crucial to start on 27th February. 18) The work on your car will have been
carried out by Tuesday, so you can collect it
a) It's possibly important.
________.
b) It's not really important.
c) It's very important. a) on Monday
b) now
12) We plan to keep you ________ about all
c) then
the changes we are making.
19) I ________ in this company for ten years
a) told
by the end of this year.
b) detailed
c) informed a) have worked
b) will have worked
13) ________ from next month, we are going c) will be working
to have staff meetings on Tuesday.
20) I will have heard the news about the job
a) Starting offer ________.
b) Start
c) As start a) all day tomorrow
b) as I leave work
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 c) by lunchtime on Wednesday a) doubtful
b) certain
21) The decision ________ by the end of the
c) bound to happen
year.
24) There's a good ________ that James will
a) will have been made
accept the job offer.
b) will have made
c) will be making a) opportunity
b) chance
22) We ________ about the implications in
c) possibility
more detail at the meeting next week.
25) The merger between the companies is
a) have spoken
bound to happen.
b) will be speaking
c) will have spoken a) The merger is a 50% possibility.
b) The merger is unlikely.
23) Given the current favourable economic
c) The merger is almost a 100%
conditions, a fall in the stock market is
possibility.
________.

Unit 12
Working with words 1
Choose the correct words to complete the sentences.
1) The cookies/demographics show that first-time house buyers are getting older.
2) An essential tool for our business model is the use of privacy policies/data analytics.
3) The website uses demographics/cookies to generate user-specific adverts.
4) All of our online marketing activity is data-driven/real-world.
5) They've admitted that a serious data gathering/data breach has occurred.
6) Tick that box to say that you've read the customer behavior/privacy policy.
7) The data breach/information age has lead to an increase in the pace of change.

Working with words 2

Choose the correct words to complete the sentences.
1) We've made a number of ________________ but we don't know if they'll be accepted.
2) It's important that our customers know we won't abuse the ____________ they have placed in us.
3) We promise never to disclose our customers'______________________ to third parties.

61
4) We offer additional _______________________to our most highly valued clients.
5) We have systems which automatically keep a ____________ of customers' transactional histories.
6) Customers' credit card numbers are ______________________ when sent via the Internet.
7) What technologies will allow us to target ___________________ more effectively?
a) users e) encrypted
b) record f) recommendations
c) perks g) trust
d) personal information

Business communication 1
Type in the correct letters to complete the sentences.
1) Could you f_________________ us in on what's happening in Austria?
2) Could you give us the low-___________________ on the London deal?
3) They have as____________________________ us that it will be fixed by tomorrow.
4) The b_________________ line is that we have to apologize.
5) Roughly sp__________________, half of our employees are graduates.
6) So what do these figures mean in t_____________________ of growth?
7) In g____________________, the situation looks very good.

Business communication 2
Choose the correct words to complete the conversation.
A Erica, what is happening with our technology sales?
B Bad news. Considering/However/Overall, things are looking gloomy.
A But Dana explained/claimed/assured us that everything was OK.
B Well, according from/to/with Felipe, our competitors are dominating the market.
A This is terrible! So what are the data/facts/information and figures?
B Here they are. You see they show a big drop in European cable and hardware sales.
A How should we interpret/realize/translate this drop? Is the market getting smaller?
B No, the overriding data/statistic/trend is upwards.
A In that case, can we watch/see/look at the figures for the Asian markets?
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Language at work 1
Type in verbs to make sentences using reported speech. Use the verbs in brackets.
A Alan told me he ________________ to the meeting tomorrow. (go)
B Really? He told me he __________________ time. (not have)
A When did he say that?
B Last week. He said he __________________ see Liam in London. (have to)
A Yesterday, Liam asked if they _________________ change the date. (can)
B Great news. I want Alan to be at the meeting.
A Yes, Alan told me you __________________ him an email about it. (send)
B Is Valerie coming with Alan?
A Yes. She said she ____________, too. (come)

Language at work 2
Choose the correct words to complete the sentences.
1) I said it ______________________ like a good idea.
2) He ______________________ me it would be ready tomorrow.
3) Helen ______________________ how the process works.
4) She called me just as I _____________________ leaving.
5) Mike asked me ______________________ Emily was.
6) We said we ______________________ to get a taxi immediately.
7) He said he ______________________ have to work late.
a) told e) was
b) would f) how
c) sounded g) explained
d) needed

Email 1
Complete the email with the correct words.
approximately higher less over somewhere
Dear Mr Rossi
63
Please find attached our predicted spending for next year. We believe our spending will be
________________ £280,000, just _________________ last year's (£276,435). Equipment costs
will be __________________ in the region of £67,000, substantially ____________________ than
last year (£12,000) as we require new machinery. Staff salaries will be slightly _________________
than £190,000 (£188,000).
Best wishes

Email 2
Put the email in the correct order.
a) sales throughout the year. The bottom
b) line is that there are major challenges ahead.
c) that things are looking gloomy. This is
d) year. From this document you will see
e) David
f) because the overriding trend shows falling
g) Please find attached the sales forecast for next
h) Dear All

Unit test 12
1) Most of our marketing decisions are a) personal
________. b) data
c) privacy
a) data gathering
b) data-driven 5) Perhaps we should offer some ________ to
c) data analytics our most loyal customers.
2) What are the ________ of your customer a) privacy
base? b) trust
c) perks
a) records
b) demographics 6) We normally outsource ________ to a
c) recommendations specialist company.
3) The system automatically keeps a record of a) personal information
every coustomer's ________. b) data gathering
c) consumer behaviour
a) data gathering
b) transactional history 7) We ________ individuals with certain
c) privacy policy promotions based on their shopping habits.
4) I changed my password, as there was a a) target
________ breach at my bank. b) offer
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 c) make a) which is neither good nor bad news
b) which is good news
8) All your personal details, including credit
c) which is bad news
card numbers, are ________ when you buy
online. 15) When you give the low-down on
something, ________.
a) disclosed
b) drivenen a) you can only explain bad things about
c) crypted it
b) you are asking other people for
9) I find it quite annoying when websites
information about it
continually make ________ based on things I
c) you are explaining its current status
bought ages ago.
16) Could you fill us ________ on recent
a) recommendations
developments?
b) cookies
c) records a) up
b) in
10) We continually ________ customer
c) over
behaviour and use it to inform our future
planning. 17) ________, a recent survey shows that
there is nothing to worry about.
a) monitor
b) make a) Apparently
c) keep b) According
c) Approximately
11) ________, government policy on the
environment is going to change. 18) A Our profits are plummeting.
a) Supposedly B ________!
b) According to
a) That's a disaster
c) Roughly
b) That's great news
12) We'll make $430,000? What's that in c) That's not really important
________ of growth?
19) The overriding trend is ________.
a) quantity
a) the least dangerous one
b) trend
b) the most important one
c) terms
c) the least important one
13) If we don't change, we'll go out of
20) I ________ them that we didn't have the
business. That's the ________ line.
figures.
a) bottom
a) said
a) end
b) explained
b) lowest
c) told
14) Things are looking gloomy for us,
21) He asked me ________.
________.
65
 a) when am I going to arrive b) yesterday
b) when I was going to arrive c) the day before
c) when was I going to arrive
24) I didn't know ________ here.
22) Simon said he ________ to check out
a) whether was he working
some details before he got back to me.
b) whether he was working
a) would c) of whether he was working
b) might
25) I think I should ________ my manager
c) had
about this.
23) They assured me they'll return my call
a) tell
________.
b) telling
a) today c) told

Unit 13
Working with words 1
Choose the correct ending for each sentence.
1) In a collectivist culture ___________.
a) the individual is more important than the group
b) the group is more important than the individual.
2) If a company is cautious,____________.
a) it takes a lot of risks
b) it is very careful when making decisions
3) In an egalitarian company, ______________.
a) only the bosses and managers will be able to make decisions
b) all the employees have quite similar status
4) If you are respectful towards other cultures, _____________.
a) you're not interested in behaving differently when you are there
b) you try to understand and accept any differences to your own culture.
5) If a company has strict rules, ________________.

66
 a) it is very liberal and relaxed
b) workers must do exactly what they are told to do

Working with words 2

Choose the correct words to complete the sentences.
1) Business travelers make mistakes when they are not aware from//by/of local customs.
2) My new company is not tolerant/forgivable/relaxed of people arriving late for meetings.
3) When travelling for work, it's important to be researched/informed about the local culture.
4) Before I go abroad, I like to speak to someone who is aware/familiar with the local culture.
5) We've tried to create a company which is acceptable/accepting of different cultures.
6) We make sure our managers understand cultural differences and are sensitive/sensible to them.
7) I found it difficult to adjust to/from/with eating different food.

Business communication 1
Choose the correct words to complete the conversation.
A) I remember having some problems when I was trying to rent an apartment abroad.
B) What was happened/had happened/happened?
A) It seemed/was seeming/had seemed that no one wanted to rent their apartment to a foreigner.
B) Go on.
A) During/As/When time went by, I became more and more worried. I couldn't find anywhere to
live.
B) So why wouldn't people rent to foreigners?
A) It was due in/due for/due to the fact that many foreigners rented apartments and then left without
paying.
B) Oh no! So how did you complete/do/solve the problem?
A) For/At/In the end I rented an apartment from a friend. That was much easier.

Business communication 2
Type in the correct letters to complete the words and expressions.

67
1) The job came a______________ because we needed a new manager.
2) D_________________ having a map, I still got lost.
3) I lost my bag. What's m________________, I lost all my credit cards.
4) Another situation oc_______________ when we were in Norway.
5) That was when I was aw_______________ we had a problem.
6) All ______ all, it was a very dangerous situation.
7) We missed the flight. L_______________, we got on the next one.
8) It wasn't u_________________ I saw the time that I realized I was late.

Language at work 1
Complete the conversation with the verbs in brackets, using the past continuous or the
past perfect.
A) My business trip to London yesterday was a complete disaster.
B) What went wrong? What was the first problem?
A) It ________________________ when I left home to go to the airport. (snow)
B) Ah! They _________________________ it on TV the night before. (not / mention)
A) When we arrived, they _______________________ our flight already. (cancel)
B) Oh no!
A) And everyone ________________________ at the check-in desk. (complain)
B) But the other people ________________ for you in London? (wait)
A) Yes, but when the meeting started, no one __________________! (arrive)

Language at work 2
Choose the correct words to complete the sentences.
1) After I sent Alistair an email I realized I __________________ his name correctly.
2) I met Veronica at the gym because she _________________ that afternoon.
3) I saw Fiona just as I ________________ to go home.
4) He was at a TV studio yesterday because he ______________ a training film.
5) Nick got home at 11.00 p.m. because he ________________ the office late.
6) While I _________________ the letters, my pen broke.
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7) He showed us the training video he _______________ in the studio ten years ago.
8) She ___________________ with Brian before they worked together in Ireland.
a) had recorded e) had left
b) was writing f) hadn't written
c) wasn't working g) hadn't worked
d) was leaving h) was recording

Email 1
Complete the email with the correct words.
Hi Steve
I'm totally/absolutely/really sorry that your sales trip over here was unsuccessful. I have to
give/take/make some responsibility for this. In this country, people place a high cost/value/price on
personal relationships and like to come/have/ know customers before they do business, so your visit
probably wasn't so long/too long/long enough . If you make a second trip soon and build
relationships, you should be more successful. So, I'll look forward to seeing you again soon.

Email 2
Complete the email with the correct words.
alternative apologies instead rather sorry
Dear Ms Paris
I was extremely __________________ to hear about the problems you had at the airport. I
understand you had to wait a long time before you were finally met by Brad. The misunderstanding
occurred because our company has an __________________ name. Brad was holding a sign with
our EU company name _____________________ of our US company name, as he thought you were
arriving from Athens, Greece, __________________ than Athens, Georgia.
Please accept our _________________ for this inconvenience.

Unit Test 13
1) The problem with this company is that it b) so we try to treat everyone equally
isn't open ________ new ideas. c) so we never ask normal employees for
their opinions
a) for
b) of 3) This is a hierarchical organization.
c) to ________.
2) We are an egalitarian company, ________. a) There are sixteen levels of
management
a) so there is a big distance between
managers and staff
69
 b) There are two managers working with 10) Markus is very ________ of people's
a hundred staff different cultural backgrounds.
c) There aren't any managers and we all
a) respect
work together
b) respectful
4) We have very strict rules here. ________. c) respected
a) You only have to follow the rules if 11) All the shops were closed due to
you think they are useful ________.
b) You can do what you like
a) the country was having a public
c) You have to follow the rules
holiday
5) I wasn't familiar ________ their business b) it was a national holiday
customs. c) the country having a national holiday
a) about 12) It came about because ________.
b) of
a) of our problems paying customers
c) with
b) the problems we had paying customers
6) You need to be ________ of all different c) our problems paying customers
kinds of behaviour.
13) All ________ all, it was a very difficult
a) tolerable situation.
b) tolerant
a) after
c) tolerate
b) of
c) in
7) I am now ________ about the British way 14) A I was two hours late and he was
of doing business. absolutely furious!
a) inform B ________.
b) informing
a) That's understanding
c) informed
b) That's understandable
8) Are you aware ________ the different c) That's understand
culture in this country?
a) from
15) A So that was half the story ...
b) of
c) to B ________.
9) It's difficult to adjust ________ life in a a) Continue on
new country. b) Say on
c) Go on
a) with
b) of 16) I didn't want to tell him about the meeting;
c) to ________.

70
 a) the reason be that we didn't want him b) he had never seen them before
to be there c) he was never seeing them before
b) reason being that we didn't want him
21) Teo didn't see me because he ________.
to be there
c) the reason being that we didn't want a) was running for his bus
him to be there b) ran for his bus
c) had run for his bus
17) He had said he would help me, but he
didn't. ________. 22 ________ I was working in France, I met
my husband Fabian.
a) I was extremely disappointing
b) I was extremely disappointed a) During the time
c) I was extreme disappointed b) During when
c) During
18) Magnus was late every day last week.
________. 23) After the discussion I ________ I hadn't
told them the truth.
a) After it, we asked him to leave the
company a) had realized
b) After this, we asked him to leave the b) realized
company c) was realizing
c) After that, we asked him to leave the
24) They offered me seaweed and I ________.
company
a) had never eaten it before
19) I couldn't get into the office because
b) was never eating it before
________.
c) never ate it before
a) I didn't have the key with me
25) There was a lot of noise in the office next
b) I wasn't having the key with me
door, but ________.
c) I hadn't had the key with me
a) I didn't know what they had done
20) When he saw the sales figures he was
b) I didn't know what they were doing
amazed because ________.
c) I didn't know what they did
a) he did never see them before

Unit 14
Working with words 1
Type in the correct letters to complete the phrasal verbs.
A) Did you hand ________ feedback forms to the team to fill in?
B) Yes, and we've ended ____________ with some interesting comments.
A) Let's have a look just now and go _________________ them together.
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B) OK. Well, overall, it seems that the manager, Mark, came _____________ as very popular
among the team.
A) Yes, it seems like everyone thought he did a good job.
B) So he should carry _______________in that position then.
A) I think so, yes.
B) OK, let's move _____________ to the next point.

Working with words 2

Choose the correct words to complete the sentences.
1) We need to think of more efficient ways of ________________ performance.

2) We need to agree your _____________ for next year together.

3) We'll make changes to ______________ any issues you might have.
4) Managers need to give constructive _______________ on performance.
5) We'll be ______________ your appraisal in this room.
6) We _______________ everyone's objectives on a scale of 1–5.
7) You can _____________ your views by posting a message on this website.
a) objectives e) rated
b) address f) conducting
c) express g) feedback
d) monitoring

Business communication 1
Choose the correct words to complete the conversation.
A) Were there any _____________ that affected your performance?
B) Time was the biggest problem. We didn't have enough time.
A) How can we solve that?
B) We _________________ later deadlines. That would help.
A) OK. Perhaps we should _________________ later deadlines last year.
B) I think it would have helped.
A) OK. Now what do you consider were your successes and ________________?

72
B) I ___________________ I was very happy with our work in Beijing.
A) Yes, you __________________ to do a very good job there.
a) must say
b) have had
c) could do with
d) failures
e) 've managed to
f) constraints

Business communication 2
Choose the correct words to complete the conversation.

73