User Manual

GSWS New Citizen Service

Portal (CSP)
GSWS CSP Portal User Manual

TABLE OF CONTENTS
1.INTRODUCTION ..................................................................................................... 2
Business Overview....................................................................................................................... 2
Scope of the Document ............................................................................................................... 2
2.PORTAL WALK-THROUGH ................................................................................... 3
Common Login Screen ................................................................................................................ 3
Common Application Process ..................................................................................................... 6
3.DEPARTMENTAL WISE WALK-THROUGH ........................................................ 12
Revenue Department ................................................................................................................. 12
Overview ............................................................................................................................................................. 12
Standard Approval Process (for demonstration purpose)............................................................................15
Service Level Details ......................................................................................................................................... 20
MAUD (Municipal Administration & Urban Development) .................................................... 87
Overview ............................................................................................................................................................. 87
Application Process ...........................................................................................................................................88
Energy Department .................................................................................................................... 91
Overview ............................................................................................................................................................. 91
Application Process ........................................................................................................................................... 98
Civil Supplies Department .......................................................................................................102
Overview ........................................................................................................................................................... 102
Standard Approval Process (for demonstration purpose)......................................................................... 102
Service Level Details ....................................................................................................................................... 106
Pensions ................................................................................................................................... 115
Overview ............................................................................................................................................................ 115
Standard Approval Process (for demonstration purpose)..........................................................................116
Service Level Details ....................................................................................................................................... 122

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GSWS CSP Portal User Manual

1. INTRODUCTION

Business Overview
The Government of Andhra Pradesh has introduced the concept of Navaratnalu as core theme of
governance to revamp the delivery systems of Government services with an aim to improve living
standards of the people. To achieve this objective, Government of Andhra Pradesh has established
a system of Village/Ward Secretariats consisting of required functional assistants to strengthen
Gram Panchayats and Wards.

To operationalize Navarathnalu, GoAP has also deployed volunteers at village and ward levels
across the State of Andhra Pradesh for delivering government services at doorstep of all eligible
households. The objective of positioning Grama/Ward Volunteers is to ensure timely and
transparent services, implementation of Government Programmes/Schemes to all citizens in the
State.

Scope of the Document

The document captures the application process and the approval flows in the new GSWS portal.
The document also captures the outline of the portal and the services that have been integrated in
the new GSWS portal

WITH GRAMA /

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GSWS CSP Portal User Manual

2. PORTAL WALK-THROUGH

Common Login Screen

Step 1: Enter the following link in web Browser: https://uat.vswsonline.ap.gov.in/ and Click on
Login

Step 2: Enter User ID and Password in the Next Screens

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It is required to change the default password when logging for the first time. Also, details like
Phone number and email must be added only for the first login. OTP for password reset would be
sent to the email ID registered during the first login.

Step3: Default screen during Login for the DA

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Step 4: List of services can be accessed by Scrolling down or by Clicking on View Transactions
Page

Step 5: DA can view historical transactions based on the below mentioned criteria

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GSWS CSP Portal User Manual

Common Application Process

There are 3 types of services that are integrated in the new GSWS CSP portal

• Fully integrated – Services where the entire workflow/approval flow is in the GSWS portal

• Partially integrated – Services where the application process and some part of the
workflow/approval flow is in the GSWS portal

• Redirection – Services where GSWS just captures the basic details of the citizens and then
redirects to the department or Meeseva portal for the application process

The Common Application process is the fully and partially integrated services where the DA
completed the application process in the GSWS New CSP Portal

Steps to be followed are as follows

Step 1: Common Application form – A common application form is displayed after selectin a
service. Basic details are fetched and filled through the Aadhaar number entered by the DA

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GSWS CSP Portal User Manual

Step 2: Service Application – A Service application form must be filled by the DA which is
specific to each service. (Service application Screens for each service is detailed next section)

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Step 3: Payment Gateway: Once the DA submits the Service application form, they are
redirected to the payment gateway

Step 4: Payment Receipt: Once the DA submits payment. Payment receipt is generated with a
unique transaction ID

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Step 5: View Transactions: The DA can Print Payment Receipt or Print Certificate for citizen in
the View Transaction Module.

The DA can search of historical transactions based on the criteria’s mentioned in the screen
above

The DA can view the current status of the application, download documents (both certificates and
payment receipt) and also preview the application which was submitted by them

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GSWS CSP Portal User Manual

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GSWS CSP Portal User Manual

Payment Receipt

Certificate / Card

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GSWS CSP Portal User Manual

3. DEPARTMENTAL WISE WALK-THROUGH

Revenue Department

Overview

35 Revenue CCLA services have made available in the new GSWS portal. Details are mentioned
in the table below

S.No Service Name Category SLA Approval Authoirty Workflow

B 30 Tahsildar GSWS
Integrated Certificate
1
(Sub Collector/RDO)
B 30 Sub Collector /RDO GSWS

Deputy Tahsildar /
2 Income Certificate B 7 GSWS
Tahsildar

3 Family member certificate B 15 Tahsildar GSWS

Issuance of Income &

Asset Certificate for
4 B 30 Tahsildar GSWS
Economically Weaker
Sections (EWS)

5 OBC Certificate B 30 Tahsildar GSWS

6 Late Registration of Birth B 60 Sub Collector /RDO GSWS

7 Late Registration of Death B 60 Sub Collector /RDO GSWS

8 Possession Certificate B 30 Tahsildar GSWS

9 No Earning Certificate B 15 Tahsildar GSWS

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S.No Service Name Category SLA Approval Authoirty Workflow

Mutation and Title Deed

10 B 30 Tahsildar Webland
Cum ppb

e Passbook service -
11 replacement of pattadhar B 7 Tahsildar Webland
passbook

e Passbook service-
12 duplicate pattadhar B 7 Tahsildar Webland
passbook

Rectifications in Record of
13 B 30 Tahsildar Webland
Rights (ROR 1B)

14 Title Deed Cum PPB only A 15 Min Printer for printing NA

Printing of Title Deed cum

15 B 7 Tahsildar GSWS
PPB

Issuance of Small and

16 Marginal Farmer B 7 Tahsildar GSWS
Certificate

Agriculture Income
17 Certificate B 7 Tahsildar GSWS

Manual Adangal (Old

18 Adangal Application B 7 GSWS
Form)

19 ROR 1B A 15 Min NA NA

20 Computerized Adangal A 15 Min NA NA

Land Conversion
21 B 21 RDO Webland
G.O.MS.No. 98

Pattadar mobile number

22 A 15 Min NA NA
seeding in Land Records

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S.No Service Name Category SLA Approval Authoirty Workflow

Change of Name
23 Application B 15 Tahsildar GSWS

Extract of House Site /

24 B 7 Tahsildar GSWS
Extract of D-Form Patta

Extract of NOC Under

Explosive / Extract of
25 B 15 DRO GSWS
NOC under Petroleum
Product
Issuance of Occupancy
26 rights certificate for Inam B 90 Sub Collector /RDO GSWS
Lands

Issuance of No Property
27 B 60 Tahsildar GSWS
Certificate

Permission of Digging of
28 Bore Well for Agriculture B 15 Tahsildar GSWS
Purpose

Renewal of Cinema
29 B 15 Sub Collector /RDO GSWS
License

Reissuance of integrated
30 A 15 Min NA NA
Certificate

Reissuance of OBC
31 A 15 Min NA NA
certificate

Reissuance of EBC
32 A 15 Min NA NA
Certificate

33 House site Application B 90 JC GSWS

Modification in 22A List

22 A 1(A)
34 22 A 1(B) B Collector GSWS
22 A 1(D)
22 A 1 (E)
Claims under Andhra
Pradesh dotted lands
35 (Updations in re- B Collector GSWS
settlement register rules,
2017)

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Standard Approval Process (for demonstration purpose)

Step 1: Once the DA submits the application on behalf of the citizen and completes the payment
procedure the application if forwarded to the next level approving authority. Refer to the above
section for a detailed walkthrough.

The DA must select the relevant Revenue Village for each applicant while filling the service
application form for the application to be forwarded to the approving authority mapped to the
village.

Step 2: Verification Authority (VRO, RI etc.): The verification authority can view all the
applications or requests assigned to him along with their SLA and status

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GSWS CSP Portal User Manual

The verification authority will be able to view all the details filled by the DA on behalf of the citizen
along with the documents uploaded for the service

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GSWS CSP Portal User Manual

Verification Authority can Recommend or Not Recommend the application as shown below. A
drop down with all the relevant rejection reasons will be shown if the authority chooses not to
recommend the application. The application can only be forwarded to the next level once a
relevant reason is selected.

The authority has to verify the document through a Aadhaar e-sign with an OTP to forward the
application to the next level

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The verification authority is notified through a pop-up window once the application is verified
and submitted

Step 3: Approving Authority (Tahsildar, RDO, etc.): The Approving authority can view all the
applications or requests assigned to him along with their SLA and status

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The approving authority will be able to view all the details filled by the DA on behalf of the citizen
along with the documents uploaded for the service

The Approving Authority can reject or approve the application based on the recommendations
made by the previous verification authorities. If the application is approved the Approving
authority has to digitally sign the application.

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Step 4: Closer of application:

• CAT A: For all CAT A services once the payment is made the DA can download and print the
certificates by visiting the view transaction module

• CAT B: For all CAT B services once the approving authority approves the DA can download
and print the certificates by visiting the view transaction module

Service Level Details

CAT B

1. Addition of Survey No in Adangal and 1B:

About the Service

This service is used for entry of Survey number in and Records portal

SLA 15

Documents Checklist 1. Application Forms

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2. Supporting Forms
• Previous Adangal or ROR 1B copies

Approval Flow

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GSWS CSP Portal User Manual

Application Forms

DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

2. Agriculture Income Certificate:

About the Service

Agriculture Income Certificate is useful for getting Bank loans. Agriculture income is exempted
under the Indian Income Tax Act. This is issued by the Tahsildar. This service facilitates the
citizen to get Agriculture Income Certificate.

SLA 7

Documents Checklist 1. Application Form

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2. Ration card / EPIC Card/ AADHAR Card

Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 2
also conducts a field
visit if needed

RI
RI reverifies the
2
recommendations made
by the VRO and

Tahsildar
Tahsildar is the
approving authority and
3
approves the same after
going through all the
recommendations

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GSWS CSP Portal User Manual

Application Forms

DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form
.

3. Change of Name Application:

About the Service

Applicant will apply for the change of his / her name in the official records for his purpose. The
due procedure will be taken over until the procedure of issuing Gazette notification for official
updations in the records.

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GSWS CSP Portal User Manual

Following people apply for this service

• Women changing their surname after marriage.
• ex-service persons
• People who are staying abroad.
• Students whose names are printed wrong in their certificates apply for change of Name
certificate.

SLA 15

1. Application From
2. ID Proof/ Address Proof
3. Passport size photograph
4. Citizenship certificate issues by Gazetted officer

Documents Checklist 5. Affidavit stating exact reason for change of his/her name
6. Certificate from Class 1 to 10 th attested by gazette officer
police
7. Certificate stating that he/she has not come to any adverse
records during last 5 years

Approval Flow

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GSWS CSP Portal User Manual

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 5
also conducts a field
visit if needed

RI
RI reverifies the
5
recommendations made
by the VRO and

Tahsildar
Tahsildar is the
approving authority and
5
approves the same after
going through all the
recommendations

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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4. Crackers License Application:

About the service
To sell the Crackers for various purposes, Seller or Dealer had to take the NOC and Approval from
Collector. Permanent licenses will be issued for certain period and after period of expiry renewal
certificate will be issued.

SLA 30 days

1. Application form
Documents Checklist
2. Proof of Address

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3. Verification report from police

4. NOC from Fire Service Department
5. NOC from local body
6. Particulars of previous license if any
7. Photo

Approval Flow

DA
DA fills the application
on behalf of the citizen

RDO
Collector is the final
authority and will
30
approve based on the
details and documents
submitted

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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5. E-Passbook Application:
About the service
This Service facilitates the citizen to apply for Replacement of Pattadar Passbook. In Mutilated
cases.

SLA 7

Duplicate:
1. Application Form
2. Passbook copies
3. If lost FIR copy
4. Passport photo of applicant
Documents Checklist
5. Signature of applicant
6. Address proof and ID proof

Replacement of Passbook:
1. Application Form

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GSWS CSP Portal User Manual

2. Passbook copies
3. Manual Passbook copy
4. Passport photo of applicant
5. Signature of applicant
6. Address proof and ID proof

Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 3
also conducts a field
visit if needed

RI
RI reverifies the
recommendations made 1
by the VRO and

Deputy Tahsildar
Tahsildar reverifies the 1
recommendations made
by the VRO and the RI

Tahsildar
Tahsildar is the
approving authority and
approves the same after 2
going through all the
recommendations d

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GSWS CSP Portal User Manual

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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GSWS CSP Portal User Manual

6. Extract of House Site / D-Form Patta Application:

About the service
The Extract of House site patta enables the citizen to get the certified copy /duplicate copy of
House Site Patta which has been already assigned to citizen.

SLA 7

Documents Checklist 1. Application form

2. Proof of Address

Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 2
also conducts a field
visit if needed

RI
RI reverifies the
2
recommendations made
by the VRO and

Tahsildar
Tahsildar is the
approving authority and
3
approves the same after
going through all the
recommendations

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GSWS CSP Portal User Manual

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

7. Extract of NOC under Explosive / Petroleum Act:

About the service
This service is used to issue previously issued certificates
1. For Storage of crushing, blasting material, magazine permission
2. For potassium, sodium, potassium permanganates, firecrackers etc.,

SLA 15

1. Application Form
Documents Checklist
2. Previously issued copy

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GSWS CSP Portal User Manual

Approval Flow

DA
DA fills the application
on behalf of the citizen

RDO
Collector is the final
authority and will
15
approve based on the
details and documents
submitted

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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GSWS CSP Portal User Manual

8. Family Member Certificate:

About the service
This certificate is used to provide the family members information, where the head of the family
is deceased, and the rest of the family belongs to the deceased person
Used for availing the benefits and updations of properties and other details.

SLA 15

1. Application form
2. A notarized affidavit containing Name, Age and Relationship
with deceased.
Documents Checklist 3. Document (Ration Card/Voter Id/Passport/Passbook,
Aadhaar etc.) indication the relationship of the applicant with
the deceased.
Death Certificate/FIR.

Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 7
also conducts a field
visit if needed

RI
RI reverifies the
5
recommendations made
by the VRO and

Tahsildar
Tahsildar is the
approving authority and
3
approves the same after
going through all the
recommendations

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GSWS CSP Portal User Manual

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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GSWS CSP Portal User Manual

9. Income Certificate:
About the service
To issue certificate on Income for Individual as well as based on Parent income, Income
Certificate. Used for availing loans and fee reimbursements

SLA 7

1. Application form

Documents Checklist 2. Copy of IT Returns/Pay Slips (Any other documents

3. Ration Card/Epic Card/Aadhar Card

Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 2
also conducts a field
visit if needed

RI
RI reverifies the
2
recommendations made
by the VRO and

Deputy Tahsildar
Tahsildar is the
approving authority and
3
approves the same after
going through all the
recommendations

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GSWS CSP Portal User Manual

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

10. Integrated Certificate:

About the Service

To issue integrated certificate, which consists of Community, Nativity and Date of Birth. This
certificate mainly used for identification of community of BC, SC, ST. Used for availing
scholarships, fee reimbursements and other welfare schemes

SLA 30

1. Application form
Documents Checklist 2. SSC marks memo or Transfer Certificate or DOB extract
from

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3. Municipality/Gram Panchayat
4. Previously issued Caste Certificate (Either applicant/his/her
parents/his/her family members)

Sub Collector/RDO

1. Application form
2. SSC marks memo or Transfer Certificate or DOB extract
from Municipality/Gram Panchayat
3. Previously issued Caste Certificate (Either applicant/his/her
parents/his/her family members)

Approval Flow

DA
DA fills the application
on behalf of the citizen

DA
DA fills the application
on behalf of the citizen VRO
VRO verifies the details
and the documents and 7
also conducts a field
visit if needed

VRO
VRO verifies the details
and the documents and 7
RI
also conducts a field
RI reverifies the
visit if needed recommendations made 10
by the VRO and

RI
RI reverifies the Tahsildar
10
recommendations made Tahsildar reverifies the 3
by the VRO and recommendations made
by the VRO and the RI

Tahsildar
RDO
Tahsildar is the
RDO is the approving
approving authority and authority and approves
13
approves the same after the same after going 7
going through all the through all the
recommendations recommendations d

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Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

11. Issuance of Income & Asset Certificate for Economically Weaker

Sections (EWS) Request Form
About the Service

To Economically Weaker Section certificate will be issued to OCs for availing reservation at
Central level. This certificate is valid up to one financial year.

SLA 30

1. Application form b. Id proof c. salary statements, IT returns

Documents Checklist
copy d. Affidavit copy e. passport photo

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GSWS CSP Portal User Manual

Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 7
also conducts a field
visit if needed

RI
RI reverifies the
10
recommendations made
by the VRO and

Tahsildar
Tahsildar is the
approving authority and
13
approves the same after
going through all the
recommendations

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Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

12. Issuance of Small and Marginal Farmers Certificate:

About the Service

For input subsidy, for crop insurance and for bank loan purpose.

SLA 7

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1. Application Form
2. Address Proof / ID Proof
Documents Checklist
3. Adangal or ROR 1B
4. Self-Declaration

Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 2
also conducts a field
visit if needed

RI
RI reverifies the
2
recommendations made
by the VRO and

Tahsildar
Tahsildar is the
approving authority and
3
approves the same after
going through all the
recommendations

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Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

13. Issuance of NOC for Storing of Petroleum Products:

About the Service

The citizen can avail this service to get the No Objection Certificate for Storing of Petroleum
Products.

SLA 45

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GSWS CSP Portal User Manual

1. Application form
2. Site plan
3. Copy of passbook/Sale deed
Documents Checklist 4. Lease agreement
5. Letter of intent by the oil company
6. Extract of pahani/adangal
7. Address proof /ID Proof

Approval Flow

DA
DA fills the application
on behalf of the citizen

RDO
RDO reverifies the
15
recommendations made
by the Collector and

Tahsildar
Tahsildar reverifies the
15
recommendations made
by the RDO

Collector
Collector is the 15
approving authority

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Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

14.Issuance of Occupancy Rights Certificates for Inam Lands.

About the Service

Citizen can avail this service to obtain the rights on INAM Lands

SLA 90

1. Application form
Documents Checklist 2. Identity form
3. 1954-1955 Khasra pahani, 73-74 latest pahani copies
4. Family tree / relationship with inamdhar

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Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 15
also conducts a field
visit if needed

RI
RI reverifies the
recommendations made 15
by the VRO and

Tahsildar
Tahsildar reverifies the 15
recommendations made
by the VRO and the RI

RDO
RDO is the approving
authority and approves
the same after going 45
through all the
recommendations d

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Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

15. Land Conversion (NEW)

About the Service

This service facilitates the citizen to apply for conversion his/her existing Agricultural land to
Non-agricultural land/commercial Purposes.

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SLA 21

1. Application Form
Documents Checklist 2. Adangal or ROR 1B
3. Proof of Identity or Proof of Address
4. Challan Copy

Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 4
also conducts a field
visit if needed

RI
RI reverifies the
recommendations made 2
by the VRO and

Deputy Tahsildar
Dept Tahsildar reverifies
the recommendations 2
made by the VRO and
the RI

Tahsildar
Dept Tahsildar reverifies
the recommendations 6
made by the VRO and
the RI

RDO
RDO is the approving
authority and approves
7
the same after going
through all the
recommendations d

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GSWS CSP Portal User Manual

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

16.Late registration of Birth and Death

About the Service

Late Registration of Birth request can be applied by the citizen through the GSWS to register the
birth even after one year. For those who did not have the Birth Certificates, above 1 year, then
the citizen will apply for the Late registration of Birth. Revenue Divisional Officer proceedings
will be considered for issue of Late Birth certificate from Municipality or from Panchayat

For those who did not have the recorded their family member Death, above 1 year, then the citizen
will apply for the Late registration of Death.

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Revenue Divisional Officer proceedings will be considered for issue of Late Death certificate
from Municipality or from Panchayat

SLA 60

Birth: a. Application form b. Non availability certificate issued

by the GP or Municipal Commissioner c. Ration card copy d.
SSC Marks memo (Date of Birth Proof Document) e. Self-
Documents Checklist Affidavit

Death: ∙ Application form ∙ Non availability certificate issued by

the GP or Municipal Commissioner ∙ Ration card copy ∙ SSC
Marks memo (Date of Birth Proof Document) ∙ Self-Affidavit

Approval Flow

Death
DA
Birth DA fills the application
on behalf of the citizen
DA
DA fills the application
on behalf of the citizen
VRO
VRO verifies the details
and the documents and 7
also conducts a field
VRO visit if needed
VRO verifies the details
and the documents and 7
also conducts a field
visit if needed RI
RI reverifies the
recommendations made 10
by the VRO and

RI
RI reverifies the
10
recommendations made Tahsildar
by the VRO and Tahsildar reverifies the 10
recommendations made
by the VRO and the RI

Tahsildar
Tahsildar is the RDO
approving authority and RDO is the approving
13 authority and approves
approves the same after the same after going 33
going through all the through all the
recommendations recommendations d

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GSWS CSP Portal User Manual

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

17. Manual Adangal

About the Service

Adangal/Pahani is a very important document issued by Tahsildar, as it contains details of land

such as, Landowner’s name with Extents and Khatha Number, Total Land under the Pahani,
Land revenue Details Resource of Land Cultivation, Nature of procession of land, Survey
Number and Hissa Number of Land The way land is acquired by the owner, Government/Public
rights on the Land. Liabilities of the Owners on the Land, Classification of the Soil

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SLA 7

Documents Checklist Application Form

Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 3
also conducts a field
visit if needed

Tahsildar
Tahsildar is the
approving authority and 4
approves the same after
going through all the
recommendations

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GSWS CSP Portal User Manual

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

18.Mutation and Title Deed Cum Pattadar Passbook:

About the Service

Mutation is a process through which Owner's name or particulars like liabilities get changed
because of various type of transactions (Succession, Gift, Will, and Purchase).

SLA 30

1. Application form
2. Registered Documents
3. Aadhar Card /Other id and Address Proof
Documents Checklist
4. Passport Photograph of the applicant
5. Pattadar Passbook /ROR 1B /Adangal Copies
6. Signature of Applicant

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GSWS CSP Portal User Manual

Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 7
also conducts a field
visit if needed

RI
RI reverifies the
recommendations made 4
by the VRO and

Deputy Tahsildar
Dept Tahsildar reverifies
the recommendations 4
made by the VRO and
the RI

Tahsildar
Dept Tahsildar reverifies
the recommendations 15
made by the VRO and
the RI

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Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

19.No Earning Certificate

About the Service

This service facilitates the citizen to receive the benefits from the Government due to the
uncertainty death of earning member in a family.

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Further it is to certify that there are no earning members in the family of the deceased and they
have no properties in anywhere.

SLA 15

1. Application Form
2. Ration card /EPIC Card/AADHAR Card
Documents Checklist
3. Death Certificate
4. Copy of Family Member Certificate

Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 7
also conducts a field
visit if needed

RI
RI reverifies the
5
recommendations made
by the VRO and

Tahsildar
Tahsildar is the
approving authority and
3
approves the same after
going through all the
recommendations

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Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

20. No Property Certificate Application Form

About the Service

No Property Certificate issued for Compassionate appointments. If the Citizen does not have any
property or sources for his/her livelihood, then to avail the benefits from Dept, this service will
be used.

SLA 60

1. Application form
Documents Checklist 2. Address Proof/ID Proof
3. Family member certificate copy
4. Death certificate copy

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Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 15
also conducts a field
visit if needed

RI
RI reverifies the
15
recommendations made
by the VRO and

Tahsildar
Tahsildar is the
approving authority and
30
approves the same after
going through all the
recommendations

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Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

21. OBC Certificate

About the Service

This certificate is used for both central and state services, community and creamy layer
certificate for Govt. Seats for higher studies and Jobs purpose at state and central level. This
certificate is issued for OBC other than OC Community.

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Economically Weaker Section certificate will be issued to OCs for availing reservation at Central
level. This certificate is valid up to one financial year.

SLA 30

1. Application form b) Address Proof / ID Proof

2. Applicant Father/ mother Property Particulars
Documents Checklist
3. Applicant Father/Mother Employment particulars/Income
Tax returns (for professionals)

Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 7
also conducts a field
visit if needed

RI
RI reverifies the
10
recommendations made
by the VRO and

Tahsildar
Tahsildar is the
approving authority and
13
approves the same after
going through all the
recommendations

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Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

22. Permission of Digging of Borewell for Agricultural Purpose

About the Service

To utilize the water for agriculture purpose. This service can be used.

SLA 15

1. Application form
Documents Checklist 2. Address Proof/ ID Proof
3. Copy of ROR 1B, Adangal, Passbook
4. Small and marginal farmer certificate for concession

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Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 5
also conducts a field
visit if needed

RI
RI reverifies the
7
recommendations made
by the VRO and

Tahsildar
Tahsildar is the
approving authority and
3
approves the same after
going through all the
recommendations

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Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

23. Possession Certificate

About the Service

Possession certificate is issued to include the property in the Revenue Records in order to obtain
the loan. This certificate is issued by Tahsildar in Rural areas and RDO in urban areas

SLA 30

1. Application Form
Documents Checklist 2. Income Certificate/Ration Card
3. Scanned Passport Size photo

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Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 7
also conducts a field
visit if needed

RI
RI reverifies the
10
recommendations made
by the VRO and

Tahsildar
Tahsildar is the
approving authority and
13
approves the same after
going through all the
recommendations

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Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

24. Printing of Title Deed Cum Passbook:

About the Service

If the record is already available, digitally signed and seeded with Aadhaar, if the
citizen wants to get the Electronic Passbook this service can be used.

SLA 7

Documents Checklist 1. ROR 1B/ Adangal /Pattadar Passbook

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2. Aadhar Copy

Approval Flow

DA
DA fills the application
on behalf of the citizen

Printer
The passbook is sent for
7
printer directly to the
printer

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

25. Rectification of Entries in Record of Rights :

About the Service

For clerical level corrections in lands records, this service has to be used.

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SLA 30

1. Application form
Documents Checklist 2. Aadhar Card/Other id and address proof
3. Pattadar Passbook/ ROR 1B /Adangal copies

Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 7
also conducts a field
visit if needed

RI
RI reverifies the
recommendations made 4
by the VRO and

Deputy Tahsildar
Dept Tahsildar reverifies
the recommendations 4
made by the VRO and
the RI

Tahsildar
Tahsildar is the
approving authority and
approves the same after 15
going through all the
recommendations

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Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

26. Renewable of cinema license

About the Service

This service is used for renewal of Cinema License

SLA 15

1. Application from
Documents Checklist
2. Copy of B-form license certificate

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3. Certificated issues by dept electrical inspector

4. Film division certificate
5. Structural certificate issues by EE&RB
6. Certificate issues by Divisional Fire officer
7. Certificate Issues by DMHO

Approval Flow

DA
DA fills the application
on behalf of the citizen

Tahsildar
Tahsildar verifies the
details and the
7
documents and also
conducts a field visit if
needed

RDO
RDO is the approving
authority and approves 8
the same after going
through all the
recommendations

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Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

27. House Site Application

About the Service
This service is used for applying for a House Site

SLA 90

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1. Xerox copy of Aadhaar Card

2. Rice/Ration Card
Documents Checklist
3. Applicant should be Female/Transgender
4. d. Single Male application should not be allowed

Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 2
also conducts a field
visit if needed

Tahsildar
Tahsildar reverifies the
2
recommendations made
by the VRO and

RDO
RDO verifies the
6
recommendations by
the Tahsildar

JC
JC is the approving
authority and approves
80
the same after going
through all the
recommendations

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Application Forms

DA - Service Application form: Post filling common details the DA proceeds to the Service Application
Form

28. CLAIMS UNDER ANDHRA PRADESH DOTTED LANDS (Updations in

Re-Settlement Register) RULES, 2017About the Service

About the Service

This Service facilitates the citizen to apply for the Andhra Pradesh Dotted Lands (Updations in Re -
Settlement Register) Rules, 2017.

SLA 180 Days

Documents Checklist 1. Application Form*

2. Registered Documents with Document No and Date ( all link
Documents shall be provided)
3. Entries in RH maintained by the Registration department copy

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4. Encumbrance Certificate copy

5. Adangal Copy
6. 10(1) Account
7. ROR Record maintained by Revenue Department copy
8. Order or decree of any court / competent authority copy
9. Aadhar card/ Voter id card/ Ration card or any other address or id
proof * Note: For the proof of documents (2 to 8) no one shall be
mandatory, but if no one is selected application shall not be moved to
further process.

Approval Flow

DA
DA fills the application
on behalf of the citizen

RDO
RDO reverifies the
recommendations made
by the Collector and

JC
JC reverifies the
recommendations made
by the RDO

Collector
Collector is the
approving authority

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Application Form
DA - Service Application form: Post filling common details the DA proceeds to the Service Application
Form

29. Modifications In 22 A List:

About the Service

22 A list, the identification of prohibited lands and Government lands were prepared based on the category
wise (1(a), 1(b), 1(c), 1(d), 1(e)). All the lists furnished by the concerned authorities shall be filed in a separate
new file book titled as intimations / notifications of prohibited properties under Sec 22(A) and also publish
such details in CARD. Type of lands which will be covered under type of categories.

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• 22(A)(1)(a) - Relating to Assigned lands.

• 22(A)(1)(b) - Relating to Lands owned by Government.
• 22(A)(1)(c) - Relating to Endowments /Wakfs lands.
• 22(A)(1)(d) - Relating to Surplus Lands.
• 22(A)(1)(e) - Relating to lands having interest of Central or State Government.

Citizen visits the nearest secretariats with relevant documents for modifying the details in 22 A lists in the
required category.

SLA 90 Days

1. Application Form*
2. Proof of Address/ID*
Documents Checklist 3. Proof of Occupation*
4. Proof of Possession
5. • Others

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Approval Flow

DA
DA fills the application
on behalf of the citizen

Tahsildar
Tahsildar reverifies the
recommendations made
by the VRO and

RDO
RDO verifies the
recommendations by
the Tahsildar

JC
JC verifies the
recommendations by
the RDO

Collector
Collector is the
approving authority and
approves the same after
going through all the
recommendations

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Application Form

DA - Service Application form: Post filling common details the DA proceeds to the Service Application
Form

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CAT A

30. Patta Sub-Division for Auto Mutation Process Form:

About the Service

Patta Sub-division payment for auto mutation process service facilitates citizens to pay the
statutory charges which are auto submitted at Sub registrar office.

SLA 15 Min

Documents Checklist NA

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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31. Computerized Adangal:

About the service
This service is used to retrieve previously issued Adangal Copies

SLA 15 Minutes

Documents Checklist Application form

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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32. Pattadar Mobile No Seeding in Land Records

About the service

This service is used to add or modify mobile details in the passbook

SLA 15 Minutes

Documents Checklist NA

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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33. ROR 1B

About the service

ROR 1B contains complete information regarding the land property and history of holders of
land. This service is used to retrieve the ROR 1B document

SLA 15 Minutes

Documents Checklist NA

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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34. Re Issuance of OBC/EBC/Integrated Certificate:

About the service

The Service is used to retrieve previously issues OBC/EBC and integrated certificates

SLA 15 Minutes

Documents Checklist Aadhaar Card / Ration card / Epic Card

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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35. Title Deed cum passbook

About the service

If the record is already available, digitally signed and seeded with Aadhaar, if the citizen wants to
get the Electronic Pass Book this service can be used.

SLA 15 Minutes

Documents Checklist Application form

Application Forms

DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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MAUD (Municipal Administration & Urban Development)
25 MAUD services have made available in the new GSWS portal. Details are mentioned in the
table below

Overview

Property Tax Services

Sl. No. Module Service Name Total SLA

1 Property Tax New Assessment 15 Days

2 Property Tax Addition / Alteration 15 Days
3 Property Tax Transfer of Title 15 Days
4 Property Tax Exemption 30 Days
5 Property Tax Conversion of VLT To House Tax 15 Days
6 Property Tax Bifurcation - Parent Property Bifurcation 15 Days
7 Property Tax Bifurcation - Creating Child Property from Parent 15 Days
8 Property Tax Vacancy Remission 180 Days
9 Property Tax Amalgamation 15 Days
10 Property Tax New Vacant Land Assessment 15 Days
11 Property Tax Conversion Of House Tax To Land Tax (VLT) 15 Days
12 Property Tax Revision Petition 15 Days
13 Property Tax General Revision Petition 15 Days

Water Charges

SLA
Sl. No. Module Service
Period
1 Water Charges New Water Connection 15 days

2 Water Charges Additional Connection 15 days

3 Water Charges Change of Usage 7 days

4 Water Charges Closure of Connection 15 days

5 Water Charges Reconnection 15 days

Marriage

SLA
Sl. No. Module Service
Period
1 Marriage Marriage Registration 3 days

2 Marriage Marriage Certificate 3 days

GSWS CSP Portal User Manual

Sewerage

SLA
Sl. No. Module Service
Period
1 Sewerage Charges New Sewerage Connection 15 days

2 Sewerage Charges Change of Closet / Closure of Sewerage Connection 15 days

Trade License

SLA
Sl. No. Module Service
Period
1 Trade License New Trade License 15 days

2 Trade License Renewal of Trade License 7 days

3 Trade License Closure of License 3 days

Application Process

Step 1: Selection of District: Select MAUD in the department services and list of
municipalities and municipal corporations would be shown in the dropdown. Once we select a
municipality/municipal corporation, the services available for the municipality/municipal
corporation will be shown.

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Step 2: Basic Form: After Clicking on the any service a common application form is
displayed. Basic details are fetched and filled through the Aadhaar number entered by the DA
and the rest of details needs to be filled

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Step 3: Redirection to MAUD Portal: After Filling the Basic Details, click on continue and
the webpage would be redirected to MAUD Department page, where the request can be raised

The user manuals for various services provided by the department can be accessed from the
following link https://cdma.ap.gov.in/en/downloads

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Energy Department

Overview

All energy services are provided in 13 districts in Andhra Pradesh through these three
distribution companies

 Krishna
CPDCL  Guntur
 Prakasam

 Kurnool
 Anantapur
SPDCL  Kadapa
 Chittoor
 Nellore
 Srikakulam
 Vizianagaram
EPDCL  Visakhapatnam
 East Godavari
 West Godavari.

CPDCL Services List

S.No Service

1 Address Correction

2 Category Change

3 Electrification of Colony (With Estimate)

4 Electrification of Layout (With Estimate)

5 HT - LT Conversion

6 HT 2D Captive/Renewable Energy Generation Plants) (With Estimate)

7 HT 5F - Govt./Private Lift Irrigation (With Estimate)

8 HT Additional Load (With Estimate)

9 HT Title Transfer

10 HT1 Townships And Colonies (With Estimate)

11 HT2 - Commercial & Others (With Estimate)

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S.No Service

12 HT3 - Industry General (With Estimate)

13 HT4 - CPWS/PWS Schemes, Religious Places, Railway Traction(With Estimate)

14 HT5 - Aquaculture And Animal Husbandry (With Estimate)

15 HT5D - Poultryhatcheries And Poultry Feed Mixing Plants (With Estimate)

16 Line Shifting/Dtr Shifting

17 LT - Dismantlement (With Out Estimate Below 10 KW)

18 LT - Load Deration (With Out Estimate Below 10 KW)

19 LT - Temporary Supply Below 10 Days (With Out Estimate Below 10 KW)

20 LT - Title Transfer

21 LT - 4A New Connection - Street Lights (With Estimate)

22 LT - 4A New Connection - Street Lights (With Out Estimate Below 10 KW)

23 LT - 4B New Connection - Public Water Works - (With Estimate)

24 LT - HT Conversion

25 LT 2 New Connection Commercial (With Estimate)

26 LT 2 New Connection Commercial (With Out Estimate Below 10 KW)

27 LT 4 D - New Connection - General Purpose (With Estimate)

28 LT 4 D - New Connection - General Purpose (With Out Estimate Below 10 KW)

29 Lt 4 E - Religious Places (With Out Estimate Below 10 Kw)

30 LT 5 B1 - Non-Corporate Farmers (Agl) Normal (With Estimate)

31 Lt 5 B2 - Lt Sugarcane Crushing (With Estimate)

32 LT 5 B3 - Rural Horticulture Nurseries (With Estimate)

33 LT 5A1 - Corporate Farmers (With Estimate)

34 LT 5C - Aqua And Animal Husbandry (With Estimate)

LT 5D - Poultry/Aqua Hatcheries And Feed Mixing Plants/ Floriculture In Green
35
House (With Estimate)
36 LT 5E - Agro Based Activities Upto 10 HP (With Estimate)

37 LT Additional Load (With Out Estimate Below 10 KW)

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S.No Service

38 LT1 New Connection Domestic (With Estimate)

39 LT1 New Connection Domestic (With Out Estimate Below 10 KW)

40 LT3 - Industrial (With Estimate)

41 LT3D - Cottage/Agro Based Industries And Dhobighat (With Estimate)

42 LT4C - NTR Sujala Padhakam (With Estimate)

43 LT5A2 - Salt Farming/ Rural Horticulture Nurseries Upto 15HP (With Estimate)

44 LT5F - Govt./Private Lift Irrigation Scheme (With Estimate)

45 Meter Burnt/Glass broken

46 Meter Testing

47 Name Correction

48 Net Metering (With Estimate)

49 Other Capital Works (With Estimate)

50 Phase Conversion

51 Shifting Of Service

52 Temporary Connection (up to 10 days)

53 Wrong Billing

SPDCL Service List

S.No Service Name

1 NEW CONNECTION-HT1-Townships and Colonies

2 NEW CONNECTION-HT2-Commercial
NEW CONNECTION-HT2D-Startup Power for Captive Generating Plants and
3
Renewable Energy Generation Plants
4 NEW CONNECTION-HT3-Industries

5 NEW CONNECTION-HT4-Railway traction,CPWS/PWS Scheme, Religious Places

6 NEW CONNECTION-HT5-Aqua Culture and Animal Husbandry

NEW CONNECTION-HT5D-Poultry/Aqua Hatcheries and Feed mixing plants
7
,Floriculture in Green House

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S.No Service Name

8 NEW CONNECTION-HT5F-Govt/Private Lift Irrigation Scheme

9 NEW CONNECTION-LT1-Domestic

10 NEW CONNECTION-LT1T-Temporary Supply

11 NEW CONNECTION-LT2-Commercial

12 NEW CONNECTION-LT2D-Captive Generation Plants/renewable energy Generation

13 NEW CONNECTION-LT2T-Temporary Supply

14 NEW CONNECTION-LT3D-Cottage Industries upto 10 HP

15 NEW CONNECTION-LT3-Industries

16 NEW CONNECTION-LT3T-Temporary Supply

17 NEW CONNECTION-LT4A-Street lighting

18 NEW CONNECTION-LT4B-CPWS/PWS Scheme (Water Works)

19 NEW CONNECTION-LT4C-NTR Sujala Pathakam

20 NEW CONNECTION-LT4D-General Purpose

21 NEW CONNECTION-LT4E-Religious Places

22 NEW CONNECTION-LT4T-Temporary Supply

23 NEW CONNECTION-LT5A1-Corporate Farmers

24 NEW CONNECTION-LT5A2-Salt Farming Units upto 15HP

25 NEW CONNECTION-LT5B1-Non-Corporate Farmers

26 NEW CONNECTION-LT5B2-Sugar Cane Crushing

27 NEW CONNECTION-LT5B3-Rural Horticulture nurseries

28 NEW CONNECTION-LT5C-Aqua Culture and Animal Husbandry

NEW CONNECTION-LT5D-Poultry/Aqua Hatcheries and Feed mixing plants
29
/Floriculture in Green House
30 NEW CONNECTION-LT5E-Agro based activities upto 10HP

31 NEW CONNECTION-LT5F-Govt/Private Lift Irrigation Scheme

32 NEW CONNECTION-LT5T-Temporary Supply

33 APPLICATION FOR CONSUMER COMPLAINTS-ADDRESS CORRECTION

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S.No Service Name

34 APPLICATION FOR CONSUMER COMPLAINTS-CATEGORY CHANGE

35 APPLICATION FOR CONSUMER COMPLAINTS-DISMANTLEMENT

36 APPLICATION FOR CONSUMER COMPLAINTS-ELECTRIFICATION OF COLONY

37 APPLICATION FOR CONSUMER COMPLAINTS-ELECTRIFICATION OF LAYOUT

38 APPLICATION FOR CONSUMER COMPLAINTS-HT ADDITIONAL LOAD

39 APPLICATION FOR CONSUMER COMPLAINTS-HT TITLE TRANSFER

40 APPLICATION FOR CONSUMER COMPLAINTS-HT-LT CONVERSION

41 APPLICATION FOR CONSUMER COMPLAINTS-LINE SHIFTING/DTR SHIFTING

42 APPLICATION FOR CONSUMER COMPLAINTS-LOAD DERATION

43 APPLICATION FOR CONSUMER COMPLAINTS-LT ADDITIONAL LOAD

44 APPLICATION FOR CONSUMER COMPLAINTS-LT-HT CONVERSION

45 APPLICATION FOR CONSUMER COMPLAINTS-METER BURNT/GLASS BROKEN

46 APPLICATION FOR CONSUMER COMPLAINTS-METER TESTING

47 APPLICATION FOR CONSUMER COMPLAINTS-NAME CORRECTION

48 APPLICATION FOR CONSUMER COMPLAINTS-NET METERING

49 APPLICATION FOR CONSUMER COMPLAINTS-OTHER CAPITAL WORKS

50 APPLICATION FOR CONSUMER COMPLAINTS-PHASE CONVERSION

APPLICATION FOR CONSUMER COMPLAINTS-SC/ST CERTIFICATION
51
DERATION
APPLICATION FOR CONSUMER COMPLAINTS-SC/ST CERTIFICATION
52
DERATION
53 APPLICATION FOR CONSUMER COMPLAINTS-SHIFTING OF SERVICE
APPLICATION FOR CONSUMER COMPLAINTS-TEMPORARY CONNECTION (UP
54
TO 10 DAYS)
55 APPLICATION FOR CONSUMER COMPLAINTS-WRONG BILLING

56 SPDCL REPAYMENT

57 HVDS REGISTRATION

58 Collection Of Electricity Charges

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EPDCL Service List

S.No Service Name

1 EPDCL-NAME CHANGE

2 CATEGORY CHANGE - EPDCL

3 LOAD CHANGE- EPDCL

4 New Connection-LT Agriculture - Agro based cottage industries upto 10HP

5 New Connection-LT Agriculture - Animal Husbandry

6 New Connection-LT Agriculture - Aqua culture

7 New Connection-LT Agriculture - Corporate Farmers

8 New Connection-LT Agriculture - Floriculture in Green House

9 New Connection-LT Agriculture - Non Corporate Farmers

10 New Connection-LT Agriculture - Rural Horticulture Nurseries

11 New Connection-LT Agriculture - Salt Farming Units upto 15HP

12 New Connection-LT Agriculture - Sugar Cane Crushing

13 New Connection-LT Commercial

14 New Connection-LT Commercial - Advertisement Hoardings

15 New Connection-LT Commercial - Function Halls/ Auditoriums/ Startup Power

16 New Connection-LT Domestic

17 New Connection-LT Industry - Aqua Hatcheries and feed mixing plants

18 New Connection-LT Industry - Cottage Industries upto 10HP

19 New Connection-LT Industry - General

20 New Connection-LT Industry - Poultry Hatcheries and feed mixing plants

21 New Connection-LT Industry - Seasonal Industries (Off-season)

22 New Connection-LT Institutional - General Purpose

23 New Connection-LT Institutional - NTR Sujala Padhakam

24 New Connection-LT Institutional - PWS Schemes - Municipal Corporations

25 New Connection-LT Institutional - PWS Schemes - Municipalities

26 New Connection-LT Institutional - PWS Schemes - Panchayats

27 New Connection-LT Institutional - Religious Places

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S.No Service Name

28 New Connection-LT Institutional - Street Lights - Municipal Corporations

29 New Connection-LT Institutional - Street Lights - Municipalities

30 New Connection-LT Institutional - Street Lights - Panchayats

31 New Connection-Temporary Supply

32 CATEGORY CHANGE APPLICATION

33 REPAYMENT SERVICE

34 Billing Related Complaints-ACD / SC / BB / Arrears Disputes

35 Billing Related Complaints-Wrong Data On Bill

36 Billing Related Complaints-Wrong Entry During Bill Payment

37 Meter Related Complaints-Meter - Running Slow/ Sluggish

38 Meter Related Complaints-Meter Burnt

39 Meter Related Complaints-Meter Damage

40 Meter Related Complaints-Meter Lost

41 Meter Related Complaints-Meter Running Fast/Creeping

42 Meter Related Complaints-Meter Seal Cut

43 Meter Related Complaints-Meter Struck up

44 Meter Related Complaints-Net Metering

45 Meter Related Complaints-No Seal/Seal Cut

46 Other Customer Services-24Hrs Supply

47 Other Customer Services-Address Correction

48 Other Customer Services-Clubbing Of Service

49 Other Customer Services-DTR Failure Service

50 Other Customer Services-DTR Shift

51 Other Customer Services-Line Shift

52 Other Customer Services-Pole Shifting

53 Other Customer Services-Requirement of Additional Poles

54 Other Customer Services-Shifting of Service Different Premises

55 Other Customer Services-Shifting Of Service Within The Premises

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S.No Service Name

56 Other Customer Services-Temporary Supp Below 10 Days

57 Other Customer Services-Termination / Permanent Dismantle

58 Collection of Electricity Charges

Application Process

Step 1: Selection of District:

Select the Energy department in the services and list of districts would be shown in the dropdown.
Once we select a district, the services available in the district for energy department will be shown.

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Step 2: Basic Form: After Clicking on the any service a common application form is
displayed. Basic details are fetched and filled through the Aadhaar number entered by the DA
and the rest of details needs to be filled

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Step 3: Re-Direction to Energy Dept. Page: After Filling the Basic Details, click on
continue and the webpage would be redirected to Energy Department page, where the request
can be raised

The user manuals for various services provided by the department can be accessed from the
following link:
https://drive.google.com/folderview?id=1QNy281cl2livhAwROg2ne5UOQJlfS_Uh

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Civil Supplies Department

Overview

6 services have made available in the new GSWS portal. Details are mentioned in the table below

Sno Services SLA – Days

1 Correction of Wrong Aadhaar Seeding 21

2 Member Addition in Rice Card 21

3 Member Deletion in Rice Card 21

4 New Rice Card 21

5 Splitting of Rice Card 21

6 Surrender of Rice Card 21

Standard Approval Process (for demonstration purpose)

Step 1: Once the DA submits the application on behalf of the citizen and completes the payment
procedure the application if forwarded to the next level approving authority. Refer to the section
2 – Common application process for a detailed walkthrough.

Step 2: Verification Authority (VRO): The VRO can view all the applications or requests assigned
to him along with their SLA and status

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The VRO will be able to view all the details filled by the DA on behalf of the citizen along with any
documents uploaded for the service

VRO can Recommend or Not Recommend the application as shown below and also give a consent
for the Social Audit.

For New Rice card application, the VRO must tag the fair price shop to the application

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The verification authority is notified through a pop-up window once the application is verified
and submitted

Step 3: If the VRO recommends the application it is sent to the Rice Card Portal (NIC) for further
processing e.g., generation of rice card no, deletion/addition etc.

Step 4: Post the department process is completed the Rice card is sent to the MRO for a digital
sign. The MRO digitally signs the Rice card and forwards it to the VRO / DA login.

Step 5: Closure of the application: The VRO/DA can take a print of the card and hand it over to
the citizen

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Standard Approval Flow

DA
DA fills the application
on behalf of the citizen

VRO
VRO verifies the details
and the documents and 4
also attaches a fair price
shop to the application

Rice Card Portal (NIC)

The application is sent
to the rice card portal 10
for generation of the
Rice card No

MRO
The MRO digitally signs 3
the Rice card

VRO/DA
Once the rice card is
digitally signed the VRO
4
or the DA can take a
print out and hand it
over to the citizen

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Service Level Details

1. Correction of Wrong Aadhar Seeding

About the Service

This service is used to correct the wrongly seeded Aadhar in the legacy data

SLA 21

1. Application Forms
Documents Checklist 2. Aadhar Card
3. Rice Card

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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2. Member Addition in Rice Card

About the Service

Member addition to Rice card is considered in two cases:

• Category-1: Addition due to birth of child with below 15 years of age who has not included in
rice card database.
• Category-2: Addition due to marriage, migrating from existing Rice card or a new member to
the rice card database.

SLA 21

1. Application Forms

2. Birth Certificate
Documents Checklist
3. Marriage Certificate

4. Rice Card

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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3. Member Deletion in Rice Card

About the Service

Member deletion in Rice card service is allowed only for death cases.

SLA 21

1. Application Forms

Documents Checklist 2. Death Certificate

3. Rice Card

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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4. New Rice Card

About the Service

New Rice Card service can be taken up under three categories.

• Category-1: The family with 2 or more members can apply for New Rice Card, If the family
satisfies family condition as compulsorily having wife, husband in the application. If anyone

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is not there, then they have to upload the supporting document either death or divorce or
notary.
• Category-2: Single Member cards can be allowed for the following categories:
o Widow (female) and never had any children: Woman single member, who lost her
husband and never had any children can apply in this category.
o Widower (male) and never had any children: Male single member, who lost his wife
and never had any children can apply in this category.
o Transgender: Transgender can apply in this category.
o Unmarried and above 50 years of age (Male or Female): Single Male or Female
member who has not married and living alone can apply in this category.
o Destitute and no other family member is alive: No other family member available to
form a family as a unit can apply in this category.
• Category-3: Revalidation of Ineligible Cards whose previous status of card is ineligible in six
steps, cards marked as migrated, death and unsurveyed in the Navasakam survey are also
can apply in this category.

SLA 21

1. Application Forms

2. Aadhar Number
Documents Checklist
3. Rice Card

4. Death Certificate (for single member card)

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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5. Splitting Rice Card

About the Service

There are two types of splits that can be taken up under Splitting Rice Card service.

• Normal Split: Normal Split cards can be applied by the rice cardholder having 2 family units
existing in that rice card, the split card can be applied by splitting minimum two or more
members of a family with minimum two members in the existing card.

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• Single Member Split: Single Member Split cards can be allowed for the following categories:
o Widow (female) and never had any children: Woman single member, who lost her
husband and never had any children can apply in this category.
o Widower (male) and never had any children: Male single member, who lost his wife
and never had any children can apply in this category.
o Transgender: Transgender can apply in this category
o Unmarried and above 50 years of age (Male or Female): Single Male or Female
member who has not married and living alone can apply in this category.

SLA 21

1. Application Forms

Documents Checklist 2. Rice Card

3. Proofs based on category

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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6. Surrender Rice Card

About the Service

This service is for cardholders to voluntarily surrender the card.

SLA 21

1. Application Forms
Documents Checklist
2. Rice Card

Application Forms
DA - Service Application form: Post filling common details the DA proceeds to the Service
Application Form

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Pensions

Overview

3 Pension services have made available in the new GSWS portal. Details are mentioned in the table below

S.No Service Name SlA – Days

New Pension Application

• OAP Pension
• Disability
• Widow
• Single Women
1 • Weavers 21
• Toddy Tappers
• Transgender
• Fisherman
• Cobbler
• Dappu Artists

2 Pension Card Printing NA

3 Pension Social Audit List NA

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Standard Approval Process (for demonstration purpose)

Step 1: The DA has to select the type of pension in the Service application form for an new pension
application

Service Application form –Caste, Income and existing pension details needs to be validated by
the DA. The necessary proofs (based on the type of pension application) along with the pension
application should be uploaded in this page

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Once the relevant validations are successful and the DA submits the application on behalf of the
citizen and completes the payment procedure the application if forwarded to the next level
approving authority mapped to the Service.

Step 2: Verification Authority (WEA/WWDS etc.): The verification authority can view all the applications
or requests assigned to him along with their SLA and status

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The WEA/WWDS will be able to view all the details filled by the DA on behalf of the citizen along with the
documents uploaded for the service

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WEA/WWDS can Recommend or Not Recommend the application as shown above.

The WEA/WWDS must verify the document through a Aadhaar e-sign with an OTP to forward the
application to the next level.

WEA/WWDS is notified through a pop-up window once the application is verified and submitted

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Step 3: Approving Authority (MPDO, Municipal Commissioner etc.): The Approving authority can view all
the applications or requests assigned to him along with their SLA and status

The MPDO/MC will be able to view all the details filled by the DA and the recommendations made by the
WEA/WWDS on behalf of the citizen along with the documents uploaded for the service

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The MPDO/MC can reject or approve the application based on the recommendations made by the previous
verification authorities. If the application is approved the MPDO/MC has to digitally sign the application

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Step 4: the application is then forwarded to the respective department/districts/ Collectors for
further processing

Service Level Details

1. New Pension Application

About the Service

This service is used for entry of Survey number in and Records portal

SLA
21

1. Aadhar card
2. Family Income certificate
3. Land property (if any)
4. Relevant certificate for Pensions
Documents Checklist
a. Widow: Death certificate of husband
b. Weave: Handloom & Textile certificate
c. Single women: Legally separated papers/ Revenue certificate
d. Toddy Topper: Excise Department certificate

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e. Fishermen: Fisheries department certificate

f. Disabled: Sadarem certificate
g. Traditional Cobbler: Social Welfare certificate
h. Dappu Artists: Social Welfare Dept certificate
i. Transgender: District Medical Board Certificate

2. Pension Card Printing

About the Service

After the pension has been approved, Pensioner can get the card printed. The pension ID has to be
entered by the DA and all details will be populated so that print can be taken.

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3. Pension Social Audit List

About the Service

The service is used to print the details of all eligible and ineligible beneficiaries with a specific
period
The "From Date" and "To Date" and Eligible/Ineligible list needs to be selected by the DA to get
the list of applications eligible/ineligible during the selected period. All the Eligible and Ineligible
List will be shown, which can be printed. The list can be printed immediately.

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