DC INVERTER Heat Pump

User Manual
(Carel controller)

Attention
Thank you for choosing our product, we shall be more than glad to service you. For you to better operate this
product and to prevent accidents due to misoperation, please read carefully this user manual before carrying
out any installation or operation, also please pay special attention to the warning, prohibition and attention
instructions. We are continuously supplementing and upgrading this user manual to better service for you!
 Contents

Part 1. Before use................................................................................2

1. Attentions....................................................................................2

2. Installation...................................................................................4
⚫ Heat pump installation location and attentions.............................4
⚫ Installation diagram and tips.........................................................5
⚫ Pre-start up...................................................................................8

Part 2.Use............................................................................................9

⚫ Buttons function...........................................................................9
⚫ Operating panel display...............................................................10
⚫ APP function ………………………….……….….......................................20
⚫ Parameters query and setting………….……………………….…..............26

Part 3.Maintenance and repairing.....................................................27

⚫ Daily maintenance.......………………………….…......................…........27
⚫ Error code and repairing.............................................................29
⚫ Other problem and repairing......................................................35

Warranty .........................................................................................36
Part 1. Before Use

1. Attentions

This appliance is not intended for use by persons, including Be sure to read this manual before use.
children, with reduced physical, sensory or mental capabilities,
or lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be super vised
to ensure that they do not play with the appliance.

Be sure to read this manual before use. The installation, dismantle The power supply to the unit must be grounded.
mentand maintenance of the unit must be performed by qualified
personnel. It is forbidden to do any changes to the structure of the
unit. Otherwise injury of personor unit damage might happen.

Make sure the power supply to the heat pump unit is off Keep the unit away from the combustible or corrosive
Before any operations are done on the unit. environment.
When the power cord gets looser or is damaged, always get
a qualified person to fix it.

2
 Use a dedicated socket for this unit, otherwise malfunction may Do not touch the air outlet grill when fan motor is running.
occur.

Water or any kind of liquid is strictly forbidden to be poured into When running the unit, never cover clothes, plastic cloth or any
the product, or may case creepage or breakdown of the product. other material that block ventilation on the product which will
lead to low efficiency or even non-operation of this unit.

When the power cord gets loose or is damaged, always get a It is mandatory to use a suitable circuit breaker for the heat pump
qualified person to fix it. and make sure the power supply to the heater corresponds to the
specifications. Otherwise the unit might be damaged.

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2. Installation
(1) Heat pump installation location and attentions
* Heat pump is not allowed to be installed in the place where combustible gas
may leaks.
* Heat pump is not allowed to be installed in the place where there is oil or
corrosion gas released.
* Heat pump should be installed in a open space, and good ventilating.
* Heat pump each side to wall or barrel should be keep certain distance, air outlet
to barrel distance should ≥2m, air inlet distance to wall or barrel≥0.5m, bottom
distance to ground ≥0.5m, other side distance should be enough for installation
or repairing.
* Heat pump should be installed on concrete basic or steel bracket, and anti-shock
pad should be put between heat pump and basic or bracket. Then use expansion
bolt to fix heat pump on bracket.
* Water drainage pipe and ditch should be set around heat pump and water pipes
and water tank. When testing or repairing, maybe need drain plenty of water,
and when heat pump is working, there are some condensed water flow down.

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(2) Installation diagram and tips (for reference only, installation shall
be based on actual project demand)
Primary circulation system

5
Secondary circulation system

6
Tips for installation related to the water pipe part:
● Install a valve at the highest point of each water circulations for releasing
air from water system.
● A Y-shape filter is very important in front of circulating water pump of
heat pump.
● If more pieces heat pump installed in one water pipe system, the
connection of these heat pumps can’t be in series, only can be in parallel
or independent.

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(3) Pre-start up
① Checking before pre-start up
● Check if the water pipe are connected well and if there is any leakage. The
water supply valve are open.
● Make sure the water flow is enough and meet the demand of the heat pump
selected and water flow smoothly without air . In cold area, pls make sure
that the water flow is without freezing
● Check if the power cable is connected well and properly grounded.
● Check if fan blade is blocked by the fixing plate of fan blade and fan blade
protecting grill.
● Check if the tank has been filled with water or enough water volume that
can meet the demand of heat pump running

If everything above is OK, the unit can start up. If any of them fails, please improve it.

② Pre-start up
● After check completely and confirm no problem for installation, the unit can
be power to start up .
● After connect power supply, heat pump delay 3mins to start. Check carefully
is there is some abnormal noise or vibration or if the working current is
normal or if water temp increasing is normal.
● After the unit is working properly for 10 minutes without any problem, then
the pre-start up is usefully completed. If not, pls refer to Service and
Maintenance Chapter to solve the problem.

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Part 2. Use
Main interface

The icon：

1， Heating mode

2， Pump

3， Compressor

4， Fan

5， Defrost

6， Cooling mode

7， Alarm

8， Exit

9， Menu & Confirm

10，Select

11，Factory parameters

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1、 Turn on/off

Press to access menu，press↑↓botton to select Unit On/Off, then

press to confirm. Press↑↓Botton to turn on/off，and press to

confirm：

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2、 Mode switching（Heating，Cooling,Hot water,Hot water+cooling, Hot
water+heat）

Press to access menu，press↑↓botton to select User Mask，then

press to confirm. Press↑↓Botton to switch mode，and press to

confirm, Egc. Mode switching&Temperature setting.

Attention：Only switch mode when the unit is turn off

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 The setting temperature interface is as follows:
Heating setp: heating setting temperature
Cooling setp: cooling setting temperature
Hotwater setp: hot water setting temperature

Set Temp.diff and Stop temp. diff. of hot water

Temp.diff: The difference between the unit restart temperature and the set
temperature after standby.
Stop temp.diff: The difference between the unit's shutdown temperature
and the set temperature after reaching the setting temperature.

Set Temp.diff and Stop temp. diff. of heating and cooling

Temp.diff: The difference between the unit restart temperature and the set
temperature after standby.
Stop temp.diff: The difference between the unit's shutdown temperature
and the set temperature after reaching the setting temperature.

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 Set PID
Kp: The larger the value, the faster the heat pump adjustment speed (not
recommended to adjust this parameter).
Integral and Differential: (not recommended to adjust this parameter).

Pump work:
Normal - the water pump is always on during standby; Interval, the water
pump is on every 3 minutes during standby;
Demand - the water pump stops during standby.
Pump auto:
ENABLE - the water pump is automatically turned on according to the
temperature difference adjustment;
DISABLE - the water pump is automatically turned off according to the
temperature difference adjustment.

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 Fan mode:
Low speed - economic mode, the heat pump can automatically output
capacity as required according to the ambient temperature;
Nigt - night mode, the heat pump has low output capacity from 8 pm to 8 am,
and high output at other times; Daytime, day mode, the compressor outputs
according to the maximum capacity; Pressure, test mode, the heat pumpoutputs
according to the test capacity.
Enable heater:
ALL-both floor heating and hot water mode enable electric heating; This mode
electric heater must be installed on the main pipe.
Heating-only start electric heating in heating mode; This mode electric heater
must be installed in the expansion water tank.
Hot water-only enable electric heating in hot water mode; This mode electric
heater must be installed in the hot water tank.
Disable - disable electric heating.
Enable chassis/crack:
Enable - enable chassis electric heating/crankshaft electric heating;
Disable - disable chassis electric heating/crankshaft electric heating.

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 Heater control:
Comp.delay: The delay time to start the electric heating after the compressor
starts, the default is 50 minutes.
Ext.temp.setp: The maximum allowable ambient temperature for starting
electric heating, the default is -15 degrees.

Delta temp.set:
Variable frequency water pump speed adjustment target value of temperature
difference between inlet and outlet water: the default is 5 degrees;
The output of the variable frequency water pump increases when the
temperature difference between the inlet and outlet water is greater than 5
degrees, and the output of the variable frequency pump decreases when the
temperature difference between the inlet and outlet water is less than 5 degrees.

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 Auto start:
Disable - after the heat pump is powered off, the heat pump will not
automatically start;
Enable - the heat pump will automatically start after the heat pump is
powered off

Enable Switch:
Disable - turn off the function of automatically switching the cooling/heating
mode based on the ambient temperature;
Enable - turn on the automatic switching of the cooling/heating mode based
on the ambient temperature.
AmbTemp Switch setp: Switch the ambient temperature setting point of the
cooling/heating mode;
when the ambient temperature is lower than the set point-hysteresis, the unit
will automatically switch to heating or hot water + heating;
when the ambient temperature is higher than the set point +In case of
hysteresis, the unit will automatically switch to cooling or hot water+refrigeration;
when the ambient temperature is higher than the set point-hysteresis and
lower than the set point + hysteresis maintains the current mode
Amb Temp.diff: The difference between the ambient temperature switching
mode and the set temperature.

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3、TimeZone/CLOCK
Press to access menu，press↑↓botton to select TimeZone/CLOCK ,
then press to confirm，Press↑↓Botton to change the setting, and press
to confirm.

Timezone on off：
Enabl - Turn on the timer switch function, the unit can be set to switch on and
off time for one week after it is switched on;
Disabl - Turn off the timer switch function.
Timezone setpoint：
Enabl - Turn on the timer temperature setting function, the unit can set
different temperatures in four time periods of a day after it is turned on;
Disabl - Turn off the timer setting temperature function.

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Timezone on off
Timing setting interface, under ON is the power-on time, and under OFF is the
off-time.

Timezone setpoint Timing setting temperature interface;

Timezone1 is the start time of the first time period, Timezong2 is the cut-off
time of the first time period and the start time of the second time period, and
so on.
Cooling temp、Heating temp、Tank temp Set the temperature for cooling,
heating, and hot water for the corresponding time period

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4、Input/Output
Press to access menu，press↑↓botton to select I/O mask, then press to
confirm ， Press↑↓Botton to see the I/O ， E.gc Water temperature/
Pressure/Frequency and so on.

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5、APP function

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5.1 Device Homepage

Explanation
1) Click a device in the device list to enter this page.
2) The background color of the bubble indicates the current operating state
of the device:
a． Gray indicates that the device is in the shutdown state, at this time,
you can change the working mode, set the mode temperature, set the
timing, or you can press the key to switch on and off.
b． Multicolor indicates that the device is turned on, each working mode
corresponds to a different color, orange indicates heating mode, red
indicates hot water mode, and blue indicates cooling mode。
c． When the device is in the power-on state, you can set the mode
temperature, set the timer, press the key to switch on and off, but you
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 can not set the working mode (that is, the working mode can only be
set when the device is off)
3) The bubble shows the current temperature of the device.
4) Below the bubble is the set temperature of the device in the current
operating mode.
5) Set the temperature is about ➕, ➖ button，Each click adds or subtracts
the current setting value to the device.
6) Below the setting temperature is the Fault And Alert. When the device
starts to alarm, the specific Alert reason will be displayed next to the
yellow warning icon. In case of device Fault And Alert, the Fault And Alert
content will be displayed on the right side of this area. Click this area to
jump to the detailed Error Information.

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7) Immediately below the fault alarm area, display the current working
mode, heat pump, fan and compressor in sequence (corresponding blue
icon when it is on, but not displayed when it is off).
8) The slide bar below is used to set the temperature in the current mode.
Slide the slider left and right to set the allowable temperature in the
current working mode.
9) The bottom three buttons are in order from left to right: working mode,
device switching machine and device timing. When the current
background is color, the working mode button cannot be clicked.
a. Click Work Mode to see the mode selection menu, and you can set
the working mode of the device (black is the current setting mode
of the device). The diagram as below：

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b. Click "on/off" and set "on/off" command to the device.
c. Click the device Timer to see the Timer Settings menu. Click the
Clock Schedule to set the device Timer function. The diagram
below:

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Detailed information of the units

Note :
1) Click this Main Interface menu on the upper right corner to enter
this setting page.
2) Users with manufacturer rights can check all the functions ,
including:
User mask, defrost , other parm, factory settings, manual control ,
query parm, time edit, error info.

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3) User with user rights , only can check part of the functions: User mask,
query parm, TimeEdit , alarms.

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User setting parameter:

Parameter Name Initial Value

Unit mode Heating
Heating setp. 45℃
Cooling setp. 12℃
Hotwater setp. 50℃
Temp. diff. 5℃
Stop temp. diff. 0℃
Cool and heat mode Temp. diff. 5℃
Stop temp. diff. 2℃
Kp 5℃
Integral 200s
Differential 0s
Pump work Interval
Pump Auto Enable
Fan model Daytime
Enable heater Enable
Enable chassic/crack heater Enable
Heater control-Comp. delay 50min
Heater control-Ext.temp.setp. -15℃
Pump control Delta temp. set. 5℃
Auto start Enable

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Part 3. Maintenance and repairing
1、Maintenance Tips
The heat pump unit is a highly automated equipment. The unit status check
is carried out regularly during use. If the unit can be maintained and maintained
for a long time and effectively, the unit's operational reliability and service life will
be unexpectedly improved.

1、Users should pay attention to the use and maintenance of this unit: all
safety protection devices in the unit are set before leaving the factory,
do not adjust by yourself;

2、Always check whether the power supply and electrical system wiring of
the unit is firm, whether the electrical components are mal functioning,
and if necessary, repair and replace them in time;

3、Always check the water system's hydration, the water tank safety valve,
the liquid level controller and the exhaust device to work properly, so
as to avoid the air circulation into the system and reduce the water
circulation, thus affecting the unit's heating capacity and unit
operation reliability;

4、 The unit should be kept clean and dry and well ventilated. Regularly
clean (1-2 months) air-side heat exchangers to maintain good heat
transfer;

5、Always check the operation of each component of the unit, check the
oil pipe at the pipe joint and the gas valve, and ensure that the
refrigerant of the unit is not leaking;

6、Do not stack any debris around the unit to avoid blocking the air inlet
and outlet. The unit should be clean and dry and well ventilated.

7、If the downtime is long, the water in the unit piping should be
drained, and the power supply should be cut off and the protective
cover should be placed. When running again, check the system
thoroughly before starting up;

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8、If the unit fails and the user cannot solve the problem, please inform the
company's special maintenance department in order to send someone to
repair it in time;

9、The main unit condenser cleaning, the company recommends u sing a

50 ° C concentration of 15% hot oxalic acid to clean the condenser,
start the host with a circulating water pump for 20 minutes, and
finally rinse with tap water 3 times. (It is recommended to reserve
a three-way interface when installing the pipe and seal one
interface with a wire plug) in case of cleaning. Do not wash the
condenser with a corrosive cleaning solution. The water tank needs
to be removed after a period of use (usually two months,
depending on local water quality).

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2、Error input and protection alarm

AL001 Too many mem writings

AL002 Retain mem write error
AL003 Inlet probe error
AL004 Outlet probe error
AL005 Ambient probe error
AL006 Condenser coil temp
AL007 Water flow switch
AL008 Phase sequ.prot.alarm
AL009 Unit work hour warning
AL010 Pump work hour warning
AL011 Comp.work hour warning
AL012 Cond.fan work hourWarn
AL013 Low superheat - Vlv.A
AL014 Low superheat - Vlv.B
AL015 LOP - Vlv.A
AL016 LOP - Vlv.B
AL017 MOP - Vlv.A
AL018 MOP - Vlv.B
AL019 Motor error - Vlv.A
AL020 Motor error - Vlv.B
AL021 Low suct.temp. - Vlv.A
AL022 Low suct.temp. - Vlv.B
AL023 High condens.temp.EVD
AL024 Probe S1 error EVD
AL025 Probe S2 error EVD
AL026 Probe S3 error EVD
AL027 Probe S4 error EVD
AL028 Battery discharge EVD

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AL029 EEPROM alarm EVD
AL030 Incomplete closing EVD
AL031 Emergency closing EVD
AL032 FW not compatible EVD
AL033 Config. error EVD
AL034 EVD Driver offline
AL035 BLDC-alarm:High startup DeltaP
AL036 BLDC-alarm:Compressor shut off
AL037 BLDC-alarm:Out of Envelope
AL038 BLDC-alarm:Starting fail wait
AL039 BLDC-alarm:Starting fail exceeded
AL040 BLDC-alarm:Low delta pressure
AL041 BLDC-alarm:High discarge gas temp
AL042 Envelope-alarm:High compressor ratio
AL043 Envelope-alarm:High discharge press.
AL044 Envelope-alarm:High current
AL045 Envelope-alarm:High suction pressure
AL046 Envelope-alarm:Low compressor ratio
AL047 Envelope-alarm:Low pressure diff.
AL048 Envelope-alarm:Low discharge pressure
AL049 Envelope-alarm:Low suction pressure
AL050 Envelope-alarm:High discharge temp.
AL051 Power+ alarm:01-Overcurrent
AL052 Power+ alarm:02-Motor overload
AL053 Power+ alarm:03-DCbus overvoltage
AL054 Power+ alarm:04-DCbus undervoltage
AL055 Power+ alarm:05-Drive overtemp.
AL056 Power+ alarm:06-Drive undertemp.
AL057 Power+ alarm:07-Overcurrent HW
AL058 Power+ alarm:08-Motor overtemp.
AL059 Power+ alarm:09-IGBT module error
AL060 Power+ alarm:10-CPU error
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AL061 Power+ alarm:11-Parameter default
AL062 Power+ alarm:12-DCbus ripple
AL063 Power+ alarm:13-Data comm. Fault
AL064 Power+ alarm:14-Thermistor fault
AL065 Power+ alarm:15-Autotuning fault
AL066 Power+ alarm:16-Drive disabled
AL067 Power+ alarm:17-Motor phase fault
AL068 Power+ alarm:18-Internal fan fault
AL069 Power+ alarm:19-Speed fault
AL070 Power+ alarm:20-PFC module error
AL071 Power+ alarm:21-PFC overvoltage
AL072 Power+ alarm:22-PFC undervoltage
AL073 Power+ alarm:23-STO DetectionError
AL074 Power+ alarm:24-STO DetectionError
AL075 Power+ alarm:25-Ground fault
AL076 Power+ alarm:26-Internal error 1
AL077 Power+ alarm:27-Internal error 2
AL078 Power+ alarm:28-Drive overload
AL079 Power+ alarm:29-uC safety fault
AL080 Power+ alarm:98-Unexpected restart
AL081 Power+ alarm:99-Unexpected stop
AL082 Power+ safety alarm:01-Current meas.fault
AL083 Power+ safety alarm:02-Current unbalanced
AL084 Power+ safety alarm:03-Over current
AL085 Power+ safety alarm:04-STO alarm
AL086 Power+ safety alarm:05-STO hardware alarm
AL087 Power+ safety alarm:06-PowerSupply missing
AL088 Power+ safety alarm:07-HW fault cmd.buffer
AL089 Power+ safety alarm:08-HW fault heater c.
AL090 Power+ safety alarm:09-Data comm. Fault
AL091 Power+ safety alarm:10-Compr. stall detect
AL092 Power+ safety alarm:11-DCbus over current
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AL093 Power+ safety alarm:12-HWF DCbus current
AL094 Power+ safety alarm:13-DCbus voltage
AL095 Power+ safety alarm:14-HWF DCbus voltage
AL096 Power+ safety alarm:15-Input voltage
AL097 Power+ safety alarm:16-HWF input voltage
AL098 Power+ safety alarm:17-DCbus power alarm
AL099 Power+ safety alarm:18-HWF power mismatch
AL100 Power+ safety alarm:19-NTC over temp.
AL101 Power+ safety alarm:20-NTC under temp.
AL102 Power+ safety alarm:21-NTC fault
AL103 Power+ safety alarm:22-HWF sync fault
AL104 Power+ safety alarm:23-Invalid parameter
AL105 Power+ safety alarm:24-FW fault
AL106 Power+ safety alarm:25-HW fault
AL107 Power+ safety alarm:26-reseved
AL108 Power+ safety alarm:27-reseved
AL109 Power+ safety alarm:28-reseved
AL110 Power+ safety alarm:29-reseved
AL111 Power+ safety alarm:30-reseved
AL112 Power+ safety alarm:31-reseved
AL113 Power+ safety alarm:32-reseved
AL114 Power+ alarm:Power+ offline
AL115 EEV alarm:Low superheat
AL116 EEV alarm:LOP
AL117 EEV alarm:MOP
AL118 EEV alarm:High condens.temp.
AL119 EEV alarm:Low suction temp.
AL120 EEV alarm:Motor error
AL121 EEV alarm:Self Tuning
AL122 EEV alarm:Emergency closing
AL123 EEV alarm:Temperature delta
AL124 EEV alarm:Pressure delta
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AL125 EEV alarm:Param.range error
AL126 EEV alarm:ServicePosit% err
AL127 EEV alarm:ValveID pin error
AL128 Low press alarm
AL129 High press alarm
AL130 Disc.temp.probe error
AL131 Suct.temp.probe error
AL132 Disc.press.probe error
AL133 Suct.press.probe error
AL134 Tank temp.probe error
AL135 EVI SuctT.probe error
AL136 EVI SuctP.probe error
AL137 Flow switch alarm
AL138 High temp. alarm
AL139 Low temp. alarm
AL140 Temp.delta alarm
AL141 EVI alarm:Param.range error
AL142 EVI alarm:Low superheat
AL143 EVI alarm:LOP
AL144 EVI alarm:MOP
AL145 EVI alarm:High condens.temp.
AL146 EVI alarm:Low suction temp.
AL147 EVI alarm:Motor error
AL148 EVI alarm:Self Tuning
AL149 EVI alarm:Emergency closing
AL150 EVI alarm:ServicePosit% err
AL151 EVI alarm:ValveID pin error
AL152 Supply power error
AL153 Fan1 fault
AL154 Fan2 fault
AL155 Fans Offline
AL165 Slave1 Offline
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 AL166 Master Offline
AL167 Slave2 Offline
AL168 Slave3 Offline
AL169 Slave4 Offline
AL170 Slave5 Offline
AL171 Slave6 Offline
AL172 Slave7 Offline
AL173 Slave8 Offline
AL174 Slave9 Offline

3、 Other problem and repairing

No Error Possible reason Method

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 1. Cut off the power
1. Power supply cable is loose
Heat pump supply to check and
1 2. The fuse of power supply is
doesn’t run repair.
fused.
2. Change the fuse.
1. Check leakage and
1. Refrigerant is not enough repair and refill gas
Heating 2. Water system insulating is not 2. Improve the insulation
2 capacity is too good 3. Clean air heat
small 3. Air heat exchanger is dirty exchanger
4. Water heat exchanger scaled 4. Clean water heat
exchanger
1. Power supply has error 1. Check reason and solve
Compressor
3 2. Cable connecting is loose 2. Check loose and repair
doesn’t run
3. Compressor is overheat 3. Check reason and repair
1. Expansion valve damaged
1. Change expansion valve
lead to liquid entering
2. Change compressor
Compressor compressor
4 3. Compensate oil for
noise is loud 2. The internal parts of
compressor
compressor damaged
3. Compressor lack of oil
1. Fan blade fixing screw is loose
1. Tight the screw
Fan motor 2. Fan motor damaged
5 2. Change fan motor
doesn’t run 3. Fan motor capacitance
3. Change the capacitance
damaged

Compressor 1. Check leakage and

1. There is not refrigerant at all
6 run, but not repair
2. Compressor damaged
heat 2. Change compressor

Warranty card

36
Product model： Bar code：
Buyer Address
Invoice
Date
No.
Repair
Repair record Repairer
date

Items of warranty:
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1. Warranty terms: ; Within
warranty, any problem because of quality, please contact us for support.
2. When repair needed, please show the warranty card and invoice of
order or other proof.
3. We don’t afford the problem that is caused by re-fitment or adding
other function by user.
4. Warranty card and invoice or other purchasing proof will be invalid if
alerted.
5. Please keep the warranty card and invoice or other purchasing proofs
well, we will need these for service purpose.
6. We will not provide free warranty for below conditions:
(1) without proof;
(2) errors caused by re-fitment or not correct operating;
(3) damage caused by not professional people operating;
(4) faulty by moving or falling;
(5) faulty caused by natural disaster;
(6) After the power failure, the water in the pipeline of the unit was not
discharged, which caused the unit to freeze.

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 CERTIFICATE

Product Model:

Bar code:

Checking result:

Checker: