CASEWORK FINAL COACHING

Artem Reynald S. Makipagay, RN, RSW

1. A group of families experience unemployment, poor health,
malnutrition of children, mental retardation, mental
difficulties, school dropouts, are being helped by the social
worker to assess the totality of their problem, breaking it
down into manageable units and helping the families think
and decide where they want to begin. What technique is
being used by the social worker?
a. Partialization
b. Calculation
c. Problem Analysis
d. Situation Analysis
1. A group of families experience unemployment, poor health,
malnutrition of children, mental retardation, mental
difficulties, school dropouts, are being helped by the social
worker to assess the totality of their problem, breaking it
down into manageable units and helping the families
think and decide where they want to begin. What
technique is being used by the social worker?
a. Partialization
b. Calculation
c. Problem Analysis
d. Situation Analysis
PARTIALIZATION VS. PRIORITIZATION

PARTIALIZATION PRIORITIZATION

separating so many Problem taking precedence

problems identified by the over other problems
client which are to be because of its importance
addressed first and therefore which the problem need to
will be the focus of helping be addressed first,
relationship consideration of the
problems in order of
importance
2. What are the possible traits you can trace using a
genogram?
I. Physical characteristics
II. Genetic factors
III. Family values
IV. Cultural background

a. I, II, III
b. II, III, IV
c. I, III, IV
d. I, II, III, IV
2. What are the possible traits you can trace using a
genogram?
I. Physical characteristics
II. Genetic factors
III. Family values
IV. Cultural background

a. I, II, III
b. II, III, IV
c. I, III, IV
d. I, II, III, IV
GENOGRAM VS. ECOMAP
GENOGRAM ECOMAP
• Presents historical and contemporary • A map shows major systems that part
data on client’s interpersonal of the family life and nature of family
environment (family, births, deaths, relationship with various system
separation, mental illness, family • Personal and family relationship
occupation) (people, group, organization and identify
• Similar to a family tree using lines and resources in the community)
symbols
• Composition of one’s family displays Connections (Lines)
data on relationship among individuals - Solid / Thin Line - strong connections
- Dotted Line - tenuous connections
- Jagged Marks - stressful or conflicted
relationship
3. Anna, a social worker newbie collects only those
data/ information that has relevance to the
situation at hand and is essential to the
formulation of valid working judgments. What
principle does Anna uses?
a. Principle of data gathering
b. Principle of harmony
c. Principle of parsimony
d. Principle of company
3. Anna, a social worker newbie collects only
those data/ information that has relevance to
the situation at hand and is essential to the
formulation of valid working judgments. What
principle does Anna uses?
a. Principle of data gathering
b. Principle of harmony
c. Principle of parsimony
d. Principle of company
PRINCIPLE OF PARSIMONY
● Gathering important information that are useful for
the client’s case
● Social Worker only used data/information that has
relevance to the situation at hand and is essential to
the formulation of valid working judgments.
 Criteria in Deciding What Data or Information
to Record

I .Reliability-refers to the consistency of the data

2.Validity-concerns the effectiveness of the measure/s used in getting the data
3. Sensitivity –answers the question:Will a measure reflect changes that occur?
4. Utility-concerns the usefulness of the data for meeting goals and objectives
5. Feasibility- factors in cost (time, effort, expense) balanced against information
provided
6. Relevance- answers “Is the information relevant to desired outcomes? Do the
clients and significant other consider the data relevant?
7. Norms-information about the typical (or average) performance of a
group of individuals
4. In writing the Assessment Statement, on which
components does the social worker answer the
question: To what extent is this a life-or-death
matter for the person’s concerned?
a. Opening Causal Statement
b. Change Potential Statement
c. Social Functioning Statement
d. Judgement about the seriousness and urgency
of the problem
4. In writing the Assessment Statement, on which
components does the social worker answer the
question: To what extent is this a life-or-death
matter for the person’s concerned?
a. Opening Causal Statement
b. Change Potential Statement
c. Social Functioning Statement
d. Judgement about the seriousness and
urgency of the problem
Writing an Assessment Statement
C O M P O N E N T S OF A N
A S S E S S M E N T STATEMENT
(Mcmahon Maria,1990)
1.Opening causal statement.
2.“Change potential” statement.
3.Judgment about the seriousness
or urgency of the problem.
Components of an Assessment Statement
Components of an Assessment Guidepost: Focus Questions
Assessment Statement

1. Opening causal client’s unmet needs and Who has the problem, why the
statement. violated rights problem exists at this time

2. Change potential client’s capacity for change What is the change potential? – problem, person,
environment

statement (strengths, resiliencies,

What is the most concern or needs to be addressed
motivation for immediately
change, resources)
How does the family perceive these needs and conditions?

How they are effected by the problem and how do the family
plan to address the risks and vulnerability?

What are the client strengths and motivations? What are the
external resources, and how could they contribute or hinder
the client from overcoming the problem?
Components of an Assessment Statement
Components of an Assessment Guidepost: Focus Questions
Assessment Statement

3. Judgment about the blocks to the protection, How serious or urgent is the
seriousness or urgency of promotion, and fulfillment problem? (safety threats, risk
of rights classification, vulnerabilities)
the problem.
What is the most urgent among the risks and
vulnerabilities/problems identified?

What is the implication if not addressed/attended?

5. He is the superintendent of Associated
Charities of Manila then, employed social
workers to work with children and youth –
functioned as case workers.
a. Dr. Jose Vergara
b. Josefa Jara Martinez
c. Asuncion Perez
d. Mary Richmond
5. He is the superintendent of Associated
Charities of Manila then, employed social
workers to work with children and youth –
functioned as case workers.
a. Dr. Jose Vergara
b. Josefa Jara Martinez
c. Asuncion Perez
d. Mary Richmond
Associated Charities of Manila Inc. (1917) - founded by
civic spirited Americans and Filipinos in the concept of
community chest, mother of SW profession in the
Philippines, 1st to use casework as method of SW.

The first use full-time social workers, and the first to hire a
trained social worker as its executive secretary Josefa
Jara Martinez. Later, Asuncion Perez, took over her
History of Casework (Philippines)
1917
• First professional method of social
work intervention practiced in the
Philippines introduced by the
Associated Charities of Manila
• Associated Charities of Manila was
a family welfare agency, that
employed―h o me visitors.
History of Casework
1920
Psychiatric social work
was introduced in
Welfareville, then the seat
of government child-
rearing institutions
History of Casework
1941
• Dr. Jose Vergara, then Superintendent of
Associated Charities of Manila (ACM) appreciated
the value of psychiatric social work in the USA,
thus, he employed social workers to work with
children and youth
• First social workers employed functioned as
caseworkers for children and youth
• Later on ACM was absorbed by the Bureau of
Public Welfare to carry out its public assistance
program
 History of Casework
1951
• The Social Welfare Administration
had expanded and social workers
were assigned in every province and
major city
• It was oftentimes engaged in
disasters and emergency relief
which left little time for actual
casework process
History of Casework
1954
• The Department of Health issued a
circular requiring national, provincial, city,
and emergency hospitals to employ
social workers
• The Medical Social Service Unit was
installed in the Bureau of Hospitals- this
development promoted the practice of
casework in the medical and psychiatric
settings in public and private hospitals
and clinic
History of Casework
1980
• Like the American counterparts, local practitioners
recognized that material assistance did not
automatically solve individual problems
• This period gave rise to problems that bear on
the emotional and psychological functioning of
individuals as a result of modernization – addition,
marital conflict, broken homes, growing number of
mentally ill patients, and many other signs of
psychological dysfunctioning
• Thus, casework practice was renewed in earnest,
enriched and strengthened
6. Individualization as one of the principles of social work
refers to _____________.
a. A client made to understand that s/he is expected to
participate in the entire process
b. The principle which empowers the client to determine their
needs and how they should meet
c. Recognizing and understanding the client’s own unique
characteristics and using different principles and methods
for each client
d. Respecting the clients as they are under any
circumstances and understands the meaning and causes
of the client’s behavior
6. Inidividualization as one of the principles of social work refers to
_____________.
a. A client made to understand that s/he is expected to participate in the entire
process - PRINCIPLE OF PARTICIPATION

b. The principle which empowers the client to determine their needs and how
they should meet – SELF-DETERMINATION

c. Recognizing and understanding the client’s own unique characteristics

and using different principles and methods for each client

d. Respecting the clients as they are under any circumstances and understands
the meaning and causes of the client’s behavior - ACCEPTANCE
7 SW Principles
1. Purposeful expression of feelings
- Client express feelings freely
- Worker listens carefully
- Neither discourage nor condemns expression of feelings
- SW actively stimulates and encourages expression feelings.

2. Controlled Emotional Involvement

- Sensitive to the client feelings
- Effort to understand their meaning
- Purposeful, appropriate use of the worker’s emotions in response to
client feelings.
- Controlled and objective emotional involvement in the client problem
7 SW Principles
3. Acceptance
- 1st generic principle of SW
- Recognition of client’s innate dignity, worth, equality, basic rights and
needs.
- Not mean approval of client’s behavior, attitude and standards
- Includes thought and feeling element and is expressed primarily in
the manner of service

4. Individualization
- Recognition and understanding of each client’s unique qualities
- Right of human beings to be individuals
- Treated as human being with personal deficiencies
7 SW Principles
5. Self-determination
- Right to make their own decision and choices
- The client has the right and a need within certain limitation to have
freedom in making their own decisions/choices

6. Non-judgmental attitude
- Based on the conviction the helping process precludes:
● Assigning guilt or innocence
● Degree of client’s responsibility for causation of the problem or
needs
7 SW Principles
7. Confidentiality
- Protection of secret / private information disclosed
- Basic right of the client
- Ethical obligation of worker
- Client information are often shared with professional
persons within the agency and in other agencies
- Written permission is required to divulge information
7. Problems and assessment can be defined
or expressed through identification of
a. Unmet needs
b. Blocks to need fulfillment
c. Client's capacity
d. All of the above
7. Problems and assessment can be defined
or expressed through identification of
a. Unmet needs
b. Blocks to need fulfillment
c. Client's capacity
d. All of the above
 3 Steps in defining a problem

● Recognize the client’s unmet needs

(What the client lacks that is causing the problem)
● Identify the ‘blocks to need fulfillment’
(What prevents the client’s need from being fulfilled)
● Determine client’s capacity to change
(Client’s strengths, limitations, motivation for change, and
resistance to change)
34 34
8. The following are true about the interventive role of social
workers as enabler except for:
a. Social worker helps individual to develop their capacities
to deal with their own problems
b. Social worker helps individual to articulate their needs
c. An active, directive role in which social worker advocates
for a client
d. To help the individual clarify and identify their problems
8. The following are true about the interventive role of social
workers as enabler except for:
a. Social worker helps individual to develop their capacities
to deal with their own problems
b. Social worker helps individual to articulate their needs
c. An active, directive role in which social worker
advocates for a client
d. To help the individual clarify and identify their problems
INTERVENTIVE ROLES
DIRECT
1. Resource provider - direct provision of materials aid and concrete resources

2. Social Broker - worker links or connects the client to needed resources

3. Mediator - intermediary or conciliator between two persons or sides

4. Advocate - worker takes a partisan interest in the client and his cause, to influence. Argue,
debate, bargain, negotiate and manipulate the environment on behalf of the client

5. Enabler - help clients find coping strengths and resources within themselves to solve the problem

6. Counselor / Therapist - restoration, maintenance or enhancement of the clients capacity to adapt

or adjust to his current reality
INTERVENTIVE ROLES
BEYOND DIRECT PRACTICE
1. Mobilizer of community elite
- Informing and interpreting certain sectors of the community welfare programs and
services as well as needs problems within the objective of enlisting their support and
involvement in them

2. Documenter / Social Critique

- Documents the need for more adequate social welfare policies based on knowledge
about inadequacies / deficiencies in enlisting policies and programs

3. Policy / Program Advocate

- Involved in effort to change policies and programs on behalf of the particular sectors
of population
 9. Directing the client to another worker or
agency because the service that the clients needs
are beyond the agency or worker’s competence.
The client needs additional services which the
present agency cannot provide.
a. Referral

b. Transfer
c. Intake

d. Termination
 9. Directing the client to another worker or
agency because the service that the clients needs
are beyond the agency or worker’s competence.
The client needs additional services which the
present agency cannot provide
a. Referral

b. Transfer
c. Intake

d. Termination
REFERRAL VS. TRANSFER

REFERRAL TRANSFER

directing the client to another process by which client is referred

worker or agency because the by his social worker to another
service that the clients needs are worker, usually in the same
beyond the agency or worker’s agency, as the former will no longer
competence. The client needs be able to continue working with the
additional services which the client, or because she thinks another
present agency cannot provide worker is in a better position to work
with her client’s problem
10. Which is a central task of the first phase of the
helping process?
a. Collection, analysis and recording of data
b. Rendering of all specific and interrelated services
c. Discussing timelines for the work to achieved

d. Reviewing progress
10. Which is a central task of the first phase of the
helping process?
a. Collection, analysis and recording of data
b. Rendering of all specific and interrelated services
c. Discussing timelines for the work to achieved

d. Reviewing progress
 The STEPS in the Social Work
Helping Process
Assessment

Planning

Intervention

Evaluation

Termination
SW Helping Process
ASSESSMENT
- Process and a product of understanding which action is based
- Provide understanding necessary for appropriate planning

DATA GATHERING
1. Primary Source - Client
2. Secondary Source - Significant Others
3. Existing Data - records, reports, studies, evaluation
4. Worker’s own observation
SW Helping Process
ASSESSMENT

INTAKE - potential client attain the client status

● Client part - involves presentation of self, the problem
or a need experiencing by the client
● SW part - involves assessment of the client and the
problem and whether or not the agency is in position
to help.
SW Helping Process
ASSESSMENT

ASSESSMENT STATEMENT - Professional judgment

1. Opening Causal Statement
2. Change Potential Statement
3. Judgment about the seriousness or urgency of the
problem
SW Helping Process
PLANNING
- Link between the assessment and intervention
- Translate the content of assessment into goal statement
- End goal of planning is PLANNED CHANGE
- SMART planning
- HELPING CONTRACT - agreement between the worker
and the client
SW Helping Process
IMPLEMENTATION / INTERVENTION
- Rendering of all specific and interrelated services
- This requires interventive roles of SW:

1. Resource Provider 6. Counselor / Therapist

2. Social Broker 7. Mobilizer of Community Elite
3. Mediator 8. Documenter / Social Critique
4. Advocate 9. Policy/Program Advocate
5. Enabler
SW Helping Process
EVALUATION
- Collection of data about the outcomes of a program
a. Ongoing - continual process, keeps on gathering data
b. Summative - concerned with the outcome or effectiveness
c. Formative - concerned with looking at the process of the work
d. Terminal - termination

- Effectiveness - refers to the questions on whether or not the

services and intervention plans are accomplishing their intended
goals
- Efficiency - cost of service and intervention plan in terms of money,
time and other resources
SW Helping Process
TERMINATION
- End of the relationship
a. Transfer - referred by his social worker to another worker, usually in the
same agency
b. Referral - directing the client to another worker or agency

- Reasons for termination:

1. Goal has been reached
2. Little movement toward attainment of goal
3. Already provided sufficient help
4. Agency does not have resources
5. Difficult for the client to continue with the helping relationship
6. Worker leaves the agency
SW Helping Process
TERMINATION
Disengagement
Denial
Anger (Emotional Reactions)
Bargaining
Depression
Acceptance
11. At the core of one’s effective use is self-awareness, that
is, the worker’s purposeful integration of the personal self
with the professional self. What is a stumbling block that
hinders the development of self-awareness?
A. Development of self-knowledge, i.e., accomplishments,
aspirations and dreams
B. Acceptance of own limitations and weaknesses as well as
failures in life
C. Avoidance or hiding own feelings and thoughts during the
helping relationship
D. Inventory of self that includes own assets, capacities and
strengths
11. At the core of one’s effective use is self-awareness, that
is, the worker’s purposeful integration of the personal self
with the professional self. What is a stumbling block that
hinders the development of self-awareness?
A. Development of self-knowledge, i.e., accomplishments,
aspirations and dreams
B. Acceptance of own limitations and weaknesses as well as
failures in life
C. Avoidance or hiding own feelings and thoughts during
the helping relationship
D. Inventory of self that includes own assets, capacities and
strengths
 Other Important Elements in the
Helping Process
Worker’s Values System
— The conscious use of one’s self; the course of helping
requires judgment and maturity.
— Many of these values, particularly the worker’s
personal, religious and cultural values have usually been
so internalized that the worker is often not conscious
that she is judging other people’s behavior along these
values.
— Self-awareness may be called for in situations where
worker’s values clash with the client’s values.
— Self-awareness is also called for when there is a
difference between the problems and priorities as the
worker sees them and as her client sees them.
 Other Important Elements inthe
Helping Process
Authority
• There are two sources of a worker’s
authority:
• SWr position and corresponding functions in
the agency
• Possession of knowledge and experience,
which is why she is presumed to be capable
of helping others.
• The important thing about authority and
power that goes with it is how it is used.
Authority, in itself, is neither good nor bad.
12. Maintaining professional boundaries is the
responsibility of _________________.
a. The client

b. The social worker

c. The client and the social worker

d. The agency supervisor

12. Maintaining professional boundaries is the
responsibility of _________________.
a. The client

b. The social worker

c. The client and the social worker

d. The agency supervisor

13. To help individuals experiencing an acute, psychological
crisis the following are the key element in using the Crisis
Intervention Model except for a:
a. Quick access to the client and rapid response by the
helper
b. Infrequent contact during the crisis
c. Focused attention on the precipitating events and its
subjective meaning to client
d. Emphasis on helping the client make decisions and take
actions
13. To help individuals experiencing an acute, psychological
crisis the following are the key element in using the Crisis
Intervention Model except for a:
a. Quick access to the client and rapid response by the
helper
b. Infrequent contact during the crisis
c. Focused attention on the precipitating events and its
subjective meaning to client
d. Emphasis on helping the client make decisions and take
actions
Approaches or Model in Casework

1. Direct Provision Model 6. Psycho-social approach

2. Intercession Mediation Model 7. Functional Approach

3. Crisis Intervention Model 8. Behavioral Modification Approach

4. Problem Solving Model 9. Family Intervention Approach

5. Task Centered Model

Crisis Intervention Model
• Actively influencing the pyscho-social functioning if
individuals and groups during acute disequilibrium

• CRISIS - upset in a steady state or disequilibrium

• Crisis-oriented, time-limited (2-6 weeks duration)

• Should be available within 24-72 hours after application

or referral of assistance
Crisis Intervention Model
ELEMENTS OF CRISIS
1. Hazardous events/precipitating stress
a. Hazardous - accident, death, disasters
b. Developmental/Maturational - puberty, menopause,
c. Transitional - separation, relocation

2. Vulnerable or upset state

- Subjective reaction - anxiety, depression, mourning, shame, guilt

3. Precipitating factor or event

- Viewed as the presenting problem
- Immediate focus of engagement
Crisis Intervention Model
ELEMENTS OF CRISIS

4. State of active Crisis

- Subjective condition once tension stopped, this is the time to decide
whether the crisis intervention is needed

5. State of reintegration or reorganization

- Adaptively or maladaptively cope
- Adjustment period
Crisis Intervention Model
TREATMENT

1. Material Arrangement Tasks - provision of concrete

assistance/ services

2. Psychosocial Tasks - dealing with client feelings,

doubts and anxieties
Crisis Intervention Model
TECHNIQUES
1. Sustaining - reassurance/ encouragement to lower anxiety, provide
emotional support

2. Direct Influence - giving advice, advocating particular course of action,

warning the clients of the consequences of maladaptive solution

3. Direct Intervention - extreme situations (attempt to suicide)

4. Reflective discussion techniques - recent past and current situations

14. This pertains to what created and
tends to perpetuate the immediate
problem
a. Presenting problem

b. Underlying problem

c. Working problem

d. Target problem
14. This pertains to what created and
tends to perpetuate the immediate
problem
a. Presenting problem

b. Underlying problem

c. Working problem

d. Target problem
 The Problem in 3 Frames of Reference
• Immediate Problem
The problem about which the client is most concerned about.
This causes the current difficulty and in term, the clients perceives
the need for help (usually the presenting problem, but not all the time)

• Underlying Problem
The overall situation created and tends to perpetuate the immediate
problem.

• Working problem
These are contributory factors that stand in the way of both remedy
and prevention and must be dealt with if change is to take place.

Presenting Problem - It is a problem that is a threat to the client’s or others’

welfare, and usually stated or presented as it is being perceived or
experienced by the client.
15. It is a concrete statement of facts and circumstances of
the client prepared by the worker to crystallize her / his
assessment of the client situation based on the data gathered
and makes explicit the objectives he / she will pursue to
implement these objectives
a. Report
b. Assessment
c. Social Case Study Report
d. Intake
15. It is a concrete statement of facts and circumstances
of the client prepared by the worker to crystallize her / his
assessment of the client situation based on the data gathered
and makes explicit the objectives he / she will pursue to
implement these objectives
a. Report
b. Assessment
c. Social Case Study Report
d. Intake
Case Study
● in depth analysis of subject or entity
● Product of gathering a substantial amount of information concerning
person-problem-situation
● Goal is to describe as accurately possible the fullest, most complete
description of the case

Case Management
- Way of delivering services where SW assume responsibility
- Service delivery system that organize, coordinates and sustains a
network of referral of formal and informal supports and activities
16. This is a type of assessment focuses on how socio-
culturally constructed notions of feminine and masculine
attributes, roles and power relations inform the ways in which
individuals, families, communities and institutions, including
duty bearers, understand and respond to violence against
women.
a. Gender Responsive Assessment
b. Gender Responsive Case Management
c. Gender-Based Assessment
d. Gender Assessment
16. This is a type of assessment focuses on how socio-
culturally constructed notions of feminine and masculine
attributes, roles and power relations inform the ways in which
individuals, families, communities and institutions, including
duty bearers, understand and respond to violence against
women.
a. Gender Responsive Assessment
b. Gender Responsive Case Management
c. Gender-Based Assessment
d. Gender Assessment
Gender Responsive Case Management
- Process of coordinating and providing services to women
and girl survivors that starts from the recognition of
gender biases against women and girls in the home,
community and society
- Women’s right is human rights
Gender Responsive Case Management
Principle:
1. Respect for the inherent worth and dignity and rights of the women and girls

2. Equality of men and women

3. Confidentiality

4. Reflexibility - self-awareness - personal beliefs will not affect the case work process

5. Acceptance

6. Teamwork - interdisciplinary (SW, lawyers, police, medical officers)

7. Empowerment - non-hierarchical relationship, case manager does not look at herself

as someone better and of higher status than survivor
17. What is the MAIN activity of counseling as a key
component of casework and the chief
mode of engaging the client in a helping
relationship?
A. Teach client entrepreneurial skills
B. Provide socio-economic assistance
C. Mediate relationship and communication
difficulties
D. Refer and link client to available resources in the
community
17. What is the MAIN activity of counseling as a key
component of casework and the chief
mode of engaging the client in a helping
relationship?
A. Teach client entrepreneurial skills
B. Provide socio-economic assistance
C. Mediate relationship and communication
difficulties
D. Refer and link client to available resources in the
community
18. The intake phase occurs
a. Upon admission

b. During the face-to-face meeting

between worker and client
c. Upon referral to agency

d. With first telephone contact

18. The intake phase occurs
a. Upon admission

b. During the face-to-face meeting

between worker and client
c. Upon referral to agency

d. With first telephone contact

19. It is a technology for alleviating
specific target problems perceived by
clients.
a. Problem solving approach

b. Psychological approach

c. Functional Approach

d. Task centered Approach

19. It is a technology for alleviating
specific target problems perceived by
clients.
a. Problem solving approach

b. Psychological approach

c. Functional Approach

d. Task centered Approach

Approaches or Model in Casework

1. Direct Provision Model 6. Psycho-social approach

2. Intercession Mediation Model 7. Functional Approach

3. Crisis Intervention Model 8. Behavioral Modification Approach

4. Problem Solving Model 9. Family Intervention Approach

5. Task Centered Model

Task Centered Approach
● Alleviating specific target problems perceived by the client
● Brief and time limited
● Interventions focus on alleviating specific problems
● Work is organized around tasks.

Features:
1. Assessment
2. Case Planning
3. Implementation
4. Tasks
Task Centered Approach
With Groups
1. Preliminary Interview
2. Group Composition
3. Group Formation
4. Group process for the task accomplishments

Example: client who lacks motivation and interest in

continuing his studies
20. When can a caseworker be a generalist? When the
caseworker_______.
I. Works with the different types of clients
II. Uses different methods of social work
III. Uses an array of helping approaches and interventions
IV. Has the competence to work in different types of setting and with
different client system

a. I, II, III, IV
b. II, III
c. I, II
d. III, IV
20. When can a caseworker be a generalist? When the
caseworker_______.
I. Works with the different types of clients
II. Uses different methods of social work
III. Uses an array of helping approaches and interventions
IV. Has the competence to work in different types of setting and with
different client system

a. I, II, III, IV
b. II, III
c. I, II
d. III, IV
21. It is a progressive transaction between the
professional helper and the client consisting of a
series of problem-solving operations traditionally
described as study, diagnosis and treatment.
a. Social Work helping process

b. Casework
c. Problem-solving

d. Scientific helping process

21. It is a progressive transaction between the
professional helper and the client consisting of a
series of problem-solving operations traditionally
described as study, diagnosis and treatment.
a. Social Work helping process

b. Casework
c. Problem-solving

d. Scientific helping process

Problem Solving Process VS. SW Helping Process

S W Problem Solving Process S W Helping Process

• A cognitive process • Not just a cognitive process for it
• A rational procedure involves relationship between
• Follows sequential step two parties, the worker and the
client system.

• Professional values and

ethical principles guide this
relationship
22. These are the components of social work
practice according to Helen Harris Perlman
a. People, place, power, problem
b. Pragmatism, plagiarism, pluralism
c. Person, problem, place, process
d. charity, resources, process
22. These are the components of social work
practice according to Helen Harris Perlman
a. People, place, power, problem
b. Pragmatism, plagiarism, pluralism
c. Person, problem, place, process
d. charity, resources, process
Components of Social Work Practice
Person - client

Problem – need

Place - agency

Process - helping relationship, problem solving

process
23. Jennifer, is a social worker in an agency handling educational assistance program of
an agency for the abandoned youth who were not placed in a permanent family through
legal adoption. She cannot forget her experiences of verbal abuse from her mother and
father because among the five siblings she is the only one who did not receive an honor in
the school during elementary and highschool. Her parents are so proud telling about the
performance of her four siblings to everyone when topics of conversation is schooling ,
which is very opposite of what her parents w0uld always tell in their irritable sound of
voice that “it is just a waste of time talking about your studies because anyway you will not
go anywhere”. So , when one of her clients asked her help about his assignment, Jennifer
told him “ Do not ask… just do the research and ask your houseparent, I am not as bright
as you…What is Jennifer unconsciously manifesting in her behavior?
a. Transference
b. Countertransference
c. Projection
d. All of the above
23. Jennifer, is a social worker in an agency handling educational assistance program of
an agency for the abandoned youth who were not placed in a permanent family through
legal adoption. She cannot forget her experiences of verbal abuse from her mother and
father because among the five siblings she is the only one who did not receive an honor in
the school during elementary and highschool. Her parents are so proud telling about the
performance of her four siblings to everyone when topics of conversation is schooling ,
which is very opposite of what her parents w0uld always tell in their irritable sound of
voice that “it is just a waste of time talking about your studies because anyway you will not
go anywhere”. So , when one of her clients asked her help about his assignment, Jennifer
told him “ Do not ask… just do the research and ask your houseparent, I am not as bright
as you…What is Jennifer unconsciously manifesting in her behavior?
a. Transference
b. Countertransference
c. Projection
d. All of the above
Transference VS. Countertransference
Transference Countertransference
Unconscious and not reality based
client unconsciously transfer to the SW worker’s unconsciously response to
attributes or characteristics of some clients unconscious transference
important or powerful in his early life.

EXAMPLE:
● inappropriately disclosing information
● offering advice
● not having boundaries
● developing romantic feelings
● being overly critical of you
● being overly supportive of you
● allowing personal feelings or experiences to get in the way of your helping process
24. What was the FIRST book on casework published by
Mary Richmond that helped project the image of social
work and set forth a systematic approach to working with
individuals and families?
A. “The Good Neighbor in the Modern City”
B. “Friendly Visiting Among the Poor: A Handbook for
Charity Workers”
C. “Social Diagnosis”
D. “War and Family Solidarity”
24. What was the FIRST book on casework published by
Mary Richmond that helped project the image of social
work and set forth a systematic approach to working with
individuals and families?
A. “The Good Neighbor in the Modern City”
B. “Friendly Visiting Among the Poor: A Handbook for
Charity Workers”
C. “Social Diagnosis”
D. “War and Family Solidarity”
25. A 30 year-old battered woman approached your agency to seek help.
According to her, ―she ran away from her home and has nowhere to go,
has not yet eaten for the entire day, and is worried about her 2 children
who is still with her abusive partner. In the case presented above, which
statement of the potential client depicts her presenting problem?
a. she ran away from home and has nowhere to go
b. she has not yet eaten for a day
c. she is a battered woman
d. she is worried for her children who is still with her partner
25. A 30 year-old battered woman approached your agency to seek help.
According to her, ―she ran away from her home and has nowhere to go,
has not yet eaten for the entire day, and is worried about her 2 children
who is still with her abusive partner. In the case presented above, which
statement of the potential client depicts her presenting problem?
a. she ran away from home and has nowhere to go
b. she has not yet eaten for a day - immediate problem
c. she is a battered woman - underlying problem
d. she is worried for her children who is still with her partner - working
problem
26. The initial contact between the client and the
worker may come about in different ways, most of
the time the client initiates the contact. Those client
who initiates to secure help are known as:
a. Voluntary clients
b. Involuntary clients
c. Helpless clients
d. Initiating clients
26. The initial contact between the client and the
worker may come about in different ways, most of
the time the client initiates the contact. Those
client who initiates to secure help are known as:
a. Voluntary clients
b. Involuntary clients
c. Helpless clients
d. Initiating clients
Type of Clients
● Voluntary clients - those who ask help for themselves
● Involuntary clients - those who ask for help for another
person on system.
● Those who do not ask help but are in some way blocking
or threatening the social functioning of another person.
● Those who seek or use help as means in reaching their
own goals or ends.
● Those who seek help but for inappropriate goals
27. The conscious and intentional revelation of
information about one’s self through both verbal and
non verbal behaviors. It is used within a
therapeutic perspective, it encourages clients to
reciprocate with trust and openness.
a. Therapeutic disclosure
b. Self-disclosure
c. Therapeutic sharing of feelings
d. Intentional sharing of feelings
27. The conscious and intentional revelation of
information about one’s self through both verbal
and non verbal behaviors. It is used within a
therapeutic perspective, it encourages clients to
reciprocate with trust and openness.
a. Therapeutic disclosure
b. Self-disclosure
c. Therapeutic sharing of feelings
d. Intentional sharing of feelings
Self-Disclosure
● The conscious and intentional revelation of information about
one’s self through both verbal and non verbal behaviors. It is used
within a therapeutic perspective, it encourages clients to reciprocate
with trust and openness.

Types of Self - Disclosure

1. Self-involving statement - express the worker’s personal reaction
to the client during the course of a session

2. Personal self-disclosing message - center on worker’s struggles

or problems similar to client
28. GRCM promotes human rights
because
a. Women’s rights are human rights.

b. GRCM is for all.

c. It hopes to stop violence.

d. GRCM is universal.
28. GRCM promotes human rights
because
a. Women’s rights are human rights.

b. GRCM is for all.

c. It hopes to stop violence.

d. GRCM is universal.
29. What is medium that acts to sustain
the problem-solving process in
casework?
a. Interaction
b. Communication
c. Relationship
d. Intervention
29. What is medium that acts to sustain
the problem-solving process in
casework?
a. Interaction
b. Communication
c. Relationship
d. Intervention
 30. Which of the following statements are usually true concerning the issue of
confidentiality?
I. Information could be disclosed during clinical crisis or life-threatening situations
II. Information could be disclosed in court of law owing to legal requirements e.g.
child abuse
III. Information could be disclosed during consultations with supervisors,
colleagues or other concerned individuals for effective management.
IV. Absolute confidentiality should be exercised at all costs

a. I, II, III
b. II, III, IV
c. I, III, IV
d. I, II, III, IV
 30. Which of the following statements are usually true concerning the issue of
confidentiality?
I. Information could be disclosed during clinical crisis or life-threatening
situations
II. Information could be disclosed in court of law owing to legal
requirements e.g. child abuse
III. Information could be disclosed during consultations with supervisors,
colleagues or other concerned individuals for effective management.
IV. Absolute confidentiality should be exercised at all costs

a. I, II, III
b. II, III, IV
c. I, III, IV
d. I, II, III, IV
31. A client was fuming mad when she narrated to you her
negative encounter with a staff at an employment agency.
She calls the staff a “real bitch” and she feels so small and
humiliated. Your response is: “you are angry and feel
humiliated”. What counselling skill does the social worker
utilize here?
a. Paraphrasing
b. Challenging
c. Reflection of feeling
d. Clarifying
31. A client was fuming mad when she narrated to you her
negative encounter with a staff at an employment agency.
She calls the staff a “real bitch” and she feels so small and
humiliated. Your response is: “you are angry and feel
humiliated”. What counselling skill does the social worker
utilize here?
a. Paraphrasing
b. Challenging
c. Reflection of feeling
d. Clarifying
Skills in Counseling
● Paraphrasing - rephrasing text or speech on your own words without
changing its meaning

● Challenging or Confrontation - to gain awareness on the

incongruences in thoughts, feelings and behavior

● Reflection of feeling - showing the client that you have heard not only
what being said but also the feelings and emotions

● Clarifying - clarify vague or ambiguous thoughts, feelings or behavior

by asking the client to restate what he said
32. The primary source of information about
the client’s problem is called ___________.
a. Collateral information
b. Significant others
c. Client
d. Records
32. The primary source of information about
the client’s problem is called ___________.
a. Collateral information
b. Significant others
c. Client
d. Records
Sources of Information
33. Den Den is the third child of 5 children born to hardworking
professional parents. Now that he is 8 years old, he experience difficulties
with his classmates who often tease him because he refuses to speak
Filipino. He has gotten into trouble many time and his parents were called
for this. Both his 2 elder brothers do well in school, infact they are
scholars. Dennis’ parents come from Visayas. Which of these
approached will most applicable in dealing with the situation?
a. Counseling
b. Task Centered
c. Behavior Modification
d. Family conference / therapy
33. Den Den is the third child of 5 children born to hardworking
professional parents. Now that he is 8 years old, he experience difficulties
with his classmates who often tease him because he refuses to speak
Filipino. He has gotten into trouble many time and his parents were called
for this. Both his 2 elder brothers do well in school, infact they are
scholars. Dennis’ parents come from Visayas. Which of these
approached will most applicable in dealing with the situation?
a. Counseling
b. Task Centered
c. Behavior Modification
d. Family conference / therapy
Approaches or Model in Casework

1. Direct Provision Model 6. Psycho-social approach

2. Intercession Mediation Model 7. Functional Approach

3. Crisis Intervention Model 8. Behavioral Modification Approach

4. Problem Solving Model 9. Family Intervention Approach

5. Task Centered Model

 FAMILY INTERVENTION / FAMILY CONFERENCE / THERAPY

● Clinical approach designed to modify or change elements of family relationship

system
● Family - focused
● Process of achieving better child and family well-being
● An approach to child welfare SW in which family seen as the primary unit of attention
● Safety of the child is the first concern and family is the fundamental resource for
nurturing children

Process:
1. Identification of the problem
2. Treatment and Planning stage
3. Evaluation and Termination
34. The following are the four major casework
techniques according to Florence Hollis except for:
a. Environmental Manipulation
b. Behavior Modification
c. Psychological Support
d. Clarification
e. Insight Development
34. The following are the four major casework
techniques according to Florence Hollis except for:
a. Environmental Manipulation
b. Behavior Modification
c. Psychological Support
d. Clarification
e. Insight Development
 FOUR CASEWORK TECHNIQUES – Florence Hollis

Environmental modification
● Change the environment in the client’s favor by the worker’s direct
action

Psychological Support
● Talk freely and express feelings
● Systematic understanding of feelings, acceptance of behavior

Insight Development
● Involves carrying understanding than that describe in clarification
● Current and past emotions must be relived.
 FOUR CASEWORK TECHNIQUES – Florence Hollis

Clarification
● Accompanying psychological support
● Understanding the client, his environment and people
associated to him
● Directed towards increasing ego’s ability, to see the
external realities clearly
● The effort is to help client think more clearly, to react more
realistically and to plan more wisely
35. The following are true about the Principle of Data Gathering
except for?
a. The client should be the main source of information although,
when appropriate and available, other sources should be used
b. Data to be gathered should directly relate to the identified
problems.
c. There is no need to inform the client regarding the source being
used for data collection
d. Data collection is a continuous process, but it is the collection,
organization and synthesis of such data that is especially critical to
the definition of the problem and setting of goals
35. The following are true about the Principle of Data Gathering
except for?
a. The client should be the main source of information although,
when appropriate and available, other sources should be used
b. Data to be gathered should directly relate to the identified
problems.
c. There is no need to inform the client regarding the source
being used for data collection
d. Data collection is a continuous process, but it is the collection,
organization and synthesis of such data that is especially critical to
the definition of the problem and setting of goals
 Principles in Data Gathering
Other important principles include:
1. The client should be the main source of information although, when
appropriate and available, other sources should be used.
2. Data to be gathered should directly relate to the identified problems.
3. The client should be informed about the source being used for data
collection. In certain cases, his permission should be sought before
certain kinds of information are obtained.
4. Data collection is a continuous process, but it is the collection,
organization and synthesis of such data that is especially critical to the
definition of the problem and setting of goals.
5. The type of client and the general nature of the problem can guide the
worker on the type of data that should be collected and how much.
36. Ecomap and Genogram uses
___________ to show interconnections and
relationship dynamics
a. Lines and symbols
b. Graphs
c. Map
d. diagram
36. Ecomap and Genogram uses
___________ to show interconnections and
relationship dynamics
a. Lines and symbols
b. Graphs
c. Map
d. diagram
37. The following are the most common reasons for terminating the client
worker relationship except for:
a. When the goal set by worker and the client are not reached
b. When, after a reasonable period of time, there has been very little
movement toward the attainment of the goals formulated, and the
prospect for any change in the situation is held unlikely
c. When the agency does not have the resources needed by the client or
the worker does not get her agency’s approval to provide the services
needed by the client
d. When for one reason or another, the worker must leave the agency
37. The following are the most common reasons for terminating the client
worker relationship except for:
a. When the goal set by worker and the client are not reached
b. When, after a reasonable period of time, there has been very little
movement toward the attainment of the goals formulated, and the
prospect for any change in the situation is held unlikely
c. When the agency does not have the resources needed by the client or
the worker does not get her agency’s approval to provide the services
needed by the client
d. When for one reason or another, the worker must leave the agency
38. The ability to perceive sensitively and
accurately the inner feelings of the client
(first dimension of empathy)
a. Empathic communication
b. Empathic recognition
c. Empathic response
d. Empathic identification
38. The ability to perceive sensitively and
accurately the inner feelings of the client
(first dimension of empathy)
a. Empathic communication
b. Empathic recognition
c. Empathic response
d. Empathic identification
 Empathy involves:
1. Empathic recognition - ability to perceive
sensitively and accurately the inner feelings of
the client (first dimension of empathy)

2. Empathic communication - ability to express

understanding of these feelings in language
attuned to the client’s experiencing of the
moment (second dimension of empathy)
 39. Which of the following are the characterestics of Crisis Intervention?
I. Time-limited (2-6 week in duration)
II. Crisis-oriented
III. Should be available within one week after application or referral for
assistance
IV. The assessment-planning-intervention is not always followed

a. I, II, III
b. I, II, IV
c. I, III, IV
d. II, III, IV
 39. Which of the following are the characterestics of Crisis Intervention?
I. Time-limited (2-6 week in duration)
II. Crisis-oriented
III. Should be available within one week after application or referral
for assistance 24 - 72 hours
IV. The assessment-planning-intervention is not always followed

a. I, II, III
b. I, II, IV
c. I, III, IV
d. II, III, IV
40. A casework approach that gives emphasis on giving and
receiving help that unites the person with the skills of the
worker and the function and services of the agency of which
the process involves definition of the services being offered
and whether the client can use it.
a. Problem solving
b. Functional
c. Psychosocial
d. Crisis Intervention
40. A casework approach that gives emphasis on giving and
receiving help that unites the person with the skills of the
worker and the function and services of the agency of
which the process involves definition of the services
being offered and whether the client can use it.
a. Problem solving
b. Functional
c. Psychosocial
d. Crisis Intervention
Approaches or Model in Casework

1. Direct Provision Model 6. Psycho-social approach

2. Intercession Mediation Model 7. Functional Approach

3. Crisis Intervention Model 8. Behavioral Modification Approach

4. Problem Solving Model 9. Family Intervention Approach

5. Task Centered Model

FUNCTIONAL APPROACH
● Agency service is made available
● Developed In 1930’2 by the faculty of Pennsylvania school of SW by
Jessie Taft, Virginia Robinson and Ruth Smalley

Characteristics:
1. Works from the “psychology of growth” not from the psychology of
illness. Sees human being capable of modifying himself and his
environment
2. Purpose of agency - guides SW’s overall purpose
3. SW viewed as helping process through which agency’s services
made available
FUNCTIONAL APPROACH
● A method of engaging the client through relationship
essentially one to one in the use of social services
towards his/her own and the general social welfare
● Service being offered helps to give sharpness and focus
to the diagnosis or the understanding needed for
particular pathological condition for which type of
treatment is defined in order to achieve an environment
goal.
DIRECT PROVISION MODEL
● Direct administration of existing programs of material aid
● NOT DOLE OUT
● Aka Resource Provision
● Schniederman - GOAL - enhance social functioning through direct provision
of material and useful in eliminating or reducing situational deficiencies

Activities:
1. Case by case involvement in study and evaluation process.
2. Determination of eligibility
3. Judgment that the provision of service promote client interest

Ex: Family - Balik Probinsya Program, Financial Assistance

INTERCESSION MEDIATION MODEL
● Process of negotiating service jungle for clients, singly or groups.
● Connects the client to need services, takes partisan interest in the
client and his cause
● Advocacy on securing benefits
● Activities: Argue, debate, bargain, negotiate, manipulate the
environment in behalf of the client

Ex: working women - asking for the employee’s compensation

Juvenile offenders, illegal detained, neglected prisoners and slum
dwellers
PROBLEM SOLVING APPROACH - HELEN HARRIS PERLMAN

● Person is being helped in relation to what is focused to be stressful

● In order to cope with the problem
● No special target group

Elements:
● Person - client
● Problem - need
● Place - agency
● Process - helping relationship
PSYCHO-SOCIAL APPRAOCH
● Organismic approach
● Concerned both in inner realities of human beings and
the social context in which they live.
● Helped in the context of interaction in the internal and
external worlds
● Worker engaged in fact-gathering and come with
professional opinion called DIAGNOSIS or TREATMENT
● Proponent: Mary Richmond, Marion Kenworthy, Bersey
Libbey and Gordon Hamilton
PSYCHO-SOCIAL APPRAOCH
Procedures (Hollis)
1. Sustaining - supportive
2. Direct Influence - giving advice
3. Catharsis and Ventilation - discharge of pent-up feelings and
emotionally charged memories
4. Reflective Consideration of the current person - situation
configuration
5. Encouragement of client to reflect on dynamics of his response
patters or tenancies
6. Encouragement of client to think about the development of response
patterns or tendencies
PSYCHO-SOCIAL APPRAOCH
Process
1. Initial Phase
2. Assessment of client in his situation

Diagnosis
a. Dynamic - examination aspects of client’s personality
b. Etiology - cause/origin of difficulty
c. Classificatory - classify various aspect of client’s functioning

Treatment
a. Direct - Client
b. Indirect - environment of the client, modification of client situation
BEHAVIORAL MODIFICATION
● Helping learn new behaviors and eliminating ways of behaving

Process
1. Initial Phase
2. Implementation
3. Evaluation and Termination
4. Termination

3 elements of social learning

1. Target Behavior - focus of intervention
2. Antecedent Behavior - occur prior from the problem behavior
3. Consequent behavior - occur after the problem behavior
BEHAVIORAL MODIFICATION
SW Roles:
1. Direct Modifier - agent of modification

2. Behavioral Instigator - worker influence

situation (reward system)
3. Teacher - teaches behavioral modification
41. One of the following is a dynamic interaction and
psychological interplay between the worker and the
client with their own particular attitudes and feelings
in a particular situation:
a. Problem-solving
b. Client-worker relationship
c. Counseling
d. Communication
41. One of the following is a dynamic interaction
and psychological interplay between the worker
and the client with their own particular attitudes and
feelings in a particular situation:
a. Problem-solving
b. Client-worker relationship
c. Counseling
d. Communication
CLIENT-WORKER RELATIONSHIP
● Client-worker relationship - empathy is conveyed, care
is provided, experiences are shared, belonging is created
and the meaning occurs

● Emotional interaction between people - emotional

bond
42. The following except one, are the
components of a client’s situation to
determine whether a crisis exists and what is
its current status
a. Hazardous events
b. Vulnerable or upset state
c. Negative attitude towards life pressure
d. Precipitating factor or event
42. The following except one, are the
components of a client’s situation to
determine whether a crisis exists and what is
its current status
a. Hazardous events
b. Vulnerable or upset state
c. Negative attitude towards life pressure
d. Precipitating factor or event
43. In GRCM, The skill and principle
which seeks to enhance our self
awareness and our practice
a.Confidentiality
b.Reflexivity
c.Self determination
d.Self awareness
43. In GRCM, The skill and principle
which seeks to enhance our self
awareness and our practice
a.Confidentiality
b.Reflexivity
c.Self determination
d.Self awareness
44. There are many ways to write an assessment
statement. The social worker just needs to ensure
that the following items except for one.
a. Identification of the Problem
b. Discussion of the possible interventions
c. Immediacy of the problem
d. Causes of the problem
44. There are many ways to write an assessment
statement. The social worker just needs to ensure
that the following items except for one.
a. Identification of the Problem
b. Discussion of the possible interventions
c. Immediacy of the problem
d. Causes of the problem
45. Refers to a sharing of one’s self by
behaving in a natural, sincere, spontaneous,
real, open, and non-defensive manner
a. Respect
b. Authenticity
c. Warmth
d. Empathic
45. Refers to a sharing of one’s self by
behaving in a natural, sincere, spontaneous,
real, open, and non-defensive manner
a. Respect
b. Authenticity
c. Warmth
d. Empathic
● Respect - arises from genuine feelings of caring for the
client

● Authenticity - genuineness, congrunce, transparency,

sincere

● Warmth - involves acceptance of the equal worth of others

● Empathic - comprehensive understanding of the client in

situation.
46. It is concerned with looking at the
processes of the work. Forces worker to find
out whether the intervention plan is being
implemented as designed.
a. Formative Evaluation
b. Summative Evaluation
c. Descriptive Evaluation
d. Qualitative Evaluation
46. It is concerned with looking at the
processes of the work. Forces worker to find
out whether the intervention plan is being
implemented as designed.
a. Formative Evaluation
b. Summative Evaluation
c. Descriptive Evaluation
d. Qualitative Evaluation
EVALUATION

● Formative Evaluation - concerned with looking

at the process of the work

● Summative Evaluation - concerned with the

outcome or effectiveness
47. The following are the purpose of interview as a tool or
technique use in casework practice except for:
a. to help people explore their situation to increase their
understanding of it and to identify client resources and
strengths
b. To help individual arrive at the right solution of his problem
c. To obtain information
d. None of the above
47. The following are the purpose of interview as a tool or
technique use in casework practice except for:
a. to help people explore their situation to increase their
understanding of it and to identify client resources and
strengths
b. To help individual arrive at the right solution of his problem
c. To obtain information
d. None of the above
 Objective/Purposes of Interview:
● To obtain information
● To give help to individual
● To help individual arrive at the right solution
of his problem
● To know the goal for particular interview.
● Primary objectives of interviewing are to
help people explore their situation to
increase their understanding of it and to
indentify client resources and strengths
(Woodside &McClam, 2006)
 INTERVIEW

● It is used specifically to extract information, give therapy,

resolve disagreement, consider undertaking (Brill, as
cited by de Guzman, 198)
● The general purposes of social work interviews can be
described as informational (to make a case study),
diagnostic (to arrive at an appraisal) and therapeutic
(to effect change). (Kadushin, 1983)
THE INTERVIEW PROCESS

● The Beginning
● The Middle
● The End
The Beginning

○ Is a time to establish a common understanding

between the case manager and the applicant.
○ The beginning is also the opportunity to respond
to any questions that the applicant may have
about the agency and its services and policies

Important activities that may occur during the stage:

○ Greeting the client;
○ Establishing the focus by discussing the purpose;
○ Clarifying roles;
○ And exploring the problem that has precipitated
the application for services.
The Middle
○ Is the continuation of the beginning process, through
sharing and considering feelings, behaviors, events, and
strengths.
○ it is devoted to developing the focus of the relationship
between the case manager and the applicant.
○ Assessment, planning, and implementation also take
place at this time.

The End

○ A summary provides closure by describing what has

taken place during the interview and identifying what will
follow.
48. When the client system speaks in vague general terms, it
is necessary for generalist to determine if he or she correctly
understood the thought, feeling or experience conveyed by
the client, action or target system. This techniques in this
interview calls for:
a. Open-ended questions
b. Clarification questions
c. Confrontation
d. Close ended questions
48. When the client system speaks in vague general terms,
it is necessary for generalist to determine if he or she
correctly understood the thought, feeling or experience
conveyed by the client, action or target system. This
techniques in this interview calls for:
a. Open-ended questions
b. Clarification questions
c. Confrontation
d. Close ended questions
Open-ended questions - allows expression of feelings,
enables to client to define, discuss or answer the question
in any way he choose

Close ended questions - calls for specific answer, yes or

no - to gain factual information

Clarification questions - clarify vague or ambiguous

thoughts, feelings or behavior by asking the client to restate
what he said
49. Which of the following is not a good practice in writing
up a case?
a. Include everything important as said by the caseworker
b. Give a clear account of the client’s difficulties
c. Record any line of actions the case worker may have
agreed to follow
d. Make the case record as lengthy and detailed as
possible
49. Which of the following is not a good practice in writing
up a case?
a. Include everything important as said by the caseworker
b. Give a clear account of the client’s difficulties
c. Record any line of actions the case worker may have
agreed to follow
d. Make the case record as lengthy and detailed as
possible
 Other Tips for Writing a Case Study
1. Follow agency protocols and standards.
2. Apply social work professional writing.
3. Use clear descriptive words, use behavioral terms
4. Indicate notes based on your observations.
5. Employ appropriate tools
6. Collect meaningful and relevant data
7. Cite the source of information.
8. Avoid making conclusive assessments
9. Organize data in a coherent structure
10. Be consistent
50. This perspectives believes to have an effect of
increasing client motivation, elevating the client’s sense of
hope and self-confidence, illness or disability can impose
limitations on the person’s functioning, these can become a
source of personal strength and opportunity thus the
professional helping relationship is collaborative in nature
and practitioner role is primarily of a consultant:
a. generalist perspective
b. strengths perspective
c. ecosystem perspective
d. ethnic-sensitive perspective
50. This perspectives believes to have an effect of
increasing client motivation, elevating the client’s sense of
hope and self-confidence, illness or disability can impose
limitations on the person’s functioning, these can become a
source of personal strength and opportunity thus the
professional helping relationship is collaborative in nature
and practitioner role is primarily of a consultant:
a. generalist perspective
b. strengths perspective
c. ecosystem perspective
d. ethnic-sensitive perspective
 Strengths-Based Practice
Principle
The following practice principles may be
helpful to keep in mind in helping people:
—Focus on client strengths, resources, coping
abilities that make them capable of change
and active participants in the change process.
—Put clients in charge of the helping process.
—Worker and client continually evaluate
client’s progress, i.e., whether the issues or
concerns for which help was sought have
improved
Situation 1 – A 13-year-old girl came to the municipal hall and
reported that she had escaped from a night club in a nearby
town. There are eight (8) other young girls from her province in
the club. The girls are not allowed to go out of the club and are
forced to have sex with customers.
51. What social work principle is BEST applicable in this case
to safeguard the identity of the girl?
A. Individualization
B. Participation
C. Confidentiality
D. Self-determination
Situation 1 – A 13-year-old girl came to the municipal hall and
reported that she had escaped from a night club in a nearby
town. There are eight (8) other young girls from her province in
the club. The girls are not allowed to go out of the club and are
forced to have sex with customers.
51. What social work principle is BEST applicable in this case
to safeguard the identity of the girl?
A. Individualization
B. Participation
C. Confidentiality
D. Self-determination
52. What intervention can BEST be provided
to the girl by the social worker to help her
recover from her unpleasant experience?
A. Leadership training
B. Livelihood opportunities
C. Psycho-social intervention
D. Awareness session on gender
52. What intervention can BEST be provided
to the girl by the social worker to help her
recover from her unpleasant experience?
A. Leadership training
B. Livelihood opportunities
C. Psycho-social intervention
D. Awareness session on gender
53. Where can the girl stay to ensure her
safety?
A. At the Barangay Hall
B. Municipal hall under the supervision of the
local government unit
C. At the police station
D. Safe houses as identified by the social
worker in coordination with the police
53. Where can the girl stay to ensure her
safety?
A. At the Barangay Hall
B. Municipal hall under the supervision of the
local government unit
C. At the police station
D. Safe houses as identified by the social
worker in coordination with the police
54. Who can order the closure of the
nightclub after conducting a rescue operation
of the eight other girls?
A. Social Worker
B. Chief of Police
C. Barangay Captain
D. Office of the Mayor
54. Who can order the closure of the
nightclub after conducting a rescue operation
of the eight other girls?
A. Social Worker
B. Chief of Police
C. Barangay Captain
D. Office of the Mayor
55. How will the social worker handle this case with
the media?
A. Allow the media to take photograph of the girl
B. Not to allow the media to talk directly to the girl
for her protection
C. Allow the media to interview the girl
D. Cooperate with the media and provide them vital
information about the girl
55. How will the social worker handle this case with
the media?
A. Allow the media to take photograph of the girl
B. Not to allow the media to talk directly to the
girl for her protection
C. Allow the media to interview the girl
D. Cooperate with the media and provide them vital
information about the girl
Situation 2 – Priscilla, 17 years old, was turned-over to a child-caring
institution after she was intercepted in Sorsogon from an illegal
recruiter who was bound for Manila. She was lured to work in a
restaurant in Manila.

56. As a social worker, how will you start the helping process using
social casework?
A. Refer the child for other services
B. Contact the family and return the child
C. Conduct an intake interview
D. Plan for a social casework program
Situation 2 – Priscilla, 17 years old, was turned-over to a child-caring
institution after she was intercepted in Sorsogon from an illegal
recruiter who was bound for Manila. She was lured to work in a
restaurant in Manila.

56. As a social worker, how will you start the helping process using
social casework?
A. Refer the child for other services
B. Contact the family and return the child
C. Conduct an intake interview
D. Plan for a social casework program
57. Based on the case of hand, what activity
is part of the FIRST phase in the helping
process?
A. Prepare the client to implement her goals
B. Discuss goals and interventions
C. Intake interview with the client
D. Client provides feedback
57. Based on the case of hand, what activity
is part of the FIRST phase in the helping
process?
A. Prepare the client to implement her goals
B. Discuss goals and interventions
C. Intake interview with the client
D. Client provides feedback
58. What is the social worker’s role in preparing the
rescued, trafficked child for casework?
A. Conduct feedback sessions on the achievement
of the goals
B. Prepare the social case study of the client
C. Develop the treatment plan
D. Facilitate communication wherein the client can
express her concern
58. What is the social worker’s role in preparing the
rescued, trafficked child for casework?
A. Conduct feedback sessions on the achievement
of the goals
B. Prepare the social case study of the client
C. Develop the treatment plan
D. Facilitate communication wherein the client
can express her concern
59. As the social worker, how will you help the rescued child
to be reintegrated with her family?
A. Coordinate with the national Department of Social Welfare
and Development for assistance
B. Allow the child to travel by herself back to her family.
C. Send letter to her family informing them about the rescue
of their child.
D. Coordinate with the Local Social Welfare Office where the
family resides
59. As the social worker, how will you help the rescued child
to be reintegrated with her family?
A. Coordinate with the national Department of Social Welfare
and Development for assistance
B. Allow the child to travel by herself back to her family.
C. Send letter to her family informing them about the rescue
of their child.
D. Coordinate with the Local Social Welfare Office where
the family resides
60. How is the skill in using agency and community
resources evident in this case?
A. Using records to help the client review her
experiences
B. Making use of specialized services by means of
referral
C. Helping the client develop the programs
D. Designing appropriate programs to solve the
different problems/needs of the client
60. How is the skill in using agency and
community resources evident in this case?
A. Using records to help the client review her
experiences
B. Making use of specialized services by means
of referral
C. Helping the client develop the programs
D. Designing appropriate programs to solve the
different problems/needs of the client
Situation 3 – Yolanda is 27 years old. With two children ages 3 and 5. She got married six
years ago. Her husband is a construction worker overseas with a two-year contract. He
managed to visit his family once during a yuletide season and decided to extend his
contract for another fouryear term. Previously, Yolanda received regular monthly cash
support from her husband, but during the last six months, she never received any cash and
no word from him. She learned from a distant relative that her husband has returned back
in the country and stays with another woman. She is confused and could not understand
the reason on the actions of her husband.

61. What social work intervention can be BEST applied in helping YOLANDA?
A. Psychiatric evaluation
B. Casework
C. Group work
D. Psychological test
Situation 3 – Yolanda is 27 years old. With two children ages 3 and 5. She got married six
years ago. Her husband is a construction worker overseas with a two-year contract. He
managed to visit his family once during a yuletide season and decided to extend his
contract for another fouryear term. Previously, Yolanda received regular monthly cash
support from her husband, but during the last six months, she never received any cash and
no word from him. She learned from a distant relative that her husband has returned back
in the country and stays with another woman. She is confused and could not understand
the reason on the actions of her husband.

61. What social work intervention can be BEST applied in helping YOLANDA?
A. Psychiatric evaluation
B. Casework
C. Group work
D. Psychological test
62. What will you do to be able to come up with an
objective assessment of the situation of Yolanda?
A. Locate the parents of Yolanda for an interview
B. Interview her and gather pertinent information
C. Locate her husband and interview him
D. Interview Yolanda’s children
62. What will you do to be able to come up with an
objective assessment of the situation of Yolanda?
A. Locate the parents of Yolanda for an interview
B. Interview her and gather pertinent
information
C. Locate her husband and interview him
D. Interview Yolanda’s children
63. What is the current support system
of Yolanda?
A. Neighbor
B. Friend
C. Her children
D. Unclear, need to be explored
63. What is the current support system
of Yolanda?
A. Neighbor
B. Friend
C. Her children
D. Unclear, need to be explored
64. What is the presenting problem of
Yolanda?
A. Tuition fees of her children
B. Financial difficulty
C. Missing husband
D. Payment for home utilities
64. What is the presenting problem of
Yolanda?
A. Tuition fees of her children
B. Financial difficulty
C. Missing husband
D. Payment for home utilities
65. Which of these is your initial
assessment about Yolanda?
A. Loving mother
B. In profound stress
C. Loyal and committed to her marriage
D. A sincere wife
65. Which of these is your initial
assessment about Yolanda?
A. Loving mother
B. In profound stress
C. Loyal and committed to her marriage
D. A sincere wife
Situation 4 - Lina is a single, pregnant teenager who expressed fear and
anxiety over her unplanned pregnancy. She is worried she could not provide for
her child: need for child’s medical check-up, buy milk for her baby, jobless and
has no other source of support; She does not have anybody to turn to for their
daily subsistence; her live-in partner abandoned her; partner’s family with whom
she used to live refused to accept her back. She is thinking of giving up her baby
for adoption; expressed she does not want to give up her baby but she feels she
has no choice.
66. Using the above case, which is the immediate problem?
a. has no other source of support
b. jobless
c. need for child’s medical check-up, buy milk for her baby
d. live-in partner abandoned her
Situation 4 - Lina is a single, pregnant teenager who expressed fear and
anxiety over her unplanned pregnancy. She is worried she could not provide for
her child: need for child’s medical check-up, buy milk for her baby, jobless and
has no other source of support; She does not have anybody to turn to for their
daily subsistence; her live-in partner abandoned her; partner’s family with whom
she used to live refused to accept her back. She is thinking of giving up her baby
for adoption; expressed she does not want to give up her baby but she feels she
has no choice.
66. Using the above case, which is the immediate problem?
a. has no other source of support
b. jobless
c. need for child’s medical check-up, buy milk for her baby
d. live-in partner abandoned her
67. Identify the underlying problem?
I. Partner’s family with whom she used to live refused to accept her back
II. She is thinking of giving up her baby for adoption
III. She does not have anybody to turn to for their daily subsistence
IV. Her live-in partner abandoned her
V. has no other source of support
VI. Jobless

a. I, II, III, IV, V

b. I, III, IV, V, VI
c. I, II, IV, V, VI
d. II, III, IV, V, VI
67. Identify the underlying problem?
I. Partner’s family with whom she used to live refused to accept her back
II. She is thinking of giving up her baby for adoption
III. She does not have anybody to turn to for their daily subsistence
IV. Her live-in partner abandoned her
V. has no other source of support
VI. Jobless

a. I, II, III, IV, V

b. I, III, IV, V, VI
c. I, II, IV, V, VI
d. II, III, IV, V, VI
68. If you are the social worker, which
can be the priority problem for work?
a. Abandonment by the partner
b. No other source if support
c. Baby’s need
d. Idea of adoption by the mother
68. If you are the social worker, which
can be the priority problem for work?
a. Abandonment by the partner
b. No other source if support
c. Baby’s need
d. Idea of adoption by the mother
69. Which is the unmet need of Lina?
a. Joblessness
b. Confusion if to give up child for
adoption
c. Baby’s need
d. Abandonment by the partner
69. Which is the unmet need of Lina?
a. Joblessness
b. Confusion if to give up child for
adoption
c. Baby’s need
d. Abandonment by the partner
70. What are the blocks to fulfill the needs in
Lina’s case?
a. Jobless
b. Partner’s family with whom she used to live
refused to accept her back
c. a and b
d. a only
70. What are the blocks to fulfill the needs in
Lina’s case?
a. Jobless
b. Partner’s family with whom she used to live
refused to accept her back
c. a and b
d. a only
71. Which speaks of the capacity and
motivation of Lina?
a. Expressed she does not want to give up
her baby but she feels she has no choice
b. She is thinking of giving up her baby for
adoption
c. No source of support
d. Joblessness
71. Which speaks of the capacity and
motivation of Lina?
a. Expressed she does not want to give up
her baby but she feels she has no choice
b. She is thinking of giving up her baby for
adoption
c. No source of support
d. Joblessness
Situation 5 – Your client who undergoes a Multi-Drug Therapy (MDT)
treatment applies for a job in a call center located at Quezon City. As a
standard procedure, the call center’s HR Officer requested you for
information on the health status of your client who is afflicted by a
Hansen’s disease.

72. What would be your reason should you choice to withhold the
information?
A. Just do not like to release
B. Hesitant to release the information
C. Afraid that the client might retaliate
D. Establishment can request the applicant for a medical certificate
Situation 5 – Your client who undergoes a Multi-Drug Therapy (MDT)
treatment applies for a job in a call center located at Quezon City. As a
standard procedure, the call center’s HR Officer requested you for
information on the health status of your client who is afflicted by a
Hansen’s disease.

72. What would be your reason should you choice to withhold the
information?
A. Just do not like to release
B. Hesitant to release the information
C. Afraid that the client might retaliate
D. Establishment can request the applicant for a medical certificate
73. What is the LEAST applicable ethical
principle in this case?
A. Acceptance
B. Controlled emotional involvement
C. Confidentiality
D. Self-determination
73. What is the LEAST applicable ethical
principle in this case?
A. Acceptance
B. Controlled emotional involvement
C. Confidentiality
D. Self-determination
74. Should you release the information,
what ethical principle will be possibly
violated?
A. Participation
B. Confidentiality
C. Acceptance
D. Individualization
74. Should you release the information,
what ethical principle will be possibly
violated?
A. Participation
B. Confidentiality
C. Acceptance
D. Individualization
75. With whom will you ask permission
in releasing the requested information
considering that it is highly critical?
A. Supervisor
B. Client
C. Company physician
D. Personnel Office
75. With whom will you ask permission
in releasing the requested information
considering that it is highly critical?
A. Supervisor
B. Client
C. Company physician
D. Personnel Office
● Situation 6 – Vanessa, 30 years old, is one of the survivors of Typhoon
Pablo that badly hit the southern provinces of the country last December
2012. Unfortunately. Vanessa’s husband was declared missing together with
her five-year old child as a result of a flashflood that totally destroyed their
house. Vanessa and her four (4) other children aged two (2), seven (7), nine
(9) and eleven (11), all girls are temporarily staying in an evacuation center
provided by the government while waiting for their permanent relocation site
which they take another quarter to complete. At the evacuation center, life is
difficult for Vanessa and her children. She plans to look for a job. A friend
suggests that she applies as domestic helper in Hongkong through a local
recruiter who urgently needs applicants for immediate hiring. Vanessa feels
desperate on their condition but hopeful and always thinking positively. She
hopes to meet and talk to her sister soon.
76. How will you facilitate a professional helping relationship with
Vanessa?
A. Discuss with Vanessa what actions are most practical for the benefit
of her children
B. Instruct Vanessa on what she must do step-by-step for her own
benefit and to facilitate her immediate deployment overseas
C. Assert anti explain to Vanessa that you are the designated social
worker to provide all the necessary support for her
D. Introduce to Vanessa the “contract” as part of the helping process
76. How will you facilitate a professional helping relationship with
Vanessa?
A. Discuss with Vanessa what actions are most practical for the benefit
of her children
B. Instruct Vanessa on what she must do step-by-step for her own
benefit and to facilitate her immediate deployment overseas
C. Assert anti explain to Vanessa that you are the designated social
worker to provide all the necessary support for her
D. Introduce to Vanessa the “contract” as part of the helping
process
77. What is the presenting problem of Vanessa?
A. Immediate medical treatment of her illness
B. Where to get some financial assistance to apply
as domestic helper
C. Educational support for the schooling of her
children
D. Feeling of anxiety and apprehension on their
current situation
77. What is the presenting problem of Vanessa?
A. Immediate medical treatment of her illness
B. Where to get some financial assistance to apply
as domestic helper
C. Educational support for the schooling of her
children
D. Feeling of anxiety and apprehension on their
current situation
 78. As a social worker, what will be your role in this
instance?
A. Identify the recruiter and request for discount on the travel
processing fee of Vanessa
B. Assure Vanessa that you will identify an alternate center
for her children when she decides to work overseas
C. Assist Vanessa to secure her travel documents for
overseas work
D. Allow Vanessa to ventilate her feelings, listen to her plans
and help her locate her older sister
 78. As a social worker, what will be your role in this
instance?
A. Identify the recruiter and request for discount on the travel
processing fee of Vanessa
B. Assure Vanessa that you will identify an alternate center
for her children when she decides to work overseas
C. Assist Vanessa to secure her travel documents for
overseas work
D. Allow Vanessa to ventilate her feelings, listen to her
plans and help her locate her older sister
79. What is the PRIORITY concern of Vanessa?
A. She has no experience but she wants to get a
job immediately.
B. Feel better and be able to apply for a job
anywhere
C. Hopeful to meet her sister and share what she
feels and plans for her family
D. Solicit cash from friends and relatives to be able
to submit her application for overseas work
79. What is the PRIORITY concern of Vanessa?
A. She has no experience but she wants to get a
job immediately.
B. Feel better and be able to apply for a job
anywhere
C. Hopeful to meet her sister and share what
she feels and plans for her family
D. Solicit cash from friends and relatives to be able
to submit her application for overseas work
80. Which of these specific signs shows that Vanessa is
resilient?
A. Every mother like Vanessa always feels positive about
their capacity to overcome the challenges of life.
B. She thinks positive and hopeful to meet her sister and be
able to talk and share her fears and anxieties in life.
C. Vanessa has accepted the fate that happened to her
family and she wanted to work to earn a living.
D. Vanessa is so depressed and is frequently disoriented on
what to do with her children.
80. Which of these specific signs shows that Vanessa is
resilient?
A. Every mother like Vanessa always feels positive about
their capacity to overcome the challenges of life.
B. She thinks positive and hopeful to meet her sister and
be able to talk and share her fears and anxieties in life.
C. Vanessa has accepted the fate that happened to her
family and she wanted to work to earn a living.
D. Vanessa is so depressed and is frequently disoriented on
what to do with her children.
Situation 7 – William is 9 years old and a native of Leyte. He grew up
from the care of his paternal uncle who regularly abused him physically
whenever he commits a mistake and when his uncle is drunk. William
loves to sing and dance. His uncle feels irritated whenever he sings. One
Saturday afternoon, William was severely beaten by his uncle when the
latter got drunk. As a result, William decided to escape and he went to
Cebu City by taking the boat. In Cebu, William lived on the streets and
engaged in stealing to earn and survive. Local police arrested him for
stealing some cash at the local market. He was turned over to the social
welfare office and was latter referred to a shelter for boys for temporary
care. William engaged a fight with his co-ward and he accidentally hit the
eye of the latter.
81. What statement pertaining to children living and working
on the street is NOT rights based?
A. Children are resilient and easily adapt to their
environment in the street
B. Children staying along major streets must be
apprehended by authorities and put to jail.
C. They are highly vulnerable when exposed to the hazards
of street life.
D. They are not considered-in-conflict with the law and they
deserve priority assistance.
81. What statement pertaining to children living and working
on the street is NOT rights based?
A. Children are resilient and easily adapt to their
environment in the street
B. Children staying along major streets must be
apprehended by authorities and put to jail.
C. They are highly vulnerable when exposed to the hazards
of street life.
D. They are not considered-in-conflict with the law and they
deserve priority assistance.
82. As a social worker, with whom will you
coordinate in designing a program for children living
and working on the streets?
A. Parents who forced their children to beg on the
streets
B. Local school board
C. Local politicians in the locality
D. Local government units, parents, children and
local community
82. As a social worker, with whom will you
coordinate in designing a program for children living
and working on the streets?
A. Parents who forced their children to beg on the
streets
B. Local school board
C. Local politicians in the locality
D. Local government units, parents, children
and local community
83. As a social worker, how will you handle and interact
with William?
A. Discuss how he felt about the incident and reprimand
him
B. Coordinate with the local police to discipline William
C. Talk to William and listen to his concern on how he felt
about the incident
D. Scold and remind him of the house rules of the center
83. As a social worker, how will you handle and interact
with William?
A. Discuss how he felt about the incident and reprimand
him
B. Coordinate with the local police to discipline William
C. Talk to William and listen to his concern on how he
felt about the incident
D. Scold and remind him of the house rules of the center
84. What factor forced William to escape from
the care of his uncle?
A. Be independent and to earn cash
B. Attractions of the city life and earnings on
the streets
C. Excitement to travel to the city
D. Unpleasant experiences with his uncle
84. What factor forced William to escape from
the care of his uncle?
A. Be independent and to earn cash
B. Attractions of the city life and earnings on
the streets
C. Excitement to travel to the city
D. Unpleasant experiences with his uncle
85. Which rights-based actions can be done to decrease
the number of children living and working on the streets?
A. Provide regular food and subsidy to these children
B. Invest adequate resources for community-based
preventive interventions
C. Build more centers and institutions for these children
D. Increase fund allocation for local social welfare for
street dwellers
85. Which rights-based actions can be done to decrease
the number of children living and working on the streets?
A. Provide regular food and subsidy to these children
B. Invest adequate resources for community-based
preventive interventions
C. Build more centers and institutions for these children
D. Increase fund allocation for local social welfare for
street dwellers
Situation 8 – In a recent study, it is estimated that there are around
240,000 street children living in major urban cities nationwide. Some
50,000 visible street children spend at least four hours or more on the
streets with limited access to basic services. They are highly vulnerable
to various forms of abuse, exploitations and violence. One main concern
of street children families living on the streets is the conduct of “round-
up” or “arrest” contrary to what the government authority claims as
“rescue.” In a 2009 study by a non-government organization, “rescue”
operations in Metro Manila cities are carried-out indiscriminately and for
reasons other than child protection. They are undertaken without clear
objectives, resulting to ineffective and irrelevant practice of providing
assistance to street children and their families.
86. Based on the recent Philippine Report to the United Nations
regarding street children, what is one of the concluding
observations of the UN committee on the Rights of the Child?
A. Street children are nuisance to a locality and must be
apprehended by authorities
B. Street children are not considered as children-in-conflict with
the law.
C. They are liabilities of the community and must be sheltered
in government or private institutions.
D. They are considered as children-in-conflict with the law
.
86. Based on the recent Philippine Report to the United Nations
regarding street children, what is one of the concluding
observations of the UN committee on the Rights of the Child?
A. Street children are nuisance to a locality and must be
apprehended by authorities
B. Street children are not considered as children-in-conflict
with the law.
C. They are liabilities of the community and must be sheltered
in government or private institutions.
D. They are considered as children-in-conflict with the law
.
"children of the street" refers to those who live
on the streets without adult supervision.

"children on the street" refers to those who beg

and do menial work on the streets and return
home to contribute towards their families'
livelihood
87. What factor may compel children to
stay on the streets?
A. Play with friends
B. Influence of peers
C. Violence in the home
D. Earn some money
87. What factor may compel children to
stay on the streets?
A. Play with friends
B. Influence of peers
C. Violence in the home
D. Earn some money
88. Who are the duty-bearers or stakeholders responsible
in reaching-out to street children and their families?
A. Local social welfare and development offices
B. Government agencies, LGUs, NGOs, parents and other
organizations with programs for children including local
communities
C. Irresponsible parents who neglected their children
D. Local chief executives and their local councils
88. Who are the duty-bearers or stakeholders responsible
in reaching-out to street children and their families?
A. Local social welfare and development offices
B. Government agencies, LGUs, NGOs, parents and
other organizations with programs for children
including local communities
C. Irresponsible parents who neglected their children
D. Local chief executives and their local councils
89. What actions can be done to appropriately respond to
the prevalence of street children in major urban centers?
A. Increase local social welfare budget for street dwellers
B. Provide regular food distribution to street children and
their families
C. Deputize local barangay police to sustain the conduct of
rescue operations
D. Policy and program review to identify gaps and be able to
formulate rights-based interventions
89. What actions can be done to appropriately respond to
the prevalence of street children in major urban centers?
A. Increase local social welfare budget for street dwellers
B. Provide regular food distribution to street children and
their families
C. Deputize local barangay police to sustain the conduct of
rescue operations
D. Policy and program review to identify gaps and be
able to formulate rights-based interventions
90. Which of these is the implication of indiscriminate and
involuntary rescue of street children and their families by the
local authorities?
A. Better socio-economic opportunities are provided to the
street children and their families.
B. Street children are secured from the risks of being abused
and exploited on the streets
C. Human rights are violated if improperly practiced and when
physical force is applied in the process.
D. Physical environment of urban areas is improved to attract
local and foreign tourists.
90. Which of these is the implication of indiscriminate and
involuntary rescue of street children and their families by the
local authorities?
A. Better socio-economic opportunities are provided to the
street children and their families.
B. Street children are secured from the risks of being abused
and exploited on the streets
C. Human rights are violated if improperly practiced and
when physical force is applied in the process.
D. Physical environment of urban areas is improved to attract
local and foreign tourists.
Situation 9 – Frank, 5 years old, was referred by his mother for
institutionalization. His mother is a solo parent and earns a living by
doing laundry. She has two other sons, aged 8 and 3 years old. After a
careful evaluation of the case by the social worker, he was accepted at
the Reception and Study Center for Children (RSCC).

91. What must be the reason for accepting Frank even if he has still a
family?
A. His mother is working and unable to take care of him.
B. His mother lacks parenting skills to take care of him.
C. Frank’s mother is an irresponsible parent.
D. Inability of the family to provide for his basic needs.
Situation 9 – Frank, 5 years old, was referred by his mother for
institutionalization. His mother is a solo parent and earns a living by
doing laundry. She has two other sons, aged 8 and 3 years old. After a
careful evaluation of the case by the social worker, he was accepted at
the Reception and Study Center for Children (RSCC).

91. What must be the reason for accepting Frank even if he has still a
family?
A. His mother is working and unable to take care of him.
B. His mother lacks parenting skills to take care of him.
C. Frank’s mother is an irresponsible parent.
D. Inability of the family to provide for his basic needs.
Reception and Study Center for Children (RSCC).

is a 24-hour residential facility that provides social work

interventions to children 0-6 years old
92. What statement is TRUE with respect to the
institutionalization of Frank?
A. Institutionalization is the right intervention for hm whose
family is economically handicapped.
B. Institutionalization for him is the last resort.
C. Community-based service is preferable than institutional
care
D. Institutional care for him is better than family care since
his family has problems.
92. What statement is TRUE with respect to the
institutionalization of Frank?
A. Institutionalization is the right intervention for hm whose
family is economically handicapped.
B. Institutionalization for him is the last resort.
C. Community-based service is preferable than institutional
care
D. Institutional care for him is better than family care
since his family has problems.
93. How can the social worker validate the
information provided by the mother?
A. Interview with Frank
B. Observation with the mother during her interview
at the center
C. Use of secondary data
D. Collateral information from relatives and
neighbors
93. How can the social worker validate the
information provided by the mother?
A. Interview with Frank
B. Observation with the mother during her interview
at the center
C. Use of secondary data
D. Collateral information from relatives and
neighbors
94. What guiding principles should be observed by the social
worker in this case?
I. Acceptance
II. Confidentiality
III. Self-determination
IV. Worker’s self-awareness

A. I, II and IV
B. II, III and IV
C. I, III and IV
D. I, II and III
94. What guiding principles should be observed by the social
worker in this case?
I. Acceptance
II. Confidentiality
III. Self-determination
IV. Worker’s self-awareness

A. I, II and IV
B. II, III and IV
C. I, III and IV
D. I, II and III
95. Which is the end-goal with respect to the
institutional care of Frank?
A. Prepare him to enter formal school
B. Place him temporarily in an institution
C. Prepare him for permanent placement
D. Build the family’s capability to take care of
him
95. Which is the end-goal with respect to the
institutional care of Frank?
A. Prepare him to enter formal school
B. Place him temporarily in an institution
C. Prepare him for permanent placement
D. Build the family’s capability to take
care of him
Situation 10 - Leslie is eight years old. Her mother is a solo parent who works
hard in order to be able to send her to school. One day, she was seen bleeding
and unable to speak by kind mother of a schoolmate. She brought her home
upon finding her wandering and crying on the street. Leslie’s mother brings her
to the hospital where she is diagnosed to have been raped and in state of shock.
The mother does not know what to do.

96. If you were assigned as Leslie’s social worker in the hospital, the following
initial actions except one would be in order.
a. Help her identify ways of handling her emotions when she is in the presence of
Leslie
b. talk to her and allow to ventilate feelings
c. Discuss her the possibility of bringing the matter to the police authorities
d. Explore with her what Leslie’s actions were prior to the incident
Situation 10 - Leslie is eight years old. Her mother is a solo parent who works
hard in order to be able to send her to school. One day, she was seen bleeding
and unable to speak by kind mother of a schoolmate. She brought her home
upon finding her wandering and crying on the street. Leslie’s mother brings her
to the hospital where she is diagnosed to have been raped and in state of shock.
The mother does not know what to do.

96. If you were assigned as Leslie’s social worker in the hospital, the following
initial actions except one would be in order.
a. Help her identify ways of handling her emotions when she is in the presence of
Leslie
b. talk to her and allow to ventilate feelings
c. Discuss her the possibility of bringing the matter to the police authorities
d. Explore with her what Leslie’s actions were prior to the incident
97. While in the hospital, Leslie may not yet able to talk to
the social worker about the rape incident. The social worker
shall take this task as priority in helping Leslie’s mother take
a caring attitude.
a. Never talk to Leslie
b. Induce Leslie to talk about the sexual abuse experience
by means of play exercises
c. Encourage her mother to talk about the incident every
time she has chance to do so
d. Guide her mother how to show Leslie that she care for her
97. While in the hospital, Leslie may not yet able to talk to
the social worker about the rape incident. The social worker
shall take this task as priority in helping Leslie’s mother take
a caring attitude.
a. Never talk to Leslie
b. Induce Leslie to talk about the sexual abuse experience
by means of play exercises
c. Encourage her mother to talk about the incident every
time she has chance to do so
d. Guide her mother how to show Leslie that she care for
her
98. In the hospital, Leslie may resist initial attempts to
talk to her about the incident as manifested by not
talking. As the worker, how do you handle her
resistance?
a. Talk to her mother only
b. Lower her resistance by expressing your sympathy
c. Ignore her
d. Be patient and take a caring attitude when you visit
her
98. In the hospital, Leslie may resist initial attempts to
talk to her about the incident as manifested by not
talking. As the worker, how do you handle her
resistance?
a. Talk to her mother only
b. Lower her resistance by expressing your sympathy
c. Ignore her
d. Be patient and take a caring attitude when you
visit her
Situation 11 - As helping process with Leslie progresses, and your small
talks and caring attitude bring some positive results, you and Leslie
establish a working relationship.

99. Treatment of sexually abused children involves restoration of trust in

people self-worth. This may be accomplished through the following
except one:
a. Advise her not to make friend in school
b. Preparing teachers and school staff of her return to school
c. Teach her and parents about protective behavior
d. Responding sensitively as she manifest confusing emotions
Situation 11 - As helping process with Leslie progresses, and your small
talks and caring attitude bring some positive results, you and Leslie
establish a working relationship.

99. Treatment of sexually abused children involves restoration of trust in

people self-worth. This may be accomplished through the following
except one:
a. Advise her not to make friend in school
b. Preparing teachers and school staff of her return to school
c. Teach her and parents about protective behavior
d. Responding sensitively as she manifest confusing emotions
100. Leslie’s traumatic experience of being abused
would need a great deal of emotional and
psychological support. As her social worker, you
can maximize support through the following except
one:
a. Remaining calm and believing in her resilience
b. Judgmental look or attitude
c. Responding sensitively
d. Using Leslie’s words to talk about her experience
100. Leslie’s traumatic experience of being abused
would need a great deal of emotional and
psychological support. As her social worker, you
can maximize support through the following except
one:
a. Remaining calm and believing in her resilience
b. Judgmental look or attitude
c. Responding sensitively
d. Using Leslie’s words to talk about her experience