TM

eOffice
User Reference Guide

Copyright © DynoPlex, Inc 2002-2007

Version 4.1
 DynoPlex eOffice User Reference Guide

Table of Content

REQUIREMENTS AND COMPATIBILITY .............................................................................................................................3

DOWNLOAD...............................................................................................................................................................................4
ACTIVATION ..............................................................................................................................................................................6
EFILE .........................................................................................................................................................................................11
ECELL........................................................................................................................................................................................17
EWORD .....................................................................................................................................................................................30
VIEWALL...................................................................................................................................................................................37
ESPELL .....................................................................................................................................................................................40
EOFFICE ...................................................................................................................................................................................44
ATTACHMENTS PROCESSING IN BLACKBERRY MAIL CLIENT...............................................................................45
EZCASE.....................................................................................................................................................................................47
EZCASE DESKTOP ................................................................................................................................................................50
EFILE DESKTOP .....................................................................................................................................................................57
PRINTERS.................................................................................................................................................................................60
TROUBLESHOOTING ............................................................................................................................................................60

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1. Requirements and compatibility

Dynoplex eOffice is compatible with all BlackBerry devices. According to the number of applications
of the suite you are going to install it requires from 690Kb to 1.5Mb of free memory space (see the
table below to get acquainted with basic requirements):

Products\Bundles Required Memory

Space
eOffice Professional:
eFile
eWord
eCell
eSpell
ViewAll
eZcase
1.95 Mb
PlayAll
Print
Fax
Online File Storage
Attachment Editing
Remote Desktop Access
Opera Mini
MasterDoc
eFile
ViewAll
PlayAll
1.20 Mb
MasterDoc
Online File Storage
Attachment Editing
Remote Desktop Access
eSpell 1.60 Mb

You can check free memory under Options->Status->File free.

Note 1: All bundles and standalone applications require eFile and core applications installed on
the handheld.

Note 2: Applications can be installed on local built-in memory only.

Note 3: For old BlackBerries with RIM OS 4.0 and 4.1, apart from memory requirements there
are also limitations on number of supported modules. It won’t support more than 255 modules.
If the number of installed modules exceeds this value some of applications will stop working.
You can check modules installed on your handheld under Options->Advanced Options-
>Applications->modules.

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2. Download

DynoPlex provides two different ways of loading its applications on the handheld to make this
process more convenient and reliable. You can use any of the methods described below. Please
follow the installation procedure carefully and pay attention to the notes at the end of each section.
This will help you to set up and configure the software correctly and avoid installation issues.

2.1 OTA installation

OTA (Over-the-Air) installation allows you to install Dynoplex applications directly on your
BlackBerry®. This is the most quick and convenient way to load the software. If something doesn’t
go as it is described please go to section 2.4 “Troubleshooting”.

Follow the steps below to install the applications:

1. Open BlackBerry Browser

2. Go to www.dynoplex.com

3. Select Mobile Version

4. Click on “Downloads“ link

5. Select application to download

6. Press Download button

The application will be automatically downloaded and installed on you device.

Note 1: If you wish to have the ability to transfer files from your desktop to the device over-the-
air installation requires some additional steps to be performed – you should also download and
install eFile on your desktop.

Note 2: If you install eSpell or any bundle which includes this application the dictionaries will be
loaded afterwards, when you initially run the application.

Note 3: Some applications are not available for OTA installation.

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2.2 Desktop installation

Desktop Installation is another way to install native BlackBerry software and 3rd party applications.
Though it takes more time than OTA one it automatically loads all necessary files and modules. For
instance it loads eSpell dictionaries alongside with the installation of applications. If something
doesn’t go as it is described please go to section 2.4 “Troubleshooting”.

Before loading Dynoplex applications please check whether handheld software and BlackBerry
Desktop Manager have the same versions. You can check handheld software version under
Options->Status on your device. To check BlackBerry Desktop Manager version please launch it
and press Help->About.

Use the instructions below to load software and install it on the handheld:

A. Download the applications on the computer

1. Go to http://www.dynoplex.com
2. Click on Downloads
3. Download your application

B. Install the applications on your computer

1. Close BlackBerry Desktop Manager

2. Plug your handheld to the desktop
3. Run the installation script downloaded in the step A
4. Follow the prompts to finish the installation.

C. Install Dynoplex applications on your device

1. Plug your handheld to the computer

2. Launch BlackBerry Desktop Manager
3. Open Application Loader
4. In the new window hit next. The communication will be established.
5. Hit next and you’ll see Application Selection Window
6. Check all Dynoplex Applications
7. Check MemoPad and Tasks
8. Hit Next. The list of the applications to be installed will be presented
9. Hit Finish

2.3 ViewAll converter installation

If you wish to convert files to ViewAll compatible (convert for viewing) format you should install
ViewAll converter on your desktop.

1. Please go to http://www.dynoplex.com/downloads_v41.shtml and download ViewAll converter

on your desktop.
2. Run the installation script
3. Click on yes or OK every time it asks you to install new utility

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2.3 Results

When product is installed new icons appear on

the main screen of your BlackBerry®. They are
eFile, eOffice. Please see detailed information in
the corresponding sections.

3. Activation

3.1 Trial

By default DynoPlex provides 7-days trial for all applications. To sign up for a free trial you should
launch eFile and select “Sign up for a free trial” option to start evaluating the product. During this
period this will be fully fictional copy. When trial expires the application will be blocked and you’ll
have to put an activation key in to unlock it.

3.2 Activation Key

Activation key is automatically provided when purchase is complete. You can find it in one of your
purchase confirmation e-mails. Though notifications from various resellers look different, as a rule
they contain the following information:

• Order ID
• Customer Name and contact information
• Activation key

Each key consists of 15 characters and used during the activation process.

3.3 Product Activation

All activations of Dynoplex products go through network connections and require data plan. If you
are activating the copy for the first time please use the instructions below to activate your copy. In
case you have changed devices and need to transfer the license to the new handheld please go to
section 3.3 “Changing Devices”.

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Open eFile and select “Activate Commercial License” in the

registration wizard.

Put your activation key in and when it is done click on

“Submit”.

In the new window you should fill in personal info. Click on

“Apply Personal Info” to complete registration.

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3.4 Changing Devices

If you are going to change your handheld you should transfer your license first. To do that please go
to www.dynoplex.com, enter My Account section and log in using your User ID and password which
were included in your registration confirmation e-mail. Then click on Profile Management and
enter your new device PIN. You can find your device PIN number under Options->Status on the
handheld. When it is done your license is ready to be reactivated. Please open eFile and select
Confirm Existing Registration in the registration wizard and click on Submit. You do not need to put
any activation keys in again.

3.5 Buy Now 1

This option allows users to purchase applications right from the handheld. Buy now option comes up
in the registration wizard. If you’ve already registered some applications before and registration
wizard doesn’t pop up on the launch of eFile you can easily invoke it by going to Start->Settings-
>Register.

When you click on Buy Now the screen looks as it is shown on the picture.

1
This option is not available in some releases. All purchase information goes through secure connection and processed by
DynoPlex Inc.

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To learn more about product components click on Details. To get back to Buy Now dialog click on
Cancel.

Click on Continue to purchase a product. The following screen comes up. It shows the list of
selected applications and prices.

Click on Back if you wish to edit your shopping card. Click on Continue to get to next screen. Fill in
personal data. All fields are required.

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Click on Continue to get to next screen. Fill in credit card information in this dialog. All fields are
required. Visa, Master Card and American Express card types are supported.

Click on Purchase to complete. If data is valid eFile shows the following dialog with total price. Click
on OK to close it.

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4. eFile

4.1 eFile Overview

eFile is an advanced free BlackBerry file manager. It provides quick access to all Dynoplex applications
and allows browsing files stored locally on BlackBerry built-in memory, SD cards and online file storage
(see section “Online file storage”). It also includes key functions for updating, registering, adding and
erasing applications. Users can easily create folders, rename files and move them between directories.
File type associations allow immediate application launch from eFile.

4.2 Launching

When you first launch eFile it shows standard

BlackBerry security message. Please check all
boxes in this window and hit allow this connection.
Otherwise you won’t be able to access device built-in
memory and SD-cards from eFile.

4.3 Navigation

eFile user interface looks as it is shown below. It has 5 main elements divided by functionality:

• Date and Time

• Toolbar with buttons to run different
commands
• Start Menu for launching applications,
configuring settings and other options
• Shortcuts for applications
• File management contains tree view
panel (right pane) and list view panel (left
pane) delimited by a vertical line to
browse file and folders

There are several ways to navigate in eFile:

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- Use tree and list items in the toolbar to access left and right panes for files and folders navigation
- Click Start button and select Focus item and choose any of the offered options
- You can also switch between the elements by holding ALT button and pressing the wheel

You can also alter the width of the tree view and list view panels. To do that, highlight one of the
panels, and then start rolling wheel clockwise or counterclockwise (or left and right in case your
BlackBerry ® has trackball) while holding down the ALT button.

Now you can also navigate using mouse cursor by clicking on the icons as you do it on your
desktop. To activate mouse you can type word “mouse” while in the screen of eFile or go to Start -
> Settings -> Interface and check this option to activate.

4.4 Start Menu

Start Menu contains the following items:

• Programs – provides list of installed

applications and allows you to launch
them by clicking on the corresponding
icons

• Recent – shows the list of currently

opened files

• Settings – this submenu contains list of

the items which provide you access to
various settings and configurations of the
system (see section 4.4)

• Focus – shows list of general

components of eFile

• Search – looks for files and folders located in the built in phone memory and extension cards

• About – contains information about current version of eFile

• Exit – closes eFile

4.5 Settings submenu

The settings menu group can be evoked through Start ->

Settings and looks as it is show on the picture.

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It contains the following items:

• Add programs – In case you decide to extend your

Dynoplex package with additional applications this option
allows you to download and install software wirelessly. It
contains the list of all Dynoplex applications. If you wish
to load a new one – just click on add button on the right
to the application label. Remove button completely
erases application. If application is already installed on
the handheld it has only remove option in other case it
has Add button right to its label.

• Interface – launches the main window visual

settings dialogue.

Mouse - turns on mouse in eFile Dynoplex applications

Show toolbar – shows/hides the toolbar

Theme – changes theme interface

• Network – enables to configure network settings

• Printers – this option allows you to manage you network and Bluetooth printers. In order
to use network printer you should have BES (BlackBerry Enterprise Server) and
eFileServer installed. Individual clients can use PDA printers (see section “Printers”).

• Register – launches registration wizard for activating the copy and check applications’
license status. Each application has its registration status as it is show on the picture
below:

• Registry Editor – launches register editing utility

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4.6 Files and folders

All operations in eFile are initiated either through a

popup menu or through the toolbar buttons. To access
the menu, click the roller wheel while standing on any
folder or file. The following are basic folder and file
processing operations in eFile: creating, opening,
closing, copying, pasting cutting, renaming and
deleting. The full path to the current folder is displayed
in the program title row. eFile contains two root folders
by default: Local and Network. Local folder contains
files and folders operated by eFile FS. Network folder
provides access to online file storage. These folders
are parent to all user folders and files and cannot be
removed or renamed

If your device runs OS 4.2 or higher you should also

have Internal folder to access both built-in flash
memory and micro-SD cards. Under Internal you can
find Device and SD card folders for internal and card
memory respectively.

You can create a new folder using one of the two

following methods:

• Highlight the parent folder, then evoke the menu by

pressing the wheel and choosing the “New Folder” item

• Select the “New Folder” button on the toolbar a popup

menu appears with multiple options. Choose ‘New
Folder’. Name your folder and confirm your action by
pressing ‘Create new folder’ in the dialogue that
appears to complete the operation.

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Additionally, the tree view folder options menu contains the following items: ‘open’, ‘rename’,
and ‘delete’, which allow the corresponding operations. “List view” options give extra
functionality to folder operations: ‘up’ (to move up the folder hierarchy), ‘cut’, ‘paste’
(appears when ‘cut’ is already selected) and ‘copy’.

Note: You are not allowed to create any folders on a root level of eFile

4.7 Date and Time

There is a Date and Time option in the right

bottom corner of eFile. If you highlight the
option current date will be displayed.

Click once to see full screen of Date and

Time utility.

4.8 Registry Editor

Registry editor was designed to simplify configuring the application and fixing different
issues. Please do not make any changes yourself in device register this can cause
unpredicted issues.

Format is an internal eFile file system command which completely erases eFile internal data
and brings the system to initial conditions. It is used to resolve critical issues when data is

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corrupted or something goes wrong during installation process. You can evoke this
command by launching Registry Editor under Start-Settings in eFile and pressing the wheel
to evoke application dropdown menu.

Note: if format is performed all data stored in eFile will be removed without any
possibility to restore. Please back up all necessary data before calling this command.
You can transfer all valuable files on your desktop using eFile Desktop application (see
section 12).

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4. eCell

4.1 eCell Overview

eCell is a fully functional spreadsheet application created specifically for BlackBerry®

devices. It features and intuitive user-friendly interface, easy transfer of files to and from
your PC and provides perfect extension to your desktop spreadsheet. eCell is fully
compatible with MS Excel.

eCell comes with the following functionality:

- View and edit existing spreadsheets files

- Create new, full size spreadsheets up to 65536 rows and 256 columns

- Add and edit formulas and charts right on your BlackBerry

- Import and export files directly from MS Excel

- To make eCell more convenient to use we have added Toolbar buttons above the
spreadsheet pane to simplify access to main commands. If you wish to use the full
screen, Toolbar can be switched off.

4.2 Launching

You can launch eCell using one of the following ways:

• Open eOffice and click on eCell icon

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• Open eFile and using eCell shortcut in the lower toolbar right to Start button

• Open eFile and press Start->Programs->eCell

• Find existing MS Excel document on your device and click on it (in this case eCell will
launch with the opened file)

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On the first launch eCell shows the following BlackBerry® security message:

Please check all boxes in this window and click “Allow this connection”. Otherwise you won’t be
able to access device built-in flash memory and SD-cards.

4.3 Navigation

After launching eCell the BlackBerry®

screen will look as shown on the picture.
The basic elements are:

• Title row with the name of the current

file
• Toolbar with buttons to run standard
commands
• Cell data area to enter data and
formulas
• Table with cells where data is displayed
• Table cursor – a bold frame that can be
moved using the wheel (trackball)
• Row and column labels
• Sheet Tabs – 3 sheets are included by default and an unlimited number can be added

After opening a spreadsheet the cursor is positioned in cell A1 of the table. You can move
the cursor between cells by rolling the wheel (hold down the ALT button while rolling the
wheel for horizontal movement). If your device is trackball operated you can easily move left
and right, up and down by rolling it in respective direction. When cursor reaches the end of
the visible area the cell table scrolls to present cells in the scrolling direction.

To switch between sheets invoke drop down menu by pressing the wheel and select Focus-
Sheets (if your device is operated by trackball you should press BlackBerry logo button to

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access the menu). The two triangle icon will appear in the bottom left corner and you will be
able to move between sheets by rolling the wheel. Click the wheel (trackball) on the
selected sheet to move to the cell table area.

You can also switch between sheets and other basic elements by pressing ALT+Wheel
(ALT+Trackball).

To enter cell data area, move cursor onto the desired cell and press ENTER. The contents
will be preserved and the focus will move to the cell data area. To leave the cell data area
without saving the changes press ESCAPE button below the wheel. If your BlackBerry® is
trackball operated ESCAPE button is located on the right to the ball.

4.4 Mouse

To activate Mouse option please open eFile and press Start->Settings->Interface and check
“Mouse” checkbox. You can also type word “mouse” while you in the main screen of eFile.
When mouse is activated it looks as on a picture below:

To select a cell with mouse you should simply click on it. To select multiple cells please click
on a cell which is in the upper right corner of selection area (start point), click on CAPS
button and then click on a cell which is in the lower left corner of the area (end point).

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The selected area looks as it is shown on the picture below:

To cancel selection click on Esc button on your BlackBerry or click once on a start point.

4.5 Toolbar and dropdown menu

All operations in eCell are initiated either

through a drop-down menu or through the
toolbar buttons and they supplement each
other. The menu contains full variety of
supported options. To access the menu click
the wheel while standing on any cell. If your
device is trackball operated you should press
BlackBerry button to invoke the menu.

Most of items have submenus. If an item

contains submenu it has plus (+) or minus (-)
on the right to its label. When you click on the
item with plus the menu expands and all sub
items are displayed below separator strip. On
the picture parent item “File” contains sub items “New”, “Open”, “Save” etc.

If you wish to hide the toolbar in order to use full screen you should invoke dropdown menu
and press Start-Format-Hide Toolbar. To get it back go to Start-Format in the menu and
select Show Toolbar.

4.6 Creating and Editing

You can create a new spreadsheet by

clicking ‘New’ in the toolbar or selecting File-
New in the dropdown menu. Name of the file
is displayed in the program title row. When
launched, eCell loads Book1 by default.

All editing options are located in toolbar and

dropdown menu. If you wish to edit a cell you
should highlight it first and then change its
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value. If cell is highlighted it has bold blue

frame.

If you wish to select multiple cells you

should invoke drop-down menu and choose
Select option. The menu will expand and
you’ll see sub items below the separating
line. eCell provides ability to select Cells,
Rows, Columns and all table elements by
pressing All. If you select more than one
cell the selected cell change their
background from white to blue.

To manage column width you can use either width option in the toolbar or select Column
width option in the dropdown menu under Format.

Format item also encloses:

• Cells option to format cells properties such as data format, alignment and font style.

• Rename sheet to rename sheets (by default sheets have the following names:
Sheet1, Sheet2 etc)

• Hide/Show toolbar to provide ability to use full screen or graphical options to perform
different commands

To change the cell formatting select the

cell or cells you need to re-format, and
invoke Cell option in the menu.

By default, text in cells is aligned to the

left. Numbers, on the contrary, are
aligned to the right of a cell. You can
change the alignment with the toolbar
buttons or with the alignment options of
the formatting dialog.

You can also make data in the cell bold,

italic or underlined using the formatting
dialog or toolbar buttons.

Numbers in eCell can be formatted only through the formatting dialog. Here is the list of
number format categories with brief explanations:

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• General. General number formatting – this is the default format. Numeric values are
displayed as whole numbers, decimal fractions or numbers in exponential format (if
numbers are too big or exceed the cell size). For example exponential format for
number 1000000 is 1e6.

• Date. Here you can switch between 28 date formats.

• Time. Provides ability to switch between 4 time formats.

• Date&Time. Here you can switch between 8 date & time formats.

• Number. Here you can change number formatting.

• Currency. Here you can select currency formatting.

• Percentage. This category adds & symbol to numbers.

In the formatting dialog click “OK” once you have selected all required formatting options.

You can copy and paste cell data, including formulas. To copy cell data use the following
instructions:

• Select a cell or a range of cells (initial range) and copy it to the clipboard. To select
cells, click on Select-Cells/Rows/Columns menu.
• Place the cursor in the range to which you wish to copy data (setting range) and
paste the clipboard data.

Number of sheets in eCell is unlimited. Every sheet consists of cells and every cell contains
one of the following data types:

• Numbers
• Text
• Formula

Numeric values (numbers) show quantitative

relations between data of a certain kind. For
instance, sales volume, number of
employees, Earth radius, etc. Numbers in
cells can be used as input parameters in
formulas and charts. Numbers can also be in
data and time format.

Besides numbers, you can edit text in sheets.

As a rule, text is used for entering numbers,
column labels and some relevant information
about tables.

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If you enter text in a cell that exceeds the current width of a column, eCell will display the
whole text using the neighbor cells. If neighboring cells are not empty, the program will
display the maximum number of characters that fit in the cell width and the cell data area will
show data in full.

4.7 Wrap, Merge and Vertical Align options

If you want text to appear on multiple lines in

a cell, you can format the cell so that text
wraps automatically.

To use this option select a cell and then

press Alt+Trackball to move to a toolbar.
Then move cursor to “wrap” option. It is
highlighted with blue. Click on it.

Your text will be wrapped. By default it is

bottom aligned.

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For the optimal display of the data on your

worksheet, you may want to reposition the
text within a cell. eCell allows you to change
the alignment of the cell contents. To change
text alignment -highlight a cell and press
Alt+trackball to move to a toolbar. Top
alignment is highlighted on a picture with
blue.

To make your text center aligned highlight

this option in the toolbar as it is shown on the
picture.

4.8 Saving

When you finished editing your spreadsheet you can save it to one of the following
locations: Local, Internal or Network. If you save the file to Local folder it will be stored in the
handheld built-in memory operated by eFile FS. Internal folder provides you access to
device flash memory and SD-cards. If you select Network folder the document will be saved
to online file storage or directly to your desktop.

4.9 Charts

Charts are pictorial presentations of

numerical data located in the sheets.

eCell provides you perfect ability to create

colored charts right on the handheld. It
supports at least 11 chart types and 22
subtypes.

Here is the list of the eCell diagram types

and number of subtypes:

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• Column - 3
• Bar - 3
• Line - 3
• Pie - 2
• XY (scatter) - 2
• Area - 3
• Doughnut - 1
• Radar - 1
• Bubble - 1
• Stock - 3

To create a chart you should select cells with

data first and then select Chart option in the
toolbar or in the dropdown menu under Insert
item. When it is clicked the screen looks as it
is shown on the picture. Select chart type and
press OK.

Chart will be placed on a separate sheet. By

default charts are given the following names:
Chart1, Chart2 and etc.

4.10 Formulas

In eCell you can create complex formulas

employing both numbers and text. If you
enter a formula in a cell, the calculated result
will be displayed in the same cell. If you
change any of the input arguments, eCell will
automatically recalculate output value and
display new result.

If you wish to create the formula highlight the

needed cell and press enter. The focus will
be switched to cell data area. Then enter
equal sing (=) and type the formula. To finish
formula entry press the ENTER button or
click the roller wheel. The syntax is similar to
MS Excel and most of economical, statistical and logical functions are supported. All
functions begin with an opening parenthesis, followed by a closing parenthesis. Functions
differ by their arguments:

• functions without arguments

• functions with one argument
• functions with fixed number of arguments

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• functions with non-fixed number of arguments

• functions with optional arguments

If there is more than one argument in the function, each argument is separated by comma.
You can insert function either by typing it manually in the cell data area or by clicking insert
function option which is right to cell data field or in dropdown menu under Insert item. If you
are not advanced eCell user it is strongly recommended not to type functions yourself.

Insert function interface looks as it is shown on the picture. This window has two panes to
select functions and one lower pane with buttons and function brief description.

Function categories are listed on the right pane, while alphabetical list of functions within the
selected category is on the left one. Select function and then press “OK”. The function name
will be added to the eCell main window edit bar. Use the keyboard to enter arguments in the
cell data area right in the sheet. When row of arguments is formed, select the “OK” button to
add a function to the cell.

eCell uses different operators in formulas. Below you can find the list of supported
operators:

• ‘+’ addition
• ‘-‘ subtraction
• ‘*’ multiplication
• ‘/’ division
• ‘^’ exponentiation
• ‘&’ concatenation
• ‘=’ comparison operator “Equal to”
• ‘>’ comparison operator “Greater than”
• ‘<’ comparison operator “Less than”
• ‘>=’ comparison operator “Greater than or equal to”
• ‘<=’ comparison operator “Less than or equal to”
• ‘<>’ comparison operator “Not equal to”

You can also use round brackets in formulas to indicate the order of calculations.

4.11 Sorting Data

eCell allows you to select a section of the worksheet and sort the data in that section. To
sort the data, first select the area by clicking Select item in the menu and selecting one of
the offered options (Cells, Rows, Columns) and roll the wheel (trackball) to select the right
area. If your device is track wheel operated you should hold down ALT button and scroll the
wheel to move your selection horizontally. Once you selected what you want to sort, switch
the focus back to the toolbar and click on A-Z or Z-A buttons for ascending and descending
sorting. eCell sorts cells based on the value of the cells in the first selected column.

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4.12 E-mail

You can send your spreadsheets as

attachments via e-mail. To open e-mail dialog
you can use toolbar option or invoke
dropdown menu and select “Send by E-Mail”.

Contact selection screen will appear. If you

have no contacts the screen will be blank. In
this dialog you can also create and save new
contact (“Create New Contact” option) or use
entered e-mail address only once without
saving (in this case enter the recipient
address right away and click on “Use once
as e-mail”).

When contact is selected the following

screen comes up. You can add unlimited
number of recipients by clicking on “Add
Another Contact” button. If you selected
contact by mistake you can easily remove it
from the list by clicking on “Remove
Contact”. When recipients list is created
press “Continue” button to send e-mail.

Next screen suggests you to fill subject line

and check recipient address.

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The application will show the following screen

if your message was sent successfully.

4.13 Printing

eWord provides you the ability to print doc files. You do not need to install any other software. The
only thing you need is to pair your device with supported printer (see section “Printers”). You can
access Print option via dropdown menu and under File option.

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5. eWord

5.1 eWord overview

eWord is a fully functional text processor application created specifically for a variety of BlackBerry®
devices. It features an intuitive, user friendly interface, easy file transfer to and from your PC, files
printing and provides a perfect extension to your desktop word processor.

eWord comes with the following functionality:

- You can view and edit existing document files with rich formatting.
- You can create new text documents with rich formatting right on your BlackBerry®.
- eWord is compatible with Microsoft® Word and supports many of its formatting functions including
font styles, paragraph alignment, auto-numbered lists and indention.
- Document Converter allows you to import/export files directly from Microsoft® Word.
- Print option allows you to use PDA printers and variety of BlueTooth printers with PCL support.
- You can check document spelling in a various languages.
- To make eWord even more convenient to use we have added Toolbar buttons above the screen to
simplify access to main commands. If you want to use the full screen, the Toolbar can be switched off.

5.2 Launching

You can launch eWord using one of the following ways:

• Open eOffice and click on eWord icon

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• Open eFile and using eWord shortcut in the lower toolbar right to Start button

• Open eFile and press Start-Programs-eWord

• Find existing MS Word document on your device and click on it (in this case eWord will
launch with the opened file)

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On the first launch eWord shows the following BlackBerry ® security message:

Please check all boxes in this window and click “Allow this connection”. Otherwise you won’t be
able to access device built-in flash memory and SD-cards.

5.3 Navigation

eWord screen looks as it is shown on the

picture.

The basic elements are:

• Title row with the name of the current file

• Toolbar to perform standard commands

• Toolbar for font style, alignment and

numbering options

• Toolbar for font color, size and style

management and check spelling option

• Document test area for editing

• Scrollbar for indicating current viewpoint position and quick scrolling

To navigate between the elements you should hold ALT button and press the wheel
(trackball).

In order to move left and right in the text area you should scroll the wheel up and down while
holding ALT button. If your handheld has trackball you can scroll it left and right to move
cursor along the line.

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5.4 Toolbar and dropdown menu

All text formatting is initiated through toolbar or

dropdown menu. Press the wheel to access
dropdown menu. If your device is trackball
operated you should press BlackBerry button to
invoke the menu.

Most of items have submenus. If an item contains

submenu it has plus (+) or minus (-) right to its
label. When you click on the item all sub items
are displayed below demarcation strip. On the
picture parent item “File” contains sub items
“New”, “Open”, “Save” etc.

5.5 Creating and editing

You can create new document either by clicking on the “New” icon in the tool bar or by evoking
dropdown menu and selecting an appropriate option.

All necessary options for text editing are located in formatting toolbar and dropdown menu. They
give you the options to change font style (Italic, Bold, Underline), control sections alignments (Left
Align, Center Align, Left Align), create marked lists with Numbering, Bullets, Decrease Indent,
Increase Indent options, change font color with Font Color, text highlights, font size and font type can
be managed with Highlight, Font Size and Font options respectively.

If you wish to format any part of you text with

these options you should select it first. Press
Num button shortly and roll the wheel (trackball)
to select the text. You can also use select option
in dropdown menu under Edit. Selected text is
displayed highlighted as it is shown on the
picture. When it is done press Alt + Wheel (Alt +
Trackball) to switch to toolbar and select the
option for editing. As soon as you click on the
option the select part will be formatted. If you
wish to cancel formatting you can either click on
the option again or click on Undo option which is
in the top toolbar.

5.6 Mouse

To activate Mouse option please open eFile and press Start->Settings->Interface and check “Mouse”
checkbox. You can also type word “mouse” while you in the main screen of eFile. When mouse is
activated it looks as on a picture below:

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To select a text place mouse cursor right to the first word of selection and click once. Then press
CAPS button and move your mouse to the end of selection and click once. The selected text is
highlighted as it is shown on a picture below:

To cancel selection press ESC mouse on your BlackBerry keyboard.

5.7 Document saving

When you finished editing your document you can save it to one of the following locations: Local
(Internal) or Network. If you save the file to Local folder it will be stored in the handheld built-in
memory. If you select Network folder the document will be saved to online file storage.

5.8 Printing

eWord provides you the ability to print doc files. You do not need to install any other software. The
only thing you need is to pair your device with supported printer (see section “Printers”). You can
access Print option via dropdown menu and under File option.

5.9 E-Mail

You can easily send your doc files via e-mail. To open e-mail dialog you can either use toolbar
option or invoke dropdown menu and select “E-Mail”.

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Contact selection screen will appear. If you have no contacts the screen will be blank. In this dialog
you can also create and save new contact (“Create New Contact” option) or use entered e-mail
address only once without saving (in this case enter the recipient’s address and click on “Use once
as e-mail”.

When contact is selected the following screen comes up. You can add unlimited number of
recipients by clicking on “Add Another Contact” button. If you selected contact by mistake you can
easily remove it from the list by clicking on “Remove Contact”. When recipients list is created press
“Continue” button to send e-mail.

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Next screen suggests you to fill the subject line, check recipient’s address and select file sending
mode. If “Send document as attachment” box is checked the file will be send as an attachment,
otherwise in the message body.

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6. ViewAll

6.1 View All overview

View All is an advanced file viewer which allows to browse most of the popular file formats such as
PDF, DOC, TXT, JPEG, PNG, GIF, XLS. It displays full-size pictures and provides zoom option to
view full image and its details.

6.2 First Launch

On first launch View All shows standard

BlackBerry security screen. Please check all
boxes here and press “Allow this connection”.
Otherwise you won’t be able to access micro SD-
card and built-in flash memory.

6.3 Opening files

When View All is launched it shows file browser for file selection.

It displays only those files which are compatible with View All.

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6.4 Viewing files

When file is opened it shows general structure of the document as a set of pictures. If you wish to
view one of the pages in full-size, you should highlight it and press the wheel.

Dropdown menu will appear with several options

to open the page. Select one of them and the
image will be displayed.

View All window has 3 main elements:

• title row with application name, file name,

zoom settings

• image area with image itself

• and navigation area which show current

position of the screen on the page

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6.5 Dropdown menu

Dropdown menu contains additional options

for image viewing, printing and saving. To
invoke dropdown menu press the wheel or
BlackBerry button in case your device is
trackball operated.

This menu contains the following items:

• Open – launches Open File dialog to

open a new file

• Save As – launches Save As dialog to

save current file

• Thumbnails – switches viewer to thumbnails mode, shows thumbnails of document

pages

• Next Page/Previous Page – opens next/previous page

• Show Magnifier – shows/hides magnifier (see details in “Magnifier” section)

• Zoom In

• Zoom Out

• Fit to Width

• Landscape

• Print

• Options

6.6 Magnifier

When magnifier option is activated it is looks

as it is shown on a picture. It allows you to
zoom any part opened document. You can
move magnifier left and right, up and down
using BlackBerry® trackball.

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7. eSpell

7.1 eSpell Overview

eSpell is a unique, integrated spellchecker for BlackBerry® platform that ensures every e-
mail and document will leave your device in a perfect form. eSpell seamlessly integrates
with the default BlackBerry® e-mail composer and with the entire suite of eOffice
applications. It is designed to provide fast, accurate and reliable spelling in any e-mail or
document by detecting misspelled words and suggesting correct spelling alternatives. eSpell
is flexible and expandable: you can add specialized dictionaries to your personal dictionary
at any time. Additionally, eSpell works in an entire range of languages supported by
BlackBerry®.

7.2 Dictionaries

eSpell provides the ability to use both server based and device based dictionaries. Using
server dictionaries you can save your handheld memory space. With device based
dictionary you won’t spend money for data traffic and will be able to check spelling even
when you are out of coverage.

Currently eSpell supports 16 device based and 26 server dictionaries:

Dictionary Comments
Device Based
English US >80000 words
English US Medium 65000 words
English US Light 40000 words
English British >80000 words
English British Medium 65000 words
English British Light 40000 words
English Canadian >80000 words
English Canadian Medium 65000 words
English Canadian Light 40000 words
Medical US English, >80000 words
Legal US English, >80000 words
German >65000 words
Italian >65000 words
Spanish >65000 words
French >65000 words
Server Based
Czech
Danish
German
German (Switzerland)
German (Germany)
Greek

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English
English (Canada)
English (UK)
English (US)
Spanish
French
French (Switzerland)
French (France)
Italian
Dutch
Norwegian
Polish
Portuguese
Portuguese (Brasil)
Portuguese (Portugal)
Romanian
Russian
Slovak
Swedish
Ukranian

7.3 Configuring eSpell

On first launch eSpell shows dictionary

selection wizard. Choose dictionary you are
going to use and click on “Select Dictionary”
button.

If dictionary files are not loaded on your

handheld the application may ask you to load
them. This action is performed only once and
in case you are using device based
dictionary it won’t go to network again. The
download procedure takes about 1 minute.

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When files are loaded eSpell shows standard

configuration window. It looks as it is shown
on the picture. This screen will come up
every time you launch eSpell next time.

On the top of the window it shows currently

selected dictionary and then suggests
different options to configure the speller.
Press “Change Dictionary” to switch current
dictionary to a different one.

In case you wish to edit your user dictionary

in order to add or remove some words press
“Edit User Dictionary” button.

This window will pop-up every time you

check spelling if “Prompt for dictionary before
spelling” box is checked.

If you wish to check spelling on the fly please check “Spell on the fly” box. In this case all
misspelled words will be underlined right in the message (see “Check spelling in BlackBerry
mail client” section).

“Suggestion Number” option sets up number

of variants suggested to replace a misspelled
word. To modify the value of the field simply
highlight the option and click on the wheel
(trackball).

Auto Correct option contains 800 most

commonly used words and automatically
corrects misspelled words if they are found in
this database.

7.4 Check Spelling in BlackBerry® mail client

When eSpell is installed it integrates with

BlackBerry mail client. You do not need to
open any additional applications. eSpell can
check spelling in two different modes: on the
fly and by user request. If “Spell on the fly” box
is checked (see “Configuring eSpell” section) in
eSpell configuration wizard it will highlight
typos automatically as it is shown on the
picture.

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To see the variants eSpell suggests you, place

cursor on a typo and invoke drop down menu
by clicking on the wheel (menu button). If you
wish to replace with one of the suggested
variants – click on the appropriate option in the
menu.

If you wish to perform full spell check - click on

the appropriate button in the menu. In this
case eSpell will work in a different mode.

When eSpell finds a misspelled word it suggests different options which are close in spelling
with the incorrect one. To select the correct word highlight it in the list and select Change option
in the lower toolbar. If you do not wish to correct the word press either “Ignore” button or “Add”
one.
When you press “Add” the misspelled word will be added to the user dictionary and trusted as
correct later. If “Ignore” option is applied the word will be skipped.

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8. eOffice

eOffice is an application manager. It contains

quick-launch icons for Dynoplex applications
and shows recently opened files. eOffice
screen looks as it is shown on the picture. It
has two panes. The top pane contains
applications icons and the lower one shows
shortcuts for the recently opened files.

You can collapse/expand panes by clicking

on the collapse/expand option in the menu.
When the top pane is collapsed you are able
to see more file icons.

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9. Attachments Processing in BlackBerry Mail Client

If you are using standard BlackBerry® mail client to send/receive e-mails the attachments
saving procedure is as follows.

Open e-mail with attached file and invoke menu. It

should have two options provided by Dynoplex: View
Attachment and Edit Attachment. If you click on one
of the options your handheld sends request to Dynoplex
server for file conversion.

When you click on any of the options the screen with

the list of attached files comes up. If the files are not
saved yet you’ll see clock icon right to their names and
information that application is retrieving attachment
information.

When attachment processing is finished it shows a

green tick that indicates that files have been
successfully converted.

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Invoke dropdown menu to obtain list of available

commands. Depending to the file the menu will contain
different number of options. For PDF file it looks as it is
shown on the picture.

Preview – shows file’s thumbnails for further opening in

ViewAll

Open with ViewAll – opens file in ViewAll application

Save Native – saves file in native format, so they do not

pass any conversion

Save for ViewAll – saves in a ViewAll compatible format

As Word documents files and Excel spreadsheets

support editing some additional options provided.

Open with eCell/eWord – opens file for editing in an

appropriate application.

Save for eCell/eWord – saves files in eWord (eCell)

compatible format for further editing.

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10. eZcase

10.1 eZcase Overview

eZcase™ is a secure data storage application for BlackBerry. eZcase™ is designed to safely
and securely store all your personal and sensitive data. Simple intuitive interface makes access
and retrieval of information a snap: when the entry is selected, it takes only a glance to see all
the relevant data in the preview pane. eZcase™ is using a strong industry standard encryption
algorithm making it one of the most secure data storage applications for the mobile devices.

When used in conjunction with Wireless Document Delivery service encrypted data files could
be backed up wirelessly and securely stored on the remote server.

eZcase™ key features:

- Convenient templates for multiple record types with customizable fields.

- Secure storage of sensitive information in the encrypted format.

- Multiple file support for storage and profiling.

- Record preview pane.

- Synchronization with PC for backup.

- Wireless backup function with the use of Wireless Document Delivery service.

10.2 Main Window Elements and Navigation

After launching eZcase, Blackberry screen will

look as it is shown on the picture below.

Following are the main elements of the program

window:

• Title row with the name of the current file

• Toolbar with buttons to run different commands

• Filter combo box to filter records by type

• Application data grid.

Operations in Safe are initiated either through a drop down menu or through the toolbar
buttons. To access the menu, click the roller wheel while standing on data grid. The menu has
two sections: the top with plus or minus signs next to the items, and the bottom, with submenu
commands. Clicking on a top item with ‘+’ next to it will expand the submenu commands for that
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item in the bottom section. Clicking on the submenu command will execute the selected action.
To switch between toolbar and data grid, click the wheel while holding <Alt> button.

10.3 File Processing

The following are basic file processing operations in eZcase. Name of the current file is
displayed in the program title row. When launched, eZcase loads last opened document or
creates new file if it’s launched for the first time.

You can create new document using the two

following methods:

• Select File→New

• Select the New button on the toolbar

When you create a new file eZcase shows Enter

password dialog. Later, to open the document
you’ll have to put it again, otherwise it won’t let
you view the content.

There are several ways to open an eZcase

document stored in Blackberry memory:

• Select File→Open

• Select the Open button on the toolbar

Then, you will see the dialog box Open, as it is

shown on the picture. Choose a document you
want to open from the list of all documents and
select Open.

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To save the current document, click on File→Save.

eZcase allows you to open and save files located on a remote server wirelessly.

You can also change current document’s password by selecting File→Change password from the
menu.

10.4 Data Preview

To preview record’s data, go to Record→View from

the menu or select one of the record types in filter
combo box. To return to default record view select
Record→All or just press Escape button.

10.5 Data Entry

To add a new record choose Record→Add New

Record from the menu. eZcase will display record
type dialog shown on the picture below.
You can use one of three predefined record
templates:

• Credit card

• E-mail account

• Password

Or create a custom record with your own fields

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When the focus is located in the Fields area, the content of the currently selected field can be
modified. To edit the existing field content, press the Enter button while the cursor is on the
value you want to edit. To overwrite the field content, place the cursor on the field and start
typing new data. To leave the field data area without saving the changes press Escape button.
To save the changes, press Enter button or click the roller wheel.

You can copy/cut and paste field with its value. For these operations you can use popup menu
or toolbar buttons. Also you can rename fields, insert your own fields and delete not used
ones.

11. eZcase Desktop

11.1 eZcase Desktop Overview

eZcase Desktop can be used for quick data input on the computer instead of the device as well as
importing data from other secure data storage applications. eZcase Desktop works on files placed in
special folder on the PC. This folder contains files synced from the device by the eFile Desktop, as well
as files created in eZcase Desktop. Files from this folder are automatically synced to the device by the
eFile Desktop Add-in (you need to configure the Add-In according to instructions in Section 8 of this
document).

11.2 File Processing

The following are basic file processing operations in eZcase Desktop. Name of the current file is
displayed in the program title row. When launched for the first time, eZcase Desktop creates a blank file.

You can open an existing document using the two following methods:

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• Select File->Open
• Select the Open button on the tool bar

Then you will see the Open File dialog. Choose a document you want to open from the list of all
documents and select Open.

There are also several ways to create a new document:

• Select File -> New

• Select the New button on the toolbar

To save the current document, select File→Save or use Save button on the toolbar. To save the
document under a different name, select File→Save As… Then, you will see the Save File dialog box.
Choose name and path of the document you want to save and select Save. After that, you will see the
following dialog box:

In this dialog box you need to enter the password, password must be at least 6 characters long. You can
also change current document’s password by selecting File→Change password from the menu.
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There are different visual areas shown on the eZcase Desktop:

1. Record List – Shows a;; records in the file

2. Preview – shows details of the record selected in the Record List

3. Toolbar – includes button for quick access to the most frequently used areas.

4. Status bar

Each component (except for the Record List) can be enabled or disabled using checkboxes located in
the View menu item.

11.3 Data Entry

To add a new record go to Record->Add New Record from the menu or select the Add New Record
button on the toolbar. eZcase Desktop will display record type dialog box shown on the picture below:

You can use one of three predefined record templates:

1. Credit card

2. E-mail account

3. Password

Or create a custom record with your own fields.

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You will see next dialog box. You should give the name to record which has been selected.

When the focus is located in the Fields area, the content of the currently selected field can be modified.
To edit the existing field content, press the Enter button while the cursor is on the value you want to edit
or select Edit value button in the dialog box. To overwrite the field content, position the cursor on the
desired field and start typing new data.

In this dialog box you can rename fields, create your own fields and delete not used once with Add,
Rename and Delete buttons. Context menu is available for these options too. To use context menu click
right-mouse button on the field name.

You can copy, cut and delete field with its value. For these operations you can use context pop-up menu
buttons. Also you can undo the last action in this context menu. To use this context menu right click on
the Value field.

To leave the field data area without saving the changes press Escape, or select Cancel button. If you
have done some changes, next dialog box asks you if you want to save them.

You should answer No to accept exit without saving the changes. To save the changes, click on Yes.

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To leave the field data area and save the changes, select Save button or press Enter.

11.4 Data Preview

eZcase Desktop allows you to import data from other secure data storage applications, including those
running on handheld platforms other that the BlackBerry.

To import data into eZcase, the data has to be exported from the other application into a file in CSV
format.

To start the import process once the file is saved in CSV, you have to select File→Import. You will see
the File Open dialog which will enable you to select the file to be imported.

Once the file is selected, it is parsed by eZcase Desktop and the Data Import Wizard will guide you
through the process of mapping data in the file’s columns and categories into the eZcase’s records.

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First, you need to select the column which defines the record type in the imported file.

Once the column is selected, Data Import Wizard will go through each record type from the imported file
and will ask you to define which eZcase’s category the record matches to and also how the columns of
the imported file map into the eZcase’s records.

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After all records are categorized and mapped, the wizard initiates the import process and all the data
from the imported file is read, mapped and placed in the eZcase’s file it is available for editing.

Once the editing is complete, the new eZcase file has to be saved and it can be synced onto the
BlackBerry by using the eFile Desktop sync (see Section 8 of this document for instructions).

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12.eFile Desktop

a. Overview

eFile Desktop is a PC solution which enables users to transfer files from desktop to BlackBerry using
USB cable, share desktop folders for wireless access get device screenshots.

eFile Desktop converts files for compatibility with BlackBerry OS as desktop and handheld file
systems are very different. Please notice that after conversion some document formatting can be
lost because of the device limitations.

b. Installation

eFile Desktop appears automatically if you install your applications via your PC using BlackBerry
Desktop Manager, so if this is your case you can easily skip this section and go to the next one. You
can find eFile Deskop under Start-Programs-Dynoplex-eFile on the PC.

In case you used OTA installation you should download the application and install it.

You can find the installer on our website: go to www.dynoplex.com and then click on “Downloads” to
enter application downloads section or use this direct link:
http://www.dynoplex.com/downloads_v41.shtml. Find eFile and click on Download.

When you click on download you will be suggested two options: Run and Save. You should click on
Save option and select the path where to save the installer. When it is loaded connect your
handheld to the PC and run the file. It will be unpacked and installed on the desktop. You’ll be find
new its icon under Start-Programs-Dynoplex-eFile.

c. Navigation

When eFileDesktop is launched it looks as it is shown on the picture below.

The window is divided into two panes. Left pane is your computer and right one is your desktop. The
window is separated by vertical line with right and left directed arrows. These arrows become active
when you highlight files and transfer them from BlackBerry to desktop and back.

There is dropdown menu above each pane with files and folders tree to navigate. Left pane
dropdown menu contains only two choices Wireless Server and Device Files.

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If you select device files current device file system will be displayed with files and folders. When you
select Wireless Server it comes up with the following screen:

Enter your username and password to connect to the server. This solution allows you to view files
and folders stored in your account on Dynoplex server which are also accessible from your device.

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d. Transferring Files

eFile Desktop is a powerful tool which enables you to transfer files from BlackBerry® to desktop and
back. Use the instructions below to transfer your files.

1. Launch eFile Desktop. You can find its icon under Start-Programs-Dynoplex-eFile-eFile Desktop
on your PC.

2. Connect the handheld to your computer

3. If you wish to transfer a file from your computer to the handheld locate the needed file in the l
pane, highlight it and use the arrow in the center of the screen to transfer files from left to right.
The following dialog will appear:

• Transfer Without Conversion (Native)

If you wish to keep your files unconverted select this option. In this case you won’t be able to
view or edit files with ViewAll, eWord or eCell applications as they do not support files in native
format. This option can be used if you simply wish to keep the files on your BlackBerry without
any quality and formatting lost.

• Convert for Editing (eWord/eCell)

In case you wish to edit your documents with eWord or eCell please check “Convert for editing”
box. As BlackBerry has limited calculating resources some extra data like advanced formatting,
images, macros won’t be preserved while conversion in order to make them compatible with
handheld.

• Convert for Viewing (ViewAll)

This option will convert your files to images (.PNG) which are supported with ViewAll. Please
note that images do not support any editing, so this option is only for viewing.

e. Configuring BlackBerry-Desktop connection

Using eFile Desktop yiou can share your folders to be accessible from your handheld. In this case
you should have BlackBerry phone with data plan, Desktop Access service by Dynoplex and internet
connected PC.

To configure your system for this service select “Wireless” in the right dropdown menu and login
using your user ID and password. This formation is provided automatically by Dynoplex Server after
activating the copy from the device.

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Then press Remote-Desktop Access Service-Start to start the communication client.

When it is done you can access your desktop files and folders via your BlackBerry®. To do that
open eFile application and open Network/desktop folder. If you wish to have any of the files on your
BlackBerry® you can copy/paste it to you Local or Internal folder.

13. Printers
eOffice allows you to print files right from your BlackBerry®. Currently this application supports all
Bluetooth printers which support PCL (Printer Command Language). As usual these are HP (Hewlett
Packard) printers and some others. Please note that device and printer (print server) BT versions
must coincide for stable functioning. Contact you device and printer manufacturer for more
information. This feature will work without any pre-installed drivers.

14. Troubleshooting

14.1 Desktop installation troubleshooting

• Invalid digital signatures

This message appears when your company doesn’t allow to install 3rd party applications on the
handheld. Please contact your IT department to clarify the situation or Dynoplex customer care
service for assistance.

• No MemoPad or Tasks in the list or application loader says that I do not have some
applications installed

That means that you do not have handheld software installed on your desktop (check in Desktop
Manager -> Help -> About Desktop Manager -> Device Software: your handheld software version

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should be listed there). This software is used to install 3rd party applications on the handheld and
provides ability to control core BlackBerry features. Go to http://www.dynoplex.com/rimos.shtml to
download this software.

Open the page – Select your carrier – Follow the prompts and download Wireless Handheld
Software for your device

If you do not see your carrier in the list please contact it directly and ask for Handheld Software for
your BlackBerry.

• I’ve installed Dynoplex applications but cannot see any of them in Application
Selection Wizard under Application Loader

There are two reasons which could cause the issue.

1. You do not have Handheld software installed on your desktop (check in Desktop Manager -> Help
-> About Desktop Manager -> Device Software: your handheld software version should be listed
there). This software is used to install 3rd party applications on the handheld and provides ability to
control core BlackBerry features. Go to http://www.dynoplex.com/rimos.shtml to download this
software.

2. If your handheld software seems to be OK you can add Dynoplex applications manually by
pressing “Add” button. Dynoplex modules can be found here:
C:\Program Files\Research In Motion\BlackBerry\Loader Files

Add all .alx files one by one by pressing “Open” in the dialog window.

14.2 OTA installation troubleshooting

• Error 907: invalid code file

This error means that browser you are using doesn’t support applications download service. You
should use standard BlackBerry browser which provides this ability. WAP browsers are not
compatible.

• Error 406: Not acceptable. The page you are trying to load is not supported by the
browser. Please try loading a different page

This error means that browser you are using doesn’t support PHP and JavaScript (most of WAP
browsers are not compatible). You should use standard BlackBerry browser which provides this
ability. Please check the address and use BlackBerry browser to open the page.

• Error 404: page not found

You’ve entered incorrect address. Please check it and try to open the page once again. If problem
persists please contact support.

• I’ve installed some applications but cannot find their shortcuts on the bottom line or
under Start-Programs in eFile…

To resolve this issue perform hard reset on your handheld, i.e. unplug it from desktop and do not
switch it off – just take the battery out, wait for 10 seconds and put it back. Please contact support if
it doesn’t help.

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 DynoPlex eOffice User Reference Guide

Note: If your handheld has special folder for applications eFile and other icons are placed there by
default. You can also check whether applications are installed or not under Options-Advanced
Options-Applications. If you see Dynoplex records there that means that applications are
successfully installed and you need to perform hard reset to get the icons in the screen.

14.3 eFileDesktop conversion troubleshooting

• Error converting files, when moving files from desktop to BlackBerry with conversion
for viewing

This error message means that you do not have ViewAll converter installed on your desktop. Please
go to http://www.dynoplex.com/downloads_v41.shtml and download ViewAll Converter on your desktop
and then run the installation script.

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