T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)

E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120

STUDENT
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000

ASSESSMENT TASKS
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

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©NC V1.0 JULY 2021 Next Review JULY 2022 | CRICOS: 03598G | RTO: 41437 | ABN: 75 609 329 973
 BSBCMM511
COMMUNICATE WITH
INFLUENCE
 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

Contents

Introduction 3
Assessment Task 1: Knowledge questions 4
Assessment Task 1: Checklist 7
Assessment Task 2: Project Portfolio 8
Assessment Task 2: Checklist 13
Final results record 16

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©NC V1.0 JULY 2021 Next Review JULY 2022 | CRICOS: 03598G | RTO: 41437 | ABN: 75 609 329 973
 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

Introduction

The assessment tasks for BSBCMM511 Communicate with influence are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills and
knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBCMM511 Communicate with influence describes the skills and knowledge required to present
and negotiate persuasively, lead and participate in meetings and make presentations to customers,
clients and other key stakeholders.
For you to be assessed as competent, you must successfully complete two assessment tasks:

● Assessment Task 1: Knowledge questions – You must answer all questions correctly.

● Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.

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BSBCMM511 Communicate with influence | 4

 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:

● review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide

● comply with the due date for assessment which your assessor will provide

● answer all questions completely and correctly

● submit work which is original and, where necessary, properly referenced

● submit a completed cover sheet with your work

● avoid sharing your answers with other students.

Assessment information
i
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

● where this task should be completed

● the maximum time allowed for completing this assessment task

● whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide.

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BSBCMM511 Communicate with influence | 5

 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

Questions
Provide answers to all of the questions below:

1. Explain how tone, structure and style of your communication may impact on others. In your
answer:

● define tone, style and structure as they relate to communication.

● explain how the tone, style and structure impacts others.

● use an example to illustrate your answer.

2. Explain why it is important to maintain confidentiality of information at work, including at least

three examples of information that must be kept confidential.

3. Discuss three ways by which a business can ensure that confidentiality is maintained at work.

4. Explain the key principles of negotiation that should be used in the workplace to ensure that
agreements are reached.

5. Explain the mediation process and at least three key principles that should be taken into
account when mediating at work.

6. Discuss three effective conflict resolution techniques.

7. Discuss key steps to be followed to identify and resolve workplace problems.

8. Outline three effective communication techniques for de-escalation of a difficult situation.

9. Outline effective strategies for cross-cultural communication.

10. Outline at least five important considerations in ensuring that a meeting is structured.

11. Explain at least five considerations to ensure that a meeting is inclusive.

12. Explain how organisational policies and procedures address:

● presenting and negotiating

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 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

● leading and participating in meetings

● making presentations

● confidentiality of information.

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 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

13. Select an industry and provide examples of media and government organisations, events and
communication channels relevant to an organisation in the chosen industry. Use the table to
complete your answer:

Industry Transport

Media and government organisations (at

least two):

Events (at least two):

Communication channels (at least two):

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 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

Assessment Task 1: Checklist

Student’s name:

Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Question 12

Question 13

◻ ◻
Task outcome:
Satisfactory Not satisfactory

Assessor signature:

Assessor name:

Date:

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 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

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©NC V1.0 JULY 2021 Next Review JULY 2022 | CRICOS: 03598G | RTO: 41437 | ABN: 75 609 329 973

BSBCMM511 Communicate with influence | 10

 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

Assessment Task 2: Project Portfolio

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:

● a suitable place to complete activities that replicates a business environment including a

meeting space and computer and internet access

● your learning resources and other information for reference

● Project Portfolio template.

● Simulation Pack (if using the case study).

Ensure that you:

● review the advice to students regarding responding to written tasks in the Business Works
Student User Guide

● comply with the due date for assessment which your assessor will provide

● answer all questions completely and correctly

● submit work which is original and, where necessary, properly referenced

● submit a completed cover sheet with your work

● avoid sharing your answers with other students.

Assessment information
i
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

● where this task should be completed

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 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

● how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide.

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 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

Activities
Complete the following activities:

1. Carefully read the following:

This project requires you to choose a scenario in your organisation that requires
you to present information to others and negotiate outcomes.
You will be creating a presentation to present information to two different groups of
people at two separate meetings. One of the groups of people you choose to
communicate to must be appropriate team members.
At these two meetings, you will present your presentation and adapt your
communication to suit the audience at each meeting.

Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, you can use the case study provided. This will mean that you are
applying your knowledge and skills in a relevant, practical and meaningful way to
your own situation!

To complete this assessment, you must assume a senior role in your chosen
business. This role should suit a manager or leader in the organisation who
identifies, analyses and acts on information from a variety of sources. This role
should also require initiative and judgement to deal with unpredictable problems
and manage the work of self and others.
It is important that you are able to access enough information for your chosen
business in order to be able to do your assessment. As a minimum this should
include:

● organisational objectives

● relevant policies/procedures that guide communication (e.g. Meeting policy

and procedure)

● a scenario that requires you to present information to and negotiate with two
different groups of people.

Examples of scenarios may include:

● changing the organisational structure and related job roles/descriptions

● introducing a new product range

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 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

● legislative changes

● office relocation

● introduction of artificial intelligence or robotic process automation

You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below.

2. Preparation

Make sure you are familiar with the organisation you are basing this assessment on
and have read through the necessary background information. For the case study
business, this is all of the documents included in the Simulation Pack.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.

3. Planning communication

Complete Section 1 of your Project Portfolio. To do this, you need to:

● describe the organisation and its objectives.

● choose and describe a scenario in your organisation that requires you to

present information to others.

● understand organisational and legal requirements

● plan communication.

Make sure you have answered all questions in Section 1. Submit to your assessor
for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 1 of the
Project Portfolio and make sure you attach these when you submit this
section.
You will use the work done in this section of the Portfolio to create a presentation
and adapt it for two different audiences.

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 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

4. Preparing communication

Complete Section 2 of your Project Portfolio. To do this, you need to:

● prepare a visual/written presentation to communicate your information to your

two chosen audiences. As far as possible, use the same presentation for both
meetings, but adjust them to suit the audience and purpose accordingly.

● prepare any other additional meeting materials (e.g. Agenda, Survey,

Feedback form etc.).

● schedule the meetings.

Make sure you have answered all questions in Section 2. Submit to your assessor
for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 2 of the
Project Portfolio and make sure you attach these when you submit this section.
You will use the work done in this section of the Portfolio to meet separately with
each of your chosen two audiences to present your presentation(s) and negotiate
outcomes.

5. Presenting and negotiating.

Meet separately with each identified group to present your presentation(s) and
negotiate outcomes. Adapt your communication to suit each audience (as planned
in Section 1)

Each meeting should take 30 minutes.

i
This meeting may take place with classmates or your assessor may play the role of
one or more team members. This can either be viewed in person by your assessor
or you may like to video record the session for your assessor to watch later. Your
assessor can provide you with more details at this step. Make sure you follow the
instructions above and meet the timeframes allocated. If this session is not viewed
in person by your assessor, you will attach proof of the meeting to Section 2 of your
Project Portfolio.
As you lead each meeting:

● engage and motivate the meeting attendees

● set the meeting objectives (seek consensus from all attendees)

● contribute to discussions using appropriate language, tone, structure and style

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 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

(make sure you use active listening and questioning to seek information).

● provide an opportunity for the audience to ask questions (make sure you
answer them clearly and concisely).

● negotiate as planned, establish areas of common ground and compromise

where applicable.

● resolve conflict

● seek feedback after the presentation about the meeting and negotiation (this
may be in any appropriate format e.g. verbally, using an online survey or a
printed questionnaire).

Complete Section 3 of your Project Portfolio. To do this:

● create separate written documents on the outcomes of each meeting (i.e. one
document per meeting).

● distribute your two meeting summary documents to relevant meeting

stakeholders (separately).

● Evaluate your presentations using the feedback received at the meeting,

including what you did well and how you can improve.

6. Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.

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 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

Assessment Task 2: Checklist

Student’s name:

Completed
successfully? Comments

Did the student: Yes No

Plan for communication by:

● describing the organisation’s

objectives.

● understanding organisational and

legal requirements, including:
o policies and procedures that
relate to communication
o relevant conventions and
protocols for communicating
with team members.
o authority to present information
to others.
o legal and ethical
responsibilities associated with
confidential information

● planning:

o who they will communicate to

o the purpose of communication

o information that must be

communicated
o position to take

o confidential information

o negotiation details including:

− objectives

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 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

− position to take

− supporting arguments

− stakeholder needs and

requirements

− potential issues or
problems
o communication details,
including:

− forum (to meet

organisational objectives)

− vocabulary, tone, style,

structure and team
approach.

Prepare communication by:

● preparing a visual/written
presentation to communicate their
information to their two chosen
audiences (adjusting it to suit the
audience and purpose accordingly).

● preparing any other additional

meeting materials (e.g. Agenda,
Survey, Feedback form etc.).

● scheduling the meetings.

Present and negotiate information by:

● meeting with two different groups of

people to present their
presentation(s), including:
o adapting their presentation and
communication to suit the
audience

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 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

o engaging with and motivating

the meeting attendees
o setting the meeting objectives
(seeking consensus from all
attendees)
o contributing to discussions
using appropriate language,
tone, structure and style
o providing an opportunity for the
audience to ask questions
o agreeing on terms to adopt and
support their scenario
o negotiating as planned

o resolving conflict

o seeking feedback about their

presentation
o using active listening and
questioning to seek information
and confirm understanding.

● creating a written document on the

outcomes of each meeting
(separate document for each
meeting)

● distributing their two meeting

summary documents to relevant
meeting stakeholders

● evaluating their presentations

● identifying areas for improvement.

◻ ◻
Task outcome:
Satisfactory Not satisfactory

Assessor signature:

Assessor name:

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 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

Date:

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©NC V1.0 JULY 2021 Next Review JULY 2022 | CRICOS: 03598G | RTO: 41437 | ABN: 75 609 329 973

BSBCMM511 Communicate with influence | 20

 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

Final results record

Student name:

Assessor name:

Date

Final assessment results

Result

Task Type Satisfactory Unsatisfactory Did not submit

Assessment Task 1 Knowledge questions S U DNS

Assessment Task 2 Project Portfolio S U DNS

Overall unit results C NYC

Feedback

◻ My performance in this unit has been discussed and explained to me.

◻ I would like to appeal this assessment decision.

Student signature: Date:

◻ I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.

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BSBCMM511 Communicate with influence | 21

 T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000

Assessor signature: Date:

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