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ServiceNow Service Mapping A Step-by-Step Guide

The document provides a step-by-step guide to using Service Mapping in ServiceNow. It describes 4 steps to configure, create, discover, and visualize a Service Map. It also provides an example of mapping a critical business service.

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229 views3 pages

ServiceNow Service Mapping A Step-by-Step Guide

The document provides a step-by-step guide to using Service Mapping in ServiceNow. It describes 4 steps to configure, create, discover, and visualize a Service Map. It also provides an example of mapping a critical business service.

Uploaded by

9r58m8dt4s
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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ServiceNow Service Mapping: A Step-

by-Step Guide

Service Mapping in ServiceNow is a powerful tool that helps organizations to


discover, map, and manage their IT services and applications. Service Mapping
enables organizations to have a complete understanding of their IT infrastructure,
making it easier to troubleshoot problems and ensure that services are delivered
efficiently. In this article, we'll provide a step-by-step guide to using Service Mapping
in ServiceNow.

Step 1: Configure Service Mapping in ServiceNow

Before you can use Service Mapping in ServiceNow, you need to configure the tool.
To do this, follow these steps:

 Log in to your ServiceNow instance and navigate to the Service Mapping application.
 Go to the Configuration menu and select Service Mapping.
 In the Service Mapping Configuration page, select the settings that you want to use
for your organization.
 Once you have selected the settings, click Save.
Step 2: Create a Service Map

Once you have configured Service Mapping in ServiceNow, the next step is to create
a Service Map. A Service Map is a visual representation of your IT infrastructure that
shows how different components of your IT environment are related. To create a
Service Map, follow these steps:

 Log in to your ServiceNow instance and navigate to the Service Mapping application.
 Go to the Service Maps tab and click New.
 Enter a name and description for the Service Map.
 Select the type of Service Map you want to create. There are several types of Service
Maps available in ServiceNow, including Host, IP Address, Application, and Business
Service.
 Once you have selected the type of Service Map, enter the information required for
the Service Map. This may include the host name, IP address, application name, and
business service name.
 Click Submit to create the Service Map.

Step 3: Discover Services

Once you have created a Service Map, the next step is to discover the services that
are part of the map. Service Mapping in ServiceNow uses a combination of
techniques to discover services, including SNMP, WMI, and SSH. To discover services,
follow these steps:

 Log in to your ServiceNow instance and navigate to the Service Mapping application.
 Go to the Service Maps tab and click the Service Map that you want to discover
services for.
 Click the Discover Services button.
 Select the type of discovery that you want to perform. You can choose from SNMP,
WMI, or SSH.
 Enter the information required for the type of discovery that you have selected.
 Click Discover to start the discovery process.

Step 4: Visualize the Service Map

Once the discovery process is complete, Service Mapping in ServiceNow will create a
visual representation of your IT infrastructure. You can view the Service Map by
following these steps:

 Log in to your ServiceNow instance and navigate to the Service Mapping application.
 Go to the Service Maps tab and click the Service Map that you want to view.
 The Service Map will be displayed, showing the relationships between different
components of your IT environment.

Example: Mapping a Business Service


Let's say you have a business service that is critical to your organization, and you
want to use Service Mapping in ServiceNow to map it. To do this, follow these steps:

 Log in to your ServiceNow instance and navigate to the Service Mapping application.
 Go to the Service Maps tab and click New.
 Enter a name and description for the Service Map, such as "Business Service Map"
and "A visual representation of the critical business service".
 Select Business Service as the type of Service Map.
 Enter the name of the business service and click Submit.
 Click the Discover Services button and select the type of discovery you want to
perform (SNMP, WMI, or SSH).
 Enter the necessary information for the type of discovery you selected and click
Discover.
 After the discovery process is complete, go to the Service Maps tab and click on the
Business Service Map.
 The Business Service Map will be displayed, showing the relationships between the
different components of the business service.

In this example, you have successfully used Service Mapping in ServiceNow to map a
critical business service. With this visual representation of your IT infrastructure, you
can quickly troubleshoot problems and ensure that the service is being delivered
efficiently.

Conclusion

Service Mapping in ServiceNow is a powerful tool that helps organizations to


discover, map, and manage their IT services and applications. With Service Mapping,
you can have a complete understanding of your IT infrastructure, making it easier to
troubleshoot problems and ensure that services are delivered efficiently. By following
the steps outlined in this article, you can create a Service Map and use Service
Mapping in ServiceNow to its full potential.

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