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HOUSEKEEPING SERVICES– STANDARD DOCUMENT (DRAFT)

Employees’ State Insurance Corporation

(ESIC)

TENDER NOTICE

1. Sealed tenderss are invited for housekeeping services in the following facilities of ESIC.

S.No. Name of Site Descriptions (approx.)

1 ESIC Hospital, Sector-24,
Sector Noida 2 floors
Area : 9000 sq.m.
Plot Area : 10 acre

2. ESIC Hospital, Sari Maa Anandnagar Marg, Okhla 2 blocks 3 floors

Ph.I, New Delhi – 110 020 Area: 16270 sq.m.
Plot area : 6.8 acres

3. Indira Gandhi ESI Hospital, Jhilmil, Delhi – 110 Ground + 3

095 Area: 8000 sq.m.
Plot area : 4 acres

4. ESIC Hqrs. office, Panchdeep Bhawan, C.I.G. Ground+3

Road, New Delhi – 110 002 Total area : 7000 sq.m.
Plot Area:

5. ESI Hospital, Basaidarapur, Ring Road, Ground+3

Basaidarapur, New Delhi – 110 015 Area: 20000 sq.m.
Plot Area: 30 acres

6. ESI Hospital, Sector

Sector-15, Rohini Ground+2
Total Area: 2600 sq.m.
Plot Area:

7. Regional Office, ESIC, Rajendra Bhawan, 3rd Floor, 4th Floor

Rajendra Place, New Delhi Total Area: 3000 sq.m.

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 2. Eligible agencies may visit / inspect the site on any working day to collect all
information that will be necessary for preparing the Tender and entering into
a Contract for the services to be rendered between 10.00 a.m. to 12.30 p.m.
and 3.00 p.m. to 4.30 p.m. by contacting the following officials

Noida Hospital, Sector-24, Sh. P.N. Ghai, Dy. Director – 0120 – 2411065
Okhla Hospital, Phase-II, Sh. Jaggoo Ram, Care taker - 9958023317
Jhilmil Hospital – Sh. M.S. Bisht, Care taker – 9968302410 & Sh. R. Ghosh,
Director(Admn.)
Hqrs. office – Sh. T.T.M. Tharakan, Jt. Director(Genl.) – 011-23230139
Basaidarapur Hospital- Sh. Surender, Sh. Bakshi, Care taker 011-25970749
Rohini Hospital Sh. D.P. Sharma, Dy. Director – 011 27565520
RD Office, Delhi- Sh. R.K. Talwar, Jt. Director - 9911174308

3. Tender documents consist of the following:-

I. Tender Notice including eligibility criteria

II. Instructions to Tenderers
III. General Conditions of Contract
IV. Scope of Work (Annexure ‘B’)
V. Additional scope & Particular Conditions for Hospital
VI. Resource requirement. (Annexure C)
VII. Technical Tender
VIII. Financial Tender
IX. Declaration (Annexure A)
X. Performance Guarantee Format

4. A set of tender documents can be purchased from ……………………………..,

10.00 a.m. to 4.00 p.m. on any working day upto …………………. on payment
of a non refundable cost of Rs. 2,000/- in the form of a Demand
Draft/Banker’s Cheque payable to
…………………………………………………………………..

5. Sealed Tenders with separate Technical and Financial bids filled in the specified
proforma and addressed to the Director General, ESI Corporation, Panchdeep Bhawan,
C.I.G. Road, New Delhi should reach latest by 3.00 P.M. on ………..2010

6. The Tender may be sent by post to the above mentioned address or dropped in the
Tender Box captioned “Tender for providing Housekeeping services” placed at
Reception Area of ESIC, Hqrs. Office at above address by the stipulated date and time.
Tender, if dropped in any box other than the specific tender box will not be considered
for selection.

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7. Details of the Tender Document can be seen at ESIC’s website www.esic.nic.in

8. The Technical Bids shall be opened at 3.30 PM on ……………. in Room No. ………..
Committee Room, Ground Floor, ESIC Hqrs. office in the presence of such tenderers or
their authorized representatives who may wish to be present.

9. The Tenderers whose Technical Bids are accepted will be informed about the date of
the opening of financial bids.

10. Tenders received after the closing date and time shall not be considered.

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 ELIGIBILITY CRITERIA

***

A. Eligibility Criteria:

1. The Tenderer must have an average annual turnover of Rs.5,00,00,000/- (Rupees

five crores) and should be profit making during the last three years. Copies of the
following documents should be submitted alongwith the Technical Bid.

(a) Audited Balance Sheet of last three years i.e. 2006-07, 2007-08, and 2008-09.
(b) Audited Income and Expenditure statement of last three years i.e. 2006-07,
2007-08, and 2008-09
(c) Audited Profit and Loss Account of last three years i.e. 2006-07, 2007-08, and
2008-09
(d) Audit report of last three years i.e. 2006-07, 2007-08, and 2008-09
(e) Service Tax certificate.
(f) Registration Certificate
(g) PAN No.

Prospective tenderers are requested to send their queries, if any, and their comments
on the contents of Annexure ‘C’ of the tender documents to Jt. Director (General
Branch, ESIC) latest one week before the date of opening.

A pre bid meeting shall be held to respond to the queries and comments on Annexure
‘C’ of the tenderers on ……………………… at ………………

Amendment, if any, to the tender documents shall be sent to all purchasers of the
tender documents. Sufficient time shall be given for taking the amendment into
account.

2. The Tenderer should have the Registered / Branch Office in Delhi / NCR.

3. The Tenderer should have sufficient employees as detailed in Annexure ‘C’ on its rolls
or rolls of its associates, specifically trained for housekeeping work. Full list of the
employees, viz., name, age, employee code, designation, experience in the field of
housekeeping, PF, ESI details (technical bid page 2) etc. should be attached with the
technical Bid. Document in support of ESI, EPF deductions, should be attached with
the Technical Bid. Details of the health and safety measures, the tenderer takes for
his workers should also be attached with the technical bid.

4. The Tenderer/Sub Contractor/Associate should have a valid labour license and license
for providing Pest control, Hospital Waste Management services as applicable.

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 5. The Tenderer should possess valid ISO – 9001 certification for Housekeeping
Services. Copy of certificate has to be attached with the Technical Bid.

6. The Tenderer should have minimum three years experience in doing similar nature of
work and have successfully completed:

a) One similar work of value equal to 2.5 crores

b) Two similar works of value equal to 1.2 crores
c) Three similar works of value equal to 0.8 crores
in the last five years.

Tenderer to submit satisfactory completion certificates from the Client/Employer in support

failing which the information is liable to be treated as invalid.

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II. INSTRUCTIONS TO TENDERERS

1. The Tenderers are required to submit two separate Bids i.e. - Technical and
Financial, as per prescribed proforma. The two Bids should be submitted in two
separately sealed envelopes superscribed “Technical Bid for House Keeping
Services in ESIC” and “Financial Bid for House Keeping and Facility
Management Services in ESIC”. Both sealed envelopes should be put in a third
sealed envelope superscribed “Tender for House Keeping Services in ESIC”.

2. The declaration in the prescribed proforma (Annexure A) enclosed should be

submitted alongwith the Technical Bid.

3. The Technical Bid should be accompanied by an Earnest Money Deposit (EMD) of Rs.
6.00 lakhs (Rupees six lakhs only) in the form of Demand Draft/Pay Order from a
commercial bank drawn in favour of ……………..ESIC, New Delhi”. It should
remain valid for a period of 6 months from the last date for submission of the
Tender. In the absence of EMD, the tender shall be rejected summarily. The earnest
money shall be refunded to the unsuccessful Tenderers after finalization of the
contract. It shall be refunded to the successful Tenderer on receipt of performance
security deposit. No interest is payable on the EMD.

4. All entries in the Tender form should be legible and filled clearly. Any overwriting or
cutting which is unavoidable shall be signed by the authorized signatory.

5. The bid shall be valid for 180 days from the date of opening.

6. The tenderers shall quote for all works failing which the bid shall be considered non-
responsive.

7. Tender incomplete in any form will be rejected outright. Conditional Tenders will be
rejected outright.

8. The closing date and time for receipt of tenders will be 3.00 P.M. on
…………………………

9. The Technical Bid shall be opened at 3.30 PM on …………………. in Room No. …………
ESIC, ……………………………… in the presence of the authorized representatives of the
tenderers, who wish to be present at that time. All the Technical Bids will be
scrutinized, relevant documents checked for their authenticity and the Tenderer
whose Technical tenders are accepted will be informed about the date and time for
opening the Financial Bids.

10. No Tenderer will be allowed to withdraw after submission of the tenders within the
bid validity period otherwise the EMD submitted by the tenderding firm would stand
forfeited.

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11. In case the successful Tenderer declines the offer of Contract, for whatsoever
reason(s), his EMD will be forfeited.

12. A formal contract shall be entered into with the successful tenderer. In this
contract, the successful tenderer shall be defined as Contractor.

13. The successful tenderer will have to deposit a Performance Security Deposit of
Rs.30,00,000/- (Rupees thirty lakhs only) by way of Fixed Deposit Receipt (FDR)
from a commercial bank and hypothecated in favour of ……………………ESIC,
New Delhi” valid for 60 days beyond the expiry of period of three years contract
and further renewable, if required alternatively the Performance Security Deposit
may be in the form of an unconditional Bank Guarantee from a scheduled bank in
the format approved by ESIC.

14. The successful Tenderer will have to deposit the Performance Security Deposit and
commence the work within 15 days of acceptance of tender. Otherwise the contract
will be cancelled and EMD will be forfeited.

15. Each page of the Tender document should be signed and stamped by authorized
representative of Tenderer in acceptance of the terms and conditions laid down by
ESIC.

16. The competent authority of ESIC reserves the right to withdraw/relax any of the
terms and conditions mentioned above in such a situation the tenderer shall be
given sufficient time to take the changes into account.

17. The competent authority of ESIC reserves the right to reject all or any tender in
whole, or in part, without assigning any reason thereof.

18. For finalization of contract, the Tenderer whose rates, i.e., Grand total of A+B as
given in the Financial Bid, are the lowest in comparison to other Tenderers will be
considered as the Lowest Tenderer.

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 GENERAL CONDITIONS OF CONTRACT (GCC)

1. The persons deployed by the Contractor should be properly trained, have requisite
experience and skills for carrying out a wide variety of housekeeping work using
appropriate materials and tools/equipments.

2. The Contractor should ensure the Health and safety measures of the employees.
ESIC may also conduct health check up of the staff deployed at regular intervals.

3. The Contractor will be responsible for supply / installation / refilling / maintenance of

all such items / equipments used in wash rooms and other areas for housekeeping
purposes.

4. The Contractor must employ adult and skilled labour only. Employment of child
labour will lead to the termination of the contract. The Contractor shall engage only
such workers, whose antecedents have been thoroughly verified, including character
and police verification and other formalities. The Contractor shall be fully responsible
for the conduct of his staff.

5. The Contractor at all times should indemnify ESIC against all claims, damages or
compensation under the provisions of Payment of Wages Act, 1936; Minimum
Wages Act, 1948; Employer’s Liability Act, 1938; the Workmen Compensation Act,
1923; Industrial Disputes Act, 1947; Maternity Benefit Act, 1961; Delhi Shops and
Essential Act or any modification thereof or any other law relating thereto and rules
made hereunder from time to time. ESIC will not own any responsibility in this
regard.

The Contract shall initially be valid for a period of two years and may be extended
further for a period of ... years subject to satisfactory performance, on the same
terms and conditions. The rates quoted by the bidder shall remain unchanged
during the initial period of three years contract. ESIC, however, reserves the right to
terminate the contract by serving one months notice, in writing. The Contract may
be terminated with mutual consent by giving one month notice.

6. In case of breach of any terms and conditions attached to the contract, the
Performance Security Deposit of the Contractor will be liable to be forfeited by ESIC
besides annulment of the contract.

7. The Contractor must provide standard liveries as per list enclosed at Annexure ‘C’ to
its housekeeping staff /supervisors/managers. The staff shall be in proper uniform

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 as approved by ESIC and with their identity properly displayed. Samples of liveries
will have to be submitted by the Contractor for the approval of ESIC.

ESIC will provide space for setting up a control room of the Contractor in each of the
premises. The control room will have seating arrangements for the Manager and/or
Supervisor and will be equipped with a computer work station. The contractor will arrange
for all other items, viz., time keeping machine, computerized inventory of stores,
computerized daily duty roster chart, etc. The house keeping staff will first report to the
Manager / supervisor in the control room and subsequently deployed for duty after having
been checked for liveries, upkeep, issue of material and equipments, etc.

ESIC will provide space for a store room to the Contractor in each of the premises. The
store keeper / supervisor deployed by the contractor will store all their liveries, materials,
equipments in the store room and maintain a computerized record of the stores which shall
be opened to inspection by ESIC staff during working hours.

8. ESIC will depute a person in each of the premises to ensure that the office
rooms, committee rooms hospital rooms etc. are open at designated hours
for cleaning / housekeeping work.

9. The Contractor shall:

a. Ensure Pest / Animal and Rodent free environment in the premises of ESIC.

b. Provide tissue boxes and hand towels in Officers rooms

c. Provide toiletries, steel body liquid soap dispensers, jumbo toilet roll dispensers, etc.
in wash rooms, toiletries, C-Fold Towel dispensers, Jumbo Roll dispensers, Soap
dispensers, etc. in all designated wash rooms, and garbage bins/bags, etc. in all
work station, wash rooms and pantries.

d. Ensure that their managers / supervisors are equipped with mobile phones.

e. Arrange for a garbage disposal vehicle, bins, and other material required for
segregation and disposal of waste in a professional manner.

f. Provide Hospital Waste management Services when applicable including all

equipment, disposables containers, trolleys etc. complete in all respects.

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 g. Plan; manage collection, mechanized screening / segregation of dry and wet
garbage in the earmarked area and efficient transport and disposal of the garbage in
the disposal area. The work should be carried out in an eco friendly manner. The
Contractor will arrange for required resources, including manpower, machinery,
disposal bags, bins, van, etc. The contractor will also ensure that the garbage
collection / disposal work does not adversely affect the surroundings or personnel
deputed for the work. Protective gear including boots, gloves etc. shall be provided
by the Contractor to the housekeeping staff.

Scope of work and services for each of the premises:

a. Details of the scope of work are enclosed at Annexure “B”.

b. Details of Equipments to be used, Number of Manpower and liveries to be used at

each of the premises for housekeeping job are given at Annexure “C”

c. The numbers given in Annexure ‘C’ are the minimum. The contractor shall provide
resources, to meet the contractual obligations.

Variations

The ESIC official incharge may order variations in the scope or quantum of work through a
written variation order. The payment for the variation shall be worked out on the basis of
contract rates for manpower and prorate for additional areas for equipments, toiletries etc.

Payment Procedure:

Payment will be made in the first week of the succeeding month upon submission of the bill
in triplicate. Payment of the bill will be based on computerised print outs in standardized
proforma approved by ESIC along with computer generated attendance sheet in respect of
the persons deployed

Liquidated damages:

Whenever and wherever it is found that the cleanliness is not up to the mark, it will be
brought to the notice of the supervisory staff of the Contractor by ESIC and if no action is
taken within ONE hour, liquidated damages @ Rs.500/- per complaint shall be imposed.
The decision of ESIC official incharge shall be final, in this regard.

Manpower

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 a. Any misconduct / misbehavior on the part of the manpower deployed by the
Contractor will not be tolerated and such person will have to be replaced by the
Contractor at his own costs, risks and responsibilities immediately, with written
intimation to ESIC.

b. The Contractor should ensure to maintain adequate no. of manpower as per

Annexure ‘C’ and also arrange a pool of stand by housekeeping staff/ supervisor. In
case any housekeeping staff/supervisor absences from the duty, the reliever of equal
status shall be provided by the Contractor from an existing pool of housekeeping
staff. If the required numbers of workers / supervisor/ manager are less than the
minimum required as per Annexure ‘C’, a penalty @ Rs.500/- per worker per day will
be deducted from the bill.

Materials

Any deviation in the material quality and quantity quoted will invoke penalty as decided by
the competent authority. For proper maintenance, suitable cleaning material which are
environment friendly, not harmful to humans and property should be used.

Risk Clause

The Contractor shall at all times have standby arrangements for carrying out the work under
the Contract in case of any failure of the existing arrangement.

ESIC reserve the right for termination of the contract at any time by giving one month
written notice, if the services are found unsatisfactory and also has the right to award the
contract to any other selected tenderers at the cost, risk and responsibilities of Contractor
and excess expenditure incurred on account of this will be recovered by ESIC from the
Contractor Security Deposit or pending bill or by raising a separate claim.

• All necessary reports and other information will be supplied on a mutually agreed
basis and regular meetings will be held with the ESIC.
• Contractor and its staff shall take proper and reasonable precautions to preserve
from loss, destructions, waste or misuse the areas of responsibility given to them by
the ESIC and shall not knowingly lend to any person or company any of the effects
or assets of the ESIC under its control.
• In the event of loss/damage of equipments etc. at the premises of the ESIC due to
negligence/carelessness of Contractor staff, if established after a joint enquiry, then
the Contractor shall compensate the loss to ESIC..
• The Contractor or its representative/s shall meet ESIC representative/s regularly to
take feedback regarding the Housekeeping services. The Contractor will also
maintain a suggestion book for comments on the services rendered by it.
• The Contractor shall, in performing its part of this Agreement, ensure the safety of
the building and the persons working in or visiting the ESIC’s premises and shall

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 indemnify ESIC for any loss or damage caused by any act of the Contractor or its
employees or staff etc.
• The Contractor shall not assign or sublet this Agreement or any part thereof to any
third party without the approval of the ESIC. However, he may use the services of
associates for providing the services in which case the Contractor shall be
responsible for the performance and all acts of the associates as though they were
his own.
• In every case the Contractor shall make alternative arrangements for meeting his
contractual responsibilities in case of failure of the Sub Contractor/Associate.
• Measure of success will be based on the feedback from External Customers (direct
and through TCEQ), Clinicians and staff which will be recorded and action report
needs to be submitted every month by the Contractor.
• Appointment of Supervisors will be done in consultation with ESIC’s representatives
and must be approved by them.
• Training on behavior aspects and ethics must be done regularly. ESIC’s way of
working should be communicated to all contract staff. Training report of the same
must be submitted once in a month.
• Licenses if any required for Housekeeping services at the site will be procured by the
Contractor. The ESIC shall assist.

Dispute Settlement

It is mutually agreed that all differences and disputes arising out of or in connection with
this Agreement shall be settled by mutual discussions and negotiations if such disputes and
differences cannot be settled and resolved by discussions and negotiations then the same
shall be referred to the Sole Arbitrator appointed by the DG, ESIC whose decision shall be
final and binding on both the parties.

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 ANNEXURE – B

Scope of Work

Cleaning Services

The aim and objective is to provide a high level of a clean, hygienic and presentable
look to the entire area. Pre-designated managers/supervisors of the Contractor will
supervise the awarded work. The Contractor has to ensure that the staff deployed is
dressed in neat and clean uniform approved by the ESIC………….. officials of ESIC will
monitor the entire work and staff deployed by the selected tenderers.

(a) Daily Services

Housekeeping/ cleaning services should be done daily from Monday to Saturday at

regular intervals, so that the areas covered under the contract remain, spic and span all the
time. Working hours should be adjusted in such a manner that cleaning work in the morning
should be completed well before 8.30 A.M. Contractor will arrange manpower for special VIP
visits at no extra cost.

1. Cleaning, dusting, vacuuming and disinfecting of floors, walls and ceilings. Removal
of waste and any other garbage from the entire area covered under the contract
(such as halls, conference rooms, committee rooms, office rooms, cabins, cubicles,
etc.)

2. Sweeping, cleaning, mopping with disinfectant cleaner of area covered under the
contract, including all staircases, cabins, lobbies, reception, training rooms, office
rooms, cabins, meeting rooms, security office and other areas as covered in the
contract.

3. Cleaning of baskets, wastepaper baskets, cob-webs, etc. and disposing off all the
collected refuse at designated site on daily basis.

4. Dusting of computer systems and their peripherals, all doors and windows, furniture,
fixtures, fans, equipments, accessories etc. and cleaning of all windows glasses and
grills. Cleaning and dusting of window panes / venetian blinds.

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 5. Spraying Room Fresheners in all rooms, on a daily basis at regular intervals.

6. Scrubbing / cleaning of toilets, wash basins, sanitary fittings, glasses, toilets, floors,
etc.

7. Cleaning and disinfecting all vitreous fixtures including toilet bowls, urinals, sinks,
toilet seats, containers etc. Brush thoroughly to include below water level and under
rims including areas at hinges and cistern handles. Re-stock toiletries, which include
liquid hand soap, toilet rolls, air fresheners, sanitary cubes, naphthalene balls in
toilets, etc. after daily check-ups in the morning, afternoons and on call basis during
daytime.

8. Cleaning and dusting of electrical switchboards, light fixtures, fans, air conditioner
vents, overhead light fixtures, projectors, fire-fighting equipments, nameplates, plant
boxes, doormats etc.

9. Placing garbage bags in all garbage bins to avoid stains and stinks and clear them on
daily basis.

10. Check and remove hairs, dust, dirt or any such object from anywhere in area
covered under the contract.

11. Cleaning, dusting, scrubbing of pantries, reception, security rooms, training halls,
committee rooms, computer labs etc.

12. Cleaning of all open areas between the building and boundary including sweeping of
roads, lawns, paths, cleaning open drains etc. as directed by the ESIC official
Incharge.

(b) Waste Disposal Management:

The contractor will ensure collection, mechanized screening / segregation of dry and wet
garbage in the earmarked area. The contractor will also ensure segregation of bio
degradable and non bio degradable garbage. Finally, the contractor will arrange to suitably
transport and dispose garbage from the earmarked area to the nearest Corporation bin
outside each premises.

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 The Contractor shall keep suitable size and specification bins at the collection area.
The contractor will employ his staff for the collection / disposal work. The garbage will have
to be disposed off at least twice a day. The contractor will also arrange for the garbage
bags, prepare a flowchart indicating the method of collection / disposal, etc.

(c) Weekly Services:-

The deep cleaning of the entire area will be done by the Contractor once a week as under:-

1. Dusting of entire area including windows / windowpanes/ doors / ledges, etc.

2. Thorough cleaning/sweeping/washing/mopping with disinfectant cleaners of all

floors, staircases and toilets. Scrubbing of all floors and ceramic tiles base. Cleaning
of ceilings and high walls, removal of wash stains on walls, cleaning of roofs,
porches etc.

3. Cleaning of sanitary fittings, toilet drain pipes etc. in the toilets with standard
cleaning material.

4. Cleaning of all windows glasses and grills with detergent/ cleaning agents.

5. Washing of outside area with High Pressure Jet machine.

6. Clean all chrome fittings, glass frames, soap holders etc. to a shiny finish.

7. The Tenderer will make a cleaning programme and submit to ESIC for weekly
cleaning so that ESIC’s concerned official / Incharge for the particular area can be
deputed on the day of cleaning to make the area available and supervise the
cleaning work.

8. The Contractor will work in the specified area mentioned in the scope of work.

9. The Contractor will provide the duty register to ESIC as required.

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(d) Pest and Rodent Control Services

1. The Contractor shall take effective measures for Rodent and Disinfection Services
including fogging etc. in the area under contract.

2. The Contractor shall use chemicals that are harmless to humans and machines and
are of WHO specification. Further, the chemicals should not leave any spots in the
treated area. MSDS report of these chemicals should also be attached.

3. The Contractor will be responsible for any damage to human/machinery by any

chemicals used by him. Any damage caused to machinery/books due to rodent and
disinfection services in the areas covered under contract shall be made good by the
Contractor.

4. The Contractor will submit a detailed plan for carrying out the Pest and Rodent
Control Services for the approval of ESIC.

(e) Housekeeping Monitoring and Control

For better management and smooth services, the following monitoring mechanism will be
adopted by the Contractor:-

1. Toilets Checklist

This is to be attached on the back of the toilet door. It is to be filled up by the

Contractor supervising staff on duty daily.

2. Management / Housekeeping Service Requirements/ Complaints Report

This is to be filled up by the management and administrative staff of the Contractor who
receive/observe the complaints/requirements for any of the services. All suggestions,
complaints related to services or staff deployed by the Contractor will be registered at site
on the computer provided to the Contractor and reported to Caretaker, ESIC. The
Contractor will take immediate action to resolve the same failing which the Penalty Clause
will be invoked.

3. Housekeeping Services Complaint Register

This register is to be completed on the basis of information received by the

Housekeeping Manager from ESIC through the inspection of the site, material on site,
attendance sheet of the staff, weekly report, client letter/fax/e-mail, verbal complaints from
ESIC, etc. and necessary action is to be taken.

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ADDITIONAL SCOPE AND PARTICULAR CONDITIONS FOR HOSPITALS

In case of any differences, these Particular Conditions of Contract supersede the General
Conditions of Contract. The services shall be provided round the clock on all days including
holidays.:-

The services include:

(i) Cleaning of the whole premises including toilets and open areas.
(ii) Wet moping of covered areas.
(iii) Cleaning of window panes and door panels.
(iv) Cleaning and dusting of furniture and fittings.
(v) Any other work within the scope of the specialized services.
(vi) Vacuum cleaning of all carpets and upholstered furniture.

1. PATIENTS ROOM : The Contractor shall be responsible for routine cleaning of the
patient room ward everyday in the morning and evening. The Contractor shall also
maintain cleanliness in the patient rooms/ward throughout the day and shall clean
the room thoroughly on patient’s discharge and keep it ready for the next arrival.

(a) THE ROUTINE CLEANING WILL INCLUDE

• Dusting of the furniture in the room including bed, chair, table TV, fridge etc.
• Sweeping and mopping the entire room with a disinfectant solution.
• Cleaning of Toilet and bathroom with a bathroom cleaning solution

(b) CLEANING OF DISCHARGE OF AN INPATIENT WILL INCLUDE

• Wiping of the furniture and fixtures in the room with a soap solution.
• Sweeping and mopping the entire room with a disinfectant solution.
• Cleaning of toilet and bathroom with a disinfectant/bathroom cleaning solution.
• Reporting any maintenance required in the room.

2. CLEANING THE PATIENT COMMON AREAS

• Dusting the walls, furniture and fixtures in the corridor and lobby.
• Sweeping and mopping the floor with a disinfectant.
• Cleaning public toilets with soap solution and keeping them odour free using
deodorizer cubes/Odonil.
• Cleaning doors and windows with soap solutions.
• Cleaning consulting room, dressing room, laboratory and other similar areas.
The cleaning pattern will be same as cleaning patient rooms.

3. OPERATION THEATRE

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 • All the dustbins washed and lined with colour-coded bags in the morning. The
trash bag shall be changed when it is full.
• Operation theatre walls shall be thoroughly cleaned using a specialize
soap/disinfectant solution before and after every operation.
• Floor shall be washed thoroughly mopped with a specialized soap/disinfectant
solution. The entire operation theatre floor area shall be scrubbed once a day.
• Toilets/bathrooms will be cleaned with soap solution and kept odour free using
deodorizer cubes.
• The common areas, doctor’s lounge, nurses lounge, Change rooms, waiting
lounge and inside operation theatre shall be swept and mopped in the morning
and at regular intervals to keep them clean.
• The floor scrubbing will be done in the night or as and when asked for according
to the scheduled operations and movements in that area.

4. CLEANING OF OFFICES/CONSULTANT ROOMS

• The Contractor shall remove trash from office dustbins and change the trash
liner every evening before closing hours.
• The offices shall be dry dusted and swept after the closing hours.
• Vacuum cleaning shall be done on carpets and upholstery.
• The worktables shall be cleaned with soap solution in the morning.
• The office shall be mopped with soap solution in the morning.
• Office staff rest rooms/toilets shall be cleaned using soap solution and kept
odour free using deodorizer.

5. CLEANING OF LABORATORY and OTHER CRITICAL AREAS

• All the dustbins shall be washed and lined with colour coded bags in the
morning. The trash bag shall be changed when it is full.
• Walls shall be thoroughly cleaned using a specizlied soap/disinfectant solution in
the morning.
• The floor shall be thoroughly mopped with a specialized soap solution.
• The entire laboratory area shall be scrubbed at lease twice in a week.
• Toilets/bathrooms shall be cleaned with soap solution and kept odour free using
deodorizer cubes.
• The common areas shall be swept and mopped in the morning and at regular
intervals to keep them clean.

6. GLASS WINDOWS and DOORS

• The Contractor shall have his staff clean glass with appropriate soap solution on
weekly basis.
• Internal glasses shall be wiped with dry cloth to remove fingerprints at regular
intervals.

7. GARBAGE DISPOSAL

19
 The Contractor shall collect garbage in specified colour coded bags from all dustbins and
garbage bins existing inside the premises and shall dispose the garbage at the
designated area within the Hospital.

CLEANING SCHEDULE

VERY HIGH RISK AREA

S.No. Activity Frequency Agents Responsibility

used
1. OT AREA LABOUR ROOM
1. Garbage removal After every case As per the Room boy
BMW
guidelines
2. Feather brushing After every case Feather Room boy
brush
3. 1st mopping Before start 1st patient Wizard Room boy
and after every case
4. 2nd Mopping Before start 1st patient 1% Sodium Room boy
and after every case Hype
chlorite
5. Garbage removal from ……………. As per BMW Room boy
the OT corridor guidelines
6. Brushing in the OT In continuation Flat Mop Room Boy
corridor
7. Dusting of doors and After every 1 hr. X colour Room Boy
windows in OT Duster
Corridor
8. Mopping with Wizard After every 1 hr. Wizard Room Boy
in OT corridor
9. Mopping with Sodium After every 4 hrs. 1% Sodium Room Boy
Hypochlorite in OT Hypochlorite
corridor
2. ICU, CCU, ICCU, NICU, PICU
1. Removal of Garbage 5.00 a.m., 2.30 p.m and As per the Room Boy
7.30 p.m. BMW
guidelines
2. Brushing Thrice in a day Feather Room Boy
9.00 a.m., 3.00 p.m., Brush
9.00 p.m.
3. Dusting After every 1 hr. X colour Room Boy
duster
4. Mopping with wizard After every 1 hr. Wizard Room Boy
5. Mopping with Sodium After every 4 hrs. as and 1% Sodium Room Boy
Hypochlorite when required Hypochlorite
6. Washroom cleaning Cleaning after every half Wizard Room Boy
with Wizard an hr.

20
7. Washroom cleaning Cleaning after every 4 hr. 1% Sodium Room Boy
with Sodium as and when required Hypochlorite
Hypochlorite
3. HIGH RISK AREA
EMERGENCY
I Removal of Garbage 5.00am, 2,.30pm As per the Room Boy
and7.30pm Bww
guidelines
II Brushing Thrice in a da Feather Room Boy
9.00am,3.00pm,9.00pm Brush
III Dusting After every 2hrs As and Wizard Room Boy
when required
IV Mopping with wizard After every 2hrs As and Wizard Room Boy
when required
V Mopping with sodium After every hrs As and 1% Sodium Room Boy
Hypochlorite When required Hypochlorite
VI Washroom cleaning Cleaning after every half Wizard Room Boy
with wizard anther
4. MODERATE RISK AREA
IPD ROOMS/WARDS
I Removal of Garbage Thrice in a day 7.30 am, As per the Room Boy
2.30 pm and 7.30 pm as BMW
and when required guidelines
II. Brushing Thrice in a day 7.30 am, Feather Room Boy
2.30 pm and 7.30 pm as Bruch
and when required
III. Dusting Thrice in a day 7.30 am, Z Colour Room Boy
2.30 pm and 7.30 pm as Duster
and when required
IV. Mopping with Wizard Thrice in a day 7.30 am, Wizard Room Boy
2.30 pm and 7.30 pm as
and when required
V. Mopping with Sodium Thrice in a day 7.30 am, 1% sodium Room Boy
Hypochlorite 2.30 pm and 7.30 pm as Hypochlorite
and when required
VI Washroom Four times in a day 1st Wizard and Room Boy
start from 7.30 a.m. 1% Sodium
2nd from 11.00 a.m. Hypochlorite
3rd from 2.30 p.m.
4th from 1.30 p.m.
As and when required
Brushing in the In continuation Flat Mop Room Boy
corridor in the
Moderate area
Dusting in the corridor Twice in a day it starts Z colour Room Boy
area from 7.00 a.m. onwards duster
Mopping with Wizard In continuation Wizard Room Boy

21
 Mopping with Sodium After every 8 hrs. 1% Sodium Room Boy
Hypochlorite Hypochlorite
After 7.30 p.m. in the
evening Housekeeping
services will be
provided on call.
If there is request
from the Attendant,
patient and from
Nursing
5- CAFETERIA
i. Removal of Garbage Twice in a day 2.30 p.m. Black Room Boy
and .730 p.m. Garbage
bag
2. Brushing Thrice in a day 8.00 a.m, Flat mop Room Boy
12.00 p.m. and 6.00 p.m. and Feather
and after every meal Brush
3. Dusting Thrice in a day 8.00 a.m, Z colour Room Boy
12.00 p.m. and 6.00 p.m. duster
and after every meal
4. Mopping with Wizard After every three hrs. and Wizard Room Boy
after every meal as and
when required
6 – PATHOLOGY LAB
1. Removal of Garbage Thrice in a day 5.00 As per the Room Boy
a.mm, 2.30 p.m. and 7.30 BMW
p.m. as and when guidelines
required
2. Dusting/Brushing Twice in a day 8.00 a.m. Y Colour Room Boy
and 5.00 p.m. as and Duster
when required
3. Moping with Wizard After every three hrs. as Wizard Room Boy
and when required
4. Moping with sodium After every 8 hrs. as and 1% Sodium Room Boy
Hypochlorite when required Hypochlorite
7 – DIAGNOSTIC AREA
1. Removal of Garbage Twice in a day 2.30 p.m. As per BMW Room Boy
and 7.30 p.m. as and guidelines
when required
2. Dusting Twice in a day 8.00 a.m. Z colour Room Boy
and 5.00 p.m. as and Duster
when required
3. Brushing Twice in a day 8.00 a.m. Z colour Room Boy
and 5.00 p.m. as and duster
when required
4. Mopping with Wizard After every 3 hrs as and Wizard Room Boy
when required
5. Mopping with Sodium After every 8 hrs. as and 1% Sodium Room Boy

22
 Hypochlorite when required Hypochlorite
8 – PUBLIC AREA WASHROOM
1. Cleaning with Wizard Cleaning will be done Wizard Room Boy
after half an hr. and boy
will be stationed there
2. Washroom Cleaning Cleaning will be done 1% Sodium Room Boy
with Sodium after every 8 hr. as and Hypochlorite
Hypochlorite when required
9 – CORRIDOR
1. Mopping with dry mop In continuation Flat Mop Room Boy
2. Mopping with Wizard After every 3 hrs. as an Wizard Room Boy
when required
3. Mopping with Sodium After every 8 hrs. as and 1 Sodium Room Boy
Hypochlorite when required Hypochlorite
10 – LOBBY
1. Dusting In continuation Z Colour Room Boy
duster
2. Brushing with Dry Mop In continuation Flat …… Room Boy
3. Moping with Wizard After every 3 hrs. as and Wizard Room Boy
when required
4. Moping with Sodium After every 8 hrs. as and 1% Sodium Room Boy
Hypochlorite when required Hypochlorite
11 – OPD AREA
1. Removal of Garbage Twice in a day 2.30 p.m. As per the Room Boy
and 7.30 p.m. as and BMW
when required guidelines
2. Brushing Twice in a day 7.30 a.m. Feather Room Boy
and 8.00 p.m. as and Brush
when required
3. Dusting Twice in a day 7.30 a.m Z Colour Room Boy
and 8.00 p.m. as and Duster
when required
4. Mopping with Wizard Twice in a day 7.30 a.m. Wizard Room Boy
and 8.00 p.m. as and
when required
5. Mopping with Sodium After every 8 hrs. as and 1% Sodium Room Boy
Hypochlorite when required Hypochlorite
6. Mopping in the
12 – PHARMACY
1. Removal of Garbage Thrice in a day 5.00 a.m., As per the Room Boy
2.30 p.m. and 7.30 p.m. BMW
as and when required guidelines
2. Brushing Twice in a day 8.00 a.m. Feather Room Boy
and 8.00 p.m. as and Brush
when required
3. Dusting Twice in a day 8.00 a.m Z colour Room Boy
and 8.00 p.m. as and duster

23
 when required
4. Mopping with Wizard
After every 3 hrs. as and Wizard Room Boy
when required
5. Mopping with Sodium After every 8 hrs. as and Sodium Room Boy
Hypochlorite when required Hypochlorite
13 – PROCEDURE/TREATMENT ROOM
1. Removal Garbage Thrice in a day starts As per the Room Boy
from 7.00 a.m, 2.30 p.m BMW
and 8.00 p.m. as and guidelines
when required
2. Brushing Thrice in a day starts Feather Room Boy
from 7.00 a.m., 2.30 p.m. Brush
and 8.00 p.m. as and
when required
3. Dusting Twice in a day 8.00 a.m. Y colour Room Boy
and 8.00 p.m. as and dusters
when required
4. Mopping with Wizard After every 3 hrs. as and Wizard Room Boy
when required
5. Mopping with Sodium After every 6 hrs. as and 1% Sodium Room Boy
Hypochlorite when required Hypochlorite
14 – MORTUARY
1. Brushing In the morning in Feather Room Boy
presence of Security as Brush
and when required
2. Mopping with Wizard In the morning in Wizard Room Boy
presence of Security as
and when required
3. Mopping with Sodium After every 8 hrs. 1% Sodium Room Boy
Hypochlorite Hypochlorite
15 - MINIMAL RISK AREA
ADMINISTRATION RECORD ROOM/STORAGE ROOM ENGINEERING OFFICE
1. Brushing Once in a day it starts Feather Room Boy
from 7.30 a.m. as and Brush
when required
2. Mopping with Wizard Once in a day it starts Wizard Room Boy
from 7.30 a.m. as and
when required

Dilution of Wizard in all areas = 40 ml in 1 litre of water

Cleaning of spillage of Blood/Body fluids

1. Use disposable gloves.

2. Cover area with 1% Sodium Hypochlorite
3. Leave for 20 minutes
4. Collect residue with disposable paper. Wipe and discard in bag.

24
 5. Wash surface with detergent and dry.
6. All waste, gloves, wipe, discard, seal and dispose as clinical waste/

Mops cleaning – Detergent wash and dry.

Buckets – Detergent wash and dry

(if contaminated 1% Sodium Hypochlorite overnight rinse and dry).

1. All collection, storage, transportation and disposal of hospital waste shall be in

accordance with Bio-Medical Waste (management and Handling Rules of India, 1998
and any amendments or other regulations, in this regard.
2. A detailed Hospital Waste Management Plan shall be prepared and got approved
from ESIC before start of work.
3. All infected, chemical, Radiation, Cytotoxic Health care Waste shall be segregated,
collected, stored, transported and disposed in accordance with set guidelines in
safety, ensuring that it at no stage gets mixed with general waste. Unscientific
burning shall not be permitted. Different coloured bags/containers namely white,
green, red, yellow, blue, black and transparent, puncture proof or stainless steel,
lead containers shall be used depending on the category of waste.
4. The waste shall be carefully secured or pretreated for transportation to a common
facility for disposal.
5. Waste shall not be transferred from one bag to another. Bags should be tied when
three fourths full and then placed in a bigger bag/container for transporting.
6. Covered Trolleys should be used for transportation. Before final disposal/treatment
waste should be kept in specified location and in specific liners and containers.
7. The scope includes segregation, collection, storage, transportation within and
outside the hospital until final disposal. All statutory rules and regulations and legal
requirements are to be followed at each stage.

DISPOSAL OF BIO-MEDICAL WASTE

DEFINITIONS

• Categories of Waste
• Anatomical Waste – Tissues, organ, body parts.

• Soiled Waste (Solid Waste) – Blood and Body fluids, Stained dressings, Swabs,
Cotton etc. Soiled Plaster Costs.
• Plastic Waste – IV sets and tubing, Gloves, Catheters, Vacutainers and Syringes
(without needles), Urine bags, Blood Bags.
• Microbiology Waste _ Lab cultures.
• Sharps – Syringes with needles, Burnt needles, Stylets, Scalpels, Lancets, Blades,
Broken ampoules.
• Liquid Waste – Waste from laboratory and Washing, Cleaning and Disinfection.
• Expired Medicines.

25
 • General Waste – Paper, Cardboard, Unbroken glass bottles.

RESOURCES REQUIRED

• Yellow Bag
• Red Bag
• Blue Bag
• Black Bag
• Puncture Proof of Sharp Containers.

METHOD AND PROCEDURE

• Anatomical waste will be collected in yellow bag and will be given to Centralized
Waste Management Contractor.
• Soiled waste (Solid Waste) – will be segregated and collected in red bag and will be
given to Centralized Waste Management Contractor
• Plastic Waste will be collected in Blue Bag and will be autoclaved chemically
disinfected and then shredded.
• Sharps will be collected in puncture proof container and will be given to Centralized
Waste Management Contractor.
• Microbiology Waste will be autoclaved.
• Liquid Waste will be disinfected with hypochlorite solution before disposal.
• Expired Medicines will be sent to pharmacy for return.
• General Waste will be collected in Black Bag and will be disposed as normal waste.

The following shall be followed:-

i) Segregation will be done at source.

ii) Bins will have Bio-hazardous sign on them.
iii) Housekeeping personnel will wear Gloves and Masks before collecting the
garbage.
iv) Bags will be secured when they are 3/4th full and will be clearly labeled with the
date, time and respective floor.
v) While handling the bag it must be held at the closed top and away from the
body.
vi) If a bag is found broken or not completely sealed then it should be double
bagged into a second bag.
vii) Garbage will be transported in designated trolly to the storage area.
viii) Cleared daily at designated time.
ix) Access to waste storage area is limited to authorized persons.
x) Waste storage area must be inspected every week for spills and contained
deterioration and the inspection must be documented.
xi) Before the collection by the outside vendor the garbage bag has to be weighed
and the details like date, time floor, weight, will be entered in the garbage
register by the housekeeping boy in the presence of security.
xii) If for any reason, it becomes necessary to store the waste beyond such period,
the authorized person must take permission from the authorities and take

26
 measure to ensure that the waste doesn’t adversely affect human health and
environment.

Bio-Medical Waste Management and Handling Rules, 1998 amended in 2000 shall and
subsequent amendments, if any be adhered to.

Body packing services:-

The consumables shall be provided by ESIC, the Contractor shall carry out the body packing
services as directed by ESIC Incharge.

27
RESOURCES REQUIREMENT ANNEXURE – C

1. The Contractor should have following machines and equipments at the ESIC
premises. Use of manpower for operations where suitable equipment is identified
shall not be permitted for weekly/deep cleaning

ESI Hospital, Sector-24, Noida

Sl.No. Description Nos. required

1 SCRUBBING MACHINE (TASKI) 2

2 AUTO SCUBBER MACHINE (TASKI) 2

3 WET/ DRY VACCUM CLEANER (TASKI) 1

4 HIGH PRESSURE JET (TASKI) 1

5 WRINGER TROLLEY 4

6 CADDY BUCKET 8

7 SINAGES

ESI Hospital, Okhla Phase-I

Sl.No. Description Nos. required

1 SCRUBBING MACHINE (TASKI) 2

2 AUTO SCUBBER MACHINE (TASKI) 2

3 WET/ DRY VACCUM CLEANER (TASKI) 1

4 HIGH PRESSURE JET (TASKI) 1

5 WRINGER TROLLEY 4

6 CADDY BUCKET 8

28
7 SINAGES

ESI Hospital, Jhilmil, Delhi

Sl.No. Description Nos. required

1 SCRUBBING MACHINE (TASKI) 2

2 AUTO SCUBBER MACHINE (TASKI) 2

3 WET/ DRY VACCUM CLEANER (TASKI) 1

4 HIGH PRESSURE JET (TASKI) 1

5 WRINGER TROLLEY 4

6 CADDY BUCKET 8

7 SINAGES

ESI Hospital, Basaidarapur, New Delhi

Sl.No. Description Nos. required

1 SCRUBBING MACHINE (TASKI) 4

2 AUTO SCUBBER MACHINE (TASKI) 4

3 WET/ DRY VACCUM CLEANER (TASKI) 2

4 HIGH PRESSURE JET (TASKI) 1

5 WRINGER TROLLEY 8

6 CADDY BUCKET 16

7 SINAGES

29
8

ESI Hospital, Sector-15, Rohini

Sl.No. Description Nos. required

1 SCRUBBING MACHINE (TASKI) 2

2 AUTO SCUBBER MACHINE (TASKI) 2

3 WET/ DRY VACCUM CLEANER (TASKI) 1

4 HIGH PRESSURE JET (TASKI) 1

5 WRINGER TROLLEY 4

6 CADDY BUCKET 8

7 SINAGES

ESIC Hqrs. Office, Panchdeep Bhawan, New Delhi

Sl.No. Description Nos. required

1 SCRUBBING MACHINE (TASKI) 1

2 AUTO SCUBBER MACHINE (TASKI) 1

3 WET/ DRY VACCUM CLEANER (TASKI) 1

4 HIGH PRESSURE JET (TASKI) 1

5 WRINGER TROLLEY 4

6 CADDY BUCKET 8

7 SINAGES

30
 9

ESIC Regional Office, Rajendra Place, New Delhi

Sl.No. Description Nos. required

1 SCRUBBING MACHINE (TASKI) 1

2 AUTO SCUBBER MACHINE (TASKI) 1

3 WET/ DRY VACCUM CLEANER (TASKI) 1

4 HIGH PRESSURE JET (TASKI) 1

5 WRINGER TROLLEY 2

6 CADDY BUCKET 4

7 SINAGES

Number of Manpower to be deployed at each site is as follows

ESI Hospital, Sector-24, Noida

Sl. Manpower Description No. of staff

No. required
1 Housekeeping Manager 1
2 Housekeeping Supervisor 2
3 Trained Housekeeping Staff 50

ESI Hospital, Okhla Phase-I, Delhi

Sl. Manpower Description No. of staff

No. required
1 Housekeeping Manager 1
2 Housekeeping Supervisor 2
3 Trained Housekeeping Staff 50

31
ESI Hospital, Jhilmil, Delhi

Sl. Manpower Description No. of staff

No. required
1 Housekeeping Manager 1
2 Housekeeping Supervisor 2
3 Trained Housekeeping Staff 50

ESI Hospital, Basaidarapur, New Delhi

Sl. Manpower Description No. of staff

No. required
1 Housekeeping Manager 1
2 Housekeeping Supervisor 3
3 Trained Housekeeping Staff 75

ESI Hospital, Sector-15, Rohini

Sl. Manpower Description No. of staff

No. required
1 Housekeeping Manager 1
2 Housekeeping Supervisor 2
3 Trained Housekeeping Staff 50

ESIC Hqrs. Office, Panchdeep Bhawan, New Delhi

Sl. Manpower Description No. of staff

No. required
1 Housekeeping Manager 1
2 Housekeeping Supervisor 2
3 Trained Housekeeping Staff 30

ESIC Regional Office, Rajendra Place, New Delhi

Sl. Manpower Description No. of staff

No. required

32
 1 Housekeeping Manager 1
2 Housekeeping Supervisor 2
3 Trained Housekeeping Staff 20

List of cleaning Materials & Aids at ESI Hospital, Sector-24, Noida

Sl.No. Items Qty. Sl.No Items Qty.

DUST CONTROL REFILL 10 BRASSO 5 ltrs.
KENT MOP REFILL 360 CLEANZO/ PHYNYL 60 ltrs.
DETERGENT 35 Kg R1 (Bathroom cleaner) 40 ltrs.
VIM 35 Kg R2 (Glass cleaner/Colin) 40 ltrs.
MULTI-CLEANER 20 R4 (Furniture cleaner) 50 ltrs.
ltrs.
ROOM SPRAY (PREMIUM) 30 R6 (Toilet cleaner) 40 ltrs.
bottle
s
AUTO SPRAY 70 VACCUM PUMP 2
ODONIL 70 COLIN DISPENSER 2
U. CUBES 30 D-7 (Stainless steel polish) 5 ltrs.
N. BALLS 3 Kg DETTOL ANTI SEPTIC 40 ltrs.
Sodium Hypochlorite Wizard

Note: The required quantities of cleaning material and aids for the month shall
be procured and shall be stored in the store room and issue to the staff daily as
required. Computerized records shall be maintained which shall be opened to
inspection by ESIC staff during working hours.

Covered trolleys, Dustbins, dustpans, mops, buckets, wipers, gloves, dusters,

scrubbers, sponge, brooms, brushes, safety gear etc. to be provided by the
Contractor as required.

33
 List of cleaning Materials & Aids at ESI Hospital, Okhla Phase I, Delhi

Sl.No. Items Qty. Sl.No Items Qty.

DUST CONTROL REFILL 10 BRASSO 5 ltrs.
KENT MOP REFILL 360 CLEANZO/ PHYNYL 60 ltrs.
DETERGENT 35 Kg R1 (Bathroom cleaner) 40 ltrs.
VIM 35 Kg R2 (Glass cleaner/Colin) 40 ltrs.
MULTI-CLEANER 20 R4 (Furniture cleaner) 50 ltrs.
ltrs.
ROOM SPRAY (PREMIUM) 30 R6 (Toilet cleaner) 40 ltrs.
bottle
s
AUTO SPRAY 70 VACCUM PUMP 2
ODONIL 70 COLIN DISPENSER 2
U. CUBES 30 D-7 (Stainless steel polish) 5 ltrs.
N. BALLS 3 Kg DETTOL ANTI SEPTIC 40 ltrs.
Sodium Hypochlorite Wizard

Note: The required quantities of cleaning material and aids for the month shall
be procured and shall be stored in the store room and issue to the staff daily as
required. Computerized records shall be maintained which shall be opened to
inspection by ESIC staff during working hours.

Covered trolleys, Dustbins, dustpans, mops, buckets, wipers, gloves, dusters,

scrubbers, sponge, brooms, brushes, safety gear etc. to be provided by the
Contractor as required.

List of cleaning Materials & Aids at ESI Hospital, Jhilmil, Delhi

Sl.No. Items Qty. Sl.No Items Qty.

DUST CONTROL REFILL 10 BRASSO 5 ltrs.
KENT MOP REFILL 360 CLEANZO/ PHYNYL 60 ltrs.
DETERGENT 35 Kg R1 (Bathroom cleaner) 40 ltrs.
VIM 35 Kg R2 (Glass cleaner/Colin) 40 ltrs.

34
 MULTI-CLEANER 20 ltrs. R4 (Furniture cleaner) 50 ltrs.
ROOM SPRAY 30 R6 (Toilet cleaner) 40 ltrs.
(PREMIUM) bottles
AUTO SPRAY 70 VACCUM PUMP 2
ODONIL 70 COLIN DISPENSER 2
U. CUBES 30 D-7 (Stainless steel 5 ltrs.
polish)
N. BALLS 3 Kg DETTOL ANTI SEPTIC 40 ltrs.
Sodium Hypochlorite Wizard

Note: The required quantities of cleaning material and aids for the month shall
be procured and shall be stored in the store room and issue to the staff daily as
required. Computerized records shall be maintained which shall be opened to
inspection by ESIC staff during working hours.

Covered trolleys, Dustbins, dustpans, mops, buckets, wipers, gloves, dusters,

scrubbers, sponge, brooms, brushes, safety gear etc. to be provided by the
Contractor as required.

List of cleaning Materials & Aids at ESI Hospital, Basaidarapur, New Delhi

Sl.No. Items Qty. Sl.No Items Qty.

DUST CONTROL REFILL 20 BRASSO 10 ltrs.
KENT MOP REFILL 700 CLEANZO/ PHYNYL 240
ltrs.
DETERGENT 70 kg R1 (Bathroom cleaner) 80 ltrs.
VIM 70 kg R2 (Glass cleaner/Colin) 80 ltrs.
MULTI-CLEANER 40 ltrs. R4 (Furniture cleaner) 100
ltrs.
ROOM SPRAY 30 R6 (Toilet cleaner) 80 ltrs.
(PREMIUM) bottles
AUTO SPRAY 70 VACCUM PUMP 4
bottles
ODONIL 140 COLIN DISPENSER 4
U. CUBES 60 D-7 (Stainless steel polish) 10 ltrs.
packets
N. BALLS 6 kg. DETTOL ANTISEPTIC 160
Sodium Hypochlorite Wizard

35
Note: The required quantities of cleaning material and aids for the month shall
be procured and shall be stored in the store room and issue to the staff daily as
required. Computerized records shall be maintained which shall be opened to
inspection by ESIC staff during working hours.

Covered trolleys, Dustbins, dustpans, mops, buckets, wipers, gloves, dusters,

scrubbers, sponge, brooms, brushes, safety gear etc. to be provided by the
Contractor as required.

List of cleaning Materials & Aids at Sector-15, Rohini

Sl.No. Items Qty. Sl.No Items Qty.

DUST CONTROL REFILL 10 BRASSO 5 ltrs.
KENT MOP REFILL 360 CLEANZO/ PHYNYL 60 ltrs.
DETERGENT 35 Kg R1 (Bathroom cleaner) 40 ltrs.
VIM 35 Kg R2 (Glass cleaner/Colin) 40 ltrs.
MULTI-CLEANER 20 ltrs. R4 (Furniture cleaner) 50 ltrs.
ROOM SPRAY 30 R6 (Toilet cleaner) 40 ltrs.
(PREMIUM) bottles
AUTO SPRAY 70 VACCUM PUMP 2
ODONIL 70 COLIN DISPENSER 2
U. CUBES 30 D-7 (Stainless steel polish) 5 ltrs.
N. BALLS 3 Kg DETTOL ANTI SEPTIC 40 ltrs.
Sodium Hypochlorite Wizard

Note: The required quantities of cleaning material and aids for the month shall
be procured and shall be stored in the store room and issue to the staff daily as
required. Computerized records shall be maintained which shall be opened to
inspection by ESIC staff during working hours.

Covered trolleys, Dustbins, dustpans, mops, buckets, wipers, gloves, dusters,

scrubbers, sponge, brooms, brushes, safety gear etc. to be provided by the
Contractor as required.

36
 List of cleaning Materials & Aids at ESIC Hqrs. office, Panchdeep Bhawan, New
Delhi

Sl.No. Items Qty. Sl.No Items Qty.

DUST CONTROL REFILL 10 BRASSO 5 ltrs.
KENT MOP REFILL 360 CLEANZO/ PHYNYL 60 ltrs.
DETERGENT 35 Kg R1 (Bathroom cleaner) 40 ltrs.
VIM 35 Kg R2 (Glass cleaner/Colin) 40 ltrs.
MULTI-CLEANER 20 ltrs. R4 (Furniture cleaner) 50 ltrs.
ROOM SPRAY 30 R6 (Toilet cleaner) 40 ltrs.
(PREMIUM) bottles
AUTO SPRAY 70 VACCUM PUMP 2
ODONIL 70 COLIN DISPENSER 2
U. CUBES 30 D-7 (Stainless steel polish) 5 ltrs.
N. BALLS 3 Kg DETTOL ANTI SEPTIC 40 ltrs.

Note: The required quantities of cleaning material and aids for the month shall
be procured and shall be stored in the store room and issue to the staff daily as
required. Computerized records shall be maintained which shall be opened to
inspection by ESIC staff during working hours.

Covered trolleys, Dustbins, dustpans, mops, buckets, wipers, gloves, dusters,

scrubbers, sponge, brooms, brushes, safety gear etc. to be provided by the
Contractor as required.

List of cleaning Materials & Aids at ESIC Regional Office, Rajendra Place, New
Delhi

Sl.No. Items Qty. Sl.No Items Qty.

DUST CONTROL REFILL 05 BRASSO 3 ltrs.
KENT MOP REFILL 160 CLEANZO/ PHYNYL 30 ltrs.
DETERGENT 18 R1 (Bathroom cleaner) 20 ltrs.
VIM 18 Kg R2 (Glass cleaner/Colin) 20 ltrs.
MULTI-CLEANER 10 ltrs. R4 (Furniture cleaner) 25 ltrs.
ROOM SPRAY 15 R6 (Toilet cleaner) 20 ltrs.
(PREMIUM) bottles
AUTO SPRAY 35 VACCUM PUMP 1

37
 ODONIL 35 COLIN DISPENSER 1
U. CUBES 15 D-7 (Stainless steel 3 ltrs.
polish)
N. BALLS 2 Kg DETTOL ANTI SEPTIC 20 ltrs.

Note: The required quantities of cleaning material and aids for the month shall
be procured and shall be stored in the store room and issue to the staff daily as
required. Computerized records shall be maintained which shall be opened to
inspection by ESIC staff during working hours.

Covered trolleys, Dustbins, dustpans, mops, buckets, wipers, gloves, dusters,

scrubbers, sponge, brooms, brushes, safety gear etc. to be provided by the
Contractor as required.

38
 TECHNICAL TENDER

For House Keeping and Facility Management services in ESIC.

Technical Tender
Page: 1

1. NAME OF TENDERING

COMPANY / FIRM / SELECTED

TENDERERS

2. NAME OF OWNER / PARTNERS/

DIRECTORS

3. FULL PARTICULARS OF OFFICE

(A) ADDRESS

(B) TELEPHONE NO.

(C) FAX NO.

(D) E-MAIL ADDRESS

4. FULL PARTICULARS OF THE BANKERS OF COMPANY / FIRM / SELECTED

TENDERERS, WITH FULL ADDRESS/ TEL. NO.

(A) NAME OF THE BANK

(B) ADDRESS OF THE BANK

(C) TELEPHONE NO.

(D) FAX NO.

(E) E-MAIL ADDRESS

5. REGISTRATION DETAILS :

(A) PAN / GIR NO.

39
 (B) SERVICE TAX REGISTRATION NO.

(C) E.P.F. REGISTRATION NO.

(D) E.S.I. REGISTRATION NO.

6. DETAILS OF EARNEST MONEY DEPOSIT

(A) AMOUNT(RS.)

(B) D.D. / P.O. NO. AND DATE

(C) DRAWN ON BANK

(D) VALID UPTO

The above format may be used to provide requisite details.

7. i. Audited Balance Sheet for 2006-07, 2007-08, 2008-09.

ii. Audited Income / Expenditure Statement for 2006-07, 2007-08, 2008-09.

iii. Audited Profit & Loss Account Statement for 2006-07, 2007-08, 2008-09.

iv. Audited Report Statement for 2006-07, 2007-08, 2008-09.

Signature of Owner/Managing
Partner/Director

Date: Name:

Place: Seal :

40
 Technical Tender Page:2

Details of staff

Name, Qualification Employee Designation Experience Training Health

Code in house- Check
ESI No., keeping
P.F. No..

The above format may be used to provide employee details.

Signature of Owner/Managing Partner/Director

Date: Name:

Place: Seal :

41
 Details of the existing contracts

Name and Address of Details Value of Duration of Contract

the organization, regarding Contract
Name, Designation, the From To
and contact telephone contract (Rs.)
dd/mm/yy dd/mm/yy
/ fax number of the including
Officer concerned manpower
deployed

Additional information,
if any

The above format may be used to provide requisite details.

Signature of Owner/Managing Partner/Director

Date: Name:

Place: Seal :

42
 ANNEXURE ‘A’

DECLARATION

1. I, __________________________________Son / Daughter of

Shri________________________________________Proprietor/Partner/Director/

Authorized Signatory of __________________________________ am competent

to sign this declaration and execute this tender document;

2. I have carefully read and understood all the terms and conditions of the tender
and hereby convey my acceptance of the same.

3. The information / documents furnished along with the above application are true
and authentic to the best of my knowledge and belief. I / we, am / are well aware
of the fact that furnishing of any false information / fabricated document would
lead to rejection of my tender at any stage besides liabilities towards prosecution
under appropriate law.

Signature of authorized person

Date: Full Name:

Place: Company’s Seal :

N.B.: The above declaration, duly signed and sealed by the authorized signatory
of the company, should be enclosed with Technical tender.

43
 FINANCIAL TENDER FOR ESIC HOSPITAL,SECTOR-24, NOIDA

For House Keeping and Facility Management services in ESIC.

I. Name of Tenderer: ______________________________

S. Rate Per Total Nos. Amount

NO. Month*

(Rs.)

A MANPOWER CHARGES

i Supervisors

ii Trained Housekeeping
staff (male/female)

Total of A (Rs.)

B. MACHINES, EQUIPMENT AND CONSUMABLES CHARGES

Amount Per Month

Charges for machines and equipments,

toiletries and dispensers, cleaning
material and aids, garbage disposal
vehicle, garbage bags and bins, and
any other item(s) that may be required
for fulfillment of the contract (refer
Annexure ‘C’)

Total of B (Rs.)

Total of A + B (Rs.)

* The above rates are inclusive of all taxes, levies including ESI contribution, EPF etc. but
excluding only service tax which shall be reimbursed on actuals on production of documentary
evidence.

44
 FINANCIAL TENDER FOR ESIC HOSPITAL, OKHLA PHASE-I, DELHI

For House Keeping and Facility Management services in ESIC.

I. Name of Tenderer: ______________________________

S. Rate Per Total Nos. Amount

NO. Month*

(Rs.)

A MANPOWER CHARGES

i Supervisors

ii Trained Housekeeping
staff (male/female)

Total of A (Rs.)

B. MACHINES, EQUIPMENT AND CONSUMABLES CHARGES

Amount Per Month

Charges for machines and equipments,

toiletries and dispensers, cleaning
material and aids, garbage disposal
vehicle, garbage bags and bins, and
any other item(s) that may be required
for fulfillment of the contract (refer
Annexure ‘C’)

Total of B (Rs.)

Total of A + B (Rs.)

* The above rates are inclusive of all taxes, levies including ESI contribution, EPF etc. but
excluding only service tax which shall be reimbursed on actuals on production of documentary
evidence.

45
 FINANCIAL TENDER FOR ESIC HOSPITAL, JHILMIL, DELHI

For House Keeping and Facility Management services in ESIC.

I. Name of Tenderer: ______________________________

S. Rate Per Total Nos. Amount

NO. Month*

(Rs.)

A MANPOWER CHARGES

i Supervisors

ii Trained Housekeeping
staff (male/female)

Total of A (Rs.)

B. MACHINES, EQUIPMENT AND CONSUMABLES CHARGES

Amount Per Month

Charges for machines and equipments,

toiletries and dispensers, cleaning
material and aids, garbage disposal
vehicle, garbage bags and bins, and
any other item(s) that may be required
for fulfillment of the contract (refer
Annexure ‘C’)

Total of B (Rs.)

Total of A + B (Rs.)

* The above rates are inclusive of all taxes, levies including ESI contribution, EPF etc. but
excluding only service tax which shall be reimbursed on actuals on production of documentary
evidence.

46
 FINANCIAL TENDER FOR ESIC HOSPITAL, BASAIDARAPUR, NEW DELHI

For House Keeping and Facility Management services in ESIC.

I. Name of Tenderer: ______________________________

S. Rate Per Total Nos. Amount

NO. Month*

(Rs.)

A MANPOWER CHARGES

i Supervisors

ii Trained Housekeeping
staff (male/female)

Total of A (Rs.)

B. MACHINES, EQUIPMENT AND CONSUMABLES CHARGES

Amount Per Month

Charges for machines and equipments,

toiletries and dispensers, cleaning
material and aids, garbage disposal
vehicle, garbage bags and bins, and
any other item(s) that may be required
for fulfillment of the contract (refer
Annexure ‘C’)

Total of B (Rs.)

Total of A + B (Rs.)

* The above rates are inclusive of all taxes, levies including ESI contribution, EPF etc. but
excluding only service tax which shall be reimbursed on actuals on production of documentary
evidence.

FINANCIAL TENDER FOR ESIC HOSPITAL, SECTOR-15, ROHINI

47
 For House Keeping and Facility Management services in ESIC.

I. Name of Tenderer: ______________________________

S. Rate Per Total Nos. Amount

NO. Month*

(Rs.)

A MANPOWER CHARGES

i Supervisors

ii Trained Housekeeping
staff (male/female)

Total of A (Rs.)

B. MACHINES, EQUIPMENT AND CONSUMABLES CHARGES

Amount Per Month

Charges for machines and equipments,

toiletries and dispensers, cleaning
material and aids, garbage disposal
vehicle, garbage bags and bins, and
any other item(s) that may be required
for fulfillment of the contract (refer
Annexure ‘C’)

Total of B (Rs.)

Total of A + B (Rs.)

* The above rates are inclusive of all taxes, levies including ESI contribution, EPF etc. but
excluding only service tax which shall be reimbursed on actuals on production of documentary
evidence.

FINANCIAL TENDER FOR ESIC HQRS. OFFICE, PANCHDEEP BHAWAN, NEW DELHI

For House Keeping and Facility Management services in ESIC.

48
 I. Name of Tenderer: ______________________________

S. Rate Per Total Nos. Amount

NO. Month*

(Rs.)

A MANPOWER CHARGES

i Supervisors

ii Trained Housekeeping
staff (male/female)

Total of A (Rs.)

B. MACHINES, EQUIPMENT AND CONSUMABLES CHARGES

Amount Per Month

Charges for machines and equipments,

toiletries and dispensers, cleaning
material and aids, garbage disposal
vehicle, garbage bags and bins, and
any other item(s) that may be required
for fulfillment of the contract (refer
Annexure ‘C’)

Total of B (Rs.)

Total of A + B (Rs.)

* The above rates are inclusive of all taxes, levies including ESI contribution, EPF etc. but
excluding only service tax which shall be reimbursed on actuals on production of documentary
evidence.

FINANCIAL TENDER FOR ESIC REGIONAL OFFICE, RAJENDRA PLACE, NEW DELHI

For House Keeping and Facility Management services in ESIC.

49
 I. Name of Tenderer: ______________________________

S. Rate Per Total Nos. Amount

NO. Month*

(Rs.)

A MANPOWER CHARGES

i Supervisors

ii Trained Housekeeping
staff (male/female)

Total of A (Rs.)

B. MACHINES, EQUIPMENT AND CONSUMABLES CHARGES

Amount Per Month

Charges for machines and equipments,

toiletries and dispensers, cleaning
material and aids, garbage disposal
vehicle, garbage bags and bins, and
any other item(s) that may be required
for fulfillment of the contract (refer
Annexure ‘C’)

Total of B (Rs.)

Total of A + B (Rs.)

* The above rates are inclusive of all taxes, levies including ESI contribution, EPF etc. but
excluding only service tax which shall be reimbursed on actuals on production of documentary
evidence.

50
Abstract:-

S.No. Facility Amount

(A+B)
1. ESIC Hospital, Sector-24, Noida
2. ESIC Hospital, Okhla Phase-I, Delhi
3. ESIC Hospital, Jhilmil, Delhi
4. ESIC Hospital, Basaidarapur, New Delhi
5. ESIC Hospital, Sector-15, Rohini
6. ESIC Hqrs. Office, Panchdeep Bhawan,
New Delhi
7. ESIC Regional Office, Rajendra Place, New
Delhi
Grand Total

Please note that, for finalization of contract, the Tenderer whose Grand total of A+B
above is the lowest in comparison to other Tenderers will be considered as the lowest
Tenderer.

Signature of authorized person

Date: Full Name:

Place: Company’s Seal :

51