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Use The Ping Command

The document describes using the ping command to troubleshoot connectivity issues for PCs unable to access a website. It involves pinging the web server from PCs with and without connectivity issues to determine if the problem is DNS configuration related.

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20 views2 pages

Use The Ping Command

The document describes using the ping command to troubleshoot connectivity issues for PCs unable to access a website. It involves pinging the web server from PCs with and without connectivity issues to determine if the problem is DNS configuration related.

Uploaded by

sobia123
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Packet Tracer - Use the ping Command

​Objectives
Use the ping command to identify an incorrect configuration on a PC.

​Background / Scenario
A small business owner learns that some users are unable to access a website. All PCs are configured with
static IP addressing. Use the ping command to identify the issue.

​Instructions

Part 1: Verify connectivity.


Access the Desktop tab > Web Browser of each PC and enter the URL www.cisco.pka. Identify any PCs
that are not connecting to the web server.

© 2016 - 0000 Cisco and/or its affiliates. All rights reserved. Cisco Public Page 1 of 2 www.netacad.com
Packet Tracer - Use the ping Command

Note: All the devices require time to complete the boot process. Please allow up to one minute before
receiving a web response.
Question:

Which PCs are unable to connect to the web server?


Type your answers here.

Part 2: Ping the web server from PC with connectivity issues.


a. On the PC, access the Command Prompt from the Desktop tab.
b. At the prompt, enter ping www.cisco.pka.
Question:

Did the ping return a reply? What is the IP address displayed in the reply, if any?
Type your answers here.

Part 3: Ping the web server from correctly configured PCs.


a. On the PC, access the Command Prompt from the Desktop tab.
b. At the prompt, enter ping www.cisco.pka.
Question:

Did the ping return a reply? What is the IP address returned, if any?
Type your answers here.

Part 4: Ping the IP address of the web server from PCs with connectivity issues.
a. On the PC, access the Command Prompt from the Desktop tab.
b. Attempt to reach the IP address of the web server with the ping command.
Did the ping return a reply? If so, then the PC can reach the web server via IP address, but not domain
name. This could indicate a problem with the DNS server configuration on the PC.

Part 5: Compare the DNS server information on the PCs.


a. Access the Command Prompt of the PCs without any issues.
b. Using the command ipconfig /all, examine the DNS server configuration on the PCs without any issues.
c. Access the Command Prompt of the PCs with connectivity issues.
d. Using the command ipconfig /all, examine the DNS server configuration on the PCs with
misconfigurations. Do the two configurations match?

Part 6: Make any necessary configuration changes on the PCs.


a. Navigate to the Desktop tab of the PCs with issues, make any necessary configuration changes in IP
Configuration.
b. Using the Web Browser within the Desktop tab, connect to www.cisco.pka to verify that the
configuration changes resolved the problem.

© 2016 - 0000 Cisco and/or its affiliates. All rights reserved. Cisco Public Page 2 of 2 www.netacad.com

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