CaseType I
CaseType I
What is the name of Case Type rule get’s created when we create a case type
A. pyDefault
2. What is the Flow That gets executed when we run case type , which creates WO
A. pyStartCase
4. What are the rules that gets executed when we run a case type
A. Case Type pyStatysCase (Flow) pzInitializeStage (Activity) GetFirstStage
(Activity)
5. How to move from one stage to other stage by leaving in between stages.
We can use ootb flow shape or call ootb activity “Change Stage” “pxChangeStage”.
By default Change stage will move the case to “
6.
Types of Locking
Two Types
1. Default Locking (Only One user can edit the case) : Lock gets acquired, when an operator
Opens the Case.
2. Optimistic Locking (Multiple Users can edit the case) : Lock will be acquired inly when an
action is performed and gets release after action completed. That means multiple operators
can open and edit the case at same time, But only one can submit at a given moment,
If two people at same time “Lock issue”.
8. Another Question is
Two operator opened Customer details assignment, filling form
III. Operator 1 has filled the Form at 7:30 AM and click on submit
IV. Operator 2 has filled the form at 7:35 and click on submit
Now what happens to operator 2, submit action and data submitted by Operator 2?
10. What is the flow creates WO, when we run case type.
A. pyStartCase
Call pzGetFirstStage