Y306

SERVICE MANUAL
 WARNING
The Service Manual contains information
regarding service techniques, procedures,
processes and spare parts of office equipment
distributed by Ricoh USA, Inc. Users of this
manual should be either service trained or
certified by successfully completing a Ricoh
Technical Training Program.

Untrained and uncertified users utilizing

information contained in this service manual to
repair or modify Ricoh equipment risk personal
injury, damage to property or loss of warranty
protection.
Ricoh USA, Inc.

SM i Y306
 LEGEND
PRODUCT COMPANY
CODE RICOH
Y306 D6510

DOCUMENTATION HISTORY
REV. NO. DATE COMMENTS
* 07/2016 Original Printing

Y306 ii SM
 Y306
TABLE OF CONTENTS

1. PRODUCT INFORMATION ........................................................... 1-1

1.1 PRODUCT OVERVIEW ................................................................................................. 1-1
1.1.1 MAIN UNIT .......................................................................................................... 1-1
1.1.2 DISPLAY CONTROL BLOCK .............................................................................. 1-2
1.1.3 INPUT/OUTPUT TERMINALS ............................................................................ 1-3
1.1.4 REMOTE CONTROL .......................................................................................... 1-4
1.2 POINTS CHANGED FROM THE PREVIOUS MODEL ................................................. 1-5
1.2.1 DIFFERENCES FROM THE D6500 ................................................................... 1-5
1.3 MACHINE CODES AND PERIPHERALS ...................................................................... 1-6
1.3.1 PRODUCT LIST .................................................................................................. 1-6
Main Unit ................................................................................................................. 1-6
Options .................................................................................................................... 1-6

2. INSTALLATION ............................................................................. 2-1

2.1 INSTALLATION REQUIREMENTS ................................................................................ 2-1
2.1.1 OPERATING ENVIRONMENT............................................................................ 2-1
2.1.2 MINIMUM SPACE REQUIREMENTS ................................................................. 2-2
When Installing the Main Unit with the Stand ......................................................... 2-2
When Installing the Main Unit on a Wall ................................................................. 2-2
2.2 MAIN UNIT INSTALLATION........................................................................................... 2-3
2.2.1 PRECAUTIONS FOR INSTALLATION ............................................................... 2-3
2.2.2 ACCESSORIES FOR THE MAIN UNIT .............................................................. 2-4
2.2.3 INSTALLATION METHODS ................................................................................ 2-4
2.2.4 OPTIONS ............................................................................................................ 2-4
2.2.5 FREE SOFTWARE.............................................................................................. 2-5
2.2.6 INSTALLING THE PEN TRAY ............................................................................. 2-5
2.3 INSTALLATION OF OPTIONAL UNITS ......................................................................... 2-6
2.3.1 INTERACTIVE WHITEBOARD STAND TYPE 3 ................................................ 2-6
Included Parts.......................................................................................................... 2-7
Assembly Procedure ............................................................................................... 2-8
2.3.2 INTERACTIVE WHITEBOARD CONTROLLER TYPE 1 .................................. 2-16
Included Parts........................................................................................................ 2-16
Mounting the Controller Box .................................................................................. 2-16
Mounting the Capture Box..................................................................................... 2-18

SM i Y306
 System Setup (for the System with no OS installed) ............................................ 2-18
Checking after Mounting ....................................................................................... 2-19
2.3.3 INTERACTIVE WHITEBOARD PEN SENSOR KIT TYPE 3 ............................ 2-22
Included Parts........................................................................................................ 2-22
Installation Guide ................................................................................................... 2-22
Settings after Installation ....................................................................................... 2-24
Operation Check.................................................................................................... 2-27
2.3.4 INTERACTIVE WHITEBOARD CAMERA UNIT TYPE 1 .................................. 2-28
Included Parts........................................................................................................ 2-28
Installation Guide ................................................................................................... 2-28
2.4 CHECK AFTER SETTING UP ..................................................................................... 2-30
2.4.1 SAFETY CHECK ............................................................................................... 2-30
2.5 TROUBLESHOOTING ................................................................................................. 2-33

3. REPLACEMENT AND ADJUSTMENT ......................................... 3-1

3.1 NOTES ON THE POWER BUTTON.............................................................................. 3-1
3.1.1 CHARACTERISTICS OF THE POWER BUTTON ............................................. 3-1
How to Turn off the Main Power .............................................................................. 3-2
3.2 PRECAUTIONS FOR REPLACEMENT ........................................................................ 3-3
3.2.1 GENERAL PRECAUTIONS ................................................................................ 3-3
3.3 SPECIAL TOOLS ........................................................................................................... 3-5
3.4 REPLACEMENT FLOW ................................................................................................. 3-6
3.5 BEFORE REPLACING THE PARTS ............................................................................. 3-7
3.5.1 REMOVING THE OPTIONAL STAND OR WALL-HANGING FITTINGS ........... 3-7
For the Optional Stand ............................................................................................ 3-7
For Wall-hanging Fittings ...................................................................................... 3-10
3.6 EXTERIOR COVERS................................................................................................... 3-11
3.6.1 CONTROL BOX REAR COVER ....................................................................... 3-11
3.6.2 CONTROL BOX LOWER COVER .................................................................... 3-11
3.6.3 CONTROL BOX RIGHT COVER ...................................................................... 3-12
3.6.4 LCD PANEL REAR COVER .............................................................................. 3-12
3.7 ELECTRICAL COMPONENTS .................................................................................... 3-14
3.7.1 MAIN BOARD .................................................................................................... 3-14
3.7.2 PSU 1 ................................................................................................................ 3-15
3.7.3 PSU 2 ................................................................................................................ 3-15
3.7.4 DOCKING BOARD ............................................................................................ 3-15
3.7.5 RIGHT SPEAKER ............................................................................................. 3-16
3.7.6 LEFT SPEAKER ................................................................................................ 3-16
3.7.7 CONTROL PANEL BOARD............................................................................... 3-17
3.7.8 POWER SWITCH.............................................................................................. 3-18

Y306 ii SM
 3.7.9 USB BOARD 1 .................................................................................................. 3-18
3.7.10 USB BOARD 2 .................................................................................................. 3-19
3.7.11 MICROPHONE .................................................................................................. 3-20
3.7.12 POWER CONNECTOR..................................................................................... 3-21
3.7.13 RELAY BOARD ................................................................................................. 3-22
3.7.14 DISPLAY MODULE ........................................................................................... 3-22
Replacement Procedure........................................................................................ 3-22
3.8 FANS ............................................................................................................................3-25
3.8.1 FAN 1 ................................................................................................................. 3-25
3.8.2 FAN 2 ................................................................................................................. 3-25
3.8.3 FAN 3 ................................................................................................................. 3-26

4. SYSTEM MAINTENANCE ............................................................. 4-1

4.1 SETTING THE COLOR PROFILE DATA ....................................................................... 4-1
4.1.1 RECORDING THE COLOR PROFILE DATA (WHEN REPLACING THE MAIN
BOARD) ......................................................................................................................... 4-1
4.1.2 DOWNLOADING THE COLOR PROFILE DATA (WHEN REPLACING THE
DISPLAY MODULE) ....................................................................................................... 4-3
4.1.3 SETTING THE COLOR PROFILE DATA ............................................................ 4-3
4.2 CHECKING THE TOUCH SENSOR .............................................................................. 4-5
4.2.1 SETTING THE DASHBOARD SOFTWARE ....................................................... 4-5
Preparations ............................................................................................................ 4-5
Setting up and Starting Procedure .......................................................................... 4-5
4.2.2 RESTORING THE DEFAULT SETTINGS ........................................................... 4-5
4.2.3 CHECKING THE TOUCHING POINT ................................................................. 4-6
4.2.4 CHECKING THE GRAPH ................................................................................... 4-7
4.2.5 CALIBRATING THE TOUCH SENSOR .............................................................. 4-8
4.3 UPDATING THE LCD FIRMWARE.............................................................................. 4-11
4.3.1 PREPARATIONS ............................................................................................... 4-11
4.3.2 UPDATING PROCEDURE ................................................................................ 4-11

5. TROUBLESHOOTING................................................................... 5-1
5.1 TROUBLESHOOTING ................................................................................................... 5-1
5.1.1 PROBLEMS WITH THE DISPLAY CONTROL BUTTONS ................................. 5-1
5.1.2 PROBLEMS IN THE DISPLAY............................................................................ 5-1

6. DETAILED DESCRIPTIONS ......................................................... 6-1

6.1 OVERVIEW .................................................................................................................... 6-1
6.1.1 POSITION DETECTION BY THE TOUCH SENSOR ......................................... 6-1
Outline of the Touch Sensor .................................................................................... 6-1

SM iii Y306
 Principle of the Touch Sensor.................................................................................. 6-1
Features .................................................................................................................. 6-2
6.1.2 BLOCK DIAGRAM .............................................................................................. 6-3
Main Unit ................................................................................................................. 6-3
6.1.3 AIR FLOW ........................................................................................................... 6-4
Air Flow at the Rear of the Main Unit ...................................................................... 6-4
6.1.4 PARTS LAYOUT .................................................................................................. 6-5
In the Control Box .................................................................................................... 6-5
LCD Panel ............................................................................................................... 6-6

7. APPENDICES: SPECIFICATIONS ............................................... 7-1

7.1 SPECIFICATIONS ......................................................................................................... 7-1
7.1.1 GENERAL SPECIFICATIONS ............................................................................ 7-1
Main Unit ................................................................................................................. 7-1
Controller ................................................................................................................. 7-2
Pen Sensor Kit......................................................................................................... 7-3
7.1.2 POWER CONSUMPTION ACCORDING TO MODE .......................................... 7-4
When the Controller is not Installed ........................................................................ 7-4
When the Controller is Installed .............................................................................. 7-5
7.1.3 SUPPORTED VIDEO INPUT SIGNALS ............................................................. 7-6

Y306 iv SM
IMPORTANT SAFETY NOTICES

Warnings, Cautions, Notes

In this manual, the following important symbols and notations are used.

• A Warning indicates a potentially hazardous situation. Failure to obey a Warning could

result in death or serious injury.

• A Caution indicates a potentially hazardous situation. Failure to obey a Caution could

result in minor or moderate injury or damage to the machine or other property.

• Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of
valuable data and to prevent damage to the machine.

• This information provides tips and advice about how to best service the machine.

Safety

Prevention of Physical Injury

1. Before disassembling or assembling parts of the machine and peripherals, make sure that
the machine and peripheral power cords are unplugged.
2. The plug should be near the machine and easily accessible.
3. Note that some components of the machine and the paper tray unit are supplied with
electrical voltage even if the main power switch is turned off.
4. Always unplug the power cord from the power source before you move the product. Before
you move the machine, arrange the power cord so it will not fall under the machine.
5. If any adjustment or operation check has to be made with exterior covers off or open while
the main switch is turned on, keep hands away from electrified or mechanically driven
components.
6. The machine drives some of its components when it completes the warm-up period. Be
careful to keep hands away from the mechanical and electrical components as the machine
starts operation.
7. The inside and the metal parts of the fusing unit become extremely hot while the machine is
operating. Be careful to avoid touching those components with your bare hands.
8. To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and
aerosols.
9. Do not use flammable sprays or solvent in the vicinity of the machine. Also, avoid placing
these items in the vicinity of the machine. Doing so could result in fire or electric shock.
10. To avoid fire or explosion, never use an organic cleaner near any part that generates heat.
11. Clean the floor completely after accidental spillage of silicone oil or other materials to
prevent slippery surfaces that could cause accidents leading to hand or leg injuries.
12. Never remove any safety device unless it requires replacement. Always replace safety
devices immediately.
13. Never do any procedure that defeats the function of any safety device.
14. Modification or removal of a safety device (fuse, switch, etc.) could lead to a fire and
personal injury. Always test the operation of the machine to ensure that it is operating
normally and safely after removal and replacement of any safety device.
15. For replacements use only the correct fuses or circuit breakers rated for use with the
machine. Using replacement devices not designed for use with the machine could lead to a
fire and personal injuries.
16. When using a vacuum cleaner around the machine, keep others away from the cleaner,
especially small children.
17. For machines installed with the anti-tip components:
The anti-tip components are necessary for meeting the requirements of IEC60950-1, the
international standard for safety. The aim of these components is to prevent the products,
which are heavy in weight, from toppling as a result of people running into or leaning onto
the products, which can lead to serious accidents such as persons becoming trapped under
the product. (U.S.: UL60950-1, Europe: EN60950-1) Therefore, removal of such
components must always be with the consent of the customer. Do not remove them at your
own judgment.
18. NEVER touch the AC circuits on the PSU board to prevent electric shock caused by
residual charge. Residual charge of about 100V-400V remains in the AC circuits on the PSU
board for several months even when the board has been removed from the machine after
turning off the machine power and unplugging the power cord.

Lead-Free Solder
This product is manufactured using lead-free solder as a part of a movement within the
consumer products industry at large to be environmentally responsible. Lead-free solder must be
used in the servicing and repair of this product.
This product is manufactured using lead free solder. DO NOT USE LEAD BASED SOLDER TO
REPAIR THIS PRODUCT! The melting temperature of lead-free solder is higher than that of
leaded solder by 86 °F to 104 °F (30 °C to 40 °C). Use of a soldering iron designed for lead-
based solders to repair product made with lead-free solder may result in damage to the
component and or PCB being soldered. Great care should be made to ensure high-quality
soldering when servicing this product – especially when soldering large components, through-
hole pins, and on PCBs - as the level of heat required to melt lead-free solder is high.

Observance of Electrical Safety Standards

The machine and its peripherals must be installed and maintained by a customer service
representative who has completed the training course on those models with exceptions on some
machines where the installation can be handled by the user.
This product is also designed for an IT power distribution system with phase-to-phase voltage
230V.

Safety and Ecological Notes for Disposal

19. Dispose of replaced parts in accordance with local regulations.

To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and
aerosols. A fire or an explosion might occur.
This product contains substances which are harmful to humans and the environment.
Please dispose of this product in accordance with local regulations.
The following information is only for EU-member states:

The use of the symbol indicates that this product may not be treated as household waste. By
ensuring this product is disposed of correctly, you will help prevent potential negative
consequences for the environment and human health, which could otherwise be caused by
inappropriate waste handling of this product. For more detailed information about recycling of this
product, please contact your local city office or your household waste disposal service.

Risk of explosion if battery is replaced by an incorrect type.

Dispose of used batteries according to the instructions
Suspending from the Stand
20. At least four people are required for the procedure.
21. Make absolutely sure you do not let a user do this work.
22. Attach all designated screws.

Moving
23. Make sure the screen is properly attached to the stand.
24. When moving, hold the bottom or the sides of the screen instead of the stand.
25. Make sure there is no signal cable connected to a PC or other devices.
26. When moving, wrap the power cord and signal cables around the machine or the stand to
prevent them from getting in the way.

Lithium Batteries for Taiwan

Symbols, Abbreviations and Trademarks

Symbols, Abbreviations
This manual uses several symbols and abbreviations. The meaning of those symbols and
abbreviations are as follows:
Screw
Shoulder screw
Black screw (TCRU)
Connector
FFC (Flat Film Connector)
Harness clamp
Clip
E-ring
C-ring
Timing belt
Spring
SEF Short Edge Feed
LEF Long Edge Feed

[A] Short Edge Feed (SEF)

[B] Long Edge Feed (LEF)

Trademarks
Intel and Core are trademarks of Intel Corporation in the U.S. and / or other countries.
Google Chrome and Android are trademarks of Google Inc.
iOS® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the
United States and certain other countries.
iPhone, iPad, Mac OS, and Safari are trademarks or registered trademarks of Apple Inc., in the
United States and other countries.
Firefox is a registered trademark of the Mozilla Foundation.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be
trademarks of their respective owners.
DisplayPort and VESA are registered trademarks of Video Electronics Standards Association in
the U.S. and/or other jurisdictions.
VGA is a trademark of International Business Machines Corporation in the United States, other
countries, or both.
Crestron and RoomView are trademarks or registered trademarks of Crestron Electronics, Inc.
Microsoft, Windows, Internet Explorer, Excel, and PowerPoint are either registered trademarks or
trademarks of Microsoft Corporation in the United States and / or other countries.
The proper name of Internet Explorer 8 is Windows® Internet Explorer® 8.
The proper names of the Windows operating systems are as follows:
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8 are as follows:
Microsoft® Windows® 8
Microsoft® Windows® 8 Pro
Microsoft® Windows® 8 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
Microsoft product screen shots reprinted with permission from Microsoft Corporation.
Other product names are the trademarks or registered trademarks of each company.
 PRODUCT INFORMATION
R E V I S I O N H I S T O RY
Pag e Date Ad d ed / Up d ated / New
None
 Product Overview

1. PRODUCT INFORMATION

Information
Product
1.1 PRODUCT OVERVIEW

1.1.1 MAIN UNIT

No. Name
1 Remote control sensor
Ambient light sensor
Power indicator
2 Touch pen tray
3 Input/output terminals
4 USB 2.0 Type-A
5 Display control block
6 USB Type-B for Touch panel
7 USB 3.0 Type-A

SM 1-1 Y306
Product Overview

1.1.2 DISPLAY CONTROL BLOCK

No. Name
1 Power indicator
2 Power button
3 Up/down/left/right buttons
4 Menu button
5 Enter/Input button

Y306 1-2 SM
 Product Overview

1.1.3 INPUT/OUTPUT TERMINALS

Information
Product
No. Name
1 DVI-D Input
2 HDMI Input 1
3 USB 2.0 (Power Supply Only)
4 Display Port Input
5 VGA Input
6 Display Port Output
7 RS-232C Input/RS-232C Output
8 Audio (VGA/DVI) Input
9 Speakers (R/L)
10 AC In

SM 1-3 Y306
Product Overview

1.1.4 REMOTE CONTROL

No. Name
1 Power
2 INPUT
3 EXIT
4 / Volume- / / Volume+
5 ENTER
6 INFO
7 Input source buttons/PIP button
8 MENU
9 / / Mute

Y306 1-4 SM
 POINTS CHANGED FROM THE PREVIOUS MODEL

1.2 POINTS CHANGED FROM THE PREVIOUS MODEL

Information
Product
1.2.1 DIFFERENCES FROM THE D6500
Items D6510 D6500
Screen size 65-inch 65-wide
IWB application Optional Optional
Controller Slot for options Slot for options
Number of persons needed to install 4 4
Pen Pen Sensor Kit Type 3 Pen Sensor Kit Type 2
Multiple writing Up to 10 Up to 10
Weight 57 kg 74 kg
Mic/speaker Mic and speakers Speaker only

SM 1-5 Y306
MACHINE CODES AND PERIPHERALS

1.3 MACHINE CODES AND PERIPHERALS

1.3.1 PRODUCT LIST

Main Unit

Brand name Product code

Ricoh Interactive Whiteboard D6510 North America/Latin America: Y306-17
Europe/Asia: Y306-27

Options
Brand name Product code
Ricoh Interactive Whiteboard Stand Type 3 Y408-17, 18
Ricoh Interactive Whiteboard Controller Type 1 North America/Latin America:
Y406-17
Europe/Asia: Y406-27
Ricoh Interactive Whiteboard Controller Custom-build Type North America/Latin America:
1 for Windows Y406-67
Europe/Asia: Y406-57
Ricoh Interactive Whiteboard Pen Sensor Kit Type 3 Y413-17
Ricoh Interactive Whiteboard Remote License Type 1 Y401-17
Ricoh Interactive Whiteboard Camera Unit Type 1 Y414-17

Y306 1-6 SM
 INSTALLATION
R E V I S I O N H I S T O RY
Pag e Date Ad d ed / Up d ated / New
None
 Installation Requirements

2. INSTALLATION

2.1 INSTALLATION REQUIREMENTS

Installation
2.1.1 OPERATING ENVIRONMENT
• Install in a location within the following environmental range.
Item Environment
Temperature 0 to 32°C (32 to 90°F)
When the machine is used with 60% to 80% humidity, the upper limit of
the guaranteed temperature falls by up to approximately 7°C (12.6°F).
Humidity 10 to 80% (no condensation)
Maximum 2,500 m
altitude
Power source 100-240 V AC, 50/60 Hz
• Be sure not to keep in a place where there is a lot of humidity, oil mist, and dust.
• Be sure not to plug up any ventilation hole during installation.
• When moving, disconnect the power cord, VGA cable, and network line.
• Be sure not to place this machine on other apparatus, or not to put other apparatus on this
machine.
• Be sure to connect the grounding terminal of the power plug with the ground.
• Be sure not to use it in a place where ventilation is poor.

SM 2-1 Y306
Installation Requirements

2.1.2 MINIMUM SPACE REQUIREMENTS

Be sure to provide sufficient space for wiring of cables and ventilation.

When Installing the Main Unit with the Stand

27. Width: 160 cm (63.0 inches) or more
28. Height: 200 cm (78.7 inches) or more
29. Depth: 83 cm (32.7 inches) or more

When Installing the Main Unit on a Wall

1. Left : 10 cm (3.9 inches) or more

2. Upper : 20 cm (7.9 inches) or more
3. Right : 15 cm (5.9 inches) or more
4. Lower : 20 cm (7.9 inches) or more
* When the main unit is used on a wall, be sure to keep a space of 2 cm (0.8 inches) between the
main unit and the wall.

Y306 2-2 SM
 Main Unit Installation

2.2 MAIN UNIT INSTALLATION

2.2.1 PRECAUTIONS FOR INSTALLATION

• When moving the display, hold the handles on the back surface.

Installation
• Be sure not to apply load to the remote control sensor at the front of the main unit on the
lower right.
• When attaching or removing the exterior, turn screws with a screwdriver attached at right
angles, or the screw head may be damaged.
• When installing the main unit on a wall, fixings that conform to the VESA standard are
needed.

• When installing or removing the all-hanging fixing or when moving the main unit, four
persons or more must always do this work.
• The VESA standard fixings to attach should be corresponding to 400 x 400 mm.
• Be sure to use fixings that provide 2 cm or more clearance between the fixing area of
the main unit and the fixings attached to the ceiling or the wall.
• The weight of the main unit is about 57 kg. Use fittings that can hold the main unit
comfortably.
• Install the wall-hanging fixings in a place that can hold four times of the mass of the
main unit (such as a wall or a pillar made of concrete).
• For installation of wall-hanging fixings, use M8 screws and screw holes for VESA on the
back surface of the main unit. Do not use screw holes other than those for VESA. Be
sure to tighten all the screws for attaching the cover.

SM 2-3 Y306
Main Unit Installation

2.2.2 ACCESSORIES FOR THE MAIN UNIT

Enclosed items Q'ty Note
Quick guide 1
Read this first 1
Power cord 1
VGA cable 1
USB cable for touch-panel operation of a PC 1
HDMI cable 1
Pen tray 1
Pen tray mounting screw (M3×6) 4
Remote control 1
Battery (for remote control) 2
Pen (not electronic pen) 1
Warranty sheet 1 NA only
Customer registration postal card 1 NA only
Bluetooth dongle 1

2.2.3 INSTALLATION METHODS

There are the following two ways to install the main unit.
• Installation by attaching to the optional stand (Interactive Whiteboard Stand Type 3)
• Installation on a wall (See the operation manual enclosed with the wall-hanging fittings)

2.2.4 OPTIONS
Brand name Note
Ricoh Interactive Whiteboard Stand Type 3 For mounting the D6510
Ricoh Interactive Whiteboard Controller For using IWB software on the D6510
Type 1
Ricoh Interactive Whiteboard Controller OS For using IWB software on the D6510 (using
Custom-build Type 1 for Windows the OS prepared by the customer)
Ricoh Interactive Whiteboard Pen Sensor For installing the electronic pen in the D6510
Kit Type 3
Ricoh Interactive Whiteboard Camera Unit For teleconferences
Type 1
Ricoh Interactive Whiteboard Remote For using the real-time share function with
License Type 1 remote locations

Y306 2-4 SM
 Main Unit Installation

2.2.5 FREE SOFTWARE

Brand name Note
Ricoh Interactive Whiteboard For viewing the real-time share screen on the D6510 (for
Remote Viewer Type 1 compatible models only)
Downloadable from the Ricoh Home Page

Installation
IWB Remote Desktop For displaying the PC screen via the network and enabling
Software the user to control the PC on the screen of the D6510
• Downloadable by accessing the Web browser for the
D6510 on the PC.
Ricoh Interactive Whiteboard iOS application for sharing the IWB screen with an i-Pad
Client for i-Pad
Interactive Whiteboard Client Application for sharing the IWB screen with an Android
for Android terminal
Interactive Whiteboard Client Application for sharing the IWB screen with a Windows
for Windows terminal
Interactive Whiteboard Lt for Basic whiteboard application for operating with a computer.
Windows For a display with no controller mounted

2.2.6 INSTALLING THE PEN TRAY

Attach the pen tray [A] ( x 4) to the main unit.
The pen tray can be attached at the left end, center, or right end of the main unit’s lower part.

• When attaching the pen tray, a Phillips screwdriver or a coin is needed according to the
place where the main unit is installed.
• Remove the pen tray before removing the main unit from a stand or a wall.

SM 2-5 Y306
Installation of Optional Units

2.3 INSTALLATION OF OPTIONAL UNITS

2.3.1 INTERACTIVE WHITEBOARD STAND TYPE 3

• Make sure that two or more people assemble and move this product. Three or
more people must install and remove the display.
• Otherwise, the stand may fall down or the display may fall off and an injury may result.
• To assemble and move this product, turn off the power and disconnect
the cables.
• Otherwise, it is likely that assembling this product will cause unexpected electric shocks
or a fire hazard. Also, the product may fall down if it is caught in cables.
• The display height must be adjusted by the installer.
• Adjusting the display height by yourself might cause the display to fall off the stand, tip
over, and become damaged, resulting in injury.

• Assemble this product in a spacious area, and place blankets or cushions on the
floor so that it will not be damaged.
• Assembling the product without using blankets and cushions may cause the floor to be
damaged.
When assembling or installing the product, make sure to lock the casters and
lower the stabilizers.
• If you fail to lock the caster stoppers, the product might tip over and cause an accident
that results in injury.
• Raise the stabilizers and unlock the casters when moving the product.
• If you fail to unlock the caster stoppers, the product might tip over and cause an
accident that damages the product or the display.
• When you assemble the product, do not put your feet near the casters or insert
your hands in between parts.
• Your hands or feet might get caught, resulting in injury.

Y306 2-6 SM
 Installation of Optional Units

Included Parts
No. Enclosed items Q'ty
1 Base 1
2 Stand 1
3 Side panels 2

Installation
4 Display holder 1
5 Display hooks 2
6 Clamps 4
7 Washers 22
8 Screws 22
9 Left holder plate 1
10 Right holder plate 1

• A Phillips head screwdriver is used when assembling the stand.

SM 2-7 Y306
Installation of Optional Units

Assembly Procedure

• When assembling, use the supplied parts. Tighten the screws to secure this
product.
• If the incorrect parts are used or the components are not securely fastened, the product
might fall down or the display might fall off, resulting in injury or damage.
1. Lock the two casters of the stand.

2. Attach the side panels to the stand loosely ( ×4, ×4 for each).

3. Carefully insert the shaft of the stand into the shaft bearing of the base from straight above.
Support the stand, and attach the side panels to the base ( ×4, ×4 for each).

Y306 2-8 SM
 Installation of Optional Units

• Be careful not to get your arm, leg or any part of your body caught between the
base and the stand.

Installation
4. Tighten the screws for fixing the side panels to the stand.

SM 2-9 Y306
Installation of Optional Units

5. Lower the four stabilizers.

6. Loosen the four screws and flip the shelf, and then retighten the screws.

Y306 2-10 SM
 Installation of Optional Units

7. Attach the left and right holder brackets ( ×4 for each).

• The height (h) at which the display is mounted can be set to one of five positions.
Confirm the desired height and mount the display at that height. If there is no
request, mount at the center (c). Inform the customer that they cannot change the
height after the installation work is completed.

Installation
(h)
(a) 1515 mm
(b) 1415 mm
(c) 1315 mm
(d) 1215 mm
(e) 1115 mm

• When attaching the holder, run in the upper screws, leaving space for hooking the
display hook, and then set the holder in place. After hooking the display hook,
tighten the lower screws first, and then the upper screws.

SM 2-11 Y306
Installation of Optional Units

8. Attach the display holder ( ×4, ×4 for each).

• Run in the upper screws tentatively, leaving space for hooking the display hooks.
After hooking the display holder, tighten the lower screws first, and then the upper
screws.

Y306 2-12 SM
 Installation of Optional Units

Installation
9. Prepare the display to be mounted on the stand, and then attach the display hooks ( ×2,
×2 for each).

• Protect the display surface and the sensor inside the display from damage by using
a blanket or the packaging materials for the display.

10. Mount the display on the stand from the front.

• Exercise extreme care to avoid dropping the display.

SM 2-13 Y306
Installation of Optional Units

• Make sure that the hooked portion of the display hooks are firmly attached to the
display holder.
11. Secure the display ( ×2, ×2).

12. Unlock the caster stoppers and move the stand.

After moving, lock the caster stoppers and lower the stabilizers.

Y306 2-14 SM
 Installation of Optional Units

13. Attach the clamps for the AC power cord ( ×4).

Installation
14. Clamp the power cord.
15. Connect the power cord to the AC in connector.

SM 2-15 Y306
Installation of Optional Units

16. Connect the power plug to the wall outlet.

2.3.2 INTERACTIVE WHITEBOARD CONTROLLER TYPE 1

• If the main unit is hanged on the wall, remove it from the wall.
• If the main unit is mounted on the stand, keep it on the stand.

Included Parts
No. Enclosed items Q'ty
1 Controller box 1
2 Capture box 1
3 RS-232C cable (not used for this model) 1
4 Wifi antenna 2
5 LAN port cover (not used for this model) 1
6 Manual 1

Mounting the Controller Box

1. Push the POWER button of the main unit to turn it off.

Y306 2-16 SM
 Installation of Optional Units

2. Controller box cover [A] ( x 6)

• Keep the removed screws, which are to be used for mounting optional parts.

Installation
3. Mount the controller box [A] using the removed screws ( x 2).

4. Mount the two Wifi antennas [A] on the controller box.

SM 2-17 Y306
Installation of Optional Units

Mounting the Capture Box

1. Remove the screws on the control box rear cover of the main unit ( x 2).

2. Mount the capture box [A], using the removed screws ( x 6).

3. Connect the USB cable [A] to the USB3.0 connector [B] on the controller box.

• Be sure to connect to the blue USB3.0 connector.

System Setup (for the System with no OS installed)

If the controller box is the type with no OS installed, make the system setup following the
instructions in the separate system setup manual.

Y306 2-18 SM
 Installation of Optional Units

Checking after Mounting

1. Connect the AC power cord to the AC In connector on the main unit.

Installation
2. Turn ON the power 10 or more seconds after connecting the AC power cord.

3. Check that the IWB software starts up.

4. Connect the video output terminal on the computer and the VGA input connector [A] on the

SM 2-19 Y306
Installation of Optional Units

capture box, via a cable.

5. Check that the image of the computer screen appears.

6. Touch and hold the [End] icon.

7. Tap [Close] to display the desktop.

8. Double-tap the [Settings] icon.

Y306 2-20 SM
 Installation of Optional Units

9. Tap [Version Information].

Installation
10. Check on the displayed screen that the version is "V2.0.0.0" or higher.
11. If the version is lower, ask the customer to update the firmware.

SM 2-21 Y306
Installation of Optional Units

2.3.3 INTERACTIVE WHITEBOARD PEN SENSOR KIT TYPE 3

• Before attaching the pen sensor kit, settings for the capture box and controller box
should be completed.

Included Parts
Enclosed items Q’ty Note
Receiving module bracket 1 For mounting the receiving module
USB cable 1 For connecting to the controller box
Receiving module 1
Electronic pen 1
Screws 2 For securing the receiving module
AAA Battery 1 For the electronic pen
Magnet 1 For mounting the receiving module
Not used when installing with screws.
Cable clamps 2 For securing the USB cable
Read this first 1

Installation Guide
1. Push the POWER button at the right of the main unit to turn it off.
2. After shutting down the power, disconnect the AC power cord.

3. Set the connector of the USB cable [A] into the receiving module bracket [B].

Y306 2-22 SM
 Installation of Optional Units

• The connector can be set on the bracket in any direction.

4. Secure the receiving module bracket [A] to the upper or lower part of the main unit ( x2).
First attach the screw [B] for the cutout in the bracket to the main unit, and then slide the
cutout in the bracket against the screw.

Installation
• To attach the bracket to the lower part of the main unit mounted on the stand,
attach the sensor kit after mounting the main unit to the stand.
5. Insert the receiving module [B] into the connector of the USB cable [A].

6. Connect the USB cable [A] to the USB2.0 terminal of the controller box, and secure it with
the two cable clamps [B] and [C].

• Clean places where cable clamps are to be attached with alcohol.

• Bundle the extra part of the USB cable of the pen sensor kit with a cable clamp [B].
Then attach the clamp between the receiving module and controller box.
• Bundle the USB cables of the pen sensor kit and capture box with a cable clamp
[C]. Then attach the clamp to the main unit.

SM 2-23 Y306
Installation of Optional Units

7. Install the battery in the pen and check the following to make sure that the pen operates
normally.
• The nib and pen bottom click correctly.
• The LED lights when the nib or pen bottom is clicked.

Settings after Installation

1. Push the POWER button at the right of the main unit.

2. When the IWB application starts, touch and hold the [End] icon.

3. Tap [Close] to display the desktop.

Y306 2-24 SM
 Installation of Optional Units

4. Double-tap the [Settings] icon.

Installation
5. Tap [Version Information].

6. Check on the displayed screen that the version is "V2.0.0.0" or higher.

7. If the version is lower, ask the customer to update the firmware.

SM 2-25 Y306
Installation of Optional Units

8. Double-tap the [AdminSetting] icon to log into the administration screen.

• Ask the customer to enter the administrator password.

9. Tap [System Settings].

10. Check that [Handwritten Entry with Touch Pen] is unchecked.

Y306 2-26 SM
 Installation of Optional Units

Operation Check
1. Tap [Interactive Whiteboard].

Installation
2. Check that the nib of the pen can draw a line and the pen bottom can erase it.
3. Draw diagonal lines to check that the drawing area has no problem.

SM 2-27 Y306
Installation of Optional Units

2.3.4 INTERACTIVE WHITEBOARD CAMERA UNIT TYPE 1

• Before attaching the camera unit, settings for the capture box and controller box should
be completed.

Included Parts
Enclosed items Q’ty Note
Installation screw 2 For securing the camera
Manual and additional documentation 1

Installation Guide
1. Push the POWER button at the right of the main unit to turn it off.
2. After shutting down the power, disconnect the AC power cord.

3. Place the camera at the top of the whiteboard.

Y306 2-28 SM
 Installation of Optional Units

4. Tighten up two screws.

Installation
5. Connect the USB cable of the camera unit to the USB connector at the top of the main unit.

SM 2-29 Y306
Check after Setting Up

2.4 CHECK AFTER SETTING UP

2.4.1 SAFETY CHECK

Check these items after the installation or moving the machine and then check whether there is a
quality problem with the machine.
For items that require some corrections, if the items are correctable, do them on that day after
obtaining the customer's agreement. For the items that cannot be corrected on that day, do the
corrections later or explain the correction contents to the customer and request the customer to
make these corrections.
Classification No. Check contents Check Corrective action
result
Good Executed Executed Request
on that later to the
day customer
Vibration 1 Stand: It should not
move easily by vibration
during use because the
casters are locked.
2 Layout: It should be in a
place where vibration is
not violent.
Power 3 Power outlet: It should
sources be exclusive and not
connected with too many
plugs.
4 Power outlet: It should
be a cable/outlet that
satisfies the standard
capacity.
5 Plug/ Power outlet: Be
sure that the connection
is not loose.
6 Plug/ Power outlet: Dust
should not be
accumulated.
7 Power outlet: It should
be near the machine.

Y306 2-30 SM
 Check after Setting Up

Classification No. Check contents Check Corrective action

result
Good Executed Executed Request
on that later to the
day customer
8 Power cord: Be sure not

Installation
to pinch or step on it.
9 Power cord: Be sure that
it is not entangled with
the legs, bundled, or
damaged.
10 Supply voltage: It should
be the specified value,
and there must be no
flicker of lighting when
the power is on.
11 Grounding: It should be
grounded (if this is a
machine that needs
grounding).
Installation 12 There is no heater or
position humidifier in the same
area.
13 It should not be in a
place with low
temperature/low humidity
or high temperature/high
humidity.
14 It should not be exposed
to direct sunlight or rain.
15 There is no TV/radio in
the area.
16 It should not be a dusty
place.
17 The projections (handle,
wing, etc.) of the
machine should not stick
out into a passage.
Bad smell 18 Is the room ventilated

SM 2-31 Y306
Check after Setting Up

Classification No. Check contents Check Corrective action

result
Good Executed Executed Request
on that later to the
day customer
(open the window).
19 It is not in a location
where people are always
in the path of air
exhausted from the
machine.
Others 20 Display: There is no
crack or clear difference
in brightness.
21 Goods (carton box, etc.)
that interrupt movable
parts such as a caster
are not placed in an
inconvenient location.

Y306 2-32 SM
 Troubleshooting

2.5 TROUBLESHOOTING

When the main unit does not start up after installation, check the following:
• Check whether the power cord is connected.
• Check that the power is turned on.

Installation
• Check whether the main unit is in the energy saving mode.

SM 2-33 Y306
REPLACEMENT AND ADJUSTMENT
R E V I S I O N H I S T O RY
Pag e Date Ad d ed / Up d ated / New
None
 Notes on the Power Button

3. REPLACEMENT AND ADJUSTMENT

3.1 NOTES ON THE POWER BUTTON

3.1.1 CHARACTERISTICS OF THE POWER BUTTON

Power is supplied to the machine even when the power is turned OFF with the power

Replacement and
button.

Adjustment
The power button in this machine uses DC (direct current). Therefore, if the AC power cord is
connected to an AC wall outlet, power is supplied to the main board, the operation unit and other
modules even when the power is turned OFF. When replacing the controller board and the
operation unit in this state, not only these boards, it will damage other electrical components.
So, when performing maintenance work such as replacing parts, in addition to turning off the
power with the power button, always unplug the AC power cord.

When you disconnect the power cord from the AC wall outlet, inside the machine there
is still residual charge.
When you disconnect the power cord from the AC wall outlet, inside the machine for a while
there is still residual charge. Therefore, if you remove boards in this state, it can cause a blown
fuse or memory failure.

SM 3-1 Y306
Notes on the Power Button

How to Turn off the Main Power

Press the power button at the lower right of the main unit.
After the power is turned off, unplug the power cord.

To start from shutdown

Connect the power cord, and then press the power button.

Y306 3-2 SM
 Precautions for Replacement

3.2 PRECAUTIONS FOR REPLACEMENT

3.2.1 GENERAL PRECAUTIONS

1. When removing the main unit from a stand or a wall, make sure that four or more people do
this work, to ensure safety.
2. When moving the display, hold the handles on the rear surface.

Replacement and
Adjustment
3. Place the apparatus on a table with an area of more than 1,946 mm [A] × 1,288 mm [B]
when starting work. There should also be a space of 20 cm [C] around the main unit.

4. Place cushions as shown below and put the main unit flat so that no load is applied to the

SM 3-3 Y306
Precautions for Replacement

projection of the remote control sensor.

Y306 3-4 SM
 Special Tools

3.3 SPECIAL TOOLS

For system update and replacement, the following tools are required:
No. Item Note
1 Nut driver (5 mm) For removing hex screws on the terminal
2 Cushions x 6 For protecting the remote control sensor from damage

Replacement and
Adjustment

SM 3-5 Y306
Replacement Flow

3.4 REPLACEMENT FLOW

If an optional controller or pen kit is attached, the optional parts should be removed before
removing the parts listed below.
Parts to be replaced Option parts removed in advance
Control box rear Capture box, camera unit
cover
Control box right Controller box
cover
LCD panel rear cover Pen sensor, capture box and controller box, camera unit, Bluetooth
dongle
Main board Controller box
Docking board Controller box
Display module Pen sensor, capture box and controller box, camera unit, Bluetooth
dongle

• For replacing and removing the optional parts, refer to "Options".

Y306 3-6 SM
 Before Replacing the Parts

3.5 BEFORE REPLACING THE PARTS

3.5.1 REMOVING THE OPTIONAL STAND OR WALL-HANGING

FITTINGS
This section explains what to do about removing the main unit from the optional stand or
recommended wall-hanging fittings

For the Optional Stand

Replacement and
1. Make sure that the two caster stoppers are locked and that the stabilizers are lowered.

Adjustment
• If you fail to lock the stoppers, the product might tip over or result in damage that
causes injury.

2. Make sure that the main power switch is turned off.

The blue indicators must be blinking.

SM 3-7 Y306
Before Replacing the Parts

3. Unplug the power cord.

4. Disconnect the cables connecting to the main unit. (Example: RGB cable)

5. Remove the pen tray [A] from the main unit ( ×4).

Y306 3-8 SM
 Before Replacing the Parts

6. Remove the main unit from the stand ( ×2, ×2).

Replacement and
Adjustment
7. Lift the main unit up and remove it.

• Do not grip the part framed in red in the photo below when you lift the main
unit.

• Remove the main unit from the front side. Remove the hanging part from the hooks
while paying extreme attention not to let the main unit fall down.

SM 3-9 Y306
Before Replacing the Parts

• To protect the glass surface, be sure to cover the display surface with a
cushioning material or blanket. Be sure to place the display surface face
down when placing the main unit on the floor or a table.
Otherwise, the glass surface and precision equipment may be damaged.
• To hang the main unit temporarily on the wall, be sure that the display unit
faces towards the wall, and that its top and bottom are set correctly.
Otherwise the machine can be deformed, and it may fall down.

For Wall-hanging Fittings

Refer to the instructions packed with the wall-hanging fittings.

Y306 3-10 SM
 Exterior Covers

3.6 EXTERIOR COVERS

3.6.1 CONTROL BOX REAR COVER

If an optional controller is attached, remove the capture box first.
1. Control box rear cover [A] ( ×27).

Replacement and
Adjustment
3.6.2 CONTROL BOX LOWER COVER
1. Control box rear cover (Control Box Rear Cover)
2. AC power harness [A] ( ×1, ×1).

3. Control box lower cover [A] ( ×8).

SM 3-11 Y306
Exterior Covers

3.6.3 CONTROL BOX RIGHT COVER

If an optional controller is attached, remove the controller box first.
1. Control box lower cover (Control Box Rear Cover).
2. Main board (Main Board).
3. Control box right cover [A] ( ×5).

3.6.4 LCD PANEL REAR COVER

Slide the LCD panel rear cover to replace the parts below.
• USB board 1
• USB board 2
• Control panel board
• Power button
• Microphone
1. Control box rear cover (Control Box Rear Cover).
2. Remove five screws on the control panel ( ×5).

Y306 3-12 SM
 Exterior Covers

3. Remove screws on the frame ( ×24).

Replacement and
Adjustment
4. Lift the LCD panel rear cover and slide it to the right.

SM 3-13 Y306
Electrical Components

3.7 ELECTRICAL COMPONENTS

3.7.1 MAIN BOARD

• When the main board is replaced, the items in the OSD menu will be set back to the
defaults.
• Make a note of the settings before you remove the main board. If you did not change
the default settings, this step is not necessary.
• When you replace the main board, you must copy the color profile data of the currently-
used display module to the new main board.
• So, it is good to make a note of these settings while the main board is still good.
If an optional controller is attached, remove the capture box and controller box first.
1. Control box rear cover (Control Box Rear Cover).
2. Screws for the terminals such as RGB ( ×13).

No. Type
1 Tapping screw
2 Hex screw
3 Screw
3. Main board [A] ( ×5, ×18).

• Remove the connectors, then the screws.

4. Set the color profile values (Setting the Color Profile Data).
Y306 3-14 SM
 Electrical Components

3.7.2 PSU 1
1. Control box rear cover (Control Box Rear Cover).
2. PSU 1 [A] ( ×6, ×3).

Replacement and
Adjustment
3.7.3 PSU 2
1. Control box rear cover (Control Box Rear Cover).
2. PSU 2 [A] ( ×6, ×3).

3.7.4 DOCKING BOARD

If an optional controller is attached, remove the capture box and controller box first.
1. Control box rear cover (Control Box Rear Cover).
2. Docking board [A] ( ×5, ×9).

SM 3-15 Y306
Electrical Components

3.7.5 RIGHT SPEAKER

1. Control box rear cover (Control Box Rear Cover).
2. Right speaker [A] ( ×2, ×1, ×9, tape×1).

3.7.6 LEFT SPEAKER

1. Control box rear cover (Control Box Rear Cover).
2. Left speaker [A] ( ×2, ×1, ×11, tape×1).

Y306 3-16 SM
 Electrical Components

3.7.7 CONTROL PANEL BOARD

1. Slide the LCD panel rear cover (LCD Panel Rear Cover).
2. Control panel board [A] ( ×3, ×1).

Replacement and
Adjustment
3. Turn up the black tab at the flat cable and remove the cable ( ×1).

• To attach the board, connect the connector first, and then attach the board.
4. Remove the brackets [A] from the board ( x3).

• Keep the removed brackets. To attach a new board, attach these brackets to it.

SM 3-17 Y306
Electrical Components

3.7.8 POWER SWITCH

1. Control panel board (
2. Control Panel Board).
3. Remove the power switch [A] by turning the black screw on the rear with a coin ( ×1).

• Do not drop the power switch and screw.

3.7.9 USB BOARD 1

1. Slide the LCD panel rear cover to the right (LCD Panel Rear Cover).
1. USB board 1 [A] ( ×2, ×2)

2. Remove the brackets [A] from the board ( x2).

• Keep the removed brackets. To attach a new board, attach these brackets to it.

Y306 3-18 SM
 Electrical Components

3.7.10 USB BOARD 2

1. Slide the LCD panel rear cover to the right (LCD Panel Rear Cover).
2. USB board 2 [A] ( ×2, ×3)

Replacement and
Adjustment
3. Remove the brackets [A] from the board ( x2).

• Keep the removed brackets. To attach a new board, attach these brackets to it.

SM 3-19 Y306
Electrical Components

3.7.11 MICROPHONE
1. Remove the USB board 2 (USB Board 2).
2. Microphone cover [A] ( ×1).

3. Microphone with the black sponge [A].

4. Remove the tape [A] from under the LCD panel rear cover.

5. Tie a string to the connector, and pull the connector out by passing it under the LCD panel

Y306 3-20 SM
 Electrical Components

rear cover

Replacement and
Adjustment
• To attach a new microphone, tie the string to the connector, pull the string passing it
under the LCD panel rear cover, and pull up the connector.

3.7.12 POWER CONNECTOR

1. Remove the control box lower cover (Control Box Lower Cover).
2. Power connector [A] ( ×4)

SM 3-21 Y306
Electrical Components

3.7.13 RELAY BOARD

1. AC power harness (Control Box Lower Cover).
2. Relay board [A] ( ×4, ×4).

3.7.14 DISPLAY MODULE

When the display breaks, the complete unit must be replaced because the LCD panel itself
cannot be replaced. The display module is equivalent to the main unit, but does not include the
control box and handles.

• The module is large, so it is sent directly to the customer. Order repair parts with the
customer's agreement.

• When the display module is replaced, be sure to enter the color profile data (Setting
the Color Profile Data).

Replacement Procedure
If an optional controller is attached, remove the capture box and controller box first.
1. Remove the pen tray from the main unit (if attached).
2. Remove the display from the stand (or wall-hanging fittings) (Removing the Optional Stand
or Wall-hanging Fittings).
3. Control box rear cover (Control Box Rear Cover).
4. Control box lower cover (Control Box Lower Cover).
5. Main board (Main Board).
6. Control box right cover (Control Box Right Cover).
7. Right speaker (Right Speaker).
8. Left speaker (Left Speaker).
9. Fan 1 (Fan 1).
10. Fan 2 (Fan 2).
11. Fan 3 (Fan 3).

Y306 3-22 SM
 Electrical Components

12. Docking board (Docking Board).

13. PSU 1 (PSU 1).
14. PSU 2 (PSU 2).
15. Relay board (
16. )
17. Two cables [A], [B] and eight harnesses [C] to [J] ( ×20).

Replacement and
Adjustment
18. Two OPS guide rail brackets [A] ( ×2 for each).
19. OPS holding bracket [B] ( ×4).

20. Attach the OPS holding bracket to the new display module.
21. Attach the two OPS guide rail brackets to the new display module.
22. Attach the eight harnesses to the new display module.

SM 3-23 Y306
Electrical Components

23. Attach the PSU 1 and PSU 2 to the new display module (PSU 1, PSU 2).
24. Attach the docking board to the new display module (Docking Board).
25. Attach the fans 1/2/3 to the new display module (Fan 1, Fan 2,
26. ).
27. Attach the right speaker to the new display module (Right Speaker).
28. Attach the left speaker to the new display module (Left Speaker).
29. Attach the relay board to the new display module (
30. ).
31. Attach the control box right cover to the new display module (Control Box Right Cover).
32. Attach the main board to the new display module (Main Board).
33. Attach the control box lower cover to the new display module (Control Box Lower Cover).
34. Attach the control box rear cover to the new display module (Control Box Rear Cover).
35. Attach the new display module to the stand (or wall-hanging fittings) (Removing the
Optional Stand or Wall-hanging Fittings).
36. Attach the pen tray to the new display module (if needed) (For the Optional Stand).
37. Set the color profile settings (Setting the Color Profile Data).

Y306 3-24 SM
 Fans

3.8 FANS

• Attach the fan the correct way around, as shown in the photo below.
• If the fan is attached in the opposite direction, it may cause failure or defects.

3.8.1 FAN 1
1. Control box rear cover (Control Box Rear Cover).
2. Fan 1 [A] with the bracket ( ×2, ×8, ×1, tape×1).

Replacement and
Adjustment
3.8.2 FAN 2
1. Control box rear cover (Control Box Rear Cover).
2. Fan 2 [A] with the bracket ( ×2, ×4, ×1, tape×1)

SM 3-25 Y306
Fans

3.8.3 FAN 3
1. Control box rear cover (Control Box Rear Cover).
2. Fan 3 [A] with the bracket ( ×2, ×6, ×1).

Y306 3-26 SM
 SYSTEM MAINTENANCE
R E V I S I O N H I S T O RY
Pag e Date Ad d ed / Up d ated / New
None
 Setting the Color Profile Data

4. SYSTEM MAINTENANCE

4.1 SETTING THE COLOR PROFILE DATA

Each LCD panel has different color profile data. The data have been stored on the main board.
So when the main board or display module has been replaced, the color profile data should be
reset.
• Main board
Record the color profile data before replacing the main board. After replacing the board, set
the recorded data in the new board.
• Display module
Download the color profile data from the firmware download site. After replacing the module,

Maintenance
set the color profile data corresponding to the new module.

System
4.1.1 RECORDING THE COLOR PROFILE DATA (WHEN REPLACING
THE MAIN BOARD)
Before replacing the main board, record the color profile data for the currently-used display
module so that you can copy it to the new main board.
1. Turn the power of the display on.
2. On the remote control, press the buttons below in this order.
[ENTER], [UP], [DOWN], [3], [7], [9], [5], and [1]
The Factory OSD menu appears.
3. Press the [UP] or [DOWN] button to select [Page], and then press the [ENTER] button.

SM 4-1 Y306
Setting the Color Profile Data

4. Note the setting values for COLORTEMP.

5. Press the [MENU] button on the remote control to exit the Factory OSD menu.

• If you do not have these values when you replace the main board, download the color
profile data for the display module. See Downloading the Color Profile Data (When
Replacing the Display Module).

Y306 4-2 SM
 Setting the Color Profile Data

4.1.2 DOWNLOADING THE COLOR PROFILE DATA (WHEN

REPLACING THE DISPLAY MODULE)
1. Check the identification number on the bottom of the display module.

Maintenance
System
2. Download the color profile data from the firmware download site to the computer.
3. Unzip the downloaded file.
4. Open the unzipped folder.
5. Open the excel file in the folder.
The list of the identification numbers and color profile data appears.

6. Note the color profile data for the identification number checked in step 1.

4.1.3 SETTING THE COLOR PROFILE DATA

After replacing the main board or display module, input the color profile data for the display
module.
1. Turn the display ON.
2. On the remote control, press the buttons below in this order.
[ENTER], [UP], [DOWN], [3], [7], [9], [5], and [1]
The Factory OSD menu appears.

SM 4-3 Y306
Setting the Color Profile Data

3. Press the [UP] or [DOWN] button to select [Page], and then press the [ENTER] button.

4. Press the [UP] or [DOWN] button to select [11000K], and then press the [ENTER] button.

5. Press the [RIGHT] button to select [R], and then press the [ENTER] button.
6. Press the [UP] or [DOWN] button to set the value and press the [ENTER] button.
Repeat steps 5 and 6 for [G] and [B].
Repeat steps 4 to 6 to set the values for [9300K], [6500K], [4200K], and [USER].
7. Press the [MENU] button on the remote control to exit the Factory OSD menu.

Y306 4-4 SM
 Checking the Touch Sensor

4.2 CHECKING THE TOUCH SENSOR

4.2.1 SETTING THE DASHBOARD SOFTWARE

When there is a touch sensor error, it could be caused by the touch sensor or the display unit.
“Dashboard Software” is required for distinguishing problems with the touch sensor. Set it up on
the computer in advance, following the procedure below.
Basically, misalignment does not occur on the touch sensor, but it should be tested with this
software before you decide to replace the display unit.
If the optional controller is installed, the touch sensor can be checked in service mode instead of
this software.

Preparations

Maintenance
1. Dashboard software

System
Obtain from the firmware download site for CE
2. Computer
Windows 7, Windows 8 or Windows 10.
3. USB cable for touch module (included)

Setting up and Starting Procedure

• Before starting the Dashboard software, be sure to close all other applications running
on the computer.
1. Connect the computer and main unit with a USB cable and a VGA cable.
2. Download and unzip the Dashboard software.
3. Start Dashboard.exe in the unzipped folder.

4.2.2 RESTORING THE DEFAULT SETTINGS

The setting values of the touch sensor can be restored to the factory setting values.
1. Start the Dashboard software.
SM 4-5 Y306
Checking the Touch Sensor

2. Click the icon on the upper left of the screen to display the main menu.

3. Click [Load Profile] on the main menu and select [DEFAULT].

4.2.3 CHECKING THE TOUCHING POINT

Misalignment of the point where the pen or finger touches the screen and the point detected by
the sensor can be checked with the drawing function of the Dashboard software.
1. Start the Dashboard software.
2. Click the full-screen icon on the upper right of the screen.

• Drawing on the screen other than in the full-screen mode may cause misalignment
of the touch pen or finger and the place where the drawing appears, and the
detection position cannot be checked.
3. Draw with a touch pen supplied with the display or a finger, and check that the point of the

Y306 4-6 SM
 Checking the Touch Sensor

pen or finger aligns with the location on the screen where the drawing appears.

4.2.4 CHECKING THE GRAPH

There are six sensors on the upper part of the bezel. The detection status of each sensor can be
checked with the Dashboard software, and the results are displayed as a graph.

Maintenance
1. Start the Dashboard software.

System
2. Draw with a touch pen supplied with the display or a finger.

• A graph is not displayed if nothing is drawn on the display.

3. Click the graph icon at the upper right on the display.

4. Select one of the six sensors with the select buttons [C]. The sensor is normal if the gray line

SM 4-7 Y306
Checking the Touch Sensor

[A] is within the green area [B].

• It takes time to display a graph after clicking the graph icon.

4.2.5 CALIBRATING THE TOUCH SENSOR

The detection position of the touch sensor can be calibrated with the Dashboard software.
1. Start the Dashboard software.
2. Click [configuration] and [Transformations] in that order to display the [Transformations]
screen, and then click the [calibrate] button.

3. A confirmation dialog box is displayed. Click the [OK] button.

The touch sensor calibration screen is displayed.

Y306 4-8 SM
 Checking the Touch Sensor

4. Tap the calibration mark at the upper left on the screen with the touch pen.

To avoid the effects of the operator's hand shaking, touch the screen with the pen nib about
50 mm away from the mark.
5. Move the pen with the pen nib touching the screen, and stop and keep it at the marker until
the progress indicator (shaped like a pie chart) shows that the adjustment is completed.

Maintenance
System
6. When the progress indicator shows that the adjustment is completed, remove the pen nib
from the screen and move it to the next marker.

Repeat steps 3 to 6 to adjust at the upper right, lower left, and lower right points.

SM 4-9 Y306
Checking the Touch Sensor

7. The [Transformation] screen is automatically retrieved. Click the [apply] button.

Y306 4-10 SM
 Updating the LCD Firmware

4.3 UPDATING THE LCD FIRMWARE

4.3.1 PREPARATIONS
1. LCD firmware updating tools (including new firmware)
Obtain from the firmware download site for CEs.
Tools and firmware are included in the downloaded file.
2. Computer
Windows 7 (32-bit) or Windows 8/8.1 (32-bit)
3. USB cable for touch module (included)
4. Remote Control

4.3.2 UPDATING PROCEDURE

Maintenance
System
• If the main unit switches to standby mode during updating of the firmware, updating will
fail. Be sure to select Setting>Power Save>Off in the OSD menu of the main unit before
starting updating.
• If an optional controller box is attached, remove the controller box in advance.

• Before starting the updating tool, be sure to close all other applications running on the
computer.
1. Download and unzip the LCD firmware and the version updating tool.
2. Run "RTDTool.exe" in the unzipped folder.

3. Click “ISP”.

SM 4-11 Y306
Updating the LCD Firmware

4. Click the "Communication Option" menu.

5. Click [Install] to install the USB driver.

• Do not operate the computer until installation of the driver ends.

When installation ends, click [OK].
6. Check "Bank 0", and then click […]. Then select the firmware
(Ricoh_xxxxxD1_EPxxxx_MP_Vxxx.bin) to be updated.

• LCD firmware differs depending on model. Be sure to select appropriate firmware

to be updated.

Y306 4-12 SM
 Updating the LCD Firmware

7. Connect the device with the USB connector, then click [Update].
Updating starts. Updating progress is indicated by the progress bar.

Maintenance
System
• If the USB is not connected correctly, updating results in "FAIL".
8. When updating ends correctly, "OK" is displayed.

The power of the main unit is automatically turned OFF.

• If the Power Save setting was changed at the start of this procedure, be sure to
restore the original setting.

SM 4-13 Y306
Updating the LCD Firmware

9. Turn ON the power at the right of the main unit.

10. In the OSD menu, select Setting>Information.

The Information page is displayed. Check the Software Version.

Y306 4-14 SM
 TROUBLESHOOTING
R E V I S I O N H I S T O RY
Pag e Date Ad d ed / Up d ated / New
None
 Troubleshooting

5. TROUBLESHOOTING

5.1 TROUBLESHOOTING

• For any problems with options, refer to the Troubleshooting section of the “IWB Options”
manual.

5.1.1 PROBLEMS WITH THE DISPLAY CONTROL BUTTONS

Problem Cause Solution
The display control Defects in the main board or • Replace the display control
buttons do not operate. display control buttons board.
• Replace the LCD panel
module if the problem persists.

5.1.2 PROBLEMS IN THE DISPLAY

Troubleshooting
Problem Cause Solution
Power is not supplied, and The power cord is not connected. • Connect the power
the power indicator does not cord.
light. • Turn the power ON.
• Replace the
PSU/main board if
the problem
persists.
The power indicator lights in The power button is not set to ON. • Set the power
blue, but power does not turn button on the
on. display to ON.
• Push the Power
button on the
remote control unit.
• Replace the main
board if the problem
persists.
Power is automatically PSU defect Replace the PSU/main
turned OFF. board.
The display does not light up. • Defect in the main board • Replace the main
• PSU defect board.

SM 5-1 Y306
Troubleshooting

Problem Cause Solution

• Panel defect • Replace the PSU
board.
• Replace the LCD
panel module.
Power is turned on, but no • Defect in the main board • Replace the main
image appears. • Optional controller defective board.
(when the optional controller is • Replace the optional
installed) controller.
Color is not normal. • Defect in the main board • Replace the main
• Panel defect board.
• Cable loose connection or • Reconnect the
disconnection cable.
• Change the VGA
cable.
Single color display Cable loose connection or Reconnect the cable.
disconnection Change the VGA cable.
No sound from the speaker • Volume is set to low. • Set the volume
• Mute is set to ON. higher.
• Speaker on the Sound menu • Set Mute to OFF.
is set to Internal, and no • Input sound.
sound is input. • Replace the main
• If sound is input but no sound board.
is heard, the board is • Set Speaker to
defective. Internal.
• Speaker on the Sound menu
is set to External or Line-out.
Input/output terminals are not Defect in the main board Replace the main board.
recognized.
Abnormal noise around the Defective components of the fans • Turn the power OFF
input/output terminals on the and back to ON.
rear panel of the display. • Replace the fan that
makes abnormal
noise.
Bluetooth cannot be used. • The Bluetooth dongle is not • Connect the
connected. Bluetooth dongle.
• The Bluetooth dongle is • Replace the
defective Bluetooth dongle.
An optional camera cannot • The USB cable is not • Connect the USB

Y306 5-2 SM
 Troubleshooting

Problem Cause Solution

be used. connected. cable.
• Defect in the camera unit • Replace the camera
unit.
No mic sound • Volume is set to low. • Set the volume
• Mic gain is set to low. higher
• Speaker is muted. • Set the mic gain
• Defect in mic module higher.
• Set Mute to OFF.
• Replace the mic
module.
Peripheral devices • Defect in the peripheral • Replace the
connected to the USB board devices. peripheral devices.
are not recognized. • Defect in the optional • Replace the optional
controller. controller.
• Defect in the docking board. • Replace the docking
• Defect in the USB 1 board or board.

Troubleshooting
USB 2 board. • Replace the USB 1
or USB 2 board.

• Before replacing the board, check the harness connection.

SM 5-3 Y306
 DETAILED DESCRIPTIONS
R E V I S I O N H I S T O RY
Pag e Date Ad d ed / Up d ated / New
None
 Overview

6. DETAILED DESCRIPTIONS

6.1 OVERVIEW

6.1.1 POSITION DETECTION BY THE TOUCH SENSOR

Outline of the Touch Sensor

The frame-type Shadow Sense touch sensor [B], made by Baanto, is mounted on the frame of
the LCD [A], and the decorative bezel is mounted on the module.

Descriptions
Detailed
Principle of the Touch Sensor
• The light emitters [A], the same as with the D6500/D8400, are along the left, right and
bottom sides of the bezel.
• At the upper inside of the bezel, there are six photo-detector modules [B].
• Each photo-detector module contains a pair of photo-detection elements [C] to detect the
brightness, and a screen [D].
• The ratio of light-receiving intensity on the two photo-detection elements changes depending
on the light-source position and the presence or absence of a shield, such as a pen. The
shielded position is detected from the change in ratio.

SM 6-1 Y306
Features
• Detection of the ratio of light-receiving intensity on the photo-detection elements is analog.
This enables the system to detect fine changes in the position of a pen, enabling the user to
write in small letters.
• Baanto named this system Shadow Sense because the relation of the photo-detection
elements and screen is similar to the principle of a sundial [A].

Y306 6-2 SM
 Overview

6.1.2 BLOCK DIAGRAM

Main Unit

Descriptions
Detailed

SM 6-3 Y306
6.1.3 AIR FLOW

Air Flow at the Rear of the Main Unit

Without optional controller

With optional controller

Y306 6-4 SM
 Overview

6.1.4 PARTS LAYOUT

In the Control Box

1. Fans
2. Docking board
3. Right speaker
4. PSU board 1

Descriptions
5. Left speaker

Detailed
6. PSU board 2
7. Relay board
8. Main board

SM 6-5 Y306
LCD Panel

1. USB board 1
2. Control panel board
3. USB board 2

Y306 6-6 SM
 Y306
SERVICE MANUAL

APPENDICES SECTION
R E V I S I O N H I S T O RY
Pag e Date Ad d ed / Up d ated / New
None
 Specifications

7. APPENDICES: SPECIFICATIONS

7.1 SPECIFICATIONS

7.1.1 GENERAL SPECIFICATIONS

Main Unit
Item Description
Display type Liquid crystal display
Max. resolution 1920 x 1080 dots
Max. colors About 1.06B colors (10 bits for each of R, G, and B)
Pixel pitch (Horizontal x Vertical) 0.744 x 0.744 (mm)
Backlight LED system
Supported scanning frequency 60 Hz
Brightness 350 cd/m 2 or more
Contrast ratio Standard 4000:1
Minimum 3200:1
Effective display area (Horizontal x 1428.4 x 803.52 (mm)

Specifications
Vertical)

Appendices:
Viewing angle Top and bottom 178° or more/Left and right 178° or
more
Touch panel detection Shadow Sense system
Detecting area (Horizontal x Vertical) 1428.4 x 803.52 (mm)
Noise 40 dB or less (A)
Input terminals VGA (D-sub 15-oin), DVI-D
HDMI, DVI-D, Display Port
Audio (VGA/DVI) (3.5 mm jack)
RS-232C (D-sub 9-pin)
Type-B (for touch panel)
Output terminals Display Port
Speaker L/R
RS-232C (D-sub 9-pin)
Weight Main unit only: 57 kg
Operating temperature 0°C to 32°C
Humidity 10% to 80% (no condensation)
Altitude limitation 2500 m or lower (above sea level)

SM 7-1 Y306
Specifications

Item Description
Power source 100 – 240 V AC/ 50 - 60 Hz
Power consumption Max: 350 W
Standby: 45 W or less
Dimensions (w/h/d) With pen tray: 1588 x 888 x 224 mm
Without pen tray: 1546 x 888 x 154 mm
Bezel (T/B/L/R): 38.8/38.8/49.4/49.4 mm

Controller

Controller Box
Item Description
External input/output • Display port x 1
terminal • RS-232C x1
• Ethernet (10/100/1000 Mbps) x 1
• Audio output (line) x 1
• Audio input (mic) x 1
• USB2.0 x 2
• USB3.0 x 1
System • CPU: Socket LGA 1150 Core i5 4590T Intel Core processors
(Haswell Refresh)
• Chipset: Intel H81
• System memory: 1 x 204-pin DDR3 SO-DIMM 1600 8 GB
• Storage:1 x 25” 64 GB SSD
Weight Controller box only: 1 kg
Operating temperature 0°C to 32°C
Humidity 10% to 80% (no condensation)
Dimensions (w/h/d) 200 x 30 x 119 mm

Y306 7-2 SM
 Specifications

Capture Box
Item Description
External input/output terminal • Display port input x 1
• HDMI input x1
• VGA input x 1
• USB3.0 output x 1
Weight Capture box only: 0.7 kg
Dimensions (w/h/d) 190.6 x 35.5 x 138 mm

Pen Sensor Kit

Item Description
Signal System 2.4 GHz wireless
Weight Electronic pen: 40 g
Receiving module: 130 g
Dimensions Electronic pen: 180 x 24 mm (l x dia.)
Receiving module: 296 x 38 x 74 mm (w x h x d)

Camera Unit
Item Description
Dimensions 117 x 48 x 40 mm (w x h x d) without bracket
Pixels 3M pixels

Specifications
Appendices:
Resolution Aspect ratio 16:9
1920 x 1080, 1280 x 720, 960 x 540, 640 x 360
Aspect ratio 4:3
640 x 480
Angle of visibility Horizontal: 118°±5° (aspect ratio 16:9)
78°±5° (aspect ratio 4:3)
Vertical: 58°±5°
Frame rate For YUY
FHD: 5 fps
HD, qHD: 10 fps
Others: 30 fps
For MJPEG: 30 fps
For H.264: 30 fps
Direction adjustments Horizontal: fixed
Vertical: 0 to 17°
Estimated operation environment Maximum distance: 5.3 m
Maximum number of people: 20

SM 7-3 Y306
Specifications

7.1.2 POWER CONSUMPTION ACCORDING TO MODE

When the Controller is not Installed

Power consumption
• Power supply OFF: 0 W
• Power supply ON (standby, Power Save: ON): 0.5 W
• Power supply ON (at the operation): up to 260 W

• Value at AC100V drive altogether.

Starting time
Starting time from the power supply OFF state:
• 6 seconds (until the white board use can be started)
Return time from standby condition:
• 6 seconds

Y306 7-4 SM
 Specifications

When the Controller is Installed

Power consumption
• Power supply OFF: 0 W
• Power supply ON (OS shutdown): 0.5 W

Specifications
Appendices:
• Power supply ON (standby): 45 W
• Power supply ON (at the operation): up to 350 W

• Value at AC100V drive altogether.

Starting time
Starting time from the power supply OFF state:
• 50-80 seconds (until the white board use can be started)
Press the power button 10 seconds after turning the power off.
Return time from standby condition:
• 5 seconds

SM 7-5 Y306
Specifications

7.1.3 SUPPORTED VIDEO INPUT SIGNALS

Supported input signal resolution for the main unit

Resolution Input source
VGA DVI Display Port HDMI
640x480 @ 60Hz (VGA) Yes Yes Yes Yes
640x480 @ 72Hz Yes Yes Yes Yes
640x480 @ 75Hz Yes Yes Yes Yes
720x400 @ 70Hz Yes Yes Yes Yes
800x600 @ 60Hz (SVGA) Yes Yes Yes Yes
800x600 @ 75Hz Yes Yes Yes Yes
Mac-832x624 (75Hz) Yes Yes Yes Yes
1024x768 @ 60Hz (XGA) Yes Yes Yes Yes
1024x768 @ 75Hz Yes Yes Yes Yes
1152x870 @ 75Hz Yes Yes Yes Yes
1280x800 @ 60Hz Yes Yes Yes Yes
1280x720 @ 60Hz Yes Yes Yes Yes
1280x1024 @ 60Hz (SXGA) Yes Yes Yes Yes
1280x1024 @ 75Hz (SXGA) Yes Yes Yes Yes
1600x900 @ 60Hz Yes Yes Yes Yes
1680x1050 @ 60Hz RB (WSXGA) Yes Yes Yes Yes
1680x1050 @ 60Hz (WSXGA) Yes Yes Yes Yes
1920x1080 @ 60Hz (FHD) Yes Yes Yes Yes
720x480i (60Hz)
720x576i (50Hz)
720x480p (60Hz) Yes Yes Yes
720x576p (50Hz) Yes Yes Yes
1280x720p (25Hz)
1280x720p (30Hz)
1280x720p (50Hz) Yes Yes Yes
1280x720p (60Hz) Yes Yes Yes
1920x1080i (50Hz)
1920x1080i (60Hz)
1920x1080p (24Hz) Yes Yes Yes
1920x1080p (25Hz) Yes Yes Yes
1920x1080p (30Hz) Yes Yes Yes
1920x1080p (50Hz) Yes Yes Yes
1920x1080p (60Hz) Yes Yes Yes

Y306 7-6 SM
 Specifications

Resolution Input source

VGA DVI Display Port HDMI
1920x1080p (24Psf)
1920x1080p (25Psf)

• Yes : supported
• Blank: not supported

Supported input signal resolution for the IWB controller

Signal format Resolution Frequency(Hz) Capture box
HDMI Display Port VGA
input input input
VESA CVT 1024 × 768 60 Yes Yes -
VESA GTF 1024 × 768 60 Yes Yes -
VESA DMT 1024 × 768 60 Yes Yes -
VESA GTF 1024 × 768 70 Yes Yes -
VESA DMT 1024 × 768 70 Yes Yes -
VESA CVT 1024 × 768 75 Yes Yes -
VESA DMT 1024 × 768 75 Yes Yes -
VESA CVT 1024 × 768 85 Yes Yes -
VESA DMT 1024 × 768 85 Yes Yes -

Specifications
Appendices:
VESA CVT 1152 × 864 60 Yes Yes -
VESA GTF 1152 × 864 60 Yes Yes -
VESA CVT 1152 × 864 75 Yes Yes -
VESA GTF 1152 × 864 75 Yes Yes -
VESA DMT 1152 × 864 75 Yes Yes -
VESA GTF 1280 × 600 60 Yes Yes -
VESA CVT 1280 × 720 60 Yes Yes Yes
VESA GTF 1280 × 720 60 Yes Yes Yes
VESA DMT 1280 × 720 60 Yes Yes Yes
VESA CVT 1280 × 720 75 Yes Yes -
VESA GTF 1280 × 720 75 Yes Yes -
VESA CVT 1280 × 720 85 Yes Yes -
VESA GTF 1280 × 720 85 Yes Yes -
VESA GTF 1280 × 768 60 Yes Yes Yes
VESA DMT/CVT 1280 × 768 60 Yes Yes -
(RB)
VESA DMT/CVT 1280 × 768 60 Yes Yes Yes
VESA GTF 1280 × 768 75 Yes Yes Yes

SM 7-7 Y306
Specifications

Signal format Resolution Frequency(Hz) Capture box

HDMI Display Port VGA
input input input
VESA DMT/CVT 1280 × 768 75 Yes Yes Yes
VESA GTF 1280 × 768 85 Yes Yes Yes
VESA DMT/CVT 1280 × 768 85 Yes Yes Yes
VESA GTF 1280 × 800 60 Yes Yes Yes
VESA DMT/CVT 1280 × 800 60 Yes Yes Yes
(RB)
VESA DMT/CVT 1280 × 800 60 Yes Yes Yes
VESA GTF 1280 × 800 75 Yes Yes Yes
VESA DMT/CVT 1280 × 800 75 Yes Yes Yes
VESA DMT/CVT 1280 × 800 85 Yes Yes Yes
VESA GTF 1280 × 800 85 Yes Yes Yes
VESA CVT 1280 × 960 60 Yes Yes -
VESA GTF 1280 × 960 60 Yes Yes -
VESA DMT 1280 × 960 60 Yes Yes -
VESA CVT 1280 × 960 85 Yes Yes -
VESA GTF 1280 × 960 85 Yes Yes -
VESA DMT 1280 × 960 85 Yes Yes -
VESA CVT 1280 × 60 Yes Yes -
1024
VESA GTF 1280 × 60 Yes Yes -
1024
VESA DMT 1280 × 60 Yes Yes -
1024
VESA CVT 1280 × 75 Yes Yes -
1024
VESA GTF 1280 × 75 Yes Yes -
1024
VESA DMT 1280 × 75 Yes Yes -
1024
VESA CVT 1280 × 85 Yes Yes -
1024
VESA GTF 1280 × 85 Yes Yes -
1024
VESA DMT 1280 × 85 Yes Yes -
1024

Y306 7-8 SM
 Specifications

Signal format Resolution Frequency(Hz) Capture box

HDMI Display Port VGA
input input input
VESA CVT 1360 × 768 60 Yes Yes Yes
VESA GTF 1360 × 768 60 Yes Yes Yes
VESA DMT 1360 × 768 60 Yes Yes Yes
VESA GTF 1366 × 768 60 Yes Yes Yes
VESA DMT (RB) 1366 × 768 60 Yes Yes -
VESA DMT 1366 × 768 60 Yes Yes Yes
VESA GTF 1400 × 60 Yes Yes Yes
1050
VESA DMT/CVT 1400 × 60 Yes Yes Yes
(RB) 1050
VESA DMT/CVT 1400 × 60 Yes Yes Yes
1050
VESA DMT/CVT 1400 × 75 Yes Yes Yes
1050
VESA GTF 1440 × 900 60 Yes Yes Yes
VESA DMT/CVT 1440 × 900 60 Yes Yes -
(RB)
VESA DMT/CVT 1440 × 900 60 Yes Yes -

Specifications
Appendices:
VESA GTF 1440 × 900 75 Yes Yes Yes
VESA DMT/CVT 1440 × 900 75 Yes Yes Yes
VESA GTF 1440 × 900 85 Yes Yes Yes
VESA DMT/CVT 1440 × 900 85 Yes Yes Yes
VESA GTF 1400 × 75 Yes Yes Yes
1050
VESA CVT 1600 × 900 60 Yes Yes Yes
VESA CVT (RB) 1600 × 900 60 Yes Yes -
VESA GTF 1600 × 900 60 Yes Yes Yes
VESA DMT (RB) 1600 × 900 60 Yes Yes -
VESA CVT 1600 × 60 Yes Yes -
1200
VESA GTF 1600 × 60 Yes Yes -
1200
VESA DMT 1600 × 60 Yes Yes Yes
1200
VESA GTF 1680 × 60 Yes Yes Yes

SM 7-9 Y306
Specifications

Signal format Resolution Frequency(Hz) Capture box

HDMI Display Port VGA
input input input
1050
VESA DMT/CVT 1680 × 60 Yes Yes Yes
(RB) 1050
VESA DMT/CVT 1680 × 60 Yes Yes Yes
1050
VESA DMT 1920 × 60 Yes Yes Yes
1080
VESA DMT/CVT 1920 × 60 - - -
(RB) 1200

• Yes : supported
• -: not supported

Supported PAP input signal combination (when the optional controller is not mounted)

Supported PAP input signal combination (when the optional controller is mounted)

Y306 7-10 SM
SM
7-11
Y306
Specifications

Appendices:
Specifications
Y406/Y407/Y413/Y414/Y419/Y420/Y422
INTERACTIVE WHITEBOARD
OPTIONS
R E V I S I O N H I S T O RY
P ag e Dat e Ad d ed/ Upd at ed/ New
2-25 ∼ 35 09/13/2019 Updated Reconfiguring the Language Settings
 Rev. 09/13/2019

INTERACTIVE WHITEBOARD
OPTIONS
Y406/Y407/Y413/Y414/Y419/Y420/Y422
TABLE OF CONTENTS

1. PRODUCT INFORMATION ............................................................ 1

1.1 PRODUCT OVERVIEW .................................................................................................... 1
1.1.1 CONTROLLER TYPE 1 ......................................................................................... 1
Controller Box ............................................................................................................. 1
Capture Box................................................................................................................ 2
1.1.2 CONTROLLER TYPE 2/ OP-10/ OP-5 .................................................................. 3
Controller Box ............................................................................................................. 3
Capture Box (For Controller Type 2) .......................................................................... 4
1.1.3 PEN SENSOR KIT TYPE 2/TYPE 3 ...................................................................... 5
Pen Sensor ................................................................................................................. 5
Electronic Pen ............................................................................................................ 6
1.1.4 CAMERA UNIT TYPE 1.......................................................................................... 6
1.2 MACHINE CODES AND PERIPHERALS......................................................................... 7
1.2.1 PRODUCT LIST ..................................................................................................... 7
Main Unit .................................................................................................................... 7
Options ....................................................................................................................... 8
1.2.2 CORRESPONDING OPTIONS FOR EACH WHITEBOARD ................................ 9

2. INSTALLATION ............................................................................ 10
2.1 MAIN UNIT INSTALLATION............................................................................................ 10

3. REPLACEMENT AND ADJUSTMENT .......................................... 11

3.1 SPECIAL TOOLS ............................................................................................................ 11
3.2 CONTROLLER................................................................................................................ 12
3.2.1 CONTROLLER BOX (CONTROLLER TYPE 1) .................................................. 12
3.2.2 CONTROLLER BOX (CONTROLLER TYPE 2) .................................................. 13
For D3210................................................................................................................. 13
For D5520/D6500/D6510/D7500/D8400.................................................................. 14
For D8600................................................................................................................. 16
3.2.3 CONTROLLER BOX (CONTROLLER OP-10/ OP-5) .......................................... 19
For D3210................................................................................................................. 19

Y406/Y407/Y413/Y414/Y419/Y420/Y422 i SM
 For D5520/D6500/D6510/D7500/D8400.................................................................. 21
For D8600................................................................................................................. 22
3.2.4 SSD ...................................................................................................................... 25
Notes on Replacing the SSD ................................................................................... 25
Reconfiguring the Language Settings ...................................................................... 25
Replacing the SSD (Controller Type 1) .................................................................... 39
Removing the SSD (Controller Type 2/ OP-10/ OP-5)............................................. 41
3.2.5 MEMORY CARD (ONLY CONTROLLER TYPE 2/ OP-10/ OP-5) ....................... 42
3.2.6 CAPTURE BOX (ONLY CONTROLLER TYPE 1/TYPE 2) .................................. 43
For D3210................................................................................................................. 43
For D5520/D6500/D6510/D7500/D8400.................................................................. 49
For D8600................................................................................................................. 50
3.2.7 CAPTURE BOARD (ONLY CONTROLLER TYPE 1/TYPE 2) ............................ 54
For D3210................................................................................................................. 54
For D5520/D6500/D6510/D7500/D8400.................................................................. 56
For D8600................................................................................................................. 57
3.3 PEN SENSOR KIT .......................................................................................................... 58
3.3.1 RECEIVING MODULE ......................................................................................... 58
3.3.2 USB CABLE ......................................................................................................... 58
3.4 CAMERA UNIT................................................................................................................ 60

4. SYSTEM MAINTENANCE (ONLY CONTROLLER TYPE 1/TYPE 2)61

4.1 DISPLAYING THE ADMINISTRATOR SETTINGS ......................................................... 61
4.1.1 CHANGING THE ADMINISTRATOR PASSWORD ............................................. 61
4.1.2 DISPLAYING THE ADMINISTRATOR SETTINGS .............................................. 62
4.2 SYSTEM UPDATE .......................................................................................................... 64
4.2.1 SYSTEM UPDATE PROCEDURE ....................................................................... 64
4.3 EXPORT/IMPORT OF APPLICATION SETTINGS......................................................... 65
4.3.1 ITEMS SUBJECT TO EXPORT/IMPORT ............................................................ 65
4.3.2 FILE TYPE ............................................................................................................ 66
4.3.3 EXPORT PROCEDURE ....................................................................................... 66
4.3.4 IMPORT PROCEDURE........................................................................................ 68
4.4 LOG COLLECTION......................................................................................................... 71
4.4.1 COLLECTING SYSTEM LOGS ........................................................................... 71
4.4.2 COLLECTING LOGS FOR ANALYZING PROBLEMS LINKED WITH SKYPE
FOR BUSINESS ............................................................................................................. 71
4.5 RE-RECOGNIZE THE ELECTRONIC PEN ................................................................... 72
4.6 BREAKING THE SSD (ONLY CONTROLLER TYPE 1) ................................................ 73
4.7 SERVICE MODE............................................................................................................. 76
4.7.1 SERVICE MODE .................................................................................................. 76

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 Outline ...................................................................................................................... 76
How to Enter the Service Mode ............................................................................... 76
4.7.2 DEVICE MANAGER ............................................................................................. 78
4.7.3 DISPLAY COLOR PATTERNS ............................................................................. 79
4.7.4 DISPLAY TOUCH KEYBOARD ............................................................................ 79
4.7.5 SIMPLE CAN BUS ............................................................................................... 80
4.7.6 INITIALIZE ADMINISTRATOR PASSWORD ....................................................... 80
4.7.7 WINDOWS ACTIVATION ..................................................................................... 81
License Activation via the Internet ........................................................................... 81
License Activation by Phone .................................................................................... 82

5. TROUBLESHOOTING (ONLY CONTROLLER TYPE 1/TYPE 2) . 85

5.1 ERROR MESSAGES ...................................................................................................... 85
5.1.1 ERROR MESSAGES DURING THE SYSTEM STARTUP .................................. 85
5.1.2 ERROR MESSAGES RELATED TO OPERATING PAGES ................................ 86
5.1.3 ERROR MESSAGES RELATED TO DRAWING STROKES ............................... 87
5.1.4 ERROR MESSAGES RELATED TO REMOTE WHITEBOARD SHARING ........ 92
5.1.5 ERROR MESSAGES RELATED TO CAPTURE INPUT ..................................... 97
5.1.6 ERROR MESSAGES RELATED TO SENDING EMAIL ...................................... 99
5.1.7 ERROR MESSAGES RELATED TO READING AND SAVING ......................... 101
5.1.8 ERROR MESSAGES RELATED TO THE UCS SCREEN SHARING ................111
5.1.9 ERROR MESSAGES RELATED TO THE UCS LINKAGE ................................ 112
5.1.10 ERROR MESSAGES RELATED TO THE EXTERNAL APPLICATION ............. 115
5.1.11 ERROR MESSAGES RELATED TO THE SYSTEM UPDATE .......................... 117
5.2 TROUBLESHOOTING .................................................................................................. 118
5.2.1 PROBLEMS WITH THE DISPLAY MANUAL OPERATION BUTTONS ............ 118
5.2.2 PROBLEMS IN THE DISPLAY........................................................................... 118
5.2.3 PROBLEMS IN THE CAPTURE BOARD .......................................................... 118
5.2.4 PROBLEMS WITH STARTUP............................................................................ 119
5.2.5 PROBLEMS WITH THE ELECTRONIC PEN .................................................... 122
5.2.6 PROBLEMS WITH SKYPE FOR BUSINESS .................................................... 124
When installing the Skype for Business application on the IWB ........................... 124
When using the Skype for Business application with the IWB .............................. 125
Error messages when signing into Skype for Business ......................................... 125
5.3 IWB NETWORK ENVIRONMENT CHECK TOOL ....................................................... 128
5.3.1 OUTLINE ............................................................................................................ 128
5.3.2 DIAGNOSTIC CONTENT................................................................................... 128
5.3.3 HOW TO USE THE TOOL ................................................................................. 128
Beforehand ............................................................................................................. 128
Operation on the Server Side................................................................................. 129

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 Operation on the Client Side .................................................................................. 132

6. DETAILED DESCRIPTIONS ...................................................... 135

6.1 OVERVIEW ................................................................................................................... 135
6.1.1 SIGNAL DETECTION OF THE ELECTRONIC PEN ......................................... 135
6.1.2 BLOCK DIAGRAM (CONTROLLER TYPE 1).................................................... 137
6.1.3 BLOCK DIAGRAM (CONTROLLER TYPE 2/ OP-10/ OP-5)............................. 139
6.1.4 PARTS LAYOUT ................................................................................................. 139
Capture Box............................................................................................................ 139

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SYMBOLS, ABBREVIATIONS AND TRADEMARKS

Symbols, Abbreviations
This manual uses several symbols and abbreviations. The meaning of those symbols and
abbreviations are as follows:
Screw
Shoulder screw
Black screw (TCRU)
Connector
FFC (Flat Film Connector)
Harness clamp
Clip
E-ring
C-ring
Spring

Trademarks
Intel and Core are trademarks of Intel Corporation in the U.S. and / or other countries.
Google Chrome and Android are trademarks of Google Inc.
iOS® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the
United States and certain other countries.
iPhone, iPad, Mac OS, and Safari are trademarks or registered trademarks of Apple Inc., in the
United States and other countries.
Firefox is a registered trademark of the Mozilla Foundation.
Dropbox is a registered trademark or trademark of Dropbox, Inc.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be
trademarks of their respective owners.
DisplayPort and VESA are registered trademarks of Video Electronics Standards Association in
the U.S. and/or other jurisdictions.
VGA is a trademark of International Business Machines Corporation in the United States, other
countries, or both.
Crestron and RoomView are trademarks or registered trademarks of Crestron Electronics, Inc.
HDMI and High-Definition Multimedia Interface are trademarks or registered trademarks of
HDMI Licensing, LLC.
Bluetooth is a trademark or registered trademark of Bluetooth SIG Inc. in the United States and
other countries.
Microsoft, Windows, Internet Explorer, Excel, OneDrive, and PowerPoint are either registered
trademarks or trademarks of Microsoft Corporation in the United States and / or other countries.
The proper name of Internet Explorer 11 is Windows® Internet Explorer® 11.
The proper names of the Windows operating systems are as follows:
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
• The product names of Windows 10 are as follows:
Microsoft® Windows® 10 Home
Microsoft® Windows® 10 Pro
Microsoft® Windows® 10 Enterprise
Microsoft product screen shots reprinted with permission from Microsoft Corporation.
Other product names used herein are for identification purposes only and might be trademarks
of their respective companies. We disclaim any and all rights to those marks.
 Product Overview

1. PRODUCT INFORMATION

1.1 PRODUCT OVERVIEW

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1.1.1 CONTROLLER TYPE 1

Controller Box

No. Name
1 WiFi antenna
2 RS232C
3 Ethernet (10/100/1000 Mbps)
4 POWER indicator
5 HDMI output
6 RESET button
7 HDD indicator
8 Audio output (line)
9 Audio output (mic)
10 USB2.0
11 USB3.0
12 Power button
13 2.5” SATA HDD tray

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Product Overview

Capture Box

No. Name
1 HDMI input
2 Display Port input
3 VGA input
4 USB3.0 output cable

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 Product Overview

1.1.2 CONTROLLER TYPE 2/ OP-10/ OP-5

Controller Box

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[A] For D3210

[B] For D5520/D6500/D6510/D7500/D8400
[C] For D8600

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Product Overview

No. Name
1 WiFi antenna
2 POWER indicator
3 HDD indicator
4 Power button
5 HDMI output
6 USB3.0
7 Ethernet (10/100/1000 Mbps)
8 Audio output (mic)
9 Audio output (line)

Capture Box (For Controller Type 2)

[A] For D3210

[B] For D5520/D6500/D6510/D7500/D8400
[C] For D8600

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 Product Overview

No. Name
1 HDMI input
2 Display Port input

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3 VGA input

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4 USB3.0 output cable

1.1.3 PEN SENSOR KIT TYPE 2/TYPE 3

Pen Sensor
Type 2 Type 3

No. Name
1 Receiving module
2 Receiving module bracket
3 USB cable

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Product Overview

Electronic Pen

No. Name
1 Pen nib
2 Battery cover
3 Power indicator
4 Pen bottom

1.1.4 CAMERA UNIT TYPE 1

No. Name
1 Mic
2 Camera
3 Dial
4 USB cable

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 Machine Codes and Peripherals

1.2 MACHINE CODES AND PERIPHERALS

1.2.1 PRODUCT LIST

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Main Unit
Brand name Product code
RICOH Interactive Whiteboard D3210 (White) North America/Latin America: Y309-17
Europe/Asia: Y309-27
China: Y309-21
RICOH Interactive Whiteboard D3210 North America/Latin America: Y309-18
(Black) Europe/Asia: Y309-28
China: Y309-22
Ricoh Interactive Whiteboard D5520 North America/Latin America: Y305-17
Europe/Asia: Y305-27
Ricoh Interactive Whiteboard D6500 North America/Latin America: Y302-17
Europe/Asia: Y302-27
Ricoh Interactive Whiteboard D6510 North America/Latin America: Y306-17
Europe/Asia: Y306-27
Ricoh Interactive Whiteboard D7500 North America/Latin America: Y307-17
Europe/Asia: Y307-27
Ricoh Interactive Whiteboard D8400 North America/Latin America: Y303-17
Europe/Asia: Y303-27
Ricoh Interactive Whiteboard D8600 North America/Latin America: Y308-17
Europe/Asia: Y308-27
China: Y308-21

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Machine Codes and Peripherals

Options
Brand name Product code
RICOH Interactive Whiteboard Desktop Stand Type1 Y426-17
Ricoh Interactive Whiteboard Stand Type 2 Y405-17, 18
Ricoh Interactive Whiteboard Stand Type 3 Y408-17, 18
Ricoh Interactive Whiteboard Stand Type 4 Y415-17, 18
Ricoh Interactive Whiteboard Controller Type 1 North America/Latin America:
Y406-17
Europe/Asia: Y406-27
Ricoh Interactive Whiteboard Controller Type 2 North America/Latin America:
Y420-17
Europe/Asia: Y420-27
China: Y420-21
Ricoh Interactive Whiteboard Controller OP-10 North America/Latin America:
Y419-17
Europe/Asia: Y419-27
Ricoh Interactive Whiteboard Controller OP-5 North America/Latin America:
Y422-17
Europe/Asia: Y422-27
Ricoh Interactive Whiteboard Controller Custom-build Type 1 North America/Latin America:
for Windows Y406-67
Europe/Asia: Y406-57
Ricoh Interactive Whiteboard Pen Sensor Kit Type 2 Y407-17
Ricoh Interactive Whiteboard Pen Sensor Kit Type 3 Y413-17
Ricoh Interactive Whiteboard Remote License Type 1 Y401-17
Ricoh Interactive Whiteboard Camera Unit Type 1 Y414-17

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 Machine Codes and Peripherals

1.2.2 CORRESPONDING OPTIONS FOR EACH WHITEBOARD

Main Unit Option
Controller Firmware Electronic Camera Remote Stand

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Kit Pen Kit Unit License

Options
D3210 32inch Controller V3.5 or N/A N/A Remote Stand
Type2 higher License Type1
D5520 55 Controller V2.0 or Pen Sensor Camera Type 1 Stand
inch Type 1 higher Kit Type 3 Unit Type Type 2
Controller V3.0 or 1
Type 2 higher
D6500 65 Controller V2.0 or Pen Sensor N/A Stand
inch Type 1 higher Kit Type 2 Type 3
D6510 Controller V2.0 or Pen Sensor Camera
Type 1 higher Kit Type 3 Unit Type
Controller V3.0 or 1
Type 2 higher
D7500 75 Controller V2.0 or Stand
inch Type 1 higher Type 4
Controller V3.0 or
Type 2 higher
D8400 84 Controller V2.0 or Pen Sensor N/A
inch Type 1 higher Kit Type 2
Controller V3.0 or
Type 2 higher
D8600 86 Controller V3.1 or N/A N/A
inch Type 2 higher

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Main Unit Installation

2. INSTALLATION

2.1 MAIN UNIT INSTALLATION

See the installation procedures in the service manual for the main unit for details (Main).

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 Special Tools

3. REPLACEMENT AND ADJUSTMENT

3.1 SPECIAL TOOLS

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The following tools are required.
No. Item Note
1 USB flash drive For system update
2 Nutdriver For replacing the capture box
3 Phillips screwdriver No. 0 For replacing the SSD

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Controller

3.2 CONTROLLER

• Turn OFF the main power switch before disassembly.

3.2.1 CONTROLLER BOX (CONTROLLER TYPE 1)

• This part can be removed without removing the optional stand.

1. Disconnect the USB cable [A] and the RS-232C cable [B] (D6500 only).

• The RS-232C cable is only for D6500.

2. Remove the controller box [A] ( x2).

• When installing a new controller box, be sure to perform Windows activation

(Windows Activation) in Service mode.

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 Controller

3.2.2 CONTROLLER BOX (CONTROLLER TYPE 2)

For D3210

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•

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The following procedure is explained using photos of the unit with the stand detached,
but it is also possible to remove the controller with the stand attached.
• When placing the display face down, be sure that the pen tray has been removed.
Placing the display face down with the pen tray may damage the pen tray.
1. Disconnect the USB cable [A].

2. Remove the controller box [A].

• When removing the controller box, be sure to lift it slightly so that the rear cover
will not be scratched. Be careful not to drag it out. Doing so will leave scratches as
shown in the red frames.

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3. Remove the rear cover [A].

4. Install the rear cover on the new controller box.

The rear cover has the serial number decal attached.

Make sure that the rear cover removed from the old controller box is attached to the new
controller box.

• When installing a new controller box, be sure to perform Windows activation

(Windows Activation) in Service mode.

For D5520/D6500/D6510/D7500/D8400

• This part can be removed without removing the optional stand.

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 Controller

1. Disconnect the USB cable [A].

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2. Remove the controller box [A].

3. Remove the rear cover [A].

4. Install the rear cover on the new controller box.

The rear cover has the serial number decal attached.

Make sure that the rear cover removed from the old controller box is attached to the new
controller box.

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Controller

• When installing a new controller box, be sure to perform Windows activation

(Windows Activation) in Service mode.

For D8600

• This part can be removed without removing the optional stand.

1. Open the cover [A].

If the antennas are protruding from the cover [C], cross the antennas [A], pass them
through the aperture [B], and then open the cover [C].

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 Controller

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2. Disconnect the USB cable [A].

3. Remove the controller box [A].

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Controller

4. Remove the rear cover [A].

5. Install the rear cover on the new controller box.

The rear cover has the serial number decal attached.

Make sure that the rear cover removed from the old controller box is attached to the new
controller box.

• When installing a new controller box, be sure to perform Windows activation

(Windows Activation) in Service mode.

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 Controller

3.2.3 CONTROLLER BOX (CONTROLLER OP-10/ OP-5)

For D3210

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•

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This part can be removed without removing the optional stand.
1. Disconnect the USB cable [A].

2. Remove the controller box [A].

• When removing the controller box, be sure to lift it slightly so that the rear cover
will not be scratched. Be careful not to drag it out. Doing so will leave scratches as
shown in the red frames.

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Controller

3. Remove the rear cover [A].

4. Remove the SSD from the old controller box. (Removing the SSD (Controller Type 2/
OP-10/ OP-5))
5. Install the SSD on the new controller box.
6. Remove the COA label [A] from the old controller box, and then put the COA label on the
new controller box.

7. Put the transparent seal included in this replacement unit on the COA label to prevent it
from peeling off.

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 Controller

For D5520/D6500/D6510/D7500/D8400

• This part can be removed without removing the optional stand.

1. Disconnect the USB cable [A].

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2. Remove the controller box [A].

3. Remove the rear cover [A].

4. Remove the SSD from the old controller box. (Removing the SSD (Controller Type 2/
OP-10/ OP-5))

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Controller

5. Install the SSD on the new controller box.

6. Remove the COA label [A] from the old controller box, and then put the COA label on the
new controller box.

7. Put the transparent seal included in this replacement unit on the COA label to prevent it
from peeling off.

For D8600

• This part can be removed without removing the optional stand.

1. Open the cover [A].

If the antennas are protruding from the cover [C], cross the antennas [A], pass them
through the aperture [B], and then open the cover [C].

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 Controller

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2. Disconnect the USB cable [A].

3. Remove the controller box [A].

SM 23 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Controller

4. Remove the rear cover [A].

5. Remove the SSD from the old controller box. (Removing the SSD (Controller Type 2/
OP-10/ OP-5))
6. Install the SSD on the new controller box.
7. Remove the COA label [A] from the old controller box, and then put the COA label on the
new controller box.

8. Put the transparent seal included in this replacement unit on the COA label to prevent it
from peeling off.

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 Rev. 09/13/2019 Controller

3.2.4 SSD

Notes on Replacing the SSD

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•

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If the SSD is replaced, the system language will be automatically changed to
Japanese. See "Reconfiguring the Language Settings" (Reconfiguring the
Language Settings).

• When the SSD is replaced, all settings are initialized. Perform reconfiguration if
necessary. For the following settings, ask the customer to reconfigure.
• Administrator password
• Network settings
• Language settings
• Remote license registration/ AE2 license registration
• Skype for Business application

• For only controller Type 1/Type 2: After replacing, be sure to perform Windows
activation (Windows Activation) in Service mode.
• For only controller Type 2: If the IWB is connected to the network, it will be
automatically activated.

⇒ Reconfiguring the Language Settings

• When the SSD is replaced, the language settings will be in Japanese. The following
procedure explains how to reconfigure the language settings:

1. By using the tip of the pen or your finger, touch and hold the End icon for a few seconds.

SM 25 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Controller Rev. 09/13/2019

2. When the following dialog box is displayed, touch 終了する . The Ricoh Interactive
Whiteboard screen will close.

3. Double-click the Administrator Settings icon. A login dialog box for the Administrator
Settings will appear.

4. Tap the password field to make the touch keyboard appear, enter the administrator
password, then press OK.

5. When the Administrator Settings dialog is displayed, press 地域と言語.

”地域と言語” means “Region and Language”.

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6. When the following dialog box is displayed, tap 言語.

”言語” means “Language”.

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7. Find and select the preferred display language from the list and click 上へ button to move it
to the top of the list and make it the highest-priority language.
“上へ” means “Move up”.

8. Close the window and then reboot the Interactive Whiteboard.

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9. Confirm that the display language has been changed to the language that was selected.
Then, change other settings as necessary.

10. Tap [Region]. (For instance, English United Kingdom):

11. Select “English (United Kingdom)” in [Format] in Formats Tab.

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12. Select “United Kingdom” in Location Tab.

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13. Tap [Change system locale] in Administrative Tab.

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14. Select “English (United Kingdom)” and tap [OK].

15. The below screen appears, then tap [Cancel].

16. Tap [Copy Settings] in Administrative Tab.

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Rev. 09/13/2019 Controller

17. Confirm that the Current user > Input language is “English (United States) – United
Kingdom”.

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18. Check [Welcome screen and system accounts] and [New user accounts], then tap [OK].

19. Tap [Cancel].

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Rev. 09/13/2019

20. Tap [Close].

Windows Activation
21. Connect the LAN cable to the LAN port to confirm Windows Activation.

22. Tap the [Network Settings] icon.

23. In case Windows is not (automatically) activated, continue with the following steps.

24. Configure the Network Settings (if needed) and then tap [OK].

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25. The IWB will reboot automatically.

26. Once the IWB is restarted, press and hold the [Exit] icon, Tap [Close] to display the desktop.

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27. Tap [Settings] icon twice in quick succession.

28. Press and hold the [Version Information] icon for 5 seconds.

29. Tap [Service Settings].

• If the below screen appears on the right side of the display, tap [Search] and then tap
[Service Settings].

30. Tap [Software keyboard] icon twice in quick succession and enter the service password.
Service Password: y300kb

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31. Tap the [Windows Activation] icon

32. Tap [Activate].

33. If activation succeeded, the dialog appears. Tap [OK] to finish the activation.

• If activation failed, the screen below is displayed.

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Rev. 09/13/2019
Controller

Check the connection with the internet and perform activation again.
34. Check if Windows is Activated and tap [close].

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Windows is Activated

Options
35. Tap [Close].

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Making Settings Related to the Region

• "Region" settings
1. Tap the [Region] button in the Region and Language dialog box.
2. Change the Formats, Location, and Administrative tabs as necessary.

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• Date/Time Settings

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1. Tap the [Set Date/Time] icon in the Administrator Settings dialog box.

2. Change the time zone as necessary.

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Replacing the SSD (Controller Type 1)

• This part can be removed without removing the optional stand.

1. Remove the SSD with the cover [A] ( x2).

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2. Remove the SSD [A] from the cover ( x2).

• After replacing, be sure to perform Windows activation (Windows Activation) in

Service mode.

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Connecting the SSD Firmly

Loose connection of the SSD with the controller box may cause unusual startup of the machine.
Insert the SSD so that the SATA connector [A] is connected firmly .
1. Place the controller box facing the fan [B] upward.
2. Slide and insert the SSD with the surface of the SSD [C] facing up, along the inside plate,
in the direction of the arrow.

• If something doesn’t feel right when the SSD is being inserted, remove and
reinsert the SSD.
• If the SSD is forcibly inserted, the connector of the controller box may be
damaged.

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 Controller

Removing the SSD (Controller Type 2/ OP-10/ OP-5)

When the SSD is encrypted, it is impossible to acquire the system data or the log data from the
SSD. If it is necessary to analyze the data on the SSD, obtain the recovery key from the

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customer.

1. Remove the controller box. (Controller Box (Controller OP-10/ OP-5))

2. Remove the rear cover [A].

3. Remove the screw, and then remove the SSD [A].

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3.2.5 MEMORY CARD (ONLY CONTROLLER TYPE 2/ OP-10/ OP-5)

1. Remove the controller box. (Controller Box (Controller Type 2),Controller Box
(Controller OP-10/ OP-5))
2. Remove the rear cover [A].

3. Release the lock levers, and then remove the memory card [A].

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 Controller

3.2.6 CAPTURE BOX (ONLY CONTROLLER TYPE 1/TYPE 2)

For D3210

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For Class B compliance, be sure to attach the shield cover.
After removing the capture box from the main unit, remove the shield cover and
capture USB cable from the capture box, and then mount them on the new capture
box.

• The following procedure is explained using photos of the unit with the stand detached,
but it is also possible to remove the controller with the stand attached.
• When placing the display face down, be sure that the pen tray has been removed.
Placing the display face down with the pen tray may damage the pen tray.

1. Disconnect the capture USB cable [A] from the controller box.

2. Remove the capture box [A].

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• When removing the capture box, be sure to lift it slightly so that the rear cover will
not be scratched. Be careful not to drag it out. Doing so will leave scratches as
shown in the red frames.

3. Pinch the pawl of bushing [A] from the inside of the exterior cover and then push it outward.

4. Open the slit in the bushing [A] and remove the bushing [A] from the capture USB cable [B].

• Dispose the removed bushing, because it is unnecessary when installing.

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 Controller

5. Remove the capture USB cable [A].

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• Keep the removed capture USB cable so it can be connected to the new capture
box later.
6. Remove the shield cover [A].

• Keep the removed shield cover so it can be connected to the new capture box
later.
7. Disassemble the new capture box.
Remove the screws on the outside of the new capture box [A].

SM 45 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Controller

8. Remove the capture board with the bracket [B] from the exterior cover [A].

9. Pinch the pawl of bushing [A] from the inside of the exterior cover and push it outward, and
then remove the exterior cover [B].

Y406/Y407/Y413/Y414/Y419/Y420/Y422 46 SM
 Controller

• Dispose the removed exterior cover, because it is unnecessary when installing.

10. Open the slit in the bushing [A] and remove the bushing [A] from the USB cable [B].

Whiteboard
Interactive

Options
• Keep the removed bushing; it will be required for connecting the capture USB
cable later.
11. Remove the clamp [A] and then remove the USB cable [B].

• Dispose the removed USB cable, because it is unnecessary when installing.

12. Remove the screws of the capture board [A].

SM 47 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Controller

13. Attach the shield cover [A] removed in Step 6 to the capture box [B] with the screws
removed in Step 12.

14. Attach the capture USB cable [A] removed in Step 5.

15. Attach the bushing removed in Step 10.

Open the slit in the bushing [A], attach the bushing [A] to the capture USB cable, and then
push in the bushing [A] from the outside of the capture box.

Y406/Y407/Y413/Y414/Y419/Y420/Y422 48 SM
 Controller

For D5520/D6500/D6510/D7500/D8400

• This part can be removed without removing the optional stand.

Whiteboard
Interactive

Options
1. Disconnect the USB cable [A] from the controller box.

2. Remove the capture box [A] ( x6).

To attach the capture box, fasten the screw [A] first.

SM 49 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Controller

For D8600
Before Replacing the Capture Box
Remove the exterior cover of the capture box in the following procedure, because it is
unnecessary when installing.Also reroute the USB cable.
1. Remove the screws on the outside of the capture box [A].

2. Remove the capture board with the bracket [B] from the exterior cover [A].

3. Pinch the pawl of bushing [A] from the inside of the exterior cover and then push it outward.

Y406/Y407/Y413/Y414/Y419/Y420/Y422 50 SM
 Controller

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Interactive

Options
4. Open the slit in the bushing [A] and remove the bushing [A] from the USB cable [B].

5. Remove the clamp [A] and then change to position [B].

SM 51 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Controller

6. Open the slit in the bushing [A], attach the bushing [A] to the cable, and then push in the
bushing [A] from the outside of the capture box with 150 to 180 mm of cable protruding
from the capture box.

Installing Before Replacing the Capture Box

• This part can be removed without removing the optional stand.

1. Open the cover [A].

If the antennas are protruding from the cover [C], cross the antennas [A], pass them
through the aperture [B], and then open the cover [C].

Y406/Y407/Y413/Y414/Y419/Y420/Y422 52 SM
 Controller

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Interactive

Options
2. Disconnect the USB cable [A] from the controller box.

3. Remove the capture box [A].

SM 53 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Controller

3.2.7 CAPTURE BOARD (ONLY CONTROLLER TYPE 1/TYPE 2)

For D3210
1. Remove the capture box (For D3210).
2. Pinch the pawl of bushing [A] from the inside of the exterior cover and then push it outward.

3. Remove the capture USB cable [A].

Y406/Y407/Y413/Y414/Y419/Y420/Y422 54 SM
 Controller

4. Remove the shield cover [A].

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Interactive

Options
5. Remove the capture board [A].

SM 55 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Controller

For D5520/D6500/D6510/D7500/D8400
1. Remove the capture box (For D5520/D6500/D6510/D7500/D8400).
2. Remove the screws on the outside of the capture box [A].

3. Remove the capture board bracket [B] from the exterior cover [A].

4. Remove the capture board [A].

Y406/Y407/Y413/Y414/Y419/Y420/Y422 56 SM
 Controller

For D8600
1. Remove the capture box (For D8600).
2. Remove the capture board bracket [B] from the exterior cover [A].

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Interactive

Options
3. Remove the capture board [A].

SM 57 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Pen Sensor Kit

3.3 PEN SENSOR KIT

• Turn OFF the main power switch before you start any of the procedures below.

3.3.1 RECEIVING MODULE

• The electronic pen and receiving module are paired. If the receiving module is
changed, also change the electronic pen.
1. Remove the receiving module [B] from the connector [A] of the USB cable.
Type 2 Type 3

3.3.2 USB CABLE

1. Remove the receiving module. (Receiving Module)

2. Remove the USB cable [A] ( x2).

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 Pen Sensor Kit

3. Remove the receiving module bracket [A] ( x2).

Type 2 Type 3

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Options
4. Remove the USB cable [B] from the receiving module bracket [A].
Type 2 Type 3

SM 59 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Camera Unit

3.4 CAMERA UNIT

• Turn off the power before disassembly.

1. Remove the USB cable of the camera from the USB connector at the top of the whiteboard.

2. Remove the camera ( x2).

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 Displaying the Administrator Settings

4. SYSTEM MAINTENANCE (ONLY CONTROLLER

TYPE 1/TYPE 2)

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Interactive

Options
4.1 DISPLAYING THE ADMINISTRATOR SETTINGS

4.1.1 CHANGING THE ADMINISTRATOR PASSWORD

This section explains how to change the administrator password. The administrator settings can
be displayed but cannot be changed without changing the administrator password.
1. Press and hold down the [Exit] icon, tap [Close] to display the desktop.

2. Tap [AdminSettings] icon twice in quick succession.

3. Tap [Software Keyboard] icon twice in quick succession and then enter the administrator
password.
Administrator Password: admin

SM 61 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Displaying the Administrator Settings

4. Tap [Change Administrator Password].

5. Enter the new password and tap [OK].

4.1.2 DISPLAYING THE ADMINISTRATOR SETTINGS

1. Press and hold down the [Exit] icon, Tap [Close] to display the desktop.

2. Tap [AdminSettings] icon twice in quick succession.

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 Displaying the Administrator Settings

3. Tap [Software Keyboard] icon twice in quick succession and then enter the administrator
password.

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Options
The Administrator Settings screen appears.

• If items other than [Change Administrator Password] are grayed out, change the
administrator password.(Changing the Administrator Password)
The administrator settings can be displayed but cannot be changed without
changing the administrator password.

SM 63 Y406/Y407/Y413/Y414/Y419/Y420/Y422
System Update

4.2 SYSTEM UPDATE

4.2.1 SYSTEM UPDATE PROCEDURE

1. Download and unzip the update file (RICOH_Iwb_D****.zip).
2. Save the file generated in step 1 (RIWB_*.*.**.zip) into the root directory on a USB flash
drive and connect the USB flash drive to the D****.
3. Display the "Administrator Setting." (Displaying the Administrator Settings)
4. Execute [system update] in Administrator Settings.
5. Select the target update file on the list of files available to update.
6. Press [OK] to start the update process.
7. When the update is done, the system automatically reboots and the white board application
starts up.

• When [Update system from network on startup] on the "System Settings" in

Administrator Settings is enabled, automatic updating is enabled via the network.

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 Export/Import of Application Settings

4.3 EXPORT/IMPORT OF APPLICATION SETTINGS

You can export and back up the information stored in Administrator Settings. If a problem
occurs, you can import the backup file again to return the settings to their previous states.

Whiteboard
Interactive

Options
You can also synchronize the settings of multiple whiteboards at remote locations using the
setting information of a single whiteboard.

• Do not edit an exported configuration file. If an edited configuration file is imported, the
system will not work correctly.
• Do not change the file name of an exported configuration file. A configuration file
whose name has been changed cannot be restored.
• Do not remove a USB flash memory device while backing up or restoring a
configuration file.

4.3.1 ITEMS SUBJECT TO EXPORT/IMPORT

The following settings information can be backed up:
• Network Settings
• Set Date/Time
• Region and Language
• Email Settings
• Video Conference Settings
• Email Address Book *1
• Contact List *1
• Shared Folder List
• Template
• System Settings
• Security Settings
• Print Settings
• Version Information
*1 No history can be backed up.
You can choose whether or not to restore the following settings:
• System Settings
• Whiteboard Location Name
• Use Cloud Storage
• Network Settings
• Network Auto Settings (Wired Network Settings and Wireless Network Settings)
• IP Address (Wired Network Settings and Wireless Network Settings)
• Subnet Mask (Wired Network Settings and Wireless Network Settings)

SM 65 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Export/Import of Application Settings

• Default Gateway (Wired Network Settings and Wireless Network Settings)

• Device Configuration Management
• Use Synchronous Function on Device Configuration
The following settings cannot be restored:
• Remote license
• Administrator password
• Network Settings
• 802.1X Authentication Settings
• Connect to Access Point etc.
• Manually Connect Wireless Network

4.3.2 FILE TYPE

The ZIP file named "iwb-settings-system version-date-time.zip" is stored in the root directory on
the USB flash drive.
For example, if your system version is 1.0.0.0 and the file is exported at 04:56:07 on January 23,
2013, the file name is "iwbsettings-1.0.0.0-20130123-045607.zip".

4.3.3 EXPORT PROCEDURE

1. Display the "Administrator Setting." (Displaying the Administrator Settings)
2. Tap [Export Device Configuration] on the Administrator Settings.

3. Insert a USB flash drive into the USB port of the main unit
4. Tap [OK] when the following screen comes up.

Export is started.

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 Export/Import of Application Settings

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Options
5. The following screen is displayed when export completed successfully. Tap [OK].

One of the following screens is displayed when export failed.

SM 67 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Export/Import of Application Settings

4.3.4 IMPORT PROCEDURE

1. Copy the exported data (ZIP file) to the root of the USB flash drive.
2. Tap [Import Device Configuration] on the Administrator Settings menu.

3. Insert the USB flash drive into the USB port of the main unit.
4. Tap [OK] when the following screen comes up.

• Check “The following device unique setting value(s) will not be imported” to avoid
overwriting the device’s unique setting value(s).
5. When the following screen is displayed, tap [OK] after selecting the setting file to import.

When [OK] is tapped in the setting file selection screen, it will change to the following
screen.

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 Export/Import of Application Settings

The following screen is displayed when there is no setting file in the root of the USB flash

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Interactive

Options
drive. If [OK] is tapped, it will return to the Administrator Settings menu.

6. When import is completed normally, a dialog to request rebooting is displayed. Tap [OK] to
reboot the main unit.

7. One of the following screens is displayed when import failed. If [OK] is tapped, it will return
to the Administrator Settings menu.

SM 69 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Export/Import of Application Settings

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 Log Collection

4.4 LOG COLLECTION

4.4.1 COLLECTING SYSTEM LOGS

Whiteboard
Interactive
1. Connect the USB flash drive to the USB port of the controller.

Options
2. Display the "Administrator Setting." (Displaying the Administrator Settings)
3. Tap [Log Collection] in the Administrator Settings.
4. Define [USB Memory] as the destination and tap [OK].
5. When log collection is completed, remove the USB flash drive.

4.4.2 COLLECTING LOGS FOR ANALYZING PROBLEMS LINKED

WITH SKYPE FOR BUSINESS
1. Download the batch file for analysis.

• The file can be downloaded from the site from which the CE firmware is
downloaded.
2. Store the batch file for analysis in the root of the USB flash drive, and connect it to the USB
port of the controller.
3. Display the "Administrator Setting." (Displaying the Administrator Settings)
4. Tap [System Update] in the Administrator Settings menu.
5. Select the batch file for analysis and tap [Execute].
6. Tap [OK].
7. When log collection is completed, remove the USB flash drive.

SM 71 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Re-recognize the Electronic Pen

4.5 RE-RECOGNIZE THE ELECTRONIC PEN

One-to-one communication is working with the pairing for the electronic pen and receiving
module but occasionally the pairing is canceled and the pen cannot be operated correctly.
Re-recognize the electric pen according to the Pen Sensor Kit the user is using.
Display Pen Description
Sensor
Kit
D6500/D8400 Type 2 Due to the wireless network authorization, cannot re-recognize
the electric pen.
For re-recognizing, replace the receiving module (reception
dongle) with one which has obtained permission for the wireless
network.

Note: A permission label [A] is stuck on the reception dongle that

has obtained permission for the wireless network
D5520/D6510 Type 3 Possible to re-recognize the electric pen

How to re-recognize the Electric Pen

1. Remove the reception dongle from the bracket.

2. Connect the reception dongle again.

• The reception dongle can pair within about ten seconds after the connection.
Perform steps 3 and 4 within 10 seconds.
3. Insert an alkaline battery into the electronic pen.
4. Touch both the pen nib and pen bottom of the electronic pen simultaneously for about two
seconds.

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 Breaking the SSD (Only Controller Type 1)

4.6 BREAKING THE SSD (ONLY CONTROLLER TYPE 1)

The SSD for Controller Type 2/ OP-5/ OP-10 can be encrypted, so it is not necessary to break

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Options
the SSD.

1. Remove the SSD (Notes on Replacing the SSD).

2. Remove the cover from the SSD ( ×4).

3. Remove the board ( ×2).

SM 73 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Breaking the SSD (Only Controller Type 1)

4. Break the SATA connectors, using pliers.

• Be sure to break both the left and right connectors.

5. Break the internal board using pliers.

6. Remove the flash IC [A] and break the board further.

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 Breaking the SSD (Only Controller Type 1)

7. Break the flash IC [A], using large nippers.

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Interactive

Options

SM 75 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Service Mode

4.7 SERVICE MODE

4.7.1 SERVICE MODE

Outline
The following functions are only for service. They can be set up and checked in the setting
window for services.
Item Contents Purpose of use
Adjust Touch Touch sensor adjustment Checking for a touch sensor problem
Sensor software "Dashboard" starts. (See the service manual for the main unit
for details.)
Device Manager Checks the hardware Condition check on the position sensor,
Settings operating state capture board, etc.
Display Color Two or more color patterns are Check for display abnormality on the
Patterns displayed on the screen. LCD panel
Display Touch Keyboard is displayed. Enter characters on the screen.
Keyboard
Simple CAN Bus You can write lines on the This is used to isolate defects in the
screen with a finger. position sensor.
Function Settings Custom-order setting items Not for servicing items
Initialize Returns the administrator’s When the customer has lost his/her
Administrator password to the factory setting. password.
Password
Windows Activation For Windows license Perform this after replacing the SSD.
activation.

How to Enter the Service Mode

1. Touch and hold the [Close] icon.

Y406/Y407/Y413/Y414/Y419/Y420/Y422 76 SM
 Service Mode

2. Tap [Close].

3. Double-tap the [Settings] icon.

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Options
4. Touch and hold [Version Information] for five seconds.

5. Tap the [Service Settings] icon.

SM 77 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Service Mode

6. Enter the password for service "y300kb" in the dialog box and tap [OK].

7. The Service Setting Menu is displayed.

4.7.2 DEVICE MANAGER

1. Tap [Device Manager Settings] in the Service Settings Menu.

2. The hardware operation confirmation screen shown below is displayed, on which the status
of each device can be checked.

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 Service Mode

4.7.3 DISPLAY COLOR PATTERNS

1. Connect a USB keyboard to the USB terminal of the main unit.
2. Tap [Display Color Patterns] in the Service Settings Menu.

Whiteboard
Interactive

Options
3. Change the color pattern, using the F1 to F7 keys on the USB keyboard.
4. Press the ESC key to finish the display color pattern check.

4.7.4 DISPLAY TOUCH KEYBOARD

1. Tap [Display Touch Keyboard] in the Service Settings Menu.

SM 79 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Service Mode

4.7.5 SIMPLE CAN BUS

1. Tap [Simple CAN Bus] in the Service Settings Menu.

2. Make sure that you can draw a line with your finger.

4.7.6 INITIALIZE ADMINISTRATOR PASSWORD

1. Tap [Initialize Administrator Password] in the Service Settings Menu.

2. Tap [Initialize].

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 Service Mode

4.7.7 WINDOWS ACTIVATION

License Activation via the Internet

1. Tap [Window Activation] in the Service Settings Menu.

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Interactive

Options
2. Tap [Activate].

3. Tap [Close] to finish the activation.

4. Tap [Close].

SM 81 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Service Mode

If activation failed, the screen below is displayed.

If error code 80072EE7 is displayed, check the connection with the Internet and perform
license activation again.
For any error code other than above, refer to the URL below to take the appropriate
countermeasures.
URL: http://windows.microsoft.com/en-us/windows-8/activation-errors

License Activation by Phone

1. Tap [Windows Activation] in the Service Settings Menu.

2. Tap [Activate by Phone].

Y406/Y407/Y413/Y414/Y419/Y420/Y422 82 SM
 Service Mode

3. Select the nearest location, and then tap [Next].

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Interactive

Options
4. Call the phone number displayed.
5. Enter the installation ID listed on the screen into the phone’s keypad.

• Write down the confirmation ID given by the phone guidance.

6. Enter the confirmation ID on the screen, and then click [Next].

7. Tap [Close] to finish the activation.

SM 83 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Service Mode

8. Tap [Close].

If activation failed, the screen below is displayed.

Enter the confirmation number again.

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 Error Messages

5. TROUBLESHOOTING (ONLY CONTROLLER

TYPE 1/TYPE 2)

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Interactive

Options
5.1 ERROR MESSAGES

5.1.1 ERROR MESSAGES DURING THE SYSTEM STARTUP

Error Message Cause Solution
Name
Startup Cannot start the Failed to start up because the Restart the
error application. system is corrupted. whiteboard. If the
message appears
Please call service. again, replace the
SSD.
File The following file has This error may have occurred Restart the
corrupted been corrupted ({file because of system corruption which application. If the
error name}). Some of the is caused by turning off incorrectly message appears
data will be returned to such as disconnecting the power again, replace the
defaults. cord while the machine is running. SSD.

Restart the application.

Fatal error A fatal error has Application detected an unexpected Restart the
occurred. error. whiteboard. If the
This error may have occurred message appears
because of system corruption which again, replace the
is caused by turning off incorrectly SSD.
such as disconnecting the power
cord while the machine is running.
Internal An internal error has The OS detected an error. Restart the
error occurred. This error may have occurred whiteboard. If the
because of system corruption which message appears
Please call service. is caused by turning off incorrectly again, replace the
such as disconnecting the power SSD.
cord while the machine is running.

SM 85 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Error Messages

5.1.2 ERROR MESSAGES RELATED TO OPERATING PAGES

Error Name Message Error Cause Solution
Code
Creating page Cannot create the 1008-2002 An abnormal Restart the
error page operation such as whiteboard. If the
(Unexpected memory full, disk full, message appears
error) An unexpected and the SSD failure again, replace the
problem occurred has occurred in the SSD.
while creating the system.
page.
Please call service.
Creating page Cannot create the 1008-2002 • The display cable Try again later.
error page was pulled out at
(Capture, The following are the same time as
Conflicting possible causes. capturing started.
Operation) • A conflicting
The display cable operation was
was pulled out at performed with
the same time as another location.
when capturing
started.
Conflicting
operation has been
performed with
another location.
Perform the
operation again
later.
Creating page Cannot create the 1008-2001 The number of pages Delete
error page because the has reached the upper unnecessary
(Upper limit of number of pages limit. pages, and then
page number) has reached the import the file
limit again.

Perform the
operation again
after deleting
unnecessary
pages.

Y406/Y407/Y413/Y414/Y419/Y420/Y422 86 SM
 Error Messages

Error Name Message Error Cause Solution

Code
Deleting page Cannot delete the 1008-2003 The file that you want Delete the page
error page to delete is being again after the
downloaded. download is

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Interactive

Options
Try again later. completed.

5.1.3 ERROR MESSAGES RELATED TO DRAWING STROKES

Error Message Error Cause Solution
Name Code
Reached Nothing more can be entered 1012-2001 • You have Delete
input total because the total number of entries reached unnecessary
page on the whiteboard has reached the the strokes, text,
upper limit limit. maximum figures, and
error number of tamps, and
(When Reduce the total number of entries strokes, then try again.
copy/ by deleting handwritten text,
partially entries/texts/lines/graphics/pages. figures,
delete) and
stamps
that can
be drawn
in total on
a single
page
(strokes:
3000, text:
1000,
figures:
1000,
stamps:
500).
• The total
number of
strokes,
text,
figures,
and
stamps on

SM 87 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Error Messages

Error Message Error Cause Solution

Name Code
a single
page has
reached
3,000.
• The total
number of
strokes,
text,
figures,
and
stamps on
all pages
has
reached
9,000.
Note: When
the upper limit
is exceeded by
executing copy
or partial erase
Reached Nothing more can be entered 1022-3800 • You have Delete
input total because the total number of entries reached unnecessary
page limit on the whiteboard has reached the the strokes, text,
error limit. maximum figures, and
(With number of tamps, and
writing Reduce the total number of entries strokes, then try again.
contents by deleting handwritten text,
normally) entries/texts/lines/graphics/pages. figures,
and
stamps
that can
be drawn
in total on
a single
page
(strokes:
3000, text:

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 Error Messages

Error Message Error Cause Solution

Name Code
1000,
figures:
1000,

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Interactive

Options
stamps:
500).
• The total
number of
strokes,
text,
figures,
and
stamps on
a single
page has
reached
3,000.
• The total
number of
strokes,
text,
figures,
and
stamps on
all pages
has
reached
9,000.
Note: When
the upper limit
is exceeded by
normal writing
operation
Exceeded Cannot perform the operation 1008-2003 • You have Delete
input total because the number of handwritten reached unnecessary
page limit entries has exceeded the limit the strokes, text,
error maximum figures, and
(When Perform the operation again after number of tamps, and

SM 89 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Error Messages

Error Message Error Cause Solution

Name Code
copy deleting handwritten entries or strokes, then try again.
page) pages. text,
figures,
and
stamps
that can
be drawn
in total on
a single
page
(strokes:
3000, text:
1000,
figures:
1000,
stamps:
500).
• The total
number of
strokes,
text,
figures,
and
stamps on
a single
page has
reached
3,000.
• The total
number of
strokes,
text,
figures,
and
stamps on
all pages
has

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 Error Messages

Error Message Error Cause Solution

Name Code
reached
9,000.
Note: When

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Options
the upper limit
is exceeded by
executing
page copy

SM 91 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Error Messages

5.1.4 ERROR MESSAGES RELATED TO REMOTE WHITEBOARD

SHARING
Error Name Message Error Cause Solution
Code
File importing error Cannot import all - A large capacity After deleting the
the pages because file was imported pages which were
an unexpected at the same time at imported correctly,
error has occurred multiple remote import the pages
while importing the locations. again.
file.
Communication Cannot continue 1001-2112 • The network Check the network
error remote whiteboard setting is not status and open
because of a correct. the session again.
communication • The network
error cable is not
connected.
The following are
possible causes.
- The network
settings are
incorrect
- The network cable
is not connected
Check the network
status and then try
again.
Hosting error Cannot start remote 1001-2110 • The network Check the network
(Communication) whiteboard setting is status and open
incorrect. the session again.
A communication • The network
error has occurred. cable is not
Try again later or connected.
contact your
administrator.
Hosting error Cannot start remote - • The network Check the network
(Network) whiteboard cable is not status and open
connected. the session again.
The following are • The IP

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 Error Messages

Error Name Message Error Cause Solution

Code
possible causes. address is not
- The network set.
settings are •

Whiteboard
No IP address

Interactive

Options
incorrect can be
- The network cable obtained over
is not connected DHCP.
Check the network
status and then try
again.
Participation error Cannot participate - The version of the Use the
(The difference in remote protocol used by compatible mode.
between the host whiteboard the host Update the
and firmware whiteboard differs host/participating
version is large) The version of the from that of the whiteboard's
host whiteboard protocol used by software to the
and that of the the participating latest version.
software differ. whiteboard, so that
Update the they cannot be
host/participating connected.
whiteboard's
software to the
latest version.
Participation error Cannot use the host 1001-2509 No DNS server is Configure the
(Host name can name because the configured. DNS server in the
not be used) DNS server is not Network Settings
set of Administrator
Settings.
Go to network
settings in
administrator
settings to set the
DNS server.
Participation error Cannot participate 1001-2510 The specified host Check the
(Host name) in remote name is incorrect. specified host
whiteboard name and enter
because the host the host name
name has not been again.

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Error Messages

Error Name Message Error Cause Solution

Code
found

Enter the correct

host name.
Participation error Cannot participate 1001-2401 The passcode is Check the
(Passcode) in remote incorrect. passcode and
whiteboard enter the
because the passcode again.
passcode is
incorrect

The passcode is
incorrect.
Enter the correct
passcode.
Participation error Cannot participate 1001-2412 The remote license Add the correct
(License violation) in remote is incorrect. license.
whiteboard
because of a
license violation

Add the correct

license.
Participation error Cannot participate 1001-2108 After pressing the Check the network
(Communication) in remote join button, a status and open
whiteboard communication the session again.
error occurred.
A communication
error has occurred.
Try again later or
contact your
administrator.
Participation error Cannot participate 1001-2501 Cannot participate Use up to the limit
(Exceeding in remote in remote of 20 locations.
maximum number whiteboard whiteboard
of locations) because it would because it would
exceed the exceed the

Y406/Y407/Y413/Y414/Y419/Y420/Y422 94 SM
 Error Messages

Error Name Message Error Cause Solution

Code
maximum number maximum number
of locations of locations.

Whiteboard
Interactive

Options
Use up to the limit
of 20 locations.
Continuation error Cannot continue 1001-2408 The network is Connect to the
(Communication) remote whiteboard disconnected. network and
restart.
A communication
error has occurred.
Restart the remote
whiteboard.
External input Cannot display the 1010-2002 The conflict Ask the other
display conflict externally inputted occurred because whiteboard to
error (Switching image because of a the other switch to the
other location) conflict with another whiteboard externally input
whiteboard switched to an image.
externally input
Have the other image while
whiteboards switch displaying it at
to the externally remote whiteboard
inputted image sharing.
again.
External input Cannot display the 1010-2001 The conflict Wait for a while
display conflict externally inputted occurred because and then try to
error (Switching image because an the other switch to the
own location) operation has been whiteboard externally input
performed that performed an image.
conflicts with operation while
another whiteboard switching to it
during remote
Switch to the whiteboard
externally inputted sharing.
image again later.
External input Cannot display the 1010-2003 The network is Check the network
display error image on other disconnected. status and then try
(Communication) whiteboards again.

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Error Messages

Error Name Message Error Cause Solution

Code
because of a
communication
error

Check the network

status and then
switch to the
externally inputted
image again.

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 Error Messages

5.1.5 ERROR MESSAGES RELATED TO CAPTURE INPUT

Error Name Message Error Cause Solution
Code

Whiteboard
Interactive
Copyright Cannot display - It was attempted to Connect the source to

Options
protected copyright input the external input
contents protected contents copyright-protected terminal.
display error on the external contents into the input
input terminal terminal of the
named "Computer controller.
In". Connect to
another external
input terminal and
select the input
source by pressing
[Input] on the
monitor or remote
control.
* The whiteboard
function cannot be
used on external
input terminals
other than
"Computer In".
External Cannot display the 1002-2003 The computer screen • Change the
input image externally inputted cannot be displayed resolution of the
display error image because an computer to a
(Capture unsupported resolution resolution the
device) An error has or incorrect connection machine
occurred on the of the VGA display supports.
captured device. cable was used. • Disconnect the
Either reconnect display cable,
the cable or and then connect
connect with the cable again.
another resolution.
External Cannot display the 1002-2004 The resolution of the Change the resolution
input image externally inputted computer screen is not of the computer to a
display error image supported. resolution the
(Resolution machine supports.

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Error Messages

Error Name Message Error Cause Solution

Code
and refresh Change the
rate) resolution or the
refresh rate.
External Cannot display the 1002-2002 Conflicting external Disconnect and
input image image because 1002-2005 inputs have been connect the display
display error conflicting external performed. cable.
(Resolution inputs have been
and conflict) performed

Pull out and then

re-insert the
display cable.
Internal Cannot display 1002-2006 • The capture board • Restart the
error image from HDMI is not recognized. whiteboard.
input, DisplayPort • The USB cable of • Connect the USB
or VGA input the capture box is cable to the USB
because of connected to 3.0 port.
internal error USB2.0 port. If other devices
• Other devices are such as an USB
Cannot display the connected to the extension cable,
externally inputted controller. USB keyboard,
image • Capture board USB memory or
failure. other devices are
connected to the
USB 3.0 port, try
to disconnect it
and make sure
that the error is
solved.
• Replace the
capture board.
Internal An internal error 1002-2001 An internal error has Restart the
error has occurred. 1002-3001 occurred. whiteboard and then
try again.
Please call
service.

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 Error Messages

5.1.6 ERROR MESSAGES RELATED TO SENDING EMAIL

Error Name Message Error Cause Solution
Code
Sending mail Cannot send the email 1006-2003 • There is an • Check the

Whiteboard
Interactive

Options
error error in the Email
Check the email settings Email setting. setting.
on this device and the • SMTP • Check the
status of the SMTP authentication status of
server and then try failed. the STMP
again. server.
Sending mail Cannot continue 1006-2003 • There is an Check the
error sending the email error in the network status
(Communication) because of a Network and then try
communication error Settings again.
• The network
The following are cable is not
possible causes. connected.
- The network settings
are incorrect
- The network cable is
not connected
Check the network
status and then try
again.
Sending mail Cannot send the email 1006-2004 The attached file • Save the
error because the size of the is too large. file to a
(File size) attached file is too large USB
memory.
Use the [Save in USB • Delete
Memory] function. strokes or
pages.
• Save the
file to a
temporary
save
folder.
• Save the
file to a
shared

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Error Messages

Error Name Message Error Cause Solution

Code
folder.
Public address No search result was - The search Narrow down
book error found. keywords do not the search
(No search result) exist. keywords.
Public address There are too many - There are more Narrow down
book error search results. than 100 search the search
(Too many search results. keywords.
results) Narrow down the search
keywords.
Public address Cannot access Public - 1. The network 1. Check the
book error Address Book Server. settings are network
(Server incorrect. settings.
connection) The following are the 2. Cannot 2. Try again
possible causes. access the later.
- The network settings server. 3. Try again
are incorrect 3. Cannot later.
- Cannot access the access the 4. Check the
server network. setting for
- Cannot access the 4. The setting Public
network for Public Address
- The public address Address Book Book.
book setting is incorrect is incorrect.
Please try again later.
If there is no
improvement contact
your administrator.

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 Error Messages

5.1.7 ERROR MESSAGES RELATED TO READING AND SAVING

Error Name Message Error Cause Solution
Code

Whiteboard
Interactive
USB memory Cannot access the 1012-2006 Access to the USB Check the USB

Options
access error USB memory memory is restricted. memory and then
(Disconnected The USB memory is try again.
and corruption) The following are corrupted.
Detected when possible causes. The USB memory was
saving - The USB disconnected while
USB memory memory has been 1004-2004 being accessed.
access error removed. The USB memory was
(Disconnected - The USB corrupted while being
and corruption) memory is accessed.
Detected when corrupted.
importing Check the USB
USB memory memory and then 1019-2003
access error try again.
(Disconnected
and
corruption)
Detected when
accessing the
USB memory
USB memory 1012-2001 The USB memory is
access error write-protected.
(Disconnected
and
corruption)
Prohibited
access to the
USB memory
Import page The number of 1004-1005 The number of pages • Erase
error handwritten has reached the unnecessary
(Handwritten entries exceeds upper limit. pages with
entries exceed the limit strokes.
upper limit) • Erase
Page xx and after unnecessary
will be imported as strokes.

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Error Messages

Error Name Message Error Cause Solution

Code
images.
Import page Cannot add the 1019-2008 The number of pages Delete pages and
error page(s) has reached the try reading again.
(Number of upper limit.
pages upper The number of
limit) pages has
reached the limit
(100 pages).
Delete some
pages and try
again.
Import page Cannot add all of 1004-1001 Cannot add all of the To continue
error the pages pages. The total importing the file,
(Number of number of pages in select "Yes".
pages upper Only xx page(s) the PDF file exceeds To import another
limit) could be imported the maximum number PDF file, select
because the limit of pages that can be "No", and then
will be reached added. select the PDF file
while importing. to be imported.
Are you sure you
want to continue
with this process?
Import page Cannot add all of 1004-1002 A file import failure Delete the pages
error the pages occurred because the outside the
(Some pages page size is specified range
size) Set a page size inappropriate. and import again.
from 100 x 148
mm to A0.
Imported xx
pages.
Import page Cannot add all of 1004-1002 The file is corrupted Delete the pages
error the pages and a file import which cannot be
(Some pages failure occurred. imported and then
corruption) An unexpected try again.
problem occurred
while importing.
The file may be

Y406/Y407/Y413/Y414/Y419/Y420/Y422 102 SM
 Error Messages

Error Name Message Error Cause Solution

Code
corrupted.
Check the file and
try again.

Whiteboard
Interactive

Options
Import file error Cannot access the 1004-2007 Read permission is Set the read
(Access limit) file not set on the file. permission and
then try again.
You do not have
permission to read
the file.
Set read
permission on the
file and then try
again.
Import file error Cannot import the 1004-2009 Attempted to read an Select another
(PDF version) file unsupported version PDF file.
of a PDF file.
PDF files from
version 1.3 to 1.7
can be imported.
Select another
PDF file.
Import file error Cannot import the 1004-2010 A file import failure Correct the pages
(Page size) file occurred because the to within the
page size is specified range.
Set a page size inappropriate.
from 100 x 148
mm to A0.
Import file error Cannot import the 1004-2019 The number of pixel of The number of
(numbers of file the JPEG file is pixels should be
pixel) unsupported. less than 6622 x
The number of 9362.
pixels should be
less than 6622 x
9362.
Import file error Cannot import the 1004-2015 The PDF file is Make sure that the
(File corruption) file corrupted and a file PDF file can open
import failure in your PC, and try

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Error Messages

Error Name Message Error Cause Solution

Code
The file may be occurred. loading the file in
corrupted. the whiteboard
Check the file and again.
try again.
Import file error Cannot import the 1004-2013 • Security setting is Select another
(File security) file specified for the PDF file.
PDF file.
Security is set on • Printing the PDF
this file. file is prohibited.
Select another
PDF file.
Import file error Cannot import the 1004-2011 A password is set on Select another
(File password) file this file to open the PDF file.
document.
A password is set
on this file to open
the document.
Select another
PDF file.
Import file error Cannot import the 1004-2012 Copying the contents Select another
(File copy) file of this file is not PDF file.
allowed.
Copying the
contents of this file
is not allowed.
Select another
PDF file.
Import file error Cannot import the 1004-2016 • The file format is Make sure that the
(Importing PPT file not PPT. (For PPT file can open
file) example, a file in your PC, and try
The following are that has been loading the file in
possible causes. given a different the whiteboard
- The file format is file extension again.
not PowerPoint. to .ppt will fail to
- The file is open)
corrupted. • The PPT file has
- A password is set password

Y406/Y407/Y413/Y414/Y419/Y420/Y422 104 SM
 Error Messages

Error Name Message Error Cause Solution

Code
on it. protection.
Check the • The PPT file is
PowerPoint file corrupted.

Whiteboard
Interactive

Options
and then try again.
Import file error Cannot import the 1004-2008 The size of the file is Select a file under
(Exceed file file over 100MB. 100 MB.
size upper limit)
Only file sizes up
to 100 MB can be
imported.
Select a file under
100 MB.
Import file error Cannot import all 1004-2020 The file is corrupted Check the import
(Unexpected the pages because and a file import destination and
error) an unexpected failure occurred. then try again.
error has occurred
while importing the
file.
Saving file error Cannot save the 1012-2011 All suffixes from 1 to • Delete the files
(File name) file 100 are already used. of the
The file cannot be specified
Try again after saved under the name with
changing the file specified name. unnecessary
name or deleting suffixes.
the file with the • Specify a
same name. different file
name. Change
the save
location.
Saving file error Failed to save the - • No USB memory Check the status of
file. is connected. the USB memory,
• The USB memory and then try to
Try again after has insufficient save the data
checking the USB free space. again.
memory • You do not have
connection, free permission to
disk space, the write to the USB

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Error Messages

Error Name Message Error Cause Solution

Code
presence of write memory.
protect etc.
Saving file error There is no data to 1012-2007 • There is no • Add a
(No data) save captured page. captured
• There is no page.
Either add a page handwritten entry • Add a
or make a on the screen handwritten
handwritten entry page. entry on the
and then try again. • There is no screen page.
screen image of a • Display the
computer on the computer
screen page. screen.
Saving file error Cannot save the - • The USB memory Change the USB
page device was memory to a
disconnected writable one.
Try again after when the file was
checking the USB saved.
memory mount, • The USB memory
the free disk space has insufficient
and if it is write free space to
protected or not. save the file.
• The USB memory
is write-protected.
Import PDF file Cannot import the 1012-2014 The PDF file is Select another
error file corrupted. PDF file.
(File corruption) The file is not a PDF
The file may be file. For instance, the
corrupted. file extension of a text
Select another file was changed
PDF file. to .pdf.
Import Cannot import the 1004-2014 The temporarily saved Select another
temporary file temporarily saved file was corrupted. PDF file.
error file
(File corruption)
The file may be
corrupted.
Select another

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 Error Messages

Error Name Message Error Cause Solution

Code
temporarily saved
file.

Whiteboard
Import Cannot import the 1004-2004 The file is deleted Select another

Interactive

Options
temporary file temporarily saved from the web PDF file.
error file administrator’s
(Deleted file) application.
The file may be
deleted.
Select another
temporarily saved
file.
Import Cannot save 1012-2009 Insufficient free space Delete some
temporary file temporarily saved in the temporary save temporarily saved
error files folder. files through
(Insufficient free “Administrator
space) Insufficient free Settings.”
space in the
temporary save
folder.
Contact your
administrator.
Import Cannot save 1012-2008 The number of Delete some
temporary file temporarily saved temporarily saved files temporarily saved
error files has reached the limit files through
(Number of file (1000 files). “Administrator
upper limit) The number of Settings.”
temporarily saved
files has reached
the limit.
Contact your
administrator.
Import Cannot save the 1009-2002 • An externally Perform the
temporary file page because an input image has operation again
error operation has been imported to later.
(Conflicting) been performed the page by
that conflicts with another
another whiteboard.

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Error Messages

Error Name Message Error Cause Solution

Code
whiteboard • A blank page has
been added by
The following are another
possible causes. whiteboard.
- An externally
inputted image
has been imported
to the page by
another
whiteboard.
- A blank page has
been added by
another
whiteboard.
Perform the
operation again
later.
Shared folder Cannot find the 1019-2006 The other users Select another
error folder 1019-2007 accessed to the folder.
(Deleted and shared folder and
moved folder) The following are deleted or moved it.
possible causes.
- The folder has
been deleted.
- The folder has
been moved.
Select another
folder.
Shared folder Cannot access the 1019-2002 Access control is set Reset access
error shared folder on the folder. control of the
(Access limit) folder.
Access control is
set on the folder.
Cancel access
control on the
folder and try
again.

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 Error Messages

Error Name Message Error Cause Solution

Code
Shared folder Cannot access the 1019-2004 • The shared folder Check the shared
error shared folder 1012-2001 does not work folder settings.
(Setting and 1012-2006 correctly. Make sure that the

Whiteboard
Interactive

Options
network) The following are 1004-2017 • The server with shared folder can
possible causes. the shared folder be accessed from
- The settings for is not correctly a computer, and
the shared folder connected to the then try to save the
are wrong. network. data again.
- Cannot access • The shared folder
the network. is not configured
Try again later. to use CIFS
If there is no protocol.
improvement • The path to the
contact your shared folder is
administrator. incorrect.
• The user name or
password is
incorrect.
• The network
cable is not
properly
connected.
• The IP address is
not configured.
• The DNS server
is not configured.
• The IP packet
cannot reach the
shared folder
because a
different subnet
mask is specified.
• SMB
communication is
prohibited on the
network.
Shared folder Cannot access the - A network issue A network issue

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Error Messages

Error Name Message Error Cause Solution

Code
error shared folder occurred during occurred during
(Network) importing from the importing from the
Cannot access to shared folder. shared folder.
the network.
Try again later.
If there is no
improvement
contact your
administrator.
Cloud storage Cannot access the - 1. The network 1. Set the
service access cloud storage settings are network
error incorrect. correctly.
(Network) The following are 2. Cannot access 2. Check the
possible causes. the server. connection to
- The network 3. Cannot access the server (for
settings are the network. example, the
incorrect setting and the
- Cannot access status).
the server 3. Check the
- Cannot access network cable
the network is connected
Please try again correctly.
later.
If there is no
improvement
contact your
administrator.
Cloud storage Cannot access the - 1. The sign-in 1. Set the sign-in
service access cloud storage address is address
error incorrect. correctly.
(Sign-in) The following are 2. The password is 2. Set the
possible causes. incorrect. password
- The sign-in correctly.
address is
incorrect
- The password is
incorrect

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 Error Messages

Error Name Message Error Cause Solution

Code
Contact your
administrator.

Whiteboard
Interactive

Options
5.1.8 ERROR MESSAGES RELATED TO THE UCS SCREEN
SHARING
Error Message Cause Solution
Name
RICOH Cannot start • The UCS is connected correctly with the • Restart the
UCS RICOH UCS USB cable on the IWB side, but when UCS.
screen screen starting the screen sharing with a PC screen • Reconnect
sharing sharing sharing application, an error occurred in this the USB
error application. Cannot restart it and cannot cable.
recover even after repeated changing ON or
OFF of the USB port connected to the UCS.
• The UCS is connected correctly with the
USB cable on the IWB side, but the PC
screen sharing application cannot start from
the UCS drive because the USB is not
recognized.

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Error Messages

5.1.9 ERROR MESSAGES RELATED TO THE UCS LINKAGE

Error Name Message Cause Solution
Initial On the IWB: RICOH UCS Initial registration is Initial Register the
unregistered required registration account on
error for On the UCS: When using for the first time, change for UCS the web
RICOH UCS the password and register the email address from account is page for the
the web settings. not done. first time.
There is a
link to the
initial
registration
page from
the IWB
administrato
r settings.
Contact ID On the IWB: RICOH UCS Cannot login The entered Set a correct
and On the UCS: Failed to Login. Please check User ID contact ID or contact ID
Password and password. password is and
registered incorrect. password on
information the IWB
error for administrato
RICOH UCS r settings.
Software On the IWB: RICOH UCS Cannot login There is an Reconfigure
updating On the UCS: Failed to connect due to proxy error in the the proxy
error authentication error. proxy authenticati
(Proxy authenticati on settings
authenticati on settings. correctly on
on error) the IWB
administrato
r settings.
Network On the IWB: RICOH UCS Cannot login 1. There is 1. Check
connection On the UCS: Failed to connect. an error the
error in the network
network settings
settings and
. reconfig
2. Cannot ure
access them

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 Error Messages

Error Name Message Cause Solution

the correctl
server. y.
3. Cannot 2. Wait for
access a while

Whiteboard
Interactive

Options
the and
network then try
. again.
3. Wait for
a while
and
then try
again.
Login On the IWB: RICOH UCS Logged out The contact Switch to
continuation On the UCS: You have been signed out as another ID being whiteboard
error user signed in with same Contact ID. used for the mode, and
machine has then switch
been used back to
to log in to RICOH UCS
another mode.
device
supporting
the RICOH
UCS
function.
Simultaneou Screen sharing function for RICOH UCS The external If you want
s usage P3000/3500 cannot be used UCS is to use the
error of UCS recognized screen
linkage and RICOH UCS function for this device and screen when the sharing
external sharing function for RICOH UCS P3000/3500 UCS linkage function for
UCS cannot be used at the same time. settings is RICOH UCS
If you want to use the screen sharing function for ON. P3000/3500
RICOH UCS P3000/3500, change the RICOH UCS , change the
function usage setting to off on RICOH UCS
“STR_UNIFIED_COMMUNICATION_SETTINGS_T function
ITLE” or usage
“STR_VIDEO_CONFERENCE_SETTINGS_TITLE” setting to
in the administrator settings. OFF in the
administrato

SM 113 Y406/Y407/Y413/Y414/Y419/Y420/Y422
Error Messages

Error Name Message Cause Solution

r settings.
Network On the IWB: RICOH UCS Network connection has The network Check the
connection been lost connection network
error On the UCS: Network connection has been lost was environment
disconnecte that you
d. (Waiting want to use
or during a and
meeting) reconnect to
the network.
Unexpected On the IWB: RICOH UCS Error has occurred A system Switch to
error On the UCS: An error occurred. This application will error whiteboard
be closed. occurred. mode, and
then switch
back to
RICOH UCS
mode.

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 Error Messages

5.1.10 ERROR MESSAGES RELATED TO THE EXTERNAL

APPLICATION
DocsConnect

Whiteboard
Error Name Message Error Cause Solution

Interactive

Options
Code
Expiry date of QR (Not displayed - The error is occurred Display the QR code
code error on the IWB) when the QR code again.
Note: Displayed displayed more than 10
"Date of QR code is minutes and requested
expired" in from e-sharing.
DocsConnect.
Exceed file size (Not displayed - The PDF file size which Send a file with a
(100MB) error on the IWB) you tried to send size less than
Note: Displayed exceeds 100MB. 100MB.
"Sending file to IWB
failed" in
DocsConnect.
No saving file error Cannot save - The handwritten scroll Save the files after
*Ticker message because all and the background are creating the
Note: Displayed the pages are not displayed. handwritten scroll
"Uploading file from blank. and the background.
IWB failed" in
DocsConnect.

RICOH Smart Device Connector

Error Name Message Error Cause Solution
Code
Import PDF file error {File name}: Cannot 1004-2010 The page size Send the
(Size) import the file, the exceeds the limit. correct file.
*Ticker message page size must be
from 100 x 148 mm
to A0
Import PDF file error {File name}: Cannot 1004-2011 The PDF file you Send the
(Password setting) import the file are importing to the correct file.
*Ticker message because a password whiteboard has a
is set to open it password.
Import PDF file error {File name}: Cannot 1004-2012 The PDF file you Send the
(Copy prohibited) import the file are importing to the correct file.

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Error Messages

Error Name Message Error Cause Solution

Code
*Ticker message because copying its whiteboard has
contents is not copy protection.
permitted
Import PDF file error {File name}: Cannot 1004-2014 The PDF file you Send the
(File corruption) import the file, it may are importing to the correct file.
*Ticker message be corrupted whiteboard is
corrupted.
Import PDF file error {File name}: Cannot 1004-1004 The PDF file is Send the
(Page addition) add all the pages, corrupted while correct file.
*Ticker message added {page importing.
number} pages
Import PDF file error The number of - The number of Delete pages
(Reached page limit pages has reached pages reached 100 on the
when importing) the limit of 100 pages which is the whiteboard.
*Ticker message pages, {file name} limit of the IWB
Note: Displayed (xx pages) has been while the PDF file is
"Sending file to imported from the sending.
Interactive White external application
Board failed" in
RICOH Smart
Device Connector.

Import PDF file error Cannot import any - The number of Delete pages
(Page upper limit) more files from the pages has reached on the
*Ticker message external application the limit of 100 whiteboard.
because the number pages.
of pages has
reached the limit of
100 pages
Import PDF file error {File name}: Cannot - The PDF file you Select and
(Size upper limit) import the file, only are importing to the upload a PDF
*Ticker message file sizes up to 100 whiteboard file with a size
MB can be imported exceeds 100 MB. of 100 MB or
less.
Import PDF file error {File name}: Cannot - An unsupported Import PDF
(Unsupported PDF import the file, only version of a PDF files from
version) versions 1.3 to 1.7 file is imported. version 1.3 to

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 Error Messages

Error Name Message Error Cause Solution

Code
*Ticker message of PDF files can be 1.7.
read

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5.1.11 ERROR MESSAGES RELATED TO THE SYSTEM UPDATE
Error Name Message Cause Solution
System updating Cannot find the USB The USB memory is Connect the USB
error memory. not connected. memory and then try
(Unconnected the again.
USB memory) Try again after
mounting the USB
memory.
System updating The USB memory is The USB memory is Connect the USB
error not connected. not connected. memory and then try
(Unconnected the again.
USB memory)
System updating The file is corrupted. Fails to finish Download the system
error downloading the file, and apply it again.
(File corruption) Check the file and try system firmware.
again.
System updating Cannot update • You tried to Update to the current
error update to the version or to versions
(Updating version) Cannot update to the current version. prior to 1.1.20.0.
current version or to • You tried to
versions prior to update to a
1.1.20.0. version before
1.1.20.0.
System updating An unexpected error An unexpected error Try the update again.
error has occurred while has occurred while If the problem is not
(Unexpected error) processing. updating the system. resolved, change the
SSD.
Firmware of touch An internal error has • Failed to update Restart the whiteboard.
sensor updating occurred. the touch sensor If the message appears
error firmware. again, replace the
Please call service. • The touch sensor display.
(Touch Sensor is corrupted.
Firmware)

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Troubleshooting

5.2 TROUBLESHOOTING

5.2.1 PROBLEMS WITH THE DISPLAY MANUAL OPERATION

BUTTONS
See the service manual for the main unit for details.

5.2.2 PROBLEMS IN THE DISPLAY

See the service manual for the main unit for details.

5.2.3 PROBLEMS IN THE CAPTURE BOARD

Problem Cause Solution
There is no display of "IWB Video Capture Driver" The capture board • Check the wiring
directly under "Sound, video, and game controller" is not recognized. of the capture
in the Device Manager of the service mode. board.
Indication of error occurrence appears in the • Replace the
whiteboard application after the main unit is started capture board.
up.

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 Troubleshooting

5.2.4 PROBLEMS WITH STARTUP

Cause/Solution when controller cannot be started

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Troubleshooting

No. Error Name Error Condition/ Cause/ Solution

1 Controller startup • LED of the controller is not lit.
problem • LED of the display is lit or blinks.
D6500/D8400: The LED is lit blue or blinks red.
D3210/D5520/D6510/D7500/D8600: The LED is lit blue.
• Connection defect between controller box and display
• Hardware defect
Reinstall the controller box.
If the problem persists, replace the parts in the following order.
1. Controller box
2. Main board (See the service manual for the main unit for details.)
3. Docking board (See the service manual for the main unit for
details.)
2 BIOS startup • Beep sounds when starting up.
problem • No signal displayed on a black screen after the RICOH logo is
(Device error) displayed.
• The LED of the display is lit or blinks.
D6500/D8400: The LED is lit blue or blinks red.
D3210/D5520/D6510/D7500/D8600: The LED is lit blue.
Controller box defect
Replace the controller box
3 OS startup The screen below or the password input screen for BIOS is displayed.
problem
(Boot device
undetected)

• SSD connection defect

• SSD defect
• Controller box defect
• Reinstall the SSD
• Replace the SSD
• Replace the controller box
4 Image display • No signal displayed on a black screen after pushing the power
problem button and the RICOH logo is displayed.
• The LED of the display is lit or blinks.
D6500/D8400: The LED is lit blue or blinks red.
D3210/D5520/D6510/D7500/D8600: The LED is lit blue.

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 Troubleshooting

No. Error Name Error Condition/ Cause/ Solution

• The LED of the controller blinks.
• Connection defect between controller box and display
• Hardware defect

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Reinstall the controller box

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If the problem persists, replace the parts in the following order.
1. Controller box
2. Main board (See the service manual for the main unit for details.)
3. Docking board (See the service manual for the main unit for
details.)
5 OS startup The Windows desktop or the whiteboard screen does not display after
problem pushing the power button and the RICOH logo is displayed.
(Startup error) OS defect
Replace the SSD when it is not recovered after restarting.
6 IWB application The Windows desktop is remained to display and cannot transit to
startup problem whiteboard screen after pushing the power button and the RICOH logo
is displayed.
IWB application problem
Restart the whiteboard.
When the screen can transit to Administrator settings, follow the steps
below.
When there is no transition, replace the SSD.
- Update the firmware.
- Reset to the factory default values.

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Troubleshooting

5.2.5 PROBLEMS WITH THE ELECTRONIC PEN

Problem Cause Solution
The electronic pen cannot be used. Refer to the flowchart below.
Two HID keyboard devices are not • The USB • Disconnect and
displayed beneath "Keyboard" on the connector or reconnect the receiving
Device Manager screen of Service mode. USB cable is module.
disconnected. • Check the connection
• Defective USB of the USB cable.
cable Connect the receiving
Correct display: • Defective module directly to the
receiving USB connector.
module • If the problem is not
solved, replace both the
receiving module and
the electronic pen.
• It is hard to write because the pen nib • The pen nib is • Replace the pen nib.
is crushed. worn out.
• The pen nib is crushed and does not
move smoothly, and the switch of the
pen nib does not turn on (when
pushing, the LED does not light up).
Cause/Solution when electronic cannot be used

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 Troubleshooting

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Troubleshooting

The procedure to diagnose “defective recognition” and “defective component” for receiving
module.
1. Remove the receiving module from the USB cable.
2. Insert the receiving module to the USB port of the controller directly.
3. Start the IWB and operate the finger drawing mode. Check a blue marker is appeared.
Storage method for electronic pen
When the electric pen tip and the back of the pen remain pressed, cannot transit to the power
saving mode. If the user stores the pen in a pen stand and so on, the battery life may remain
only about a few days. Therefore confirm the user’s storage method.

5.2.6 PROBLEMS WITH SKYPE FOR BUSINESS

When installing the Skype for Business application on the IWB

Problem Cause Solutions
The installer of the • The installer of SfB is not on the USB Put one installer of
SfB application does memory device SfB in the root folder
not start (Certificate (example: of the USB memory
manager starts) lyncentry_4417-1000_x86_en-jp.exe). device.
• Multiple installers of SfB exist on the USB
memory device.
• The installer of SfB is on the USB memory
device, but not in the root folder.
Cannot import the • The root certificate is not in the USB Put the root
root certificate memory device. certificate in the root
• The root certificate is on the USB memory folder of the USB
device, but not in the root folder. memory device.
The path of the root certificate is incorrect. Check the full path
and type the correct
one. (example:
F: XXX.cer)

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 Troubleshooting

When using the Skype for Business application with the IWB
Problem Cause Solutions
The SfB application Auto login function is “ON”. Turn “OFF” auto login
automatically boots when The setting of Tool > Option > function. Uncheck the setting

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starting the IWB. Personal [Automatically start the app mentioned in the 'Cause'
when I log on to Windows.] is column.
checked.
Cannot close the SfB • Auto login function is “ON”.
application with the [Stop The setting of Tool > Option >
App] button. Personal [Automatically start the
app when I log on to Windows.] is
checked.
• The application which boots from
the sub menu can only be
stopped from the submenu.
The SfB application does The SfB application is hidden. Touch the [Show App]
not start even if touching button. The SfB application
the [Start App] button. does not stop with the x
button; it is just hidden.

Error messages when signing into Skype for Business

The following information is for reference. Messages are from the Skype for Business server.
https://support.microsoft.com/en-us/help/2541980/how-to-troubleshoot-sign-in-issues-in-skype-
for-business-online

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Troubleshooting

On the network

Error message Cause Solutions

The server is temporarily unavailable. No DNS record found, Customer administrator:
or Lync server isn’t Verify the Lync
responding AutoDiscover DNS
Cannot sign in because the server is No DNS record found, record.
temporarily unavailable. If the problem or Lync server isn’t IWB]: Check network
continues, please contact your support responding settings.
team. • Check proxy settings.
Lync couldn't find a Lync Server for No DNS record.
contoso.com. There might be an issue with AutoDiscover fails.
the Domain Name System (DNS)
configuration for your domain.

On client applications

Error message Cause Solutions

You may have entered your sign-in Sign-in address, IWB: Verify that the Lync client
address, user name, or password user name , or is up to date and that the
incorrectly, or the authentication service password is credentials are entered
may be incompatible with this version of incorrect. correctly.
the program. (Wrong version of
the Lync 2010 or
Lync 2013 client)
Cannot sign in to Lync because your The time or date is IWB: Verify that Time/Date
computer clock is not set correctly. To set incorrectly on setting in administrator settings
check your computer clock settings, open the device. (Cannot sign-in if the system
Date and Time in the Control Panel. time or date is more than five
minutes different from the time
or date of the Lync server.)
There was a problem acquiring a Cached certificate IWB: Clear cached credentials
personal certificate required to sign in. If or credentials are and certificates.
the problem continues, please contact expired or
your support team. corrupted.

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 Troubleshooting

On authentication

Error message Cause Solutions

Sign-in address was not found. The user isn’t licensed SfB Administrator: Verify that
for Skype for Business the user is licensed for Skype

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Online. for Business Online.

Options
IWB: Verify that the sign-in
address is entered correctly.
The username, password or domain Wrong user name, IWB: Verify that the SIP is
appears to be incorrect. sign-in address, or correct. Check for a disjointed
password. SIP or UPN scenario.
There was a problem verifying the Can't verify the IWB: Verify that the IWB has
certificate from the server. Sign-in may certificate chain from trusted root certification
be delayed while we retry the the AD FS 2.0 server. authority (CA) installed
connection.

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IWB Network Environment Check Tool

5.3 IWB NETWORK ENVIRONMENT CHECK TOOL

5.3.1 OUTLINE
• Application for Windows for checking the state of a network connection
• The tool is started with two computers connected to the same LAN as the device
(IWB/remote viewer), the IP address of the remote location is input, and diagnosis is
started.
• Port opening, delay, and band are displayed as diagnostic results.
• The verification result can be saved in a file (CSV format).
• Language: Only English
• OS: Windows 7, Windows 8.1, Windows 10
• .NET Framework 4 or higher needs to be installed.
• Obtain the tool from the support page.

5.3.2 DIAGNOSTIC CONTENT

The following items can be checked with the network diagnostic tool.
Diagnostic Diagnosis item Check point
content
Existence of 61616 (ActiveMQ), They should all be OK
port opening 50000, 50001, and In the case of NG, check whether the port is blocked
50002 by the PC’s windows firewall, anti-virus software,
settings of a router on the network, etc.
Delay Average value, The maximum should be 100 ms or less.
maximum, and
minimum
Band Downstream Both downstream and upstream should be 200K bps
(local remote) or more (minimum guarantee).
Upstream Both downstream and upstream should be 500K bps
(remote local) or more (recommendation).

5.3.3 HOW TO USE THE TOOL

Beforehand
This tool diagnoses the network environment between two computers. Decide in advance which
is to be the server or the client.

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 IWB Network Environment Check Tool

Operation on the Server Side

1. When the Caution dialog is displayed, press [OK].

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2. Start up the IWB Network Environment Check Tool. When the Starting screen is displayed,
press [Next].

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IWB Network Environment Check Tool

3. When the Site selection picture is displayed, click [Server Computer] (originating side).

4. When the server's (originating side) IP address is displayed, inform the IP address to the
partner (client computer side).

5. The partner (client computer side) inputs the server's (originating side) IP address, and
presses [verification start].

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 IWB Network Environment Check Tool

6. Verification is started.

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7. The result screen is displayed. Push [Exit]. If needed, press [Show Detailed Logs], and
obtain information by pressing [Save a Diagnostic Report].

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IWB Network Environment Check Tool

Operation on the Client Side

1. Start up the network diagnostic tool. When the Starting screen is displayed, press [Next].

2. When the Site selection picture is displayed, click [Client Computer] (receiving side).

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 IWB Network Environment Check Tool

3. Input the IP address informed from the server side, and press [Start Diagnosis].

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4. Verification is started.

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IWB Network Environment Check Tool

5. The result screen is displayed. Push [Exit]. If needed, press [Show Detailed Logs], and
obtain information by pressing [Save a Diagnostic Report].

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 Overview

6. DETAILED DESCRIPTIONS

6.1 OVERVIEW

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6.1.1 SIGNAL DETECTION OF THE ELECTRONIC PEN
This machine uses two signal detection systems.
1. Detecting the signal of the electronic pen
Discriminating the start and end of drawing
2. Detecting the signal of the touch sensor
Tracing the drawing

No. Description
1 Electronic pen (Push): Start
2 Touch sensor: Trace
3 Electronic pen (Pull): End

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Overview

Signal Detection of the Electronic Pen

A receiving module that receives a wireless signal is attached to the display unit.
When the nib or pen bottom is touched to the display unit, a wireless signal, corresponding to
the nib or pen bottom, is transmitted.
The receiving module receives the signal and the main unit determines whether the activated
point is the nib or the pen bottom.

No. Description
1 Receiving module
2 Wireless signal of the nib
3 Wireless signal of the pen bottom

Detecting the Signal of the Touch Sensor

Refer to the service manual for the main unit for details.

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 Overview

6.1.2 BLOCK DIAGRAM (CONTROLLER TYPE 1)

When Mounted on the D6500

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Overview

When Mounted on the D8400/D5520/D6510/D7500

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 Overview

6.1.3 BLOCK DIAGRAM (CONTROLLER TYPE 2/ OP-10/ OP-5)

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6.1.4 PARTS LAYOUT

Capture Box

1. Capture board

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