11.

________ management includes all the activities managers engage in to attract and retain
employees and to ensure that they perform at a high level and contribute to the
accomplishment of organizational goals. A) Benefits B) Human resource C) Recruitment and
selection D) Performance E) Labor relations

12. To identify top candidates for positions within her technology firm, Nina networks with
engineering professors and hosts informational sessions on campuses across the country.
Nina is performing C) Recruitment and selection

13. Applicants for positions at a product distribution site are required to demonstrate the ability
to drive a forklift and operate the controls of various machines within the product packaging
line. This is an example of the ________ component of an HRM system. C) Recruitment and
selection

14. Managers at Skye Enterprises assign each new recruit an experienced employee to serve as
an on-the-job advisor. This is an example of the ________ component of an HRM system. A)
Training and development

15. The ________ component of an HRM system ensures employees have the knowledge and
skills needed to perform their jobs effectively now as well as in the future. E) Training and
development

16. The ________ component of an HRM system serves a developmental purpose by providing
employees valuable information about their strengths and weaknesses. C) Performance
appraisal and feedback

17. The efforts of managers to develop and maintain constructive associations with the unions
that represent their employees' interests are referred to as B) Labor relations

18. ________ promotes the principle that men and women of all ages with varying abilities and
from diverse cultures and backgrounds have the right to get a job. A) Equal employment
opportunity

19. The ________ restricts mandatory retirement and especially benefits older employees. C)
Age Discrimination in Employment Act

20. Breanna needs time off from work to care for a family member who is recovering from a
serious illness. The ________ will support her in taking an unpaid leave for this purpose. C)
Family and Medical Leave Act

21. ________ includes all the activities managers engage in to develop a pool of qualified
candidates for open positions. D) Recruitment

22. ________ is the process by which managers decide the relative qualifications of job
applicants and their potential for performing well in a particular job. B) Selection

23. Each year, Marcus reviews the organizational goals for the coming year. He evaluates the staff
levels and skills needed relative to the capabilities of the existing organization. This evaluation
is part of C) Human resource planning

24. What HRM activity would a manager perform to define staffing needs to meet future
production goals? D) Demand forecasting
25. As a part of a human resource planning process, managers reviewed data regarding the
knowledge and skills of all current employees as well as a profile of characteristics available in
the external market. The managers are engaging in B) Supply forecasting

26. Rather than hiring a receptionist, a real estate agency decided to use an administrative
services company to contract someone for select days each week. This is an example of C)
Outsourcing

27. The process of identifying the tasks, duties, and responsibilities that make up a job and the
knowledge, skills, and abilities needed to perform the job is collectively E) Job analysis

28. A(n) ________ details the knowledge, skills, and abilities needed to perform the job. D) Job
specification

29. Upon starting her new position, Brenda is given a ________ that details the tasks, duties, and
responsibilities considered a part of her position. A) Job description

30. ________ is the process used to find people who have not worked for the organization
previously. C) External recruiting

31. ________ refer(s) to a job change within an organization that entails no major change in
responsibility or authority level. B) A lateral move

32. Relative to external recruitment, internal recruitment C) takes less time

33. When interviewing job applicants, Marci shares the many perks of the organization but also
mentions the challenges and potential pitfalls associated with the position. Marci's
assessment is an example of a(n) D) Realistic job preview

34. Ability and performances tests are useful tools for evaluating the potential of job applicants
in performing particular jobs. These tests are part of the ________ process. B) Selection

35. An organization requires all job applicants to provide details such as their name, age,
educational qualifications, and previous work experience. What selection process tool is
being used? D) Background information

36. Dylan has a standard set of questions he asks all applicants during an interview. What type of
interview does Dylan conduct? D) Structured

37. Gathering background information, performance tests, physical ability tests, and references
are all examples of ________ tools. A) Selection

38. During an interview, Dion is asked how he might respond in a meeting where two peers are at
odds over how to solve a product issue. This is considered a(n) ________ interview question.
B) Situational

39. An organization wants to ensure each applicant has the skills necessary to perform the job.
What type of test should the organization administer? E) Ability

40. ________ tests measure the body strength and stamina of job applicants. B) Physical ability

41. Firefighters take a ________ test, meaning they perform job-specific tasks such as running up
and down stairs, dragging weight, and climbing a wall. A) Physical ability
42. The Family and Medical Leave Act requires that employers provide ________ weeks of
unpaid leave for medical and family reasons, including paternity and illness of a family
member. 12

43.
A job applicant is interviewed multiple times by different interviewers. In each case, the
interviewers drew similar conclusions about the applicant. This interview process has high
Answer: E) reliability

44. A manager attempting to select an employment test that will most accurately assess the
applicant's likely performance on the job is primarily concerned with the _______ of the test.
Answer: A) validity

45. Before creating training and development programs, managers should perform a ________ to
determine which employees require training or development and what type of skills or
knowledge they should acquire.
Answer: D) needs assessment

46. ________ focuses primarily on teaching employees how to perform their current jobs and
helping them acquire the knowledge and skills needed to be effective performers.
Answer: B) training

47. To prepare organization managers for new responsibilities or challenges, an organization

should focus on ________ activities.
Answer: E) development

48. ________ is often utilized for employee development but not for training.
Answer: D) formal education

49. Due to the complexity and severe consequences of mistakes, air traffic controllers are
required to undergo training in an artificial setting that closely mimics actual airport traffic
conditions. This type of training is called
Answer: A) simulation

50. Newly hired drivers for a beverage distributor participate in ________ training, by riding
along with an experienced driver to familiarize themselves with routes, customer-receiving
procedures, and inventory display practices.
Answer: C) on-the-job

51. To provide executives with a broad understanding of the production process, a company
rotates high-performing individuals through roles in planning, development, and deployment
before taking on the next level of responsibility. This reflects development through
Answer: A) varied work experiences

52. An organization offers a tuition reimbursement program to employees who have

demonstrated the ability to take on new responsibilities and challenges. This organization is
investing in developing employees through
Answer: C) formal education

53. ________ refers to a manager's evaluation of a subordinate's job performance and his or her
contributions to the organization.
Answer: E) performance appraisal
54. ________ is the process of a manager sharing evaluation information with a subordinate
regarding contributions to the organization, giving the subordinate an opportunity to reflect
on the evaluation, and working with the subordinate on a development plan.
Answer: C) performance feedback

55. ________ appraisals are used by managers to assess subordinates on what they do on the
job.
Answer: B) behavior

56. When trait appraisals are used,

Answer: C) evaluations may be viewed as unfair or discriminatory by employees

57. ________ appraisals assess what workers are like, while ________ appraisals assess what
workers accomplish.
Answer: C) trait; results

58. Two customer service employees have contrasting personalities and approach customer
interactions quite differently. Their manager nonetheless appraises them comparably on the
basis of customer feedback and issue resolution efficiency. This manager is using ________
appraisal.
Answer: A) results

59. A sales manager working for a car dealership evaluates each one of his sales staff solely on
the number of cars sold by each member in one month and not by the method used to make
the sales. This is an example of a(n) ________ appraisal.
Answer: E) objective

60. The behaviorally anchored rating scale (BARS) and the behavior observation scale (BOS),
which measure performance as perceived by a manager, are often used in ________
appraisals.
Answer: A) subjective

61. In order to improve his performance and motivation, Sindhar is evaluated by his direct
manager, customers, subordinates, and peers. This is an example of a(n) ________ appraisal.
Answer: E) 360-degree

62. Employees in an organization meet every June with their direct managers to receive
performance appraisal and feedback information and learn of their respective pay raises prior
to the July 1st start of a new fiscal year. This reflects a(n) ________ appraisal process.
Answer: D) formal

63. ________ appraisals occur between managers and their subordinates whenever the need to
discuss ongoing progress and areas for improvement arise.
Answer: A) informal

64. For a general sense of how one organization's monetary incentives relate to other
organizations in the same industry, managers can compare
Answer: A) pay levels

65.
 A pay structure clusters jobs into categories reflecting their relative importance to the
organization and its goals, the levels of skill required, and other characteristics considered
important by managers.
Answer: B) pay structure

66. ________ is an example of a benefit that is legally required and therefore not optional.
Answer: B) Unemployment insurance

67. As foreman, part of Jaleel's job is to monitor company adherence to union contracts and
meet monthly with union representatives to work through any concerns facing the factory
workers. This demonstrates Jaleel's responsibility for
Answer: B) labor relations

68. The ________ made it legal for workers to organize into unions.
Answer: C) National Labor Relations Act

69. When managers and union representatives work together to resolve conflicts associated with
working conditions, hours, wages, and job security, they are participating in
Answer: D) collective bargaining

70. A(n) ________, a neutral third party, is usually called in to resolve any conflict that may arise
over the interpretation of a collective bargaining agreement contract.
Answer: C) arbitrator

71. In Celia's company, employees enroll each year for the set of benefits that makes the most
sense for their individual needs. This is referred to as a(n) ________ plan.
Answer: E) cafeteria-style

72. ________ management is the process managers use to design the components of an HRM
system to be consistent with elements of the organization's architecture and its goals and
strategy.
Answer: E) Strategic human resource

73. When undertaking strategic human resource management,

Answer: B) managers must recognize that each component of an HRM system influences
the others.

74. Rafael applied for a construction job that entails climbing ladders and scaffolding, lifting and
carrying heavy items, digging, and operating various tools. The construction company
required Rafael to perform a(n) ________ test to confirm that he has the body strength and
stamina required for the job.
Answer: B) physical ability

75. When Katrina interviews applicants, she engages the applicant in an ordinary conversation
and asks open-ended questions to get a feel for the applicants' personality and interests.
What type of interview does Katrina conduct?
Answer: A) unstructured

76. A(n) ________ focuses on the evaluation of traits, behaviors, and results.
Answer: D) performance appraisal

77. Melanie's manager recently met with her to discuss her strengths and weaknesses. Melanie
was told she was a valued member of the team and a candidate for expanding her knowledge
 and skills into different areas. This is an example of the ________ component of an HRM
system.
Answer: C) performance appraisal and feedback

78. Management candidates for an online retailer participate in a program where they spend
time working in a website development office, customer service center, warehouse, and
corporate headquarters. This opportunity is an example of employee
Answer: A) development

79. The ________ prohibits child labor and provides for minimum wages, overtime pay, and
maximum working hours to protect workers' rights.
Answer: B) Fair Labor Standards Act

80. A school district claimed that it could not increase teacher wages because of financial
shortfalls, despite the efforts of union leaders to negotiate a deal. After months of conflict,
the union threatened to strike, which led to an arbitrator being enlisted to resolve the
situation. This is an example of
Answer: C) collective bargaining

81. Relative to labor unions in the 1950s, U.S. workers today

Answer: D) are less likely to join a union.

82. The interviewer for an administrative support position generates great enthusiasm for the job
and office culture, which makes it easy to fill the position. Unfortunately, new hires have
consistently resigned after working just a few weeks. This is due to the interviewing process
lacking a(n)
Answer: A) realistic job preview.

83. Managers will generally know their human resource needs and the jobs to be filled after
completing a(n)
Answer: B) job analysis

84. When forecasting human resource needs is difficult and fluctuations are expected over time,
managers may choose to
Answer: C) outsource some human resource needs.

85. During his yearly performance review, Jed's manager refers to him as "conscientious,
ambitious, and hard-working." This reflects a(n) ________ appraisal.
Answer: E) trait