A Y Dadabhai technical Institute, Kosamba

COURSE FILE

COMPUTER MAINTENANCE AND TROUBLESHOOTING

SUBJECT CODE: 4360701

Faculty Name: M Y Jamadar

Lecturer, Department of Computer Engineering

 Department of COMPUTER Engineering

Sr. No. Index Page No.

1 Vision of department 2
2 Mission of department 2
3 PEO’s 2
4 PSO’s 2
5 PO’s 3
6 Course Information Sheet 4
7 Course Teaching and Examination Scheme 4
8 Course syllabus 4
9 Text & Reference Book 5

12 Course Objectives and Course Outcomes(CO) 7

13 Course Outcome Justification 9
14 Mapping of CO’s with PO’s/PSO’s 11
15 Mapping of CO’s with PO’s/PSO’s Justification 11
16 Gaps in Syllabus to Meet Industry / Professional Requirements 24
17 Justification of Gap in Syllabus 27
18 Delivery / Instructional Methodology 27
19 Assessment Methodologies (Direct / Indirect) 28
20 Class Time Table 29
21 Student List 31
22 Lecture Plans 36
23 List of Experiment 41
24 Assignments 42
25 Mid Sem Exam Paper 47
26 University Question Paper 48
27 Model Solution 49
28 Question bank 50
29 Result and Result Analysis 53
30 Quality Measurement Sheets 54

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VISION OF THE DEPARTMENT

To empower girls of diploma computer engineering to excel in IT Industries and serve the society.

MISSION OF DEPARTMENT

1. To strive for academic excellence and professional competence among students and staff.
2. To encourage innovative ideas among students to enhance their entrepreneurship skills.
3. To provide high tech educational resources and supportive infrastructure.

PROGRAMME EDUCATIONAL OBJECTIVES (PEOs):

1. To adopt changes in technologies, globalization and work environment.

2. To develop leadership skills and in-corporate ethics with effective communication and time
management in profession to become a successful entrepreneur.
3. To promote collaborative learning and spirit of team work through multi-disciplinary projects.

PROGRAMME SPEIFIC OUTCOMES (PSO)

1. Computer engineering diploma students are able to apply standard software engineering practices in
solving well defined problems of the society and promote digitization.
2. Computer engineering diploma students are able to use expertise in the areas related to web design,
networking, multimedia, computer maintenance, etc.

PROGRAMME OUTCOMES (PO)

After completion of graduation, students can able to:

1. Basic and Discipline specific knowledge: Apply knowledge of basic mathematics, science and
engineering fundamentals and engineering specialization to solve the engineering problems.

2. Problem analysis: Identify and analyze well-defined engineering problems using codified
standard methods.
3. Design/ development of solutions: Design solutions for well-defined technical problems and assist
with the design of systems components or processes to meet specified needs.

4. Engineering Tools, Experimentation and Testing: Apply modern engineering tools and appropriate
technique to conduct standard tests and measurements.

5.Engineering practices for society, sustainability and environment: Apply appropriate technology in
context of society, sustainability, environment and ethical practices.

6. Engineering practices for society, sustainability and environment: Apply appropriate technology in
context of society, sustainability, environment and ethical practices.

7. Life-long learning: Ability to analyze individual needs and engage in updating in the context of
technological changes.
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COURSE INFORMATION SHEET

Program : Computer Engineering Degree : Diploma

Course : Computer Maintenance And Semester: 5 Credit : 5

Troubleshooting
Course Code : 4360701 Course Type : Core

Course Area / Domain: Computer Maintenance Contact Hours: 3+2 (Practical) Hours/Week.
Lab Course Name: Computer Maintenance And
Corresponding Lab Course Code (If Any):
Troubleshooting Lab
Course Coordinator Name : M Y Jamadar

COURSE TEACHING AND EXAMINATION SCHEME

Teaching Scheme Total Examination Marks Total
Credits Marks
(L+T+P)
Theory Marks Practical Marks
L T P C PA
ESE PA ESE
3 0 2 5 70 30 20 30 150

Legends: L-Lecture; T – Tutorial/Teacher Guided Theory Practice; P - Practical; C – Credit

ESE - End Semester Examination; PA - Progressive Assessment.

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COURSE SYLLABUS
Major Learning Topics and Sub-topics
Unit
Outcomes
Unit – I 1a. Draw a functional 1.1Motherboard: definition, Components/connections
Inside theblock diagram of the in motherboard, functional block diagram
PC: Core components of
Components Motherboard
1b.Explain functionality 1.2Central Processing Unit (CPU): CPU Speeds,
and features of CPU Word Size, Data Path, Internal Cache memory,
1c. Differentiate types of Slots and sockets, CISC vs RISC processor, CPU
motherboards and chips chips preprocessors(INTEL, CYRIX, AMD),
preprocessors Motherboard Types/Form Factors (AT, Baby AT,
ATX, LPX, NLX, BTX)
1d. Identify various bus 1.3Expansion Buses (Definition, Bus Architecture
slots and cards (PC/PC-XT, PC-AT/ISA, EISA, MCA, VESA
Local (VL) Bus, PCI, Combination of Bus
Systems, AGP – Accelerated Graphics Port,
Universal Serial Bus (USB), IEEE 1394 Fire Wire-
A Bus Standard
1.4 System Controller : Definition
1e. List different BIOS 1.5Basic Input Output System :Services, Bios
features Interaction, CMOS-RAM
1f. List advantages of 1.6Chipsets : Definition, Advantage, North and South
Chipsets Bridge
1g. List features of 1.7System Memory : definition, memory sizes, speeds
different types memory and shapes (DIP, ZIP, SIPP, SIMM, DIMM,
modules RIMM), Memory modules (Dynamic RAM,
SDRAM, DDR SDRAM, SLDRAM, DRDRAM,
Fast Page Mode (FPM) DRAM, Extended Data
Out(EDO) DRAM)

Unit– II 2a. Differentiate types of 2.1Disk Basics

Hard Diskhard disk 2.2Hard Disk Interfaces: EIDE, Serial ATA, SCSI,
Drive and2b. Define various terms USB and IEEE 1394 (Firewire), RAID, Solid State
Controller, of hard disk and Explain Drive (laptop)
DVD Drives functioning of hard disk 2.3Disk Geometry : Heads, Tracks, Sectors,
Cylinders, Cluster, Landing zone, MBR, Zone bit
recording
2c. Discuss various disk 2.4Disk performance Characteristics: Seeks and
performance Latency, Data Transfer Rate
characteristics
2d. Draw functional block 2.5Hard Disk Controller: Functional Blocks, HDC
of hard disk controller and Functions
Explain functionality if
hard disk controller
2e. Discuss and explain 2.6DVD Drives : Types, Recording, Construction,
DVD types, recording and Interfacing, CAV versus CLV
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constructions
2f. Discuss DVD drive 2.7DVD Drive Performance Criteria : Data Transfer
performance criteria Rate, Access time, Cache/buffer
2g. Write blu-ray disk 2.8Blu-ray disk specification
specification
Major Learning Topics and Sub-topics
Unit
Outcomes
Unit– III 3a. List assorted (enlisted) 3.1 Keyboard : Keyboard operation, Keyboard Types ,
Input control’s and it’s Types of Key switches (Membrane, mechanical,
Devices and properties, events and rubber dome, capacitive)
Printers methods 3.2 Keyboard interfaces
3b. Develop small 3.3 Mouse : Types, Operation, Interfaces
applications using 3.4 Scanner : Scanner Types, Image quality
appropriate controls measurement, Working with Scanner in windows
(TWAIN, Window Image Acquition(WIA))
3c. Develop applications 3.5 Types of Printers
using menu and popup 3.6 Printer Interfaces
menu 3.7 Ink-jet Printer : Parts, working principle
3.8 LaserJet Printer : Parts, working principle
Unit– IV 4a. Define video basics 4.1 Video Basics
Monitor and and VGA monitors 4.2 VGA monitors
Display
Adapters 4b. Discuss working of 4.3 Display controllers: Creating Image on the
display controllers Screen, Character Graphics Display, Memory
mapped Display
4c. Discuss various digital 4.4 Digital Display Technology- Thin Displays,
display technology and Liquid Crystal Displays, Plasma Displays, Light
explain them. Emitting Displays
4d. Differentiate various 4.5 Graphics Cards : Components of a card,
graphic cards and Accelerated Video cards, CGA, EGA, VGA
explain them
Unit– V 5a. Write and explain 5.1 POST : Functions, IPL Hardware, Test Sequence,
Trouble POST sequence Error messages
Shooting 5b. Write and explain 5.2 Troubleshooting : possible problems and diagnosis
and troubleshooting procedures ∙ Motherboard
Preventive of enlisted peripherals and ∙ Keyboard
Maintenance motherboard ∙ Hard Disk Drive
∙ Printer

5c. Discuss various 5.3 Preventive maintenance tools

preventive maintenance
techniques

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TEXT / REFERENCE BOOKS:

S.
Title of Book Author Publication
No.
The complete PC Upgrade & Mark Minasi BPB Publications
1.
Maintenance Guide
Computer Installation and D Balasubramanian Tata McGraw Hill
2.
Servicing Education Private Limited
IBM PC and clones Govind Rajalu Tata McGraw Hill
3.
Education Private Limited

COURSE OBJECTIVE AND COURSE OUTCOMES:

COURSE OBJECTIVE:

At the end of the course, the student will be able to describe the components of a computer system,
Perform installation of operating system, printer and assemble/upgrade a computer system. Perform preventive
maintenance and advanced troubleshooting.

COURSE OUTCOMES: At the end of the course, the student will be able to:

4360701.01 (U, PP ,AR) Identify core components of personal computer.

4360701.02 (U,PP ,ARP) Classify various storage devices and computer peripherals.

4360701.03 (C,PM,AO) Assemble and disassemble computer system.

4360701.04 (C,PM,AIV) Troubleshoot various parts of computer system and its peripherals to repair
them.

Nomenclature:
Sr.No. Cognitive Domain Psychomotor Domain Affective Domain
1 Recall Perception – PP Receiving Phenomena – AR
(Remembering) – R

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2 Understanding – U Set – PS Responding to Phenomena – ARP

3 Applying – A Guided Response – PGR Valuing – AV
4 Analyzing – AN Mechanism Organization – AO
(Basic Proficiency) – PM
5 Evaluating – E Complex Overt Response – PCO Internalizing Values – AIV
6 Creating – C Adaptation – PA
7 Origination – POR
Note: For the psychomotor domain and the affective domain only mark the appropriate level in CO. Additional
justification is not required.

CO Justification

CO1: Identify core components of personal computer.

Students will able to recall the basic concepts of computer that they have studied earlier. Explain
characteristics of computer as well as the applications of computer in various fields. Understand the Terms
related to computer i.e. computer, hardware, software etc. Identify the basic component of a computer. Explain
the importance of various units of a computer. Differentiate between system software and application software
and understand the importance of Operating system. Identify general faults of the computer that they have found
while using the computer system. Identify different types and generations of the computer. Identify the main
components for the PC.Identify and describe the motherboard, central processing unit, types of memory, chipset,
expansion boards and buses. Identify Ports and connecting devices. Understand about motherboards and the
various technologies connected to main boards such as Chipsets, Buses, and various BIOS types. Terms such as
PCI, ISA, AGP, MCA, POST, Bootstrap loader, IDE controllers, Regulators, Heat sinks, and others will be
familiar to the students. Recognize PC memories This incudes definition, memory sizes, speeds and shapes (DIP,
ZIP, SIPP, SIMM, DIMM, RIMM), Memory modules (Dynamic RAM, SDRAM, DDR SDRAM, SLDRAM,
DRDRAM, Fast Page Mode (FPM) DRAM, Extended Data Out(EDO) DRAM). This addresses to
understanding level of Bloom’s taxonomy.

CO2: Classify various storage devices and computer peripherals.

Students will able to learn how to prepare a HDD for storing data, installing Windows OS and various
programs. Gain knowledge about disk technologies like EIDE, Serial ATA, SCSI, USB and IEEE 1394 (Fire
wire), RAID, Solid State Drive. Learn skills such as installing HDDs, High-level and Low level Formatting, and
HDD partitioning using a variety of tools. Understand the physical and logical structure of HDD and They will
able to define terms like Heads, Tracks, Sectors, Cylinders, Cluster, Landing zone, MBR, Zone bit recording,
Seeks and Latency, Data Transfer Rate. Compare magnetic disk with optical discs and they will able to
understand types, Recording, Construction, Interfacing, performance criteria of DVD drive and specifications of
Blu-ray disc.Identify several types of input and output devices and explain their functions. Describe the
characteristics of the input equipment that most users encounter regularly, namely, keyboards and pointing
devices. Understand what source data automation is and discuss how scanners and other devices can be used to
accomplish it. Describe the characteristics of the output equipment that most users encounter regularly namely,
display devices and printers. Comprehend about Video technologies like Thin Displays, Liquid Crystal Displays,
Plasma Displays, Light Emitting Displays directly connected to PCs such as CRT monitors and understand
Components of a card, Accelerated Video cards, CGA, EGA, VGA cards. Also, students will learn about video
memories and their role in PC performance. This addresses to understanding level of Bloom’s taxonomy.

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CO3: Assemble and disassemble computer system.

Students will able to dissemble the computer system to repair it or to upgrade it with new components.
Assemble the computer system successfully by installing various internal components as well as peripherals.
Install latest OS successfully as well as able to repair or upgrade current OS. Install device drivers for various
external devices. This addresses to creating & applying level of Bloom’s taxonomy.

CO4: Troubleshoot various parts of computer system and its peripherals to repair them.

Students will able to apply troubleshooting skills and strategies to solve problems of computer system
and its peripherals. Understand the purpose of preventive maintenance and identify the elements of the
troubleshooting process.Identify the fault and remove, and replace select components of a computer system;
upgrade components based on requirement and perform advanced troubleshooting. This addresses to creating &
applying level of Bloom’s taxonomy.

MAPPING OF CO’s AND PO’s/PSO’s

Semester : 5
Course CO No. CO PO PO PO PO PSO PSO
PO1 PO2 PO3
Name 4 5 6 7 1 2

4360701.0 Identify core components 3 - - 2 - - 2 - 2

1 (U, of personal computer.
Computer Maintenance and Troubleshooting

PP ,AR)
4360701.0 Classify various storage 3 - - 2 - - 2 - 2
2 devices and computer
(U,PP ,AR peripherals.
P)
4360701.0 Assemble and 3 - - 3 - - 2 - 2
3 disassemble computer
(C,PM,AO) system.

4360701.0 Troubleshoot various 2 - 3 3 - 2 2 - 3

4 parts of computer system
(C,PM,AIV and its peripherals to
) repair them.

Total 11 0 3 10 0 2 8 0 9

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Average 2.75 0 0.75 2.5 0 0.5 2 0 2.25

Correlation: 3 – High, 2- Medium, 1- Low

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CO-PO & CO-PSO MAPPING JUSTIFICATION

Sub. PO/ Justification

CO Correlation
Code PSO
Students will able to gain basic knowledge about the core components
PO1 3 of computer.
This CO is not addressed as it does not deal with identifying and
PO2 0
analyzing well defined engineering problems
This CO is not addressed as it does not deal with designing solutions for
PO3 0
the defined technical problems
Students will able to show various components of computer using
PO4 2 maintenance tool kit.
This CO is not addressed as it does not deal with applying appropriate
PO5 0 technology in context of society, sustainability, environment and ethical
practices
CO1 This CO is not addressed as it does not deal with Use engineering
management principles individually, as a team member or a leader
PO6 0
to manage projects and effectively communicate about well-
defined engineering activities.
Students will able to learn different technological advancement in
PO7 2 various components of PC.
This CO is not addressed as it does not deal with applying standard
PSO1 0 software engineering practices in solving well defined problems of the
society and promote digitization.
Students will able to apply knowledge of core components to solve
PSO2 2
problems of various components of computer system.
Students will able to obtain basic knowledge about the various data
PO1 3 storage devices and working of various input output devices.
4360701 This CO is not addressed as it does not deal with identifying and
PO2 0 analyzing well defined engineering problems
This CO is not addressed as it does not deal with designing solutions for
PO3 0 the defined technical problems
Students will able to install and upgrade various storage devices and
PO4 2 peripheral devices using hardware and software tools.
This CO is not addressed as it does not deal with applying
PO5 0 appropriate technology in context of society, sustainability,
environment and ethical practices
CO2 This CO is not addressed as it does not deal with Use engineering
management principles individually, as a team member or a leader
PO6 0
to manage projects and effectively communicate about well-
defined engineering activities.
Students will able to advertent by latest technology advancement for
PO7 2 data storage as well as the latest peripheral devices.
This CO is not addressed as it does not deal with applying standard
PSO1 0 software engineering practices in solving well defined problems of the
society and promote digitization.
Students will able to solve various problems related to storage devices
PSO2 2 as well as able to upgrade the system as per storage requirements as well
as able to configure various peripheral devices.
CO3 PO1 3 Students will able to learn basic steps for assembling and dissembling of
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computer system.
This CO is not addressed as it does not deal with identifying and
PO2 0
analyzing well defined engineering problems
This CO is not addressed as it does not deal with designing solutions for
PO3 0
the defined technical problems
Students will able to assemble and dissemble the computer system using
PO4 3 hardware and software tools.
This CO is not addressed as it does not deal with applying appropriate
PO5 0 technology in context of society, sustainability, environment and ethical
practices
Students will be able to use concepts of functional dependency in
PO6 2
project.
Students will able to update their knowledge for latest OS installation
PO7 2 and latest components assembling as per the requirement of current
technology.
This CO is not addressed as it does not deal with applying
PSO1 0 standard software engineering practices in solving well defined
problems of the society and promote digitization.
Students will able to use their skills and knowledge for assembling and
PSO2 2
dissembling of computer system.
PO1 2 Students will able to learn basic troubleshooting skills.
This CO is not addressed as it does not deal with identifying and
PO2 0
analyzing well defined engineering problems
Students will able to find solutions of faults by using various nodal
PO3 3 testers and system testers as well as using some diagnostic soft wares.
Students will able to find solutions of faults by using various nodal
PO4 3 testers and system testers as well as using some diagnostic soft wares.
This CO is not addressed as it does not deal with applying appropriate
PO5 0 technology in context of society, sustainability, environment and ethical
CO4 practices
Students will able to resolve hardware as well as software related
PO6 2 problems individually or in a group.
Students will able to update their knowledge of various troubleshooting
PO7 2 aids and latest OS support for computer system.
This CO is not addressed as it does not deal with applying standard
PSO1 0 software engineering practices in solving well defined problems of the
society and promote digitization.
Students will able to use their experience and troubleshooting skills for
PSO2 3
fault finding and troubleshooting of PC.

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GAPS IN THE SYLLABUS - TO MEET INDUSTRY/PROFESSIONAL

REQUIREMENTS

Gap Analysis of Syllabus

The topics beyond the syllabus to be covered are identified and analysed on the basis of faculty inputs, the CO
attainment of individual courses and feedback.
The topics are discussed in the meeting and the content beyond the syllabus is prepared accordingly. The following
means and methods are used to deliver content beyond the University curriculum for attaining the Program Outcomes.
Expert Lectures/ Video Lectures/ Industrial Visit

Sr. No. Description Relevacne to PO/PSO Proposed Action

1 Introduction to Assembling and PO1(3),PO3(3), Web Source
Dissembling of Laptop PO4(3),PO7(3),
PSO(3)

Web Source

Link: https://www.youtube.com/watch?v=KEd2508gVoU
By Reptronix Academy
1 Duration: 30 mins

Justification of Gap in Syllabus

Mapping CO Gap Description Existing Developed

Correlation level Correlation level
in PO/PSO in PO/PSO
CO3: In syllabus maintenance of desktop PC PO1(3),PO4(3), PO1(3),PO3(3),
Assembling and is given but nowadays maintenance of PO7(2),PSO(2) PO4(3),PO7(3),
Dissembling of laptop is more essential and which more PSO(3),
Computer System difficult than desktop PC. By teaching
the assembling and dissembling of
laptop students will able to perform
maintenance of laptop.

Feedback from: MR. Alpesh Parmar , Sr. Manager Datatech Computers Pvt. Ltd. ( 9898599680)

Sr. Course Name Course Content Action Faculty % Relevance

No. Code Taken Name Attendance to PO’s &
PSO’s
1 Computer 436070 Assembling Video S.N. Desai 97.91%
Maintenance 1 and Lectures
and Dissembling of

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Troubleshooting Laptop

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DELIVERY/INSTRUCTIONAL METHODOLOGIES

Sr. No. Methodollgy Yes / No

1 Chalk and Board Yes

2 PPT presentation Yes

3 Project based learning Yes

4 Computer assisted Learning (projectors, Yes

softwares, hardwares etc)

5 Google Class room No

6 E-learning through ICT Tools (kahoot No

etc)

7 Role Playing No

8 Group Discussion Yes

9 Collaborative Learning/ Team Teaching No

Method

10 Online Videos using NPTEL, MOOC No

etc

11 SMART class Room No

12 Questioning/Viva Method Yes

13 Field /Industry Trip Method No

14 Modeling & Simulation Method No

15 Laboratory/Experimentation Method Yes

16 Seminar/ Guest Lectures Demonstration No

17 Research based learning (use of Journals No

/ Conference Papers)

18 Tutorials/Assignments/Case Study Yes

Method

19 Quiz Yes

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ASSESSMENT METHODOLOGIES-DIRECT
Sr. No. Methodollgy Yes / No
1 Assignments Yes
2 Student Seminar No
3 Tests/ Model Exam Yes
4 Unversity Examination Yes
5 Student Lab Practice Yes
6 Student Viva Yes
7 Mini/Major Projects Yes
8 Certifications
9 Add-On Courses
10 Others

ASSESSMENT METHODOLOGIES-INDIRECT

Sr. No. Methodollgy Yes / No

1 Assessment Of Course Yes
Outcomes (By Feedback, Once)
2 Student Feedback On Faculty Yes
(Twice)
3 Assessment Of Mini/Major
Projects By Ext. Experts
4 PPT presentation Yes

5 Group Discussion Yes

6 Others

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CLASS TIME TABLE

SEM: 6 Div: A

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STUDENT LIST: DIV-A

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LECTURE PLAN:

Summary:

Total lectures planned= Total lectures conducted = _______________

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LIST OF Practicals

1. Identify basic terms, components and their functions of a personal computer.

2. Identify common peripheral ports of personal computer.

3. Identify various components on motherboard.

4. Identify different types of motherboard and various form factors of motherboard.

5. Identify on board features of motherboard and write steps to add any one expansion card on motherboard.

6. To study about various power supply voltages and power connectors of PC.

7. To study BIOS in detail. Identify various features of CMOS in detail.

8. To study about control panel settings and demonstrate how to remove unwanted software applications.

9. Identify and study about internal structure of hard disk drive.

10. To study and perform about formatting and partitioning of hard disk drive.

11. To study about OS installation in a personal computer.

12. To study about assembling of computer system unit.

13. To study about disassembling of computer system.

14. To study about different types of keyboard and mouse.

15. To study about installation procedure of various external devices.

16. Observe all types of printers and write detailComparative analysis of different types of printers.

17. Observe and write steps to troubleshoot various peripherals and components.

18. To study about various troubleshooting tools and diagnostic software.

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ASSIGNMENT

 UNIT 1 :

1. Define following (1 marks)

Hardware Bus
Software System Controller
Firmware Cache Memory
Computer Memory Caching
Computer Port Disk Caching
Chipset Conventional Memory
Motherboard Expanded Memory
Bus Mastering Extended Memory
Bus Bandwidth Reserved Memory

2. Question For (2 / 3 / 4marks)

 Application of computer
 Functionalities of computer
 Features of computer
 Classification of computer
 Computer Generations
 Basic parts of computer
 Explain various ports
 Difference type of memory
 General faults of computer system
 Different motherboard form factors
 Function of DMA controller
 Function of clock generation 8284
 Function of PIC
 Function of PPI
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 Bus organization
 ISA, EISA, MCA, VESA, PCI, AGP, Firewire, USB (any two-4mks/ one- 3mks)
 Function of battery on Motherboard.
 UNIT 2
1. Define following

Track ZBR
Cylinder Interleave
Sector Cylinder Skewing
Cluster

2. Question for (2/ 3/ 4 marks)

 Working of hard disk physical parts i.e. platter read/write heads/head actuator etc.
 SCSI, SATA, IDE/ PA7A, USB, SSD, SAS (any two or one)
 Hard disk installation procedure
 Types of formatting a HD
 Preventive maintaince of HD
 DVD formats(Recordable)
 DVD physical format/construction

 UNIT 3
1. Define Following (1 marks)

Scanning Scan area

Scan code Color depth
Break code Printer
Mark code Fusing
Debounce code Principle of laser
Debouncing Principle of inkjet
Resolution

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2. Question for (2 / 3 / 4 marks)

 types of keyboard
 classification of keyboards
 types of key switches(individual key working)
 types of keyboard switches
 keyboard/ mouse interfacing
 types of mouse
 keyboard organization
 principle of scanner
 types of scanner
 explain scanner modes
 explain TWAIN and WIA
 classification on printer based on image formation method
 classification on printer based on print mechanism
 short note on laser printer
 short note on inkjet printer
 installation procedure of printer
 list all printer interface and explain any two
 UNIT 4
1. Define following (1 marks)

Frame Codec
Pixel Graphics card
FPS Dot pitch
BPS Shadow mask
Video size Aperture grille
Aspect ratio Working principle of graphics card
Frame rate

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2. Questions for (2 / 3 / 4 marks)

 Explain various video scanning method
 Different types of monitor
 Short note on CRT
 Short note on LCD
 Short note on flat panel display
 Short note on graphic cards
 UNIT 5
1. Define following (1 marks)

Troubleshooting Fragmentation
Computer maintenance Defragmentation

2. Question for ( 2 /3 / 4 marks )

 Types of computer maintenance
 Troubleshooting strategy and skills
 Troubleshooting tools
 POST
 Layman check
 Short note on Diagnostic slw(list and explain)
 Disk utility software
 Use of device manager
 Use of Norton utilities

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MID TERM QUESTION PAPER

A Y Dadabhai technical Institute, Kosamba Computer Engineering Department Mid Semester Exam (30
Marks)
Subject: Computer Maintenance & Troubleshooting (4360701) Time: 11:00 – 12:15 Date: 26-08-2019
Q: 1 Answer the following question. 10 marks
1. Define : 1) Computer 2) Hardware CO1 A
2. What is chipset? List two types of chipsets available on motherboard. CO1 A
3. What is computer port? Which devices can be connected to USB port? CO1 A
4. Define: 1) Track 2) Cylinder CO2 U
5. List all types of Keyboard switches. CO2 U

Q: 2 Answer the following question. 12 Marks

a) List General Faults of computer system. CO1 A
b) Write short note on BIOS functions. CO1 A
c) List various types of Hard Disk Drive and any one in detail. CO2 U
d) List different types of mouse and explain mechanical mouse in detail. CO2 U

Q: 3 Answer the following question. 08 Marks

a) Draw and explain a function block diagram of motherboard. CO1 A
b) Explain Physical Structure of HDD. CO2 U

UNIVERSITY QUESTION PAPER

Summer 2015 - 4360701 http://gtu-info.com/Files/ExamPapersOther/DE/2107/4360701.pdf

Winter 2015 - 4360701 http://gtu-info.com/Files/ExamPapersOther/DE/2116/4360701.pdf

Winter 2016 - 4360701 http://gtu-info.com/Files/ExamPapersOther/DE/2117/4360701.pdf

Winter 2017 - 4360701 http://gtu-info.com/Files/ExamPapersOther/DE/2141/4360701.pdf

Winter 2018 - 4360701 http://gtu-info.com/Files/ExamPapersOther/DE/2150/4360701.pdf

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MODEL SOLUTION
A Y Dadabhai technical Institute, Kosamba Computer Engineering Department Mid Semester Exam (30
Marks)
Subject: Computer Maintenance & Troubleshooting (4360701) Time: 11:00 – 12:15 Date: 26-08-2019
Q: 1 Answer the following question. 10 marks
1. Define :
1) Computer CO1 A
An electronic device which is capable of receiving information (data) in a particular form and of performing a
sequence of operations in accordance with a predetermined but variable set of procedural instructions
(program) to produce a result in the form of information or signals.
2) Hardware
Hardware refers to the parts of a computer that you can see and touch, including the case and everything inside it.
2. What is chipset? List two types of chipsets available on motherboard. CO1 A
A chipset is a group of interdependent motherboard chips or integrated circuits that control the flow of
data and instructions between the central processing unit (CPU) or microprocessor and external devices”.
1. Northbridge 2. Southbridge
3. What is computer port? Which devices can be connected to USB port? CO1 A
A computer port is a physical docking point using which an external device can be connected to the computer.
List of devices:
1. Keyboard
2. Mouse
3. Joystick
4. Printer
4. Define: CO2 U
1) Track
“A track is any of the concentric circles on the magnetic coating on a platter of the hard disk drive”.

2) Cylinder
“A cylinder is any set of all of tracks of equal diameter in a hard disk drive (HDD). It can be
visualized as a single, imaginary, circle that cuts through all of the platters and both sides of each platter
in the drive.”
5. List all types of Keyboard switches. CO2 U
1. Mechanical Contact Switch
2. Capacitance Switch
3. Membrane Switch
4. Hall Effect Switch
5. Opto – Electronics Switch

Q: 2 Answer the following question. 12 Marks

a) List General Faults of computer system. CO1 A
1) The CPU has lost control
2) There is junk display on the monitor
3) The printer prints suddenly
4) The floppy disk drive always remains selected
5) The cd drive always remains selected
6) The hard disc drive is not reading data
7) When types a character from keyboard, two or more character are display on the monitor
8) After power-on nothing is done by the computer, the computer is dead
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9) The program is missing, memory contains junk

10) The program is getting aborted without any reason or massage
11) Computer display irrelevant error messages
12) Printer print one line and immediately computer hangs
13) After power on, only the first program runs successfully. Subsequent programs aborted abnormally
14) If two hard disc drives are connected. None of the hard disk drive works properly. If any none of them is
disconnected, everything is fine .
15) Suddenly hard disk drive gets erased
16) Opening more than windows causes the system to hang
17) Suddenly the display on the screen dances
18) When the system covers are open, the computer works properly and when they are closed it misbehaves
19) Keyboard not gives any response
20) CD ROM drives LED glows,but the CD is not read

b) Write short note on BIOS functions. CO1 A

(A).BIOS power-on self-test (POST)
The first thing that the BIOS do when it boots the PC is to perform what is called the power-on self-
test, or POST for short. The POST is a built-in diagnostic program that checks your hardware to ensure that
everything is present and functioning properly, before the BIOS begins the actual boot.
(B).BIOS system boot operations
System boot sequence
1. The internal power supply turns on and initializes. The power supply takes some time until
it can generate reliable power for the rest of the computer, and having it turn on prematurely could potentially
lead to damage.
Therefore, the chipset will generate a reset signal to the processor (the same as if you held the reset button down
for a while on your case) until it receives the power good signal from the power supply.
2. When the reset button is released, the processor will be ready to start executing. When the
processor first starts up, there is nothing at all in the memory to execute. Of course processor makers know this
will happen, so that the processor always look for pre-program, at the same place in the system BIOS ROM for
the start of the BIOS boot program. This is normally location FFFF0h. This location just contains a “jump”
instruction telling the processor where to go to find the real BIOS startup program.
3. The BIOS performs the power-on self-test (POST). If there are any fatal errors, the boot process
stops. POST beep codes can be found in this area of the troubleshooting expert.
4. The BIOS looks for the video card. In particular, it looks for the video card’s built in BIOS
program and runs it. These BIOS is normally found at location C000h in memory. The system BIOS executes the
video card BIOS, which initializes the video card. Most modern cards will display information on the screen
about the video card. (This is why on a modern PC you usually see something on the screen about the video card
before you see the messages from the system BIOS itself).
5. The BIOS then looks for other devices’ ROMs to see if any of them have BIOSes. Normally,
the IDE/ATA hard disk BOIS will be found at C8000h and executed. If any other devices BOISes are found,
they are executed as well.
6. The BOIS displays its startup screen.
7. The BIOS does more tests on the system, including the memory count-up test which you see on
the screen. The BIOS will generally display a text error message on the screen if it encounters an error at this
point.
8. The BIOS performs a ”system inventory” of sorts, doing more tests to determine what sort of
hardware is in the system. Modern BIOSes have many automatic settings and will determine memory timing (for

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example) based on what kind of memory it finds. Many BIOSes can also dynamically set hard drive parameters
and access modes, and will determine these at roughly this time. Some will display a message on the screen for
each drive they detect and configure this way. The BIOS will also now search for and label logical devices
(COM and LPT ports).
9. If the BIOS support the plug and play standard, it will detect and configure plug and play devices
at this time and display a message on this screen for each on it finds.
10. The BIOS will display a summary screen about your system’s configuration. Checking this page
of data can be helpful in diagnosing setup problems, although it can be hard to see because sometimes it flashes
on the screen very quickly before scrolling off the top.
11. The BIOS begins the search for a drive to boot from. Most modern BIOSes contain a setting that
controls if the system should first try to boot from the floppy disk (A:) or first try the hard disk (C:). Some
BIOSes will even let you boot from your CD-ROM drive or other devices, depending on the boot sequence BIOS
setting.
12. Having identified its target boot drive, the BIOS looks for boot information to start the operating
system boot process. If it is searching a hard disk, it looks for a master boot record at cylinder 0, head 0,sector
1(the first sector on the disk): if it is searching of floppy disk, it looks at the same address on the floppy disk for a
volume boot sector.
13. If it finds what it is looking for, the BIOS start the process of booting the operating system, using
the information in the boot sector. At this point, the code in the boot sector takes over from the BIOS. If the first
device that the system tries (floppy, hard disk, etc.) is not found, the BIOS will then try the next device in the
boot sequence, and continue until it finds a bootable device.
14. If no boot device at all can be found, the system will normally display an error message and then
freeze up the system.
This process is called a” cold boot” (since the machine was off, or cold, when it started). A “warm boot”
is the same thing except it occurs when the machine is rebooted using {Ctrl} + {Alt} + {delete} or similar. In
this case the post is skipped and the boot process continues roughly at steps 8 above.
(c).BIOS startup screen
When the system BIOS starts up, you will see its familiar screen display, normally after the video
adapter displays its information. These are the contents of a typical BIOS start up screen:
• The BIOS manufacturer and version number.
• The BIOS date: The date of the BIOS can be important in helping you determine its capabilities.
• Setup program key: The key or keys to press to enter the BIOS setup program.(this is usually
{dell} ,sometimes {f2},and sometimes another key combination)
• System logo: The logo of the BIOS Company or in some cases the pc maker or motherboard
manufacturer.
• The BIOS serial number: This is normally located at the bottom of the screen. Since BIOSes are highly
customized to the particular motherboard, this serial number can be used in many cases to determine the specific
motherboard and BIOS version you are using.
c) List various types of Hard Disk Drive and any one in detail. CO2 U

SCSI (Small Computer System Interface)

SAS (Serial Attached SCSI Drive)

Parallel ATA / IDE (Integrated Drive Electronics)

Serial ATA (SATA)

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SATA is a computer bus designed for transfer of data between a computer and mass storage devices such
as hard disk drives and optical drives. Communicate over a high-speed serial cable.

 SATA Drives have usually 7 pins, 4 pins in pair of two for sending and receiving data and rest 3 pins are
grounded.
 SATA Drives offers generally 300MB/sec transfer rate.
 It sends data bit by bit.
 SATA Cables are used to connect SATA HDD. Only one drive can be connected in a single sata cable.
Advantages of SATA over PATA
 Faster data transfer
 Ability to remove or add devices while operating (hot swapping)
 Thinner cables that let air cooling work more efficiently
 More reliable operation with tighter data integrity checks
 Low Pin Count ⇒ 4 pin connection
 Point-to-point protocol ⇒ No Master/Slave concept
 Low Voltage Requirement⇒ SATA requires only 500mV peak-to-peak to support new silicon processes
 Better Cabling⇒ Thinner cable allows for better airflow and cooling & Longer 1 meter cable lengths
allowed
 Software Compatibility ⇒SATA is a drop-in replacement for PATA

Disadvantages
 Slower transfer rates compared to SCSI
 Not supported in older systems without the use of additional components
Advantages
 Low costs
 Large capacity
 Faster transfer rates compared to ATA (difference is marginal at times though)
 Smaller cables for better heat dissipation
d) List different types of mouse and explain mechanical mouse in detail. CO2 U
 Mechanical
 Opto-mechanical (Ball Mouse)
 Optical Mouse
 Laser Mouse
Mechanical
This is a type of computer mouse that has a rubber or metal ball on its underside and it can roll in every
direction.
There are sensors within the mouse, which are mechanical, detect the direction in which the ball is moving
and moves the pointer on the screen in the same direction. A mouse pad should be used under the mouse to run
on.
Q: 3 Answer the following question. 08 Marks
a) Draw and explain a function block diagram of motherboard. CO1 A
 Processor:

The processing unit of a computer is the component, which processor all those zeros and once. The
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higher the processing speed, the faster the system runs. There are three main leading manufacturer of processor:
Intel AMD(American Micro Device) and Cyrix.
The processor is a single integrated circuit(IC) containing sophisticated circuit that allows it to perform
arithmetic functions. The processor has two main section: Bus Interface Unit (BUI) and Execution Unit(EU).
The BIU can transfer the data between the microprocessor and other circuit. The EU is the part the carries out the
instruction.
The original IBM PC came with Intel’s 8088 processor. With a clock speed of 4.77 MHz the 8088 is the
8-bit version of 8086 having 8 data lines and 20 address lines. All the data lines and address lines are made
available for internal operations and are also available on the edge for interfacing.
 Co-Processor:

The Co-Processor is an optional plug-in component on the motherboard. The primary advantage of using
this chip is the increased execution speed of a number crunching program such as spread sheet. The coprocessor
permits a computer to carry out certain operations much faster. A coprocessor can make a computer run 5 to 10
times faster in some operation. The processor works in conjunction with the coprocessor when it is operating in
maximum mode. When the microprocessor encounters an instruction in the coprocessor’s instruction set, this
instruction and any required data are passed to the coprocessor for processing. The result is then passed back to
the main microprocessor.
 Clock Generator:
Computers are used clocked logic. All the logic elements in the computer are designed to operate
synchronously. They carry out their designed operations one step at a time and each circuit makes one step at the
same time. This synchronous operation helps the machine keep track of every bit that it can process. These
timing controls are generated by clock generator’s logic.

 Bus Sub System:

This has latches to latch the address generated by the CPU on to the address buffer, transceivers to
transfer data between processor and data bus, and bus controller to generate control signals. The bus controller
generates signal to control address latch, the direction control signal for the date bus transceiver and also signals
foe memory read, memory write, I/O read and I/O write.
 Interrupt Controller:

Interrupt are generated to capture the microprocessor’s attention and temporarily divert it to different process .The
interrupt controller handles 8 maskable interrupts . The interrupt request lines are designed with numbers 2 to 7
with decreasing priority.
The non-maskable interrupt (NMI) logic generates the NMI signal . It is generated on detection of
1. RAM parity error in motherboard
2. RAM parity error in daughter boards which have the RAM as expansion memory.
3. Co-processor error if coprocessor is installed.

 ROM and RAM Logic:

The Pc memory is a block where any byte of information is directly available by calling its address. The
ROM stores the POST (Power ON Self Test) and BIOS .The use of dynamic RAM in PC needs refreshing the
memory. The DMA channel 0 is used for it.

 Direct Memory Access Controller (DMA Controller-8237) :

To speed up the system performance the main processor is to be relieved from time consuming jobs like
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moving blocks of memory (bulk data) between main memory and I/O devices. The DMA controller handles this
task separately. Once it receive instruction from the CPU, the DMA takes the command and dose all the memory
transfer operation.

 Timer/Counter Logic ( Programmable Interval Timer 8253):

There are main three timers on motherboard .
1.Time 0:Used to interrupt the processor at the rate of 18.2 clock cycle per second to maintain the system
time and rate.
2.Time 1:Used to generate DMA request signals for performing refresh cycle at every 15 microsecond.
3.Time 2:Used to generate various tones by the speaker.

 Peripheral Interface Logic (PPI-8255A):

The programmable peripheral interface(PPI) device connects the peripheral devices to the personal
computer system. It is designed to implement parallel I/O ports without the additional circuit. The PPI is very
flexible parallel interface that is software controlled. Earlier Pc’ s had the keyboard connected to PPI. Recent
models have a separate microcontroller such as 8042 for connecting mouse and keyboard with computer system.
b) Explain Physical Structure of HDD. CO2 U
Hard Disk and Hard Drive Physical Components

PLATTERS:
Platter is a circular, metal disk that is mounted inside a hard disk drive. Several platters are mounted on a fixed
spindle motor to create more data storage surfaces in a smaller area. The platter has a core made up of aluminum
or glass substrate, covered with a thin layer of Ferric oxide or cobalt alloy. On both sides of the substrate
material, a thin coating is deposited by a special manufacturing technique. This, thin coating where actual data is
stored is the media layer.

READ/WRITE HEADS:

The heads are the most sophisticated part of the hard disk. Each platter has two read/write heads, one mounted on
the top and the other one at the bottom. These heads are mounted on head sliders, which are suspended at the
ends of head arms. The head arms are all fused into a singular structure called actuator, which is responsible for
their movement.

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Working of READ/WRITE Heads:

The ferrite, metal-in-gap and thin film hard disk heads are the older, conventional hard disk heads. They operate
based on the two main principles of electromagnetic force. The first principle is used in writing to the disk and
this is that applying an electrical current through the coil will produce a magnetic field. The second principle of
electromagnetic force is used when reading back the written information and works opposite to the first—
applying a magnetic field to the coil will create an electrical current.

THE SPINDLE MOTOR:

Spindle motor plays an important role in hard drive operation by turning the hard disk platters. A spindle motor
must provide stable, reliable, and consistent turning power for many hours of continuous use. Many hard drive
failures occur due to spindle motor not functioning properly

HARD DISK LOGIC BOARD:

Hard disk is made with an intelligent circuit board integrated into the hard disk unit. It is mounted on the bottom
of the base casting exposed to the outer side. The read/write heads are linked to the logic board through a flexible
ribbon cable.

DRIVE BAY:

The entire hard disk is mounted in an enclosure designed to protect it from the outside air. It is necessary to keep
the internal environment of the hard disk free of dust and other contaminants. These contaminants may get
accumulated in the gap between the read/write heads and the platters, which usually leads to head crashes.
The bottom of the disk is also called base casting. The drive mechanics are placed in the base casting and a
cover, usually made up of aluminum is placed on top to enclose heads and platters.

HEAD ACTUATOR

Head Actuator Mechanisms

Two types of hard disk drive head actuators:
Stepper motor actuators:
It rotates in fix angle with each step. Earlier low capacity, low cost HDD used this type of mechanism.
Voice-coil actuators:

Modern hard disk uses a device called voice coil to move the head arms in and out over the surface of the
platters, and a closed loop feedback system called a servo system to dynamically position the heads directly over
the data tracks. The voice coil works using electromagnetic attraction and repulsion.

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QUESTION BANK

 UNIT 1
Define following (1 marks)

Hardware Bus
Software System Controller
Firmware Cache Memory
Computer Memory Caching
Computer Port Disk Caching
Chipset Conventional Memory
Motherboard Expanded Memory
Bus Mastering Extended Memory
Bus Bandwidth Reserved Memory

Question For (2 / 3 / 4marks)

 Application of computer
 Functionalities of computer
 Features of computer
 Classification of computer
 Computer Generations
 Basic parts of computer
 Explain various ports
 Difference type of memory
 General faults of computer system
 Different motherboard form factors
 Function of DMA controller
 Function of clock generation 8284
 Function of PIC
 Function of PPI

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 Bus organization
 ISA, EISA, MCA, VESA, PCI, AGP, Firewire, USB (any two-4mks/ one-
3mks)
 Function of battery on Motherboard.
Difference (3 or 4 marks)

 Desktop VS Laptop
 Static VS Dynamic memory
 Temporary VS Permanent memory
 PC, PC-XT VS PC-AT
 Difference between different motherboard form factor
 Northbridge VS Southbridge
 CISC VS RISC
 Expanded VS Extended memory

 Different memory modules

7 marks

 Block diagram of motherboard

 Explain CPU
 BIOS
 Boot sequence

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 UNIT 2
Define following

Track ZBR
Cylinder Interleave
Sector Cylinder Skewing
Cluster

Question for (2/ 3/ 4 marks)

 Working of hard disk physical parts i.e. platter read/write heads/head actuator etc.
 SCSI, SATA, IDE/ PA7A, USB, SSD, SAS (any two or one)
 Hard disk installation procedure
 Types of formatting a HD
 Preventive maintaince of HD
 DVD formats(Recordable)
 DVD physical format/construction
Difference (3 or 4 marks)

 CD VS DVD VS BD
 Disk VS Disc
(Magnetic disk) VS (Optional disk) or Hard disk VS DVD
7 marks

 Hard disk physical structure

 Hard disk logical structure

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 UNIT 3
Define Following (1 marks)

Scanning Scan area

Scan code Color depth
Break code Printer
Mark code Fusing
Debounce code Principle of laser
Debouncing Principle of inkjet
Resolution

Question for (2 / 3 / 4 marks)

 types of keyboard
 classification of keyboards
 types of key switches(individual key working)
 types of keyboard switches
 keyboard/ mouse interfacing
 types of mouse
 keyboard organization
 principle of scanner
 types of scanner
 explain scanner modes
 explain TWAIN and WIA
 classification on printer based on image formation method
 classification on printer based on print mechanism
 short note on laser printer
 short note on inkjet printer
 installation procedure of printer
 list all printer interface and explain any two

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Difference (3 or 4 Marks)

 wired VS wireless keyboard

 wired VS wireless mouse
 TWAIN VS WIA

 Impact VS non-impact
(Prepare ()
Features, eg:- laser
Advantages and disadvantages of these type of printer) eg:- dot-matrix

 UNIT 4
Define following (1 marks)

Frame Codec
Pixel Graphics card
FPS Dot pitch
BPS Shadow mask
Video size Aperture grille
Aspect ratio Working principle of graphics card
Frame rate

Questions for (2 / 3 / 4 marks)

 Explain various video scanning method

 Different types of monitor
 Short note on CRT
 Short note on LCD
 Short note on flat panel display
 Short note on graphic cards
Difference (3 or 4 marks)

 Interface VS parallel
 Monocrome VS color CRT
 Plasma VS LED display

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 UNIT 5
Define following (1 marks)

Troubleshooting Fragmentation
Computer maintenance Defragmentation

Question for ( 2 /3 / 4 marks )

 Types of computer maintenance

 Troubleshooting strategy and skills
 Troubleshooting tools
 POST
 Layman check
 Short note on Diagnostic slw(list and explain)
 Disk utility software
 Use of device manager
 Use of Norton utilities
Difference (3 or 4 marks)

 Solid VS Intermittent fault

Troubleshooting of (4 or 7 marks)

 Motherboard  Mouse
 HDD  Printers
DVD Drive Video card
 Keyboard  Monitor
 MOST IMP ONE

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 EXAM TIPS

UNIT:-1 18
UNIT:-2 12
UNIT:-5 16 In following sequence
UNIT:-4 10
UNIT:-3 14
Do not read according to question read first all chapters topic wise.
Then refer all question and think according to marks how much should you write.
Exam question paper scheme is changed so.
 Write according to marks only
 Leave space to write more later on if time permits
 Write all points but in brief
 Write point wise no Paragraph
 Underline important points
 Questions with figures must be attempt because only figure can give you half marks
When you are preparing for exams? After reading keeps a note with you to write points of that topic
for example you are reading UNIT:-2
Hard disk preventive maintenance read that topic and write:
 When working with multiple disk
 Use antivirus slw / scan virus
 Provide proper environment
For internal submission prepare all exercise of practicals along with your seminar topics(brief) and
compulsory prepare note on Unit:- 1 and 5(18+16) notes as described above.
ALL THE BEST!!!!!

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RESULT & RESULT ANALYSIS

A Y Dadabhai technical Institute, Kosamba

Computer Department
Faculty Wise Result Analysis Name of Faculty: M Y Jamadar
Total
Semeste Divisio Subject Percentag
Subject Student Pass Fail
r n Code e
s
TERM:191

V A CMTS 4360701 47 46 1 97.87

A Y Dadabhai technical Institute, Kosamba

Computer Department
Faculty Wise Result Analysis Name of Faculty: M Y Jamadar
Total
Semeste Divisio Subject Percentag
Subject Student Pass Fail
r n Code e
s
TERM:

V B CMTS 4360701 38 31 7 83.78

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QUALITY MEASUREMENT SHEET

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