COMPETENCY BASED LEARNING MATERIAL

Solve/Address Routine
Problems

Sector: METALS & ENGINEERING

Qualification: SHIELDED METAL ARC WELDING NC I

Unit of Competency: Solve/Address Routine Problems

Module Title: Solving/Addressing Routine Problems

BRIDGES MULTI-SKILLS TRAINING CENTRE ORMOC CITY INC.

Brgy. San Pablo (Simangan), Ormoc City
Leyte, Philippines
Tel. (053)561-1926

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 1
ALTAR JR.
HOW TO USE THIS COMPETENCY-BASED LEARNING MATERIAL

Welcome!

The unit of competency, “SOLVE/ADDRESS ROUTINE PROBLEMS”, is one of the

nine basic competencies of level I qualifications which comprises the knowledge, skills and
attitudes for you to possess.

The module, “SOLVING/ADDRESSING ROUTINE PROBLEMS”, contains training

materials and activities for you to complete. It is one of the modules required to complete a
certain qualification.

You are required to go through a series of learning activities in order to complete

each of the learning outcomes of the module. Information Sheet (IS) consists of learning
contents that you need to attain while reading. After IS is a Self-Check (SC) that will help
you test yourself if you have attained the learning objectives.

Task Sheets (TS), Job Sheets (JS) and Procedural Sheet (PS) are activity sheets
that will help you practice the skills previously discussed in the IS or demonstrated by your
Learning Facilitator (LF). A Performance Criteria Checklist (PCC) and Procedural
Checklist (PC) are provided with the TS or JS, and PS which will allow for self-
evaluation or peer evaluation. This checklist may be used by your LF to evaluate your
performance. Follow these activities on your own. If you have questions, don’t hesitate
to ask your LF for assistance.

The goal of this program is the development of practical skills. To gain this skill, you
must learn basic concepts and terminology. For the most part, you’ll get this information
from the IS.

This module was prepared to help you achieve the required competency.

This will be the source of information for you to acquire knowledge and skills in this
competency independently and at your own pace, with minimum supervision or help from
your LF.

Recognition of prior Learning (RPL)

You may have some knowledge and skills in this particular unit of competency
because you have had training in this area or you have worked in an industry for
sometimes.

If you feel that you already have the skills/knowledge in this competency or if you
have a certificate from previous training, you may show it to your trainer and have your
prior learning formally recognized.

A Trainee Record Book (TRB) is provided for you to record important dates, jobs
undertaken and other workplace events that will assist you in providing further details to
your trainer.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 2
ALTAR JR.
Remember to:

● Work through all the information sheets and complete the activities in
each section.

● Read IS and complete SC. Suggested references are included to supplement the
materials provided in this module.

● Perform the TS, JS, and PS until you are confident that your outputs conform to
the PCC and/or PC that follows the sheets.

Submit outputs of the TSs, and JSs to your LF for evaluation and recording in the
Achievement Chart. Outputs shall serve as your portfolio during the Institutional
Competency Assessment. When you feel confident that you have had sufficient practice, ask
your LF to evaluate you. The results of your Institutional Competency Assessment will be
reflected in the Progress Chart. You MUST pass the Institutional Competency Assessment
for this before moving to another competency. A Certificate of Achievement will be awarded
to you after passing the Institutional Competency Assessment.

Note:

Training is the sole purpose of this learning materials. Some pictures are taken from
google as reference

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 3
ALTAR JR.
LISTS OF BASIC COMPETENCIES

Competency Unit of Competency Module Title Code

Number

1. Receive and respond to workplace Receiving and 400311101

Communication responding to
workplace
Communication

2. Work with others Working with others 400311102

3. Solve/address routine problems Solving/addressing 400311103

routine problems

4. Enhance self-management skills Enhancing self- 400311104

management skills

3. Support innovation Supporting 400311105

innovation
6. Access and maintain information Accessing and 400311106
maintaining
information
7 Follow occupational safety and Following 400311107
health policies and procedures occupational
safety and health
policies and
procedures
8. Apply environmental work Applying 400311108
standards environmental work
standards
9 Adopt entrepreneurial mindset in Adopting 400311109
the workplace entrepreneurial
mindset in the
workplace

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 4
ALTAR JR.
 TABLE OF CONTENTS

Competency - Based Learning Materials1

How To Use This Competency-Based

Learning Material2List Of Competencies4Table Of Contents5Module Content6Detai
ls Of Learning Outcome7

Learning Experiences8

Information Sheet 3.1-19

Self-Check 3.1-112

Answer Key 3.1-113Information Sheet 3.1-214

Self-Check 3.1-216

Answer Key 3.1-217

Details Of Learning Outcome18Learning Experiences19Information Sheet 3.2-

120Self-Check 3.2-124 Answer Key 3.2-125Details Of Learning Outcome26Learnin
g Experiences27Information Sheet 3.3-128

Self-Check 3.3-131

Answer Key 3.3-132 Acknowledgment33

MODULE CONTENT

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 5
ALTAR JR.
MODULES OF INSTRUCTIONS

UNIT OF COMPETENCY: PRACTICE ENTREPRENEURIAL SKILLS IN THE

WORKPLACE

UNIT CODE: 400311218

MODULE TITLE: PRACTICE ENTREPRENEURIAL SKILLS IN THE

WORKPLACE

MODULE DESCRIPTOR: This module covers the outcomes required to

apply entrepreneurial workplace best practices
and implement cost-effective operations

QUALIFICATION LEVEL: NC II

NOMINAL DURATION: 3 hours

SUMMARY OF LEARNING OUTCOMES:

At the end of the module you MUST be able to:

LO1. Apply entrepreneurial workplace best practices

LO2. Communicate entrepreneurial workplace best practices
LO3. Implement costeffective operations

ASSESSMENT CRITERIA:
 Good practices relating to workplace operations are observed and
selected following workplace policy.
 Quality procedures and practices are complied with according to
workplace requirements.
 Cost-conscious habits in resource utilization are applied based on
industry standards.
 Observed good practices relating to workplace operations are
communicated to appropriate person.
 Observed quality procedures and practices are communicated to
appropriate person
 Cost-conscious habits in resource utilization are communicated based
on industry standards
 Preservation and optimization of workplace resources is implemented in
accordance with enterprise policy
 Judicious use of workplace tools, equipment and materials are observed
according to manual and work requirements.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 6
ALTAR JR.
 Constructive contributions to office operations are made according to
enterprise requirements.
 Ability to work within one’s allotted time and finances is sustained


Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 7
ALTAR JR.
LEARNING OUTCOME 1
APPLY ENTREPRENEURIAL WORKPLACE BEST PRACTICES

CONTENTS:

 Case studies on Best entrepreneurial practices

 Discussion on Quality procedures and practices
 Case studies on Cost consciousness in resource utilization

ASSESSMENT CRITERIA:

 Good practices relating to workplace operations are observed and selected following
workplace policy.
 Quality procedures and practices are complied with according to workplace
requirements.
 Cost-conscious habits in resource utilization are applied based on industry
standards.

CONDITIONS:

The students/trainees must be provided with the following:

 Pencil
 Paper
 Reference E-books

ASSESSMENT METHODS

 Lecture
 Group Discussion
 Simulation
 Demonstration

LEARNING EXPERIENCES

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 8
ALTAR JR.
LEARNING OUTCOME 1

APPLY ENTREPRENEURIAL WORKPLACE BEST PRACTICES

Learning activities Special Instructions

1. Read Information Sheet 9.1-1 on  Case
studies on Best entrepreneurial practices
If you have some problem on the
content of the information sheet don’t
hesitate to approach your facilitator.

If you feel that you are now

knowledgeable on the content of the
information sheet, you can now answer
self-check provided in the module

2. Answer Self-Check for 9.1-1 Refer your answer to answer key

9.1-1

3. Read Information Sheet 9.1-2 on 

Discussion on Quality procedures and
practices If you have some problem on the
content of the information sheet don’t
hesitate to approach your facilitator.

If you feel that you are now

knowledgeable on the content of the
information sheet, you can now answer
self-check provided in the module

4. Answer Self-Check for 9.1-2 Refer your answer to answer key

9.1-2

5. Read Information Sheet 9.1-3 on  Case

studies on Cost consciousness in resource
utilization If you have some problem on the
content of the information sheet don’t
hesitate to approach your facilitator.

If you feel that you are now

knowledgeable on the content of the
information sheet, you can now answer

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 9
ALTAR JR.
 self-check provided in the module

6. Answer Self-Check for 9.1-3 Refer your answer to answer key

9.1-3

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 10
ALTAR JR.
INFORMATION SHEET 9.1-1

CASE STUDIES ON BEST ENTREPRENEURIAL PRACTICES

8 Best Practices Every Young Entrepreneur Should Follow

Today’s business world is creating opportunities for young entrepreneurs like never before.

Young people from all over the world are increasingly showing interest to become a business

owner. According to a survey conducted by the Kauffman Foundation, the idea of starting a

business over other career choices has risen amongst young adults in the past few years,

particularly for 18–25 year olds.

It may be stating the obvious, but starting a business is not easy. In order to be a part of a

successful business venture, one needs to learn all about the best practices or tools available

in the market and put them into implementation in the most efficient manner. If you are a

young entrepreneur who is planning to launch a startup soon, you might have come across

various articles offering expert opinions and advice. But how many articles actually helped

you with your dream? Well, in this post you will discover various insights on starting a

business from industry’s leading professionals.

Read on to explore the list of best practices and tips that provide young and aspiring

entrepreneurs a clear idea of what they can do and how they can boost their chances at

being their own boss.

1. Don’t hesitate to challenge yourself

Richard Charles Nicholas Branson, an investor, author, and philanthropist, who started his

first business venture at the age of 16 believes that his true motivation is to keep challenging

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 11
ALTAR JR.
himself. He sees life as one big university where he gets to learn a new lesson every day. If

you are up to the challenge of starting a venture, don’t be afraid to challenge yourself.

Don’t let work become a burden for your team. Start using ProofHub to manage projects

effortlessly.

2. Believe in what you create

You can never make a business or a product successful if you don’t believe in it. Remember,

the very first rule of starting your business is to create a product/brand that you believe in.

Think about what moves you, transform it into a company and believe that you can succeed.

And if you don’t, you’ll just be another story in the crowd.

3. Have a vision

According to David Karp, the founder, and CEO of Tumblr, a true entrepreneur is someone

who holds a clear vision and desires to create something unique with it. That means you

need to keep your vision clear at all times, regardless of what challenges you face.

4. Do the time

A major reason why most startup ideas fail these days is the lack of patience. If you are

about to enter the business world, you need to realize the fact that no one succeeds

overnight. Remember, you will have to invest a lot of time and efforts in your business ideas

before it actually succeeds.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 12
ALTAR JR.
5. Find good people to work with

The kind of people you have in your team are one of the biggest factors in deciding the fate of

your business. The concept here is pretty simple — Who you’re with is who you

become. Reid Hoffman, the co-founder of LinkedIn, also believes that the best and the fastest

way to turn yourself into an entrepreneur is to find people who are already the way you want

to be.

6. Know your customers

According to Dave Thomas, the founder of Wendy’s, getting familiar with your customer and

their specific needs is the secret to success. In simple words, when you know more about the

people you serve, you have a better chance of delivering what they need.

7. Understand your industry

Today’s business world is nothing like what you’ve seen or expected a few years back. The

challenges of starting a business are completely different today. That’s why you need to

avoid playing with stuff you don’t understand. Take some time to learn more about your

industry — it’s your only key to success. Learn more about the latest trends, the newest

business management and online collaboration tools, and most importantly, your biggest

competitors.

8. Learn from the mistakes you make

When it comes to business, failure is your best teacher. When you make mistakes or face a

little setback on your way to success, you get the opportunity to learn and improve yourself.

So don’t get disappointed when something doesn’t happen as per your expectations. See

what you have done wrong, take your notes, do the changes, and move forward.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 13
ALTAR JR.
 Date Developed: Document No:
SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 14
ALTAR JR.
SELF-CHECK 9.1-1

ENUMERATION

Direction: Enumerate at least 5 Best Practices Every Young Entrepreneur Should

Follow.

1. ________________________________________________________________.
2. ________________________________________________________________.
3. ________________________________________________________________.
4. ________________________________________________________________.
5. ________________________________________________________________.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 15
ALTAR JR.
ANSWER KEY 9.1-1

1. Don’t hesitate to challenge yourself

2. Believe in what you create

3. Have a vision

4. Do the time

5. Find good people to work with

6. Know your customers

7. Understand your industry

8. Learn from the mistakes you make

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 16
ALTAR JR.
INFORMATION SHEET 9.1-2

DISCUSSION ON QUALITY PROCEDURES AND PRACTICES

Quality procedures according to the ISO 9001 Standard requirements

Quality procedures according to the ISO 9001 Standard requirements – examples,

samples, and solutions

What is the meaning of quality procedures? What is so qualitative about them? Ah! A key
question. These quality procedures are the heart and soul of your quality management
system. These procedures establish processes that make sure everything is performed
according to the ISO 9001 Standard requirements.But first, let’s review shortly and
understand what a procedure is.

Important notice – the ISO 9001:2015 does not require the maintenance of quality
procedures anymore and the quality manual anymore. It does not mean that you will
have to dispose of them – they can still be used in you QMS. I recommend to keep them but
adapt them the new requirements of the ISO 9001:2015, for example no need for a
procedure for preventive action anymore.

ISO 9001 – Working Procedures

One of the most important principles of the ISO 9001 Standard applies simply: “say what
you do, do what you say”

That actually means that you must define first what you are required to perform and then
perform it! One can also explain it differently; you will define in which cage (procedures and
procedures hence requirements) you want to spend your time and work; the working
processes and working instructions hence requirements. The purpose of the working
instructions or procedures is to explain, very simply, what is required to do be done by
employees in their everyday tasks. The instructions are highly important! Why? Who asked
that? You are not serious! The explanation is very simple; When you define a working
procedure you define a frame. This frame defines what has to be done and leave much less
possibilities for questions, nonconformities and faults. Your employees need guidance.
Naturally people would try to break the frame they are living and working in, in order to
maintain more comfort for themselves or to promote interests that are no conformed to the
organization’s objectives. This comes on behalf of efficiency and effectiveness. And when
efficiency and effectiveness are declining, you can be pretty much sure that, in the not so
long term, profitability and quality would decline as well.

Procedures give you the ability to examine where your employee tries short cuts. Straying
from the procedures will create nonconformities. Nonconformities harm your profitability,
even if you cannot realize it in the short term. In this case when you define a procedure, it
is highly important to define the appropriate control over it as well. This issue is enforced
by the ISO 9001:2015 Standard almost fanatically. In fact the requirement 4.4 Quality
management system and its processes demands the establishment and maintenance of a
method for planning, defining and documenting processes in the QMS. One of the means to
eliminate nonconformities and defects is a clear procedure. A procedure must include:

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 17
ALTAR JR.
 What is the purpose of the process? The objective or goal of the process.
 Who is responsible for maintaining and performing the process? In order for you to know
exactly who is responsible for what had been done.
 What is the method? You must specify the steps, phases, or actions required to perform the
process. We recommend being generous with details, specify within the most specific level
and to explain with the simplest language what is to be done.
 What are the tools one needs to perform the process? Forms, software, working tools, etc. –
This is actually the documentation and control over the procedure. By examining this tools
we can decide whether the procedure was maintained and how well.
 What are the process outputs? The outputs expected at the end of the process (a price
quote documented, a certificate of calibration, records of any kind, any form, etc)

ISO 9001 – Quality Procedures

After reviewing the meaning and importance of a procedure and understanding the link
between a procedure and a process allow me to discuss to the quality procedures. The goal
of these procedures is to make sure that the organization performs the minimum
requirements of the ISO 9001 Standard that suit all kinds of organizations – from the low
tech to the high-tech companies. These procedures are referred to as “quality procedures”.
The procedures include the next:

 A quality manual. A document defining the scope of the quality management system, a
general presentation of the organization activities, its organizational structure, the context
of the organization, the needs and expectations of interested parties, a general description
of the main process, a description of the relation between the working process and the
quality management system (as shown below), a list of all procedures in the organization
and list of exclusions –the ISO 9001 Standard requirements which are not applicable to the
organization’s activity or nature. The quality manual is in fact not a procedure but a
manual; it must not have the characteristics mentioned above. It describes no activities at
all but it is required to maintain it documented as specified. As far for the description of the
relation between the working process and the quality management system, I drew this
diagram for example:

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 18
ALTAR JR.
 ISO 9001 quality procedures – the quality management relation diagram
 Control of documents. Specification of the process of controlling documents that are included under
the quality management system. The requirements are specified in these articles. In the procedure
you must define how to achieve the requirements
 Control of records. Specification of the process of controlling your records that are included under the
quality management system. The requirements are specified in this article. In the procedure you must
define how to achieve the requirements. This procedure will include or refer to a list of all
documentation included in the quality management
 Internal audits. A procedure specifying how the internal audit should be performed within the
organization. You may refer to this article for the specific requirements. In the procedure you are
required to define how to achieve
 Control of nonconformity. Procedure specifying how one should handle nonconformity when he
detects it
 Corrective action. A procedure specifying how one implements a corrective action. Read this article to
learn about the ISO 9001 Standard requirements for corrective action
This is the list of the required quality procedures. They must be documented and maintained. That
means that it’s not enough to document the procedure, you must also prove that you follow what you
defined with evidence day by day – perform the quality management activities.

Quality procedures according to the ISO 9001 Standard – Summary

 The quality procedures are the heart and soul of your quality management system
 These quality procedures ensure that you maintain a quality management system according to the
ISO 9001 Standard
 Say what you do, do what you say – One of the most important principles of the ISO 9001 Standard
 The purpose of a working procedure is to explain what is required to be done in order to reach a
specified result or objective.
 A procedure must include: purpose of the process, the responsible party, the method, the tools and
process outputs
 The purpose of quality procedures is to ensure that the organization performs the minimum
requirements of the ISO 9001 Standard
 Quality procedures include: quality manual, procedure for the control of documents, procedure for the
control of records, procedure for the performance of internal audits, procedure for the control of
nonconformity, and procedure for the for integrating and controlling corrective action and preventive
action.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 19
ALTAR JR.
SELF-CHECK 9.1-2

ESSAY.

Direction: Write your answer in the space given below.

1. What is the most important principles of the ISO 9001 Standard?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
____________.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 20
ALTAR JR.
ANSWER KEY 9.1-2

1. One of the most important principles of the ISO 9001 Standard applies simply: “say what you
do, do what you say”

That actually means that you must define first what you are required to perform and then
perform it! One can also explain it differently; you will define in which cage (procedures and
procedures hence requirements) you want to spend your time and work; the working
processes and working instructions hence requirements.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 21
ALTAR JR.
INFORMATION SHEET 9.1-3

CASE STUDIES ON COST CONSCIOUSNESS IN RESOURCE UTILIZATION

Eight Ways Financial Professionals & Association Can Develop a Cost-Conscious Culture

Making meaningful changes to an organization’s financial performance requires more than

a cursory fine-tuning of your cost base. There needs to be a significant cultural shift in the

way costs are managed.

There are two key concepts in play here: First, providing sufficiently strong cost analytics

such that managers can make effective decisions about the right level of cost to support the

business. Second, and perhaps more important, is executive discipline to trust managers to

manage costs appropriately as they see fit.

The fundamentals of a high-performance, cost-conscious culture are:

Instruct top management to demonstrate to employees the importance of reducing

cost to the organization’s success. Everyone in the organization, from senior executives

to those in the field, needs to view all costs as opportunities for creating additional value.

Hire the best-qualified employees. These employees can then develop high-quality

activities and products, because long-term total cost with high quality is less than long

term total cost with low quality. Effective management requires a deeper understanding of

the work activities performed by employees in pursuit of business goals.

Know your baseline. Organizations should establish cost and performance baseline

information, against which managers can check their progress in driving down costs and

driving up efficiency and productivity.

Create cost category owners or “cost champions.” These staff should build detailed

knowledge of categories of cost, and have the responsibility and the authority to promote

value for money vertically within divisions and branches as well as horizontally against

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 22
ALTAR JR.
their deliverable or output category, and across program and service lines or divisions and

branches.

Use comparative data. Senior managers should use key performance indicators to

benchmark costs internally (and externally wherever possible) and to calculate how to

reduce costs to target levels.

Link compensation to cost reduction. These include gains in productivity and efficiency,

achievement of target cost, and improvement over the previous period’s costs.

Build good working relationships between senior operational managers and finance

professionals. Both groups must recognize the contribution and expertise each brings to

decision-taking processes. Finance staff should work closely with other senior managers, to

produce timely and accurate cost management information to support evidence-based

decision taking.

Grant employees access not only to the right skills and tools to manage cost effectively,

but also the necessary feedback loops and measures to properly gauge the effectiveness of

their efforts.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 23
ALTAR JR.
SELF-CHECK 9.1-3

ENUMERATION

Direction: Enumerate at least five Ways to Develop a Cost-Conscious Culture.

1. _________________________________________________________.
2. _________________________________________________________.
3. _________________________________________________________.
4. _________________________________________________________.
5. _________________________________________________________.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 24
ALTAR JR.
ANSWER KEY 9.1-3

1. Hire the best-qualified employees.

2. Know your baseline.
3. Create cost category owners or “cost champions.”
4. Use comparative data.
5. Link compensation to cost reduction.
6. Build good working relationships between senior operational managers and
finance professionals.
7. Grant employees access

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 25
ALTAR JR.
LEARNING OUTCOME 2
COMMUNICATE ENTREPRENEURIAL WORKPLACE BEST PRACTICES

CONTENTS:

 Discussion on communicating entrepreneurial workplace best practices

ASSESSMENT CRITERIA:

 Observed good practices relating to workplace operations are communicated to

appropriate person.
 Observed quality procedures and practices are communicated to appropriate person
 Cost-conscious habits in resource utilization are communicated based on industry
standards

CONDITIONS:

The students/trainees must be provided with the following:

 Pencil
 Paper
 Reference E-books

ASSESSMENT METHODS

 Lecture
 Group Discussion
 Simulation
 Demonstration

LEARNING EXPERIENCES

LEARNING OUTCOME 2

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 26
ALTAR JR.
COMMUNICATE ENTREPRENEURIAL WORKPLACE BEST
PRACTICES

Learning activities Special Instructions

1. Read Information Sheet 9.2-1 on 
Discussion on communicating
entrepreneurial workplace best practices If you have some problem on the
content of the information sheet don’t
hesitate to approach your facilitator.

If you feel that you are now

knowledgeable on the content of the
information sheet, you can now answer
self-check provided in the module

2. Answer Self-Check for 9.2-1 Refer your answer to answer key

9.2-1

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 27
ALTAR JR.
INFORMATION SHEET 9.2-1

DISCUSSION ON COMMUNICATING ENTREPRENEURIAL WORKPLACE BEST

PRACTICES

Best Practices for Workplace Communication

In as much as the content of your message is important, so is the way you communicate it.
Because of this fact, your company culture (which consists of your practices, goals and
values) is an integral part of your internal communication strategies during times of
change. Your company culture should be effectively relayed to your employees so that they
can, in turn, understand and act on it. This then goes back to the fact that the delivery of
the message is as important as the message itself.

Knowing what we know about the importance of content and delivery, here are some of the
best communications practices you can implement in today’s workplace:

1. Create a plan and strategize.

Before doing anything, you need a plan. Ask yourself questions such as “Where does the
company’s internal communications stand right now? What works and what needs to be
improved?” and “How soon do I want to reach my communication goals?” Use the answers
you attain from these questions to create your internal communication strategies.
Remember that what makes a strategy effective is that it keeps you on track towards your
goal, and it gives you the efficiency you need to achieve the said objective.

2. Utilize the right communication tools.

In order for your internal communication strategies to be effective, you have to make sure
that you tap into the right avenues. Make sure that you utilize communication software and
systems that employees will willingly use, participate in and even enjoy using. Tools such as
cloud technology, group chats, email and others are tools that you may find useful in your
organization.

3. Create a dynamic and fun working environment.

Gone are the days that work should only be about earning a living. Nowadays, employees
seek work that not only gives them opportunities to earn, but to also live out their passions.
A 2013 survey done by PGi actually found that 88 percent of millennials prefer to work in
organizations that promote a “fun and social work environment.” Work that is fun and
dynamic not only boosts productivity and creativity, but also encourages employee
engagement.

4. Offer channels wherein feedback and ideas can be shared.

Open and honest feedback is a crucial component to add to your internal communication
strategies Not only is it vital to improving what needs to be improved, it allows the
workforce and the organization to reach new heights. Keep in mind that a good thought or
idea has no value unless it is expressed or shared. Whether it be a staff meeting, a chat

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 28
ALTAR JR.
group or even a company open forum, make sure to give your employees the opportunity to
express themselves and be heard.

5. Avoid information overload.

While information is vital to the operations of a business, do your utmost to avoid

information overload. Information overload leads to important messages being disregarded
or ignored.

6. Encourage collaboration.

Encourage your employees to work together – especially staff members who work in
different departments, especially since collaboration is unlikely. Adding collaboration
between different departments as part to your internal communications strategies allows
employees to learn from each other, and also deter them from feeling isolated.
Collaborations can be done through special meetings or even Q&A sessions.

7. Information shouldn’t be the ultimate objective – inspiration should be.

While relaying information to employees is, of course, crucial to a company’s work

processes, it shouldn’t be the only goal in mind. Internal communications should also go
above information and delve into motivation and inspiration. Through motivation and
inspiration, employees feel the urge to act and behave a certain way for the betterment of
the team and the whole company.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 29
ALTAR JR.
SELF-CHECK 9.2-1

ENUMERATION.

Direction: Enumerate at least five Best Practices for Workplace Communication

1. ____________________________________________________________.
2. ____________________________________________________________.
3. ____________________________________________________________.
4. ____________________________________________________________.
5. ____________________________________________________________.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 30
ALTAR JR.
ANSWER KEY 9.2-1

1. Create a plan and strategize.

2. Utilize the right communication tools.

3. Create a dynamic and fun working environment.

4. Offer channels wherein feedback and ideas can be shared.

5. void information overload.

6. Encourage collaboration.

7. Information shouldn’t be the ultimate objective – inspiration should be.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 31
ALTAR JR.
LEARNING OUTCOME 3
IMPLEMENT COSTEFFECTIVE OPERATIONS

CONTENTS:

 Case studies on Preservation, optimization and judicious use of workplace resources

ASSESSMENT CRITERIA:

 Preservation and optimization of workplace resources is implemented in accordance

with enterprise policy
 Judicious use of workplace tools, equipment and materials are observed according
to manual and work requirements.
 Constructive contributions to office operations are made according to enterprise
requirements.
 Ability to work

CONDITIONS:

The students/trainees must be provided with the following:

 Pencil
 Paper
 Reference E-books

ASSESSMENT METHODS

 Lecture
 Group Discussion
 Simulation
 Demonstration

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 32
ALTAR JR.
LEARNING EXPERIENCES

LEARNING OUTCOME 3

IMPLEMENT COSTEFFECTIVE OPERATIONS

Learning activities Special Instructions

1. Read Information Sheet 9.3-1 on  Case
studies on Preservation, optimization and
judicious use of workplace resources If you have some problem on the
content of the information sheet don’t
hesitate to approach your facilitator.

If you feel that you are now

knowledgeable on the content of the
information sheet, you can now answer
self-check provided in the module

2. Answer Self-Check for 9.3-1 Refer your answer to answer key

9.3-1

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 33
ALTAR JR.
INFORMATION SHEET 9.3-1

CASE STUDIES ON PRESERVATION, OPTIMIZATION AND JUDICIOUS USE OF

WORKPLACE RESOURCES

How to Save Resources in the Workplace

It's a must to conserve resources within your company to help keep the planet in
good shape
In the past 50 years alone, humans have consumed more resources than in all previous

history, according to the Environmental Protection Agency. It's difficult to perceive just how

much this actually is, but to do such a colossal amount of damage in such little time is a

clear sign that we must act now if we're going to save the earth.

There are many things you and your employees can do collectively to ensure that you're

saving energy and resources when you don't need them. By making it a group effort and

adopting an encouraging, positive attitude, it's much easier to feel dedicated to taking extra

steps to conserve resources and go the extra mile.

Let's look at different ways you can save resources within the workplace to do your part

toward saving the planet.

Turn off unnecessary lighting.

A majority of people work during the day when there's plenty of natural light available.

Instead of turning on every artificial light in the office, take advantage of sunlight. Open all

the blinds and sit near windows where you can see without obstruction. If a light doesn't

need to be on, leave it off. Only turn on lights in rooms where it's too dark or where you're

currently occupying space. There's no need for the conference room or kitchen lights to be

on if no one is using those areas.

Be mindful of how you're wasting energy. Think about it this way: You're likely spending

more money on electricity than you need to be, so use that as motivation to keep

unnecessary lighting off. Going green will save you money in the long run.

Choose laptops.
If you're a new business or work remotely, you have the opportunity to choose eco-friendly

options that benefit the planet and make your workplace more sustainable. A good way to

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 34
ALTAR JR.
do so is by choosing to use laptops over desktops. Laptops use less energy as they don't

need to be connected to a power source 24/7, whereas desktops require constant use of

energy to run.

The size of the monitor also affects how much energy is being used. Although developers

and web designers might need a bigger screen -- and multiple ones at that -- to complete

their work tasks, this isn't necessary for most other employees. If you don't absolutely need

a big monitor or a desktop, opt for a laptop instead.

Go paperless.
Even in 2019, too much paper is being consumed. The State of the Global Paper Industry

reports that paper use continues to increase and recently surpassed 400 million tons used

per year. With the world already adopting mostly digital practices, there are few excuses

you can make for your business to still use large amounts of paper products.

Nowadays, few businesses rely on physical books to document their endeavors and grow

their brands. Instead, they use apps and online resources to document their processes.

These apps are built to make managing your business easier and eliminate the need for you

to sift through tons of paper. If your business is still primarily using paper, it's time to shift

to a paperless strategy and adopt digital practices instead.

Give employees refillable water bottles.

In 2015, the annual production of plastic pollution reached an astonishing 381 million

tons, roughly the equivalent of two-thirds of the world's population. As a business owner,

it's ultimately up to you to decide how eco-friendly your company is, as well as your

employees. Constantly using plastic water bottles and paper cups to drink water five days a

week adds up in plastic and paper products that will potentially end up in a landfill.

Commit part of your budget to buying reusable water bottles for your employees. This will

drastically reduce the amount of waste produced in the office and encourage your team

members to adopt eco-friendly practices. By adding your company logo to the water bottle,

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 35
ALTAR JR.
you're also getting free advertising every time you or your employees use it outside of the

workplace. It's a win-win for everyone.

Over to you.
The planet is rapidly deteriorating due to overpopulation, pollution and wasted resources. If

you're a business owner, it's up to you to take steps to ensure your company is adopting

safe practices. There is too much destruction of resources occurring and it simply cannot be

ignored.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 36
ALTAR JR.
SELF-CHECK 9.3-1

ENUMERATION

Direction: Enumerate at least four different ways you can save resources within
the workplace.

1. _______________________________________________________________________.
2. _______________________________________________________________________.
3. _______________________________________________________________________.
4. _______________________________________________________________________.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 37
ALTAR JR.
ANSWER KEY 9.3-1

1. Turn off unnecessary lighting.

2. Choose laptops.
3. Go paperless.
4. Give employees refillable water bottles.

Date Developed: Document No:

SMAW NC I August 2022 Issued by:
Developed by: PAGE
Solve/Address routine BMSTCI
problems CORNELIO A. Revision #: 1 38
ALTAR JR.