Policy: Working Hours (Non-Exempt/Hourly) - US

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We all work hard to make Amazon the Earth's most customer-centric company, and it is important to be
fully and accurately compensated for all of our hard work.

This policy generally defines what constitutes paid working time for hourly (non-exempt) associates in
situations that frequently arise. For situational questions or concerns, associates should contact their
manager or HR representative.

All associates are responsible for checking the accuracy and completeness of their own time records and
must not misrepresent hours worked either by overstating or understating the actual hours
worked. Falsifying time records is a serious matter and may subject associates and/or managers
to disciplinary action, up to and including termination.

Meal Periods and Rest Breaks

Your safety and wellness is important to Amazon. Working hard also includes taking appropriate meal
periods and rest breaks. Amazon provides the following unpaid meal periods and paid rest breaks
depending on your shift and in accordance with federal and state law. All hourly associates are expected
to take these meal periods and rest breaks.

Meal Periods
All associates working more than five hours are required to take a work-free 30-minute meal period. In
accordance with state law, associates working less than a six-hour shift may be permitted to waive their
meal period with management approval. Associates should contact their manager or HR representative for
site-specific information.

The meal period for associates working in California, Illinois, Kentucky, New Hampshire, Oregon, and
Washington State must start no later than five hours into the associate's shift.
Example: An associate working in Kentucky clocks in and starts working at 7:00 a.m. The meal period
must start no later than 12:00 p.m.
The meal period for associates working in all other states must start no later than five and a half hours
into an associate's shift.
Example: An associate working in Pennsylvania clocks in and starts working at 7:00 a.m. The meal period
must start no later than 12:30 p.m.
Meal periods are not paid and not counted towards hours worked. During meal periods, associates must
not perform any work. Associates are required to record the start and end time of each meal period. For
facilities equipped with time-clocks, associates are required to punch in at the start and end time of each
meal period. During the meal period, associates who work from an Amazon site are free to leave the
worksite. However, break rooms are provided at most Amazon locations.

An associate's meal period must not be interrupted, delayed, or missed except for exceptional
circumstances. In the event a meal period is interrupted, delayed, or missed, associates must consult with
their manager or HR representative.

Some associates may be required to take a longer meal period and/or a second meal period, depending on
the length of the associate's shift and in accordance with state law. Associates should contact their
manager or HR representative for site-specific information.
On-Duty Meal Period

An on-duty paid meal period is only permitted when an associate is prevented from being relieved of all
duty based on the necessary job duties, such as a data technician stationed alone at a remote
site. Associates may not take an on-duty meal period unless required and approved by
management. Associates must record all on-duty meal periods as time worked.

Rest Breaks

Amazon provides all associates a minimum ten-minute break for every four hours worked, or major
fraction thereof. These rest breaks are paid and associates should not clock in or out for them. Associates
must be relieved of all their duties during rest breaks. Generally speaking, associates may not waive their
right to required rest breaks. However, Transportation by Amazon (Sort Centers, Prime Now, and Delivery
Stations) associates (except those in Colorado) that flex down to a shift that is less than three hours in
total do not need to be provided or take a rest break. In those businesses, an associate may not work
more than three consecutive hours without a rest break. Contact your manager or HR representative if
you have any questions about your eligibility for a rest break or if business or personal needs require an
adjustment to scheduled rest breaks.

Additional Breaks
Amazon recognizes that an associate may need additional, reasonable break time based on medical
restrictions, religious accommodation, or needs of mothers who breastfeed. When possible, associates
should use their regularly scheduled paid rest breaks and unpaid meal period time for these reasons.
However, if additional break time is needed, please discuss your needs with your HR representative.
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Travel Time

Hourly associates may be asked to travel for work purposes from time to time. The following principles
apply in determining if time spent in travel is paid time.

Home to Work

The time an associate spends commuting to and from home on regular workdays is not counted as hours
worked. However, if an associate is required to perform work while traveling, then the time spent
performing such work must always be reported as working time.
Example 1: Michael leaves his house at 8:00 a.m. and arrives at work to start his workday at 9:00 a.m.
Michael will not be paid for the one hour of commuting time, and the calculation of his work hours will
begin at 9:00 a.m.
Example 2: Michelle takes a ferry to and from work each morning leaving at 7:00 a.m. and arriving at
8:00 a.m. to start her workday. One day, she was asked to call in for a meeting with her manager during
the hour she was on the ferry. Michelle will be compensated for the one hour she spent on the conference
call as she was engaged in a work-related activity.
Travel Away from Regular Worksite

When associates travel for business, they will be compensated for all time associated with travel.
Example: Sara's regular work schedule is 8:00 a.m. to 5:00 p.m. She took a flight at 6:00 p.m. to attend
a business meeting and her flight landed at 10:00 p.m. She will be compensated for the four hours she
spent on the plane, even though it occurred outside her normal business hours.
Leaving from Home: If associates travel away from their regular worksite and leave from home, the time
they would normally spend commuting from home to their normal work location will not be counted
toward hours worked.
Leaving from Amazon Facility: If associates travel away from their regular worksite, and leave from and
return to an Amazon Facility, they will be paid for the total time traveled.
Example: Michelle typically commutes 30 minutes to work and is scheduled to work from 8:00 a.m. to
5:00 p.m. One day, she is asked to drive to another city for a training session. She leaves at 6:00 a.m.
and drives for two hours, arriving at the out-of-town location at 8:00 a.m. The training session ends at
5:00 p.m. and she spends two hours driving home. In addition to her regular work day, Michelle should
record three hours of travel time (that is, two hours each way minus normal commute time equals one
and a half hours of travel time each way).
Travel time starts when the associate leaves (minus normal commuting time if applicable) until the time
they reach their destination, such as a hotel or meeting location. This time includes any time checking in
at the airport, waiting for delayed flights, sitting on a plane, bus, train, or being delayed due to something
outside of the associate's control.

All associates are responsible for correctly reporting all travel time. When an associate travels between
two or more time zones, the time zone associated with the point of departure should be used to track
time. Travel time will be paid at the associate's regular hourly rate and will be included in hours worked
for proper overtime calculations. Where possible, business travel should occur within regularly scheduled
work hours.

Time spent taking a break from travel in order to sleep or engage in purely personal pursuits not
connected with traveling or making necessary travel connections (such as spending an extra day in a city
before the start or following the conclusion of a conference in order to sightsee), is not compensable. In
addition, meal periods taken while traveling are not hours worked as long as the associate is relieved of all
work duties and the meal period is at least 30 minutes in length.

All associates must review travel arrangements with their manager prior to departure and/or reservations
being made. Travel arrangements must comply with Amazon's Travel Policy.
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“Off the Clock” Work Not Allowed

Hourly associates are responsible for reporting all hours worked, whether at an Amazon building or off-
site. No one may allow or ask any associate to perform work “off the clock” without being paid. If an
associate feels that he or she is being pressured in any way to do so, the associate must inform an HR
representative or report the conduct through the open door policy, which can be found in the Owner's
Manual and Guide to Employment.
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Off-Site Work

Hourly associates who are regularly scheduled to work at an Amazon site should not perform work off-site
unless required or approved by management. Such work time may include training programs, meetings,
work-related communications via cell phone, or work performed on laptops or other electronic
devices. Failure to accurately report all off-site working time may subject managers or associates to
corrective action.
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Working from Home

Hourly associates who work from home are responsible for reporting all hours worked, whether from their
home workspace or for training/activities at an Amazon site. No one may allow or ask any associate to
perform work “off the clock” without being paid. Associates who are regularly scheduled to work from an
approved home workspace may not perform work at any other location unless required or approved by
management.
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On-Call Time

The on-call policy ensures that the after-hours needs of Amazon are met in a reliable and timely
way. Hourly associates may be required to serve in a dedicated “on-call” capacity in which they are not
required to be at any specific location and can use the time effectively for their own purposes, but must be
available by telephone, pager, or other electronic device for designated periods of time. Prior to any
associate serving in a dedicated “on-call” capacity, the reasonable expectations (including response time)
of the associate must be communicated by management to the associate.

If called upon to work, associates will be paid their regular hourly rate (or overtime rate if applicable) and
hours worked will be determined as follows:

 If associates work off-site for 15 minutes or less, they will be paid for and should report 15 minutes
of working time
 If associates work off-site for longer than 15 minutes, they will be paid for all time actually worked
 If associates are called upon to report to an Amazon facility to work, they will be paid a minimum
of two hours of time plus any time worked beyond that.

Example 1: While serving in a dedicated on-call capacity, Juan received a phone call from his
manager. The phone conversation lasted 10 minutes in length. Even though Juan only worked for 10
minutes, he should report 15 minutes. However, only the first 10 minutes must count toward hours
worked when determining whether overtime is due.

Example 2: While serving in a dedicated on-call capacity, Jared received a phone call to report to an
Amazon facility to work. He arrived to work at the facility at 6:30 p.m. and left at 7:00 p.m. Even though
Jared only worked for 30 minutes, he will be paid for two hours. However, only the first 30 minutes must
count toward hours worked when determining whether overtime is due.

Example 3: While serving in a dedicated on-call capacity, Diane received a phone call to report to an
Amazon facility to work. She arrived to work at the facility at 6:30 p.m. and left at 9:00 p.m. Diane will be
paid for two and a half hours, all of which will count toward hours worked when determining whether
overtime is due.
When called upon to work, associates must be able to work in accordance with Amazon's Code of Business
Conduct and Ethics.
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Show-Up Pay

Two hours of “show-up pay” is paid when hourly associates are required to report to work but are
involuntarily sent home for lack of work or other similar reason when less than two hours is
worked. Show-up pay when no work is performed is not included in total hours worked for overtime
calculations.
Example: Susan was scheduled to work from 6:00 a.m. to 4:30 p.m. Susan arrived at work at 6:00 a.m.
but, due to lack of work, she was involuntarily sent home at 7:00 a.m. Even though Susan only worked
one hour, she will be paid for two hours. However, only the first hour must count toward hours worked
when determining whether overtime is due.
In accordance with state law, some associates may be subject to stricter show-up pay
requirements. Associates should contact their manager or HR representative for site-specific information.