DreamFolks Investor Presentation Q4FY24
DreamFolks Investor Presentation Q4FY24
DreamF ~- 1ks
<Your )l.irport 'Ex.perience )l.mplifietl !
#501 , Tower-2, Fifth Floor, Worldmark
Sector-65, Gurugram - 122018
Haryana, India I 0124-4037306
www.dreamfolks.in I info@dreamfolks.in
CIN : L51909DL2008PLC177181
To, To,
Corporate Relations Department National Stock Exchange of India Limited
BSE Ltd. Exchange Plaza, C-1 , Block G,
P.J. Tower, Dalal Street Bandra Kurla Complex,
Mumbai-400001 Bandra (E), Mumbai-400051
Scrip Code: 543591 Script Symbol: DREAMFOLKS
Sub: Investor Presentation on audited Quarterly Financial Results for the quarter and year ended March
3l5t, 2024
Pursuant to Securities and Exchange Board oflndia (Listing Obligations and Disclosure Requirements)
Regulations, 2015 and in continuation to our letter dated May 28th, 2024 intimating the outcome of the
Board Meeting held today, Investor Presentation for the Investors ' call scheduled for today , May 28t11,
2024 at 05 :00 p.m. on the Audited Quarterly Financial Results of the Company for the quarter and year
ended March 31 st , 2024 is attached herewith this letter.
Thanking You,
Encl: As above
Regd . Office : 26, ODA Flats, Shivalik Road , Panchsheel Park, South Delhi, New Delhi - 110017
DreamF lks
I
I
May 2024
Global travel and lifestyle services aggregator
Contents
About DreamFolks and
1. The Way For ward
2. Key Strengths
Annexures
5.
Global travel and lifestyle services aggregator
About DreamFolks
and
The Way Forward
1
DreamFolks : More than just a Lounge Services Provider
DreamFolks is India’s leading Lifestyle Services Aggregator providing services through an in-house proprietary technology platform ensuring scalability and customized
solutions to clients such as Banks, Card Networks, Airlines, OTAs and Enterprises
The Pioneer of F o c u s e d o n b e c o m i n g a Tr a ve l a n d
Lounge Access Industr y Lifestyle ser vices provider
1,500+ Touchpoints
_ Mn
FY24 Revenue*
I_ Mn
FY24 Adjusted
I_ Mn
FY24 PAT
I_ FY24 ROCE
I_FY24 ROE
EBITDA**
Page 4 * Revenue from Operations **After adjusting for non-cash ESOP Expenses
Dominant Player in Airport & Railway Lounge Services
DreamFolks is the leading player in the Indian lounge aggregation industry, with a 100% Coverage in both Airports & Railway
( Airport
} Lounge
Services
Railway
2,825
7,733 11,350
l
India
FY22 FY23
~
Lounges in FY24
(100% Coverage)
Started in FY22
..
# of Credit Cards (Mn)
102 339
FY24
..
Passenger Traffic (Mn)
153 290
FY30E
Low Credit Card Penetration in India
5.5%
~
68% Market Share in Overall
Lounge Access*
..
FY30E
150
FY30E
1%
In FY13
..
Lounge Penetration
7%
In FY24
Page 5 * Source: Frost & Sullivan Report ^ Mix for Lounge Access in Indian Airports at Domestic and International Terminals ** static.pib.gov.in
Increasing Wallet Share with Clients
Our services cover the entire consumer journey… From doorstep to the airport, and beyond
To And
House Airport Check-in Security Immigration Destination beyond
Lounge Access Golf Games & Lessons
Airport Transfer
Airport Transfer Meet & Assist
Spa & Wellness Railway Lounges
Transit Hotel
Duty Free E-Sim
rr=n ............................ J Revenue from “Other Services” other than India Airport lounge increased by ~14x from FY22 to FY24
......... l.l.....lJ I
·······••••••••••
···································· c2J ······················I Contribution of “Other Services” other than India Airport lounge increased to 6% in FY24 from less than 2% in FY22
•••••••••••••••••••••• (9 ···········
•••••••••••••••••
I Aiming to increase the share of “Other Services” other than India Airport lounge to 15-20% in the next 4-5 years
Page 6
Deep Focus on Growing Other Services, through Tie-ups
'jlOLFKLI
..... . . ,
~ECO
MOBILITY
-
Strategic partnership with Added E-Sim services Added Salon Services Added Gifting Services
RedBeryl to provide through partnership through partnership though our collaboration
ultra‐luxury experiences with Matrix, one of the with Looks Salon chain with My Flower Tree,
including access to 3000+ largest network offer beauty and allowing customers to
exclusive members‐only club providers grooming services to its send flowers, cakes,
across 150+ countries, and many clients planters, etc.
more luxury experiences
Page 7
Expanding Footprints in New Geographies
Replicating
our deep knowledge of the industry, technology innovation,
process expertise, and business model across new high growth markets.
Leveraging
our well-entrenched relationships with our global Clients for
expanding our footprint
Countries where DreamFolks operates
Targeting CEMEA and South-East Asia
Page 8
Diversifying Client Base to reduce Customer Concentration
Flywheel
inter ~
VISA RuPayJ i, O SBI Card r-., Ir®©-¥ miles Hettfch
•
L: :J
AXIS BANK 1:mm:13 ~-I u1··
@> •
Dine rs Club e kotak fl 1c1c1 Bank 33 1/i,;3ll!li~
Bank ofBaroda
~ -
mastercard Internatimwl
•1 ·HF 4
EaseMyTriP,_
, ., ~. II (01,
-
Fyp
Not an exhaustive List of clients
Page 9
Global travel and lifestyle services aggregator
Key Strengths 2
Robust Business Model backed by State-of-the-art Technology Platform
Clients
(Card Issuers/ Card Network Providers/ Airlines/ OTAs/ Enterprises)
~
tie-up with DreamFolks
~-
…to enable their end-Consumers access services via
In-house proprietary Offering technology Multiple options
technology solutions for access
Omni-Channel Mode through Hybrid Model
Certifications
Issuer’s Physical DreamFolks Issuer’s Web check-
Card App App in • ISO/IEC 27001 (international standard to manage information security)
• PCIDSS version 4 (Payment Card Industry Data Security Standard)
• SOC1 Type 2; SOC2 Type 2, SOC2 Type 1
…to get multiple services during their journey at the Airport
Page 11 • LEED Gold Certification
Experienced & Able Leadership Team
Liberatha Peter Kallat Mukesh Yadav Dinesh Nagpal Balaji Srinivasan Giya Diwaan Sandeep Sonawane
Promoter, Chairperson and Promoter & Non-Executive Promoter & Non-Executive Chief Technology Officer & Chief Financial Officer Chief Business Officer
Managing Director Director Director Executive Director
With company since 2014 With company since 2011 With company since 2011 With company since 2019 With company since 2021 With company since 2023
24+ Years of Experience 30+ Years of Experience 30+ Years of Experience 26+ Years of Experience 24+ Years of Experience 26+ Years of Experience
Worked at Organisations like Worked at organisations like Worked at organisations like Worked at organisations like Worked at organisations like Worked at organisations like
Taj GVK Hotels & Resorts, Whistling Heights Resorts Pvt. Ankur Propmart Pvt. Ltd., Urban Genpact and Fareye PwC, Times Internet, Itz Cash Adani Airport Holdings, Pernod
PepsiCo India, Pernod Ricard Ltd., Urban Land Management Land Management Pvt. Ltd., Card (now EBIX Cash), and Ricard, PepsiCo India, Dabur
India Pvt. Ltd., and Yashna Infratech and Yashna Infratech Pvt. Ltd. Deloitte Sub. India
Pvt. Ltd.
Page 12
Strong Industry Tailwinds
1 2 2
Domestic Passenger Traffic Credit Cards in Circulation (As at end of Year) Average Spend Per Credit Card
(Count in Mn, CAGR Growth in %) (Count in Mn, CAGR Growth in %) (Rs. Thousand, CAGR Growth in %)
+35.1%
+17.6% +16.7%
Proprietary technology
platform providing
scalability and tailor-made
client solutions
C Ability to leverage an
expanding consumer base
without direct acquisition
costs
Page 14
Global travel and lifestyle services aggregator
DreamF lk
Q4 & FY24 |
Performance
Highlights
3
Q4 & FY24 Performance highlights
Declaring the results, Liberatha Kallat , Chairperson and Managing Director, commented:
“FY24 has been an eventful year for the company, marked by achieving a Revenue amounting to Rs. 11,350 Million, reflecting a 47% YoY
growth. Additionally, our Services other than India Airport Lounges continue to expand as its contribution in Revenue has grown to 6% this
year, from less than 2% in FY22.
Our vision is to make premium travel and lifestyle experiences accessible to all. We are dedicated to this goal, continually expanding our
portfolio of services through strategic collaborations. This quarter, we have expanded our offerings to include luxury car rentals, beauty and
grooming services, and personalised luxury lifestyle services.
Our leading position in the lounge services industry, coupled with our proprietary state-of-the-art technology platform and deep integration
with long-standing clients positions us strongly. Supported by favourable industry tailwinds such as increasing demand for travel and luxury
services and the growing adoption of credit cards and digital payment solutions; we are well-equipped to sustain positive performance in the
future.”
11,350 46.8%
FY24 Revenue * Revenue
(Rs. Mn) Growth Y-o-Y
2,811 18.2%
Q4FY24 Revenue * Revenue
(Rs. Mn) Growth Y-o-Y
Revenue ** Gross Profit & Margin Adjusted EBITDA & PAT & Margin Net Worth
Margin*
FY24
Rs. 11,350 Mn Rs. 1,368 Mn Rs. 1,033 Mn Rs. 686 Mn Rs. 2,364 Mn
↑ 46.8% Y-o-Y 12.1% Margin 9.1% Margin 6.0% Margin ↑ 50.5% Y-o-Y
Q4FY24
** Revenue from Operations *After adjusting for non-cash ESOP Expenses of Rs. 60.09 Mn in FY24 and Rs. 14.84 Mn in Q4FY24 Consolidated Financials
Page 17
Q4FY24 Key Figures
2.6 2.7 2.9 2.7 2,663 2,825 3,051 2,811 284 351 383 351
Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY24 Q2FY24 Q3FY24 Q4FY24
:'' .-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.~-'' -.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.-..
-- - -
7.4% 9.4% 9.7% 9.7%
-- - -
4.9% 6.3% 6.6% 6.4%
Red·- LOOKS
Beryl S A L O N
Page 20
Q4FY24 Business Updates (2/2)
Added 7 New Airport Lounges to our network during the quarter Added 2 New Railway Lounges in India
5 New Lounges at the Bengaluru International Airport Added Railway Lounge at Old Delhi Railway Station
Added 2 Roadway Lounges at Chennai Highway Partnered with leading chain of Spas, to expand offering at Airports
Ventured into highway lounges for road travellers Added spa outlets to the inventories specialising in
offering access to lounges, hotels, restaurants and Indian & Asian therapies
more
Other Highlights
Page 21
Q4FY24 Key Industry Parameters
1 2 2
Domestic Passenger Traffic Credit Cards in Circulation (As at end of Quarter) Average Spend Per Credit Card
(Count in Mn, YoY growth in %) (Count in Mn, YoY growth in %) (Rs. Thousand, YoY Growth in %)
38.6 36.8 39.2 39.1 88.7 93.0 97.9 101.8 46.9 47.7 52.4 47.7
Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY24 Q2FY24 Q3FY24 Q4FY24
Annual Financial
Highlights 4
Key Operational Metrics & Financials
- - -
(Count in Mn, CAGR growth in %) (Rs. Mn, CAGR Growth in %)
16.0% 16.5% 12.1%
77.2% 100.4%
73.9%
- - - 9.0% 13.5%
102.0%
9.1%
- - - 5.8%
105.5%
9.4% 6.0% 69.6%
253
1,046 1,033 163 725 686 822 1,571 2,364
^ Includes Cash & Case Equivalents, Other Bank Balances and Short-term Investments Consolidated Financials
Page 25
Profit & Loss statement
Consolidated Financials *After adjusting for non-cash ESOP Expenses – Amounting Rs.. 12.6 Mn in FY22, Rs. 23.9 Mn in FY23 and Rs. 60.1 mn in FY24
Page 26
Balance Sheet
Consolidated Financials
Page 27
Cash Flow Statement
Cash and cash equivalents at the end of the period 284.0 189.7
Consolidated Financials
Page 28
Global travel and lifestyle services aggregator
Annexures 5
Journey to being the Leading Airport Services Aggregator
DreamFolks’ Membership
2023
card unveiled as part of the 2024
Global lounge program with Expanded our Global
a prominent Card Issuer footprint by entering
Launched Self check-in
Kiosks at major Indian the Malaysia Market
Launch of flagship 1- =I 2018 Airports
‘Lounge Access Launched our
Programme’ with one of Acquired Golfklik Private exclusive membership
world’s largest Card
Networks
[iJ 2020
Limited to present golf
services as premium
program – The
DreamFolks Club
Expanded into a new
segment offerings to clients
2013 [iJ 2019 global operating model Strategic Partnership
with direct contracts with with RedBeryl
Launched the ‘web-access’
2016
Launched our in-house operators across the globe
technology platform tool that allows the end
Tied up directly with users to seamlessly check
Launched first In-app
prominent Indian Card Launched real time benefits and generate
integrated solution for
Issuers for lounge programs voucher issuance through access QRs digitally.
Clients.
APIs
Got ISO 27001 & PCI DSS
certification for the first time Launched first program for
a prominent telecom
2022
Tied up with prominent company with Forayed into the railways sector to provide lounge
Indian Corporate Clients complimentary lounge access at 12 railway stations in India
including a prominent airline benefits as part of mobile
company billing plan. Listed on NSE and BSE
Page 30
Shareholding Information
Top Institutions
Motilal Oswal Mutual Fund Mirae Asset Funds
Invesco India Mutual Fund Govt. of Singapore
Mobius Funds Abu Dhabi Investment Authority
PNB MetLife India Insurance Company Ltd. Kitara India Growth Fund
Page 31
Awards and Accolades
Most
India's Promising Travel Retail Most Trusted
Best Brands Top 20 India Superstars Service
Impactful Business Tech Leaders
of 2023 Leaders Of 2023 – Star Provider for
CEOs 2023 2023
Asia 2023-24 Team BFSI Sector
Economic Times Economic Times Economic Times Digital Transformation Summit The Moodie Davitt Report India CX Summit & Awards 2023
DreamFolks Liberatha Kallat, CMD Liberatha Kallat, CMD Balaji Srinivasan, ED & CTO DreamFolks DreamFolks
Most
World’s Best Promising Business Entrepreneur
CX Leader of Business FuTech
Emerging Leader of the of the Year
The Year Leaders Of Award 2022
Leader 2023 Year 2023 2023
Asia 2022-23
India CX Summit & Awards 2023 WCRCINT Group Economic Times ET Ascent Indian Achievers’ Forum Financial Express
Liberatha Kallat, CMD Liberatha Kallat, CMD Liberatha Kallat, CMD Liberatha Kallat, CMD Liberatha Kallat, CMD DreamFolks
WCRCINT Group ET Ascent Economic Times Economic Times Women Empowerment Summit Entrepreneur India
DreamFolks DreamFolks DreamFolks Liberatha Kallat, CMD Giya Diwaan - CFO Liberatha Kallat, CMD
Page 32
“
This
Safe Harbour
presentation and the accompanying slides (the “Presentation”), which have been prepared by DreamFolks Services Limited
(the “Company”), have been prepared solely for information purposes and do not constitute any offer, recommendation or
invitation to purchase or subscribe for any securities, and shall not form the basis or be relied on in connection with any contract
or binding commitment whatsoever. No offering of securities of the Company will be made except by means of a statutory
offering document containing detailed information about the Company.
ThisPresentation has been prepared by the Company based on information and data which the Company considers reliable, but
the Company makes no representation or warranty, express or implied, whatsoever, and no reliance shall be placed on, the truth,
accuracy, completeness, fairness and reasonableness of the contents of this Presentation. This Presentation may not be all
inclusive and may not contain all of the information that you may consider material. Any liability in respect of the contents of, or
any omission from, this Presentation is expressly excluded.
Certainmatters discussed in this Presentation may contain statements regarding the Company’s market opportunity and
business prospects that are individually and collectively forward-looking statements. Such forward-looking statements are not
guarantees of future performance and are subject to known and unknown risks, uncertainties and assumptions that are difficult
to predict. These risks and uncertainties include, but are not limited to, the performance of the Indian economy and of the
economies of various international markets, the performance of the industry in India and world-wide, competition, the
company’s ability to successfully implement its strategy, the Company’s future levels of growth and expansion, technological
implementation, changes and advancements, changes in revenue, income or cash flows, the Company’s market preferences and
its exposure to market risks, as well as other risks.
TheCompany’s actual results, levels of activity, performance or achievements could differ materially and adversely from results
expressed in or implied by this Presentation. The Company assumes no obligation to update any forward-looking information
contained in this Presentation. Any forward-looking statements and projections made by third parties included in this
Presentation are not adopted by the Company and the Company is not responsible for such third-party statements and
projections.