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Escalation Matrix For APQP Process

The document outlines an escalation matrix for resolving issues during the APQP process with four levels ranging from initial identification to executive escalation. It assigns responsible persons and target resolution times for issues as well as criteria for escalating unresolved issues to the next level.

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Sarvesh Sharma
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991 views3 pages

Escalation Matrix For APQP Process

The document outlines an escalation matrix for resolving issues during the APQP process with four levels ranging from initial identification to executive escalation. It assigns responsible persons and target resolution times for issues as well as criteria for escalating unresolved issues to the next level.

Uploaded by

Sarvesh Sharma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Escalation Matrix for APQP Process (OEM Audit

Compliant)
Level 1: Initial Identification

Target Resolution
Issue/Concern Responsible Person Time Escalation Criteria

Minor deviations in APQP APQP Team


documentation Member 5 working days Unresolved within 5 days

Incomplete or missing APQP APQP Team


documentation Member 5 working days Unresolved within 5 days

Minor delays in APQP milestones APQP Team Lead 10 working days Unresolved within 10 days

Level 2: Technical Escalation

Issue/Concern Responsible Person Target Resolution Time Escalation Criteria

Technical issues with product Design/Development Unresolved within 10


design or development Engineer 10 working days days

Material or process non-


conformities impacting product Unresolved within 10
quality Quality Engineer 10 working days days

APQP process deviations requiring Unresolved within 10


technical expertise APQP Team Lead 10 working days days
Issue/Concern Responsible Person Target Resolution Time Escalation Criteria

Regulatory or customer
requirements not adequately Unresolved within 10
addressed Quality Engineer 10 working days days

Level 3: Management Escalation

Issue/Concern Responsible Person Target Resolution Time Escalation Criteria

Significant delays in APQP milestones Unresolved within 15


impacting project timeline APQP Manager 15 working days days

Major technical issues impacting Unresolved within 15


product quality and safety Quality Manager 15 working days days

APQP process deviations requiring Unresolved within 15


management intervention APQP Manager 15 working days days

Regulatory or customer requirements Unresolved within 15


not met Quality Manager 15 working days days

Level 4: Executive Escalation

Issue/Concern Responsible Person Target Resolution Time Escalation Criteria

Critical product quality or safety issues Unresolved within 20


impacting customers Plant Manager 20 working days days

Major APQP process failures or non- Unresolved within 20


compliance Quality Director 20 working days days
Issue/Concern Responsible Person Target Resolution Time Escalation Criteria

Executive-level decisions required for Unresolved within 20


APQP process CEO/MD 20 working days days

Regulatory or customer requirements Unresolved within 20


not addressed at management level Quality Director 20 working days days

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