RE: A users application on their desktop is not working, explain what you would do to resolve this problem

1. We need check when did the issue started. Like after installing any software or after performing any update. 2. If you are not sure of the above information in a Windows PC go to Event Viewer and check if there any error information available. If available follow the steps related to that. 3. If not available kill the application in the task manager and try to open it. 4. If it is still not working try restarting the PC reinstalling application...

To enable Windows Firewall follow these steps:

1. Click Start click Run type Firewall.cpl and then click OK. 2. On the General tab click On (recommended). 3. Click OK. 4. Click Start Menu -> Control Panel -> Go In Security Center -> Click Firwall
Recommendations -> Then Choose Either Disable or Enable.

RE: Virtual Memory

just right click on my computer icon select properties go to advance go to performance select virtual memory select how much u want apply and click ok

What is PXE used for? What dependencies does it have to be useful? Latest Answer: Preboot Execution Environment (PXE) :- When we are trying to boot system from network we need to enable PXE boot device from BIOS. It is helpful to install OS from network & it will pick IP address automaticaly.
RE: Troubleshooting a Slow Computer I would first ask the user whether every application on the computer is slow or is it just one particular application. if it is just one try and sort that out. If the answer is all applications are running slow look at common causes like virus scans scheduled free disk space on the home drive RAM lastly if the deployment team is rolling out any updates (which should not be done during business hours but i've seen that happen too ;) If you suspect network latency a simple ping test from the user's computer will tell you how many milli seconds network traffic is taking to reach the server

Set IP address from CMD prompt : type cmd in run type following command in sequence like IP address,Subnet mask, Default Getway, DNS,Wins, ect... exmpl : netsh interface ip set address name="Local Area Connection" static 192.168.1.2 255.255.255.0 192.168.1.1

Connectivity Troubleshooting
A user in a corporate network contacts service desk saying he/she has lost network connectivity: How will you troubleshoot the issue? What are the steps to followed? 1. Check the cable if it is connected to the workstation/ notebook and if it is receiving signal from the switch. 2. Check using the command "ipconfig" to confirm the IP range that the user's machine is in if it is using APIPA address, This will mean the machine can not reach the DHCP server and if the user has an assigned static address try pinging the gateway, DNS,Proxy Server or one of the Domain Controllers. 3. If all pinged replies successfully check to see the proxy settings through Lan Settings on your Browser. 4. Depending on the structure of your corporate network you might need to check the mac address (of the user's workstation) on the cisco switches (if used) to find out which VLan is it in and move it to the correct VLan. If SMS not updated in client system. 1. Need to check system getting IPaddress or not. 2. Need to check system in domain or not 3.Ensure that windows firewall should be off. Above reason SMS will not update to the client system

Blackberry Synchronization
Firstly, we can create a backup on a pc and wipe out device contents, Security Options - General Settings - Menu - Wipe Handheld, and type password as "blackberry". The device will then restart. Now we need to reactivate BB, Options - Advanced Options - Enterprise Activation, You need a username and password to proceed. Username is your email address and reactivation pw can be generated through bb server by searching the user and right click and set Activation Pw. This should fix the issue. How 2 N/W If this is a work network using a domain; then you simply join the user to the Domain. 1. Right click my computer Properties 2. Computer name tab 3. Click change button 4. Supply a computer name 5. Then supply a domain/workgroup Hope this is the answer you where looking for Which layer provides Physical link, Flow control, Artribation process? Its the Data Link Layer

Low Level Formatting

Define Low Level Formatting? Low level formatting is a type of formatting where new track and sector are created after erasing old one. This type of formatting is very slow. Actually it is a outlining the track and sector of hard disk where actual data will be store and writing the control structures that define where the tracks and sectors are. After low level formatting data is permanently erased but from few software it is possible to recover data

FireWire Port
Firewire port is a form of Serial Port that make use of FireWire Technology to transfer data rapidly from one electronic device to another.

FireWire port has the ability to interact with a number of different devices. For example FireWire can provide an ideal way to connect a scanner with computer system. Because transfer rate in FireWire port can reach up to 400Mbps, the data transfer is relatively fast and also result in excellent quality.

Firewire generally ports are genereally comes with laptop & apple desktop/laptops. You can connect various external hardware with this. e.g HDD CDROM Cameras etc. the transfer rate of a FireWire port can reach up to 400 Mbps.

Following are the Windows XP advance boot Options. Safe Mode Safe Mode With Networking Safe Mode With Command Prompt Enable Boot Logging Enable VGA Mode Last Known Good Configuration Directory Services Restore Mode Debugging Mode Disable automatic restart on system failure Start Windows Normally Reboot Return to OS Choice Menu

Bootloader is called Master Boot Record(MBR), where our os is loaded.

RE: Restore Windows XP

Click on start button in programme there is a accessories in this you will get system tool in system tool there is system restore point set it.

RE: Windows XP Core Files

ntldr boot.ini bootsect.dos ntdetect.com ntbootdd.sys ntoskrnl.exe hal.dll system device drivers (s.sys)

LDAP, Lightweight Directory Access Protocol, is an Internet protocol that email and other programs use to look up information from a server.
The difference between desktop support and helpdesk are the following: 1. Desktop support is the one doing the troubleshooting on hand. 2. Helpdesk support is the one receiving the call and troubleshoot it remotely Windows 2000 and Windows XP are essentially the same operating system (known internally as Windows NT 5.0 and Windows NT 5.1, respectively.) Here are some considerations if you're trying to decide which version to use:Windows 2000 benefits * Windows 2000 has lower system requirements, and has a simpler interface (no "Styles" to mess with). * Windows 2000 is slightly less expensive, and has no product activation. * Windows 2000 has been out for a while, and most of the common problems and security holes have been uncovered and fixed. * Thirdparty software and hardware products that aren't yet XP-compatible may be compatible with Windows 2000; check the manufacturers of your devices and applications for XP support before you upgrade. Windows XP benefits * Windows XP is somewhat faster than Windows 2000, assuming you have a fast processor and tons of memory (although it will run fine with a 300Mhz Pentium II and 128MB of RAM). * The new Windows XP interface is more cheerful and colorful than earlier versions, although the less-cartoony "Classic" interface can still be used if desired. * Windows XP has more bells and whistles, such as the Windows Movie Maker, built-in CD writer support, the Internet Connection Firewall, and Remote Desktop Connection. * Windows XP has better support for games and comes with more games than Windows 2000.

With server OS we can manage desktop OS. Server Os is higher version of Desktop OS.

Remote Connection
If you have client in a different location and want to access that client from server, What is the best way to access that client from server? Windows XP and higher version of operating system - My Computer -> Properties -> Remote (tab) -> Tick Remote Assistance and Remote Desktop -> Apply -> Ok If you know the PC name or IP of another PC - cmd -> mstsc open one screen give the system name or IP, and that pc username, password gives you can access it. user has a home folder setup in AD when he logs in it maps the U drive which point to the share on the server.. he accidentally deleted it what is the fastest way to get it back from a command line? net use u: /home
Go to run & type service.msc & restart printspooler service. Default location for print jobs c:windowssystem32spoolprinters

APIPA - Automatic Priavte IP addressing. This is a dynamic service (I mentioned here dynamic means you have not need to start & stop this service, computer will automatically started this service when DHCP is down & stop this service when DHCP is up) that means this service is related with DHCP. APIPA assign private IP address from 169.254.0.1 to 169.254.255.254. APIPA also check presence DHCP server every 5 miniute ( according to microsoft )

If you don't remember your old password & you want to change your password you have to ask to your administrator to change your password. Administrator will change your password from Ad server ( Domain Server ) If you know your old password & your environment security & policy can give you rights to cahnge your password yourself, just follow this steps - as you press cltr + alt + del windows security prompt will come on your desktop there is one option to change your password. If you are local user ( not domain user ) so follow this steps - right click on my computer - go to user & groups - click on users - & change password of user which user's password you want to change. If its a local account on an XP machine or 2000 you can enter control panel and local users icon to reset accounts. Or enter RUN from Start menu and type lusrmgr.msc to open the applet directly. If the account resides on an active directory server environment then you will need to open the ADUC. You can do this by either drilling down to it from the administration tools menu off the start menu or via control panel or by going to RUN from START menu and entering DSA.msc
RE: creating email account 1- First click the OU that the users resides. 2- Right click the user with whom you wanna create an email account. 3- Now click Exchange Task 4- Click next to the wizard 5- Choose create mailbox 6- Choose the server as well as mailbox store i.e. if its a large company then obviously they will have more than 1 server as well as more mailbox store. As a result of this you will have to choose from the list. 7- Finally click next and now you are DONE.

RE: dealing with irate customers

This is a common problem faced by a every one working in helpdesk. 1st thing don't try to argue with him. 2ndly try to understand the issues or problems he is facing. 3rdly don't promise him heaven and earth.
Finally keep a cool head don't concentrate on what he is saying and just concentrate on the solution. As a help desk professional your duty is to focus on the best possible solution. Don't get carried away.

RE: IE browser redirect This can happen if the host file is changed by the threat infection. To resolve this unnecessary host entries files perform the following steps : 1. Click Start > Find or Search > Files or Folders. 2. Make sure that "Look in" is set to (C:) or to "Local Hard Drive if you have more than one hard drive and that "Include subfolders" is checked. 3. In the "Named" or "Search for..." box type: hosts 4. Click Find Now or Search Now. After all files are found--this could take a few minutes--go on to "To delete any extra lines." For each Host file that was found in the search do the following: To delete any extra lines 1. Right-click the file and then click Properties. 2. In the bottom section of the Properties dialog box make sure that the Read-only attribute box is not checked. If it is checked remove the check mark. 3. Click OK. 4. Right-click the file again and then click Open With. 5. Uncheck the Always use this program to open this program check box. 6. Scroll through the list of programs and double-click Notepad. 7. When the file opens delete all the entries in the Hosts file except for the following line: 127.0.0.1 localhost 8. Close Notepad and save your changes when prompted. Restart the computer and see if your Internet explorer is getting redirected to other websites.

Check his account is disabled or not. Check his Machines Network cable is porperly connected. Check his domain name as he given.

Check by reset his account Check by reconnect his machine to domain.

To see the most start up item, Go to start>programm>start up To make any changes, enable or disable Go to Run & type "msconfig"

How will you install Operating System in more than 50 PC at a time when the all Pcs having same configuration.
Create a image of Operating System and the softwares which you want to install on all systems from Symantec ghost and paste or distribute the image on the network.

If that PC having Windows XP Operating System Given below are the problems 1. Select boot device in BIOS 2. If you are installed Multiple operating system, select which one you want it (that files Boot.ini) 3. ntldr misssing press ctrl+alt+del to restart 4. ntdetect.com file is missing press 5. Kernel file is missing press c+a+d to restart (ntkernol) 6. Chkdsk error 7. No media device 8. Bad RAM 9. Fatal Error (Blue Screen) 10. Once enter the OS it is showing low disk space / low virtual memory, etc.. 11. Not properly installed hardware and software drivers (see the device manager) 12. Your HDD having Bad Sectors 13. Again and again restart 14. System is hanging
What is the difference between outlook & outlook express?what is ip range in networking side?how we will troubleshoot outlook?how we will configure ldap on outlook?

Express Version is Limited features cannot work with the exchange server use POP as a protocol. Outlook is Fully featured version and you can customize as you want. Work with email servers. Also you can used Ldap servers.

RE: What is IMAP? How does it work?

IMAP is a standard protocol for accessing e-mail from a local server. Using IMAP an email client program can not only retrieve email but can also manipulate message stored on the server without having to actually retrieve the messages. So messages can be deleted have their status changed multiple mail boxes can be managed etc