Reimagining Everything CX

Introduction Our Strategy Environmental Social Governance

TABLE OF CONTENTS
Introduction
OUR PRIORITIES
Letter From Our Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

CARE FOR THE

Nice To Meet You. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Our Culture. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

ENVIRONMENT
A Little Bit About Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Our Global Footprint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Our Strategy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
to leave it better than we found it
Aligning Our Priorities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Our Strategic Priorities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Zi b
pl lu
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 ini C
ng t’s
- 2022 Presiden
Our Environmental Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CREATE A BETTER
Goal Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Climate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

PLACE FOR PEOPLE

Waste . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Ecosystems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Go Forward Goals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Social . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
TO WORK AND LIVE
We Put Our People First. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 in the communities where we operate
Goal Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
People, Culture + Community. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Diversity, Equity + Inclusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

ACT WITH
Wellness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Governance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

INTEGRITY
Doing The Right Thing, Always. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Goal Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Board + Executive Diversity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
and do the right thing
Ethics + Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Always
Cybersecurity + Data Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

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 Introduction Our Strategy Environmental Social Governance

FELLOW STAKEHOLDERS,
This time last year, we published our first ever Concentrix Sustainability Report. As we set out on this journey, we wanted
to reimagine what our impact could be, focused on our core belief that “you can never underestimate the power of
ONE.” We renewed and deepened our commitments to care for the environment to leave it better than we found it,
create a better place for people to work and live in the communities where we operate, and to act with integrity and do 20
22 ub
the right thing. Always. Pres nt’s Cl
ide

Now, 12 months later, we get to reflect on what we have been able to achieve through the Power of ONE Concentrix.
Every day individuals and teams around the world are stepping up, giving back, and sharing their time and talents
to make a difference. From recycling efforts with proceeds that help protect the environment, to efforts that ensure
children have access to quality education, and standing up for what is right for our staff. This is the power of ONE in
action and it is truly humbling.

In this report we will share updates on some of the stories that we featured last year, as well as new stories of people
who are truly making a difference. And once again, we are proud to feature photos taken by our talented staff to bring
these stories to life. As you read on, we will take you on a journey through the powerful, positive difference our 290,000+
“Over the past year we people are collectively making to drive progress against our 2025 goals and in many cases enabling us to make even
bigger, bolder commitments to change and impact. In our first year we have:
have seen the power of One Ch
ina
Staf f Members
Concentrix in action. I’m truly • Greatly reduced our energy consumption, made progress in shifting to renewable energy sources, made
proud and humbled by what significant strides in our recycling efforts and strengthened our environmentally conscious sourcing practices.

our staff around the world • Expanded our participation in programs that recognize and support our diverse staff and invested in innovative
programs to proactively support their mental and physical wellness.
have done to impact positive
change and we are excited • Strengthened and reinforced our commitments to integrity, security, and ethical business conduct.

to share some of their stories We are so proud to have been recognized for these efforts by EcoVadis – one of the world’s most trusted sources of
business sustainability ratings - who placed us in the top 1% for ethics, top 23% for sustainable procurement, and top 31%
with you” for environmental efforts within the industry.
Chris Caldwell Now, in our second year and as we look to the future, we are more committed than ever to achieving the goals we
President and CEO defined for 2025 and will continue to explore bigger and more impactful ways to leave this world in a better place
than we found it. We are exploring what it would take to get to Net Zero and look forward to updating you on our
progress in future reports. We know that these efforts are more important than ever before and welcome the focus and
commitment the SEC is making to prioritize and govern these initiatives.

Our ability to make a difference comes down to just one thing: our people. Individually and collectively, we have made
more progress, more quickly than we ever believed possible. It’s inspiring and it is proof of the Power of ONE Concentrix
nielle, Brazil
Da and gives us immense hope and confidence in all our futures.

Sincerely
The Concentrix Team

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 Introduction Our Strategy Environmental Social Governance

NICE TO MEET YOU!

We’re reimagining everything CX. We bring together We deliver our promise every day through:
strategy, talent and technology to connect our clients ever
closer to their customers. Our Doing Right DNA - Doing good and doing
We work with enterprise level market leaders and new the right thing is built deep into our culture.
economy stars around the world. Every day, we help them It’s not a policy or program, it’s just who we
to reimagine the experiences that build their brands and are.
drive their businesses.
We are passionate about the work we do today and we’re Our Passion for CX - We are passionate about
even more excited about the innovation we will bring CX. Evolving it, investing in it, pushing the
tomorrow. We are leading the way to a new generation limits on innovation, and shining ‘lights around
of CX, powered by data, AI, and truly meaningful personal the bend’ to make it a meaningful brand
connection. The only limit is our imagination. differentiator for our clients.
We pledge to challenge conventions, create experiences
beyond expectation, and deliver outcomes unimagined,
A Focus on Technology for Good - We
for our clients, their customers and staff. This promise is
believe in technology with a purpose: to better
driven by four key ideas that help us back our words with
understand customer needs and increase
action, and promote actual positive change for our people
engagement to create richer, deeper, more
and planet.
repeatable experiences.

One Concentrix Solutions - We bring together

the best people and technology to support
and transform the full CX journey, with a

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commitment to delivering epic experiences

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and outstanding business outcomes.

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4
Introduction Our Strategy Environmental Social Governance

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OUR CULTURE
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Our culture statements are more than words on paper, they are built deep into the fabric of everything we do . The Concentrix culture crosses
borders and transcends hierarchies, reaching every corner of our business.
From our fanatical focus on our people and our clients, to our belief that we all contribute as One Concentrix, each and every one of our nine
culture statements drives who we are and what we can achieve.
As our company has grown and developed, our culture has remained steadfast. It continues to be our north star and it is the single biggest
reason our 290,000+ staff are so successful at driving epic experiences and outcomes unimagined.
Later on in this report, you will see our culture in action through the successes of our staff, celebrated through our Unsung Hero recognition
ines Award Cere
p m
program. Read their stories to see the huge impact they make each and every day. ilip on
Ph y

We’re lifelong
We put our people learners, always
We act ethically.
and clients first— with challenging things
Period.
passion. around us for better
outcomes. lebration
af f Ce
s St
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pin
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We don’t stand on Because nothing
“We’ve always done
titles or bureaucracy great was ever
it this way” isn’t part
– It’s all about open accomplished by
of our vocabulary.
communication. being afraid to act.

While others follow We continuously

the well-trodden path, make investments in Every single team
we ask “Has anyone what’s coming next member contributes
ever explored the – That’s why we are a to our success.
woods over there?” leader.

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Introduction Our Strategy Environmental Social Governance

A LITTLE BIT ABOUT US Concentrix at a Glance:

Our vision has always been to build the greatest customer engagement company in the world, rich in diversity and talent. And now we are Our Company:
perfectly positioned as a leader in the market who is reimagining the future of CX for the world’s best brands, across new economy and
enterprise organizations. We have the right client base that is helping to shape what CX can be. We have the right services and technology to
support our vision, all backed by an incredible global team. ~$
6.0B 16 168
TTM Years avg Industry
tenure of top Awards
VISION PURPOSE PROMISE Revenue
25 clients 2020-21
We will be the greatest customer engagement In everything we do, we believe in doing right by and To challenge conventions.
services company in the world, rich in diversity for people – our clients, their customers, our staff, our To create experiences beyond expectation.
Fortune
70 +
40 +
6
and talent. communities, our planet. To deliver outcomes unimagined.
#
557 Languages Countries Continents

Industries:

STRATEGY Consumer Energy & Insurance Media & Retail &

CX Consulting + Design Electronics Public Sector Communications E-commerce

Unlocking new ways to combine talent

and technology to solve CX challenges
and deliver brand defining experiences
for long-term value and growth.
Banking & Travel, Automotive Technology Healthcare
Financial Transportation Services
Services & Tourism

Our Staff:

49.1% 48.8% 2.1%

TALENT TECHNOLOGY Male Female Other

Digital CX Operations Digital CX Technology

Our Clients:
Building innovative solutions that Innovating and engineering

750+ 125+ 100+

create deep connections with cutting-edge technologies to invent
customers to drive brand loyalty. and transform the future of CX.
Clients Global New Fortune Global
Economy Clients 500 clients

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 Introduction Our Strategy Environmental Social Governance

OUR GLOBAL FOOTPRINT

Our business is borderless and we have one of the most complete, robust footprints in the industry which
meets the needs of our global clients. We deliver global consistency with local intimacy.

Germany
Poland

Slovakia Romania
UK + Netherlands UAE
France Ireland
Northern Ireland Portugal Bulgaria
Mauritius Italy

China Hungary
Tunisia
Spain Canada
Sweden

USA

Australia
Philippines
Malaysia Georgia
Honduras

Argentina
Dominican
Brazil Egypt
Republic
New Zealand
Colombia
South Korea

Nicaragua Japan
Thailand

India
Costa Rica
Mexico
Indonesia
El Salvador Jamaica
Vietnam 7
 Introduction Our Strategy Environmental Social Governance

ALIGNING OUR PRIORITIES

Engaging Our Stakeholders Ways We Engage our Stakeholders Staff Investors BoD Client Suppliers

To have the greatest impact as One Concentrix, we listen to, learn from, and collaborate with many different stakeholders.
From our own staff, to clients, board of directors, investors, and suppliers—we know each group and individual is impacted Concentrix ONE Staff App
by our ESG efforts and has a valuable perspective to share.
Internal Comms & Tools
To ensure we’re focused on the right economic, social, and environmental issues that directly affect our stakeholders, we
asked them in our 2021 materiality assessment and aligned their responses to our commitments and goals.
Staff Resource Groups
We also take a multi-platform approach to engaging our people, sharing business progress updates, and listening to
feedback on key challenges and opportunities. These connections strengthen the sustainability of our business and Surveys
partnerships.
Meetings, Roundtables & Conferences

Alignment to UN Sustainable Development Goals (SDGs) Social Media & PR

To create a better and more sustainable future for all, our goals are aligned with 13 of the 17 established SDGs set up by the Website
United Nations. These goals guide sustainable development, with the overarching principle of leaving no one behind.
We’re proud to align ourselves around the globe in making sustainable choices for our communities and one and only planet. Account Management

Direct Communications
ESG Governance
Partnership Guidelines
With oversight from our board, our ESG initiatives are managed by our senior executive team, who meet regularly to review
our goals and progress. Many of our initiatives are also developed in tandem with our staff who are fully involved in our ESG ESG Partnership Programs
efforts, which helps ensure we’re contributing to the right economic, social, and environmental issues in the communities in
which they live and work.

anup In El Salv
ach Cle ado
Be r

Philippines
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Introduction Our Strategy Environmental Social Governance

OUR STRATEGIC PRIORITIES

As a global business who touches countless lives each day, we have
a real responsibility to look out for our people and the health of our
planet, and it’s a responsibility we take seriously.

CARE FOR THE

The way we see it, we have an incredible opportunity to use our scale
as a force for good. We have focused our actions around three strategic
priorities that guide our global efforts and translate to progress against

ENVIRONMENT
our 2025 goals - For a world-sized impact!

to leave it better than we found it

CREATE A BETTER
PLACE FOR PEOPLE
TO WORK AND LIVE
in the communities where we operate

ACT WITH
INTEGRITY
and do the right thing. Always.

9
Introduction Our Strategy Environmental Social Governance

CARE FOR THE

ama Earth
nting With M
e Pla
s Tre
pine
ilip

ENVIRONMENT
Ph

to leave it better than we found it

Our Commitments for 2025

• Drive energy efficiency and reduce carbon footprint

• Reduce waste to landfill

Green V
eam At alle
sT yN
• Work to help replenish our ecosystems nd ur
a u

rs
er
Ho

y
UN SDG Alignment

10
Introduction Our Strategy Environmental Social Governance

OUR ENVIRONMENTAL VISION

In our inaugural ESG report, we set out to make a tangible difference in the world by improving how we care for our ealand
w Z
environment with respect to climate, waste, and ecosystems. To achieve this vision, we focused on collaborating with
Ne
like-minded partners to reduce our carbon footprint, closing the loop on our waste cycle, and supporting programs that In
preserve and restore our planet. And since then, we’ve made great strides and accelerated our shift to renewable energy,

g
tin
improved more than half our buildings to make them more energy efficient and environmentally sound, increased our

lan
“When we started our green recycling activities – particularly regarding e-waste – and forged deeper partnerships with organizations, clients, and

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journey, we knew that we had communities so our message and influence are felt across the world. Through our global OneEarth program, we’ve also
engaged staff in our environmental journey , which has propelled us to achieving some of our 2025 goals far earlier than
to work fast to drive the changes we expected. We are proud that our efforts have been recognized and awarded by Golden Peacock for environmental
needed to take care of our fragile earth. management and Best in Biz for best environmental program of the year.
Our staff have come together and worked
to make real progress toward the goals we
set forth in 2021. Climate
All this has been achieved through a group Collaborate with partners and innovate our practices to help reduce
of volunteers; we’re now ready to form a our carbon footprint. y
rser
Nu
dedicated environmental team to lead lle
y
Waste a
the business in the areas of energy, n
V
process, policy, education and Close the loop on our waste by applying a rethink, reduce, reuse, ee

r
G
partnerships.” repair, recycle methodology to our sourcing and waste streams

At
worldwide.

am
Te
ras
Ecosystems

du
Support programs and partnerships that preserve and restore habitats

Hon
and biodiversity across the globe, starting with the communities and
ecosystems our people live and work in.
Philip Cassidy
EVP Strategic Projects
& Corporate Strategy

NA Best In Biz Awards 2021 India Golden Peacock

Best Environmental Award For Environmental
Program Of The Year Management 2021

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Introduction Our Strategy Environmental Social Governance

GOAL PROGRESS
Since last year, our people have rallied together to make amazing progress against our environmental goals. We are working incredibly hard to bring
about positive change in a way that impacts our planet in the countless communities we live and work in, and we’re proud to report that in many
areas, we have not only achieved our original targets, we’ve exceeded them and are ready to take on even bigger and bolder commitments! Over
the next few pages, you will see some of the truly inspiring stories associated with our progress, and we can’t wait for you to learn more about our
journey for positive change in the areas of climate, waste, and ecosystems. 2022 2025
Goal Actual Goal Progress

Reduce power consumption to the equivalent of 25K metric tons 45K 25.0K

A minimum of 35% of our staff will be working from home 66% 35%

Enable more efficient staff transportation to reduce at least another 10,000 10.3K 10.0K
cars coming to our offices

Climate 10% of our power from renewable energy sources 15.2% 10%
Drive energy efficiency and
reduce carbon footprint. Close 24 data centers 15 24

100% of our facilities using LED lighting 61% 100%

Eliminate or recycle 250,000 pounds of paper 208K 250K

Eliminate single-use plastic water bottles in our sites 15.2% 100%

Waste Ethically donate or recycle 100% of our e-waste 35% 100%

Reduce Waste to Landfill.

Care For The Use 20% reclaimed materials in our construction projects 8% 20%

Environment 100% of our paper products coming from sustainable methods 18% 100%

To leave it better than Plant two times the number of trees we consume in paper products 70.6K 250K

we found it. Ecosystems

Work to help replenish our 50,000 volunteer hours to enhance the ecosystem 16.2K 50K
ecosystems.
Target 75% of our spend to be procured through environmentally conscious 35% 75%
suppliers

Met or Need to
exceeded On Track Accelerate

Metrics reported as of May 2022 12

Introduction Our Strategy Environmental Social Governance

Environmental

Climate
We’ve made great progress across the board to date. In some cases, we’ve even significantly exceeded our targets, like reducing our CO2 by 45K MT versus
an initial goal of 25K MT. Because of the hard work of all our people who’ve helped us on our green mission, we are now aiming to do right by our planet and
future generations by increasing our goal to 50K MT. We have also taken more than 10K cars off the road due to our work-from-anywhere model, and are
committing to a new goal of reducing commuting emissions by 50%. In addition, we are setting a more challenging goal to source 30% of our power from
renewable energy by 2025, compared to our original goal of 10%.

Reducing Our Power Consumption

Last year we set out to significantly reduce our power consumption by 25K metric tons.
Over the past year we have more than exceeded our initial targets by converting more #MyOneEarthPromise
than half our facilities to LED lighting, shifting to more energy efficient equipment and
sustaining our work-at-home footprint. We are now ready to set bigger and bolder goals
to even further impact our commitment to playing a part in reducing our global power
consumption.

Renewable Energy
Running our business on renewable energy can go a long way towards reducing our
environmental impact. So we designed our initial goal to be significant on both a local
and collective global scale. Over the next few pages you will read about how we shifted
to renewable energy where possible and worked with our landlords to exceed our initial
renewable energy goals. Now we are ready to make even bigger commitments for 2025.

Our
Commitment
for 2025:
Drive energy efficiency
and reduce carbon
footprint

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Introduction Our Strategy Environmental Social Governance

In Action: Drive energy efficiency and reduce carbon footprint Yog

yakarta Site Breakroo
m

Green Energy + Green Buildings

Green Energy Green Buildings

We’re heavily focused on planning Concentrix Yogyakarta is the first customer
future renewable energy generation experience center in Indonesia to gain platinum
projects for the sites we own across the certification from the Green Building Council!
globe. We are also working tirelessly to convert leased We aim to raise the bar in our industry for compliance
sites to green power where we own energy contracts, and with green building standards in all our new builds
collaborate with landlords and building management to and site spaces across our global footprint, and
influence and improve market-based green energy purchases our Yogyakarta site has set a new standard!
where we don’t. Such efforts have been extremely successful Concentrix Indonesia is also only the
to date, especially in sites like Laredo, Texas; Jacksonville, third company ever to attain the Green
Texas; and Duisburg, Germany, where we’ve shifted 100% Building Council platinum status in all
of our power to renewable energy. Within the next six of Indonesia — a fact that speaks
months, we are also expecting to shift one of our volumes about our people’s
buildings in Cebu, Philippines to renewable energy dedication to this mission.
under the Green Energy Option program!
Yogyak
art
a Sit
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C

af
et
er
ia

Yogyaka
rta S
ite L
ob
by
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Introduction Our Strategy Environmental Social Governance

Environmental

Waste New
Site Build
In C
os
ta
Ri

ca
We are making great progress on our waste goals and are on track to meet our 2025 targets following major successes with our initiatives throughout 2021.
We have recycled over 200,000 lbs. of paper and fitted 76% of sites with water refilling stations to eliminate single-use plastic bottles. We are maintaining
focus on our original goals and you will read about some great examples in the next few pages on how our teams are making impacts in their local
communities.

Recycling
We’ve made great progress to recycle more materials wherever possible across our
business and contribute to the reduction of our waste on a local and global scale. Read on
to see how we have created multiple recycling partnerships around the world, covering
everything from composting in India and the Philippines to recycling in Australia and
Nicaragua. We’re now well on our way to completing our initial paper recycling goal and
making progress towards our e-waste goal.

Construction Projects lvador

a
El S
With our global map of sites, including both existing facilities and new projects, we have nup
a unique opportunity to set a new bar for sustainable buildings, and we have made ea
Cl
significant investments to ensure we’re doing so. We’re now a third of the way towards ach
our initial goal of using reclaimed materials across our needs for wood, metal, and plastic, e
B
and we are aiming for all new site builds to align with country-specific Green Building
standards or better.

Our
Commitment In The Philippi

for 2025:
Site nes
w
Ne
A

n
O
Reduce waste
nd
rou
to landfill
Breaking G

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Introduction Our Strategy Environmental Social Governance

ting In Nutrient-Ri
In Action: Reduce waste to landfill
n
e Pla ch
So
Tre il

Waste is Gold
Composting in India +
rth
Promise Campaign Philippines
Ea
ne Food waste is a significant contributor to green house gas
yO
#M (GHG) emissions, and as such, ensuring our organic waste is
composted effectively and efficiently is a big priority for our

r
te
business. To launch our compost journey, we started new

os
ff P
projects in sites across India and the Philippines.

Sta
In India, where there are no current composting facilities available
mposting
from landlords or the government, we installed innovative Waste
hi co
as Is Gold systems that can convert any quantity of organic waste
s Bok
pine into nutrient-rich compost in just eight hours. Best of all, it does
hilip so via a completely natural process that involves no burning or
P
harmful emissions and has a very low carbon footprint. With the
help of these new systems, our people create compost that’s
used in our on-site green gardens and public green spaces, and
eventually, staff will be able to take the compost home to use in
their own gardens!
In nine of our sites in the Philippines, we have implemented the
Bokashi composting method, where food scraps and organic waste
are sealed in an airtight container with “Bokashi bran,” a compost
accelerator that breaks the waste down quickly. Periodically, liquid is
drained off from the containers until the food scraps are fermented
and ready to be composted. The locally-made Bokashi bran
is inoculated with good microorganisms that aid in the
fermentation and pickling of food scraps. Our compost is
delivered and used as fertilizer around local urban
farms, and we are looking to expand the
program in the future!

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 Introduction Our Strategy Environmental Social Governance

In Action: Reduce waste to landfill

Partnering to Recycle

Recycling With
10 Cent Tom Partnering With
Our culture is very people-centric, so we love Los Pipitos
recycling partners who not only help us close our This is Los Pipitos, our recycle partner in
loop on waste, but give back to their communities Nicaragua who collects recyclables like cardboard,
and people as well — which is why 10 Cent Tom was the cans, and plastic from our sites and sells them to
perfect choice of partner for our Queensland, Australia site! identified partners to be recycled back into raw
Tom is a Queenslander who began collecting and recycling materials and reused to create new products.
10 Cent Tom refundable 10 cent bottles and cans from around his
neighborhood when he was a teen. It was not long before his
The money collected from the sale of recyclables is
ambitions grew, and he decided to start a business with his
donated to the Recycle for Life and Hope program,
mother to create a cleaner, greener tomorrow! Tom and his
which benefits companies committed to the
mom now provide a collection bin and pick-up service
protection of the environment and children,
to collect bottles and cans from around homes,
as well as funds Los Pipitos’ day-to-day
businesses, and events on the Gold Coast.
operational costs.
Diagnosed with severe scoliosis at the age
of 15, Tom aims to open a recycling
depot and employ people with
disabilities on the Gold Coast,
and all donations contribute
to that goal.

Nicaragua
Recycling Partnership
With Los Pipitos
17
Introduction Our Strategy Environmental Social Governance

Environmental

Ecosystems
ras
We aim to play a key role in the care and restoration of the ecosystems in the communities we call home. Over the past year, we have increased our
Hondu
spend with environmentally conscious suppliers, contributed to planting 70K trees and volunteered over 16K hours to enhance the ecosystem. You’ll In
read more about some of our partnerships and contributions of our staff in their stories on the coming pages. ng

i
nt
Pla
Tree
Volunteering
At Concentrix, we believe when you volunteer, you set an example for those around
you that may inspire friends, family, or co-workers to follow your lead and join in
your efforts. We pledged to dedicate 50K hours to helping the environment by 2025,
and our people showed up to share their commitment. Thanks to many successful
volunteer initiatives around the world — like World Cleanup Day 2021, which rallied
staff from 12 countries and accumulated over 2K volunteer hours — we’re well on our
way to hitting our target and look forward to setting even greater goals once we do.

pines
p
Environmentally Conscious Suppliers Phili
e
Th
We pride ourselves on integrity and have a big vision and high standards for the way In
arth
we care for our environment. To successfully leave the planet better than we found it, E
we partner with suppliers who also care about making as big an impact as we do. a
m

a
M
We have engaged more environmentally conscious suppliers who have made public

ith
commitments on environmental sustainability, and worked with our broader supplier

W
base to reinforce the importance of reducing our environmental impact and making

es
Our
sustainable actions and choices for the future. Currently around 35% of our spend

Tre
is with environmentally-conscious suppliers and we are actively working toward

ng
growing this base to achieve our 2025 goals.

nti
Commitment

Pla
p Gardeni
of to

for 2025:
o ng
R

Work to help replenish

our ecosystems

18
Introduction Our Strategy Environmental Social Governance

In Action: Work to help replenish our ecosystems

Eco-restoration

Restoring
Goriawas Pond Environmental Benefits
Concentrix India has taken ownership of
rejuvenating and restoring Goriawas pond, located
47 kms from Gurgaon City, via the local government’s
Support a Pond initiative!
leanup
a Aquatic C
Indi As part of this exciting eco-restoration project,
Concentrix staff from the Real Estate and CSR teams
are treating, cleaning, and restoring the pond.
On completion, 150 houses will be connected
to it through a wastewater treatment plant, Ground Water Trees / Shrubs
Carbon
which will bring clean, sanitary water to Recharge Plantation
Sequestration
many families in the community for the Potential Capacity
first time, as well as a constant supply of
clean water back into the pond. 15.2 ML 250+ 750 Kg / Year
The Concentrix team is also helping
to restore the aquatic life and
plants in and around the pond
and create a green area and
belt around the pond for
the local community
to enjoy.
Go
ria
w
as
Reduction in Surrounding
Oxygen Produced Amount of Water

Po
Temp up to 50 Meters

nd
In Tonne / Year Treated / Year from the Pond Site.

B
efo
2.5 Tonne 36.5 ML 2-3 Degrees

re Res ation
Celsius

tor
19
Introduction Our Strategy Environmental Social Governance

In Action: Work to help replenish our ecosystems

Continuing Our Tree Planting Efforts

Our tree-planting campaign is growing to new heights! Whether it’s via donations to our global partner, One Tree Planted, or our regional partners,
Cauvery Calling in India and Mama Earth in the Philippines, it’s so simple for our staff to contribute and plant trees — they can even do it through
donation platforms or salary deductions! And for our OneEarth champions who love getting outdoors and physically planting trees, we embrace that too. Mama Earth
Below are some of the initiatives that are happening across our global footprint. We’re also excited to announce
our Mama Earth partnership in the
Philippines, where staff can make
salary donations towards a local goal of
72,000 trees, all of which contribute to
Honduras our global mission of planting two times
Team the number of trees we
consume in paper
Cauvery Calling Here’s our staff in Honduras products by
planting 75 trees near the 2025.
Cauvery Calling is a first-of-its-kind Green Valley Nursery in Santa
campaign that’s setting the standard Barbara in April
for how India’s rivers, the country’s 2022.
lifelines, are revitalized. The project aims to
initiate the rejuvenation of the Cauvery
River in southern India by planting
two billion trees and transforming
the lives of 84 million people.
Our Concentrix India
team met their goal of
donating 10K trees.

20
 Introduction Our Strategy Environmental Social Governance

In Action: Work to help replenish our ecosystems

Partnering For A Sustainable Planet

We are aligned with our clients to help create a healthy sustainable environment for future generations and we are working together to make this future
a reality. Our “work from anywhere” strategy plays an important role in reducing CO2 commuting emissions, and is helping us significantly reduce our
footprint in our CX operations. We are proud that more than 70 new client engagements referenced our collaboration and alignment on sustainability as
a key factor in establishing our partnership. Good Green
Conversation
Partnerships are vital to drive sustainability
progress beyond what any single company
can do on its own. A green future is dependent
on collaboration and sharing responsibility,
Helping Clients knowledge and best practices. To date we’ve
hosted a number of virtual round table forums to
Achieve New Levels Of talk green with key clients, representing some
Sustainability of the world’s top brands from a cross-section
of industries. The forums provide a catalyst
Catalyst EMS T Our proprietary cloud-based platform, Energy Management for sustainable development and ways
ncentrix eam
Co Systems (EMS), leverages the latest analytics techniques to explore joint, future sustainability
to deliver an energy management solution that fits into any initiatives, and we look forward to
company’s sustainability program. Concentrix Catalyst recently hosting more in the future.
engaged with one of the biggest food service companies in
the world to improve its environmental performance with
comprehensive emissions/carbon reporting, providing n Session
tio
powerful illustrations of the social impact of their carbon bora
olla
reduction programs, while also having an ROI that C
een
optimizes the spend on the carbon footprint. r
G
Many organizations are challenged with getting
baseline GHG data on energy. With EMS, we can help
companies gather and report sustainability data
through technology.
We aim to help our clients, their customers,
and our entire supply chain through this
ever-changing landscape to benefit their
strategic sustainability position and most
importantly our environment.
Co
nce en
ntrix Roof top Gard

21
Introduction Our Strategy Environmental Social Governance

In Action: Work to help replenish our ecosystems

Sunnyville Farms

Adopt-A-Community
Concentrix has developed the Adopt-A-Community
program to give back to the local communities where
we operate. Sunnyville Farm in Quezon City, Philippines is a
egetables At Sunny ville wonderful example of our program in action.
g V
ntin Farm
Pla Developed in partnership with Quezon City local government and local
non-profit organizations, Sunnyville is a model urban farm created on a
vacant two square kilometer lot. The idea is not simply to provide food
aid, but to equip people with skills and opportunities which enable
them to become self-sufficient.
Once the site was secured, we donated tools and seedlings to
kickstart the program. Since the project began, Concentrix
staff have held donation drives and food sales, donated
female care kits for International Women’s Day, and
contributed hundreds of volunteer hours.
At a time when the pandemic was threatening
many families’ incomes, Sunnyville Farm is already
supporting over 70 families. And Concentrix is
looking for new opportunities to expand the
Adopt-A-Community program to create more
positive social impact. To us, it’s another
example of how doing the right thing is in
our DNA.

22
 Introduction Our Strategy Environmental Social Governance

GO FORWARD GOALS
Below we have outlined our updated 2025 goals, highlighting where we are resetting goals to further progress the impact we are making for the environment.
This is the set of environmental goals we will update against in future reports.

Climate
Drive energy efficiency and reduce our carbon footprint.
aland’s Co
ew Ze mm • UPDATED GOAL: Reduce power consumption by the equivalent of 50K MT of CO2e
N un
om ity
fr - We significantly reduced our power consumption by 45K MT in 2021, exceeding our initial goal of 25K
e
MT and allowing us to set an increased goal of 50K MT by 2025.

G
uc

ar
od

de
• UPDATED GOAL: 35% of our staff using work-from-anywhere mode of work to reduce commuting
Pr

n
emissions by 50%
- In the last year, we removed 10.3K cars off the road as part of our work-from-anywhere model and are
ting Trees In The Philipp now committing to a heightened goal to reduce commuting emissions by 50%.
ines
Plan
• UPDATED GOAL: 30% of our power from renewable energy sources
- Our power coming from renewable energy sources is 15.2%, exceeding our original goal of 10%, and as
a result we are setting an even greater goal of 30% by 2025.
• 100% of our facilities using LED lighting
• Close 24 data centers by 2025

Waste
Focus on reducing waste that’s going to landfills.

• Eliminate or recycle 250,000 pounds of paper

• Eliminate single-use plastic water bottles in 100% of our sites
• Ethically donate or recycle 100% of our e-waste
• Use at least 20% reclaimed materials in our construction projects
• 100% of our paper products coming from sustainable methods

Ecosystems
Work to help replenish our ecosystems.

• Plant two times the number of trees we consume in paper products

• 50,000 volunteer hours to enhance the ecosystem
• Target 75% of our spend to be procured through environmentally conscious suppliers

23
Introduction Our Strategy Environmental Social Governance

CREATE A BETTER
PLACE FOR PEOPLE hina

TO WORK AND LIVE

C
f f In
Sta
ppy
a
H

in the communities where we operate

Our Commitments for 2025
• Create a culture for people to learn, grow, and be at their best

• Give back to our communities

• Create workplaces that reflect the communities we are in

• Create a place that nurtures health, happiness, and wellbeing for all staff

UN SDG Alignment

24
 Introduction Our Strategy Environmental Social Governance

WE PUT OUR PEOPLE FIRST

At Concentrix, we are committed to being fanatical about our staff. This simple yet essential 290K+Staff
promise — to always put our people first — is woven throughout the DNA of our business.
By investing in the development of our people, culture, and environment, we ensure staff
“Investing in have the support they need to care for their families, contribute to their communities, and
create genuine connections with our clients and their customers. Proud to be home to a
the development of diverse staff of 290,000+, we represent distinct cultures and backgrounds from more than
our people, culture and 40 countries. We believe that our diversity of backgrounds and experience, is one of our
community is the foundation for greatest strengths and helps to develop a healthy and thriving community. Our staff even
49.1% 48.8% 2.1%
how we work at Concentrix. I am voted us Best Company for Global Culture (10th out of 50) as part of Comparably’s awards.
Male Female Other
proud of the progress we have made We aim to help people to progress as individuals, to support their families and to bring
over the past year, supporting our energy to their communities. We are focusing our efforts around three core areas:
staff and their opportunities to be
successful whether growing their People, Culture & Community
careers, embracing their unique We aim to create a workplace that supports our
The Voice Of Our Staff
voice, or strengthening their people as they grow personally and professionally.
communities where they We design structured programs for mentorship,
live and work. ” training and career pathways to assist our staff on
their career journeys.
“I’m a new recruit and my induction to Concentrix has been
Diversity, Equity & Inclusion fantastic. The culture is truly wonderful. A great place to learn
new talents that could transfer across many different industries.
We are intentional about building teams that Also there is a lot of opportunity for career advancement.”
represent the diversity of thought, experience,
Diane Hanson and perspective in the communities where we do
SVP, People Solutions business. Every person is welcome and every voice is
heard. We believe this makes us a better company.

Wellbeing
“The best thing about our culture is that we believe that there is
Many factors, including the pandemic, climate a place for everyone and we live that every day.”
events, and the challenges of social media, impact
the physical and mental health of our staff. We are Top 5% Top 5%
fostering staff wellbeing through a series of programs
designed to provide support and care wherever and

A+
whenever it is needed.

A+

25
Introduction Our Strategy Environmental Social Governance

GOALS PROGRESS
Since last year, our people have worked hard to contribute to our Social commitments of living our culture; promoting diversity, equity, and inclusion;
and focus on personal and professional wellbeing. As you can see below, we have made significant progress towards our goals and we are working
hard to bring about even more positive change and increase our impact. As you read on, you will see some of the stories associated with our work
to achieve these goals and the investments we are making for our staff and the ongoing representation of the communities they live and work in.
2022 2025
Goal Actual Goal Progress

Achieve a minimum 85% “happy staff” in our annual ESAT surveys 83% 85%

100% of new staff members trained on our culture in their first 90 days 54% 100%

People, Culture + Complete 5 million hours of L&D training per year 1.8M † 5.0M
Community Pay a living wage globally for our team members 95% 100%
Create a culture for
people to learn, grow and Improve economic development in our communities through impact hiring * 40K
be at their best. Support communities through access to our facilities ✓ ✓
Donate a minimum $2.5M a year to support community causes $0.8M † $2.5M

100% of Concentrix Talent Acquisition team are trained on inclusive sourcing 58.6% 100%
Diversity, Equity 100% of our people managers receive DEI inclusivity training 9.9% 100%

Create A + Inclusion
Create workplaces that
100% of our countries have senior representation that reflect their
local communities * 100%

Better Place
reflect the communities
we are in. 100% increase in our current spend with diverse suppliers 29% 100%

For People
To Work
100% of people managers receive mental health awareness training
Wellbeing 54% 100%
Create a place that For certain work types, 6 months post-employment support 100% 100%

And Live
nurtures health,
happiness and 100% of staff have access to Employee Assistance Programs (EAP) 75% 100%
wellbeing for all staff.

in the communities Met or

On Track
Need to
exceeded Accelerate
where we operate
*Measurement process being developed † 2022 YTD through May
Metrics reported as of May 2022

26
Introduction Our Strategy Environmental Social Governance

o
lture R adshow
Cu
Social

People, Culture & Community

At Concentrix, our people are our greatest asset. The way we see it is, if we care for our people and help them be the best versions of themselves, they’ll be better
positioned to give back to each other and create exceptional CX for our clients. We believe in always investing in our people and some of the ways we do this
include Concentrix University, where we offer 11,000+ learning and development courses to help staff build their skills; annual staff satisfaction surveys, where “Being part of the
we ask staff how we can better care for their needs; and our Concentrix One app, where staff can engage and collaborate. We also offer the iRise mentorship inaugural PRISM diversity
program, which helps staff invest in each other; innovation-infused staff experiences, which leverage the latest tech to better support our people; and reward and
recognition programs aligned to our culture, which you will read about in the stories that follow.
leadership program helped me
appreciate my strengths. I realize
We firmly believe our people are the best in the business, and we invest in their growth so we can change the world through the power of reimagined CX!
that every experience we’ve had in
our lives influences how we show up
Investing In the Development of Our Staff to work every day. I feel empowered
Whether upskilling to perform better in their existing role, reskilling to take on a new one, because of the program to think
mentoring others to practice new skills, or recognizing each other for a job well done, our more of myself, want more for myself
learning and development programs are an essential way we help our staff grow personally and
professionally. and I now feel very equipped to
take on more leadership within
With a range of learning courses available through Concentrix University, including a DEI
learning path and varied leadership preparation journeys, we strive to ensure unique training the business.”
opportunities for our staff regardless of career level. From Prism, our virtual diversity journey
for leaders, to Pinnacle, which positions leaders to nurture team members while building their
own careers, and iRise, our staff-driven mentorship program, we position our people for success
now and in the future. And we are proud to have been recognized in 2022 for our excellence in
Training and Development by Training magazine for the 5th year in a row.
We owe everything to the staff who make Concentrix what it is, and in the coming stories, you’ll Rosie D.
learn more about how we ensure they can grow their careers while they grow the business. Associate Director,

Our Usability & Design, U.S.

Commitment li Celebration, I
nd
iwa ia
D

for 2025: af
f PRIDE Celebrat
ion
t s
Create a culture for S

people to learn, grow

and be at their best

27
Introduction Our Strategy Environmental Social Governance

In Action: Create a culture for people to learn, grow and be at their best

Investing In Our Future Leaders Trif

ena, Jamaica

“I am grateful for
having the opportunity
to be part of iRise. While I
iRise Mentoring knew what area I would need
Program to improve to grow my career…my
While we have multiple training programs for mentor gave me the much-needed
our staff, we realize that developing our people guidance on where and how to
entails a holistic approach which includes individual start. After the mentorship, I got the
goals. Our Concentrix mentoring program, iRise, gives confidence I needed, and I was able
our staff the opportunity to invest in themselves and
to successfully get a higher role
each other. After participating in the program, staff
reported a positive change in their performance, as which marked my completion
well as being enabled and empowered to teach their and achievement of my
newfound knowledge and skills to others. With a high mentorship goal.”
peer review score, participants reported that they
began offering and sharing career goal planning,
coaching, and guidance on how to connect with
senior leadership members, how to be a part of
special projects and strategic initiatives, and
how to engage with critical Mitch D.
thinking activities. Senior Manager -
Training & Quality,
Philippines.

1400+ 1200+
Leadership Active
Mentors Mentorships

28
Introduction Our Strategy Environmental Social Governance

In Action: Create a culture for people to learn, grow and be at their best

Reward + Recognition

President’s Club
Since 2014, our President’s Club award
program has been used to recognize each
region’s top performers, the people who “President’s Club
continually improve our business through their exemplifies everything
dedication and excellence. It is awarded in each you need to know about
region to recognize and reward those who are how Concentrix takes care of
shining models of Concentrix’s culture and have made its people. I was recognized for
invaluable contributions to our growth. living our culture and I am so
Winners receive an all-expenses paid four-day/ honored, grateful and humbled
three-night getaway with a guest to celebrate for the privilege. It truly
their accomplishments with company was the experience of a
executives and leadership. It’s a small lifetime”
way for us to say thank you for
all the incredible work our
people do for Concentrix!
Cindy C.
Director,
Global
Communications
U.S.

29
Introduction Our Strategy Environmental Social Governance

Social

People, Culture & Community

Focusing on Happy Staff
Our Staff contribute to shaping our workplace culture and hearing their thoughts and opinions is incredibly important to
our success. At Concentrix, we utilize annual staff surveys to understand our people’s perception, sentiment, and opinion
of our business, as well as recognize their concerns and issues so we can continually improve their experience. 86% of
staff participated in our 2021 survey, and by utilizing the data we received and acting on what we learned, we earned Desktop
recognition as one of the Best Companies for Employee Happiness for the 2nd year in a row by Comparably. Our staff + App
have also voted for Concentrix in other Comparably awards, recognizing us for the Top CEO For Women two years in a
row, Top CEO for Diversity three years in a row, and Best CEO for Diversity.
Tracking
Transport

Social
86% Feed
ESAT
Participation Benefits
Info

News

Buddy
Bot

Staff Engagement
83 %
When it comes to investing in our people, we continue to explore ways to increase
Very Happy positive engagement and further an inclusive environment. Five years ago, we launched
Staff* Concentrix One, our first global staff engagement app, to do just that. Available via
mobile and desktop, more than 214,000 staff actively use this robust, multi-faceted tool
to collaborate, create a community, and foster brand champions every day. Concentrix
One allows staff to stay updated on company news, request transportation, take
surveys, share information and updates with peers, connect with interactive bots that
can help them with HR issues or technical questions, and so much more.

*Top 2 box on a 5 point scale 30

Introduction Our Strategy Environmental Social Governance

In Action: Create a culture for people to learn, grow and be at their best

Reimagining Staff Experiences Staff Experience

Our investments in innovation have been carefully chosen to elevate the bar for staff experiences
industry-wide and create more genuine, human-to-human connections for our clients’ customers. We
lead the way in CX with the best of strategy + talent + technology, because from the moment we begin
recruitment, we inject the latest virtual hiring tech into our process — like new onboarding solutions
that leverage AI and augmented reality to help staff set up their home office — to attract and screen
candidates wherever they are and make it easy for them to launch a career at Concentrix.
Other investments, like innovative virtual community hubs, facilitate team connections and
engagement, provide consistent support, and cultivate confidence in staff so they can offer next-gen CX. Collaborative Virtual &
The benefits from such investments provide value beyond the surface level too. Through innovations in Environments Community
cognitive bot support, clients’ customers are now able to use asynchronous messaging to contact us on
their terms, whenever and wherever they want. And previously redundant, tedious tasks which required Hubs
significant amounts of time and energy to complete are now handled through technology, allowing our
staff the time and space to really connect with customers where a human touch is needed most. When
combined with visual assist technology, staff are able to securely work one-on-one
with customers, show customers what they see or view what the customer
sees, and help customers on a much deeper level.
Process Digital
These innovation investments elevate our role in building epic Automation Training
experiences for our clients and people versus just providing
traditional customer service, and they help staff solution
with confidence and own the human side of support.

Candidate CX Quality
89 %
140K + Experience Insights
Virtual Digitally
Hires Trained

Smart
Biometrics &
Ambassador
Data Security
114K + Assist
Ambassadors
With Smart
Assist Tech

31
Introduction Our Strategy Environmental Social Governance

In Action: Create a culture for people to learn, grow and be at their best

Living Our Culture

At Concentrix, our culture guides us in everything we do – every decision, every single day. From the start, to ensure our culture is always top of mind for our staff, we’ve focused on continually highlighting and bringing
it to life from the moment a new staff member joins us and throughout every interaction they have. One of our most important recognition programs is our monthly celebration of Unsung Heroes around the world.
These are the people who quietly live our culture every day, in everything they do and each month, we take the opportunity to showcase how amazing they truly are! This incredibly important part of our identity helps
us ensure that as our business grows, we continue to provide meaningful recognition for our people who exemplify and live our culture. Here are just a few of our recent winners.

WE ARE FANATICAL ABOUT WE ARE TENACIOUS IN OUR

OUR CLIENTS AND STAFF PURSUIT OF EXCELLENCE
With 17 years’ experience at Concentrix, Haykel is a Supattra has helped us build a strong team in Thailand.
leader who is committed to our success and is always Her performance is outstanding, with all KPIs over-
available for our people and our clients. Recently, he took delivered for the last 12 months. She also shows
on a new account and quickly built a strong relationship exemplary character and is always willing to help
and a great working atmosphere for his team based on others. Whenever the team faces any challenge, she
being fanatical about our client and our staff. always comes with effective ideas that help resolve and
improve any challenge.
Haykel K.
Operations Manager I, Tunisia Supattra K.
Sr Advisor I, Thailand

WE HAVE HIGH INTEGRITY WITH WE VALUE KNOWLEDGE

EXEMPLARY CHARACTER OPENNESS & TRANSPARENCY
Oscar is passionate about his work and always goes the extra mile! With his excellent product and process knowledge, Edi delights clients
He started supporting the Compliance team and took the initiative to with business insights and improvement opportunities. He likes to
coach staff in real-time and provide continued education with weekly work with new hires and help them reduce their learning curve. He is a
1:1 sessions. Oscar has reduced the audit completion time from 72 mentor for new Quality Analysts in the team and has taken additional
hours to 24 hours, and staff receive more timely coaching. We are very responsibility of sharing multiple reports with team members. His
grateful to have someone like him on our team There’s no doubt that focus on growing and sharing knowledge is exemplary.
when he is involved, the job will get done.
Edi S.
Oscar T. Sr Quality Evaluator, Indonesia
Operations Representative, Costa Rica

32
Introduction Our Strategy Environmental Social Governance

In Action: Create a culture for people to learn, grow and be at their best

Living Our Culture

WE HAVE CONTRARIAN VIEWS WE INVEST IN THE FUTURE
ON HOW TO RUN A BUSINESS Sunitha leads Training & Qualify with utmost
passion and dedication. Her insights have been
Nguyen stepped up to meet the challenge of hugely appreciated and called out by the client.
supporting a hiring ramp while maintaining operational She challenged the status quo and proposed a
excellence. As a result, we not only met the hiring new approach for improving process and CX and
requirement, we also ranked #1 in performance. Nguyen this is key to her success.
showed us how to rise to the challenge even when
asked to do more. Sunitha R.
Sr. Supervisor, India
Nguyen C.
Operations Manager II, Vietnam

WE ARE BOLD IN OUR WE ALL CONTRIBUTE AND

DECISIONS ARE ONE CONCENTRIX
Ava started as a Senior Quality Evaluator but when Chantal took over the Facilities Manager role with
her team needed a dedicated Trainer, she accepted little lead time and no handover but has been a
the challenge and quickly completed the certification breath of fresh air in this role. She has taken on
needed for her new role. Her work leading New Hire immense responsibility, learned new processes
Training has resulted in an increase in CSAT scores and and improved the site for our people in a short
garnered praise from our clients. WE ARE DISRUPTIVE IN THE period of time. She greets our people with a smile
every day and is always looking for ways to make
Ava M. MARKETPLACE the site more inclusive, friendly, and safe.
Training & Quality, Philippines
The team was challenged with a very non-traditional, Chantal B.
loosely defined and important pilot opportunity by Advisor I, Australia
a client. Their teamwork, innovation and execution
resulted in a disruptive new program awarded to
Concentrix which went live in February 2022. It’s strong,
front-line innovators like this team that truly sets us
apart.

Brad C. & Jim W.

Delivery & Operations, USA

33
Introduction Our Strategy Environmental Social Governance

Social

Our Communities
hristmas In Italy
As our brand grows, it becomes even more important that we maintain relationships and sense of connection with the world C
around us. We aspire to strengthen communities everywhere we do business. This includes through increasing community
resilience, addressing environmental issues, and promoting communal wellbeing. The spirit of service and commitment to our
communities globally is best reflected in the time and attention Concentrix is proud to provide.
Over the last 18 months, our staff contributed more than 200,000 volunteer hours globally, partnering with larger organizations
and initiatives like Habitat for Humanity, Ronald McDonald House, blood drives, and local food banks, while organizing local efforts
to raise awareness and funds to make a more intimate impact for causes within the communities where we live and work. You
can read about some of these stories in the coming pages.

eople In Porto, Po
sP rtu
es ga
el l

Our
m

o
H
g
rtin
Commitment

Staf f Suppo
for 2025:
Give back to our
Communities

34
Introduction Our Strategy Environmental Social Governance

In Action: Give back to our communities

Winnie Sun Scholarship

Winnie Sun

Scholarships

100
Awarded To
In 2020, Concentrix launched %
a scholarship program in memory of
Winnie Sun, our former Global EVP of Delivery, Passing Rate 160
Conversion Young Female
and a beloved member of the Concentrix family. Students
Created in partnership with The Lila Poonawalla
Foundation and Lotus Petal Foundation, the
Winnie Sun Scholarship enables young women olarship winner
S ch s
from low income families to pursue higher education
degrees in pharma, engineering, and nursing.
Now in its second year, the program is achieving impressive
results. 160 students have received scholarships enabling them to
study at top-ranked universities. Every single scholarship recipient has
passed their first year exams. And now all of the young women are on
their way to fulfilling professional careers that will create a pathway out of “The Scholarship has
poverty for their family. changed my life.
Today I have the funds and
Simran, who grew up in a farming community, is one deserving recipient
of a Winnie Sun scholarship. While she had dreams of becoming resources to pursue my
an engineer, Simran’s family was unable to afford the necessary education.”
education. So she applied and was accepted for a scholarship. Now
she is studying for her Bachelor in Technology in Computer
Science at the Indian Institute of Technology (IIT), Gandhinagar.
It is our privilege to support remarkable young women
like Simran. And we believe the scholarship program
embodies the spirit that Winnie Sun brought Simran N.
to Concentrix. Scholarship
Recipient

Ravinder Rana, SVP India, ASEAN & ANZ

Presenting Scholarships
35
Introduction Our Strategy Environmental Social Governance

In Action: Give back to our communities

Impact Around The World

LATAM PORTUGAL
Committed To Our Communities Supporting Homeless People At Christmas
Whether supporting the needs of children, the elderly, or our In many countries, including Portugal, Christmas is a time for giving
environment, LATAM’s passion for service runs deep. To meet these and spreading joy and good will, and the Concentrix team in Porto
needs, our teams throughout the region have volunteered their decided that in Christmas 2021, they wanted to support homeless
time and energy for multiple community initiatives. In Mexico, staff people in their local community. On Dec. 16th, 49 volunteers headed
worked to collect toys for the Day of the Magic Kings. In Honduras, into the city center of Porto and distributed 60+ gift baskets, which
team members gathered food and prepared baskets benefiting the included warm clothing (socks and hats) as well as snacks to homeless
elderly. And in both El Salvador and Nicaragua, staff collected trash people living there.
and planted greenery at their local beaches to help combat global
They also supported a local charity (Amigos Improváveis de Rua) who
warming.
were also working in the city that day distributing hot meals for people
living on the streets, contributing 150 hours of volunteer service.

INDIA
The Power Of Education
U.S.
Access to education continues to be a significant United In Effort & Energy
hurdle for many around the world to overcome, and
Concentrix India has expanded their volunteer and Our Concentrix Hazelwood team volunteered effort and
community initiatives to help. As part of the country’s time to help provide more than 8,300 meals for those in
School Adoption Program, teams presented new need in just two hours at the St. Louis Area Foodbank.
school equipment to students at the Government Additionally, teams also volunteered in multiple efforts
Modern Sanskriti School and visited additional schools across the city to raise awareness and funds for health
to engage students in fun learning activities. Staff also concerns including cancer, platelet disorder, and lupus,
donated supplies to The Ability People, a non-profit that as well as donation drives for homeless people and
provides road safety awareness and rehabilitation for children in foster care. Their actions show the true power
crash victims across India. of a few people coming together to benefit many!

CHINA JAPAN
Giving Back To Students In Need Donation Drives + Local Clean-Ups
Having reliable access to school and health supplies is an important From improving our environment to honoring historic events, we are
part of children’s educational experience. For this reason, Concentrix always searching for ways to grow and make things better. Multiple
China started the Sunny Project in Dalian, Foshan, Guiyang, Suzhou, teams in Concentrix Japan gathered to host cleanup activities as
and Shenzhen in collaboration with local governments to collect school well as food and daily necessity drives. Volunteers gathered more
supplies and health kits for children with special needs. Since 2018, over than 760 items to help mothers, children, and widows. The Project
300 volunteers have helped more than 600 children with autism and team gathered to collect trash and clean up local areas, and in
physical or mental disabilities. Teams also organized various green events observance of Chibi Chirigama, staff also dedicated 1,000 paper
to collect plastic debris and trash, reducing nearly 1,350,000 g (about half cranes, painted in rainbow colors and symbols of peace, to the
the weight of an elephant) of carbon emission in just one day! named shelter where many lives were lost in the Battle of Okinawa.

36
Introduction Our Strategy Environmental Social Governance

Social

Diversity, Equity + Inclusion Sta

f f PRIDE Celebratio
ns

Diversity, Equity & Inclusion (DEI) is vital to creating and maintaining a successful workplace; one founded on the principle that all people
can thrive personally and professionally. Our emphasis, and cultural efforts to promote DEI are an essential component to how we
operate internally and externally.
Every day, we celebrate the diversity of our staff by fostering an environment that welcomes and respects every individual so they can
grow to be the best version of themselves. Through our Staff Resource Groups (SRGs), fireside chats, webinars, and other activities and
initiatives, we help our people to connect, spread awareness about important causes, and improve the diversity and inclusivity of our
workplace.

DEI is deeply valued, and purposely embedded into the DNA at Concentrix. It’s a
fundamental aspect of our ability to cultivate a nurturing and supportive environment
for all staff, creating a culture where everyone is affirmed, feels seen, heard and
appreciated for their remarkable contributions. When we strive to instill a more in-
depth understanding of our uniqueness, that uniqueness is embraced and celebrated.
Here’s what DEI means to us:

Be Seen, Be Heard
We believe in being accountable. It’s important
to understand our DEI metrics and benchmarks

35 %
30% 150K
to support our focus on increasing commitment
to diversity, equity, and inclusion. Our first
Increase YTD In Executive Team Diversity, Equity, and Belonging survey showed

Our
Staff Have Self
Diverse Vendor Are Sponsors a 4.26 rating out of 5, noting staff feel we have a
Identified
Spend Of SRG Groups welcoming and positive culture.

Commitment
Our “Be Seen, Be Heard, Be You” campaign
provides opportunities for staff to voluntarily

for 2025:
share aspects of their identity as an extension
of inclusivity of our diverse staff and to date
over 150,000 staff have self-identified. We
implemented a new feature in Workday where
Create workplaces that staff can voluntarily display preferred pronouns
in their profile. Additionally, over more than
reflect the communities we 2,000 listening circles ensured a safe space to
share thoughts on reinforcing inclusive behaviors
are in and diverse representations.

37
Introduction Our Strategy Environmental Social Governance

In Action: Create workplaces that reflect the communities we are in

Staff Resource Groups

Staff Resource Groups (SRGs) play an essential role in ensuring our people’s voices are heard. These voluntary, staff-led groups—which include the Network of Women (NOW), the Black Professionals Network (BPN),
PRIDE, and ABILITY (People with Disabilities)—serve as a resource for our people to connect, spread awareness about the causes that matter to them most, and help us improve the diversity and inclusivity of our
workplace. As we invest in our people, we acknowledge that DEI also supports the development of our staff. For our utilization of NOW to diversify our global workforce and provide additional opportunities for career
growth, we earned, for the fourth time, a Gold Brandon Hall award for Excellence in Diversity and Inclusion Strategy.

PRIDE NETWORK OF WOMEN

“A diverse, equitable and inclusive workplace promotes a sense of “The Network of Women allows us the opportunity to build a strong
belonging for minorities as it makes us visible. Visibility is crucial to networking group that encourages mentor relationships and grow
create awareness. Being aware of diversity helps teams find faster the women of Concentrix in their careers. This group allows us
and better solutions to overcome challenges.” to elevate the women in Concentrix and build and influence our
programs, support clients, and build a truly diverse organization.”
Hellen C.
Costa Rica PRIDE - Chair (CR) Cindy B.
Network of Women, Global Chair (CAN)

BLACK PROFESSIONALS
ABILITY
NETWORK
“I believe DEI to be a cornerstone for a strong foundation as it drives “Concentrix culture is built on diversity, inclusivity, and equality.
innovation and acts as a catalyst for change management. When We cannot have culture without differences. Our differences are
cultural backgrounds are embraced for their wealth of knowledge what give us the ability to have a vast network of staff, clients,
and differences, the company and staff thrive.” and customers. ABILITY represents all individuals no matter their
abilities background, and strives to help support these individuals by
providing an environment that brings equal kindness, respect, and
Ron P. opportunities.”
Black Professionals Network, Global Chair (US)

Amber S.
ABILITY Network, Global Chair (US)

38
Introduction Our Strategy Environmental Social Governance

Social maica St
af f Mem
be

Wellness
Ja rs

Our staff are the heart of our company. Their wellbeing is our top priority, and we aim to create a workplace that nurtures health and
happiness for everyone. Our army of over 2,000 Mental Wellness Partners serves staff every day and 221 Peer Support Partners engage
them around difficult topics. Additionally, nearly 47,000 of our staff have been trained in mental health awareness and 27,000 people
leaders have been trained on spotting signs of mental health concerns. Staff also have access to our confidential EAP program, which is
designed to promote and support wellbeing across a wide range of issues.

Our deep commitment to the global wellbeing needs of our people

led to the development of Wellnest, our wellness program for content
moderation staff designed to positively impact behavioral and mental
health resiliency, as well as psychological safety, in and out of the
workplace. We’ll share more about Wellnest later in the report.
We recently made another step into the future of digital health for our
staff, acquiring KeepAppy Limited, a wellness platform that empowers
users with tools to help manage their mental health and wellbeing. Its
comprehensive suite of wellness features brings a practical and holistic
approach to mental health with data-driven experiences and tailored
recommendations based on the mental wellbeing profile of its users. It
has been recognized and awarded worldwide for its clinical excellence
and mission driven approach to digital health and wellbeing.

Our
Commitment KeepAppy
n Co
rporate C

for 2025:
ga ha
or lle
n
M

JP

ge
Create a place that
nurtures health, happiness
and wellbeing for all staff
Wellnest by Concentrix

39
Introduction Our Strategy Environmental Social Governance

In Action: Create a place that nurtures health, happiness and wellbeing for all staff

Innovating With Wellnest

Wellnest was designed to lead the charge on changing how the customer experience industry addresses the rapidly
growing need for human review and filtering of digital content across technical platforms around the world. With
billions of pieces of content uploaded daily, this work is done through digital platforms and their partner networks
who, via automated algorithms and human moderation support, must act as guardians for the global population so
they can consume content safely. Wellnest puts an agenda of wellbeing at the forefront of every action in this space. il
In Braz
A leader in the content moderation space, Wellnest has successfully raised the bar in workplace wellbeing for content taf f
moderation at an industry level. And in 2021, it contributed 57% business growth, created 3,600+ jobs worldwide, “Wellness, to me, involves pyS
facilitated 10+ new business partnerships globally, and paved the way for approximately 96% staff retention. ap
being mindful of your

H
Our Wellnest program fosters a culture of wellbeing and understanding with clinical expertise and operational body’s physical, mental and
excellence across 5 key pillars…
emotional needs so that you
can perform and live at your
highest.”
Purposeful Moderation Adaptive Delivery
Building a meaningful culture in
Instilling a fundamental shift
what we do as responsible leaders
in our combined management
of moderation

Dalida A.
Holistic Wellness Cognitive Health Global
Communications,
Ensuring our Moderation working
A transparent and US
environment and practices are
uncompromising focus on five
protective of cognitive health and
pillars of holistic wellness
mental resiliency

Relationships
Fostering positive interpersonal
and work relationships within

2.2B
our employee wellness program

Annual Content
20 +
40+ 11.5K
Languages
+ Social Clinical Wellness Trust & Safety
Supported In 14
Moderation Professionals Experts
Countries
Reviews

40
Introduction Our Strategy Environmental Social Governance

appy Staf f In Japan

H

ACT WITH China S

taf f Members

INTEGRITY
and do the right thing.
Always.

Our Commitments
• Lead with diversity of thought and a view to the future

• Enforce standards for ethical business conduct

• Lead in cybersecurity and data protection practices

UN SDG Alignment

41
 Introduction Our Strategy Environmental Social Governance

DOING THE RIGHT THING. ALWAYS. Sekiyama, Jap

an

Integrity is part of our DNA. It guides our decisions. We are continuously developing our
processes and policies to ensure that we are doing the right thing, always. Since our last
report, we have looked more closely at our supply chain and have increased our scrutiny
of the people we rely on to support our business around the world. We continue to
“I’m delighted with the monitor our processes to ensure we keep our defenses up against cyber attacks. This all
great progress we’ve made starts with our most important resource – our people.
since our last report in the way we
We govern and operate through commitments across three areas:
govern our business, protect the data in
our care, and work with our people. I am
Board & Executive Diversity
both proud and excited to say this progress
shows no signs of slowing! We’ve increased Our diverse Board of Directors and well-rounded executive team
bring different experiences, backgrounds, and points of view that all
the number of staff who’ve been cybersecurity
contribute to a more effective decision-making process and better
a Rica
trained to nearly 100%, our Board has strong outcomes for our stakeholders. , Cos
t
x
women representation, and each of our 290,000+ Ale
people have committed to acting with integrity
through every choice they make. I am truly Ethics & Compliance
honored to be a part of such great change The duty to act ethically is built deep into our culture and shapes every
and look forward to even more progress single decision we make.
as we strengthen our commitment to
ethical behavior and care for each
other on our path to 2025.” Cybersecurity & Data Protection
We strive to be a leader in cybersecurity and data protection best
practices. We value the trust our clients place in us—it’s the reason we
take our dedication to integrity so seriously.

Jane Fogarty
EVP, Legal + Corporate
Secretary

42
Introduction Our Strategy Environmental Social Governance

GOAL PROGRESS
Our clients and staff put a lot of trust in us every day. Over the past year we have continued to earn that trust, upholding the highest standards,
engaging our people and partners, and delivering against our Ethical Business Conduct and Cybersecurity and Data Protection practices and goals.
As you read on, you’ll see how we have made progress towards our goals, like training nearly all staff on cybersecurity compliance and achieving an
almost 100% commitment to ethical business practice across our workforce.

2022 2025
Goal Actual Goal Progress

~100% COEBC staff sign-off 99.6% ~100%

Ethics + Compliance
Enforce standards for ethical Promotion of whistleblower and anti-corruption programs globally ✓ ✓
business conduct.
100% compliance with Vendor Code of Conduct * 100%

Cybersecurity + Data Ensure we never let our guard down ✓ ✓

Protection Ensure compliance in cybersecurity training 88% 90%
Lead in cybersecurity and data
protection practices. Invest in industry-leading security infrastructure ✓ ✓

Act with
Met or Need to
exceeded On Track Accelerate

Integrity *Measurement process being developed

Metrics reported as of May 2022

And do the right thing.

Always.

43
Introduction Our Strategy Environmental Social Governance

Governance

Board And Executive Diversity

We are deeply committed to caring for our diverse staff, stockholders, clients, communities, and planet, and the way we govern is shaped by that
pledge. Similar to the qualities we look for in our own people, our Board of Directors form a team of exceptional advisors with diverse backgrounds,
unique qualities, passion, and a variety of experiences, as well as diversity to represent our staff. Our Board is majority-women led, and 25% of its
members are from underrepresented minorities, outpacing most Fortune 500 companies and Nasdaq diversity objectives.
Our Board members, who you will read about in the coming pages, have exceptionally
strong business leadership backgrounds, and are deeply experienced in the areas
that matter most to our success, including tech, talent, and finance. They also care
passionately about our ESG initiatives and receive regular updates about our progress. “We are deeply committed to our
Our Board governance maintains fully independent audit, compensation, nominating, ESG efforts because the wide array of
and governance committees. We invite you to learn more about our Board and Board different perspectives and experiences
governance by reading our annual proxy statement.
our diverse company brings helps us better
Our Board also advises our passionate executive leadership team, who is responsible care for others. On behalf of the Board,
for guiding Concentrix each day, and who reflect the global reach of our business. Our
executive leaders are diverse and well-tenured thought leaders with more than 360 we’re proud to lead our business in such
years of aggregate experience steering companies, through competition and business a way and will continue harnessing our
challenges, to success. people’s diverse perspectives to make
As we continue on our path to 2025, we are fully committed to leading with diversity the world a better place.”
of thought and a view to the future, always.

Our
Commitment Kathryn Marinello
for 2025:
Chairperson of the Board

Lead with diversity of

thought and a view to the 50/50 Women on BoardsTM
future is driving gender balance and
diversity on corporate boards and
recognized Concentrix for gender
diversity on our Board.

44
Introduction Our Strategy Environmental Social Governance

Governance

Board And Executive Diversity

Kathryn Marinello
Chairperson of the Board
Kathryn Marinello is a natural and passionate business
Chris Caldwell
Director
leader and was chosen to serve on our board due to her
extensive leadership experience, including on several As the leader of Concentrix for more than 15 years, Chris
public company boards of directors, and her strong Caldwell has extensive knowledge of the industry and is
background with the consumer services, technology, and uniquely qualified to understand the opportunities and
BPO industries. challenges facing our business.
37% M 63% F

BoD Diversity
Teh-Chien Chou
Director LaVerne Council
T.C. Chou is a seasoned business leader who was chosen Director
to serve on our board due to his strong background LaVerne Council is an innovative industry leader who
in finance and his substantial experience with public
company boards of directors, including several
was chosen to serve on our board due to her strong
background in information technology and expertise 275+
technology-focused companies. with leading transformational change.
Committees: Audit Chair + Nominating and Governance Committees: Audit + Compensation YEARS

Kathryn Hayley Experience

Jennifer Deason Director
Director A dedicated business leader, Kathryn Hayley was chosen
Jennifer Deason is a strong tech leader who was chosen to serve on our board due to her strong background in
to serve on our board due to her experience with information technology, financial services, and talent
consumer-focused, technology-enabled businesses and management as well as her extensive experience as a
her strong background in financial and operating roles. public company leader.
Committees: Nominating and Governance + Audit Committees: Compensation Chair + Nominating and
Governance Finance Information Human Marketing
Technology Capital

Ann Vezina
Dennis Polk Director
Director
As a TD SYNNEX Board member, Ann Vezina has a strong
As the former Chief Executive Officer of SYNNEX, Dennis background with Concentrix and is deeply familiar with
Polk has deep knowledge of Concentrix and our industry. its offerings. She also has extensive experience in the Strategic Financial Communications New Economy
He also brings to our board strong leadership skills and BPO industry and with personnel management. Planning Services Businesses
an extensive background in finance, operations, and
distribution. Committees: Nominating and Governance Chair +
Compensation Industry Experience

45
Introduction Our Strategy Environmental Social Governance

Governance

Executive Leadership
Our clients place deep trust in us to represent their
brands every day. We take that responsibility seriously.
Each choice we make in the way we do business and
Chris Caldwell Kathy Juve Diane Hanson
every connection with every customer has the potential to President and CEO
EVP, CX Technology,
SVP, People Solutions
affect this trust. Analytics & Insights
Started September 5, 2005 Started October 3, 2005
Started January 4, 2016
Our Senior Executive Team (SET) embodies our culture
and commitment to ethical business practices which
they demonstrate on a daily basis. Geographically diverse,
the SET works as a cohesive team, demonstrating our
ability to work across cultures and time zones, with each
leader’s voice being heard to guide the direction of our Guy Brosseau Jason Marasigan Cormac Twomey
business. This is the team that brings contrarian views on EVP, Information Systems & EVP, Global Operations &
SVP, Corporate Development
how to run a business to life, challenging each other in Security Delivery
Started April 2, 2012
Started October 1, 2012 Started June 7, 2014
how to be disruptive in the marketplace in each decision
that is made. The SET is fanatically aware of the trust that
our clients and staff put in them, to lead with ethics and
integrity, always.

Philip Cassidy Dinesh Venugopal

EVP, Strategic Projects & Andre Valentine
President, Concentrix Catalyst
Corporate Strategy Chief Financial Officer
Started October 5, 2020
Started February 14, 2000 Started August 18, 1997

62% M 38% F
Monica Egger
Executive Diversity SVP, Financial Planning &
Jane Fogarty
EVP, Legal & Corporate Secretary
Analysis
Started September 20, 2021
Started July 28, 1997

360+
YEARS Debbie Gonzalez Rick Rosso
SVP, Global Marketing & EVP, Sales & Account
Communications Management
Started September 21, 2020 Started March 14, 1984
Experience

46
Introduction Our Strategy Environmental Social Governance

Governance

Ethics + Compliance
Doing good runs deep in our DNA at Concentrix, and we are wholly invested in integrity and ethical business conduct with every decision we make. Our staff commit to ethical behavior annually, and we take every
action possible to only work with like-minded clients, vendors, and partners who both align with our high standards of ethical business conduct and believe in its importance. As you continue reading this report, you’ll
learn more about how we work hard on a global scale to keep the data in our care safe, represent our communities with compassion and care, ensure human rights are respected through every step of our business
journey, and set clear expectations of integrity in everything we do.

Code of Ethical Business Conduct (COEBC)

Our COEBC is an important guide on how we govern our business and act with integrity always. Each year, we ask everyone in our organization to review our COEBC, achieving very near to 100% acknowledgment by
our staff, a real indication of the importance of ethics from the top down in our company.
In fiscal year 2019, the sign-off rate was 99.98%. In the midst of the COVID pandemic in fiscal year 2020, sign-off was 97% and we are proud to report that in fiscal year 2021 we reached a sign-off rate of 99.55% from our
staff around the world, affirming their commitment to ethical behavior.

Anti-Corruption
We have zero tolerance for bribery, kickbacks, or any other form of corruption. Staff are prohibited
from accepting or offering any form of improper payment when conducting our business, and
our COEBC emphasizes strict compliance with the U.S. Foreign Corrupt Practices Act, the United
Kingdom Anti-Bribery Act, and similar laws around the world.
Our COEBC also requires that business decisions be made free from conflicts of interest. All staff,
regardless of level, are prohibited from exploiting their position for personal gain and are required
to report any actual or apparent conflicts that could interfere with acting in the company’s best
interests.

Our
By taking such a strong stance against corruption, we aim to assure our people, clients, and
shareholders that doing good is in our DNA, through and through.

Commitment Whistleblower Program

for 2025:
We encourage staff to help keep our company ethical not only through their actions, but by
reporting any misconduct through our whistleblower program. It provides multiple avenues
to report concerns anonymously, including a confidential website with multilingual reporting
capabilities that’s accessible 24 hours-a-day, 365 days-a-year. Staff can also submit concerns through
Enforce Standards regional toll-free hotlines or by directly contacting the Chair of our Audit Committee or our outside
for Ethical Business corporate counsel.
We investigate all credible complaints received through our whistleblower program and report
Conduct to the Audit Committee on complaints received at least once per quarter. This helps us serve our
clients, people, and business in a way that meets our strict ethical commitments.

47
Introduction Our Strategy Environmental Social Governance

Governance

Doing the right thing. Always.

Responsible Supply Chains
y sical Security Team
We do business with vendors and partners who embrace our values and principles and are committed to abide by our Vendor Code of Conduct, thereby helping us Ph
ensure that we have a clean and sustainable supply chain. We are implementing a new process for checking the anti-corruption and anti-modern slavery practices
of our suppliers. In this new program, we will be targeting our main suppliers and engaging in a more thorough review of their practices to ensure that our supply
chain continues to meet our high standards..
In our COEBC, we make commitments to the global communities in which we operate on matters like maintaining fair competition, respecting human rights, and
not engaging in bribery or corruption. We ensure that our global supply chain also complies with these commitments by requiring that our vendors and partners
embrace our values and principles as well. Accepting a purchase order from our company commits our vendors and partners to our Vendor Code of Conduct which
requires the same ethical principles that are in our COEBC to be the rules for business conduct.

Human Rights
In 2022, we will be adopting a new Human Rights policy that will bring together our
standards in relation to human rights in one document. Our views on human rights
f Members
India Staf are well known within our company through our principles outlined in our COEBC and
internal human resources and employment policies. We also have statements that
comply with UK and Australian legislation which reflects our position against any forms
of slavery. We pay our people a living wage in each place we do business, and we ensure
our supply chain does not engage in modern slavery practices. We are committed to the
tenets of international human rights policies in our workforce and our supply chain. aysia Staf f Member
Mal s

Trading Policy
Our insider trading policy supports our commitment to investors by prohibiting trading
activity at any time a staff member has material non-public information. The policy also
limits trading for a broad group of senior management to limited windows following
the release of quarterly earnings. All senior executives are strongly encouraged to trade
through 10b5-1 plans that are entered into at least three months prior to the first trade.

48
Introduction Our Strategy Environmental Social Governance

Governance

Cybersecurity + Data Protection

Cybersecurity
Keeping the data of our business, people, and clients secure is fundamental to our commitment to doing the right thing, and it’s critical for our business success. All it takes
is one person violating our clients’ trust to compromise the reputation of our company. We are incredibly inspired by our people’s commitment to recognize the magnitude
of that responsibility and put in the dedication every day to live and work by it.
Data theft attempts are on the rise every day. That’s why we invest heavily in security technologies to safeguard our infrastructure and people.

System And Payment Card International HITRUST Compliant Concentrix UK Is General Data
Organizational Industry (PCI) Organization Of CSF To HIPAA Cyber Essentials Protection
Controls (SOC) Data Security Standardization Certification Regulation Certified(CE) Regulation
Standard (DSS) (ISO) (GDPR)

Data Protection
We also take our obligations under the European Union’s General Data Protection Regulation (GDPR),
the Philippines Data Privacy Act, the California Consumer Privacy Act, and similar laws seriously, and
extend the same level of protection to all personal data as a baseline.
e Operatio
efens ns
We have a focused monitoring and review program to continually mature the management system D Ce
b er nt
through internal and external review and audit programs. Our management systems are certified for

Our

Cy

er
ISO 27001:2013, PCI DSS, HITRUST CSF version 9.3, SOC 2, ISO 22301:2019, ISO 22320:2018, ISO 27032:2012.
Our Cyber Defense Operations Center operates 24 hours-a-day, 7 days-a-week, year-round to ensure all

Commitment
anomalies are handled per defined procedures and risk is minimized.
To help our staff stay updated with the changing dynamics of cybersecurity and privacy, we invest

for 2025:
in education and awareness. Our staff are regularly trained on identifying and reporting information
security risks and vulnerabilities that may require increased vigilance, and more.
During fiscal year 2021, and during the pandemic, 88% of our people completed our dedicated data
Lead in Cybersecurity security and cybersecurity training, a testament to our commitment to protecting the data we work
with at all costs.
and data protection
practices

The Golden Data Security Cyber Security

Globe Tigers Council Of India Transformance
Award (DSCI) Award

49
Introduction Our Strategy Environmental Social Governance

In Action: Lead with diversity of thought and a view to the future

Doing the right thing always

We are fanatical about our staff, and we believe in doing what is right by them every time, no matter what. This
was recently put to test in the Philippines, when the government ordered all customer experience companies
in economic zones to return to the office or lose certain tax breaks. And while the worst of the pandemic is
100K 57%
seemingly over and many companies opted to return to the office, in true Concentrix style, we consulted our staff. Staff In Work At
Philippines Home
Their health and safety are our top priority, and many made it clear that they felt safer and preferred to work from
home. Happy staff equal better customer experiences, and better customer experiences create satisfied clients.
And since our clients were satisfied with our people’s work and the connections they were forming with their
customers, we gave staff the option to stay remote even if it meant losing tax breaks. Amit’s
interv
iew on CN
We are still giving our teams the option to remain remote, and we will continue to do so because it’s the right N Philipp
thing to do. ines

“Our staff really want to be at

es’ Staf f Working A home...one thing we’ve seen is a
pin tH
ilip om surge in our countryside workforce,
h e
P areas where we’d never be able to
build a physical location. The second
thing is our workforce has become much
more inclusive. We’ve never had this much
participation from working mothers and
people with disabilities because someone
who is mobility challenged is now able
ines’ Staf f Working At H
to work from home and does not Ph
ilipp om
e
have to commute a couple of
hours every day.”

Amit J.
SVP,
Philippines Delivery +
Operations

50
Introduction Our Strategy Environmental Social Governance

Governance

Proactive + Prepared
Risk Management Our US Staf f
Managing risk is an important part of a corporation’s business dealings. We cannot be successful unless we know of
the risks in our business and how we can mitigate those risks. We undertake an enterprise risk management process
with our board of directors on an annual basis. These risks include all risks to the company including security, fraud,
cyber attacks, pandemics, business loss and all other types of risks that could affect a modern enterprise. While this is
an annual review with our board, our executive team also reviews risks on a more regular basis. It was through our risk
management process that we were able to turn very quickly to providing a fully remote working solution during the
COVID-19 pandemic for all of our 290,000+ staff worldwide, all while still supporting our clients in their businesses during
this period of global turmoil.
Concentrix Catalyst
Business Continuity
Our business supports our clients who need to be available to their customers on a 24/7/365 basis. Ensuring this support
requires constant monitoring of our network and systems, which we achieve through our Cyber Defense Operations
Center which is open all hours of the day, all days of the week, all weeks of the year. If an issue arises, we have a global
and effective crisis management team that meet at a moment’s notice, whether the issue is technical such as a potential
cyber breach, or physical such as an impending natural disaster. Our disaster recovery is swift and our internal chat group
of our top global leaders ensures that help is provided and information is disseminated quickly around the globe.

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