TEECE - The Foundations of Entreprise Performance
TEECE - The Foundations of Entreprise Performance
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Academy of Management Perspectives
SYMPOSIUM
The dynamic capabilities framework has had a significant impact on strategic man-
agement theory and practice, but the sizable literature on the topic has not always been
unified. This paper begins with a restatement of the framework encompassing clarifi-
cations and extensions that have occurred since it was introduced. The paper high-
lights key elements that have been omitted or poorly integrated into the dynamic
capabilities literature: the role of individual action by entrepreneurial managers, the
role of resources, strategy, and the distinction between ordinary and dynamic capa-
bilities. Dynamic capabilities is advanced as a multidisciplinary framework to explain
long-run enterprise performance. Ambidexterity and other related frameworks are
tailored versions of dynamic capabilities. Linkages between (strategic) management
theory and (Austrian) economic theory are explored. The concepts of x-inefficiency
and d-ineffectiveness are compared.
In this paper, I outline the dynamic capabilities liver products and services. There are two impor-
framework in a manner that I hope will aid future tant classes of capability: ordinary and dynamic.
research by reconciling and integrating various per- Ordinary capabilities involve the performance of
spectives. In particular, I integrate the resources administrative, operational, and governance-re-
and capabilities paradigms in the field of strategic lated functions that are (technically) necessary to
management while analytically separating (and re- accomplish tasks. Dynamic capabilities involve
lating) strategy and capabilities. I hope that pack- higher-level activities that can enable an enterprise
aging dynamic capabilities concepts in this manner to direct its ordinary activities toward high-payoff
will help scholars and practitioners alike better endeavors. This requires managing, or "orchestrat-
understand the framework and allow it to be ap- ing," the firm's resources to address and shape
plied more consistently. rapidly changing business environments.
To address some inchoate dimensions of the dy- The dynamic capabilities framework was created
namic capabilities literature, this paper begins with with an ambitious agenda in mind, namely to pro-
a restatement of the framework incorporating clar- vide a general framework to help scholars and prac-
ifications and extensions that have occurred since
titioners understand the foundations of firm-level
it was introduced.
competitive advantage and associated enterprise
One of the fundamental concepts in the frame- value creation and maintenance. The context as-
work is that of capability. An enterprise capability sumed was business environments where there is
is a set of current or potential activities that utilize
strong innovation-driven competition, often global
the firm's productive resources to make and/or de-
in scope. It was hypothesized that strong dynamic
capabilities and good strategy anchored by diffi-
cult-to-imitate resources are the basis for the sus-
I wish to thank Greg Linden and Sunyoung Leih for
helpful comments and assistance. Thanks also to Marga- tained competitive advantage displayed by a hand-
ret Peteraf for feedback on an early draft and to an anon- ful of firms that have endured for decades, even as
ymous reviewer for helpful suggestions. they may have shifted the focus of their activities.
328
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teints
zation is to perform
orremain fixed. Hence, inertia is
th
(Bloom et
often inadvertently imposed by efforts to achieve
even best "best"
practice. Moreover, the perceived need to
at least
maintain best practice and high productivity som can
distract top management from
global com bringing about
change.
benchmark
nologies,
In short, ordinary capabilities can best be thought an
of as achieving technical efficiency and "doing
managemen
troduce cli
things right" in the core business functions of op-
erations, administration, and governance. Even
prietary -
though there is considerable dispersion, a rela-
innovations
to their rivals and to firms in other industries. This tively high level of (basic) ordinary capabilities ex-
pattern of diffusion was observed, for example, ists in industries open to global competition and in
with respect to the implementation of the multi- most firms in developed countries. Such capabili-
divisional (M-form) organizational structure in ties often have a high public domain component,
large-scale corporations in the middle of the 20th and, even if not, they are readily imitable and can
century.4 therefore generally be acquired.
In globally competitive industries, best practices I don't mean to denigrate the importance of ordi-
are now close to universal. Bob Lutz (2011), the nary capabilities; they are often fundamental and
former vice chairman at General Motors, illustrates can support competitive advantage for decade-long
this point for the automotive industry: periods. Indeed, in developing countries, mastering
The operations portion of the automobile business
existing technologies and practices may be more
has been thoroughly optimized over many decades, important than innovation. But on their own, they
doesn't vary much from one automobile company to won't bring long-run success unless competition is
another, and can be managed with a focus on repet- weak because of governmentally imposed barriers
itive process. It is the "hard" part of the car business to competition or other institutional and cultural
and requires little in the way of creativity, vision or barriers to competition.
imagination. Almost all car companies do this very Whereas ordinary capabilities are about doing
well, and there is little or no competitive advantage things right, dynamic capabilities are about doing
to be gained by "trying even harder" in procure- the right things, at the right time, based on new
ment, manufacturing or wholesale.
product (and process) development, unique mana-
More important, the presence of strong and even gerial orchestration processes, a strong and change-
differentiated ordinary capabilities says nothing oriented organizational culture, and a prescient
assessment of the business environment and tech-
about whether the current production schedule is
the right (or even a profitable) path to follow in the nological opportunities.5 Table 1 lays out these ba-
future. When the firm's output is tuned to what the sic distinctions, which are developed and main-
market desires, strong ordinary capabilities may be tained throughout this paper.
sufficient for competitive advantage, but only until At the risk of further oversimplifying, efficiency
conditions change. is at the heart of ordinary capabilities; dynamic
Meanwhile, best practices can become a trap, as capabilities are about adapting, orchestrating, and
the relentless and single-minded pursuit of effi- innovating. Strong dynamic capabilities allow
ciency can drive out the capacity to effectuate
change, making the organization sclerotic. Effi-
ciency is easiest to achieve if the tasks the organi- 5 Many discussions of operations strategy drift into
what I think of as dynamic capabilities. Some scholars
see operations strategy as developing resources and con-
figuring processes so that there is good strategic fit with
4 In the petroleum industry, the M-form structure dif- the business environment (Van Mieghem, 2008). In the
fused to a majority of the leading firms over a period of fast food industry, for example, ordinary capabilities in-
about 15 years (Armour & Teece, 1978). Once this organ- volve key performance indicator metrics, training sys-
izational best practice became widely adopted, the tems, motivation, monitoring, and so on. Dynamic capa-
econometric results show that the higher profits associ- bilities address figuring out new products to put on the
ated with its early adoption in the U.S. petroleum indus- menu, new operating hours (e.g., late night), and new
try dissipated. locations (central versus suburban).
TABLE 1
Some Differences Between Ordinary and Dynamic Capabilities
Ordinary capabilities Dynamic capabilities
Purpose Technical efficiency in business functions Achieving congruence with customer needs and with technological
and business opportunities
Mode of attainability Buy or build (learning) Build (learning)
Tripartite schema Operate, administrate, and govern Sense, seize, and transform
Key routines Best practices Signature processes
Managerial emphasis Cost control Entrepreneurial asset orchestration and leadership
Priority Doing things right Doing the right things
Instability Relatively imitable Inimitable
Result Technical fitness (efficiency) Evolutionary fitness (innovation)
This was
itated by other firms that did not and cannot reshare
(2003). At
this history and that have a different corporate cul-ce
CEO and
ture. th
Moreover, the replicability of a signature pro-
key develo
cess or business model is often confounded, partic-
ularly externally, by
sponse andwhat Lippman and Rumelt g
might(1982) called "uncertain
be imitability." This, along
th
with a high tacit component to the underlying
dynamic ca
knowledge, may keep a signatureand
culture, process effec-
a new
tively proprietary busin
for considerable periods. As a
integral to
result, signature processes themselves could satisfy t
dynamic
the key criteria defined by Barney (1991) for re- c
(2002,
sources that can support
p. durable competitive
14 ad-
vantage: valuable, rare, imperfectly
achieve par imitable, and
theirnon-substitutable
intern (VRIN). Hence, signature pro-
link cesses
and (and signature business models) can belean
factor that differentiates the winners from the los- important source of heterogeneity, at least for quite
ers and survivors." The reason is that knowledge a while (Jacobides & Winter, 2012).
and capabilities are not only scarce; they are often A corollary of the fact that signature processes
difficult to imitate. Sometimes they can be bought; and certain other VRIN resources are products of
generally, they have to be built. Their astute orches- the firm's heritage and past managerial decisions is
tration requires entrepreneurial capabilities that that dynamic capabilities tend to get built, are dif-
many management teams simply don't have. ficult to imitate, and cannot generally be bought.
Managerial decisions help create and shape ca- Tim Cook, a longtime executive at Apple and its
pabilities and determine how they are deployed current CEO, said in February 2013, with reference
(Dosi, Faillo, & Marengo, 2008). This "asset or- to the company's integration of hardware, software,
chestration" function (Teece, 2007), the core of and services: "Apple has the ability to innovate in
dynamic capabilities, is undergirded by three all three of these spheres and create magic
sets of organizational processes (Teece et al., isn't something you can just write a c
1997): (1) coordination/integration, (2) learning, is something you build over decade
and (3) reconfiguration.7 Coordination and inte- Cook's statement also hints at the in
gration routines involve combining various re- between innovation in all three sph
sources in an entrepreneurial fashion, such as for Over longer periods, even signatu
the development of new products. Learning is an become imitable by others. This trans
outcome of practice and experimentation and al- curred with Toyota's lean produ
lows tasks to be performed more effectively. Re- which is a tightly integrated set of
configuration, or transformation, entails recom- encompasses the entire value chain
bining and modifying existing resources. design to customer relations (Wom
Although processes are an element of dynamic Roos, 1990). The "Toyota Production
capabilities, good managers are able to think cre- vided the automaker a source of comp
atively and act entrepreneurially without the ben- tage for decades despite numerous
efit (or constraint) of routines. To the extent that attempts at imitation. However, it e
top management processes are routinized, they are fused to other firms and industries.
likely to focus on "signature processes" (Gratton & occur in the development of new d
Ghoshal, 2005). Signature processes arise from a important goal is achieving regulator
company's heritage, including its prior manage- present, many major pharmaceutic
ment actions, certain irreversible investments, and have well-developed, idiosyncrati
context-specific learning. Because of their deep, managing the approval process. In t
enterprise-specific roots, they are not so easily im- such systems could become stand
available from a business service p
this occurs, what was a higher-orde
7 In terms of the three primary clusters of dynamic the pharmaceutical industry degrades
capabilities, asset orchestration is most relevant as an order (ordinary) capability. This is t
underpinning for seizing and transforming. strong dynamic capabilities require th
term financial
ization have the capability to modify success; they
(or reinvent)
even signature processes, and to do so continu-
necessary.
ously, or at least semicontinuously.
Firms with weaker capabilities require different
strategies than firms with stronger capabilities. For
example, in a company that has a culture resistant
The Basic Logic of the Capabilities Framework
to change, the new capabilities required to imple-
Dynamic capabilities do not mentoperate
a strategy may alone.
need to beThey
acquired rather than
must be coupled with effectivedeveloped in-house, and to
strategizing the resulting
bring acquisitions
about competitive advantage. managed
The basic separately
logicin a way
ofthat
the minimizes con-
flicts with in
capabilities framework is shown incumbent
Figureunits. 1.
In the diagram, organizational capabilities
Ultimately, good performance drive
requires strong dy-
enterprise performance. They shape
namic and
capabilities are seize,
to sense, under-
and transform in
girded by VRIN resources. Strong
conjunction dynamic capabil-
with a good strategy. It is important to
emphasizegood
ities must also be integrated with the corollary:
strategyThe effectiveness
to of dy-
effectuate strong performance.namicIn capabilities
short, canthebe compromised
joint by poor
presence of strong dynamicstrategy. The greater the
capabilities, diversityre-
VRIN and rate of
sources, and good strategy is necessary and suffi-
change in business environments, and the greater
cient for long-run enterprisethe importance ofsuccess.
financial intangible (including relation-
Strong ordinary capabilities (operations,
ship) assets, the more critical admin-
good strategy and
istration, governance) must strong
be accessed by the en-
dynamic capabilities become for the firm's
terprise, but they need not growth
necessarily be owned.
and financial performance.
Managing a plethora of ordinary In the dynamiccapabilities can the em-
capabilities framework,
undermine dynamic capabilities. In other
pirical phenomena words,
being described are recognized
ordinary capabilities are not sufficient
as quite fluid, even if for long-concepts
the underlying
FIGURE 1
Some orga
noted that there is nothing automatic about techno-
Winter
logical and organizational learning. (20
Learning and innovation benefit from light-touch
"firefightin
management
"high-paced - especially where expert talent is
haps concerned (Teece,
creati 2011b). Horizontal interaction
among talented people with diverse knowledge
behaviors."
solving bases inside and outside the enterprise
- is generally in
solving.11 required to solve complex problems, giving support Y
possible to the "open innovation" paradigm (Chesbrough,th
fighting" 2003). Dynamic capabilities demand both an exter-
have micro-routines embedded within. nal (outside the organization) and internal orienta-
Productive transformation, the kind that leads totion by management. The learning and innovation
enterprise growth, ultimately requires routines andthat undergird transformation (and dynamic capa-
entrepreneurial actions for the introduction of newbilities more generally) and contribute to durable
activities alongside existing business lines. In toocompetitive advantage often need to be global in
many organizations, there may be a readily avail- scope. Multinational enterprises competing in di-
able set of routines for downsizing the enterprise, verse contexts have the possibility to learn across
but there is generally no routine in place for grow-different geographies (Teece, 2014).
ing it. The dynamic capabilities framework could also
In the course of exploring future possibilities be applied to help illuminate national economic
while exploiting present opportunities, many po- development, such as the successes of the Asian
tentially incompatible activities will need to take "tigers" (and the lackluster outcomes in many other
place simultaneously: developing new products countries). Whereas traditional economic devel-
and services while improving existing ones, servic- opment theorists stress resource accumulation
ing existing customers while acquiring new ones, (propelled by high rates of investment), the dy-
hiring top talent while retaining current staff, in- namic capabilities framework stresses the impor-
troducing new processes while improving opera- tance of enterprise-level entrepreneurship, in-
tions, and so on. This requires a particular subset of novation, learning, and good strategy. This
dynamic capabilities that O'Reilly and Tushman resonates with emerging theories of development
(2004) called "ambidexterity." (Lall & Teubal, 1998). When Nelson and Pack
Common to the pursuit of change, the fine-tuning (1999, p. 434) noted that "if . . . one marshals
of existing (ordinary) capabilities, and the synchro- [inputs] but does not innovate and learn, devel-
nization of business processes and models with the opment does not follow," they implicitly en-
business environment is learning, a critical dimen- dorsed the importance of dynamic capabilities
sion of dynamic capabilities. The enterprise must for national economic development.12
learn (1) what customers want, (2) what new tech-
nologies might allow, (3) what aspects of the busi- THE BIFURCATION OF THE LITERATURE:
ness model are working, and (4) whether the cur- INTEGRATING AND RELATING DISPARATE
rent strategy is effective and the company is on the ELEMENTS
path toward building a great business. It should be
I have so far elaborated and expanded the logic of
the Teece and colleagues (1997) and Teece (2007)
framework. In this section, I will more directly
11 Processes can be both routinized and ad hoc. In an
address the bibliometrically defined bifurcation in
interview about product development at Apple (Bur- the dynamic capabilities literature identified by Pe-
rows, 2004), the company's late CEO, Steve Jobs, de-
scribed it as a blend of routine and creative acts: "Apple
is a very disciplined company, and we have great pro-
cesses. But that's not what it's about. Process makes you 12 Nelson and Pack (1997) distinguished between ac-
more efficient. But innovation comes from people meet- cumulation and assimilation theories of development.
ing up in the hallways or calling each other at 10:30 at The assimilation approach aligns with dynamic capabil-
night with a new idea, or because they realized some- ities theories of the development and growth of the busi-
thing that shoots holes in how we've been thinking about ness enterprise. The accumulation approach is more akin
a problem." to the resource-based view of the firm.
Resources and the VRIN Criteria ney (1991) as those satisfying the VRIN criteria,
defined above.
A dynamic capability involves building and or-
Intangible resources in general, and intellectual
chestrating resources to perform a changing kalei-
capital in particular, are the class of assets that, in my
doscope of tasks and activities. An understanding
view (Teece, 2000), most frequently meet the VRIN
of the role of resources is therefore important to a
criteria. These were the focus of some of my early
proper understanding of the dynamic capabilities
framework.
research. Intangible resources are difficult to trade in
most cases because their property rights are likely to
Resources are potentially productive tangible
have fuzzy boundaries and their value is context-
and intangible assets and people that are semiper-
dependent (Teece, 1981). The primary exceptions are
manently attached to a firm. In the resources frame-
codified knowledge for which transferable rights
work developed by Penrose (1959) and then re- have been conferred by law, such as patents, trade-
framed by Richardson (1972) in the related marks, and copyrights, and even these face high
language of capabilities,14 the firm's managers can
transaction costs, such as those for monitoring in-
combine services yielded by resources in several
fringement and getting recalcitrant infringers to take a
ways.15 At any point, management must choose license. There is unlikely to be a well-developed mar-
which market opportunities the firm will pursueket for most intangibles, and they are also generally
with the resources on hand. difficult to transfer from one firm to another because
In earlier work, Teece (1980, 1982) explored Pen- the transfer of many intangibles, such as trade secrets,
rose's ideas of resource fungibility by assessing often entails the transfer of people.
how the nature of a resource, in particular its "trad- The resources approach implies that competitive
ability" (or lack thereof), affected the nature of en- advantage flows from heavy endowment or invest-
terprise growth through diversification. Opportuni- ment in the right (i.e., VRIN) resources. But even
ties to leverage non-tradable assets (generally high-potential resources must be astutely managed
know-how) across different lines of business pro- (orchestrated) to boost enterprise performance.
pelled the creation of diversified multiproduct Managerial coordination of resources is not fea-
firms. These early treatments focused on how trans- tured in the resource-based approach, but is critical
action costs might affect diversification strategy. in dynamic capabilities.
They did not, however, give systematic attention to The asset orchestration function is critical to or-
how non-tradable assets and resources get created, ganizational performance in the military as well as
protected, and deployed. They also neglected the in business. General Stanley McChrystal has made
role of (entrepreneurial) management. These defi- it clear that, during the period of the United States.
ciencies have been remedied by the dynamic capa- Army's involvement in Iraq, resources alone
bilities framework. were not enough: "We had a culture in our forces,
While Penrose recognized the importance of of excellence. It was how good can I be at my
productive opportunities and entrepreneurship, task? . . . But that's not as important as how well
she did not fully address the importance of re- those pieces mesh together. . . . The real art is . . .
sources for building competitive advantage. Wer- cooperating with civilian agencies, it's cooperating
nerfelt (1984) and Barney (1986, 1991) partly with conventional forces, it's tying the pieces to-
filled this gap by focusing on the possession of gether. That's the art of war, and that's the hard
certain resources as the main mechanism for an- part" (Rose, 2013, p. 6).
choring the generation of economic rent. The re- In short, VRIN resources, in and of themselves,
are inherently valuable by definition, but they
sources of strategic interest were defined by Bar-
do not generate long-term enterprise value (or mil-
itary prowess) on their own.16 For long-term
growth and survival of the enterprise, they must be
14 "Mrs. Penrose has provided us with excellent ac-
counts of how companies grow in directions set by their
capabilities and how these capabilities themselves 16 Firms with strong dynamic capabilities will likely
slowly expand and alter" (Richardson, 1972, p. 888). possess VRIN resources. Some scholars may prefer to
15 Penrose's framework includes "the range of ideas of think of dynamic capabilities themselves as being a long-
entrepreneurs among the services rendered" (Penrose, term VRIN resource. I find this confusing as it distracts
from the asset (resource) orchestration fonction that is
1959, p. 86). In this regard, Penrose was perhaps describ-
ing a dynamic capability. core to dynamic capabilities.
TABLE 2
The Interrelation of Dynamic Capabilities and Strategy
Strategy kernel Diagnosis Guiding policy Coherent action
tionswork, that
are ne
is merely the tip of the iceberg in terms
The of the ways that (entrepreneurial) management
dynam
explain
matters. why
how theWhile not couched in the language
econ of x-ineffi-
economic the
ciency, the dynamic capabilities framework implic-
Another stan
itly accepts elements of that 50-year-old concept.30
tention in
Leibenstein and others attributed x-inefficiency to e
technical
a lack of competition, but the more efffundamental
if firms ma
reason is likely to be poor management, limited
ciency. Leib
information, different histories, and weak ordinary
inefficiency
and dynamic capabilities. Explanations along these
abovelines haveits co
not garnered attention among econo-
mist (outside
mists (in trying to explain x-inefficiency) in Leiben-
ognize that
stein's time or since. f
logical The dynamic effici
capabilities framework suggests a
may therefor
theory of the firm that not only accommodates
same industr
firms with x-inefficiency (i.e., firms with weak or-
Leibenstein
dinary capabilities, as evidenced by costs above the
managers mi
technically efficient level). It also accommodates
entrepreneu
firms that suffer from what might be called "d-
efficiency
ineffectiveness" (i.e., weak, ineffective dynamicth ca-
has not reall
pabilities). In fact, I posit that most firms are d-in-
enigmatic d
effective, because, at any point, many are likely to
A very rece
be offering a portfolio of products not ideally suited
colleagues
to current market needs. (2
Journal of
Clearly, strategic management scholars have long
(p. base 40)
recognized the problem of suboptimal management
Indian texti
practices that, putting Leibenstein and Bloom et al.
known (in d
to one side, economic theory assumes away. As
tices, resulti
noted, a key tenet of the field of strategic manage-
the first yea
ment is that there is heterogeneity among firms. Not
initial (avoid
all firms will follow best practice, let alone generate
managers ha
and adapt new practices that outclass all others.
practices or
One way to remedy the shortfalls in economic
heard. This confirms basic Austrian School notions
about imperfect information (and inaction) being theory described here is to embrace capability the-
ubiquitous in the economic system. ory, or "capability economics," because it allows
However, Bloom and colleagues (2013) did not for (and helps explain) innovation and heterogene-
characterize the economic role of the manager as ity among firms. It also embraces strategy. While
being the orchestration of non-priced assets and of the Austrian School finds room for the entrepre-
co-creation activity, as the dynamic capabilities neur, it doesn't have much room for the manager. In
framework implies. Rather, they focused on show- capability economics, there is a complementary
ing that management matters with respect to devel- place for the entrepreneur and the manager. Hence,
oping and using quite ordinary capabilities, which capability theory takes Austrian economics to the
are amenable to transfer and testing in an experi- next logical step.
mental setting. In the dynamic capabilities frame-
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