Chapter 1 - Business Communication

What is a business letter?

A business letter is a formal written document through which companies try to correspond with
their customers, suppliers, bankers, shareholders and others.
Business letters are written for various purposes such as informing, congratulating, requesting,
ordering, enquiring, complaining, making an adjustment, applying for a job and selling a
product.

Importance of business letters

1. Business letters help organizations in strengthening their rapport with customers,

stakeholders, suppliers etc
2. They can be filed for future references and they serve as an important repository of
information.
3. They help in conveying information that is confidential or complex.
4. Letters help companies reach the organizations, clients, shareholders and others who
are geographically in distant places.
5. They help companies to know the problems in their products, services and deliveries.
Thus, mutual exchange of information helps in filling the gaps and eventually helps in
smooth functioning of the organization and contributes in its growth.

Difference between personal and business letter:

1. Nature – Business letter is impersonal and universal in nature. Personal letter is fully
personal in nature.
2. Purpose – Business letter is exchanging various business related issues and information.
Personal letter is exchanging personal or family related information.
3. Scope – Business letter scope is wide and contains various types of business
information. Personal letter scope is limited and contains only personal information.
4. Structure – Business letters follow the officially recognized structure. Personal letter
does not follow any recognized structure.
5. Formality – Business letter maintains formal rules and procedure. Personal letters are
informal.
6. Size – Business letter is generally concise in size and avoids irrelevant matter. Personal
letter maybe be concise or large in size.
7. Types – Business letters can be categorized differently. Personal letters generally cannot
be categorized.
8. Salutation – Business letter salutation is Sir, Dear Sir, Dear Mr, etc. Personal letter
salutation is just Dear.
9. Language – Business letter language should be easy and simple. Personal letter language
may be easy, poetic, emotional etc

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 10. Copy – Business letter copy of business letter is preserved. Personal letter copy may not
be preserved.
11. Method – Business letter uses direct and persuasive method. Personal letter uses only
direct method.

Structure and Format of Business Letter

 Letterhead and date

 Inside address
 Salutation
 The body
 Complimentary close
 Signature block

Letterhead
This contains the return address with the organization’s full name, full address, email,
telephone and fax numbers. Sometimes it may be necessary to include a line after the address
and before the date for a phone number, fax number, email etc

Sample letterhead

U and V Medicos Ltd

70-72 Vidya Nagar, New Delhi 111031
Phone: (0111)2442460 Fax: (0111)2442473 http//www.uandvmedicos.com

25 October 2010

However, when you write your job application letter, you cannot have the company’s
letterhead. You can write your name and address first and then the receiver’s address with one
line space in between.

Snigdha Mathews
245, Civil Lines
Mirja Ismail Road
Jaipur 302004

The Managing Director

Torrent Pharmaceutical Ltd
Ahmedabad – 380009

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The date should be written in the following ways:
October 25, 2010 or 25 October 2010

The Inside Address

This is the address you are sending your letter to. Make it as complete as possible so that the
letter reaches to the right person in time. Before writing recipient’s address leave one line
space. Include titles and names if you know.
This is always written on the left margin.

Examples:
Dr Judith Briganja
Head
Department of Biotechnology
Agricultural University, Hisar

Mr Deepak Gilhotra
Assistant Manager
Amul Dairy Products
Gujarat

In case you do not know the name of the person, just write the designation.
Example:
The General Manager
Shine Gems Limited
Jawaharlal Nehru Marg
Meerut – 250006

Attention
An attention line refers the letter to the person or department in charge of the situation
covered. The word Attention is followed by the name of the individual or department.
The attention line is placed two spaces below the last line of address of the addressee.
Example:
The General Manager
Shine Gems Limited
Jawaharlal Nehru Marg
Meerut – 250006

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 Attention Mr Dilip Dewan

Salutation
This is nothing but greeting. The greeting is always formal in business letters. It usually starts
with the word “Dear” and always includes the person’s last name.
Example:

Dear Professor Chakraborty

It normally has a title like Mr, Mrs, Miss, Dr, Professor

If the letter is addressed to the head of an organization whose name is not known then you can
use Dear Sir/Madam

The body
The body is written as text. A business letter is never handwritten. Skip a line between
paragraphs. Skip a line between the greeting and the body and also between the body and the
close.

The complimentary close

It has to be short and polite. It ends with a comma. It is at the left margin.

Signature Line
Skip two lines and type the name to be signed. The signature line may include a second line for
title.

Identification initials
The initials of the typist appear two spaces below the signature block.

Enclosure notation
It is located with the identification initials or in place of them with the notation enc., encl.,
enclosures(3) or 3encs.

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Copy notation
Write two lines below identification initials with the notation cc: full name or designation of
people who are to get the copy of the letter.

Postscript
It is included two spaces below the last text on the page. It is written as P.S. and then a short
sentence. Never use the postscript to add something that was forgotten during the letter.

Layout
Letterhead
Ref No
Date
Inside Address

Sub:
Salutation
Main body

Complimentary close
Signature
Enclosure

Elements of style in business letters

 Don’t talk like a machine

Examples –
1. We regret that the goods sent by us did not reach you in time
2. We would be glad to present a demonstration of the washing machine at
the time and venue convenient to you.
3. We regret to inform you that the termination of the said account cannot
be avoided.
 Follow a reader oriented approach
Examples-
1. Thank you very much for your request/order/enquiry.
2. Kindly let us know whether you require our services.
 Be courteous and considerate
Examples-

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 1. We have carefully looked into the matter and wish to help you.
2. This is reference to your application for the post of Purchase Manager in our
company.
3. Kindly look into our complaint. This is to remind you that our complaint is yet
to be looked into at your end.
 Don’t blame the reader
 Avoid being negative
Examples-
1. We are yet to receive the payment for the 20 laptops sent to you earlier this
month.
2. Please note that despite our several reminders, we are still waiting to hear
from your end.
 Be natural and precise
Examples-
1. We are sorry to inform you that due to limited stock we cannot process your order
for the next three weeks.
2. Please fill in the enclosed form and return the same to us so that we can consider
your request
 Be simple and specific
Examples-
1. Thanks for sending the good on time. The payment cheque will reach you by 25th
November
2. A cheque of 52000 has already been dispatched to you.
 Carefully distinguish between I and We
Examples-
1. Our company/we are targeting a 20% growth in our customer base.
2. We are prepared to sign the contract after the terms and conditions are mutually
finalized.
 Use the active and passive voice appropriately
Examples-
1. I have not yet been informed
2. It has been decided to stop trade with them
3. The meeting was conducted in a routine way
4. The balance amount is yet to be paid by you
 Avoid using jargons
Examples-
1. Awaiting the favor of your early reply
2. Please be good enough to advise us further on this

Types of business letters

 Acknowledgement letter
 Letter of recommendation

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  Appreciation letter
 Acceptance letter
 Apology letter
 Complaint letter
 Adjustment letter
 Inquiry letter
 Permission letter
 Invitation letter
 Rejection letter
 Order letter
 Application letter and Cover letter
 Sales letters

Acknowledgement Letter

This type of letter is written when you want to acknowledge someone for their help or support
or guidance. For example,

Footsteps Incorporations Ltd

12, Winners Enclave, Jaipur

Phone: 0141-27354661-69; Fax: 0141-27354660

1 October 2014
Mrs Sakshi Gupta
Event Manager
40,Nehru Place
New Delhi – 110019

Dear Mrs Gupta

We write this to appreciate the committed support and help we received from you in
organizing a three day workshop on Advertising from 28-30 Sept in Jaipur.
Throughout the event, your suggestions and guidance helped us organize the workshop in a
systematic and methodical way. Everybody appreciated your commitment, positive approach
and professionalism with which you managed the event.
We look forward to more such associations in the time to come.
Thanks and Regards
Yours sincerely
Alok Rastogi
Coordinator

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Letter of Recommendation
This type of letter is written to recommend a person for a job position or admission in a higher
degree or specialized kind of program. This letter simple states the positive aspects of the
applicant’s personality, required skills and how he/she would be an asset to the organization.
Sometimes a letter of recommendation is even used for promoting a person.
Example:
Dear Sir
Thank you very much for your letter dated 2 March 2015. I welcome the opportunity to support
Mrs Aprajita Ghosh’s application for the post of Assistant Marketing Officer in your
organization.
Mrs Aprajita Ghosh has been one of the most diligent and talented students of our college.
Besides doing well exceptionally in her studies, Mrs Ghosh has successfully developed herself as
a versatile individual. I have great delight in recommending her to work for your organization. I
am quite sure that upon her appointment, Mrs Ghosh will perform her duties most diligently,
efficiently and reliably.
Yours sincerely
Dr Sudhir Saxena
Head, Management Dept

Appreciation letter
An appreciation letter is written to appreciate someone’s work in the organization. This type of
letter is written by a superior to his/her junior. An organization can also write an appreciation
letter to another organization, thanking the client for doing business with them. This type of
communication definitely helps in strengthening the bond between two individuals or
organizations.
Example:
Dear Sir
Thank you very much for your letter dated 25 October 2014 enquiring about Mr Ajit Chauhan’s
performance as the Chief Security Officer in our organization.
It gives me pleasure to inform you that Mr Ajit Chauhan is a very dedicated, hardworking and
innovative professional who has served our organization for the last four years. All these years
Mr Chauhan has proved himself to be a very efficient security officer.
I believe in having Mr Ajit Chauhan as Coordinator, Security and Campus Maintenance, you will
have a very competent, imaginative, communicative and efficient person for your organization.
Yours truly
Manager(HR)

Acceptance Letter
Acceptance letter is usually written to accept a job offer or for thanking for a job offer.
Example:
Dear Sir
Thank you very much for your letter dated 24 October 2014 offering me the post of Marketing
Executive in your esteemed organization. I am indeed delighted in accepting this post on the

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terms stated in the appointment letter and confirm that I can commence my work from 1
November 2014.
I can assure you that I shall do everything I can to make my association with your organization
productive, meaningful and rewarding. I am earnestly looking forward to an exciting association
in the time to come.
Yours sincerely
Anubhav Sood

Apology letter
An apology letter is written for a failure in delivering the desired results. If the person has taken
up a task and he/she fails to meet the target, then an apology is generally offered. This letter is
also written if someone happens to have caused any inconvenience to somebody or for missing
an appointment, missing a deadline, cancelling or postponing an appointment.
Example:
Dear Sir
We are sorry to learn that the trainees sent to you from our consultancy firm for the summer
training have not really been able to live up to the expectations of your organization. It is clear
from your letter that they have not showed enough interest in completing the projects assigned
to them.
We deeply regret and apologize for letting you down in your expectations you might have had
from our trainees. We assure you that they will make up for the loss by working extra hard and
meeting all the deadlines during the remaining period of their training.
Thank you very much for giving an opportunity to improve ourselves.
Yours sincerely
Asst Dean
Industrial Training Program

Complaint letter
A complaint letter is written to tell someone that an error has occurred and that needs to be
corrected as soon as possible. It is usually written in case is wrong billing of goods /services is
done, wrong goods are dispatched, goods/services are overcharged, or if the goods sent are in
damaged condition.
These steps should be followed while writing a complaint letter:
1. Inform about the problem in a clear and precise way.
2. Refer to the order/invoice number
3. Avoid being rude or angry
4. Suggest a solution to help the other rectify the problem

Dear Sir
This is to acknowledge the receipt of consignment containing 100 copies of Sidney Sheldon
books last evening. A large part of the books seemed to have been drenched quite a lot. On

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opening the parcel of books we realized that a lot of damage has happened. 56 books are in
bad condition.
We are returning a parcel of 60 books. Kindly send another 100 copies as soon as possible. You
are further requested to send the fresh invoice for the new copies. Please ensure a safe arrival
of the consignment while sending the parcel.
We look forward to your early reply.
Vikram Sodhi
Manager

Adjustment Letter
A letter that deals with a complaint letter is termed as adjustment letter. Remember the
following points while writing an adjustment letter:
1. Acknowledge the complaint immediately.
2. Handle complaints with sympathy and consideration.
3. Admit your fault, express regret and promise to rectify the error.
4. Even if you find that the fault is not yours, avoid being rude. Politely point out where the
fault lies and suggest alternatives.
5. Do not blame others to save yourself.
6. Thank the customer.

Dear Mr Sodhi
We are sorry to learn from your letter dated 3 April 2014 about the difficulties you have
faced in receiving the consignment containing Sidney Sheldon books in bad shape. This has
caused us a great concern and we are thankful to you for bringing the matter to our notice.
After investigating the matter, we have found that the consignment was damaged due to
careless handling by the transporter. It seems that the consignment was loaded in a lorry
that had no protection from rains during transit. However, this hardly justifies the mistake
on the transporter’s side that led to this inconvenience to you and financial loss to us.
We have acted swiftly on your complaint. The transporter has been blacklisted by our
company and we are sending you a fresh consignment containing another 100 books. A
fresh invoice is also being sent along with it.
We again apologize for the inconvenience this has caused you and your customers and look
forward to a continued association in the future.
Yours truly
Ashok Arora
Sr Sales Manager

Inquiry Letter
A letter of inquiry is written to enquire about a product or service. While writing an inquiry
letter, keep in mind the following:
1. State clearly and precisely what information you require – a catalogue, general
information, samples, price lists, quotations etc
2. Ask about the time period required by the supplier to complete the order.

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 3. Clarify regarding mode of payment, discount offer, credit facility.
4. Keep the inquiry brief and to the point.
Enquiries are also written to find out the status of an order already placed.

Permission Letter
Permission letters are used to send and receive messages of request or to seek or grant
permission for utilizing the resources, facilities or services. In the business world, you may
request the management to grant you the authority to take decisions.
Example:
Birla Institute of Technology and Science
Pilani – 333031 Rajasthan India
10 November 2014
The Dean – Administration
BITS Pilani
Rajasthan

Subject: Request for approval of travel expenses for the UGC major research project

Dear Sir
Me and my project partner need to go to Delhi for giving a Midterm presentation for the UGC
project. I request you to approve travel, stay and incidental expenses. The expenses may kindly
be approved under travel/field work.
I thank you and look forward to your consideration in this regard.
Sincerely
Dr Pushpa
Associate Professor
Department of Social Sciences

Invitation Letter
A letter of invitation is sent by an individual or an organization to invite someone to attend an
event.
Example:
Dear Prof Pathak
We are delighted to inform you that we are organizing a two day International conference on 8-
9 October 2014 at MNIT, Jaipur. The conference would provide a suitable platform to the
academic professionals and research scholars to have discussions among academicians on the
existing practices and emerging challenges in English language teaching.
We wish to invite you as the Chief Guest for the function. It will be an honour and privilege to
have you with us.
The brochure providing details of the conference is attached. Kindly send your consent at the
earliest.
We look forward to your inspirational presence on this occasion.

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Rejection Letter
Rejection letters are written for declining somebody’s request. It could be declining some favor
or facility or donation or for denying a candidate a job offer.
Example:
I take this opportunity to thank you for the interest you have shown for the post of Customer
care executive. We regret that we cannot offer you employment with our organization at this
time.
We would like to keep your application in our files for a period of 120 days in case a suitable
position gets vacant.
Thank you once again for applying. Wishing you all the best for your future endeavors.

Order Letter
This letter is used for ordering products. This letter can be used as a legal document to show
the transaction between customer and vendor. Accuracy and clarity needs to be there in this
letter. Following points need to be remembered:
 An accurate and full description of the goods required
 Quantities of the goods required
 Prices already agreed on between customer and supplier
 Specifications of the goods ordered
 Details regarding delivery – place, date, mode of transport
 Details regarding mode of payment
 A concluding sentence regarding sending the material well on time.

Application Letters
Application letter is a letter in which you market your skills, abilities and knowledge to get the
job. Since the goal of this letter is obtaining an interview by writing an application, then keep
the following points in mind:
1. Catch the reader’s attention.
2. Convince the reader that you are a qualified candidate for the job.
3. Make a request for an interview.
4. Mention the job position for which you want to apply
5. Mention about your work experience, skills and educational background
6. Include the information which is not included in your resume
7. Give references of people who can support your qualifications for the post.

Example:
 I am seeking a position as a manager in your centre. In such a management position, I
can use my master’s degree in Information Systems and my experience as a
Programmer/Analyst to address business challenges in data processing.

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  I was interested to see your advertisement in today’s Hindustan Times inviting
application for the post of Systems Analyst in your reputed organization. I wish to be
considered for this position.

Sales Letters
Sales letters are written to advertise and promote a product. The purpose of a sales letter is to
persuade the reader to buy the product. A good sales letter is able to achieve the following
objectives:
 Catching the reader’s attention – For this the beginning of the letter has to be
captivating. The beginning can be made catchy with the help of a quotation, by telling
an anecdote, by asking an interesting question or by using some statistics.
 Creating an interest for the reader – For this the letter has to point the benefits,
features and advantages of the product. The highlights of the product should be
stressed from the customer’s point of view.
 Carrying conviction – This step is to convince the reader of the authenticity of the
product. A good sales letter can achieve this by arranging a free demonstration of the
product, by providing a guarantee, by showing the statistics in favor of the product.
 Inducing action – The closing paragraph of a sales letter is designed to persuade the
reader to take action. Generally in this part of the letter we are required to make the
offer tempting by giving special offers or by attaching easy to fill forms.

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 Chapter 2 - Employment Communication
Resume
A Resume is a primary and potential marketing tool that is aimed at fetching an opportunity for
an interview. It is a marketing document that presents your past and present credentials and
achievements. Your resume packages your qualifications, experience and accomplishments into
a convincing advertisement that can persuade the employers.

Contents of a Good Resume

Following are the most crucial elements of the resume:
 Personal Information – name, address, telephone number, email
 Career/Professional objective
 Education/Academic qualification
 Work experience/Professional skills
 Activities and achievements/ Special interests and aptitudes
 Awards and honors
 Memberships
 References

Personal Information
The main heading of your resume should start with your name, address, contact number and
email address. Do not include ‘Resume’ on the top as heading. Your name should look most
prominent.

Kanchan Kumar Agrawal

Opp Polytechnic College, Rayagada 765001, Orissa
91 9538285467
kanchan@yahoo.co.in

OR
Kanchan Kumar Agrawal
Opp Polytechnic College, 91 9538285467
Rayagada 765001, Orissa kanchan@yahoo.co.in

Career Objective
Career objective is the statement that tells the reader the role you want to play, the skills that
qualify you and the benefits or value you can add to the company. A clearly stated objective

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enables the recruiter to understand the candidate’s commitment to his/her career. If you wish
to be considered for various openings, it is better to include a summary of qualifications in the
career objective. A summary of qualifications is used to highlight your strongest points.
Examples:
 To seek an opportunity in which my sales-support, customer service, problem solving
and human relations skills will grow and retain your customer base.
 To obtain a position as a financial analyst with an opportunity for growth and career
advancement
 To enhance my professional skills in a dynamic and stable organization
 To seek a responsible job with an opportunity for professional challenges
 Competent administrator with 15 years of experience in managing multi-site business
office operations
 Experienced engineer with significant background in design and construction of large
public work projects

Education
In this part, include the name and location of your college and schools, graduating year,
examinations passed, major subject, and your percentage or grade point average. You can
include your latest degree first and then mention the board examinations that you have passed
for securing 12th and 10th grades.
Examples:
Educational Qualifications
 Graduation: B.E.(Mechanical), BITS-Pilani, Goa, CGPA-8.58
 Intermediate: I.S.C, Percentage-93.8
 High School: I.C.S.E, Percentage-86.5

Professional/Work Experience
Work experience of any type adds value to the resume. It tells the employers that you have had
experience in carrying out the task or project of the organization. It informs that you have
followed directions, accomplished goals through team effort.
While writing this part, focus on the skills you have developed and how you have progressed in
your work and responsibilities in the organization. List your projects/assignments in reverse
order with the current or last one appearing first. Include details such as type of project, project
title, date and duration of the project, your role in the project, applied skills,
results/accomplishments.
Example:
Project Title: Website Development using Flash
Duration: April 2010 to June 2011
Description: It involved development of an online demo on the working of fire systems for Wels
Secutrons Ltd
Skills applied: JAVA, HTML

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Special Skills and Aptitude
It is also known as Capabilities and Skills, Core competencies, Talents etc. This section of the
resume enables your recruiters to know what special skills you possess and what you can do for
the organization. For example, if you are good in preparing financial reports, developing
training programs etc, mention them using expressions like competent in, proficient in etc
This section can also include two categories – professional and personal skills. Your personal
skills can include good communication skills, analytical aptitude, quick learner, good team spirit,
working efficiently under stress etc. Focus on your top 5 skills and provide examples of
experiences supporting them. The skills should be relevant to the job you are applying for.

Awards or Achievements
Any awards, recognitions, certificates you have received can be included in this section. Present
them in reverse order, selecting more of your achievements from the recent past. For example,
Selected by Google as Head for Goa State Google Technology User Group.

Activities and Interests

In this section you can include your extracurricular or other activities to demonstrate your
leadership, management, team spirit and inter-personal skills. For example, you can say ‘Led
the sponsorship and marketing team for annual cultural festival Waves 2012’. This section can
also include your hobbies and other interests like painting, dance, music, reading, photography,
trekking etc.

References
A reference is a person who has agreed to provide information about a candidate to his/her
prospective employer regarding the candidate’s suitability for the job. Talk to some
professionals from your previous company who know you very well and get their consent to
use them as your references. Mention their full names and contact numbers in this section.

Types of Resume
1. Chronological – This format presents information like work experience, education,
achievements etc in reverse chronological order. The recent ones will appear first. Most
employers prefer this type as they get to know what you are doing now and where and
when you have worked in different organizations.
2. Functional – This type of resume focuses more on your skills and achievements. If you
keep changing your career often and there are gaps in your employment history then
this type should be used.
3. Combination – This type is a combination of the above two resumes. In this type you can
list your skills and achievements first and then work history next. You can highlight the
skills that are relevant for the particular job profile.
4. Targeted – This type of resume is mostly targeted for a specific job profile. It is
customized so that it specifically highlights the experience and skills relevant to the job
you are applying for.

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 5. Mini – A mini resume contains a brief summary of your career highlights and
qualifications. It can be used for networking purposes or if you want to give an overview
of your accomplishments rather than a full length resume.
6. Traditional – You usually prepare this resume and send by post along with a cover letter.
Students who appear for on campus recruitments usually send their resumes by using
this type.
7. Electronic – This is a resume that is electronically formatted so that optical scanning
systems can search and scan it easily. Electronic resumes are scanned by computers.
Tips for preparing electronic resumes:
 Electronic resume should convey the same information as traditional resume
 Format and style must be computer friendly
 Use more technical language rather than using casual language
 Use standard fonts
 Use various techniques to highlight important points like bold letters, capital
letters, indentation etc
 Do not use underlining too much
 Don’t use any graphics
 Use standard font size between 10-12 and avoid columns
 Make use of bullet points

8. Video – A video resume is a presentation that is recorded using various digital means
like digital camera. This resume actually allows the employers to see and hear the
applicants. A video resume is a quick tool to check professional abilities and can speed
up the screening process.
Cover Letter
Pranav Kulkarni
932 Hailey Road
New Delhi 110541
25 May 2012

Mr Rohit Kumar
HR Manager
WCTG Group
780 Wolseley Avenue
Mumbai 220145

Dear Mr Kumar
I am writing to apply for the position of Finance Trainee, as advertised on 10 May 2012. Your
recent move into the field of audit and tax is of particular interest to me as I plan to pursue a
career in this area.
Recently I graduated from Anna University with a Masters of Business Administration, majoring
in Finance. This program allowed me the opportunity to learn and practice the various financial
analysis procedures necessary for this type of job. I completed a research project in my final

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year on ‘The Evolving Role of Compliance and the challenges in the next decade’. I have also
developed strong teamwork skills. You will be able to get a clearer idea about my suitability for
the position advertised from the attached resume.
Thank you for your consideration.
Sincerely,
Pranav Kulkarni

Resume
Pranav Kulkarni
932 Hailey Road, New Delhi-110520 Email:pranav.kulk@gmail.com
Objective
To apply my proven problem solving, analytical and inter-personal skills
Education
Anna University
Master of Business Administration, May 2012
Specialization: Finance and Information Systems & E-business
GPA: 3.8/4
St Xavier College
Bachelor of Science in Business Administration, April 2009
Specialization:Finance
GPA: 3.3/4

Experience
PRAXAIR Co, Kolkata
 Conducted year-end compliance audits of production facilities
 Created an audit profile for the company
 Developed a solution to minimize the expense with the help telecommunications
department
 Recognized areas for improvement and discussed alternative solutions after
participating in a month long accounting and operational audit of plant facilities in China

M&T Bank, Kolkata

Finance Intern, 2008
 Analyzed float operations of the newly acquired bank for Assistant Vice-President of
Technology
 Recommended how to minimize cost of combined float operations

Key Skills
 Have a mathematical mind with good analytical skills
 Able to co-ordinate and manage all aspects of payroll and VAT administration
 Able to prioritize individual workloads according to deadlines
 Confident attitude with a proactive approach to work
 Good knowledge of IRIS accounts production software

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  Ability to manage multiple tasks simultaneously
 Experience in offering tax, accountancy and business development advice to clients
 Up to date with all current accounting and taxation procedures
 Able to work as part of team or alone

Activities
 Vice-President of the Graduate Management Association
 Webmaster for the National MBA consortium and GMA websites
 Volunteer practice Interviewer for the school of Management Career Resource Center
Member of winning team in the IBM Career Advantage Competition

Personal Details
Father’s name: Pradeep Kulkarni
Date of Birth: 30-05-1986
Gender: Male
Languages known: English, Hindi, French, Marathi
Contact number: 9542456395

References
Prof. Shanti Krishna
Professor, Anna University, Chennai
044-26224840
Email: skrishna@ann.ac.in

Prof. Shashi Dewan, Dean

Anna University, Chennai
044-2627892
Email: sdewan@anna.ac.in

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