CIRCULAR

CIR No. PFRDA/2021/18/SUP-TB/1 June 04, 2021

To,

All Stakeholders under NPS

Subject: Launch of NACH mandate for the benefit of Nodal Officers/PoP/Corporate

PFRDA is mandated with the duty to regulate, promote and ensure orderly growth
of NPS and for protecting the interest of its subscribers. As part of its development mandate
and to increase the outreach of NPS, PFRDA has taken a slew of digital initiatives for easing
the process of transacting for the Subscribers as well as Nodal Offices/Points of Presence
(POP).
2. Existing Process of Fund Transfer

At present, the nodal offices of Government Sector deposit NPS contributions of

associated Subscribers by preparing Subscriber Contribution File (SCF) and uploading the
same in “NPSCAN system” after validating it. Thereafter, the Nodal Office visits its Bank
(accredited bank) in order to transfer the funds (equivalent to the amount uploaded in the
SCF) to the Trustee Bank (TB) appointed by PFRDA.
3. Challenges in the existing process

PFRDA has observed instances where in the transferred contributions are returned
due to certain errors as mentioned below:

(i) Non-mentioning of Transaction id in the inward message while transferring the funds
which is a mandatory field.
(ii) Invalid 7-digit A/c no.
(iii) Remittance made by Offices for expired Tran id.
(iv) Amount mismatch between the file and actual amount remitted.
(v) FRC completed previously.
(vi) Non-existence of Tran id provided in CRA system.
(vii) Duplicate fund received on same day.
(viii) Different PAO id in beneficiary a/c.

Page 1 of 8
Further, on many occasions, nodal officers find it difficult to visit their accredited bank
branch for transfer of amount due to Covid induced lock down restrictions, social distancing
norms and hence the amount is not be remitted to TB in a timely manner which adversely
affect the investment benefits to Subscribers.

4. Proposed NACH mandate Process

(i) In order to overcome the above challenges and to ease the process of contribution
upload by Nodal officers, PFRDA is pleased to introduce a NACH mandate jointly hosted
by Trustee Bank (TB) and Central Record Keeping (CRA) through National Automated
Clearing House (NACH) operated by National Payments Corporation of India (NPCI).

(ii) The NACH mandate is technology enabled which offers end to end solution and is a
secured mode of contribution fund transfer. Under NACH Mandate, all the nodal offices
have to provide the 'one-time mandate registration' for auto debiting their bank accounts with
the amount based on the SCF uploaded in NPSCAN. The facility can also be availed by
POPs/Corporate which prepares SCF and transfer contribution on regular basis. There is no
additional cost to avail the facility from CRA and TB.

(iii) Please refer to the Annexure for Process (A), NACH One-time Registration form (B)
and Fund Flow(C) for detailed information.

5. Benefits of NACH Mandate

(i) It empowers nodal officers by overcoming the challenges specified in point no 3.

(ii) NIL/Reduced instances of fund returns due to non-availability of transaction id/amount
mismatch/expired transactions.

(iii) Timely investment due to timely remittance of funds.

(iv) Eliminates the visit by Nodal offices/POPs to their Bank for transfer of funds and
issue of cheque is avoided.

It is advised that all nodal offices/POPs/other stake holders may explore the possibility of
availing the services of NACH Mandate for performing NPS activities. For any
query/assistance on NACH Mandate, the undersigned may also be contacted in addition to
the Nodal Officials of TB and CRA.

The circular is issued under Section 14 of PFRDA Act 2013 and is made available in PFRDA
website (www.pfrda.org.in) under regulatory framework in the Circular
section.

(K. Mohan Gandhi)

k.mohangandhi@pfrda.org.in
General Manager

Page 2 of 8
 Annexure-A

NACH Mandate Process flow

i. Download NACH Mandate Form from the link provided to Nodal Offices in login of
CRA and from the website of CRA. The copy is also provided at the Annexure B.

ii. Nodal office is to print (as per NPCI specification) the form and fill it up along with
signature & stamp.

iii. Nodal Office would provide scanned copy of mandate to CRA in their dedicated
email Id. Dedicated CRA/sector wise email Ids for submission of mandate is
provided below:

NSDL e-Governance Infrastructure Pvt Ltd:

 Central Govt - cghelpdesk@nsdl.co.in

 CAB - cabcra@nsdl.co.in

 State Govt/SAB - sgcra@nsdl.co.in

 POP/Corporate - uoshelpdesk@nsdl.co.in

Kfin Technologies Private Limited:

 Govt. Office– kcra.gov@kfintech.com

 POP/Corporate – kcra.pop@kfintech.com

iv. CRA would provide these details to Trustee Bank on email.

v. Trustee Bank (Axis Bank) will share the mandate on T+1 (T is the day of receipt of
registration form) to empaneled vendor, and on T+2, the mandate received from
empaneled vendor will be uploaded in NPCI portal by Trustee Bank (Axis Bank) on
next working date.

vi. Accredited bank of Nodal office will provide confirmation/rejection of mandate by

T+5 working day, T being date of upload of registration mandate by Trustee Bank.

vii. Trustee Bank will inform registration status to CRA after receipt of status from NPCI.

viii. Once the mandate is registered, CRA to provide required transaction IDs of SCF to
Trustee Bank for further processing with NPCI.

ix. Trustee Bank will initiate debit instructions for the amount equivalent to amount of
the Transaction ID/SCF uploaded by Nodal Offices.

Important Points to be noted:

a. Limit per Transaction under NACH mandate is Rs 1 Crore. Hence if the

contributions of the file is more than a crore, the split files can be generated.

b. Nodal offices are advised to maintain sufficient funds in their accounts as per SCF
amount to avoid rejection of the mandate.

Page 3 of 8
c. The Central Government Nodal Offices using this facility are advised to engage with
CRA and Trustee Bank officials before uploading any SCF, if any, pertaining to legacy
amount.

d. At the time of registration of mandate, the Nodal office/POP/Corporate to select “As

and when presented” for frequency and “maximum amount” for amount.

e. Nodal office/POP/Corporate need to mention their registration number in remarks

column for easy identification of the Office. The same form can be used for
changes/cancellation.

f. The contact details of the Nodal Offices will be collected during mandate
Registration process for sharing communication related to successful registration /
rejection of debit instruction/fund return.

Page 4 of 8
 Annexure B : One Time Registration

NACH Mandate Registration form

A. Instructions to fill NACH Mandate Registration form

1. Date- Enter the date in DD/MM/YY format on date on which mandate will be signed.

2. Utility Code – Enter Utility Code NACH00000000019736.

3. Tick – Tick on Create

4. I/We hereby authorize – Enter “National Pension System Trust (NPS Trust)”

5. Bank Account Number – Enter the Bank Account number as provided on the cheque leaf
to be debited for NPS Remittances.

6. To Debit (Tick) – Tick on the type of Bank account i.e. Savings account (SA),
CurrentAccount (CA) etc.

7. With Bank – Enter the name of Bank for Bank a/c number provided above.

8. IFSC or MICR – Enter IFSC or MICR for Bank account number provided above.

9. An amount of rupees – Enter maximum amount in word and number that can be debited
from Bank account number provided above.

Page 5 of 8
10. Frequency – Tick on as and when presented.

11. Debit type – Tick on maximum amount.

12. Reference 1 – Enter you Nodal Office Registration number provided by CRA in this field.

13. Phone No – Enter Phone no/Mobile No of your office

14. Email ID – Enter email id of your office.

15. Period – Enter From date in DD/MM/YYYY format from when you want to start
implementation of NACH mandate and tick on until cancelled.

16. Signature and Name as per Bank Records – Name and signature of Primary/Joint holder
of Bank account and duly stamped by your office.

B. Once NACH mandate is received from Nodal Office, TB (Axis Bank) carries out the
following steps for registration of NACH mandate in favor of NPS Trust

1. Axis Bank will upload NACH mandate received from various Nodal Offices on NACH
platform.

2. On receipt of the Mandate from Axis Bank, NACH platform will share mandate form to
accredited Bank for verification in digital form.

Page 6 of 8
3. Based on response received from destination bank (accredited bank where nodal office is
maintaining account), NPCI will provide status update (Acceptance/Rejection).

4. As per NPCI guidelines, the process of acceptance or rejection should be completed by

destination bank within a period of 5 days from date of upload of the mandate. Though
the timelines shall be T+5 working days for NPCI, however complete registration
process shall be T+15 days.

Page 7 of 8
 Annexure C: Process of Fund Flow under NACH framework

After acceptance of the mandate, debit of NPS Contribution can be processed based on
Transaction ID uploaded by Nodal Office in CRA system.

1. Nodal Office uploads Transaction ID on CRA system (T day).

2. Upload of file on NACH platform to debit amount equal to Transaction ID on T+1

working day by 12.30 pm on weekdays and 11.30 am on Bank working Saturdays as
per NPCI guidelines.

3. NACH platform segregates transactions and shares with respective destination Bank.

4. Destination bank debits customer (Nodal Office/POP/Corporate) accounts and

shares status file with NACH platform.

5. NACH platform shares consolidated transactional status file with Axis Bank on T +1
working day by 6.30 pm on weekdays and 4.30 pm on Saturdays (T being date of
Transaction ID upload in CRA system).

6. Axis Bank uploads Fund Receipt Confirmation (FRC) in CRA system by 9.15 am on
T+2 working day (T being date of Transaction ID upload in CRA system).

7. Transaction ID is matched and booked on T+2 working day and credit is provided to
underlying subscriber by End of Day of T+2 working day (T being date of
Transaction ID upload in CRA system).

******************************************************************************************************

Page 8 of 8