ORACLE DATA SHEET

ORACLE ENTERPRISE MANAGER

11g

Today, organizations must proactively manage many technologies,

BUSINESS-DRIVEN IT
MANAGEMENT WITH ORACLE ranging from Service-Oriented Architecture (SOA) to Cloud
ENTERRPISE MANAGER 11g Computing, all while maintaining a consistent standard of service
for business users and customers. In this dynamic IT environment,
BENEFITS
• Better Business Value
IT organizations need a complete view of the health of business
through Business Driven transactions as they traverse business processes across different
Application Management
• Maximum Return On
tiers of technology. With so many enterprises adopting private cloud
Investment through Integrated computing as a preferred mode of business process delivery, IT
Application-to-Disk
Management management processes and procedures are no longer separate and
• Higher Satisfaction through
Integrated Systems
distinct from those of the business. Hence, IT management must be
Management and Support able to work in concert with the cloud-enabled business process.
Experience

Oracle Enterprise Manager addresses these challenges with a bold

new approach that incorporates key integration points across IT
management processes, business processes and the Oracle
community. This new and unique approach enables IT organizations
to drive IT efficiency and business agility.

Business-driven IT Management Empowering IT to Drive Business

Value
Businesses today require integrated IT-business management of processes;
specifically IT must be managed from a business perspective. With Oracle
Enterprise Manager, we start with monitoring what matters most, the end user
experience, and then move through the business process to provide end-to-end
visibility into the business transaction. This capability allows us to drill into
services and applications and immediately remediate any issues.

Better Business Value through Business Driven Application

Management
Currently there is a profound disconnect between what the business wants to know,
and the information IT can provide. Business users want to know how many users
access my application, or how many orders did I accept, but this kind of information
is not typically what IT Operations can provide.. Oracle Enterprise Manager is
bridging that gap with technologies for Business-Driven Application Management.

Real User Experience Insight

Oracle Real User Experience Insight enables enterprises to maximize the value of

1
 ORACLE DATA SHEET

their business-critical applications by delivering comprehensive insight into actual

user experience. It integrates web application performance and usage analysis into a
single offering, enabling business and IT stakeholders to develop a shared
understanding of their application users’ experience.

Business Transaction Management

Providing a complete end to end solution, Oracle Enterprise Manager 11g introduces
Business Transaction Management (BTM) which provides sophisticated
instrumentation for real-time detection, alerting, and remediation of various types of
unexpected business or technical conditions. Using BTM, application support
personnel can search transactions based on message content and context—such as
time of arrival, message type, or client credentials—to narrow-down the root cause.
Operators can then examine individual messages or correlated flows to understand
the complete technical and business context. These BTM capabilities non-
invasively track transactions across a wide range of application interactions,
including those facilitated by SOAP and XML services, messaging systems such as
JMS and MQ, database calls, RMI and EJB applications, and across various runtime
infrastructures such as Oracle Service Bus, application servers, and appliances.

Maximum Return On Investment through Integrated Application to Disk

(Cloud) Management
Only Oracle supplies a complete application stack and the management for it in an
integrated offering. In this release Enterprise Manager Grid Control provides
complete support for Oracle Database 11g Release 2, Oracle WebLogic Server 11g,
Oracle Coherence, the latest version of Oracle Applications, and incorporates Sun
management through Oracle Ops Center. Oracle Enterprise Manager will be the
central management solution for the upcoming Fusion Apps release. Because of this
complete application stack offering, Oracle Enterprise Manager offers a complete
end to end monitoring and management solution across the entire spectrum of
business transactions, with the ability to diagnose and remediate any problems at all
tiers of the application stack.

End to End Application Performance Management

Integrated IT and business management empowers IT to impact business results.
Oracle Enterprise Manager 11g provides a unique end-to-end performance
management solution, spanning all tiers, from the end user, through the
infrastructure stack down to the Oracle database. This expansion of capabilities
allows operations to monitor business requests to a deeper level, tracing transaction
requests in WebLogic across multiple tiers in order to allow application
administrators and operations to quickly diagnose any performance issues within the
actual call path of a particular business transaction type.

Integrated Drilldown Across the Entire Transaction Spectrum

With the latest release of Real User Experience Insight (RUEI) for Enterprise
Manager 11g, you can trace a transaction from the end user through the application,
through the various components of the Middleware in order to determine the root
cause of a performance bottleneck. RUEI can pass the transaction url and timeframe
of interest to perform detailed Java VM Diagnostics, Application Dependency and

2
 ORACLE DATA SHEET

Performance analysis and to detailed Request Monitoring, providing a contextual

drill-down from the user experience down to the application component and JVM
level and from there all the way down into the database. This fine-grained tracking
allows operations to quickly pinpoint where in the application the problem was
encountered. This detailed transaction tracing spans both the vertical and horizontal
components of the software stack, providing true end-to-end visibility directly from
the source of transactions which are the users themselves. Infrastructure
Management

With the addition of the new Oracle Enterprise Manager Ops Center offering, you
have a complete application-to-disk systems management approach, with combined
management capabilities spanning applications and supporting infrastructure for
physical, virtual and private cloud computing environments. Oracle Ops Center
helps reduce your costs and simplify operations by centralizing and automating the
management of physical and virtual systems.

Integrated Cloud Management

In this release Enterprise Manager provides a seamless view of live business
transactions enabling IT to proactively spot issues and drill down to fix them in real
time before business is impacted. Only Oracle is able to answer questions like “what
is causing the slow performance of the quote-to-cash processes?” Additionally,
Enterprise Manager offers seamless integration between physical and virtual
systems management. This allows you to manage all your IT components, including
your virtual and cloud environments, all from a single console.

Increased Availability through Integrated Systems Managment and

Support Management
Through integration with My Oracle Support, Oracle Enterprise Manager enables
the customer to personalize and simplify their Support experience. This integration
provides a unique community experience allowing administrators to share
experiences with their peers at other companies and receive proactive fixes for
unforeseen IT issues, expedite problem resolution and automate patching workflows
expediting maintenance operations such as patching of applications across their IT
environment. This integration of Systems Management and personalized Support
provides our customers a key differentiator and advantage over their competitors,
and can only be delivered by Oracle.

Enables Superior Customer Support Experience and Enhanced Problem

Resolution
With Enterprise Manager 11g’s integration into My Oracle Support, from a single
console the system administrator can now enable a personalized support experience
along with managing their IT environments. This integration provides full access to
the features of My Oracle Support, including simplification of service request
submission, configuration information view, Knowledge Management articles, Patch
Advice, along with the rich suite of System Management features provided by
Oracle Enterprise Manager 11g. This integration simplifies and expedites the
resolution process by allowing the customer to go from identification of a problem
to resolution such as downloading, validating and applying a patch, all from a single

3
 ORACLE DATA SHEET

console and workflow. Users also benefit from the social community capabilities
allowing customers to validate results with other customers and understand how
many other customers have downloaded a specific patch.

Contact Us
For more information about Oracle Enterprise Manager 11g , please visit
http://www.oracle.com/technology/products/oem/index.html or call
+1.800.ORACLE1 to speak to an Oracle representative.

Copyright © 2010, Oracle and/or its affiliates. All rights reserved.

This document is provided for information purposes only and the contents hereof are subject to change without notice. This
document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or
implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We
specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or
indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without our prior written permission.

Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their
respective owners. 0109