Cost of Poor Quality
Cost of Poor Quality
As an essential building block of the compensation formula, benefits ratios will differ among Engineering,
supervisors/staff and hourly wage earners such as production personnel. The basic formula for all three is:
(Averaged benefits + “perks” + bonuses) divided by (Averaged hourly wages for one year)
Getting started: First thing! Make a copy of the original spreadsheet in case you need to restore a deleted
formula.
Enter data in the gray cells only. Left-clink on cell E4 (on Line 1) and enter management personnel's average
yearly salary. Then enter the average yearly insurance costs in cell E5 (Line 2); enter average yearly
incentive and performance pay in Line 3 (cell E6); In Line 4, (cell E7) enter average yearly cost for retirement
plans, including company contributions and maintenance fees the company pays.
Repeat this process for supervisory/staff personnel, and other non-management personnel on yearly salary,
entering figures in Lines 6 - 9 (cells E10 - E13). Repeat the process again for hourly wage earners, entering
the average hourly wage in Line 11 (cell E16) and non-wage compensation costs in Lines 12 - 14
(cells E17 - E19).
Use the "BR" benefit ratio in Line 16 for worksheets computing absenteeism, employee turnover and
productivity costs. The peach colored results cells will automatically calculate and display the ratios. The
blue colored results cells in Lines 19, 22 and 25 will automatically calculate total compensation costs for
these groups. These figures can be used in Worksheet 2: Costs of poor quality.
Line
1 ES Average manager's salary, annual $ -
2 Insurance costs: Life, medical, dental, disability per year $ -
3 Bonuses, stock options, other incentives value per year $ -
4 Retirement plan: maintenance and contributions costs per year $ -
5 EB Management benefits ratio #DIV/0!
Use the compensation costs EC, SC and PC (automatically calculated and shown in the yellow cells) when
calculating the cost of poor quality and its effects on profits in Worksheet 2.
17 ES Average manager's salary, hourly $ -
18 EB Engineer's benefits ratio, from line 5 #DIV/0!
19 EC Engineering staff compensation cost per hour, averaged #DIV/0!
This series of tables tracks time costs as they were defined in Worksheet 1, and adds them to the cost of Engineering Review,
rework, replacing items on warranty, retraining and various related material costs.
Getting started: First thing! Make a copy of the original spreadsheet in case you need to restore a deleted formula.
1. Print a copy of pages 1 and 2 to plan your approach and jot down figures for entering in the spreadsheet.
2. Take a baseline: a set of measurements, against which you will compare the results of change in process or policy. Keep
your methods for recording numbers of rework, scrap etc. consistent! This helps ensure the results convincingly represent the
effects of strategic change.
3. In a given cycle of time that you have chosen (a month, for example), the number of events--single items, lots or
batches, or other homogeneous groups--are counted and entered into cells as described below.
4. Subsequent measurements are recorded in the Step 2 Table to compare with the baseline. Be consistent! Trends--gradual
change--are more valuable than short term measurements as they more accurately represent change. Five or six
of these trend measurements should be taken for assessment. The graphs will automatically visualize data as you enter it.
5. If you want to track the cost savings on solving one recurring problem or defect type, you can use the totals to assess
Return on Investment (ROI).
Worksheet 2. Step 1
Line Personnel time Code Value
9 Warranty item replacement costs $ - Line 3: Enter the figure from the blue cell SC on Line 22 in
Worksheet 1.
10 Shipping warranty product costs $ -
Line 4: Enter the average amount of time, in decimals, (.5
equals 30 minutes) for providing guidance and oversight in
11 Concessions costs to customers $ - rework to production personnel.
19 Engineering time 0 $ - Line 12: Enter the amount of waste: parts and
materials used to rework products for refurbishment.
20 Supervisor time 0 $ -
Lines 13 to 15: Enter the name, and values of other
identified material costs of poor quality.
21 Total time costs $ -
Line 17: Enter the time, in decimals, that production
personnel spent in sorting, rework and reshipping.
Line
Line 18: Enter the number of rework events: single
Computing Return on Investment (ROI) items, lots/batches, in other homogeneous groups or
production runs.
Time spent on correcting causes Hours Value Line 22: Enter the number of hours engineers used
to resolve event-related poor quality problems, including
22 Engineering 0 $ - time spent to prepare, deliver and assess results of
corrective training.
23 Supervisors 0 $ - Line 23: Enter the number of hours supervisors
used to resolve production rework problems,
24 Production personnel 0 $ - including time preparing for and delivering corrective
training, and for assessments.
25 Total $ - Line 24: Enter the number of hours that production
personnel used to resolve production rework
Other costs of correcting causes Value problems, including time in corrective training, and for
assessments.
NOTE: It is not necessary to enter all the individual data in the pink and gray cells unless you want to track monthly
itemized quality costs. For non-itemized ratios, enter data in this table's Lines 6,7,16,21,25 and 30 only.
Line
8 Scrap $ - $ - $ - $ - $ - $ - $ -
9 Warranty $ - $ - $ - $ - $ - $ - $ -
10 Shipping $ - $ - $ - $ - $ - $ - $ -
11 Concessions $ - $ - $ - $ - $ - $ - $ -
12 Waste $ - $ - $ - $ - $ - $ - $ -
13 0 $ - $ - $ - $ - $ - $ - $ -
14 0 $ - $ - $ - $ - $ - $ - $ -
15 0 $ - $ - $ - $ - $ - $ - $ -
16 Total material costs $ - $ - $ - $ - $ - $ - $ -
17 Production time $ - $ - $ - $ - $ - $ - $ -
19 Engineering time $ - $ - $ - $ - $ - $ - $ -
20 Supervisor time $ - $ - $ - $ - $ - $ - $ -
21 Total time costs $ - $ - $ - $ - $ - $ - $ -
Total cost of poor quality $ - $ - $ - $ - $ - $ - $ -
Do not enter data in these cells! They automatically calculate, and send to the chart below, data
that has been entered in the table above.
Cost of
Month/cycle Poor Quality Sales Profit Profit ratio
Cycle 1 $ - $ - $ - #DIV/0!
Cycle 2 $ - $ - $ - #DIV/0!
Cycle 3 $ - $ - $ - #DIV/0!
Cycle 4 $ - $ - $ - #DIV/0!
Cycle 5 $ - $ - $ - #DIV/0!
Cycle 6 $ - $ - $ - #DIV/0!
Cost of
Month/cycle Poor Quality Sales Profit Profit ratio
Cycle 1 #DIV/0! $ - $ - #DIV/0!
Cycle 2 #DIV/0! $ - $ - #DIV/0!
Cycle 3 #DIV/0! $ - $ - #DIV/0!
Cycle 4 #DIV/0! $ - $ - #DIV/0!
Cycle 5 #DIV/0! $ - $ - #DIV/0!
Cycle 6 #DIV/0! $ - $ - #DIV/0!
Cost of
Poor Qual-
$1 ity
Profit
$-
Cycle 1 Cycle 2 Cycle 3 Cycle 4 Cycle 5 Cycle 6
Cost of
60% Poor
50% Quality
40%
30% Profit ra-
20% tio
10%
0%
Cycle 1 Cycle 2 Cycle 3 Cycle 4 Cycle 5 Cycle 6
Scrap
Warranty
Shipping
Actual costs
$1
Concessions
Waste
0
0
Shipping
Actual cost
$1
Concessions
Waste
0
0
0
$-
Cycle 1 Cycle 2 Cycle 3 Cycle 4 Cycle 5 Cycle 6
Production
time
$1 Engineering
time
Supervisor
time
$-
Cycle 1 Cycle 2 Cycle 3 Cycle 4 Cycle 5 Cycle 6