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SLA and DevsecOps

SLAs define quality and availability standards for cloud services and establish accountability. DevSecOps integrates security practices into development like automating tests, shifting security left, and encouraging collaboration between teams.

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shrutipanda43
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133 views

SLA and DevsecOps

SLAs define quality and availability standards for cloud services and establish accountability. DevSecOps integrates security practices into development like automating tests, shifting security left, and encouraging collaboration between teams.

Uploaded by

shrutipanda43
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SLA and DevSecOps

What is SLA?

• SLA stands for Service Level Agreement in


cloud computing. It’s a contract between a
service provider and a customer that
outlines the level of service the customer
can expect.

• It helps ensure that the service provider


meets the agreed-upon standards and
provides recourse if they don’t.
Why?

• SLAs are crucial in cloud computing because they


establish clear expectations between the service
provider and the customer.
• They define the quality of service, availability, and
support that the customer can expect.
• Without SLAs, there would be ambiguity about the
level of service provided, leading to potential
misunderstandings, disputes, and lack of
accountability.
• SLAs help to build trust between the provider and the
customer by setting measurable standards and
providing a framework for monitoring and addressing
any issues that arise.
Metrics of SLA

• Uptime/Availability:
• This metric measures the percentage of time that
the service is available to users.
• For example, an SLA might guarantee 99.9%
uptime, meaning the service should be available
99.9% of the time.
• Performance:
• Performance metrics can include response time,
latency, throughput, and resource utilization.
• For instance, an SLA might specify that the service
should respond to requests within a certain time
frame or maintain a certain level of throughput.
• Scalability:
• SLAs may include provisions for scaling
resources based on demand.
• This could involve ensuring that the service can
handle increased loads without degradation in
performance or downtime.
• Data Security and Privacy:
• SLAs often outline the measures taken to
secure and protect customer data, including
encryption, access controls, and compliance
with relevant regulations such as GDPR or
HIPAA.
• Support Response Time:
• This metric specifies the time frame within which
the provider will respond to support requests or
incidents. For example, an SLA might guarantee a
response within one hour for critical issues.
• Data Backup and Recovery:
• SLAs may include provisions for regular data
backups and procedures for data recovery in case
of a disaster or data loss.
• Compliance and Regulatory Requirements:
• SLAs may specify compliance with specific
industry standards or regulations, such as PCI DSS
for payment processing or SOC 2 for data security.
What is DevsecOps?

• DevSecOps is an approach to software


development that integrates security practices
within the DevOps process.
• In the context of cloud computing,
DevSecOps emphasizes the importance of
security throughout the entire software
development lifecycle, from planning and
coding to testing, deployment, and operations.
• It aims to automate security processes and
make security considerations an integral part
of the development and operations workflows
in cloud environments.
Key Principles of
DevSecOps
• Automation
• Automation is at the heart of DevOps and
DevSecOps.
• By automating manual tasks and processes,
organizations can increase efficiency, reduce
errors, and accelerate software delivery.
• This includes automating everything from
code testing and deployment to security
testing and monitoring.
• Automation also enables teams to focus on
high-value tasks, such as innovation and
improving user experience.
• Collaboration
• In traditional software development,
development and operations teams often
work in silos, leading to communication
breakdowns and delays.
• By working together, teams can share
knowledge, identify potential issues
earlier, and resolve problems more quickly.
• Collaboration also helps to ensure that
everyone involved in the development
process has a shared understanding of
security risks and is committed to
addressing them.
• Shift Left
• The “Shift Left” principle in DevSecOps
emphasizes integrating security
practices early in the software
development lifecycle, typically starting
from the planning and design phases
and extending throughout development
and testing.
• Early Integration
• Security Requirements Definition
• Risk Assessment
• Security Education and Training
• Automation of Security Checks
• Continuous Feedback:
• Incident Response: Collect feedback from
security incidents and breaches to identify
areas for improvement in security
practices and processes.
• Post-Mortems: Conduct post-incident
reviews to analyze the root causes of
security incidents and implement
preventive measures to avoid similar
incidents in the future.
• Metrics and KPIs: Define and track security
metrics and key performance indicators
(KPIs) to measure the effectiveness of
security practices and identify areas for
improvement.

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