SEAFARER “SEA-RIES”

NO.2 – FREQUENTLY
ASKED QUESTIONS
(FAQ) FOR SEAFARERS

Capt. (Dr.) Daniel J Joseph

Extra Masters, PhD, MSc (WMU, Sweden), MBA (S&LM), LLB (Law)
 DISCLAIMER

• Views expressed in the following contents are the personal view of the content creators and
not to the organization, its affiliates, or to its employees which the creator belongs to.

• The creator is not responsible for any errors or omissions, or for the results obtained from
the use of this information.

• All information in this presentation provided "as is", with no guarantee of completeness,
accuracy, timeliness or of the results obtained from the use of this information.

2
 FAQ FOR SEAFARERS

Open web browser and type in address bar www.dgshipping.gov.in /

click
FAQ menu

3
 FAQ FOR SEAFARERS

Open web browser and type in address bar www.dgshipping.gov.in /

click FAQs

4
 FAQ FOR SEAFARERS
https://dgshipping.gov.in/Content/FrequentlyAskedQuestions.aspx

Frequently Asked Questions (FAQ) for Nautical Wing

https://www.dgshipping.gov.in/WriteReadData/CMS/Documents/201801290524068978382FAQ_nautical_250118.pdf

Frequently Asked Questions (FAQ) for Engineering Wing

https://www.dgshipping.gov.in/WriteReadData/CMS/Documents/201801241245323486262FAQ_engineering_240120
18.pdf

Frequently Asked Questions (FAQ) for Training Branch

https://view.officeapps.live.com/op/view.aspx?src=https%3A%2F%2Fwww.dgshipping.gov.in%2FWriteReadData%2
FCMS%2FDocuments%2F201804270325027193625FAQ_Trg_eng.doc&wdOrigin=BROWSELINK

Frequently Asked Questions (FAQ) for COP

https://dgshipping.gov.in/WriteReadData/userfiles/file/Frequently%20_Question%20_FAQ_%20for%20CoPs.pdf

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 Directorate General of Shipping, Mumbai
Examination, Assessment and Certification (EAC) Branch

GENERAL INSTRUCTIONS:

1. Ensure your eligibility as per M.S. (Standards of Training, Certification & Watchkeeping for Seafarers)
Rules 2014 and Training Examination & Assessment Programme (TEAP) 2015 before filling up the
application forms electronically online.

2. M.S. (Standards of Training, Certification & Watchkeeping for Seafarers) Rules 2014 is available DG
Shipping website, please refer to below link
http://dgshipping.gov.in/WriteReadData/userfiles/file/Notification_stcw2014_310714.pdf

3. Training Examination & Assessment Programme (TEAP) 2015 is available DG Shipping website,
please refer to below link
http://dgshipping.gov.in/writereaddata/ShippingNotices/201505191224526716388TEAPAConsolidatedRe
v1,May2015-compressed.pdf

4. The applicants must ensure that they have registered online (at DG Shipping Website
www.dgshipping.gov.in) their Seafarer’s Profile Registration. (See instructions for Seafarer Profile
Registration, if not already done)

5. Columns with red asterix (star) mark in the online forms are mandatorily to be filed in.

6. Online payment to be made after online submission of applications, fees once paid will not be refunded.

7. If there are any issues related with fees payment, please report with your fees reference number and all
relevant details by email to PIC: Vatsalya Saxena.
Email: egovernance-dgs@nic.in
Tel.:+91-22-25752038

8. If you are a deck officer and have any more questions which are not listed below then you may send an
email to DG Shipping: dgship-dgs@nic.in, pcmeena-dgs@gov.in

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 Directorate General of Shipping, Mumbai
Examination, Assessment and Certification (EAC) Branch
Frequently Asked Questions by the Masters and Deck officers

Q1. How do I obtain my seafarers profile registered and how do I obtain user Id & password?
Ans: Visit DG Shipping website www.dgshipping.gov.in and click on Seafarers Registrations and fill up
Indos, date of birth details, personal details along with correct email address and submit. Within 24hours
the user Id and password would be emailed by Egovernance to the registered email address.

Q2: I have a medical certificate which was issued by the DGS approved doctor prior joining my last
ship, which is still valid. Can I submit a copy of it while applying for revalidation or do I have to get
another medical certificate?
Ans: You need to submit only the photocopy of valid medical certificate for the purpose of revalidation.
No need to get another new medical certificate for the purpose of making an application to the MMD

Q3: I have a UK GMDSS certificate with valid endorsement. Will that be acceptable for the purpose
of revalidation of my Indian COC?
Ans: Yes. Any UK GMDSS certificate obtained prior to 31st Dec 2002, with valid endorsement from UK
MCA, will be accepted for the purpose of revalidation of Indian COC. However if your UK GMDSS is
due to expire shortly then you need to renew your UK GMDSS first prior to making an application for
revalidation of Indian COC.

Q4: Where do I need to apply to get my CoC and CoP?

Ans: All CoC and CoP processes are done online and CoC / CoP issued via post, candidate need not visit
MMD personally.
Please visit DG Shipping website www.dgshipping.gov.in and click Egovernance to avail the CoC and
CoP online services
Link for online services: http://220.156.189.33/esamudraUI/logOut.do?method=loadIndexPage

Q5. My Certificate of Competency (COC), issued under STCW 95, in hardcover booklet form has
expired recently. How do I revalidate and upgrade my COC to STCW 2010?
Ans: The CoC of a seafarer can be revalidated using DG Shipping online services. Apply online using the
registered ID and password. Online application to be filled in along with online fees (e-payment)

Q6. Do I need to submit my CoC hard cover after applying online for CoC revalidation?
Ans: No. On endorsement of CoC revalidation sticker by MMD, the CoC sticker is dispatched to the
candidate’s registered postal address by speed post. The CoC revalidation sticker may be affixed in CoC
additional pages.

Q7. Do I need to personally visit MMD for collection of my CoC and CoP hard cover?
Ans: No. On endorsement of CoC revalidation sticker by MMD, the CoC sticker is dispatched to the
candidate’s registered postal address by speed post. The CoC revalidation sticker may be affixed in CoC
additional pages.
CoP is dispatched to the candidate’s registered postal address by speed post

Q8: How many days will it take to revalidate my COC?

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 Directorate General of Shipping, Mumbai
Examination, Assessment and Certification (EAC) Branch
Ans: The CoC sticker is dispatched to the candidate’s registered postal address by speed post within two
working days.

Q9: I am presently undergoing a RUT course in one of the DGS approved institute. Is it compulsory
to submit the application for revalidation of COC only through the institute? OR Can I submit the
application to the MMD directly upon completion of the RUT course?
Ans: The CoC of a seafarer can be revalidated using DG Shipping online services. Apply online using the
registered ID and password. Online application to be filled in along with online fees (e-payment)

Q10: Can you elaborate the requirements for revalidation and up-gradation of my COC, if I have a
COC booklet issued under STCW 95?
Ans: The requirements for establishing ‘Continued Professional Competence’ under the M.S. (STCW)
Rules, 2014 are as follows:
A) Record of sea service in the relevant capacity for a period of at least one year in the preceding five
years; OR
B) Original experience certificate from the employer for equivalent services performed ashore (e.g.
officers working in marine related jobs, such as: maritime surveyors, faculty, superintendents, cargo
superintendents, port officers, port engineers, officers serving on offshore rigs and platforms, FPSO, FSO,
Chartering, Brokering or Commercial operations, vetting inspectors, ISM auditors, Port State and Flag
State inspectors, Shipboard Training Officers, pilots, etc. ) for a period of at least two years in the
preceding five years. OR
C) Record of approved seagoing service, performing functions appropriate to the certificate held, for a
period of at least 3 (three) months in total during the preceding 6 (six) months immediately prior to expiry
of the certificate OR
D) Successfully completing an approved training course or courses, such as: competency course for the
grade of CoC concerned or one grade higher OR
E) Record of seagoing service, performing functions appropriate to the certificate held, for a period of not
less than three months in a supernumerary capacity, or in a lower officer rank than that for which the
certificate held is valid immediately prior to taking up the rank for which it is valid*
Additionally, the following requirements to be met for revalidation and up-gradation of COC issued
under STCW 95 to ensure compliance with 2010 Manila Amendments to the STCW Convention,
1978, as amended.
1. Copy of valid Medical Fitness Certificate
2. Refresher and Updating training course for Masters and Deck officers (5 days for
operational level / 11 days for Mgmt level)
3. Indian COC as GMDSS Radio Operator or UK GMDSS issued up to 31st Dec 2002 with
valid endorsement.
4. Refresher training course in PST & PSCRB, only if the original course certificates are
more than 5 yrs old.
5. Refresher training course in FPFF and AFF, only if the original course certificates are
more than 5 yrs old.
6. SSO course Certificate of Proficiency for Management level COCs OR
STSDSD / SSO for operational level COCs
7. DGS approved ECDIS course

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 Directorate General of Shipping, Mumbai
Examination, Assessment and Certification (EAC) Branch
Q11: I had revalidated my COC in 2013/2014 after complying with all the requirements such as
RUT course, refresher courses and other courses. However my COC was revalidated up to 31st Dec
2016 only, due to some administrative reasons. How can I extend the validity of my COC to full five
years?
Ans: Prior to 1st Jan 2015, all the certificates were issued or revalidated up to 31st Dec 2016 only.
However, subsequent to the notification of M.S. (STCW) Rules 2014, from 1st Jan 2015 onwards, all the
certificates are being issued with a validity of full five year period.
In your case, the validity of the COC can be extended up to five years from the date of completion of
Refresher and Updating (RUT) training course, by the MMD, without doing any additional courses. But
you need to obtain the ‘COC as GMDSS Radio Operator’ if the same was not obtained earlier.
For example if you had completed your RUT course on 15th November 2014 then the validity of your
COC will be extended up to 14th November 2019.
You need to submit the same application online for ‘Revalidation of COC’ as mentioned in Question No.4

Q12: I am presently undergoing a RUT course in one of the DGS approved institute. Is it
compulsory to submit the application for revalidation of COC only through the institute? OR Can I
submit the application to the MMD directly upon completion of the RUT course?
Ans: No. The CoC of a seafarer can be revalidated using DG Shipping online services. Apply online using
the registered ID and password. Online application to be filled in along with online fees (e-payment)

Q13. My Certificate of Competency (COC) is expiring after 5 months and I have done my
revalidation/up-gradation courses as per STCW 2010 now. Will my COC be revalidated for 5 years
from the date of expiry of my present COC or it will be from the date I completed my revalidation
course?
Ans: Normally the COCs are being revalidated for a period of five years from the date of completion of
Refresher and Up-gradation course (RUT) under STCW 2010. However, in order to encourage renewal of
COC before its expiry date, under the revised provisions of STCW, currently COCs are being revalidated
for a period of five years from the date of expiry of COC, if an officer is applying for revalidation within
six months prior to its expiry.
Hence in your case the COC will be re-validated for a further period of five years from the date of expiry
marked in the COC and not from the date of completion of RUT course.

Q14: At present I have the valid GMDSS GOC issued by the Ministry of Communications and
STCW endorsement of GMDSS (valid or expired) issued by the MMD few years back. How do I get
the new ‘Indian COC as GMDSS Radio Operator’ which is essential for revalidating my COC as
Master or Deck officer?
Ans: Firstly you need to ensure your GMDSS GOC issued by the Ministry of Communications is valid. If
it is not valid, you should make an application to the WPC wing for renewal of GMDSS certificate. Please
bear in mind that normally it takes around 30 days for obtaining a renewal sticker for GMDSS from WPC.
The GMDSS CoC of a seafarer can be obtained using DG Shipping online services. Apply online using
the registered ID and password. Online application to be filled in along with online fees (e-payment)

Q15: My GMDSS certificate is valid. Can you briefly explain the requirements for obtaining the
‘COC as GMDSS Radio Operator’ from MMD?
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 Directorate General of Shipping, Mumbai
Examination, Assessment and Certification (EAC) Branch
Ans: You need to have the following:
a. Valid GMDSS GOC issued by the WPC wing of the Ministry of Communications. (Provisional
certificate can also be accepted in case of newly certified officers.)
b. Copy of valid medical fitness certificate
c. Evidence of Minimum one year of sea service in the preceding five years performing Radio
Communication duties. In absence of sea service, evidence of equivalent service ashore
performing Radio Communication duties can also be accepted.
d. Alternatively, If you do not have the required sea service or equivalent service ashore in the last
five years then you need to complete the GMDSS course again and submit the course completion
certificate for obtaining or renewing your ‘COC as GMDSS Radio Operator’
e. The ‘COC as GMDSS Radio Operator’ of can be obtained using DG Shipping online services.
Apply online using the registered ID and password. Online application to be filled in along with
online fees (e-payment)

Q16: How many days will it take to obtain my COC as GMDSS Radio Operator?
Ans: The ‘COC as GMDSS Radio Operator’ is dispatched to the candidate’s registered postal address by
speed post within two working days.

Q17: I need to revalidate my Master’s COC. For that I need to get my GMDSS COC also. Is it
possible for me to apply both at the same time to avoid multiple visits to the MMD?
Answer: Yes. If you have already complied with all the other requirements such as RUT course, refresher
courses, ECDIS course, SSO/STSDSD course, etc., then you can submit the application for revalidation
and application for GMDSS COC simultaneously online. You will get both the revalidated COC and
Indian GMDSS COC within two working days together.

Q18: Presently, I have valid STCW GMDSS endorsement which expired on 31st Dec 2016. Do I still
need to get the new Indian COC, as GMDSS Radio Operator, for the purpose of revalidating my
COC as Master or Deck officer?
Ans: Yes. In order to revalidate and upgrade your COC with validity beyond 31st Dec 2016, it is essential
to obtain the new ‘COC as GMDSS Radio Operator’ now. Your existing STCW GMDSS endorsement
will be cancelled upon issuance of ‘COC as GMDSS Radio Operator.’

Q19: I have a UK GMDSS certificate. Can I obtain a ‘COC as GMDSS Radio operator’ from India?
Ans: No. You should renew your GMDSS endorsement from UK MCA only. Also, there is no need for
you to obtain ‘COC as GMDSS Radio Operator’ from India.

Q20: What is the difference between ‘STCW endorsement on GMDSS’ which was issued before,
and the ‘COC as GMDSS Radio Operator’ which is being issued now?
Answer: As far as seafarers are concerned, the purpose of both remains same. Subsequent to the ‘2010
Manila Amendments to the STCW Convention,’ the status of GMDSS qualification has been changed
from ‘Certificate of Proficiency’ to ‘Certificate of Competency.’ Hence the nomenclature of the certificate
has been changed to ‘COC as GMDSS Radio Operator.’ From 1st Jan 2017, all the deck officers must hold
‘COC as GMDSS Radio Operator’ instead of ‘STCW endorsement on GMDSS.’

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 Directorate General of Shipping, Mumbai
Examination, Assessment and Certification (EAC) Branch
Q21: I have a level two (Management level) DCE for the ship type ‘Oil tanker’ which is expiring
shortly or which has expired few months ago. How do I revalidate my DCE?
Ans: The familiar name of the Dangerous Cargo Endorsement (DCE) level 2 has now been changed to
‘Certificate of Proficiency in Advanced Training for Oil/Chemical/Gas Tanker Cargo operations.’
The procedure for renewal of DCE or issuance of COP for tanker operations is almost the same as before,
except few minor changes. You can make use of DG Shipping online services. Apply online using the
registered ID and password. Online application to be filled in along with online fees (e-payment)

Q22: I have a level one (operational level) DCE for the ship type ‘Chemical tanker’ which is
expiring shortly or which has expired few months ago. How do I revalidate my DCE?
Ans: The familiar name of the Dangerous Cargo Endorsement (DCE) level 1 has now been changed to
‘Certificate of Proficiency in Basic Training for Oil/Chemical/Gas Tanker Cargo operations.’
The procedure for renewal of DCE or issuance of COP for tanker operations is almost the same as before,
except few minor changes. You can make use of DG Shipping online services. Apply online using the
registered ID and password. Online application to be filled in along with online fees (e-payment)

Q23: How many days will it take to obtain a new COP for tanker cargo operations (erstwhile called
as DCE) or renew my DCE?
Ans: The COP is dispatched to the candidate’s registered postal address by speed post within two working
days.

Q24: I have multiple DCEs i.e. for more than one type of tankers. Can I renew all of them at the
same time? OR I need to apply for DCEs for more than one type of tankers. Can I apply for
multiple DCEs at the same time?
Ans: Yes. You can apply for multiple DCEs i.e COPs for more than one type of tankers online. However
you need to pay the additional fees for each COP separately or collectively.

Q25: Do I need to submit the copy of medical fitness certificate to the MMD for obtaining the DCE
or COP in Tanker cargo operations?
Ans: No. You need not submit any medical certificate for obtaining the Certificate of Proficiency in
Tanker Cargo operations.

Q26: I have a COC issued by UK or other countries recognized by India. Can I get a COP in
Tanker cargo operations (erstwhile DCE)?
Answer: No. You are required to obtain the COP in tanker cargo operations only from the country which
has issued your COC.
However, if you have been issued with Indian COE for sailing onboard Indian ships then COP in Tanker
Cargo operations will be issued by the MMD for the purpose of sailing onboard Indian Tankers only.
Currently this provision is applicable for Management level officers only.

Q27: I did my PSCRB and AFF in the year 2012. Do I need to do the refresher courses for PSCRB
and AFF now, for the purpose of revalidation of COC?
Answer: No. Refresher courses for the PSCRB, PST, AFF and FPFF are required only if the courses were
done five years ago.
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 Directorate General of Shipping, Mumbai
Examination, Assessment and Certification (EAC) Branch
In your case, the refresher courses to be done in 2017 only. You need not undergo the refresher courses for
the purpose of revalidation or certification.
Also note that henceforth, seafarers need to undergo the refresher courses in PST, FPFF, PSCRB and AFF
(as applicable) at the intervals not exceeding five years. Shipping companies need to ensure that seafarers
have undergone refresher training as per STCW at five yearly intervals, prior placing them onboard ship.

Q28: I have done my sea service through non-RPSL agencies. Can you please confirm whether the
service performed through such agencies are acceptable for the purpose of revalidation or issuance
of COCs?
Ans: No. According to the directives issued by the Directorate General of Shipping, the seafarers should
join the ship only through RPSL agencies approved by the DGS. Hence the sea service performed through
non-RPSL agencies will not be recognized by the MMD.

Q29: I am holding a COC of 2nd Mate (FG). I have a sailing experience on Tankers. Can I get a
COP in Advanced Training for Tanker cargo operations (Level 2 DCE)?
Ans: Yes. If you have a minimum of three months sailing experience on Tankers as certified deck officer,
within the last sixty months, then you are eligible to get a COP in Advanced Training for Tanker cargo
operations (For a Type of tanker corresponding to your sailing experience). Additionally, you should have
completed the relevant advanced tanker safety course, advanced fire fighting course and other applicable
courses listed in the checklist.

Q30: I need to apply for the Level 2 Chemical Tanker DCE (COP in Advanced Training). Is it
required to complete the Liquid Cargo Handling Simulator (LCHS) Course for obtaining a
Chemical Tanker Level 2 DCE?
Ans: No. The Liquid Cargo Handling Simulator (LCHS) course is required only for obtaining the Level 2
Oil Tanker DCE. Also the LCHS course is applicable only for the Master and deck officers. Therefore
LCHS course is not required for obtaining the Level 2 DCE for Chemical Tankers or Liquefied Gas
Tankers.

Q31: What is the difference between LCHS operational level and LCHS Management level course?
Which course is required for obtaining the Oil Tanker DCE?
Ans: The LCHS operational level course is no more a DGS approved course. For obtaining the COP in
Advanced Training (Level 2 DCE) for Oil Tankers cargo operations, all the deck officers are required to
complete only the Full Mission LCHS course (Management level – 5 days). The LCHS course is not
mandatory for obtaining the COP in Basic Training for Tanker cargo operations (Level 1 DCE).

Q32: I have been sailing as Master on Oil Tankers for many years. I am also having the level 2 DCE
for Oil Tankers. In the past I have not done any LCHS course. Can I revalidate my level 2 DCE
without the LCHS course?
Ans: Yes. If you have been regularly sailing on Oil Tankers with Level 2 DCE then there is no need for
LCHS course for revalidation of DCE.

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 Directorate General of Shipping, Mumbai
Examination, Assessment and Certification (EAC) Branch
Q33: I have a Level 2 DCE in Oil Tankers. But during the last five years I have been sailing on bulk
carriers OR I did not sail in Oil Tankers during the last five years. How do I revalidate my Level 2
DCE in Oil Tankers?
Ans: If you do not have the required minimum period of three months of sailing experience onboard Oil
Tankers during the preceding sixty months then you will have to undertake the Advanced Tanker Safety
course (TASCO) and LCHS course again for revalidation of Level 2 DCE in Oil Tankers.

Q34: I have a Level 2 DCE in Chemical / Liquefied Gas Tankers. But during the last five years I
have been sailing on Containers OR I did not sail in Tankers during the last five years. How do I
revalidate my Level 2 DCE in Chemical / Liquefied Gas Tankers?
Ans: If you do not have the required minimum period of three months of sailing experience onboard
Chemical / Liquefied Gas Tankers during the preceding sixty months then you will have to undertake the
Advanced Chemical Tanker Safety course (CHEMCO) or Advanced Gas Tanker Safety Course
(GASCO), as applicable, again for revalidation of Level 2 DCE in Chemical / Liquefied Gas Tankers.

Q35: I have been sailing as Second Officer onboard ‘OIL/CHEM Tankers’ during the past six
months. But in this period, we had carried only clean products and did not get a chance to load any
chemicals. Can I get a Level 2 DCE for Chemical Tankers based on this experience?
Ans: No. Although you have sailed on ‘OIL/CHEM Tankers’, you are not eligible to obtain the Level 2
DCE for Chemical Tankers. For obtaining Level 2 DCE in Chemical Tankers, you should have an
experience of carriage of chemicals, listed under IBC code, for a minimum period of three months.
Alternatively, one month experience in a supernumerary capacity with three loading and three discharging
of chemicals, documented in a Training Record Book, may also be accepted.

Q36: I have a COP in basic training for tanker cargo operations (Level 1 DCE). But I did not get a
chance to work onboard tankers during the past five years. How do I revalidate my COP in basic
training for tanker cargo operations (Level 1 DCE)?
Ans: You can revalidate the COP in basic training for tanker cargo operations (Level 1 DCE) either by
undertaking the Basic Tanker familiarization course or Advanced Tanker Safety course again.

Q37: I am a deck cadet or deck rating. What are the requirements for obtaining the COP in basic
training for tanker cargo operations (Level 1 DCE)? Can I apply to the MMD for getting this COP?
Ans: The requirements for obtaining the COP in basic training for tanker cargo operations (Level one
DCE) remain same for the officers / trainees / ratings. However, currently, the MMD accepts applications
only from the certified officers.
If you are a petty officer, deck cadet or deck rating then you can make an application to the Facilitation
Centers established by the INSA / MASSA / FOSMA / ICCSA / CMMI / IMEI, depending upon the
company in which you are sailing at present or you will be joining soon.

Q38: I have passed the Chief Mate (FG) written and oral examinations last month. I did my Second
mate FG competency course with the new syllabus i.e. in 2011. Subsequently I did my First Mate
FG Phase-I and Phase-II courses in 2014 with the new syllabus. Do I still need to undergo the
Refresher and Updating training (RUT) of 5 days / 11 days for submitting an application for COC?

Page 8 of 12
 Directorate General of Shipping, Mumbai
Examination, Assessment and Certification (EAC) Branch
Ans: No. The RUT course is not required for all those candidates who have completed their Second Mate
FG course with the STCW 2010 syllabus i.e. courses completed after March 2011.

Q39: I have completed my First Mate FG grade Phase-I and Phase-II classes recently under STCW
2010 revised syllabus. But I got my Second Mate FG COC prior to 2011 i.e. attended Second Mate
FG classes under the STCW 95 (old) syllabus. Do I have to complete the RUT course of 5 days or 11
days duration, to obtain my First Mate FG COC under STCW 2010 with 5 years validity?
Ans: Since you had attended the First Mate FG competency course as per the new (STCW 2010) syllabus,
you need to attend only the first 5 days of the RUT course, applicable for operational level officers.

Q40: My CDC or Passport got expired last month. I had already applied for renewal. Is it
compulsory to have valid CDC or Passport for the purpose of revalidation of COC or obtaining any
other certificate from MMD?
Ans: No. You need not wait for renewal of CDC or Passport for making an application to the MMD for
any certification. However, it is your responsibility to ensure that all the necessary documents such as
CDC, Passport are valid prior joining any ship.

Q41: I have applied for revalidation of my COC or renewal of my DCE /GMDSS at the MMD in the
morning working hours. Is there any specific time do I have to come for collection of my certificate
after revalidation or issuance of new certificates?
Ans: CoP is dispatched to dispatched to the candidate’s registered postal address by speed post

Q42: I have applied for my CoC / CoP today morning. My company has told me that I need to fly in
the afternoon for joining ship. Is it possible to get the certificate immediately?
Answer: No. Please note that MMD issues more than 100 certificates every day in the shortest possible
time frame i.e. within two working days. In order to give due respect to other applicants and to maintain
equality, MMD will not issue certificates out of turn to any individuals.

Q43: Is it necessary to update my DG Shipping online profile for making an application to the
MMD? How do I create and update my profile in the DGS website?
Ans: Yes. According to the Directives of the DG Shipping, it is compulsory for all the seafarers to register
with the e-Governance cell of the DG Shipping and update their profile at regular intervals. Please note
that the process of registration is very simple.
You need to go to the website www.dgshipping.gov.in and click the ‘Seafarers registration’ section under
the main heading ‘E-Governance.’ Upon completion of registration, you can update your profile using the
simple steps stated in the website.
Please note that the ‘Seafarers Registration’ process can be completed easily, if you use ‘Internet
Explorer’ browser.

Q44: I need to apply for my COC revalidation. Somebody told me that I need to get the documents
ready only through few of the Photocopy shops located near MMD, otherwise my application will be
delayed. Is it true?
Ans: Totally false. Do not believe in such baseless rumors. MMD deals directly with seafarers only. The
process of all the above certification is very simple. If you are meeting the requirements then you should
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 Directorate General of Shipping, Mumbai
Examination, Assessment and Certification (EAC) Branch
get the certificate within two working days. If you have any difficulty in obtaining the certificate from
MMD then you may contact the concerned surveyors directly or send an email to the concerned Principal
Officer, MMD. Contact details of MMD officials are given in the respective MMD Website

Q45: I have cleared by Second Mate FG competency examination in May 2013, and obtained my
Second Mate FG COC in June 2013. However, at that time, I got a COC with a validity up-to 31st
Dec 2016 only. Do I need to complete the 5- days Refresher and Up-gradation (RUT) course for the
Deck Officers for up-gradation of my COC to STCW 2010 standards, and extend the validity for a
full five year period?
Ans: No. Please note that the Second Mate FG competency course of 4 months duration, under the new
STCW 2010 syllabus, was started from January 2011 itself. Hence the RUT course of 5-days duration,
applicable for operational level deck officers, is NOT required for all those candidates who have attended
the Second Mate FG Competency course on or after January 2011, for extending the validity of COC for a
full five year period. However you are required to complete the other applicable courses such as ECDIS,
etc., as given in the online requirements for revalidation and up-gradation of COC.

Q46: I did the full 11-day Refresher and Up-gradation course for the Masters and Deck Officers in
the year 2013. Can I revalidate my COC using that course certificate issued in 2013 or do I have to
undergo that course again now, in order to extend the validity of COC for a full five year period?
Ans: Please note that Refresher and Up-gradation course (RUT) is not the same as an erstwhile
revalidation course. This RUT course need to be done only once by the Masters and Deck officers who
have got their COC under the STCW 95 standard to upgrade to the STCW 2010 standards. Hence there is
absolute no need for undergoing this course again, under any circumstances.
Also, please note that the RUT course is not required for the Masters and Deck Officers who have
completed their entire (from Second Mate FG onwards) competency courses and examination under the
STCW 2010 standards. Please refer Q45 for an example.

Q47: I did my TASCO/CHEMCO/GASCO course in 2003. My course certificate refers to the

STCW 1995 standards. Do I need to undergo the courses again for up-gradating it to the 2010
standards?
Ans: No. You are not required to undergo any of the STCW courses, including the above-mentioned
advanced tanker safety courses again, for up-gradation of same into STCW 2010 standards. Although the
model courses have been revised recently, nobody will be required to undergo the courses again. All the
course certificates remain valid irrespective of whether STCW 78 or STCW 95 mentioned in the
certificates.
Q48: I have given all exams in offline mode and CoC was issued accordingly. Now I want to correct
my CoC entries i.e Name, DoB, Indos etc.

Ans: Note:- All Certificates of competency corrections will be done centrally from Directorate
General of Shipping
Certificate of competencies issued under offline mode: - are required to ensure their seafarers profile is
updated before applying to DG shipping for any correction. Application with photocopy of CDC,
Passport, CoC and seafarers profile along with original CoC to be forwarded to Chief examiner of Master
& mates. CoC will be corrected and sent to registered address.
Page 10 of 12
 Directorate General of Shipping, Mumbai
Examination, Assessment and Certification (EAC) Branch
Certificate of competency issued online: - Seafarers are required to ensure their seafarers profile is
updated before applying certificate of competency to avoid any name change in CoC, However if any
correction is required then seafarers need to first update their profile and then submit application along
with copy of updated seafarers profile, CDC, Password, CoC and Original certificate of competency to
carry out correction in CoC.

Q49: How much time required to issue corrected CoC?

Ans: Correction will be done within 10 day on receipt of application.

Q50: I have lost my CoC and I don’t have photo copy of CoC also, How to get new Certificate of
competency.
And: Please follow followings procedures.
1. Lodge FIR with local police station.
2. Publish Notice of lost on any one national news paper and at least one of the local leading news
papers of area where CoC is lost.
3. Allow for minimum one month period for police to locate/trace lost CoC and for return if found by
any person..
4. Submit application in Form 30 to Principal Officer, Mercantile marine department along proof of
receipt of Payment confirmation of Rs -3000-/ paid through online portal of Bhart Kosh
5. After verification of application, Principal officer, MMD shall refer to Chief Examiner of Master
and Mates, who shall, after making such inquiry as he may deem fit., issue a 1st copy of certificate
to the applicant as soon as may be practicable but in any case not later than the expiry of a period
of six months. (Rule 76 of MS STCW 2014 RULES )

Q51: Online application process for Certificate of Competency (CoC) for grades Second Mate F.G, First Mate F.G
and Master F.G
Ans: All candidates must ensure their seafarers profile is updated with regards to modular courses and
all passed subjects etc before applying for CoC online.
I. Log in to seafarers profile and click CoC & CoC revalidation under the head of seafarers.
II. Clik 'Application for Certificate of Competency (CoC)' link showing left side.
III. Fill the required data and generate application no.
IV. Pay the fees online.
V. Upload the document.
VI. Status of the application can be viewed through the link 'Pay CoC & CoP Fees,Upload
Documents and View Status'.

Q52: For CoC application What should I do, If exam results are not uploaded?
Ans: You are requested to contact concerned Principal Officer, MMD where you have applied
the exam for the same paper.

Q53: Online application process for Revalidation of Certificate of Competency?

Ans:
I. Log in to seafarers profile and click CoC & CoC revalidation under the head of seafarers.
II. Click the required link showing left side.

Page 11 of 12
 Directorate General of Shipping, Mumbai
Examination, Assessment and Certification (EAC) Branch
III. Select the Grade and click over Continue Button to populate Personal details and CoC Details for
the selected Grade Note : In case CoC Details not found, please contact to concerned Issuing
Authority(DG Shipping email: pcmeena-dgs@gov.in)
IV. Fill the required data and generate application no.
V. Pay the fees online.
VI. Upload the document.
VII. Status of the application can be viewed through the link 'Pay CoC & CoP Fees, Upload Documents
and View Status'.

Q54: Online application process for DC Endorsement (for Officer Rank) and GMDSS?
Ans:
I. Log in to seafarers profile and click CoC & CoC revalidation under the head of seafarers.
II. Click the required link showing left side.
III. Fill the required data and generate application no.
IV. Pay the fees online.
V. Upload the document.
VI. Status of the application can be viewed through the link 'Pay CoC & CoP Fees, Upload Documents
and View Status'.

Q55: How to change personal details of seafarer’s profile?

Ans: For updating personal details, you are requested to contact INDoS cell (Email Id:
mttindos@gmail.com) before submission of online application.

Page 12 of 12
 2018
FREQUENTLY ASKED
QUESTION AND ANSWER
(FAQs)
(i) These FAQs are designed to provide a better understanding of
common issues, sometimes of fairly complex topics and shall
often link to more detailed information.

(ii) These FAQs are for information purpose only and is not a
substitute for Rules / Circulars / Orders.

(iii)The information provided here would not create any right to

claim on part of the candidates. In case, there is lack of clarity
on any issue, the position indicated in the relevant Rules for the
current year would prevail.

(iv) The candidates are advised to visit D.G.S website (www.

dgshipping.gov.in) and MMD sites where ever necessary for
further details & information.

ENGINEERING WING
DIRECTORATE GENERAL OF SHIPPING

1/1/2018
 ENGINEERING WING
DIRECTORATE GENERAL OF SHIPPING
MINISTRY OF SHIPPING

TOPICS

I. E – Governance.............................................................................................. …………..2

II. General / Examination / COC processing and application ..................... …………..5

III. Revalidation of Certificate of Competency ................................................. …………..7

IV. Dangerous Cargo Endorsement / Certificate of Proficiency in Tankers…………..10

V. Revalidation of D Endorsement / Certificate of Proficiency in Tankers.………...12

VI. Simplified Tabular Form of STCW Courses for Engineers. ................. …………...15

VII. General Instructions ……………………………………………………………….…16

ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 2 of 16

I. E-Governance

 I passed my written papers when the examination application process was in manual mode. I now
need to book for my orals and this is the first time I am booking through e-governance. But the
system is asking assessment fee, though I had paid it during my first attempt.

Since you are applying through e-governance for the first time, all your previous history of
examinations need to be manually updated by the MMDs. You may make a request in this regard with
all your relevant details to the 'Help-desk email-id" of the respective MMD to manually bring you to the
online system.
You need not pay the assessment fees again in normal cases. However, if you have not commenced
your examinations within one year of eligibility Assessment, you have to apply for re-assessment and
pay the applicable fees.

 I passed all written papers of MEO-II (Part B) except Naval Architecture in June 2013 and 4B
orals in August 2013. While I was trying to book for the remaining functions for January 2016,
the system alerts me that my previous results are not updated. When I am trying to book seat for
Naval Architecture written exam, there is no such option visible. What should I do?

This is because your earlier examination result has been processed manually and therefore not found in
the online system. You may make a request in this regard with all your relevant details to the 'Help-desk
email-id" of the respective MMD to manually update the previous results in the e-governance.

 I am a fresh candidate appearing for MEO-II (Part B) and my eligibility assessment has already
been approved. Can I split functions in my very first attempt?

Yes. You can appear for any number of functions as per your choice. In fact it is suggested that you
may apply for the examination only when you are confident about your preparations for the same.

 I passed MEO CL -II in September 2012 and would now like to appear for MEO-I. But, I'm
unable to proceed with the application for CL-I, with the system a message “Result / Last result
is in process”

This is because your earlier examination result for the lower grade has been processed manually and
therefore not found in the online system. You may make a request in this regard with all your relevant
details to the 'Help-desk email-id" of the respective MMD to update your status of Certificate of
Competency.

ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 3 of 16

 I had appeared for MEO-IV oral exam for EECEOL( FUN 5) on 18th DEC 2015 and was passed.
But when I check in my e-pariksha profile today (20th December 2015) it is showing as absent.
What should I do?

This is because the respective MMD is yet to update your results in e-pariksha, which will be done
before forwarding the Result to DGS for approval. Please wait for the publishing of results and then
approach respective MMD, if the discrepancy still persists.

 I have applied for eligibility assessment for MEO-I exam a week back but my application status
in e-governance is still showing "verified and fwd to assessor".

It means that Assessment of your application is in progress and has been forwarded after initial
verification by the "Dealing Assistant (DA)" to the "Assessing Officer (AO)" for final approval. The
process will be completed before the scheduled cut-off date and the updated status will then be reflected
in your profile.

 I paid my fees for the examination online through e-payment. However, I did not receive any
acknowledgment and the payment details are not reflected in my application. Shall I pay the fees
again as last date for seat booking is close-by?

On some occasions, the candidate, who pays the examination fee, does not get the acknowledgement,
even when the amount is debited from his/her account. In absence of the acknowledgement, the
candidate makes the payment twice or sometimes thrice. In such cases, the candidates are requested not
to pay the fee again, but wait for three working days. In the next three working days, the necessary
reconciliation with the e-payment service provider would be carried out and the acknowledgment would
be generated. In case, there is delay of more than three working days in the re-conciliation, the
candidate may please send an email to egovernance-dgs@nic.in with a copy to
singh.deependra@gov.in.
The above is applicable only in those cases where the fee has been debited from the candidate’s
account, but the acknowledgement is not generated. This is not applicable in case where the message
“Payment failed” is displayed. Failed payment status can be due to multiple reasons i.e. (a) wrong card
details (b) session timeout (c) Bank server failure. In these cases, the seafarer may make another
attempt to pay fees.

 I paid my fees for the examination online through e-payment. However, I did not receive any
acknowledgment and the payment details are not reflected in my application. I paid the fees again
as last date for seat booking was close-by. Can I get the refund of this multiple payment?

It is once again requested that the candidates may follow the instruction at Question no 7 above and not
to make multiple payments. In those cases, where the candidate makes multiple payments in spite of the
instructions, the process of refund would be initiated later for which the candidate may please send an

ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 4 of 16

 e-mail to egovernance-dgs@nic.in with a copy to singh.deependra@gov.in. Process for refund of the
fee would be initiated by the e- Governance cell, only in those cases, wherein there has been multiple
payments by the candidate on account of the technical problem listed at serial no 3 above.

 I paid my fees for the examination online through e-payment and booked seat for October. Now I
would like to postpone the Examination to December. Is it possible?

Candidates are advised that before the payment of the examination fee and submission of the
application, they may reconfirm the month, paper, type of examination and other details filled in by
them. No change of month or type of examination is possible online, once the seat is booked. In such
cases, if the candidate wishes to apply for some other month or some other paper, the fee paid cannot be
adjusted in the system. In such cases the candidate would have to do a fresh booking and pay the fee
again.

 I paid my fees online and booked the seat for Oral Examination in October. Now, I would like to
postpone the Examination. Is it possible?

In genuine cases such as on Medical grounds, MMDs can reschedule the date of Oral Examination till
the last date of the scheduled examination for the same month. However, no change of month of the
oral examination is possible online, once the seat is booked and the candidate will be considered as
"Failed (Absent)" if they do not appear for the exam. If the candidate wishes to apply for some other
month, he has to do a fresh booking and pay the fee again, once the result of the previous month is
approved by the DGS.

II. General / Examination / COC processing and application

 How to apply for CoC

 Application of CoC’s needs to be made online through E-governance for Class-II and Class-I
candidates and through E-pariksha for Class-IV candidates.
 All payments need to be made through https://bharatkosh.gov.in/.
 CoC’s will be dispatched after successful scrutiny within seven working days to the registered
address of the candidate.
 Any queries with regards to CoC’s, may be addressed to Examiner in-charge of Engineering in
concerned MMD or to ashish-dgs@gov.in, D.G. Shipping.
 Information may be obtained from following links for online CoC application of Class IV, Class
II and Class I CoC’s:

ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 5 of 16

  http://www.dgshipping.gov.in/writereaddata/ShippingNotices/201710240608112900789eac
_cir_142of2017.pdf
 http://www.dgshipping.gov.in/writereaddata/ShippingNotices/201702140511478939017eac
_branch_circular_135of2017.pdf

 My CDC or Passport got expired last month. I had already applied for renewal. Is it compulsory
to have valid CDC or Passport for the purpose of revalidation of COC or for obtaining any other
certificate from MMD?

No. It is not mandatory to have valid CDC or Passport for making an application to the MMD for any
certification. However, it is the responsibility of the seafarer to ensure that all the necessary documents
such as CDC, Passport are valid prior joining any ship.

 Is it necessary to update my DG Shipping online profile for making an application to the MMD
for any seafarer certification? How do I create and update my profile in the DGS website?

Yes. According to the Directives of the DG Shipping, it is mandatory for all the seafarers to register
with the e-Governance cell of the DG Shipping and update their profile at regular intervals. You need to
visit DGS website www.dgshipping.gov.in and click the ‘Seafarers registration’ tab under the main tab
‘E-Governance.’ Upon completion of registration, you can update your profile using simple guiding
steps provided therein.

 Can you explain the method of payment of fees for obtaining certificates from MMD?

Payment of fee is made online for all the MEO and ETO certificates along with revalidation of COC
and issuance of Certificate of Proficiency in Tankers. At present online fee payment can be made from
website https://bharatkosh.gov.in/ and receipt details needs to be entered in the online submitted
application.

 How to know the current status of CoC regarding printed or dispatched?

When you see “approved” in the CoC status of your profile that means CoC has been printed. When
you receive speed tracking number that means CoC has been dispatched.

 D.G. Shipping is requested to rationalize cost for examination and assessment fees and
D.G.Shipping must control the cost of STCW courses offered by institutes.

The exam, endorsement and assessment fees charges have been revised in 2014. The last revision prior
to 2014 was done in 1998. Upon careful consideration the fee has been nearly doubled after 16 years.
Regarding course fee charged by the institutes, it is to be noted that in the open market it is difficult to

ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 6 of 16

 regulate the fees as the courses are to be taught by the mariners whose high salary demands are borne
by the institutes and become a significant factor in stipulating the course fees.

 How to request for re-evaluation of written or oral paper?

Please go through Rule 77 of M.S.STCW Rules, 2014. Informatively written and oral exam result
review needs to be applied by Form 31 within 30 days from the date of declaration of result.
Application needs to be addressed to the MMD where examination was written or appeared.

III. Revalidation of Certificate of Competency

 How to re-validate CoC ?

o Application for re-validation of CoC’s needs to be made online through E-governance for Class-II
and Class-I candidates and through E-pariksha for Class-IV candidates.
o CoC’s will be dispatched after successful scrutiny within seven working days to the registered
address of the candidate.
o All payments need to be made through https://bharatkosh.gov.in/.
o Any queries with regards to CoC’s, may be addressed to Examiner in-charge of Engineering in
concerned MMD or to ashish-dgs@gov.in, D.G. Shipping.
o Information may be obtained from following link for online CoC application of Class IV, Class II
and Class I CoC’s:

http://www.dgshipping.gov.in/writereaddata/ShippingNotices/201707310351302185003DOC310717.pdf

 My Certificate of Competency (COC), issued under STCW 95, in hardcover booklet form has
expired recently. How do I revalidate and upgrade my COC to STCW 2010?

The CoC of a seafarer can be revalidated using DG Shipping online services. Apply online using the
registered ID and password. Online application to be filled in along with online fees (e-payment).

 How many days will it take to revalidate my COC?

Generally, the COC is revalidated on the same working day. However, depending on the work load, the
COC could be revalidated on the next working day after putting up satisfactory application. In any case,
it should not take more than two working days.

 Can you please elaborate the requirements for revalidation and up-gradation of my COC, if I
have a COC booklet issued under STCW 95?

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 The requirements for revalidation and up-gradation of COC may vary depending on various factors
such as attending relevant course, sea service requirements, those working as surveyors /
superintendents, etc. A detailed requirement for revalidation of COC is mentioned in Section I / 11,
Rule 14 of M.S. (STCW) Rules 2014 given in the Training, Examination and Assessment Program
available on DGS website public domain.

 I have a medical certificate which was issued by the DGS approved doctor prior joining my last
ship, which is still valid. Can I submit a copy of it while applying for revalidation or do I have to
get another medical certificate?

Self attested copy of a valid Medical Certificate issued by a DGS approved Doctor in MLC Format is
enough for applying for revalidation of COC.

 My COC was revalidated up to 31st Dec 2016 only, due to some administrative reasons. How can I
extend the validity of my COC to full five years?

Validity of CoCs is restricted in cases where the applicant falls short of any requirement as per STCW
2010 amendments, such as relevant Refresher / Updating courses.
If you have done all the required courses as per STCW 2010 amendments, you may approach any
MMDs for revalidation of your CoC as per the eligibility.

 Is it compulsory to submit the application for revalidation of COC only through the institute? OR
Can I submit the application to the MMD directly. Is it necessary to pay ''service charge" to the
institutes for this?

The candidate has to apply for revalidation of COC directly to any MMDs. Few MMD’s accept
applications through the various institutes, which is only a voluntary facilitation service to the
candidates by the concerned institute. MMDs do not endorse any 'service charge'' in addition to the fees
payable to the Government in such cases, which is only a mutual arrangement between the candidate
and the institute.

 My Certificate of Competency (COC) is expiring after 5 months and I have done my

revalidation/up-gradation courses as per STCW 2010 now. Will my COC be revalidated for 5
years from the date of expiry of my present COC or it will be from the date I completed my
revalidation course?

The COC will be revalidated for a period of five years from the date of expiry of the existing certificate
provided the Refresher and Updating Training (RUT) Course is done within six months prior to the

ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 8 of 16

 expiry of the certificate. However, if RUT is done beyond six months prior to the expiry of certificate,
the validity of certificate will be five years from the date of completion of the RUT.

 I did my PSCRB and AFF in the year 2012. Do I need to do the refresher courses for PSCRB and
AFF now, for the purpose of revalidation of COC?

Refresher courses for the PSCRB, PST, AFF, FPFF and MFA are required only if the courses were
done complying with STCW ’95, in order to update them with STCW 2010 requirements. If you have
done the mentioned courses as per STCW 2010 Convention, then Refresher Courses are not required.

 I have done my sea service through non-RPSL agencies. Can you please confirm whether the
service performed through such agencies are acceptable for the purpose of revalidation or
issuance of COCs?

No. According to the directives issued by the Directorate General of Shipping, the seafarers should join
the ship only through RPSL agencies approved by the DGS. Also, ensure that these agencies have a
valid RPS License. The sea service performed on ship ownership companies is acceptable with copies
of Articles of Agreement. Hence the sea service performed through non-RPSL agencies will not be
recognized by the MMD. Further, in both these cases, companies are required to update these details in
the e-governance on a time-bound manner.

 I have completed my preparatory course for MEO Class-I. Is it required to attend Refresher and
Updating Course for revalidating my MEO Class - II COC?

No. Since you have successfully completed preparatory course for MEO Class- I as per STCW 2010,
you need not attend Refresher and Updating Course for revalidating MEO Class- II COC.

 I did the full 11-day Refresher and Up-gradation course for Engineering Officers in the year
2013. Can I revalidate my COC using that course certificate issued in 2013 or do I have to
undergo that course again now, in order to extend the validity of COC for a full five year period?

Please note that Refresher and Up-gradation course (RUT) is not the same as an erstwhile revalidation
course. This RUT course need to be done only once by the Engineering Officers who have got their
COC under the STCW 95 standard to upgrade to the STCW 2010 standards. Hence there is absolute no
need for undergoing this course again, under any circumstances. Also, please note that the RUT course
is not required for the Engineering Officers who have completed their entire (from MEO Class - IV
onwards) competency courses and examination under the STCW 2010 standards.

 Is it necessary for me to do the refresher courses of all STCW courses, every five years?

ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 9 of 16

 The details of the STCW courses to be undertaken for the seafarers on periodical basis are uploaded
in a simplified tabular form in the DGS website. Same simplified tabular form is appended herewith
for your easy reference.

 Is class 4 preparatory course is mandatory for revalidating MEO Class IV CoC ?

MEO Class –IV preparatory course (3 months course) is not mandatory for revalidating of your CoC.
This course was mandatory to appear MEO Cl-IV exam but later discontinued on the demand of
industry as it was not a requirement of STCW. There are other ways to revalidate your CoC. You can
appear for oral exam or sail as junior engineer for 3 months.

IV. Dangerous Cargo Endorsement / Certificate of Proficiency in Tankers.

 How to apply for Dangerous cargo Endorsement (DCE)?

o Fresh application of DC Endorsements for officers may be applied online through e-governance and
will be dispatched to the candidate’s registered postal address by speed post within two working
days.
o Fresh application / renewal of DC Endorsements for ratings may be applied through D.G.S
approved facilitation centers. Information of facilitation centers may be obtained from following
links:
 http://www.dgshipping.gov.in/writereaddata/ShippingNotices/201307310316437062182M3.pdf
and
 http://www.dgshipping.gov.in/writereaddata/ShippingNotices/201307310319420019521ntengcir
12_2012.doc

 What is the difference between Dangerous Cargo Endorsement and Certificate of Proficiency in
Tankers?

Both are same. The Dangerous Cargo Endorsement shall hereafter be called as Dangerous Cargo
Endorsement or the Certificate of Proficiency in Tankers as per STCW 2010 amendments. We, in India
are now using the terminology of Certificate of Proficiency (COP) in Tankers for Dangerous Cargo
Endorsement.
The Level 1 is now called as Basic training while Level 2 is called as Advance training.

 What is meant by Basic / Advanced Certificate of Proficiency in Tankers? How are they different
from Level 1 and Level 2 Dangerous Cargo Certificates?

ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 10 of 16

 Level 1 – Operational level Dangerous Cargo Endorsement is now called as ‘Certificate of Proficiency
in Basic Training'' for Oil / Chemical / Gas Tanker Cargo operations as appropriate.

Level 2 - Management level Dangerous Cargo Endorsement is now called as ‘Certificate of Proficiency
in Advanced Training'' for Oil / Chemical / Gas Tanker Cargo operations as appropriate.

 Where do I find the requirements for acquiring Basic / Advanced Certificate of Proficiency in
Tankers?

The detailed requirements are mention in Merchant Shipping Rules 2014 given in the “Training,
Examination, and Assessment Program (TEAP) Manual Part A.
http://www.dgshipping.gov.in/writereaddata/ShippingNotices/201505191224526716388TEAPAConsol
idat edRev1,May2015-compressed.pdf
You may refer to Flow Diagram No. V/3-1 (Page 185).

 Do I need to submit the copy of medical fitness certificate to the MMD for obtaining the DCE or
COP in Tanker cargo operations?

No. You need not submit self attested copy a medical certificate from DGs approved Doctor in MLC
format for obtaining the Certificate of Proficiency in Tanker Cargo operations.

 I have a COC issued by UK or other countries recognized by India. Can I get a COP in Tanker
cargo operations (erstwhile DCE)?

No. Please understand that COP is an endorsement based on the COC issued by a flag. Therefore, you
are required to obtain the COP in tanker cargo operations only from the country which has issued your
COC.
However, if you have been issued with Indian COE for sailing onboard Indian ship which is recognition
of COC issued by other flag, then COP in Tanker Cargo operations will be issued by the MMD for the
purpose of sailing onboard Indian Tankers only.

 I have been sailing as Fourth Engineer Officer onboard ‘OIL/CHEM Tankers’ during the past six
months. But in this period, we had carried only clean products and did not get a chance to load
any chemicals. Can I get a Level 2 DCE for Chemical Tankers based on this experience?

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 No. Although you have sailed on ‘OIL/CHEM Tankers,’ you are not eligible to obtain the Level 2 DCE
(COP in Advance training) for Chemical Tankers. For obtaining Certificate of Proficiency in Advance
training for Chemical Tankers, you should have an experience of carriage of chemicals, listed under
IBC code, for a minimum period of three months. Alternatively, one month experience in a
supernumerary capacity with three loading and three discharging of chemicals, documented in a
Training Record Book, may also be accepted.

 I am an Engine cadet or Engine rating. What are the requirements for obtaining the COP in basic
training for tanker cargo operations (Level 1 DCE)? Can I apply to the MMD for getting this
COP?

You should have at least 3 months’ experience during last 60 months on the appropriate type of Tanker
OR undertake appropriate training. i.e. Basic training in Oil / Chemical / Liquefied Gas Tanker cargo
operations Course, as appropriate.
Currently, the COP’s for the petty officers, Engine cadets or Engine rating are issued by the Facilitation
Centers established by the INSA / MASSA / FOSMA / ICCSA / CMMI / IMEI, depending upon the
company you sailed / intend to join.

V. Revalidation of DC Endorsement / COP for tankers.

 How to Revalidate Dangerous Cargo Endorsement (DCE) / Certificate of Proficiency (COP)?

o Revalidation of DC Endorsements for officers may be applied online through D.G.S site and will be
dispatched to the candidate’s registered postal address by speed post within two working days.

o Revalidation of DC Endorsements for ratings may be applied through D.G.S approved facilitation
centers. Information may be obtained from following links:
 http://www.dgshipping.gov.in/writereaddata/ShippingNotices/201307310316437062182M3.pdf
and
 http://www.dgshipping.gov.in/writereaddata/ShippingNotices/201307310319420019521ntengcir
12_2012.doc

 I have a level two (Management level) DCE for the ship type ‘Oil tanker’ which is expiring
shortly or which has expired few months ago. How do I revalidate my DCE?

ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 12 of 16

 Level 2 - Management level Dangerous Cargo Endorsement is now called as ‘Certificate of Proficiency
in Advanced Training for Oil / Chemical / Gas Tanker Cargo operations.
You should have at least 3 months’ experience during last 60 months on the appropriate type of Tanker
OR Undertake appropriate refresher training. i.e. Advanced training in Oil / Chemical / Liquefied Gas
Tanker cargo operations Course, as appropriate.

 I have a level one (operational level) DCE for the ship type ‘Chemical tanker’ which is expiring
shortly or which has expired few months ago. How do I revalidate my DCE?

Level 1 – Operational level Dangerous Cargo Endorsement is now called as ‘Certificate of Proficiency
in Basic Training' for Oil / Chemical / Gas Tanker Cargo operations.
You should have at least 3 months’ experience during last 60 months on the appropriate type of Tanker
OR Undertake appropriate refresher training. i.e. Basic training in Oil / Chemical / Liquefied Gas
Tanker cargo operations Course, as appropriate.

 How many days will it take to obtain a new COP for tanker cargo operations (erstwhile called as
DCE) or renew my DCE?

Generally, the Certificate of Proficiency (COP) in Tankers is revalidated on the same working day.
However, depending on the work load, the COP could be revalidated on the next working day after
putting up satisfactory application. In any case, it should not take more than two working days.

 I have multiple DCEs i.e. for more than one type of tankers. Can I renew all of them at the same
time? OR I need to apply for DCEs for more than one type of tankers. Can I apply for multiple
DCEs at the same time?

Yes you can, provided you meet the relevant requirements and have paid the applicable fees.

 I have a Level 2 DCE in Oil Tankers. But during the last five years I have been sailing on bulk
carriers OR I did not sail in Oil Tankers during the last five years. How do I revalidate my Level
2 DCE in Oil Tankers?

In order to revalidate your COP in Tankers, You should have at least 3 months’ experience during last
60 months on the appropriate type of Tanker OR Undertake appropriate refresher training. i.e. Advance
training in Oil / Chemical / Liquefied Gas Tanker cargo operations Course, as appropriate.
In your case, you need to undertake appropriate refresher training. i.e. Advance training in Oil /
Chemical / Liquefied Gas Tanker cargo operations Course, as appropriate.

 I did my TASCO/CHEMCO/GASCO course in 2003. My course certificate refers to the STCW

1995 standards. Do I need to undergo the courses again for up-gradating it to the 2010 standards?

ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 13 of 16

 No. You are not required to undergo any of the STCW courses, including the above-mentioned
advanced tanker safety courses again, for up-gradation of same into STCW 2010 standards. As long as
you meet the sea service experience on the respective type of tankers, you can apply for revalidation of
COP.
In case you do not have at least 3 months’ experience during last 60 months on the appropriate type of
Tanker, you will be required to undertake appropriate refresher training. i.e. Advance training in Oil /
Chemical / Liquefied Gas Tanker cargo operations Course, as appropriate.

 How many days will it take to obtain a new COP for tanker cargo operations (erstwhile called as
DCE) or renew my DCE?

The COP is dispatched to the candidate’s registered postal address by speed post within two working
days.

 I have a COP in basic training for tanker cargo operations (Level 1 DCE). But I did not get a
chance to work onboard tankers during the past five years. How do I revalidate my COP in basic
training for tanker cargo operations (Level 1 DCE)?

Level 1 – Operational level Dangerous Cargo Endorsement is now called as ‘Certificate of Proficiency
in Basic Training' for Oil / Chemical / Gas Tanker Cargo operations.
You should have at least 3 months’ experience during last 60 months on the appropriate type of Tanker
OR Undertake appropriate refresher training. i.e. Basic training in Oil / Chemical / Liquefied Gas
Tanker cargo operations Course, as appropriate.

ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 14 of 16

VI. Simplified Tabular Form of STCW Courses for Engineers.

ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 15 of 16

VII. General Instructions
 Ensure your eligibility as per M.S. (Standards of Training, Certification & Watchkeeping for Seafarers)
Rules 2014 and Training Examination & Assessment Programme (TEAP) 2015 before filling up the
application forms electronically online.

 M.S. (Standards of Training, Certification & Watchkeeping for Seafarers) Rules 2014 is available DG
Shipping website, please refer to below link
http://dgshipping.gov.in/WriteReadData/userfiles/file/Notification_stcw2014_310714.pdf

 Training Examination & Assessment Programme (TEAP) 2015 is available DG Shipping website,
please refer to below link
http://dgshipping.gov.in/writereaddata/ShippingNotices/201505191224526716388TEAPAConsolidated
Rev1,May2015-compressed.pdf

 The applicants must ensure that they have registered online (at DG Shipping Website
www.dgshipping.gov.in) their Seafarer’s Profile Registration. (See instructions for Seafarer Profile
Registration, if not already done).

 Columns with red asterix (star) mark in the online forms are mandatorily to be filed in.

 Online payment to be made after online submission of applications, fees once paid will not be refunded.

 If there are any issues related with fees payment, please report with your fees reference number and all
relevant details by email to PIC: Vatsalya Saxena.
Email: egovernance-dgs@nic.in
Tel.:+91-22-25752038

 If you are an Engine officer and have any more questions which are not listed below then you may send
an email to DG Shipping: dgship-dgs@nic.in, ashish-dgs@gov.in

ENGINEERING WING, DIRECTORATE GENERAL OF SHIPPING Page 16 of 16

 FREQUENTLY ASKED QUESTIONS

TRAINING BRANCH

1. I wish to join Merchant Navy which are various institutes where I can attend the
relevant courses.

Ans. There are various maritime training institutes which conducts courses for maritime
training for different countries. In India, the maritime training institutes are
approved by the Directorate General of Shipping. The list of the maritime
training institutes approved by the Directorate General of Shipping may be found
on the following link:-

http://www.dgshipping.gov.in/Content/ApprovedTraininginstitutes.aspx

2. Difference between pre-sea course and post-sea course?

Ans. The pre-sea course is the course required to be done by the candidates aspiring
to join the ship whereas the post-sea course which is required to be done after
joining the ship.

3. Who can open Maritime Training Institute?

Ans. A registered trust or Section 8 company may open a maritime training institute.

4. What are the different approvals granted of an institute?

Ans. A new institute desiring to conduct maritime course is granted In-principle

approval to enable them to prepare the institute for conducting the maritime
courses. These institutes once ready to apply for approval of courses. Once
institute is approved for conducting a maritime course, it is deemed to be
approved by the Directorate General of Shipping.

5. What are the procedures to be followed to open a pre-sea institute?

Ans. The guidelines for approval of a pre-sea maritime training institutes are given in
DGS Order 7 of 2016 dated 17.11.16. You may please following link:-

http://www.dgshipping.gov.in/writereaddata/ShippingNotices/2016121303054418
92206dgs_order_07of2016_training_22112016.pdf

P.T.O.
 2

6. What are the procedures to be followed to open a post-sea institute?

Abs. The guidelines for approval of a post-sea maritime training institutes are given in
DGS Order 5 of 2016 dated 01.11.16. You may please following link:-

http://www.dgshipping.gov.in/writereaddata/ShippingNotices/2016111701190490
28204dgs_order_05of2016_171116.pdf

7. What are the Basic 5 STCW Courses? Are these courses pre-sea courses or
post-sea courses?

1) Personal Survival Techniques;

2) Fire Prevention & Fire Fighting;
3) PSSR;
4) EFA; &
5) STSDSD
8. The 5 Basic STCW Courses are pre-sea courses. Kindly advise what guidelines
are to be followed?

Ans. Yes. These are pre-sea courses. However, since these are modular courses of
duration 2 to 3 days. Guidelines relating to post-sea courses as given in DGS
Order 5 of 2016 are to be followed.

9. I am interested in joining as a Faculty in a DGS approved maritime institute.

What are the guidelines to be followed?

Ans. The details of the faculty age, qualification, teaching hours, etc. are mentioned in
Training Branch Circular 5 of 2013. You may find the details in the following
link:-

http://www.dgshipping.gov.in/writereaddata/ShippingNotices/2013071102483719
92187b5.pdf

---------------
 Directorate General of Shipping, Mumbai

GENERAL INSTRUCTIONS:

1. Ensure your eligibility as per M.S. (Standards of Training, Certification & Watchkeeping for Seafarers)
Rules 2014 and Training Examination & Assessment Programme (TEAP) 2015 before filling up the
details electronically online.

2. M.S. (Standards of Training, Certification & Watchkeeping for Seafarers) Rules 2014 is available DG
Shipping website, please refer to below link
http://dgshipping.gov.in/WriteReadData/userfiles/file/Notification_stcw2014_310714.pdf

3. Training Examination & Assessment Programme (TEAP) 2015 is available DG Shipping website,
please refer to below link
https://www.dgshipping.gov.in/writereaddata/ShippingNotices/201505191224526716388TEAPAConsolidatedRev1
,May2015-compressed.pdf

4. The applicants must ensure that they have registered online (at DG Shipping Website
www.dgshipping.gov.in) their Seafarer’s Profile Registration. (See instructions for Seafarer Profile
Registration, if not already done)

5. Columns with red asterix (star) mark in the online forms are mandatorily to be filed in.

6. If you are a seafarer and have any more questions which are not listed below then you may send an
email to DG Shipping: dgship-dgs@nic.in and helpdesk-dgs@nic.in

Page 1 of 5
 Directorate General of Shipping, Mumbai

Frequently Asked Questions

Q1. How do I obtain my seafarers profile registered and how do I obtain user Id & password?
Ans: Visit DG Shipping website www.dgshipping.gov.in and click on E-Governance menu tab, Seafarers
Registrations and fill up Indos, date of birth details, personal details along with correct email address and
submit. Within 24hours the user Id and password would be emailed by E-Governance to the registered
email address.

Q2: I have a medical certificate which was issued by the DGS approved doctor prior joining my last
ship, which is still valid. Do I have to get another medical certificate?
Ans: No need to get another new medical certificate for the purpose of making an application if it’s valid
and reflecting in your respective Master checker under medical certificate tab.

Q3: Where do I need to apply to get my CoP’s?

Ans: All CoP are automatically processed online, candidate need not visit DGS / MMD personally. No
fees to be paid.
Please visit DG Shipping website www.dgshipping.gov.in and click E-Governance to avail the online
services.
Link for online services: http://220.156.189.33/esamudraUI/logOut.do?method=loadIndexPage

Step 1: Read Training Circular no. 12 of 2019 available at www.dgshipping.gov.in.

http://www.dgshipping.gov.in/WriteReadData/userfiles/file/TR_Cir_No_12%20of%202019.pdf

Step 2: Login in to seafarer’s profile.

Step 3: Go to "update seafarer profile".
Step 4: Update your latest and active mobile number and email address.
Step 5: Go to "Documents" tab & click on "Upload Documents"
Step 6: Read carefully the instructions to upload Photo, Signature, CDC, TAR Book & Passport.
Step 7: Ensure that all the documents are uploaded as per the instructions ((If all documents are not
uploaded, system will not process the case further)
Step 8: The online system will automatically filter and fetch all the eligible candidates for processing of
the relevant certificates. NO application needs to be submitted.
Step 9: The candidates will receive a system generated email after successful generation of certificates.
Step 10: The certificate will be available in ‘Master Checker’ of the seafarers profile.

Q4: I have followed above process mentioned for CoP, still I haven’t received any communication
after one week in my inbox profile?
Ans: All CoP are automatically processed online and CoP, candidate need not visit DGS / MMD
personally. You may go inside your online E-Governance module and click the “update seafarer’s profile”
and click the “Grievance for CoP” tab and write your grievance and also email your grievance to
helpdesk-dgs@nic.in. Grievance would be replied / resolved online by email by the Directorate.

Page 2 of 5
 Directorate General of Shipping, Mumbai

Q5. Do I need to personally visit MMD / DG Shipping for collection of my CoP hard cover or
seeking my status of application?
Ans: No. Candidate should not personally visit MMD or DG Shipping for any reason. Candidate should
write grievance online by “Grievance for CoP” tab and also email there grievance to helpdesk-
nic@gov.in. The CoP issuance will be processed online and e-certificate will be available in ‘Master
Checker’ of the seafarer’s profile under CoP tab, which may be printed and used.
Q6: I have done my sea service through non-RPSL agencies. Can you please confirm whether the
service performed through such agencies are acceptable for the purpose of revalidation or issuance
of CoPs / WKG?
Ans: No. According to the directives issued by the Directorate General of Shipping, the seafarers should
join the ship only through RPSL agencies approved by the DGS. Hence the sea service performed through
non-RPSL agencies will not be recognized by the MMD.

Q7: I have done my sea service through RPSL agencies but my sea service is not uploaded in E-
Governance and sea service is not reflecting in my Master checker sea service records. Can you
please confirm whether the service performed is acceptable for the purpose of issuance of CoPs /
WKG?
Ans: No. Seafarer shall ensure that sea service performed is correctly reflecting in the Master checker of
the respective individual seafarer profile. If the sea service is missing or not correctly reflecting in the
Master checker then approach the RPSL company to rectify the issue.

Q8: My CDC or Passport got expired last month. Do I need to apply for renewal? Is it compulsory
to have valid CDC or Passport for the purpose of CoP or obtaining any other certificate?
Ans: No. You need not wait for renewal of CDC or Passport for making an application. However, it is
your responsibility to ensure that all the necessary documents such as CDC, Passport are valid prior
joining any ship.

Q9: Is it necessary to update my DG Shipping online profile for making an application? How do I
create and update my profile in the DGS website?
Ans: Yes. According to the Directives of the DG Shipping, it is compulsory for all the seafarers to register
with the e-Governance cell of the DG Shipping and update their profile at regular intervals. Please note
that the process of registration is very simple.
You need to go to the website www.dgshipping.gov.in and click the ‘Seafarers registration’ section under
the main heading ‘E-Governance.’ Upon completion of registration, you can update your profile using the
simple steps stated in the website.
Please note that the ‘Seafarers Registration’ process can be completed easily, if you use ‘Internet Explorer
or Mozilla’ browser.

Q10: I have followed all process mentioned for CoP issuance online, still I haven’t received any
communication in my inbox profile?
Ans: Read the Training Examination & Assessment Programme (TEAP - A) 2015 available DG Shipping
website and ensure you are eligible for issuance of CoP, please refer to below link
http://dgshipping.gov.in/writereaddata/ShippingNotices/201505191224526716388TEAPAConsolidatedRe
v1,May2015-compressed.pdf
Check your Master checker and ensure your Master checker is up to date for issuance of CoP as the
system will automatically pickup case for issuance of CoP
• Ensure your Name in Master checker is matching correctly as per Indos, passport & CDC.
Page 3 of 5
 Directorate General of Shipping, Mumbai
• All required documents correctly uploaded (Passport / CDC / TAR book as applicable)
• All required courses for issuance of CoP is completed and reflecting correctly in Master checker
(with course joining & completion dates & certificate number etc)
• Medical fitness certificate is valid and reflecting correctly in Master checker.

You have checked and ensured everything is correct and in order and still you haven’t received CoP or
any communications or online reply from the Directorate. You may go inside your online E-Governance
module and click the “update seafarer’s profile” and click the “Grievance for CoP” tab and write your
grievance and also email your grievance to helpdesk-dgs@nic.in. Grievance would be replied / resolved
online by email by the Directorate.

Q11: I have been issued with CoP online, but my Name is not correct as per Passport/CDC?
Ans: Prior uploading documents, you have to ensure that your name in Master checker is matching
correctly as per Indos, passport & CDC.
• Comply with Training Circular 08 of 2019 dated 30.04.2019 for correction of Name in Indos
https://www.dgshipping.gov.in/WriteReadData/userfiles/file/TR_Cir_08%20of%202019.pdf
• Once Name is rectified in Indos, write an email to helpdesk-dgs@nic.in for rectifying the mistake
in the certificate. New certificate would be processed/issued and it would reflect in Master
checker of the candidate
• Once Name is corrected in Indos, upload a copy of the corrected indos certificate (copy may be
obtained online in Indos checker) along with passport in passport upload section for CoP

Q12: I have been issued CoP certificate (hard copy) by Facilitation Center (CMMI, FOSMA /
MASSA / IMEI / IMF etc) and have lost the CoP
Ans: Approach nearest MMD with requisite fees for issuance of lost CoP. MMD would verify and
process the same for issuance of CoP.

Q13: I have lost my CDC and / passport, can I apply for CoP?
Ans: No. You need to wait for new CDC or Passport for making an application.

Q14: My TAR book all pages have got exhausted. Do I need to procure new TAR book?
Ans: No. You may make photocopies of relevant TAR book blank pages and attach it the TAR book and
use /fill it up.

Q15: My photo & signature is not uploaded as per DGS guidelines/requirements. I want to reupload
photo and signature, but the link for reupload is not available, what should I do?
Ans: Photo & signature facility is disabled for only those candidates who are appearing for CoC grade
examinations with MMD for security reasons. You may personally approach the concerned MMD where
you are appearing for CoC grade examinations and request for the one time enabled link for photo and
signature upload.

Q16: I have been issued CoP basic Oil/Chem/Gas DC by MMD or Facilitation Center (CMMI,
FOSMA / MASSA / IMEI / IMF etc) and my CoP basic Oil/Chem/Gas DC is getting expired or
expiring, what should I do?
Ans: This is a renewal case and not fresh case. You may use the “renewal of CoP basic Oil/Chem/Gas
DC” tab available in your seafarers profile and upload requisite documents and pay fees and choose
respective MMD. CoP basic Oil/Chem/Gas DC would be processed and issued by post by MMD to the
candidates chosen address.

Page 4 of 5
 Directorate General of Shipping, Mumbai
Q17: I have been issued CoP basic Oil/Chem/Gas DC by MMD or Facilitation Center (CMMI,
FOSMA / MASSA / IMEI / IMF etc) and my CoP basic Oil/Chem/Gas DC is expired and I don’t
have 3 months of sea service on Oil/Chem/Gas tanker for renewal, what should I do?
Ans: Redo the basic Oil/Chem/Gas course again fresh and upload documents online as per FAQ in
seafarers profile for fresh automatically issuance of CoP e-certificate in your master checker.

Q18: I have been issued CoP basic Oil DC by MMD or Facilitation Center (CMMI, FOSMA /
MASSA / IMEI / IMF etc) and I want CoP basic Chemical DC now, what should I do?
Ans: Ensure you have completed the basic Oil Chemical Tanker course (OCTCO) and it is reflected in
master checker and upload all docs as per FAQ and write a email about your grievance for issuance of
CoP with your indos no. to helpdesk-dgs@nic.in.

Q19: I have received an auto generated email query to comply, what should I do?
Ans: Do not reply to that email as it’s a system generated email. Also donot email to any other DGS email
ids about this query. Go inside your seafarers profile and read the query carefully. Please fulfill and try to
comply with the query requirements by seeking guidance from your RPSL Company Training Officer
(CTO) and then submit suitable reply in your seafarers profile against the query raised (DONOT REPLY
BY EMAIL TO THE SYSTEM GENERATED EMAIL AS IT WILL BOUNCE BACK)

Q20: I have received an auto generated email query to comply, I don’t understand the query as the
same query is being raised again. What should I do?
Ans: Do not reply to that email as it’s a system generated email. Also donot email to any other DGS email
ids about this query. Go inside your seafarers profile and read the query carefully. Please approach your
RPSL Company Training Officer (CTO) and seek assistance & suitable guidance for complying the query
raised. After complying with the query (ex. Uploading corrected documents, clarification letter etc etc),
go inside your seafarers profile again and then submit suitable reply against the query raised (DONOT
REPLY BY EMAIL TO THE SYSTEM GENERATED EMAIL AS IT WILL BOUNCE BACK)

Q21: I have received an auto generated email saying my CoP is approved, what should I do?
Ans: Do not reply to that email as it’s a system generated email. Also donot email to any other DGS email
ids about this query. The CoP is processed online and e-certificate would be available in ‘Master Checker’
of the seafarer’s profile under CoP tab, which may be downloaded, printed and used.

Q22: I have incorrectly uploaded passport under different documents upload tab i.e uploaded
passport under CoP WKG tab but not under basic CoP tab, what should I do?
Ans: Do not try and delete as there is no link for deleting the same, let it remain as it is, it wont effect
anything. You may again upload passport for basic CoP under the basic CoP passport tab correctly for the
system to auto pick your case for CoP issuance.

Q23: I have uploaded all documents for CoP issuance and what should I do?
Ans: Do not email or write grievance under grievance tab, wait minimum for a week for processing and if
nothing or no auto generated email is received within one week then email or write grievance under
grievance tab.

If you are a seafarer and have any more questions which are not listed below then you may send an
email to DG Shipping: dgship-dgs@nic.in and helpdesk-dgs@nic.in

Page 5 of 5
Doubts / queries: email to capt.danieljoseph@gmail.com / danieljohn-dgs@gov.in