Charge English MITC
Charge English MITC
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as authorised by The Reserve Bank of India. In view of this American Express shall be Primary Card Supplementary
reporting information and data (positive or negative) relating to Cardmember’s account Card Covers Detail of Cover Sum Insured Sum Insured
from time to time to Credit Information Companies (CICs) as authorised by The Reserve (INR) (INR)
Bank of India and any other agency as the bank may deem fit. American Express will also Death due to Air
American
share the Cardmember information with its groups / associates / entities or companies Accident (when ticket
Express ®
Covers death due to air accident 50,00,000 N/A
with whom American Express has tie-up arrangements for providing other financial service is booked on American
Green Card
products, until and unless clearly stated otherwise. Express Card)
Covers death due to air
(ii) Procedure (including notice period) for reporting a Cardholder as defaulter Air Accident (Ticketed
accident, in case air ticket is 1,00,00,000 N/A
A Card Account would be overdue or in default due to one or more of the following on Platinum Card)
bought on the Platinum Card
circumstances: In the event of total and
• Cheque/ECS/NACH payments/NEFT that are not honoured for the full amount complete loss of baggage,
• Failure to pay the full amount by the Due Date (as on the Card Account Statement) Loss of checked-in market value of the baggage
50,000 50,000
• If any statement made by the Cardmember to American Express in connection with his baggage-International contents will be reimbursed up
Card was false or misleading to the limit of the sum insured
• For failure to comply with the Terms & Conditions of the American Express Card (covers cruises also)
• If a petition for Cardmember’s bankruptcy is issued or if any attempt is made by any Reimbursement of charges and
fees incurred in replacement of
other creditor to seize any of his property. Loss of Passport/Docs 50,000 50,000
documents up to the limit of sum
If Cardmember’s Account is in default, American Express requires him to pay immediately all insured
sums outstanding on his Account and American Express reserves the right to cancel his Card. American
In the event of total and
Express®
Notification to Cardmember of Credit Information Companies (CICs) as authorised Platinum
Loss of accompanied complete loss of baggage,
50,000 50,000
by The Reserve Bank of India reporting at the time of overdue status baggage-Domestic market value of the baggage
Card
contents will be reimbursed
In case a Cardmember’s Account is overdue for 60 days or more, American Express will
In case of delay of baggage by
send a written communication to the Cardmember informing the overdue status and its more than 12 hours emergency
intention to further report his/her overdue status to the Credit Information Companies (CICs) Delayed checked in
purchases of basic essentials, 50,000 50,000
as authorised by Reserve Bank of India. baggage-International
up to a maximum of the sum
(iii) Procedure for withdrawal of default updating credit information report and the period insured will be reimbursed
within which the default report would be withdrawn after settlement of dues Overseas Medical Overseas Medical Insurance for
US$ 50,000 N/A
Insurance the first seven days of your trip
Once reported to the Credit Information Companies (CICs) as authorised by The Reserve
Protection against loss or
Bank of India, there is no withdrawal of the report. However, upon settlement of the dues
damage of your properties and
by the Cardmembers, the Bank shall update their records with the Credit Information Purchase Protection possessions within 90 days, 5,00,000 N/A
Companies (CICs) as authorised by Reserve Bank of India on a monthly basis. due to fire, burglary or natural
(iv) Recovery procedure in case of default/account overdue calamities.
Bank uses the following followup and recovery channels in case of default: Insurance Benefits are provided by ICICI Lombard General Insurance Co. Ltd. and the
• SMS: Messages might be sent on the mobile phone number provided by the Cardmember Cardmember is requested to settle insurance claims with ICICI Lombard General Insurance
reminding him of his missed payment Co. Ltd. directly. The Cardmembers can register for Overseas Medical Insurance by
• Letters: Letter might be sent at the mailing address provided by the Cardmember to contacting ICICI Lombard GIC Ltd by sending SMS OMI to 575758 or email at delhitravel@
inform him on his overdue amount, payment due dates and the subsequent delinquency icicilombard.com
fee levied as well as the consequences of nonpayment Please refer to the Welcome Pack for Nomination Form. It is the responsibility of the
• Telephone: Cardmember might be contacted at office and residence telephone numbers Cardmember to file with the insurance company the duly-filled nomination form as applicable.
to check the status of his payments and to inform him of his overdue amounts The nomination form is provided along with the welcome pack. Please call us in case you
• Field visitation: Visit by an Authorized Recovery Personnel appointed by the Bank require a copy of the insurance form
would be done at the Contact address of the Cardmember. The Recovery Personnel Date of Activation of Policy
would advise the Cardmember for regularizing his overdue Account and would also On enrollment, Cardmember becomes automatically eligible for the Insurance benefits,
address any issues / concerns that the Cardmember may have on his Card Account subject to timely payment of Annual Fee. These benefits remain are as long as the Card
• Legal Recourse: Legal recourse might be resorted in exceptional situations, in the Account remains live and in good standing.
event of advance stages of Cardmember’s default (e) TERMINATION / REVOCATION OF CARDMEMBERSHIP
(v) Recovery of dues in case of death/permanent incapacitance of Cardholder (i) Procedure for surrender of Card by Cardholder due notice
American Express offers a waiver of outstandings upto `50,000 on the Card in case of Any Cardmember, at his discretion, can surrender or terminate Cardmembership at any time.
death of the Basic Cardmember. If the outstanding amount is more than `50,000, letter All outstanding amounts will immediately become due. The Cardmember may call at Bank’s
and telephone follow up will be done with the next of kin of the deceased, informing them 24-hour helpline (Card Service) phone number (refer to c (vi)) or make a written request
about the deceased Cardmember’s outstanding amount and advising them to regularize to American Express (refer to c (vii)). The termination of Card will only be effective when
the Account. American Express receives all such Cards (issued for use on the Account) cut into half and
(vi) Available Insurance cover for Cardholder and date of activation of policy the payment of all amounts outstanding in respect of the Account. Cardmember can cancel
(Insurance Cover is not available for Supplementary Cardholders other than as mentioned the use of a charge Card by Supplementary charge Cardmember by notifying American
below. Transaction may happen on either basic or supplementary Card.) (All amounts in Express in writing but he will remain liable for all Charges incurred by the Supplementary
INR, unless otherwise specified.) charge Cardmember upto the date of receipt of notice by American Express.
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(ii) American Express can terminate the Cardmember Agreement and cancel your Card at any
time on immediate notice or at anytime to restrict the use of the charge Card without giving
reason or cause. Where American Express terminates the Cardmember Agreement, all
monies outstanding on the Account (including Charges or Cash Advances not yet debited)
will become due and payable immediately. American Express may inform Establishments
of cancelled Cards. If the Card is cancelled, the Cardmember must cut it in half and return
both halves to American Express at once. The Cardmember agrees not to use the Card
after it has been cancelled. All your outstanding amounts will immediately become due.
(f) LOSS/THEFT/MISUSE OF CARD
(i) Procedure to be followed in case of loss/theft/misuse of Card mode of intimation to
Card issuer
The Cardmember must notify American Express immediately if the Credit Card is lost,
stolen, mutilated, not received when due or if he suspects that the Credit Card is being used
without his permission. In the case of loss or theft of the Card, the Cardmember must file
immediately a First Information Report (FIR) with the police station nearest to the place of
occurrence and file a detailed report with American Express enclosing a copy of the FIR. If
the lost Credit Card is subsequently received, it must not be used. The Replacement Credit
Card and subsequent renewals of it must be used instead. The retrieval of the original
Credit Card must immediately be reported to American Express and it must be cut in half
and the pieces returned to American Express.
(ii) Liability of Cardmember in case of (i) above
Provided that the Cardmember has acted in good faith, his liability to American Express
arising out of any unauthorised use of the Credit Card shall be nil if American Express
receives the report within 3 working days of the fraud. If the fraud is reported beyond 3
working days then the maximum liability of the customer will be limited to `1,000. The security
features adopted and implemented by American Express are of international standards
robust enough to protect and safeguard Cardmember data from unauthorised access, and
are currently a substitute to PCI DSS Certification mandated by The RBI. American Express
shall however bear the fraud losses for any suffered by the Cardmembers arising out of
American Express not obtaining the PCI DSS Certification.
(iii) American Express provides customers with Chip & Pin cards and all the cards have a fallback
facility in instances where the PoS is unable to read the Chip /Pin or it is an emergency card
replacement. Provided that the Cardmember has acted in good faith, American Express will
bear the full liability for any fraudulent transactions relating to the aforesaid fallback facility.
(g) Outsourcing of Financial Services
The Bank may outsource/assign activities (including the sales, marketing, servicing etc. of its
products) to any service provider, whether located in India or overseas and whether to any
of the Bank’s affiliates or a third party, at its sole discretion, in accordance with the applicable
guidelines of the Reserve Bank of India (RBI). The Bank reserves the right to provide details
of Cardmember’s Account to such service providers for the purpose of availing outsourced
services of any nature by the Bank, in accordance with its data privacy policy.
(h) Contactless Payment
Cards issued by AEBC may be equipped to enable contactless payments. Payments
effected via the contactless feature do not require a second factor authentication and
may be restricted in accordance with the Bank’s internal policies/extant guidelines. In
the event American Express issues a contactless Card, it will be notified to you via the
brochure accompanying the Card. Transactions above a certain threshold will require a
second factor authentication. The customer has a choice to effect the payments with or
without the contactless feature subject to the threshold as stated above. Please refer to
Americanexpress.co.in/contactless for further details.
RCP_MITC_ Apr 19