Simplifying

Workflow with
SAP NetWeaver
Alan Rickayzen
Product Manager, SAP AG
Workflow in SAP NetWeaver

Central Simple Worklist

Groupware Integration

Summary
 Business Workflow: Robust, Proven Workflow Engine

1 SAP Business Workflow CTI Consulting

2 Staffware E-Fact GMBH
3 Promatis AG
4 Cosa Workflow Transflow
5 GFT Solutions
6 Staffware UBS GmbH
7 Filenet GmbH
8 Sight GmbH
9 Pavone AG See also: “Workflow Comparative
10 MQ Series Workflow Study 2003” available from the
Workflow Management Coalition
11 COI GmbH
(www.wfmc.org)
12 Oracle Workflow
ComputerWoche -
July 23 2003
SAP AG 2004, Title of Presentation / Speaker Name / 3
Companies Process Reality

PAIN POINT Process Design & Modeling

Business owner and IT expert do not speak the same
language, do not share the same concepts of processes
or use the same tools
Plethora of tools without linkage of views & objects
Project time lost due to internal alignment needs –
projects running out of budget
PAIN POINT Process Configuration
Disruption between business logic and technical
implementation – missing methodology
No navigation from model to process configuration
Missing transparency & documentation
No re-use of process knowledge
PAIN POINT Process Integration
Hard-coded cross-component integration with a patchwork of
solutions for A2A, B2B and industry specific processes
No common process repository
Missing process management and control across applications
and enterprise boundaries
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Today: Paradigm Shift To Service Oriented Architecture

“Industry-ready” business
solutions based on:

Best and Next Business

Practices
Enterprise
Services
Open integration & Architecture
application platform

Optimized IT resources

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 SAP NetWeaver’04 – Business Process Integration

BPM with SAP NetWeaver‘04 Ad-hoc Workflow

A comprehensive BPM solution Team-driven processes
Ad-hoc Workflow controls team-driven Spontaneous events
processes Collaboration
Cross-Component BPM controls inter-
application processes Cross-Component BPM
Business Workflow controls intra- Design, execute and monitor
application processes automated processes across
applications and systems
Stateful interaction model
Cross application execution

SAP Business Workflow

Design, execute and monitor
processes within applications
Apply standard business rules
Business events
Human interaction

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 BPM in SAP NetWeaver ‘04

SAP NetWeaver™ Business Process Management

PEOPLE
Multi channel access Ad-hoc Workflow
Portal SAP EP
m Human Interaction
Collaboration UWL Collaboration

INFORMATION
Knowledge Mgmt
Business Intelligence
SAP BI
Master Data Mgmt

Cross-Component BPM
PROCESS SAP XI
Integration Broker Inter-Application
Business Process Mgmt m Process Automation
m
w
APPLICATION
m
3rd party 3rd party
ERP alert
CRM SRM
J2EE WMS ERP Intra-Application
ABAP Process Automation
DB and OS Abstraction

m = Message/ Document SAP Business Workflow

w = Workitem
= Adapter

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 Unified Business Process Management

Unified Modeling One Architecture for

Environment workflow and
automated processes
Modeling
Model driven Design
Implementation Process logic
decoupled from
One common Business
applications
Process
Repository Activity
Configuration
Monitoring BPM Flexible process
SAP Execution design &
Applications configuration
Process Process
& Composites, Monitoring Execution
Integrated in
SAP XI & Workflow, SAP NetWeaver

Application Services Unified approach for

A2A and B2B
Monitoring Integration
Technical Process
Business Activities
Monitoring
Business Events Open Standards
Business Activity Enterprise Services Support
Monitoring Business Objects

SAP AG 2004, Title of Presentation / Speaker Name / 8

 Evolution To A Unified Modeling Environment

Solution 2004 Unified Modeling

Meta-Model

Business
View

Process Repository
Static
Implementation
View

Dynamic
Implementation
View

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 High Level Procedural Model BPM 2004
ARIS for SAP NetWeaver ARIS
Company View Process Modeling
Process Company Value Chain
Architecture Component Process Design & Analysis
Model View SAP Reference Processes

SAP Solution Manager Lifecycle Management

Component Implementation
Component Configuration
BPM Operational Services
Process Business Process SAP Process Content
Configuration
Model SAP XI Process Integration
Integration Model & execute automated
Scenario processes across & within
applications
D SAP & Non-SAP Process
SAP A Integration Integration Content
E
Process
Process NetWeaver
Execution SAP Applications
Model
Workflow
Components
Composites
Non-SAP SAP SAP xApp
Engines
powered by SAP NetWeaver
Application Services

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 Fast-path Implementation

SAP Business Workflow

SAP Workflows
Standard Customer Workflows

Tool
Standard workflows ( more than 500) Custom workflows workflow modeller
Shrink-wrapped / ´Best Practice´ Customizable business triggers.
Customizeable Workflow-Wizards

Comfortable workbench
AccelerateSAP
Literature
Training
User Groups
Consulting Partners

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Extremely Low Administration

“90 different workflow definitions

75 000 workitems / day
Only 8 hours maintenance a week
– mainly dealing with users changing jobs “

Major Utilities Company

SAP AG 2004, Title of Presentation / Speaker Name / 12

 Architecture

Person Job Position

Organisation
Role Task Job
Role Job

References

Processes WF-Definition Step

Data Data

Calls
Accesses Status Change

Attribute Events Methods

Business Objects

Object

SAP AG 2004, Title of Presentation / Speaker Name / 13

SAP Workflow Delivers

"Also kudos to SAP's remarkably robust Workflow

runtime engine, and excellent development and
administration tools, the upgrade was painfree.
I doubt there is another workflow engine which
is so robust that it allows a workflow created in
a much older version to seemlessly run in an
upgraded runtime environment. “

Major Financial Customer

SAP AG 2004, Title of Presentation / Speaker Name / 14

 Workflow Definition: Steps in a Workflow

ABAP Dialog

ABAP Background

Java/Web Dialog
Wf-XML
Java/Web
3rd Party Background

SOAP

SAP AG 2004, Title of Presentation / Speaker Name / 15

 Workflow Engine Tasks

Rule Engine
Audit Trail
Workitems
Generation

Activity
Synchronization Workitems
Distribution
Workflow
Workflow

Deadline
Handling Dataflow

Consume
Events

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Workflow Builder

11
Drag & Drop

22

33

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Workflow Logs

Graphic
Agents/Summary/Objects
Application-specific

Direct navigation from

business documents

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Workflow in SAP NetWeaver

Central Simple Worklist

Groupware Integration

Other SAP Business Workflow Features

Universal Worklist Screenshot

ONE list for MANY backend components. E.g. SRM, CRM, R/3…

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Item Details View

List of custom attributes

(and their values)
User decision options
(if available)
Attachments displayed

SAP AG 2004, Title of Presentation / Speaker Name / 21

Application Specific Views

Custom Attributes
Batch Actions
Item Types can define custom attributes retrieved from
Business Objects (Business Workflow BOR and Ad Hoc Workflow BOI)
Work item container / context

SAP AG 2004, Title of Presentation / Speaker Name / 22

Item Execution

Custom iViews

Applications can implement

custom iViews which are
launched for the processing of
specific Business Workflow work
item types
UWL EP6 SP2 Configuration:
XML upload

These iViews can retrieve

additional information from
Business Workflow and
communicate the results
(terminating events) to Business
Workflow

SAP AG 2004, Title of Presentation / Speaker Name / 23

Standard Decision Task

List of custom attributes

(and their values)
User decision options
(if available)
Attachments displayed

SAP AG 2004, Title of Presentation / Speaker Name / 24

Personalizing the Universal Worklist - End-Users

SAP AG 2004, Title of Presentation / Speaker Name / 25

Workflow in SAP NetWeaver

Central Simple Worklist

Groupware Integration

Other SAP Business Workflow Features

 Extended Notifications

Workflow

collect workitems

Extended
Notifications

SAP GUI or Portal

End user send e-mails
process workitem

Email

Email client

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E-Mail - Layout Variants (3)

One e-mail per workitem – text-only with SAP Shortcuts

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E-Mail - Layout Variants (4)

One e-mail contains multiple workitems – HTML with links

SAP AG 2004, Title of Presentation / Speaker Name / 29

Workflow in SAP NetWeaver

Universal Worklist

Extended Notifications

Summary
Your Business Benefits

Ability to change is key to growth

Business Process Management
Flexibility for business strategies
design & analysis of Business Process Architecture
The entire process lifecycle
process excellence and innovation
Closing the gap between business and IT
aligning business requirements with implementation
End-to-end process automation
across systems and organizational boundaries

Enabling the adaptive business

Turning process innovation into profits

SAP AG 2004, Title of Presentation / Speaker Name / 31

More Information

For more information…

…please go to

http://service.sap.com/bpms
or
http://service.sap.com/workflow

SAP AG 2004, Title of Presentation / Speaker Name / 32

 EDUCATION FOR TECHIES AND BUSINESS PEOPLE

SOLVING TODAY’S BUSINESS CHALLENGES WITH SAP NETWEAVER

THE GRANDE FINALE OF THE SAP NetWeaver WORLD TOUR 2004

SAP TechEd EMEA,

Munich, October 12 - 14

SAP TechEd Japan,

SAP TechEd US, Tokyo, Nov 30 – Dec 2
San Diego, October 5 – 8

SAP TechEd India,

Bangalore, Nov 22-24

BUY 3 GET 1 FREE SAP TechEd ’04 Promotion –

Bring your team and cash in on a great opportunity! Pay for three registrations and get the fourth one free.

www.sap.com/company/events/teched
SAP AG 2004, Title of Presentation / Speaker Name / 33
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SAP AG 2004, Title of Presentation / Speaker Name / 35