Contact

5514996307249 (Mobile)
Guilherme Machado
dev.guimachado@gmail.com Full Stack • React • TypeScript • Angular • Python • AWS Services
Bauru, São Paulo, Brazil
www.linkedin.com/in/guimachadoo
(LinkedIn)
Summary
Top Skills Web Developer with expertise in React, Typescript, Next.JS,
REST APIs Node.JS, Javascript and other stacks, using best practices to
TypeScript increase productivity.
jQuery

Languages Experience
English (Native or Bilingual)
Spanish (Limited Working) VWO
Senior Technical Support Engineer
June 2024 - Present (1 month)
Certifications
New Delhi, India
AWS Cloud Quest: Cloud
Practitioner • Provide technical support to customers via email, chat and phone calls, help
ADVPL Developer with their understanding about customizations in HTML, CSS, jQuery and
Python Journey Javascript
Project Management Foundations
Java • Research, diagnose, troubleshoot, and identify solutions to resolve customer
issues

• Regular and proactive follow-ups with customers with recommendations,

workarounds, updates, and action plans

• Log software defects using a bug tracking system and work closely with
software developers to analyze the defects and track them to resolution

• Create internal or external knowledge base articles/whitepapers

• Work with the product management team to continuously evolve the product
based on customer feedback, reported issues, and new trending technologies

EAD Plataforma
5 years 5 months

Project Manager
June 2021 - May 2024 (3 years)
Bauru, São Paulo, Brazil

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• Migrated over 1000 customer databases from Digital Ocean to AWS using
best practices and some AWS services, such as DMS, EC2 and S3

• Managed a team of 7 programmers using agile methodologies, and before

that I developed several modules in the platform, including the app store and
main dashboard from zero

• Located and proposed new potential business partnerships B2B and B2C
by contacting and attending network events which resulted in 3 new strategic
partnerships

Frontend Developer
November 2021 - November 2023 (2 years 1 month)
Bauru, São Paulo, Brazil

• Developed several modules in the platform, including the app store and main
dashboard from zero, using React, TypeScript, Ant Design, Redux, React
Hooks and SASS

• Rewrote critical API connections which saved some seconds in each request
from the control panel

Customer Success Consultant

January 2019 - May 2021 (2 years 5 months)
Bauru e Região, Brasil

• Responded quickly to customer requests and issues, also providing product

training to them

• Drove new leads on onboarding meetings, helping them develop a deep

understanding of all modules on our product, also identifying opportunities for
cross-sell or upsell to existing customers

• Active support for new and existent users of our product, guiding throughout
software functions, with
excellent communication skills, and created over 100 product tutorials

TOTVS
Protheus Analyst
September 2017 - August 2018 (1 year)
Bauru Area, Brazil

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• Attended several customers in diferent softwares, including Protheus, TOTVS
RM and GoodData, developing strong knowledgement in ADVPL and all the
ecosystem behind the products

• Built flow charts and B.I analysis inside GoodData, helping customers
improve productivity and management of team

• Organised internal documentations and standards of best practices for

developers

IcozWeb - Facebook And Google Ads Automation

Mobile Front End Developer
August 2017 - December 2017 (5 months)
Lençóis Paulista, São Paulo, Brazil

• Develop the screens of Opher, a mobile app to buy and sell houses like
Zillow, using JavaScript and LUA

• CakePHP for backend endpoints, code review, daily meetings with

stakeholders to meet the goals

Sys3 Sistemas
Front End Developer
January 2017 - August 2017 (8 months)
Bauru, São Paulo, Brazil

• Develop a web app for a customer managing the exit and entry of drivers,
using object-oriented PHP, Bootstrap and MySQL

• Optimize of SQL scripts to improve the time of requests analyzing specific

queries to database

Mondelli
Development Analyst
May 2015 - May 2016 (1 year 1 month)
Bauru, São Paulo, Brazil

• Development of internal Web applications such as the Intranet and time

evaluation system

• Development of customizations in TOTVS' Protheus system using the

ADVPL language and creation of cubes, graphs, reports, scenarios and goal
panels in RM Bis, TOTVS's BI tool.

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Kairus T.I.
IT Consultant
January 2015 - May 2015 (5 months)
Bauru Area, Brazil

Sales and Technical Support Consultant, software focused on clubs and

restaurants

Quality System Informatica

Help Desk Specialist
December 2013 - December 2014 (1 year 1 month)
Bauru

Provided support for several integrated systems, cashier front, auto parts
stores, markets, gyms and other areas of commerce

Education
Universidade do Sagrado Coração
Postgraduate Degree, Web Development · (January 2016 - November 2017)

Language Center
Fluency at English · (March 2015 - October 2015)

TOTVS
· (April 2015 - August 2015)

Anhanguera Educacional
Bachelor's degree, Information Technology Project Management · (January
2013 - June 2015)

Yet School
· (2007 - 2012)

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