[Insert Organisation’s Name]

Business Continuity Plan

 i

Table of Contents

1.0 Purpose and Scope 3

2.0 Objectives 3

3.0 Assumptions 4

4.0 Plan Invocation and activation criteria 4

5.0 Roles and Responsibilities 5

6.0 Response Plans 6

7.0 Resource Requirements 7

7.1 Alternative workspace 7
7.2 Vital Data and Records Requirements 7
7.3 Minimum Resources Requirements 8
7.4 Minimum Staffing Requirements 8
7.5 External Dependencies 9

8.0 Business Continuity Procedures 10

8.1 Unavailability of Site 10
8.2 Unavailability of Systems 11
8.3 Unavailability of Internet 12
8.4 Unavailability of Email 12
8.5 Unavailability of People 13
8.6 Unavailability of Critical Supplier 14
 1.0 PURPOSE AND SCOPE OF THE PLAN

This document provides guidelines for identification, response, management, and recovery from a business interruptio
A crisis is a situation that occurs outside of normal operations that disrupts day-to-day business and if left unattended,

Crisis cannot be managed for extended periods; normal business stopped

DISASTER

Wider or long-term effects, ongoing implications for the business.

CRISIS
IMPA

INCIDENT Local or short-term effects.

EVENT Non-routine action, covered by business plan.

TIME

2.0 OBJECTIVES OF THE PLAN

Support the continuity of critical operations in the event of a disaster.

Minimize the inconveniences and potential disruption to stakeholder’s dependent on
[Ins
[InsertOrganisation].
Name Organisation Name]

Prevent [Insert Organisation Name] from sustaining financial and operational

[insert Name Organisation]
impacts that could seriously jeopardise the organisation.

 Minimise negative reputational impact on image[Insert

becauseOrganisation
disaster.Name]
of aOrganisation] ’s public
[Insert Name
Ensure proper crisis management and communication. Save lives.


[Feel free to add any additional objectives if identified]

[Feel free to add any additional objectives if identified]
[Feel free to add any additional objectives if identified]

[Feel free to add any additional objectives if identified]
[Feel free to add any additional objectives if identified]
 [Feel free to add any additional objectives if identified]
 3.0 ASSUMPTIONS

Key personnel have been identified and are aware of their responsibilities, recovery roles and are available to activate the recovery plan.
At least one method of communication such as Mobile phone, Landline phones is available with all Business Continuity teams.
The Crisis Management Team will initiate the plan and will be provided with ongoing status updates during a crisis event.
Skilled employees are available as per requirement of the process.
All employees are aware that in case of invocation of business continuity, they might be asked to work upon additional job areas apart from

4.0 PLAN INVOCATION AND ACTIVATION CRITERIA

This plan will be invoked in case of an incident categorised according to the impact assessment criteria in the table below.
The event can result in operational challenges and potential damage and liability to [Insert Name O[IrngsaenritsOatrigoann] isation Name] an

Specific guidance on activation criteria:

SERVICE DESCRIPTION BCP ACTIVATED

SYSTEMS > [Inse[rItnasmerotuantmoof uhnrst aocftihvrastinagcttihvias tpinlagn]this plan] Hrs total unavailability of
the system

EMAIL > [Inse[rItnasmerotuantmoof uhnrst aocftihvrastinagcttihvias tpinlagn]this plan] Hrs total unavailability of
the system

SITE Incident causing site unavailability/inaccessibility of site such as fire, transport disruption, flooding

STAFF Incident causing personnel unavailability (e.g health and safety incident, pandemic)

SUPPLIERS Critical supplier unable to offer product/service

EQUIPMENT Critical Equipment breakdown

5.0 ROLES AND RESPONSIBILITIES: CRISIS MANAGEMENT TEAM (CMT)

ROLE DESIGNATION NAME RESPONSIBILITY AUTHORITIES

[InsertNameCEO/COO] • Facilitate corporate crisis strategies, • Declare a crisis/disaster as needed

LEAD policies, and decisions. • Has final authority for decision
• Assume operational oversight of making
crisis response.
• Provide periodic updates to the Board
Members about the incidents
CMT LEADER
throughout a crisis.
[InsertName]
ALTERNATE • Maintain a log of CMT decisions,
actions, and communications.
• Coordinate the flow of upstream and
downstream communication

• Maintain accurate contact lists for • Shall notify family members of

[InsertName]
LEAD each member of staff as well as next issues affecting the Retirement
of kin information. Benefits Authority’s personnel
• Maintain a current and accurate • Shall notify outsourced parties HR
accounting for personnel employed by departments in case of injuries/
the Retirement Benefits Authority and fatalities affecting the outsourced
contractors who may have been personnel.
occupying Retirement Benefits • Shall notify insurance partner in- case
Authority facilities at the time of the of medical or disability claims.
emergency.
HR • Adjusting work schedules and
• Ensure adequate compensation for identifying needs for employee’s
[InsertName] staff and contractors in case of
ALTERNATE augmentation
incidents and accidents.
• Ensure adequate medical welfare
including services for stress/
trauma/ additional counseling is in
place for injured Retirement
Benefits Authority personnel.

• Maintain accurate contact lists for • Shall notify family members of

[InsertName]
LEAD each member of staff as well as next issues affecting the personnel
of kin information. • Shall notify outsourced parties and HR
• Maintain a current and accurate departments in case of injuries/
accounting for personnel employed and fatalities affecting the outsourced
contractors who may have been personnel
occupying facilities at the time of the • Shall notify insurance partner in- case
emergency. of medical or disability claims
FINANCE &
ADMINISTRATION • Ensure adequate compensation for • Adjusting work schedules and
[InsertName] staff and contractors in case of identifying needs for employee’s
ALTERNATE incidents and accidents. augmentation
• Ensure adequate medical welfare
including services for stress/ trauma/
additional counseling is in place for
injured personnel.

[InsertName] • Ensure minimum service levels are • Shall authorise the decision to use the
LEAD maintained for critical operations listed alternative procedures
• Liaise with implementing partners to
OPERATIONS
ensure continuity of operations
[InsertName]
ALTERNATE
 [InsertName] • Documentation and dissemination of • Shall notify the press on
LEAD an approved position statement to [Inse[Irnt
internal and external stakeholders sNearmtOergOargnaisnaistaiotinoNna
• Collection and consolidation of ] me] ’s position
outside inquiries and preparing • Shall maintain appropriate contracts
COMMUNICATIONS /coordinating the response statements with PR and Media agencies
[InsertName] to the inquiries.
ALTERNATE • Monitor public reaction and media
coverage related to
[Inser[tInNsaemrteOOrgrgaannisisaat
tiioonnN] ame]
or its stakeholders
[InsertName] • Report to the CMT on the ongoing of • Implement changes to systems in order
LEAD recovery and resumption of critical to re-establishing information system
systems communications
• Responsible for restoration of • Maintain a log documenting any and all
ICT availability, integrity and changes in technical/network
[InsertName] confidentiality of ICT services configurations for change control
ALTERNATE following a crisis/disaster purposes.
• Communicate change management
requests to the suppliers

[InsertName] • Act as the secretary of the CMT and • Identify adequate command centre
LEAD take and disseminate minutes during • Document and disseminate as well as
CMT meetings coordinate the approval of the BCP
• Ensure crisis meetings are set up. • Continually assess and monitor the
BUSINESS • Co-ordinate the implementation of an recovery and restoration activities
CONTINUITY effective Business Continuity and assist the CMT team in resolution
MANAGER [InsertName] Management System of any issues that the team leads
ALTERNATE cannot resolve until normal business
• Co-ordinate training in Business
Continuity and Disaster Planning operations are restored at the primary
facility.

[InsertName] • Co-ordinate the activation of • Provide functional team leadership

LEAD [Inse[Irnt and decision making.
sNearmtOergOargnaisnaistaiotinoNna
• Ensure recovery and resumption of the
BUSINESS ] me] ’s Business Continuity Plan as critical functions listed
CONTINUITY per
CHAMPIONS [InsertName]
the nature and extent of the crisis/
ALTERNATE disaster.
• Operational direction of the CMT.
• Communicate scheduled updates to
the CMT-operations Lead on
Recovery efforts.

6.0 RESPONSE PLANS

POSSIBLE IMPACTS BEFORE (PREVENT & MITIGATION) DURING AFTER

• Fire and other hazards protection • Emergency Response • Revert back to Head office/ primary
• Identification and training of fire • Work from home sites
PREMISES marshals and first aiders • Communication and relationship • Communication and relationship
• Identify critical staff management with interested parties management with interested parties
• Consolidate lessons learnt

• Backup procedures for critical • Conduct manual processes • Re-enter data back to restored
information systems
SYSTEMS
• Communication with interested
parties

COMMUNICATION: • Purchase of Mobile data • Use of mobile phone data to • Review of Internet Service Provider
INTERNET connect performance
 • Update contacts off the system. • Communication with interested • Consolidate lessons learnt
• Update of critical supplier contacts parties via different channels
COMMUNICATION: EMAIL
e.g medical providers, insurance
• Set up of corporate WhatsApp

• Background checks and due diligence • Resource and skills replacement • Communication and Relationship
on employees/consultants • Hiring temporary staff management with customers
• Staff welfare monitoring and • Communication protocols with • Consolidate lessons learnt and
PEOPLE engagement interested parties review BCP return to normal.
• Medical cover
• Succession planning
• Upskilling of staff and job rotation

• Prequalification of suppliers • Communication protocols with • Supplier evaluations

• Evaluating the business continuity interested parties
SUPPLIERS
capabilities of the outsourced • Engaging alternative suppliers
services

• Preventive Maintenance • Repairs and Replacement • Replacement of broken-down

EQUIPMENT equipment
• Back up equipment

7.0 RESOURCE REQUIREMENTS

7.1 Alternative Workspace

[Insert N[aInmseerOt has designated the following recovery locations in case of a crisis or
rOgragnaisnaistiaotnio]n Name]
disaster that causes unavailability of its primary locations.

KEY LOCATION RECOVERY OPTION

HEAD OFFICE HOME

[FARM1] [INSERTRECOVERYOPTION]

[PACKHOUSE1] [INSERTRECOVERYOPTION]

[OTHER(SPECIFY)] [INSERTRECOVERYOPTION]

[OTHER(SPECIFY)] [INSERTRECOVERYOPTION]

7.2 Vital Data and Records Requirements

The following vital data and records may be required by the critical staff to resume business operations. Each
Team Leader is responsible for ensuring the relevant vital data and records are maintained physically or
electronically.

INFORMATION: HARD AND SOFT

BUSINESS AREA MEDIA TYPE LOCATION IT CAN BE FOUND
COPY

[exampleAdministration] [ExampleHRfiles andPayrollRecords [Examplehardcopyor soft copy] [ExampleServerandCloud]

[exampleAdministration] [ExampleHRfiles andPayrollRecords [Examplehardcopyor soft copy] [ExampleServerandCloud]

[exampleAdministration] [ExampleHRfiles andPayrollRecords [Examplehardcopyor soft copy] [ExampleServerandCloud]

[exampleAdministration] [ExampleHRfiles andPayrollRecords [Examplehardcopyor soft copy] [ExampleServerandCloud]

 [exampleAdministration] [ExampleHRfilesandPayrollRecords [Examplehardcopyor soft copy] [ExampleServerandCloud]

[exampleAdministration] [ExampleHRfilesandPayrollRecords [Examplehardcopyor soft copy] [ExampleServerandCloud]

[exampleAdministration] [ExampleHRfilesandPayrollRecords [Examplehardcopyor soft copy] [ExampleServerandCloud]

[exampleAdministration] [ExampleHRfilesandPayrollRecords [Examplehardcopyor soft copy] [ExampleServerandCloud]

[exampleAdministration] [ExampleHRfilesandPayrollRecords [Examplehardcopyor soft copy] [ExampleServerandCloud]

[exampleAdministration] [ExampleHRfilesandPayrollRecords [Examplehardcopyor soft copy] [ExampleServerandCloud]

7.3 Minimum Resources Requirements

Resources included here are the minimum required to enable and support the initial recovery of your key
business functions/activities, as identified in your Business Impact Analysis.

BUSINESS AREA RESOURCE REQUIREMENTS

[InsertBusinessArea,EGAdministration] [IncludeNecessaryResourcessuchas laptopsor internetaccess]

[InsertBusinessArea,EGAdministration] [IncludeNecessaryResourcessuchas laptopsor internetaccess]

[InsertBusinessArea,EGAdministration] [IncludeNecessaryResourcessuchas laptopsor internetaccess]

[InsertBusinessArea,EGAdministration] [IncludeNecessaryResourcessuchas laptopsor internetaccess]

[InsertBusinessArea,EGAdministration] [IncludeNecessaryResourcessuchas laptopsor internetaccess]

[InsertBusinessArea,EGAdministration] [IncludeNecessaryResourcessuchas laptopsor internetaccess]

7.4 Minimum Staffing Requirements

BUSINESS AREA MINIMUM STAFF REQUIREMENT

[InsertBusinessArea,EGPACKHOUSE] [Insertminimumamountof staff neededin this businessarea]

[InsertBusinessArea,EGPACKHOUSE] [Insertminimumamountof staff neededin this businessarea]

[InsertBusinessArea,EGPACKHOUSE] [Insertminimumamountof staff neededin this businessarea]

[InsertBusinessArea,EGPACKHOUSE] [Insertminimumamountof staff neededin this businessarea]

[InsertBusinessArea,EGPACKHOUSE] [Insertminimumamountof staff neededin this businessarea]

[InsertBusinessArea,EGPACKHOUSE] [Insertminimumamountof staff neededin this businessarea]

[InsertBusinessArea,EGPACKHOUSE] [Insertminimumamountof staff neededin this businessarea]

[InsertBusinessArea,EGPACKHOUSE] [Insertminimumamountof staff neededin this businessarea]

[InsertBusinessArea,EGPACKHOUSE] [Insertminimumamountof staff neededin this businessarea]

7.5 External Dependencies

BUSINESS AREA MINIMUM STAFF REQUIREMENT MINIMUM STAFF REQUIREMENT

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

OPERATIONS
[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

FINANCE & ADMIN
[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

ICT
[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[Insertadditionalbusinessarea [InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

suchas Productionor
Equipment] [InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[Insertadditionalbusinessarea [InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

suchas Productionor
Equipment] [InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

[InsertNameof ExternalParties] [Insertsuppliessuchas Fertilisers]

 8.0 BUSINESS CONTINUITY PROCEDURES

8.1 Unavailability of Site:

One or more of [Insert[INnsaemrteOOrrggaannisisaattioionn]Name] ’s premises may not be accessible if
one of the following situations occur:

1. Fire
2. Political Unrest
3. Heavy Rains or flooding
4. Bomb threat
5. Pandemic

Status of minimum operating requirements during one of the above mentioned (or similar) disaster scenarios:

S. NO MINIMUM REQUIREMENTS STATUS DURING DISASTER SCENARIO

1 ICT Systems Availability [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

2 Site availability [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

3 Equipment availability such as laptop [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

4 Internet availability [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

5 People availability [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

6 Vital Records [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

Recovery steps to undertake in case of site unavailability:

ENABLER TYPE ACTION STEPS RESPONSIBILITY TIME TAKEN

Business Continuity Manager (BCM) to communicate to Crisis

Management Team (CMT) Leader on the unavailability of Head [InsertName] [Insertamountof timetaken:minsor
Office hours]

Business Continuity Manager to assess the situation and advise [InsertName] [Insertamountof timetaken:minsor
activation of the Business Continuity Plan (BCP). hours]

CMT Leader to take the decision to activate the CMT and invoke the [InsertName] [Insertamountof timetaken:minsor
BCP hours]

Business Continuity Manager to inform all CMT members via Call/ [InsertName] [Insertamountof timetaken:minsor
SMS/WhatsApp on the unavailability of Head Office. hours]
SITE: CMT to converge via conference call or physical meeting for [InsertName] [Insertamountof timetaken:minsor
HEAD Damage Assessment and recovery review. hours]
OFFICE
CMT Leader advise staff through their department heads to relocate [InsertName] [Insertamountof timetaken:minsor
to alternate site hours]
If allowed access to the primary site to retrieve vital records and other
materials necessary to carry out operations from alternate site [InsertName] [Insertamountof timetaken:minsor
hours]

Coordinated statements will be issued to internal and external [InsertName] [Insertamountof timetaken:minsor
stakeholders from alternate site. hours]

ICT to ensure all staff relocated from primary site have access to [InsertName] [Insertamountof timetaken:minsor
systems and hardware to enable them to work hours]
Return to normal:

S. NO ACTION STEPS RESPONSIBILITY TIME TAKEN

Business Continuity Manager to inform CMT Leader about the availability of the [InsertName] [Insertamountof timetaken:minsor
1
primary site hours]

[InsertName] [Insertamountof timetaken:minsor

2 CMT Leader to take the decision to stand down from the crisis
hours]

Department Heads to send communication to all other employees on the availability of [InsertName] [Insertamountof timetaken:minsor
3
the Primary site and the decision to stand down from the disaster hours]

[InsertName] [Insertamountof timetaken:minsor

4 All staff to resume operations from the primary site
hours]

[InsertName] [Insertamountof timetaken:minsor

5 All third parties to be advised on resumption of normal operations
hours]

6 Headcount to ensure all employees have reported to the primary site [InsertName] [Insertamountof timetaken:minsor
hours]

8.2 Unavailability of Systems:

Systems may not be accessible if one of the following situations occurs:

1. Hardware/Software Failure
2. Network Failure
3. Third Part failure (service provider)
4. Malicious technical acts by outsiders e.g. hacking, viruses, worms
5. Human Error

Status of minimum operating requirements during one of the above mentioned (or similar) disaster scenarios:

S. NO MINIMUM REQUIREMENTS STATUS DURING DISASTER SCENARIO

1 ICT Systems Availability [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

2 Site availability [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

3 Equipment availability such as laptop [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

4 Internet availability [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

5 People availability [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

6 Vital Records [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

Recovery steps to undertake in case of unavailability of systems:

ENABLER TYPE ACTION STEPS RESPONSIBILITY TIME TAKEN

ICT to inform Business Continuity Manager about the extend to [InsertName] [Insertamountof timetaken:minsor
which systems are unavailable hours]

TECHNOLOGY: [InsertName] [Insertamountof timetaken:minsor

CMT Leader takes the decision to invoke a disaster scenario
ERP hours]

ICT Team to proceed to liaise with service provider for recovery and [InsertName] [Insertamountof timetaken:minsor
restoration hours]
 Finance shall utilise manual documentation to raise and approve [InsertName] [Insertamountof timetaken:minsor
payment requests hours]
Retrieve the previous month’s payroll data from the backup/server, Excel
sheet and use it to process current payroll if it falls due during the [InsertName] [Insertamountof timetaken:minsor
hours]
disruption

Return to

S. NO ACTION STEPS RESPONSIBILITY TIME TAKEN

ICT Lead to communicate to the CMT Leader and Business Continuity Manager on [InsertName] [Insertamountof timetaken:minsor
1
the availability of Systems hours]

2 CMT Leader to advise on stand down from the crisis [InsertName] [Insertamountof timetaken:minsor
hours]

ICT to inform about the availability of systems to users and the decision to stand down [InsertName] [Insertamountof timetaken:minsor
3
hours]

4 Manual records to be put into the restored systems [InsertName] [Insertamountof timetaken:minsor
hours]

8.3 Unavailability of Internet:

Recovery steps to undertake in case of internet unavailability:

ENABLER TYPE ACTION STEPS RESPONSIBILITY TIME TAKEN

ICT to inform users of extended unavailability of internet services [InsertName] [Insertamountof timetaken:minsor
hours]

TECHNOLOGY: Affected teams to access the internet through personal phones/ [InsertName] [Insertamountof timetaken:minsor
INTERNET portable WIFI modems and resume operations. hours]

ICT to communicate with ISP and proceed to oversee restoration as per [InsertName] [Insertamountof timetaken:minsor
the Service Level Agreement for Internet services hours]

Return to normal:

S. NO ACTION STEPS RESPONSIBILITY TIME TAKEN

ICT to inform about the availability of internet to all staff via the established mode of [InsertName] [Insertamountof timetaken:minsor
1
communication and the decision to stand down hours]

8.4 Unavailability of Email:

Recovery steps to undertake in case of email unavailability:

ENABLER TYPE ACTION STEPS RESPONSIBILITY TIME TAKEN

ICT to inform Business Continuity Manager about the extended [InsertName] [Insertamountof timetaken:minsor
unavailability of email hours]

TECHNOLOGY: Business Continuity Manager to communicate to the CMT Leader on [InsertName] [Insertamountof timetaken:minsor
EMAIL the unavailability of email hours]

[InsertName] [Insertamountof timetaken:minsor

CMT Leader takes the decision to invoke a disaster scenario
hours]
 Staff allowed to use their personal emails for essential [InsertName] [Insertamountof timetaken:minsor
communication under approval of line managers hours]

ICT to oversee restoration of Email Services [InsertName] [Insertamountof timetaken:minsor

hours]

Return to

S. NO ACTION STEPS RESPONSIBILITY TIME TAKEN

1 ICT to communicate to the BC Manager on the availability of the email [InsertName] [Insertamountof timetaken:minsor
hours]

Business Continuity Manager to communicate to CMT Leader on the availability of [InsertName] [Insertamountof timetaken:minsor
2
email hours]

[InsertName] [Insertamountof timetaken:minsor

3 CMT Leader to advise on stand down from the crisis
hours]

ICT to inform about the availability of email to all staff via the established mode of [InsertName] [Insertamountof timetaken:minsor
4
communication and the decision to stand down hours]

8.5 Unavailability of People:

Status of minimum operating requirements during a disaster scenario leading to the unavailability of people:

S. NO MINIMUM REQUIREMENTS STATUS DURING DISASTER SCENARIO

1 ICT system availability- Server availability [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

2 Site availability [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

3 Equipment availability such as desktops [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

4 Internet availability [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

5 People availability [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

6 Vital records [Insert‘Yes’,‘No’, ‘May’ or ‘MayNot’]

Recovery steps to undertake in case of people unavailability:

ENABLER TYPE ACTION STEPS RESPONSIBILITY TIME TAKEN

Functional Head to inform CMT Leader and Business Continuity [InsertName] [Insertamountof timetaken:minsor
Manager about the unavailability of staff hours]

Functional Head to proceed to allocate alternative roles for staff [InsertName] [Insertamountof timetaken:minsor
available based on assessed priorities and relevant skills needed hours]
PEOPLE:
STAFF Available staff to conduct basic induction to alternative staff [InsertName] [Insertamountof timetaken:minsor
seconded to the department during the crisis hours]

If there are no available personnel to be reallocated, will prepare [InsertName] [Insertamountof timetaken:minsor
advertisements for temporary staff to fill urgent gaps hours]
Return to normal:

S. NO ACTION STEPS RESPONSIBILITY TIME TAKEN

Functional Heads to inform CMT Leader and Business Continuity Manager about the [InsertName] [Insertamountof timetaken:minsor
1
availability of the adequate staff. hours]

[InsertName] [Insertamountof timetaken:minsor

2 CMT Leader declares the decision to stand down from the disaster.
hours]

[InsertName] [Insertamountof timetaken:minsor

3 Employees to resume operations as normal
hours]

8.6 Unavailability of Critical Supplier:

Recovery steps to undertake in case of critical supplier unavailability:

ENABLER TYPE ACTION STEPS RESPONSIBILITY TIME TAKEN

Functional Head to inform CMT Leader and Business Continuity [InsertName] [Insertamountof timetaken:minsor
Manager about the inability of supplier to deliver hours]
OUTSOURCED
PRODUCT/ [InsertName] [Insertamountof timetaken:minsor
Utilise buffer stock where applicable
SERVICE: hours]
SUPPLIER
[InsertName] [Insertamountof timetaken:minsor
Procurement to proceed to source from alternate supplier
hours]

8.7 Unavailability of
[[iinnsseerrttaaddddititioionnaal lbbuussinineessssaarereaa/e/ennaabbleler
r :
Recovery steps to undertake in case of [In[Isnesret ratdadditdioitnioanl
aBluBsuinseinssesAsreAar/eEan/Eanbalebrl]er] unavailability:

ENABLER TYPE ACTION STEPS RESPONSIBILITY TIME TAKEN

[Insert [InsertActionSteps] [InsertName] [Insertamountof timetaken:minsor

EnablerType] hours]
[InsertEnabler/Business
Area]

[Insert [InsertActionSteps] [InsertName] [Insertamountof timetaken:minsor

EnablerType] hours]
[InsertEnabler/Business
Area]

[Insert [InsertActionSteps] [InsertName] [Insertamountof timetaken:minsor

EnablerType] hours]
[InsertEnabler/Business
Area]

[Insert [InsertActionSteps] [InsertName] [Insertamountof timetaken:minsor

EnablerType] hours]
[InsertEnabler/Business
Area]

[Insert [InsertActionSteps] [InsertName] [Insertamountof timetaken:minsor

EnablerType] hours]
[InsertEnabler/Business
Area]