Self - Help Guide

EUMS Tech Team

06 April 2023

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 Table of Content
Cognizant User Help Guide External User Help Guide

Associate Login Important Notes for External Users

Create an external user in EUMS System - Process MFA Registration Process for External Users

External User Creation Workflow External User Registration Workflow

Welcome to External User Management System – Home Page How To Register Your Account Through EUMS?

External User Creation – Individual User How to Reset Registration Code?

External User Creation – Users as Bulk Unlock/Reset Your Password Through Forgot Password
Option

View My User Creation Requests FAQ – External Users

View Approval Requests Contact Us

User Management

FAQ – Cognizant Associates

Contact Us

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 Cognizant User (SA+)
Help Guide

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 Associate Login

Associate (SA+) should login to EUMS application using Cognizant email id (Associate_Id@cognizant.com) and
password

Important Notes !

▪ EUMS Portal is compatible with the following browsers

1. IE 7.0 and above
2. Firefox
3. Google Chrome
▪ For user creations, always use external user’s email address(Non-cognizant mail id)
▪ For user creation, Manager approval window is 72 hours(including weekends) through One Communicator
email or EUMS portal

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 Create an external user in EUMS System - Process

EUMS is a platform to create the external users like, guests, customer, intern trainee, vendor contractor etc.
There are 3 types of users we create at EUMS; they are guest, customer with g-<user> and vendor contractor, intern trainee,
with t-<user> and vendor contractor with email ID check box checked, B2B email id users.

The process of user creation at EUMS end is as follows.

❖ Only SA + associates can create the users under the assigned ESA project
❖ External user’s email id(Non-Cognizant Email ID), First Name, Last Name are mandatory
❖ Access EUMS Application - https://onecognizantbcazrapps.cognizant.com/895/
❖ Select ‘Create -> Individual users’ from the menu section of home page
❖ Enter the required details. User creation must require the valid external user email id .
❖ Once external user get created with the given email id, the request will go for Project ESA manager approval.
▪ If ESA Project Manager create the user by self, then no approval is required, user will be created
❖ Once approved, external user will be created in the EUMS system.
❖ A welcome mailer will be triggered to the registered user’s email Id.
❖ User will be provided with a EUMS user registration link and OTP in the welcome mail to complete the registration
❖ User should complete the registration process to get valid credentials
❖ This credentials should be used to login the respective application.
❖ Authorization of the created users should handle at respective application end

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 External User Creation Work Flow

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 External User Management System
Home Page

1 2

1. Total Count of requests raised by logged in User.

2. Total count of requests pending approval for logged in User by PM

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 External User Creation – Individual User

2 4 5
5
3

1. Non-Cognizant Email Id of External User to which the registration email to be triggered. (OTP validation required during registration!)
2. (a) Guest or Customer – AD account without Cognizant Mailbox (b) Intern Trainee or Vendor Contractor – AD account with Cognizant Mailbox
3. Provide proper business purpose for external user account.
4. Account will be mapped against Project Id (Account will be auto terminated if Project Expires)
5. PM/Requestor is responsible for all external user actions, If PM and requestor are same associate, request will be auto approved.
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 External User Creation – Users as Bulk

1. Download the Respective Template & Fill the details and Submit.
2. Please note that you will be able to create account only if you have minimum 1% allocation on the project.
3. Maximum of 50 users can be uploaded at a time.
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 External User Creation – Bulk Validation

1
4
2
3

1. Valid Request
2. There might be some mismatch in the respective record, You can modify the data by clicking on the full name (4)
3. Select the valid request using check box and submit, If requestor and PM are same, the request gets auto
approved and mail is triggered to external user for verification else PM approval is required .
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 View My User Creation Requests

1. Click on the Request Id to view the complete details.

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 View Approval Requests

1
2

1. Click Approve or Reject to View details and to take action.

2. Comments is mandatory for Application Rejection.

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 User Management

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 User Management - Instructions

❖ Please apply necessary filters to perform search operation. (Project Id is mandatory)

❖ Action buttons are privilege based and enabled with respect to the selected project and search query.
❖ Recertification cannot be performed after 7 days of account expiry and permanently removed after that.
❖ Manage action can be performed only by PM/Requestor. If PM is performing action further approvals are not
required and request will be auto approved.
❖ An active account can be suspended and Restored using action buttons with PM approval.
❖ Terminate – Delete the account after 7 days.
❖ Recertify – Account is recertified and extended for another 90 days.
❖ Retrigger Mail – Registration email with Registration code and Instructions can be retriggered to external
user.
❖ Export to excel – Search result can be exported to excel file.

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 FAQ

1. Which mail ID need to use for creating external user account ?

Non-Cognizant mail id needs to be used for creating external user accounts. If a vendor contractor is being created
in the system, their official email address from partnering firm can be used.

2. What all data is going to get shared with external user personal email id ?

EUMS will verify the email id using OTP for registration and Password reset remainders or account related mailers
will be triggered to the email ids.

3. Why is my project id not showing on EUMS application?

As mentioned in the document, requestor and project manager is required to have at least 1% project allocation to
create or manage an external user account.

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 FAQ

4. What to do if External user is receiving account disabled or inactive error while logging in ?

As per the new Inactive user management process, any user account inactive for more than 90 days in the system
will be disabled and placed inactive. For re-enabling the account, we would require respective PM approval attached
with GSD.

5. Will EUMS team provide application/SFTP access ?

Please note that EUMS will provision the respective user accounts alone and application specific access needs to
be provisioned by respective application POC’s. GSD can be raised to the respective team for the same.

6. Will I be able to recover an external account after account terminated ?

An external account can be recovered till 7th day from account termination date, after this the data and account will
be non recoverable.

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 FAQ

7. What to do if the External user didn’t receive welcome mailer with instructions?

Please ask the user to recheck the spam folders and if it’s not delivered, please retrigger the welcome mailer from
the Manage Tab from EUMS application.

8. How much time will it take to provision account.

While the g- & email id vendor accounts are provisioned with in an hour mostly, t- accounts with mailbox might take
anywhere from 30 minutes to 8 hours.

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 Contact Us

Please raise GSD using Live support GSD. Respective Support POC will assist in clarifying your queries.

Please access OneC Livesupport GSD , choose Live-Support GSD and please provide the keyword
“External User access or creation Issue” and create a ticket.

The ticket update or status provided by the technical team will be in the ‘Ticket Status’ and follow the GSD
worklog and update your queries in the worklog.

Other queries, please reach out below IT Help Desk Support group

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 External User
Help Guide

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 Important Notes for External Users
▪ EUMS Portal is compatible with the following browsers
1. IE 7.0 and above
2. Firefox
3. Google Chrome
▪ If account is locked/forgot password, try Forgot Password option.
▪ Password reset reminder emails will be triggered before 8 days till the password expiry date, until the
user resets the password.
▪ To reset password before your password expiry date, use Reset Password option in EUMS by logging
with your existing password.
▪ For any other support request, please contact below IT helpdesk numbers

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 MFA Registration Process for External Users

Steps for the external user to get registered in MFA and login into application

❖ When an external user access the Cognizant application, first user will be redirected to the login screen
❖ Provide the guest user id which registered in EUMS portal. For example, If user id is g-12345 ,try with g-
12345@cognizant.com or g-12345@CognizantOnline.onmicrosoft.com format
❖ After sign-in, the user will get a page for MFA registration. Proceed from there OR Login to the MFA setup
URL: https://aka.ms/MFASetup directly to set up MFA
❖ Compete the additional security process (select authenticator app or Mobile).
❖ Once registered, login into respective application https://<applicationABC.cognizant.com> (Replace this with
application URL)
❖ You will be authenticated with MFA.
❖ Post validation, you will be redirected to the application login screen.

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 External User Registration Workflow

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 How To Register Your Account Through EUMS?
Access Registration page in EUMS application using the URL
https://onecognizantbcazrapps.cognizant.com/895/registration

1. Type the email address and Registration Code received on the email address and validate the same to
proceed with account registration.

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 User Registration - Step 2

1. Enter the username (don't give space in the username) and password (follow the password policy) and click
next for the next step

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 User Registration - Step 3

1. Set your security question and answer to use incase of password recovery (Please note that the user
must know the answer to the challenge question for resetting password.)

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 User Registration - Success

Registration success message and registration status notification mail triggered to user email address

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 Reset Registration Code

• Access Rest Registration code in EUMS application using the

URL https://onecognizantbcazrapps.cognizant.com/895/Reset/ResetPasscode

1. Type the email address to receive new Registration Code and click Submit. User can register using the new
Registration Code to complete registration.

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 Unlock/Reset Your Password – Step 1

• Access Password Reset page in EUMS application using the URL :

https://onecognizantbcazrapps.cognizant.com/895/Reset/Forgotpassword

1. Enter the username to retrieve secret question and answer. Click validate for next step

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 Unlock/Reset Your Password – Step 2

1. Enter the secret question answer here for reset the password. Click validate for next step

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 Unlock/Reset Your Password – Step 3

1. Reset your password by entering new password following password policy. Click submit

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 FAQ

1. How to reset password?

Please reset the password using EUMS Password Reset.

“Please note that the user must know the answer to the challenge question for resetting password. If the user
does not know/remember the answer to challenge question, kindly ask the respective Cognizant POC to raise a
ticket to password reset team with approval from the manager to have the password reset.”

2. I’m facing technical challenges while registering to portal!

Please clear browser cache or use recommended browsers to perform registration. If the issue still exists, please
reach out to your Cognizant POC or Project manager to raise an Incident to EUMS Support team using Live GSD.

3. I’m yet to get Cognizant mailbox access!

t- accounts with mailbox might take anywhere from 30 minutes to 8 hours. If it is taking more than this, please reach
out to your Cognizant POC or Project manager to raise an Incident to EUMS Support team using Live GSD.

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 Contact Us

Please reach out to your Cognizant POC or Project manager to raise an Incident to EUMS Support team.

Other queries, please reach out below IT Help Desk Support group

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 Tech Team

Thank you

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