Business Analyst Glossary and Terms
Business Analyst Glossary and Terms
Activity Diagram
A model that illustrates the flow of processes and/or complex use cases by showing
each activity along with information flows and concurrent activities. Steps can be superimposed
onto horizontal swim lanes for the roles that perform the steps.
Activity
A unit of work performed as part of an initiative or process.
Actor(S)
The human and nonhuman roles that interact with the system.
Allocation
See requirements allocation.
Analyst
A generic name for a role with the responsibilities of developing and managing requirements.
Other names include business analyst, business integrator, requirements analyst, requirements
engineer, and systems analyst.
Association
A link between two elements or objects in a diagram.
Assumption
Assumptions are influencing factors that are believed to be true but have not been confirmed to
be accurate.
Attribute
A data element with a specified data type that describes information associated with a concept or
entity.
Benchmarking
A comparison of a process or system’s cost, time, quality, or other metrics to those of leading
peer organizations to identify opportunities for improvement.
Brainstorming
Brainstorming is a team activity that seeks to produce a broad or diverse set of options through
the rapid and uncritical generation of ideas.
Business Analysis
Business analysis is the set of tasks and techniques used to work as a liaison
among stakeholders in order to understand the structure, policies and operations of
an organization, and recommend solutions that enable the organization to achieve its goals.
Business Architecture
A subset of the enterprise architecture that defines an organization’s current and future state,
including its strategy, its goals and objectives, the internal environment through a process or
functional view, the external environment in which the business operates, and
the stakeholders affected by the organization's activities.
Business Case
An assessment of the costs and benefits associated with a proposed initiative.
Business Constraint(S)
Business constraints are limitations placed on the solution design by the organization that needs
the solution. Business constraints describe limitations on available solutions, or an aspect of the
current state that cannot be changed by the deployment of the new solution. See also technical
constraint.
Business Domain
See domain.
Business Event
A system trigger that is initiated by humans.
Business Goal
A state or condition the business must satisfy to reach its vision.
Business Policy
A business policy is a non-actionable directive that supports a business goal.
Business Process
A set of defined ad-hoc or sequenced collaborative activities performed in a repeatable fashion
by an organization. Processes are triggered by events and may have multiple possible outcomes.
A successful outcome of a process will deliver value to one or more stakeholders.
Business Requirement
A higher level business rationale that, when addressed, will permit the organization to increase
revenue, avoid costs, improve service, or meet regulatory requirements.
Business Rule(S)
A business rule is a specific, actionable, testable directive that is under the control of the business
and supports a business policy.
Capability
A function of an organization that enables it to achieve a business goal or objective.
Cardinality
The number of occurrences of one entity in a data model that are linked to a second entity.
Cardinality is shown on a data model with a special notation, number (e.g., 1), or letter (e.g., M
for many).
Change-Driven Methodology
A methodology that focuses on rapid delivery of solution capabilities in an incremental fashion
and direct involvement of stakeholders to gather feedback on the solution's performance.
Checklist
A quality control technique. They may include a standard set of quality elements that reviewers
use for requirements verification and requirements validation or be specifically developed to
capture issues of concern to the project.
Class
A descriptor for a set of system objects that share the same attributes, operations, relationships,
and behavior. A class represents a concept in the system under design. When used as an
analysis model, a class will generally also correspond to a real-world entity.
Class Model
A type of data model that depicts information groups as classes.
Code
A system of programming statements, symbols, and rules used to represent instructions to a
computer.
Constraint
A constraint describes any limitations imposed on the solution that do not support the business or
stakeholder needs.
Context Diagram
An analysis model that illustrates product scope by showing the system in its environment with
the external entities (people and systems) that give to and receive from the system.
Customer
A stakeholder who uses products or services delivered by an organization.
Data Dictionary
An analysis model describing the data structures and attributes needed by the system.
Data Entity
A group of related information to be stored by the system. Entities can be people, roles, places,
things, organizations, occurrences in time, concepts, or documents.
Decision Analysis
An approach to decision-making that examines and models the possible consequences of
different decisions. Decision analysis assists in making an optimal decision under conditions of
uncertainty.
Decision Tables
An analysis model that specifies complex business rules or logic concisely in an easy-to-read
tabular format, specifying all of the possible conditions and actions that need to be accounted for
in business rules.
Decision Tree
An analysis model that provides a graphical alternative to decision tables by illustrating
conditions and actions in sequence.
Decomposition
A technique that subdivides a problem into its component parts in order to facilitate analysis and
understanding of those components.
Defect
A deficiency in a product or service that reduces its quality or varies from a desired attribute,
state, or functionality. See also requirements defect.
Deliverable
Any unique and verifiable work product or service that a party has agreed to deliver.
Design Constraints
Software requirements that limit the options available to the system designer.
Developer
Developers are responsible for the construction of software applications. Areas of expertise
include development languages, development practices and application components.
Dialog Hierarchy
An analysis model that shows user interface dialogs arranged as hierarchies.
Dialog Map
An analysis model that illustrates the architecture of the system's user interface.
Discovery Session
See requirements workshop.
Document Analysis
Document analysis is a means to elicit requirements of an existing system by studying available
documentation and identifying relevant information.
Domain
The problem area undergoing analysis.
Elicitation
Elicitation Workshop
See requirements workshop.
End User
A person or system that directly interacts with the solution. End users can be humans who
interface with the system, or systems that send or receive data files to or from the system.
Enterprise
An organizational unit, organization, or collection of organizations that share a set of
common goals and collaborate to provide specific products or services to customers.
Enterprise Architecture
Enterprise architecture is a description of an organization’s business processes, IT software and
hardware, people, operations and projects, and the relationships between them.
Entity-Relationship Diagram
An entity-relationship diagram is a graphical representation of the entities relevant to a chosen
problem domain, the relationships between them, and their attributes.
Evaluation
The systematic and objective assessment of a solution to determine its status and efficacy in
meeting objectives over time, and to identify ways to improve the solution to better meet
objectives. See also metric, indicator and monitoring.
Event
An event is something that occurs to which an organizational unit, system, or process must
respond.
Evolutionary Prototype
A prototype that is continuously modified and updated in response to feedback from users.
Exploratory Prototype
A prototype developed to explore or verify requirements.
External Interfaces
Interfaces with other systems (hardware, software, and human) that a proposed systemwill
interact with.
Feasibility Analysis
See feasibility study.
Feasibility Study
An evaluation of proposed alternatives to determine if they are technically possible within the
constraints of the organization and whether they will deliver the desired benefits to the
organization.
Feature
A cohesive bundle of externally visible functionality that should align with business
goalsand objectives. Each feature is a logically related grouping of functional
requirements or non-functional requirements described in broad strokes.
Fishbone Diagram
A diagramming technique used in root cause analysis to identify underlying causes of an
observed problem, and the relationships that exist between those causes.
Functional Requirement(S)
The product capabilities, or things the product must do for its users.
Gap Analysis
A comparison of the current state and desired future state of an organization in order to identify
differences that need to be addressed.
Glossary
A list and definition of the business terms and concepts relevant to the solution being built or
enhanced.
Goal
See business goal.
Horizontal Prototype
A prototype that shows a shallow, and possibly wide, view of the system's functionality, but
which does not generally support any actual use or interaction.
Impact Analysis
Incremental Delivery
Creating working software in multiple releases so the entire product is delivered in portions over
time.
Indicator
An indicator identifies a specific numerical measurement that indicates progress toward
achieving an impact, output, activity or input. See also metric.
Initiative
Any effort undertaken with a defined goal or objective.
Inspection
A formal type of peer review that utilizes a predefined and documented process, specific
participant roles, and the capture of defect and process metrics. See also structured walkthrough.
Interface
A shared boundary between any two persons and/or systems through which information is
communicated.
Interview
A systematic approach to elicit information from a person or group of people in an informal or
formal setting by asking relevant questions and documenting the responses.
Iteration
A process in which a deliverable (or the solution overall) is progressively elaborated upon. Each
iteration is a self-contained "mini-project" in which a set of activities are undertaken, resulting in
the development of a subset of project deliverables. For each iteration, the team plans its work,
does the work, and checks it for quality and completeness. (Iterations can occur within other
iterations as well. For example, an iteration of requirements development would
include elicitation, analysis, specification, and validation activities.)
Knowledge Area
A group of related tasks that support a key function of business analysis.
Metadata
Metadata is information that is used to understand the context and validity of information
recorded in a system.
Methodology
A set of processes, rules, templates, and working methods that prescribe how business analysis,
solution development and implementation is performed in a particular context.
Metric
Model(S)
A representation and simplification of reality developed to convey information to a specific
audience to support analysis, communication and understanding.
Monitoring
Monitoring is a continuous process of collecting data to determine how well a solution is
implemented compared to expected results. See also metric and indicator.
Need(S)
See business need.
Non-Functional Requirement(S)
The quality attributes, design and implementation constraints, and external interfaces that
the product must have.
Objective
A target or metric that a person or organization seeks to meet in order to progress towards a goal.
Observation
Observation is a means to elicit requirements by conducting an assessment of the stakeholder’s
work environment.
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Operational Support
A stakeholder who helps to keep the solution functioning, either by providing support to end
users (trainers, help desk) or by keeping the solution operational on a day-to-day basis (network
and other tech support).
Operative Rule(S)
The business rules an organization chooses to enforce as a matter of policy. They are intended to
guide the actions of people working within the business. They may oblige people to take certain
actions, prevent people from taking actions, or prescribe the conditions under which an action
may be taken.
Opportunity Analysis
The process of examining new business opportunities to improve organizational performance.
Optionality
Defining whether or not a relationship between entities in a data model is mandatory. Optionality
is shown on a data model with a special notation.
Organization
An autonomous unit within an enterprise under the management of a single individual or board,
with a clearly defined boundary that works towards common goals and objectives. Organizations
operate on a continuous basis, as opposed to an organizational unit or project team, which may
be disbanded once its objectives are achieved.
Organization Modeling
The analysis technique used to describe roles, responsibilities and reporting structures that exist
within an organization.
Organizational Unit
Any recognized association of people in the context of an organization or enterprise.
Peer Review
A validation technique in which a small group of stakeholders evaluates a portion of a work
product to find errors to improve its quality.
Plan-Driven Methodology
Any methodology that emphasizes planning and formal documentation of the processes used to
accomplish a project and of the results of the project. Plan-driven methodologies emphasize the
reduction of risk and control over outcomes over the rapid delivery of a solution.
Prioritization
The process of determining the relative importance of a set of items in order to determine the
order in which they will be addressed.
Problem Statement
A brief statement or paragraph that describes the problems in the current state and clarifies what
a successful solution will look like.
Process
See business process.
Process Map
A business model that shows a business process in terms of the steps and input and output flows
across multiple functions, organizations, or job roles.
Product
A solution or component of a solution that is the result of a project.
Product Backlog
A set of user stories, requirements or features that have been identified as candidates for
potential implementation, prioritized, and estimated.
Product Scope
The features and functions that characterize a product, service or result.
Project
A temporary endeavor undertaken to create a unique product, service or result.
Project Charter
A document issued by the project initiator or sponsor that formally authorizes the existence of a
project, and provides the project manager with the authority to apply organizational resources to
project activities.
Project Manager
The stakeholder assigned by the performing organization to manage the work required to achieve
the project objectives.
Project Scope
The work that must be performed to deliver a product, service, or result with the specified
features and functions. See also scope.
Quality
The degree to which a set of inherent characteristics fulfills requirements.
Quality Assurance
Activities performed to ensure that a process will deliver products that meet an appropriate level
of quality.
Quality Attributes
The subset of nonfunctional requirements that describes properties of the software's operation,
development, and deployment (e.g., performance, security, usability, portability, and testability).
Questionnaire
See survey.
Regulator
A stakeholder with legal or governance authority over the solution or the process used to develop
it.
Relationship
A defined association between concepts, classes or entities. Relationships are usually named and
include the cardinality of the association.
Relationship Map
A business model that shows the organizational context in terms of the relationships that exist
among the organization, external customers, and providers.
Repository
A real or virtual facility where all information on a specific topic is stored and is available for
retrieval.
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Request For Information (RFI)
A requirements document issued to solicit vendor input on a proposed process or product. An
RFI is used when the issuing organization seeks to compare different alternatives or is uncertain
regarding the available options
Requirement
Requirement(S) Attribute
Metadata related to a requirement used to assist with requirements development and
management.
Requirement(S) Defect
An error in requirements caused by incorrect, incomplete, missing, or conflicting requirements.
Requirements Allocation
The process of apportioning requirements to subsystems and components (i.e., people, hardware,
and software).
Requirements Iteration
An iteration that defines requirements for a subset of the solution scope. For example, an
iteration of requirements would include identifying a part of the overall product scope to focus
upon, identifying requirements sources for that portion of the product,
analyzing stakeholders and planning how to elicit requirements from them,
conducting elicitationtechniques, documenting the requirements, and validating the
requirements.
Requirements Management
The activities that control requirements development, including requirements change control,
requirements attributes definition, and requirements traceability.
Requirements Model
A representation of requirements using text and diagrams. Requirements models can also be
called user requirements models or analysis models and can supplement textual requirements
specifications.
Requirements Package
A requirements package is a set of requirements grouped together in a document or presentation
for communication to stakeholders.
Requirements Quality
See requirements validation and requirements verification.
Requirements Signoff
Formal approval of a set of requirements by a sponsor or other decision maker.
Requirements Traceability
The ability to identify and document the lineage of each requirement, including its derivation
(backward traceability), its allocation (forward traceability), and its relationship to other
requirements.
Requirements Validation
The work done to ensure that the stated requirements support and are aligned with
the goals and objectives of the business.
Requirements Verification
The work done to evaluate requirements to ensure they are defined correctly and are at an
acceptable level of quality. It ensures the requirements are sufficiently defined and structured so
that the solution development team can use them in the design, development and implementation
of the solution.
Requirements Workshop
A requirements workshop is a structured meeting in which a carefully selected group
of stakeholders collaborate to define and or refine requirements under the guidance of a skilled
neutral facilitator.
Return On Investment
A measure of the profitability of a project or investment.
Risk
An uncertain event or condition that, if it occurs, will affect the goals or objectives of a proposed
change.
Scenario
An analysis model that describes a series of actions or tasks that respond to an event. Each
scenario is an instance of a use case.
Scope
The area covered by a particular activity or topic of interest. See also project scope and solution
scope.
Scope Model
A model that defines the boundaries of a business domain or solution.
Secondary Actor
An actor who participates in but does not initiate a use case.
Service
Work carried out or on behalf of others.
Software Engineer
See developer.
Solution
A solution meets a business need by resolving a problem or allowing an organization to take
advantage of an opportunity.
Solution Requirement
A characteristic of a solution that meets the business and stakeholder requirements. May be
subdivided into functional and non-functional requirements.
Solution Scope
The set of capabilities a solution must deliver in order to meet the business need. See also scope.
Span Of Control
Span of control is the number of employees a manger is directly (or indirectly) responsible for.
Sponsor
A stakeholder who authorizes or legitimizes the product development effort by contracting for or
paying for the project.
Stakeholder Analysis
The work to identify the stakeholders who may be impacted by a proposed initiative and assess
their interests and likely participation.
Stakeholder Requirement
Stakeholder requirements are statements of the needs of a particular stakeholder or class of
stakeholders. They describe the needs that a given stakeholder has and how that stakeholder will
interact with a solution. Stakeholder requirements serve as a bridge between business
requirements and the various categories of solution requirements.
State Diagram
An analysis model showing the life cycle of a data entity or class.
Stated Requirements
A requirement articulated by a stakeholder that has not been analyzed, verified, or validated.
Stated requirements frequently reflect the desires of a stakeholder rather than the actual need.
Structural Rule
Storyboard
See dialog hierarchy and dialog map.
Structured Walkthrough
A structured walkthrough is an organized peer review of a deliverable with the objective of
finding errors and omissions. It is considered a form of quality assurance.
Supplier
A stakeholder who provides products or services to an organization.
Survey
A survey administers a set of written questions to stakeholders in order to collect responses from
a large group in a relatively short period of time.
Swimlane
The horizontal or vertical section of a process model that show which activities are performed by
a particular actor or role.
SWOT Analysis
SWOT is an acronym for Strengths, Weaknesses, Opportunities and Threats. It is a model used
to understand influencing factors and how they may affect an initiative.
System
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A collection of interrelated elements that interact to achieve an objective. System elements can
include hardware, software, and people. One system can be a sub-element (or subsystem) of
another system.
Technical Constraint(S)
Technical constraints are limitations on the design of a solution that derive from the technology
used in its implementation. See also business constraint.
Technique
Techniques alter the way a business analysis task is performed or describe a specific form the
output of a task may take.
Temporal Event
A system trigger that is initiated by time.
Tester
A stakeholder responsible for assessing the quality of, and identifying defects in, a software
application.
Throw-Away Prototype
A prototype used to quickly uncover and clarify interface requirements using simple tools,
sometimes just paper and pencil. Usually discarded when the final system has been developed.
Timebox
A fixed period of time to accomplish a desired outcome.
Traceability
See requirements traceability.
Transition Requirement(S)
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A classification of requirements that describe capabilities that the solution must have in order to
facilitate transition from the current state of the enterprise to the desired future state, but that will
not be needed once that transition is complete.
Use Case
An analysis model that describes the tasks that the system will perform for actors and
the goals that the system achieves for those actors along the way.
User
A stakeholder, person, device, or system that directly or indirectly accesses a system.
User Requirement
See stakeholder requirement(s).
Validated Requirements
Requirements that have been demonstrated to deliver business value and to support the
business goals and objectives.
Validation
The process of checking a product to ensure that it satisfies its intended use and conforms to its
requirements. Validation ensures that you built the correct solution. Also see requirements
validation.
Variance Analysis
Analysis of discrepancies between planned and actual performance, to determine the magnitude
of those discrepancies and recommend corrective and preventative action as required.
Verification
The process of checking that a deliverable produced at a given stage of development satisfies the
conditions or specifications of the previous stage. Verification ensures that you built the solution
correctly. Also see requirements verification.
Verified Requirements
Requirements that have been shown to demonstrate the characteristics of requirements quality
and as such are cohesive, complete, consistent, correct, feasible, modifiable, unambiguous, and
testable.
Vertical Prototype
A prototype that dives into the details of the interface, functionality, or both.
Walkthrough
A type of peer review in which participants present, discuss, and step through a work product to
find errors. Walkthroughs of requirements documentation are used to verify the correctness of
requirements. See also structured walkthrough.
Work Product
A document or collection of notes or diagrams used by the business analyst during the
requirements development process.