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Harver Test - Suraj Shukla

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1K views6 pages

Harver Test - Suraj Shukla

Uhndksmbdkd

Uploaded by

hemantsahu.enquiry
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Harver Test

Suraj Shukla

Module results (6)

Internet Speed Test

Candidate has skipped the module

Spoken Language Proficiency

English (US)
77%
6.5
IELTS Band Score
B1
CEFR Level
63
PTE Academic Score
Modest

Has generally effective command of the language despite some inaccuracies,


inappropriacies and misunderstandings. Can use and understand fairly complex
language, particularly in familiar situations.
Read aloud
84 %
Hello. Thank you for calling. How can I assist you today?
94 %
I appreciate your concern. Please don’t worry, we will look into it and get back to you as
soon as possible. If you have any other questions, I will try to answer them to the best of
my knowledge.
83 %
Thank you for reaching out and I truly apologise for the inconvenience. I’m happy to
look into a solution for you. First I would like to ask you to go through a few
troubleshooting steps to help me better understand the situation. Could you go into the
account settings in the bottom left corner and go to payment methods.
83 %
According to the agreement you signed you agreed to use the product in compliance
with all applicable laws, including local laws of the country or region in which you reside.
Within the first 14 days after service activation, you may terminate your Agreement for
any reason and not be required to pay any activation fee.
78 %
If you have recently purchased a device and you do not agree to the terms of the
license, you may return the device within the return period. Please note that from time
to time we might make changes to the Agreement affecting the return period. This
could also include changes to charges, discounts, coverage, technologies, and other
service terms.
83 %
I'm having issues helping a customer complete an urgent payment over the phone. I'm
trying to figure out a way to help them and I was hoping I could get some manager
support in the process. I'm not sure I'm thinking about this the right way. If we do the
transaction over the phone or online we will have to go through a verification process,
right?
83 %
Listen and repeat
71 %
I hope I have resolved all of your issues.
67 %
My whole system crashed.
61 %
I noticed that you qualify for a couple different offers.
89 %
Can I confirm that you will order this service?
78 %
Can you explain your issue to me?
72 %
Can I please speak with the account holder?
56 %
The earliest appointment time I can get for you is tomorrow morning.
72 %
I am having a difficult time establishing rapport in my calls.
78 %
I think this is the best item for you to purchase.
72 %
I assure you that the information you provided will be kept confidential.
61 %
Pronunciation
81 %
Disruption
91 %
Kiosk
78 %
Recorded Delivery
87 %
Non Account holder
97 %
Corporate
70 %
Receipt
62 %
Reimbursement
84 %
Authorization
81 %
Route
86 %
Aisle
72 %

Listening Comprehension Assessment - A

Overall
100%
How do companies take good care of their customers? Companies take good care
of their customers by…
asking for feedback and offering discounts to loyal customers.
According to the audio clip, how do companies keep customers interested?
Companies keep customers interested by…
offering products and services that customers want and need.
What does the audio clip say about loyalty? According to the audio clip...
loyal customers are important to the long-term success of any company.
Why are rewards and discounts mentioned in the audio clip? The audio clip
mentions rewards and discounts…
because offering them is one way to take good care of customers.
What is the purpose of the audio clip? The purpose of the audio clip is to explain
how...
a new employee solved a human resources problem.
What challenge did the company face early on? A challenge that the company
faced early on was that...
its staff members were leaving at a high rate.
What type of employees did the personnel manager want to recruit? She wanted
to recruit employees who…
were loyal and dependable.
How did the company reduce its costs? The company reduced its costs by
investing in…
recruitment and salaries.
What conclusions does the audio clip make about working from home? The audio
clip suggests that working from home can provide…
a healthy and feasible alternative for both employees and employers.
Which positive factors does the audio clip mention on the topic of home offices?
The audio clip claims that home offices…
have improved the quality of life and increased employee productivity.
How have employers supported their home office workers, according to the audio
clip? Some employers have offered…
support in the form of online social events and home office equipment.
What does the audio clip suggest about the future of remote working? The audio
clip suggests that…
the popularity of home offices has already proven to have many advantages.

Virtual Interview

Learn more at knowledge.harver.com


How have you been impacted by someone this year?
Additional Questions

Which Sitel location would you like to apply for?


Mumbai
Select your state
Maharashtra
Are you at least 18 years of age or older?
Yes
Are you authorized for employment in the country of the position you are applying for?
Yes
Highest Level of Education Completed

Bachelor's degree or equivalent


Have you ever worked in a call center?
Yes
Do you have the ability to work from home?
Yes
What type of connection do you have?
Wifi
Select all days available to work.
Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
What is your first available start date (dd/mm/yyyy)?
23/07/2022
Please select the option that best describes your english proficiency?
Can understand the main ideas of complex text on both concrete and abstract topics,
including technical discussions in his/her field of specialisation. Can interact with a
degree of fluency and spontaneity that makes regular interaction with native speakers
quite possible without strain for either party. Can produce clear, detailed text on a wide
range of subjects and explain a viewpoint on a topical issue giving the advantages and
disadvantages of various options.
Select the job role(s) that you have more than 1 year of experience working in (select all
that apply)?
Chat Contact Center Agent
Select the job role that you are most interested in working in?
Technical Support Contact Center Agent
Statement of Agreement:

By selecting "I agree" I understand that and agree to the following:

I declare that, to the best of my knowledge, the information provided in this application
is correct. I understand that if any false information is given, or any material fact
suppressed, I will not be employed, or, if I am already employed when the information
becomes known, my employment may be separated.
I agree
Typed Signature (please type your name into the below field, this will act as your
signature)
Suraj Shukla

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