User Guide SQUAD

Supplier QUAlity Dashboard

V1.1 – External - EN

DQSC-F
2016/2017
Purpose of the SQUAD User Guide

• SQUAD is a portal gathering main quality suppliers indicators :

Ranking, SP-3MIS, Supplier Incident Reactivity, PPM, R-SSC
What is • SQUAD is deployed in extranet for suppliers Users
SQUAD ? • Data are refreshed and KPI are computed once a month

Supplier

• Access to portal and security

• Screens Organization
• Filters and data perimeters
Organization
• Date and objectives explanations
of this User
guide • Standards reports
• KPI explanations
• Tips
• Glossary

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Access and Security

• Ask access to your supplier ADF with data right perimeter (list of manufacturing sites)

Please check with ADF that you can access to all sites, if you want to access
How to access
to indicators at entity or group level.
to
SQUAD ?
• Link to extranet portal :
Via supplier portal …or
https://squ.renault.com/Reports_MUSQL01OPE

Login with IPN / Password

Security /
Confidentiality
Access only to data corresponding to supplier sites, declared perimeter

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Screen Organization
Data Filters Area
Nota : this area can be hidden

Indicator choice
Ex: RANKING

Current indicator is highlighted Reports area

with a colored icon 1

5
2

4
3
Navigation through
data & export
Representation functionnalities
type choice
Graph, pareto, tab,
raw data…

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 Filters
• Filters are used to calculate indicators based on a subgroup of data
• Some filters are common and applicable for all indicators, and some only for current-choiced indicator
• “Target Selection” is used to select on which Axis target is displayed.

Click here to
refresh the report

Filters applicable
to all indicators

If you click on that little button, the filter area will be

hidden, so that reports will be more visible
Type Target selection

Site Proxi Plant

Common Entity Cluster Cluster CC

filters
field Group Region Region Country UCM/UM FSA From To

Organisation Location Location Type Parts Indicator history

Supplier Customer Plant Products Date

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Filters …
Nota :
• Default values for filters are used to calculate « official » KPI

• Take care to DEselect the choice « All » if you want to filter specific values

• Filters are ordered (from left to right & from top to bottom) by a logical
hierarchy. Hence, when you select a data in a filter, lists proposed on the next
filter is restricted.
Ex : If you select a « Supplier Group » (here Faurecia), you’ll see only the entity of this group in the « Supplier
Entity » field

• Remember to click
on after choices

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Date explanation

• Date in filter area :

• This period is used to draw historical graph on an indicator : on that example, values for the indicator will
be displayed month by month from October 15 to October 16

• According to graph, the period selected refers to indicator calculation date (general case) or production
date (cf SP-3MIS claims (DRG)).

• The « To » Date is used to displayed graph on last results (ex: pareto)

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xM, xMIS definitions
• xM (1M, 3M, 6M, 12M….) : number of raw data months taken in account to calculate
an indicator : Values Jan 16 Fev 16 Mar 16 Apr 16 May 16
• Ex : PPM = 1000000*Nb NC / Nb QR
NC 10 20 10 30 5

QR 1000000 1000000 1000000 1000000 1000000

PPM 1M 10 20 10 30 5

PPM 3M 13,3 = 40/3 20=60/3 15 = 45/3

• xMIS (0MIS, 1MIS, 3MIS, …) = x Months in Service (data used in SP-3MIS indicator)
• Only vehicles having run less than x months are taken into account

So you can calculate an indicator 1M or 12M limited to 3MIS vehicles….

(that’s the case for SP-3MIS)
Please do not confuse month in service (3 MIS) and rolling months (number of
months for result calculation: 3M or 12M)

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Objectives : Target/Threshold

• Objectives (Target/threshold and/or commitment) are defined once a year for fiscal year.

• Objectives are defined by the following levels :

• Supplier Organization Axis : Group, Entity, Site

• User can select the target type he wants to display

• Objective is displayed only if it is defined for the fiscal year on the selection type. Only pre-defined objectives are taken in account
(there is no Objective calculation/consolidation in SQUAD)

• If « None » is selected, no objective is displayed

• Objective is displayed only if filtered data perimeter is same perimeter as objective value perimeter. That means :

• If « Supplier Site » is selected, objective is displayed only if one Site is selected

• If « Supplier Entity » is selected, objective is displayed only if one Entity is selected, and « All » Sites of entity are selected
• If « Supplier Group » is selected, objective is displayed only if one Group is selected and « All » Entities and Sites are selected

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Standard Representations available
For each indicator, you’ll find different representation :

• Curves for historical representation

• Pareto (Top 20) for worst results analysis

• Tables for consolidated values on a selected analysis axis

• Matrix to display contribution of supplier localization to customer plant

localization results

• Raw data used to calculate indicator, to allow specific computation or analysis.

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Standard reports (1) : graph

One or several charts for indicator, calculated by

month on the period defined in filter area

Tab with values represented in the graph you can always export
your reports in xls, pdf,
or other formats…
Standard representation
Indicator
scope Color Representation
YTD Orange Solid line chart
12M Light green Solid line chart
3M Dark blue Solid line chart
1M Light blue Bar chart
Threshold Red Solid line chart
Target Green Solid line chart
YTD Y-1 Orange Dash line chart
12M Y-1 Light green Dash line chart
3M Y-1 Dark blue Dash line chart
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Standard reports (2) : Pareto

Top 20 pareto, in decreasing order, by supplier site.

(Choice of data type will be given in further version)

The indicator is calculated on the last month

selected in the filter area (Period… « To »)

Tab with values represented in the pareto

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Standard reports (3) : Table
Choice of data type
(Here Site or Group)
Other choices will be avalable in the future
(FSA/CC,Customer Plants…) in the filter area

Indicator and detailed information that explain

By a type of data
the indicator value (ex Nb Non conformity).
(here supplier site)
Columns depend on indicator
Notes : On some table you’ll have the possibility to show (+) or hide (-) details (ex see group results only or group+entity+site).

When several levels are displayed (ex : Supplier Group / Supplier Entity), the results displayed on a line corresponds to the whole
level regardless to filters.
Example : a supplier group (SG line 2) has a ranking results 1284.
we select only 1 entity (ranking 285 – line 3) and
2 sites of that entity (ranking 246 & 32) . You’ll see…:

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Standard reports (4) : Matrix

That Matrix displays the indicator

calculated by Supplier Location
(columns) and Renault Plant
location (Lines)


Which supplier location impacts
which plant location

Ex here : Brazilian Suppliers

impacts on Colombian Customer
Cluster indicator

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Standard reports (5) : Raw Data
You can navigate through data by pages

You find here each fact used to calculate indicator (ex details of non conformity from GQE, details of DRG, …)

Use xls report to analyze it more easily.

All facts used for KPI calculated in historical graph are displayed.
So if a 12M curve is displayed (indicator based on last 12 months), you’ll see all related facts (data from the first date
of the graph minus 11 months )

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Indicator Description
• You’ll find below indicator descriptions :

Indicator Name Purpose Specific reports available

Supplier Ranking Measurement of non quality performance

of a supplier based on Quality incidents
declared by plant and recognized by
supplier
SP-3MIS Supplier Performance - 3 Months In 2 curves : SP-3MIS KPI & Nb
(Supplier Performance
3 Months In Service ) Service : Measurement of quantity of of 3MIS Claims (DRG), by
claims for 3MIS vehicle per parts delivered production date
Supplier Incident Measurement of on time answers (max 2 2 curves : % of answers in
Reactivity days) for step 4 in 8D, concerning Non- less than 2 days & average
Compliance recognized by suppliers. lead time
PPM Ratio between number of defects detected
and number of parts delivered, during car
or powertrain manufacturing process

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Indicator description

RANKING INDICATOR

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What is RANKING ? Raw data from GQE

SUPPLIER RANKING :
measurement of non quality performance of a supplier based on Quality incidents
declared by plant Quality and recognized by supplier
Ranking is a global cotation calculated on following criterias (see next slide)
 incident gravity
 Consequence of the incidents in the plants
 Quantity of non conformed parts (QNCT)
 recurrence of the incidents

 For each Non conformity, formula is :

(Gravity Points + Consequence Points + 0,2*QNCT(*))*1 or 1.5 in case of recurrence. (*) QNCT limited to 50

To limit the effects of holiday periods, for all regions except Americas, the value of August includes non-compliance of July
and August and for the Americas region only, January includes non-compliance of December and January.

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What is RANKING ?
CALCULATION RULES :

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Specific Filters & default values
Remember : Default values are used to calculate official KPI

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SUPPLIER RANKING : Curve representation

3M and 1M indicators are displayed

Note that to limit the effects of holiday

periods, for all regions except Americas, the
value of August includes non-compliance of
July and August; and for the Americas
region only, January includes non-
compliance of December and January

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SUPPLIER RANKING : Pareto representation

3M indicator is displayed by supplier site,

at the « To » date selected in filter area

20 worst suppliers sites are displayed

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SUPPLIER RANKING : Table presentation
Ranking points – decreasing order Quantity of non conformity

Gravity

Remember : Ranking points calculated on

Possibility to hide detailed level the whole perimeter whether the lower
level is filtered or not
DQSC-F 2016/2017 23
Ranking Matrix representation

That Matrix displays the Ranking

calculated by Supplier Location
(columns) and Renault Plant
location (lines)


Which supplier location impacts
which plant location

Ex here : Brazilian Suppliers

impacts on Colombian Customer
Cluster indicator

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Ranking : Raw data
Data information
SUPPLIER GROUP  Non Conformity from GQE used for indicator calculation are displayed here with
SUPLIER ACCOUNT
SUPPLIER SITE
detailed values (NC reference, date, gravity, part reference…) , and ranking points
NC N° details
AGREEMENT DATE
DETECTION DATE
SUPPLIER REGION  All data used for KPI calculation in the historical curve are displayed
SUPPLIER COUNTRY
SUPPLIER TYPE
CUSTOMER REGION  You can use Excel export of data
CUSTOMER GROUP
CUSTOMER CLUSTER
CUSTOMER TYPE
 For complete analysis, please use GQE application and select NC thanks to NC
VEHICLE Number.
PART REF
PART
FSA  If you want to compute ranking KPI from Raw Data, remember that you have to
CC
CASTING cumulate July and August in all Regions except America, and December and January
RAW MATERIAL
RANKING
in America
SEVERITY
SEVERITY WEIGHT
CONSEQUENCE
CONSEQUENCE
WEIGHT
QNCT
QNCT WEIGHT
RECURRENCE
RECURRENCE WEIGHT
CRITICAL LEVEL

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5
Indicator description

SP-3MIS INDICATOR

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 Raw data
SP-3MIS = Supplier Performance 3 Months In Service from RRF
Supplier A Quantity of warranty claims on the parts of Supplier A within 3
12M MIS on the vehicles produced from Oct 14 to Sept 15
SP-3MIS = Quantity of parts delivered by Supplier A Maturity※
× 106
March 2016 in 12 month average from Oct 14 to Sep 15 × (Vehicle Sales Ratio)
※Actual vehicle sales status.
(processed
month)
(Maturity is computed at a worldwide level)

Delivery in N month Up to 3 months within 3 months

Supplier X Renault Plant Dealer Market

Plant
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SP-3MIS Specific Filters & default values

 There is no specific filters for SP-3MIS indicator

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SUPPLIER SP-3MIS : Curve representation

1M and 12M indicators are displayed

Remember that according to

calculation method last claims
used to calculate KPI are from
more than 6 months older
vehicles.

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SP-3MIS Special curve representation : Nb of claims

 Quantity of claims (DRG) by production

month for vehicle less than 3 Months In
Service

 (Note that the claims for the 6 last months

will impact only SP-3MIS indicator in the
future, due to calculation method)

 Those claims (DRG) are displayed in the

raw data report.

 The production months used in graph are

the months selected in the date filter
(from….to…)

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SUPPLIER SP-3MIS : Pareto representation

 Worst 20 Entities on SP-3MIS

based on quantity of claims

 Nb of claims of the last month

selected (« To » filter…)

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SP-3MIS Table representation Months from filters

Possibility to hide detailed level

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SP-3MIS: Raw data
Data information
Supplier Group  Raw data includes all claims for KPI calculation + all claims
name
Supplier account
represented by second curve (Nb claims by months)
Supplier name  So production month for the 3MIS Claims are …
Manufacturing  from « from date » - 11months (because of 12M KPI calculation) – 6 Months
Month (because ok SP-3MIS KPI calculation method)
Model
Part number
 To « To date » (cd second curve)
Part number name
VIN
Repair order number
Country of warranty
claim
Vehicle build Date
Vehicle delivery date
Vehicle mileage
Vehicle repair date
MIS (Month In
Service)
Country of plant
Plant Name
FSA
FSA Name
CC
CC name
RC
Customer comment
Tech Comment

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Indicator description

SIR INDICATOR

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 Raw data
SIR = Supplier Incident Reactivity from GQE
Supplier Incident Reactivity (Step 4 - 8D) is an indice counting the period from detection of
concerns (start date in GQE system) to sending of interim countermeasure parts (GQE step
4 or approval date) 2 main indicators for SIR
Data taken in account for month M :
• Quality NC (technical or ident)
• NC with 8D 1) % of NC with 2 days
• Recognized (status RC, FR, QV)
• Real send date documented Quantity of NC in less than 2 days
• Validated date for step 1-4 during the calculation period, and real send date documented whatever the date = ------------------------------------------------------
Total Quantity of NC
The supplier average day is an average calculation of all related days in GQE database :
|-----------------------------------------------------------------|
Start date = NC Alert date End date = Validation date of 8D – Step 1-4
2) Average delay
Suspended Non conformity has no impact on the calendar Sum of NC delays
The leadtime is calculated base on calendar date = ------------------------------------------------------
Total Quantity of NC

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SIR Specific Filters & default values

 You can select NC

 for casting parts or Raw Material (Choice = ALL/Yes/No) Default No

 With recurrence or not (choice = ALL/Yes/No) Default All

 Concerning only NC with LUP QC = gravities K1, K2, K3, or K4 (Choice Kx is like K1+K2+K3+K4)

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SIR : Curve representation : % of NC within 2 days

1M and 3M indicators are displayed

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SIR Special curve representation : Average Lead Time

 1M, 3M and12M indicators are dispayed

 Target is 2 days (green area)

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SIR : Pareto representation

 Worst 20 supplier sites on

SIR based on quantity of NC
exceeding 2 days

 Nb of NC of the 3 last month

selected before or equal to
« To » date…

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SIR Table representation
Months from filters
Table by group with details or for all sites
sorted from worst to best

Possibility to hide detailed level

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SIR : Raw data
Data information
SUPPLIER REGION  Raw data includes all NC for KPI curves calculation
SUPPLIER GROUP
SUPPLIER ACCOUNT
SUPPLIER SITE
NC NUM
CUSTOMER REGION
CLUSTER
RENAULT PLANT
COUNTRY PLANT
NOTIFIED DATE
ACTUAL SEND 1-4 DATE
VALIDATION 1-4 DATE
VALIDATION 1-4 MONTH
VALIDATION 1-4 QUARTER
DAYS OPEN
MET TARGET
PART REF
PART LABEL
FSA
CC
VEHICLE/POWERTRAIN
LUP QC NUMBER
CASTING
STEEL

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Indicator description

PPM INDICATOR

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 Raw data
PPM = Parts Per Million from GQE
Reminder
Definition: A product (e.g. module, part, component, or raw material) at 0 km is non- Data taken in account for month M :
compliant, when the product received by the customer cannot be used in state, and • Technical NC
requires: • Recognized (status RC, FR, QV)
• Datection date during the calculation
• to be returned to the supplier period,
• to be destroyed in accordance with the supplier • NC with « indicator to take in
• to be reworked account » = 1 or 2 in GQE (rq if status
=1, NC with status RC are not taken
• to be approved with concession
in account)
The non-compliant parts for technical reason, which are declared Technical PPM, include : • NC for non excluded FSA, CC, or
• assembly, machining Plant
• reworked products
• mixed products

Calculation principle :
Number of products declared non-compliant
PPM = ----------------------------------------------------------------------------------- X 1 000 000
Number of products delivered by the Supplier

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PPM Specific Filters & default values

 You can decide to calculate indicator only for Casting, Fasteners, or

Others (= neither Casting, nor fasteners)
 Default value is « All »

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PPM : Curve representation

1M, 3M and 12M indicators are displayed, with

target/threshold and commitment (Renault
view only)

Remember : Target is displayed only if defined

on the filtered data scope

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PPM : Pareto representation

 Worst 20 supplier sites on

PPM based on quantity of
QNCT within last 12M before
or equal “To” Date

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PPM Table representation Months from filters
Table by group with details or for all sites
sorted from worst to best

Possibility to hide detailed level

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PPM : Raw data
 2 tables are displayed : Non compliance and Delivered Parts
Data information (Non-Compliance) Data information (Delivered Parts)  In Internet Explorer, second table is displayed just after first one (use page
Supplier Region Supplier Region navigation
Supplier Group name Supplier Group name
Supplier name Supplier name
Supplier site code
Supplier site code
FSA
FSA FSA Name
FSA Name CC
CC CC name
CC name Casting
Fastener
Casting
Part number
Fastener Part number name
Part number  In Excel Sheets : See the two sheets below
Plant Region
Part number name Plant Code
Plant Region Plant Name
Plant Code Country of plant
September 2014
Plant Name
October 2014
Country of plant …
NC ID May 2016
Date Detection June 2016
QNCT July 2016
August 2016 (last month selected)

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TIPS

• Increase column width in filters :

• You can enlarge filters list to see complete text :

• You can use « Ctrl-F » in internet explorer to retrieve

a value in a filter list …

• Take care of hidden sliders if zoom <> 100%

Sometimes vertical external slider
allows to reach horizontal internal slider…

• If the representation buttons are no more visible ( , …) you probably are looking
at a tab at page 2 or more. Go back to page 1

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Glossary
KPI (Key Performance Indicators) :
PPM : Parts per million
SP-3MIS : Supplier Performance – 3 Month in Service Supplier
Ranking points : Points calculated on Non conformity impact
Supplier Group: Group level (Ex: VALEO)
SIR : Supplier Incident Reactivity
R-SSC : Renault Supplier Score Card Supplier Entity: Account or Entity level (Ex: VALEOESSUY)
Time : Supplier Site: Site level (Ex: VALEO SYSTEME ESSUYAGE)
MIS = x Month In Service = Nb of vehicle usage months
x M (1M, 3M, 12M, …) :
Nb of rolling month used to calculate KPI from raw data Parts
Ex : 3M for june KPI based on April, May & June raw data FSA: Famille stratégique Achats (Purchasing Strategic Family)
Geographic CC: Commodity Code
Cluster (Pole): Grouping of sites (Plant View / Supplier view) Reference: Part reference code or label
Region: Renault Regions scope IHP = POI : In House Part / Pièce Ouvrée Interne
Functions (Internal Renault parts)
T.C.L: Top Category Leader BOP = POE: Bought out parts / Pièce Ouvrée Externe:
S.A.O: Supplier Account Officer Bruts: semi raw part, which need some additional processing
S.A.M.: Supplier Account Manager Raw material : mainly body parts
SSDL: Supplier Site Development Leader
CSDL: Commodity Supplier Development Leader
SSD: Supplier Site Developer
Champion: Supplier Quality representative

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