Chatbot Implementation in Pega Ss
Chatbot Implementation in Pega Ss
In the above screenshot we can see Create case command and under that we can see “Capture
Details” as a command. Copy that command and paste it in the message and click on send button.
Now this will run the case in the background and creates a work object.
In the below screenshot we can see case C-1001 is created and it is prompting the first question
which we have created.
For creating a Chatbot download an App Factory zip file from the below link which suits for your
Pega version.
https://community.pega.com/marketplace/application/pega-app-factory
After downloading the zip file just import the zip file through import wizard.
After completion of import make sure to restart the server.
Below are the steps for installation guide:
Note: The steps from 1 to 7 steps are already completed by Import Wizard.
The first step in getting App Factory configured is to download the component off the Pega
marketplace and import it into your system(s).
Note: If you have multiple environments, log into the environment that will be your development
environment. You will be able to export these settings later in the installation process.
3. Open the import wizard (Configure > Application > Distribution > Import).
4. Select the App Factory zip file (Local file > Choose file) downloaded in Step 1.
5. Proceed through the following steps by clicking the next button. Leave the default settings in
each step.
6. Proceed through the zip file details, valid database connections and schema change screens.
a. Find the operator by going to Records > Organization > Operator ID.
b. Go to the Security tab and uncheck the “Disable Operator” box. Save the updated record.
a. Find the operator by going to Records > Organization > Operator ID.
c. Go to the Security tab on newly created operator and uncheck the “Disable Operator” box.
d. Also on the Security tab, update the operator password. Please keep note of the password you
choose. Save the updated record.
Once logged in, you will see a page with some default information about App Factory. Press
continue button to move past this screen.
The next page will ask you to provide a name for your reuse layer. Enter the name and continue.
The final page will ask you to provide a name for your organization’s App Factory application. This
application is used to make customizations in default App Factory.
Save and press “Create application” to continue.
Now, Application access will be given to the current operator. You may add/create other operators
but have one valid operator to start.
Added my user.
Open Embedded AF Chatbot section and we need to replace our botid here.
Switch to App Studio.
Switch back to Dev Studio and open Embedded AF Chatbot section and paste botid.