ZTE Blade A5 2020 Mobile Phone

After-sales Service Manual (Level 1)

Version 1.0
LEGAL INFORMATION
Copyright © 2020 ZTE CORPORATION.
The contents of this document are protected by copyright laws and international treaties.
Any reproduction or distribution of this document or any portion of this document, in any
form by any means, without the prior written consent of ZTE CORPORATION is prohibited.
Additionally, the contents of this document are protected by contractual confidentiality
obligations.
All company, brand and product names are trade or service marks, or registered trade or
service marks, of ZTE CORPORATION or of their respective owners.
This document is provided “as is”, and all express, implied, or statutory warranties,
representations or conditions are disclaimed, including without limitation any implied
warranty of merchantability, fitness for a particular purpose, title or non-infringement. ZTE
CORPORATION and its licensors shall not be liable for damages resulting from the use of
or reliance on the information contained herein.
ZTE CORPORATION or its licensors may have current or pending intellectual property
rights or applications covering the subject matter of this document. Except as expressly
provided in any written license between ZTE CORPORATION and its licensee, the user of
this document shall not acquire any license to the subject matter herein.
ZTE CORPORATION reserves the right to upgrade or make technical change to this
product without further notice.
Users may visit ZTE handset website https://www.ztedevices.com to inquire related
information.
The ultimate right to interpret this product resides in ZTE CORPORATION.

Revision History
Revision No. Revision Date Revision Reason
R1.0 January 21, 2020 First Edition

Edited by ZTE Terminal Business Division

Publishing Date: January 21, 2020

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Contents
1. Product Summary ............................................................................... 4
1.1 Attention ..........................................................................................................4
1.2 Product Overview............................................................................................4
1.3 Standard Configuration ...................................................................................4
1.4 Specifications ..................................................................................................5
2. Function Test ....................................................................................... 6
2.1 NFF Test .........................................................................................................6
2.2 Check IMEI .....................................................................................................7
2.3 Check Software Version..................................................................................7
3. Erase FRP Information ....................................................................... 8
3.1 Install Driver ....................................................................................................8
3.2 FRP Erasing Procedure ..................................................................................8
4. Software Download ........................................................................... 11
4.1 Preparations and Cautions ........................................................................... 11
4.2 Normal Update ..............................................................................................12
4.3 Mandatory Update ........................................................................................13
4.4 (Optional) Restore User Data .......................................................................14
5. Disassembly ...................................................................................... 15
5.1 Disassembly Tools ........................................................................................15
5.2 Exploded View ..............................................................................................16
5.3 Screw Installation Sequence.........................................................................17
5.4 Disassembly Steps........................................................................................18
5.5 Composing ....................................................................................................31
6. Principle and Logic Boards ............................................................. 32
6.1 Principle Block Diagram ................................................................................32
6.2 Logic Boards .................................................................................................33
7. Troubleshooting ................................................................................ 35
7.1 Battery Failure...............................................................................................35
7.2 Startup Failure...............................................................................................36
7.3 System Crashes............................................................................................37
7.4 Automatically Powered Off / Restarted .........................................................38
7.5 Charging Failure ...........................................................................................39
7.6 nano-SIM Card Detection Failure .................................................................40
7.7 microSDXC Card Detection Failure ..............................................................41

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 7.8 No Transmitted Voice ....................................................................................42
7.9 No Received Voice........................................................................................43
7.10 No Ringtone ..................................................................................................44
7.11 No Vibration ..................................................................................................45
7.12 Touch Screen Fault .......................................................................................46
7.13 Display Failure ..............................................................................................47
7.14 Camera Failure .............................................................................................48
7.15 Side Key Fault...............................................................................................48
7.16 No Signal ......................................................................................................49
7.17 No Outgoing Calls .........................................................................................50
7.18 Wi-Fi/FM/GPS/Bluetooth Failure...................................................................51
7.19 Headset Detection Failure ............................................................................52
8. Final Test ........................................................................................... 53
8.1 Test Described Failures ................................................................................53
8.2 Test Final Functions ......................................................................................53
8.3 Check Final Software Version .......................................................................53
9. Contact Us ......................................................................................... 54

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1. Product Summary

1.1 Attention
Before performing any maintenance to the Blade A5 2020 device, you need to verify that
the device is in a secure network.

1.2 Product Overview

NOTE:
The picture is for reference only. The actual product may be different.

1.3 Standard Configuration

No. Name Quantity
1 Blade A5 2020 mobile phone (with battery) 1
2 Power adaptor 1
3 micro-USB data cable 1
4 Quick start guide 1

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1.4 Specifications
Category Parameter Specification
Dimensions
(Height × Width × 156.7 mm × 72.6 mm × 8 mm
Depth)
Weight About 155 g (including battery)
Physical
parameters GSM: B2/B3/B5/B8
UMTS: B1/B2/B5/B8
Network
FDD-LTE: B1/B3/B5/B7/B8/B20
TDD-LTE: B38
Operating system Android P
CPU SC9863A, Octa-Core (1.6 GHz*4 + 1.2 GHz*4)
Size: 6.088 inches
Type: TFT
Display
Colors: 16M
Resolution: 1560 x 720 pixels
Storage & memory 32 GB ROM + 2 GB RAM
Extended storage microSDXC™ card, up to 512 GB
Technical
Battery capacity 3200 mAh (typical)
parameters
13M+2M pixels dual-lens back camera
Cameras
8M pixels front camera
nano-SIM card, micro-USB, 3.5 mm headset
Interfaces
jack
Wi-Fi 802.11 b/g/n
Bluetooth Bluetooth 4.2
GPS Supported
Sensors Accelerometer, proximity & light sensor

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2. Function Test
2.1 NFF Test
Test Method and
Test Flow Chart Test Item Test device
Requirements
1. The accessories are
complete.
2. The anti-dismantle tag is
not damaged.
(1) Basic 3. The waterproof tag has no
color changes. None
requirements
4. The phone is not
physically damaged.
5. The phone is still under
warranty.
1. Install the test card and
press the Power key. The
phone can power on
properly.
(2) Failure 2. Restore the factory default
settings. Test card
recurrence
3. Test the failures described
by the customer, and
confirm that the failures do
not recur.
1. Enter the command
*983*673636# first in the
dialer to enable
engineering instruction
mode.
2. Enter the test command
*987*0# in the dialer to
perform the automatic
(3) Function function test. Test card
test
3. Test each function in
accordance with the
prompts.
4. If the test command is
invalid, view the LCD, and
enter the menu to test the
touch screen, speaker,
vibration and keys.

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 Test Method and
Test Flow Chart Test Item Test device
Requirements
Connect the phone to a Wi-Fi
network. Check whether the Wi-Fi
(4) Wi-Fi test phone can be normally network
connected and whether the Test card
Internet can be accessed.
1. Call the operator’s service
number. Confirm that the
call quality is good.
2. Insert a headset that Headset
(5) Call test
matches the phone. Test card
Confirm that the call
quality is good and you
can hang up.

Insert a charger that matches

(6) Battery
the phone. Confirm that the Charger
charging test
battery can be charged.
Perform steps 1 to 6.
 If any fault occurs at a step, terminate the test. And the
Summary phone is faulty.
 If no fault is found until the test is completed, NFF is
determined.

NOTE:
For the test items that are not included in steps 1 to 6, refer to the user manual of the
phone.

2.2 Check IMEI

Input *#06# in the dialer to check if the IMEI shown on the screen is the same as that on
the label, package and certificate.

2.3 Check Software Version

From the home screen, touch Settings > System > About phone > Build number to
check the software version.

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3. Erase FRP Information
If the Factory Reset Protection (FRP) function is enabled on the Blade A5 2020, use the
tool FRP Tool.exe to erase the FRP information.

NOTE:
The tool is only used for erasing the FRP information of the phone with Android 5.1 and
later.

3.1 Install Driver

1. Unzip the package MFG_DRV_PKG_SPRDV1.0.0B01.zip.
2. Run the setup program ZTE_Manufacture_USB_Driver(for SPRD).exe.
3. Follow the prompts and complete the installation.

3.2 FRP Erasing Procedure

1. Unzip the package PSTW_FRP_Z3051TAUSTELV1.0.0B01.zip.
2. Run the program FRP Tool.exe in the tool folder.

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3. Click the Load packet button, and select the download file (.pac file).

NOTE:
The download file (.pac file) is zipped in the software download package (DL), which
can be downloaded from ZTE support website.

4. Click the Start button.

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5. Power off the phone and press and hold the Volume down key of the phone, and then
connect the phone to the computer via the USB cable. Then the FRP tool
automatically starts to erase the FRP information. Wait until the erasing is completed.

NOTE:
Ensure the phone has at least 5% battery capacity left before you connect the phone
to the computer.

6. Click the Stop button.

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4. Software Download

4.1 Preparations and Cautions

 Prepare an external storage card (with at least 2 GB free space).
 Download the update package (update.zip) according to the phone model from the
website https://www.ztedevices.com/en/support. Then copy the file to the root
directory of the storage card.

NOTES:
 If the file name of the downloaded package is not update.zip, unzip the package to

obtain the file.

 Verify that the update.zip file matches the model of the phone. Do not modify the

file name.
 Remove the nano-SIM card before the update.
 Back up the data and apps in the phone by using the built-in backup app in the phone
or other third-party apps.

NOTES:
 Do not remove the storage card during the backup process.
 To avoid data loss, it is not recommended to cancel the backup process.
 Ensure the battery power is sufficient (at least 40%). Charge the phone if necessary.
To avoid data loss or update failure, it is not recommended to update the phone while it
is being charged.
 Do not perform other operations on the phone during the update process to avoid
update failure.
 A normal update should be completed in 10 minutes. If the phone does not reboot or
show any response after 10 minutes, perform the update again. If the phone cannot be
powered on, perform the mandatory update. If still failed, contact an after-sales service
agent for support.

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4.2 Normal Update
1. Check and confirm the downloaded update package in the root directory of the storage
card can be normally read. Open the app list and touch File Manager > LOCAL, and
then select SD card to view the files.
2. Open the app list and touch Settings > System > Advanced > System Updates.

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3. Touch INSTALL.

The phone will reboot and install the update. Wait until the installation is completed.

4.3 Mandatory Update

1. Copy the downloaded update package update.zip to the root directory of the storage
card. Then power off the phone.

2. Enter recovery mode.

a. Press and hold the Power key for 1 second, and then press and hold the Volume
down key.
b. Release the two keys as soon as “ZTE” appears on the screen. The phone will
enter Android recovery.

3. Press the Volume down key to select Apply update from SD card, and then press
the Power key to confirm it.

4. Press the Volume down key to select the update.zip file, and then press the Power
key to confirm it.
The phone will install the update and wait (about 5 minutes) until it is completed.

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5. On the Install from SD card complete screen, select Reboot system now and press
the Power key to reboot the phone for normal use.

4.4 (Optional) Restore User Data

If the user data has been backed up in advance, please restore the data after the update.

1. Run the same backup and restore app you used for backing up the data.
2. Restore the user data by following the guides.

NOTES:
 Do not remove the storage card during the restore process.
 To avoid data loss, it is not recommended to cancel the restore process.

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5. Disassembly

5.1 Disassembly Tools

No. Name
1 Anti-electrostatic gloves

2 Anti-electrostatic wrist strap

3 Tweezers

4 Screwdriver

5 Housing disassembly tool

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5.2 Exploded View

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5.3 Screw Installation Sequence
Screw type/code Quantity
P728A black screw/074551000007 17
Install the screws according to the following sequence.

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5.4 Disassembly Steps

The sample phone is for reference only. It might not be completely identical with yours.

1. Remove the nano-SIM/microSDXC card tray.

2. Starting from the card tray slot, use the housing disassembly tool to separate the
battery cover.

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3. Remove the 7 screws of the down bracket assembly.

4. Remove the 10 screws of the upper bracket assembly.

5. Separate the upper bracket assembly from the phone.

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6. Carefully separate the receiver FPC from the upper bracket assembly.

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7. Disconnect the battery connector.

8. Separate the down bracket assembly from the phone.

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9. Remove the speaker from the down bracket assembly.

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10. Disconnect the sub-board FPC connectors, the display FPC connector, the front
camera FPC connector, and the RF cable connectors.

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11. Remove the front camera.

12. Pry the mainboard from the upper side off the phone.

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13. Separate the connectors of the back cameras.

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14. Remove the side key FPC.
NOTE:
The side key FPC is stuck to the front cover assembly with adhesive tape. Remove
with care. Do not pull with force.

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15. Remove the receiver from the front cover assembly.

16. Separate the vibrator from the front cover assembly.

NOTE:
Do not break the wires that connect the vibrator to the sub-board.

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17. Lift up the sub-board from the micro-USB connector and remove the sub-board from
the front cover assembly.
NOTE:
Do not use force and break or deform the sub-board.

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18. Carefully remove the speaker FPC. Do not tear and cause damage to it.

19. Heat the phone by putting it onto a heating table (with the screen facing down) for 3~5
minutes at 80 °C.

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20. Use a slim plastic card to remove the battery.

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5.5 Composing

No. Name No. Name

386279
1 Battery cover 11
battery_IBTB_3100_4.4V_LOW
2 SIM card component 12 Mainboard
2M_fixed_focus_B2B_camera_
3 Lower bracket 13
module_1909
13M_auto_focus_B2B_camera_mo
4 SB 14
dule_1905
0809_H2.0 Spring
5 1021_L8.8_Low cost coin vibrator 15
Receiver_50mW_WB_with Foam
1115_H3.0 Double Mode Spring 5M_FIXED_FOCUS_ZIF_Camera_
6 16
Speaker Module_1812
7 SPK FPC 17 Side key-FPC
ZTE Blade A5 2020 TP+LCD+ front
8 18 Rec-FPC
shell component
9 Main-FPC 19 Upper bracket
10 RF Cable - -

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6. Principle and Logic Boards

6.1 Principle Block Diagram

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6.2 Logic Boards
 Mainboard top view

No. Name No. Name

Power management unit
1 4 16Gb LPDDR4 SDRAM
(SC2721G)
2 nano-SIM/microSDXC card slot 5 30-pin FPC connector
3 Application processor 6 24-pin FPC connector

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 Mainboard bottom view

No. Name No. Name

1 3A Switch Charger 5 MMMPA
2 12A FTB connector 6 TxRx FEM
3 34-pin FPC connector 7 RF transceiver
4 34-pin FPC connector 8 25-pin FPC connector

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7. Troubleshooting

7.1 Battery Failure

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7.2 Startup Failure

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7.3 System Crashes

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7.4 Automatically Powered Off / Restarted

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7.5 Charging Failure

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7.6 nano-SIM Card Detection Failure

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7.7 microSDXC Card Detection Failure

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7.8 No Transmitted Voice

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7.9 No Received Voice

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7.10 No Ringtone

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7.11 No Vibration

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7.12 Touch Screen Fault

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7.13 Display Failure

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7.14 Camera Failure

7.15 Side Key Fault

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7.16 No Signal

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7.17 No Outgoing Calls

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7.18 Wi-Fi/FM/GPS/Bluetooth Failure

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7.19 Headset Detection Failure

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8. Final Test

8.1 Test Described Failures

Test the failures described by the customer, and confirm that the failures do not recur.

8.2 Test Final Functions

Input the test command *987*0# in the dialer to process the automatic function test and
confirm all the functions are normal.

8.3 Check Final Software Version

From the home screen, touch Settings > System > About phone > Build number to
check and confirm the software is the latest (updated) version.

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9. Contact Us
 Website
You can get product introductions and service support from our terminal website
(https://www.ztedevices.com). You can also download product manuals and software
and check FAQs. Your online query will be replied within 24 hours.

 E-mail
If you have any advice, suggestions, or requirements on our products, please send them
to mobile@zte.com.cn. Replies will be given within 2 working days.

 Hotline
To learn about the hotline and service time for your country or region, please visit
https://www.ztedevices.com/en/support/hotlines.

You can also dial the ZTE Customer Service Hotline for terminals +86-755-26779999
(service time (China): 8:30 - 21:30) to learn more about our technical support for ZTE
terminals.

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