Page 1 of 64 210217ME

Engineering Manual for Medicare Wireless Nurse Call Systems.

Contents
Brief introduction into system and radio characteristics .......................................................... 3
A Whip Antenna .................................................................................................................................. 4
A Di pole Antenna ............................................................................................................................... 4
Helical antenna ................................................................................................................................... 5
Track Ariel ........................................................................................................................................... 5
Standard heights of installation and recommended position of Rtx’s. ..................................... 6
Site Survey and Repeater operation Rtx. ................................................................................... 7
Setting up the Repeaters with time delay. Maximum of Six RTx’s. ......................................... 10
HTM4031 Signal booster / repeater in production from March 2020 onwards. .................... 12
Message Format. ..................................................................................................................... 15
Legacy hub format. ........................................................................................................................... 15
New Protocol 433 Dongle Message Format. .................................................................................... 16
HTM 6500 and HTM 6000 series hand unit. ............................................................................ 18
Polling................................................................................................................................................ 18
Battery Replacement ........................................................................................................................ 18
Automatic monitoring....................................................................................................................... 19
Programming .................................................................................................................................... 20
Test mode. ........................................................................................................................................ 21
Accessory connections ...................................................................................................................... 22
HTM6504 MEDICARE DOOR MONITOR UNIT .......................................................................... 23
HTM 6002 MEDICARE NECK PENDANT .................................................................................... 27
HTM 6005 Ceiling Pull Cord ..................................................................................................... 30
Over Door Light HTM6032v2 ................................................................................................... 33
Guide on how to programme overdoor light V9 and onwards with real term. ...................... 36
HTM 6033 Radio Mains Switch ................................................................................................ 40
Repairing and updating HTM4000 7” Display Panels. ............................................................. 42
Instructions for setting up HTM 4100 15” Display Panels running on Windows. ................... 47
Turning automatic updates off on new windows 10 computers. ........................................... 57
HTM6034 Radio Sounder......................................................................................................... 59
Basic Software Configuration File. ........................................................................................... 60

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Guidance notes on networking a Medicare System ................................................................ 61

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Brief introduction into system and radio characteristics

Radio systems and Antenna’s

An Antenna is designed to meet the specification of the system and frequency of the radio system it works
with.
There are four types of antenna that are used within the Medicare range and product.
A Whip Antenna
A Di pole Antenna
A Helical Antenna
A Track Antenna
An antenna length is determined by calculations of working out the radio wavelength: -
Radio signals travel at the speed of light (300.000. km/second) or 186,000 miles/second.)
The Calculation to work out a whip antenna length is as follows.

Wavelength = Speed-of-Light/Frequency
Speed-of-Light = 300,000,000 Meters per Second

There for: -
300’000’000 m / 433’000’000 hz = wavelength of 0.692 metres

Above is for Illustration purpose’s and shows a complete positive and negative cycle of a radio wave.
If you used an Ariel (Antenna) 0.69 metres long
You wouldn’t see anything “positive cycle minus negative cycle equals zero”
Only interested in the positive cycle
0.692 m = full wave antenna.
0.346 m = ½ wave antenna
0.173 m = ¼ wave antenna which is what we use on hand units, Panels and other tx’s.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

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A Whip Antenna
Positioning of a whip antenna or di-pole antenna is critical to get efficient performance.

This illustration shows the radiation of a whip antenna. So basically, if a whip/dipole antenna is placed on its
side the range directly vertical up and down would be great but the horizontal range will be less than efficient.
There’s also a dead spot on a whip antenna known as a null area. This is where no radiation or pattern
transmits or receives from the antenna as the diagram below. These characteristics need to be taken into
account when setting up radio systems.

A Di pole Antenna
A (High Gain antenna) is a whip antenna but with a ground plain added for efficiency. This is called a dipole
antenna.
On a dipole antenna there is a physical electrical connection to a ground plain this always needs to be
vertically pointing to the ground (earth) to be effective. These characteristics need to be taken into account
when setting up radio systems. On a dipole antenna there will be a mark showing an E or an electrical earth
symbol.

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The Hot end of an antenna needs to be at least 300mm from any other electrical source or foreign body or
elements. This is because of radiation bounce as shown in the drawing below: -

In this diagram the pattern of radiation quickly bounce’s and dissipates because of the earth grid ceiling above.
An example of this was when a Medicare Engineer investigated a site that had stopped working because of a
metal filing cabinet. Placed next to the paging tx.

Helical antenna

This type of antenna is used on Htm 6002 Pendant and Htm 6032 ODL because it radiates differently.

It’s much broader and like a sphere but the distance does fall of a bit hence a room unit is slightly better than a
pendant in respect to overall range. Positioning of a helical antenna isn’t as critical to get efficient
performance.

Track Ariel
Same characteristics as a whip antenna and widely used in modern electronics.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

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Standard heights of installation and recommended position of Rtx’s.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

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Site Survey and Repeater operation Rtx.

Site Survey using HTM 6001 or HTM 6500 Hand unit & HTM 4031 or HTM6031 RTX Signal Booster / Repeater.

Setting up test equipment and materials needed: -

-6db Attenuator.
HTM 6001 or HTM 6500 Hand Unit.
HTM 4031 or HTM 6031 RTX Signal Booster / Repeater Programmed to 1 second delay.
4 x AA Alkaline batteries.

Install 4 New AA
batteries into the
RTX. Use standard
alkaline type.

Insert the inline attenuator between Aerial and

RTX.

Place the cover back on the RTX and fix temporary (with an elastic
band) as the batteries will need to be taken out at the end of the test,

The HTM 6002 or HTM 6500 Hand unit will need to be programmed into
Mode 6 (2-way) to enable testing.
To turn on two-way radio:
Enter programming mode.
Press CALL once.
Enter the value 6 Press CALL to store.

Note: if you change the mode the radio will revert to

one-way and you must repeat this to turn it on again.

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Start the survey by

positioning the RTX in
one corner off a
potential Installation.
(Note this may be in the grounds of the Home for garden pendants etc.) Using the hand unit in mode 6 move
away from the 1st Position testing a call and reset from each position. When the hand unit stops showing a
green light. Stop and move back 5 metres for your first position of a HTM 4031 TRX Signal Booster / Repeater.

With the RTX now in your 1st designated

position repeat the test moving away from
the 1st Position. When the hand unit stops
showing a green light.
Stop and move back 5 metres for your 2nd
Position of a RTX.

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With the RTX now in your 2nd designated position repeat the test moving away from the 2nd Position. When
the hand unit stops showing a
green light.

Stop and move back 5 metres for

your 3rd Position of a RTX.

With the RTX now in your 3rd

designated position repeat the
test moving away from the RTX. If
a green light shows on all
remaining areas testing is now
complete.

Testing is now complete.

Single un-switched sockets will be required in the three designated positions. The HTM 4031 or HTM 6031
Signal Booster / Repeater will need to be installed between 1.8m high on the wall. The Aerial tip needs to be at
least 300mm from ceiling or any other
external influence. ( Fire Alarm Panel /
Distribution Board ) etc etc….

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Setting up the Repeaters with time delay. Maximum of Six RTx’s.

HTM 4031 or HTM 6031 Signal Booster/Repeater (Rtx)

The HTM4031 Repeater can be used to extend the radio foot print and coverage of sites, it will retransmit all
events received regardless of House Code and ID.

If more than one repeater is required, they should be set to different repeat delay times to avoid signal
clashes. The Default repeat delay is set to value 2. (Approximately 2.5secs), this can be changed using
HyperTerminal or real term.

There is an event memory within the RTX and it won’t repeat the same event if received again within 5
seconds. This is to prevent endless repeat loops.

If a CALL from HC2 ID123 is repeated, it will not repeat that event again for 10 second. However, if another
call type e.g. ASSISTANCE is received from that unit, it will be repeated.

Power supply
The HTM4031 or HTM 6031 takes 4 x AA rechargeable batteries and requires a 12VDC500mA
supply/charger.
When setting the time delay within a Repeater. The RTX board needs to be connected to HyperTerminal or
Real Term using the RS232 connections GND, TX, RX and be powered up.

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Create a Hyperterminal or Real Term connection.

Select the appropriate COM port.
Settings:
Baud rate: 38400
Data Bits: 8
Parity: None
Flow Control: None.

To change the default delay time value type z followed by the value, e.g. to
set it to delay value of 3, connect with Hyper Terminal type, z3

The board will reply with a # hash to acknowledge the command. The board is now set to 3. If multiple
repeaters are required, set them to alternative values of 1,2 or 3.

When programming the below model of repeater ensure that the jumper link across pin 1 & 2 as shown below:
-

In April 2020 we released the below version enabling you to set the time delay to either a 1,2 or 3 second
delay with the positioning of jumpers appose to a computer interface and three LED indicators were added to
the design: -

Red = Flashes to indicate that the rtx is receiving a signal.

Blue = Indicates the power status, constant is healthy, flashing means its running on battery.
Green = Flashes to indicate that the rtx is transmitting a signal.

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HTM4031 Signal booster / repeater in production from March 2020

onwards.
Set the New protocol link before turning on the power, if changed when the rtx is powered then the rtx will
need to be power cycled (turned off for 3 seconds and then turned back on).

With the link on the rtx will receive new protocol and transmit on both old and new
protocol.
With link off the rtx will receive old protocol only and transmit on old protocol only.
(pre March 2021)

The repeaters (rtx’s) are used for building the radio footprint of a nurse call
system. Ensuring that all call points and display panels communicate within that
foot print enables engineers to create a system within any building configuration
and at scale.

If more than one rtx is required they should be set to

different time delays to avoid signal clashes. These time
delays are set with the plug on onboard jumpers which can
be set to either a 1,2 or 3 second delay.

When more than six repeaters are used within range of each other, then the system design needs to be re-
configured into a network system, as infinite event loops and timely delays are inevitable.

There is a ten-event memory within the rtx thus, the rtx won’t repeat the same event if received again within 5
seconds, this is to prevent endless repeat loops.

If a transmission is received from HC 020 Unit Number 123 with a call type of C (Call) then the same incoming
event will not be repeated for 10 seconds, however if another call type E (Emergency) is received from the
same device, it will be repeated.

The on/off switch is positioned on the top right-hand side of the device, under a
removable plastic 20mm cap.

The power supply = 12VDC640mA plug top supply/charger.

Onboard battery backup is provided by a -GEB 703450 lithium +3.7V 1300mAh

Three LED lights are built into the rtx, red indicates that the rtx is receiving a signal, blue indicates the state of
power, being constant if a power supply is present and flashing if the power is interrupted and battery backup
is used. The green led indicates when the rtx is transmitting.

Rtx’s in production December 2020 onwards have the functionality of being addressable for fault diagnostics
and polling. The repeaters unit number is programable via the onboard dip switches: -

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These switches are binary +1 and control the unit number of the repeater, the house code is hard coded and
non-changeable at 998

So, from left to right switches in the down position are off (0) and in the up position the switches are enabled
(1)

00000 = device address house code 999 unit number 001

10000 = device address house code 999 unit number 002
01000 = device address house code 999 unit number 003
11000 = device address house code 999 unit number 004
00100 = device address house code 999 unit number 005
10100 = device address house code 999 unit number 006
01100 = device address house code 999 unit number 007
11100 = device address house code 999 unit number 008
00010 = device address house code 999 unit number 009
10010 = device address house code 999 unit number 010
Up to a maximum of
11111 = device address house code 999 unit number 032

For the display panels to act a zone called repeater on house code 998 will need to be added to the
configuration file and locations will need to be provided within the software, polling will also need to be
enabled.

When a display panel doesn’t

receive a poll from an rtx within
24 hrs a “PLEASE TEST” event
will display with the location
description provided by the
configuration file.

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As explored in training and with ref to the above diagram.

• The Rtx’s are used to build a radio footprint of the building, on the 1st floor split as per range test.
• The display panels are used to receive the transmissions from the transmitters/call point and display
the description as required as per the software written.
• The varied range of call points are transmitters and send out a signal when activated.
• If required a paging tx can be used in the middle of the building to interface with the display panel
and hand held pagers, being considerate to the antenna’s characteristics.

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Message Format.

Legacy hub format.

The following is the format of events transmitted from the HTM repeaters or hub to the panel. This can be
viewed with HyperTerminal or Real term applications. In modern systems this is all available within the
diagnostics setting on the HTM 4100 15” Display Panel Menu, Diagnostics, 4313.

Message Format: XXXAYYYZZZ

XXX = House Code 001-999

A = Call type indicator (see list below)
YYY = ID 001-999
ZZZ = Trigger ID (IR fob etc)

All the following examples will be preceded by the three-digit house code.

Transmitter call type indicators

C = CALL
A = ASSIT
E = EMERGENCY
P = PRESENT (ATTEND)
$ = ACCESSORY or LEAD REMOVED
L = LOW BATTERY
F = POLLING
p = CARDAC
n = DOOR ALARM being Armed
o = DOOR ALARM being disarmed
? = Unused Call type (potential bit error)
R = Reset

Example: 123E025000 = Emergency from HC123, ID025

Panel Generated call types

Repeated calls will be the same as the original transmitter calls listed above.

Example: 123E025000. = Emergency from HC123, ID025

Panel Generated Calls

r = REMINDER (followed by unit ID)
M = Medication

Panel Generated Calls Commands

C000 = Mute (C followed by ID 000)
A000 = Night Mode (A followed by ID 000)
E000 = Day Mode (E followed by ID 000)

Example: 123C000000. = Mute

The panel receiving this message will mute its sounders.

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New Protocol 433 Dongle Message Format.

Introduced in March 2021

The following is the format of events transmitted from the HTM USB Dongle to the panel. This
can be viewed with YAT application or inbuilt diagnostics.

Message format captured with YAT: -

RRRSTTTUUUVWXXYYYY

RRR = House code (1 to 999)

S = Call type
TTT = Unit number (1 to 999)
UUU = Ident number (1 to 999) Infra-red, i-button, Bluetooth.
V = Transmission counter (0 to 15 loop)
W = System number (0 to 7)
XX = Device type
YYYY = Event data (current battery level)

Or format within diagnostics: -

Call type: -

c = Cardiac
E = Emergency
e = Emergency via pin 1 n/o (socket 2)
A = Assistance
S = Floor mat accessory via pin 3 n/o (socket 1)
t = Tamper via pin 4 n/c (socket1)
b = Bed mat accessory via pin 6 monitored input (socket 1)
P = Attendance
C = Call
V = Visit
R = Reset
F = Polling
u = Time out / <90 minutes
n = Door alarm being armed
o = Door alarm being disarmed
m = Movement
a = Attack
? = Unused Call type (potential bit error)

Device type: -

0 = HTM 6500 Call point

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1 = LB002 Beacon
2 = WP002 Pendant
3 = HTM Dongle (display panel)
4 = HTM 6002 Pendant
5 = HTM 4031 Repeater
6 = HTM 6504 Door contact
7 = HTM 6005 Ceiling pullcord

Dongle (display panel) generated call types.

r = Reminder alert (followed by unit number)

M = Medication alert (followed by the unit number

Panel Generated Calls Commands

C000 = Mute (C followed by unit number 000)
A000 = Night Mode (A followed by unit number 000)
E000 = Day Mode (E followed by unit number 000)

Example: 123C000000. = Mute

The panel receiving this message will mute its sounders .

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HTM 6500 and HTM 6000 series hand unit.

Both 6000 models have a built in Infra-Red receiver which can be used to trigger an event with the IR
pendant transmitter. (This needs to be turned on which is explained later within this manual.) The HTM6001
had two sockets were as the HTM6003 had a pull cord.

The HTM 6500 range has various models for different environments within the care sector. With both two
sockets and a pull cord on each unit.

All models have an automatic monitoring function for situations such as bed occupancy monitoring.

The units have seven programmable modes of operation.

Nurse Attendance (Mode 1) – Default mode of call point when manufactured.

Auto Reset (Mode 2) – The call point automatically transmits a reset signal two minutes after its activation.
One Shot (Mode 3) - The unit transmits the signal twice within a 12 second window and then returns to
standby. (Ceiling pull cord or ip67 door bells)
Nurse Call (Mode 4) –Changes the call type of the Attendance button to an Assistance.
Two-way Mode (Mode 6) – Providing a test tool for range testing and building the radio footprints.
Two-Button Mode (Mode 100) – This mode locks all buttons except the orange call button to deter from
nuisance alarms. For staff to reset a call or activate an emergency the green ATD button must be held in first
before pressing the other button.
I-Button Mode (Mode 200) – Turning on the use of the iButton with the HTM6500iB call point.
Emergency Pull Cord (Mode 9) – October 2019 onwards the pullcord can activate an emergency.

Polling.
All Medicare call points automatically send a polling call type every 8 hours, this cannot be turned off in the
call point but can be ignored by the system selectable within the programming tool. Within the Polling
process the unit will also measure* the voltage within the batteries and send a Low battery signal opposed to
a polling signal if the batteries require changing. The display panel when polling is activated, will create a
table within the desktop software to register all of the active call points, if the table is not satisfied every 24
hours a PLEASE TEST call type will appear on the display panel for the call points that are missing from the
table.

*The measurement of batteries depends on the mode that the call point is operating in. If the call point is
operating in mode 5 with the Ir receiver turned on the low battery trigger measurement is set at 2.75volts. If
the call point is operating in any other mode type, then the low battery trigger measurement is 2.1 volts.
The batteries are also measured each time the reset button has been pressed and the event has finished.

Battery Replacement
Units are battery operated and use two AA Alkaline batteries.
A low battery warning will be displayed on the system when the batteries need changing as explored in the
above paragraph. To replace the batteries, unscrew the cover plate on the back of the call point, or remove
the trunking model from the fixed back box. Replace the two AA batteries carefully observing the correct
polarity, re-fit the cover plate, or back to the back box. Finally make a test call.

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The HTM 6001 and all HTM 6500 devices have two 6P6C sockets for
connecting accessory trigger devices.

Operation.

Buttons – standard operation

Orange = Patient Call
Green = Attendance (Assistance in Nurse Call mode)
Yellow = Assistance
Red = Emergency
Grey = Reset.

Buttons - Two-Button Mode

Orange = Patient Call
Green (pressed longer that 2 seconds) = Attendance
Green + Orange = Assistance
Green + Red = Emergency
Green + Grey = Reset.

Socket 1
Is for the connection of accessory trigger and monitoring devices which
can be connected to trigger the following events.

Patient Call
Accessory event (e.g. pressure mat)
Automatic monitor

Automatic monitoring
Connect the monitoring device to Socket 1.
Place occupant in the bed. After 15 seconds the unit will bleep and is
armed. If the resident leaves the bed for 2 seconds the unit will send an
accessory event.
If the resident returns to the bed, the unit will re-arm the monitoring after
30 seconds.

This function can also be used for monitoring other devices.

Socket 2
Is for the connection of the HTM 6017 or HTM6018 (two button) Pear Push lead.

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Programming

The unit is programmed using the four buttons.

For setting values EMG = 100, ATD = 10, RST = 1

To enter programming mode:

Press and hold Reset, whilst holding reset
Press & release EMG,
Press & release ATD
Release RST.

To set the House Code:

Enter programming mode as above then
Press ATD twice,
Enter the required value 1-999 note: early LED Panels could only House code 1-9
Press CALL to store.

House Code Selection

For house codes 1-9, the HTM 6001 transmits a single digit house code 1-9 with no CRC. This will be backward
compatible with Legacy products.

For house codes 10-999 the HTM 6001 transmits a three digit house with CRC and always used in modern
systems.

To set ID:
Enter programming mode as above then
Press Reset once.
Enter the required value 1-999
Press CALL to store.

To Set Mode:
The default factory setting is Nurse Call mode (1).
To change this:

Enter programming mode as above then

Press the CALL button once.
Enter the required value
1 = Nurse Present,
2 = Auto reset, (auto reset after approx. 2 minutes)
3 = One Shot, (tx on activation then again between 5 and 10 seconds then sleeps)
4 = Nurse Call
5 = Turn IR on*
6 = 2-way mode**
7 = toggle switch with mains radio board.
8 = Not used BT
9 = October 2019 onwards (pull cord activates emergency)
100 = two-button mode Press
200 = I button activated.
Press the CALL button to store.

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Infra-Red receiver:
The HTM 6001 and HTM 6003 has an Infra-Red receiver which can be activated by the HTM6040 IR pendant or
6041 IR Fob transmitters. This will activate the event that is programmed into IR device.

To turn on the Infra-Red receiver:

Enter programming mode as above
then Press CALL once.
Enter the value 5
Press CALL to store.
*Note: if you change the mode the IR will revert to off. Repeat this to turn it on again.

Test mode.
Enter programming mode.
Press EMG once = transmits Bat Low continuously, Press EMG twice = transmits alternate Call/Reset,
Press EMG again = transmits EMG, Press RESET
to exit.

Radio
One way (Legacy) mode
The HTM6001 will transmit the call upon activation and repeat call at a random interval of 5-10 seconds.

LED
Legacy mode:
Red = transmitting
Red flash every 7 seconds = reassurance

Sounder
Beep on activation
Beep every 7 seconds = reassurance Note: no repeat sounder on HTM6500 range.

Two-Way Radio Mode

The HTM6000 and HTM 6500 range can be programmed to operate in two-way radio mode.

If set to two-way mode the equipment will transmit the call then switch on its receiver to receive an
acknowledgement (Ack) from the Repeater, once it has received the Ack it will no longer re-transmit the call
event but show a green light.

The equipment will re-transmit the call after 5 seconds if it fails to receive the Ack. If there has been no Ack
after 6 attempts the equipment will revert to one-way legacy mode and transmit the call approximately every
30 seconds. Once the unit has been reset, following which it will revert to two-way mode.

LED.
Red = transmitting
Orange = receiver on, waiting for Ack
Green = Ack received
Green flash every 7 seconds = reassurance

Sounder
Beep on activation
Beep every 7 seconds = reassurance Note: no repeat sounder on HTM6500 range.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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To turn on two-way radio:

Enter programming mode.
Press CALL once.
Enter the value 6
Press CALL to store.
**Note: if you change the mode the radio will revert to one-way and you must repeat this to turn it on again.

Accessory connections

The HTM 6020 series accessory lead uses 6P6C connector, with 6 core flat cable. It is designed to operate with
the HTM 6000 and HTM 6500 range in socket 1.

The accessory lead should be plugged into Socket 1 (Left socket)

NOTE: Colours of cable conductors may vary or be reversed so it is important that correct polarity should be
observed by using Pin1 as reference.

The colour example below assumes that White is Pin1.

The accessory switch device should be connected across the Switch Common (Pin 5) and the required input
as follows:

PIN EVENT
Pin1 White = not connected
Pin2 Black = Call
Pin3 Red = Accessory
Pin4 Green = normally closed tamper lead monitoring for broken leads.
Pin5 Yellow = Switch Common
Pin6 Blue = Bed Monitor

6P6C Connector viewed from contact side

6P6C connector

Pin1
Pin6

Pin1

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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HTM6504 MEDICARE DOOR MONITOR UNIT

OPERATION

Checking the Door Monitor status:

Place the iButton on the reader
If the light flashes Red, the unit is ON (armed)
If the light flashes Green, the unit is OFF (disarmed)

To turn the Door Monitor ON:

Close the door.
Place the iButton on the reader, it will flash green.
Within five seconds, press the Reset Button once.
The unit bleeps then flashes the Red light to indicate it is now ON

If the door is opened the unit will activate and the red reassurance light will
flash every five seconds until the unit is reset.

To reset the Door Monitor after an alarm:

Close the door
Place the iButton on the reader.
The unit will bleep and the light will flash for five seconds.
If the unit is reset with the door open, it will re-arm as soon as the door is
closed.
Note: If the unit is not reset, door alarms will auto reset after 10mins.

To turn the Door Monitor OFF:

Close the door
Place the iButton on the reader, it will flash red.
Then immediately press the Reset Button once.
The unit bleeps then flashes the Green light to indicate it is now OFF

To make an emergency call manually:

Press the red Emergency button. The light will flash every five seconds until the unit is reset.
Reset as above.

Timed exit:
To exit once a door has been armed, place the iButton on the reader. The light will flash during which the door
can be opened.
The unit will re-arm when the door closes or after the 25 seconds.

Timed entry (optional)

If the optional remote reader has been fitted
To enter once a door has been armed, place the iButton on remote reader.
The light will flash during which the door can be opened.
The unit will re-arm when the door closes or after the 25 seconds.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Battery Replacement
Units are battery operated and use two AA Alkaline batteries.
A low battery warning will be displayed on the system when the batteries need
changing.
To replace the batteries un-clip the front cover plate by gently pulling forward.
Replace the two AA batteries carefully observing the correct polarity, re-fit the
front plate. Finally make a test call.

Remote Reader HTM6504R (optional)

A remote (external) iButton reader can be connected to allow authorised entry.
The remote is connected with three conductors.

Connections:
iB to iB
LED to LED
GND to GND

When using a remote reed switch a normally closed

connection (with the door in the closed position)
can be made using P2 on the HTM6504iB.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Programming the HTM6504

Setting the house code:

Press and hold the RST button.
Press and release the EMG button twice.
Release the RST button.
Press and hold the RST button again
Press the EMG button twice. Release the RST button.
LED illuminates
Enter the Hundreds with the RST button:
Press the EMG button to store.
Enter the Tens with the RST button
Press the EMG button to store.
Enter the Units with the RST button
Press the EMG button to store.
Triple beep heard, LED goes out, the house code is set.

Setting the unit number:

Press and hold the RST button.
Press and release the EMG button twice.
Release the RST button.
Press and hold the RST button again
Press the EMG button once. Release the RST button.
LED illuminates
Enter the Hundreds with the RST button:
Press the EMG button to store.
Enter the Tens with the RST button
Press the EMG button to store.
Enter the Units with the RST button
Press the EMG button to store.
Triple beep heard, LED goes out, ID is set.

Setting the Alert mode for door contacts (factory default is EMG).
Press and hold the RST button.
Press and release the EMG button twice.
Release the RST button.
Press and hold the RST button again
Press the EMG button three times. Release the RST button.
LED illuminates
Press the RST button to select the mode
1, reed = ASSISTANCE, button = EMERGENCY
2, reed = EMERGENCY, button = EMERGENCY (default)
3, reed = CALL, button = EMERGENCY
4, reed = ASSISTANCE, button = CARDIAC
5, reed = EMERGENCY, button = CARDIAC
6, reed = CALL, button = CARDIAC
Press the EMG button store.
Triple beep heard, LED goes out, the Alert Type is set

Setting the Mode (factory default is Nursecall)

Press and hold the RST button.
Press and release the EMG button twice.
Release the RST button.
Press and hold the RST button again

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Press the EMG button four times. Release the RST button.
LED illuminates
Press the RST button
2 times for Auto Reset (auto reset after approx. 2 minute 10 secs)
3 times for One Shot (tx on activation then again between 5 and 10 seconds then sleeps)
4 times reverts to mode 6
5 times turns IR one if fitted (not currently used).
6 times standard for I button Nurse Call (rtx’s every 30 seconds to a max tx of 26 times then sleeps) (default)
7 times for 2-way mode.
Press the EMG button to store
Triple beep heard, LED goes out, the mode is set

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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HTM 6002 MEDICARE NECK PENDANT

To operate the pendant simply press the Orange call button.
The red reassurance LED will flash until the pendant is reset.

To reset a call from the pendant, simply press the grey reset ’RST’
button.

The pendant call point comes with a safety lanyard to prevent

strangulation. In order for the lanyard to be effective it must never
be knotted.

DO NOT SUBJECT THE PENDANT TO LIQUID INGRESS OR IMPACT AS

DAMAGE MAY OCCUR.

BATTERY REPLACEMENT
Pendants are battery operated and use two AAA Alkaline batteries.

A low battery warning will be displayed on the system when the

batteries need changing.

To replace the batteries, undo the three screws at the back of the
pendant, remove the rear case and replace the batteries carefully
observing the correct polarity (see below)

Remove and discard the old batteries.

Replace the two AAA batteries

Observe correct polarity

Re assemble the case.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Programming the Pendant.

Setting the house code:

Press and hold the RST button.
While holding the RST button press and release the CALL button twice.
Release the RST button.
Press and hold the RST button again.
Press the CALL button twice. Release the RST button.
LED illuminates
Enter the Hundreds with the RST button:
Press the CALL button to store.
Enter the Tens with the RST button
Press the CALL button to store.
Enter the Units with the RST button
Press the CALL button ONCE to store the house code.
Triple beep heard, LED goes out.

Setting the pendant number (ID)

Press and hold the RST button.
While holding the RST button press and release the CALL button twice.
Release the RST button.
Press and hold the RST button again.
Press the CALL button once. Release the RST button.
LED illuminates
Enter the Hundreds with the RST button:
Press the CALL button to store.
Enter the Tens with the RST button
Press the CALL button to store.
Enter the Units with the RST button
Press the CALL button ONCE to store the ID.
Triple beep heard, LED goes out.

Setting the call type (factory default is CALL)

Press and hold the RST button.
While holding the RST button press and release the CALL button twice.
Release the RST button.
Press and hold the RST button again.
Press the CALL button three times. Release the RST button.
LED illuminates
Press the RST button
Once for ASSISTANCE
2 times for EMERGENCY
3 times for CALL
Press the CALL button ONCE to store the Call Type.
Triple beep heard, LED goes out, the Alert Type is set

Setting the Mode (factory default is Nurse Call)

Press and hold the RST button.
While holding the RST button press and release the CALL button twice.
Release the RST button.
Press and hold the RST button again.
Press the CALL button four times. Release the RST button.
LED illuminates
Press the RST button

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

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2 times for Auto Reset (auto reset after approx. 1 minute 10 secs)
3 times for One Shot (tx on button press and then again between 5 and 10 seconds then sleeps)
4 times for four times for Nurse Call (rtx’s every 30 seconds to a max of 26 times then sleeps)
Press the CALL button ONCE to store.
Triple beep heard, LED goes out, the mode is set.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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HTM 6005 Ceiling Pull Cord

The HTM 6005 is designed to work with a 6000 series room
unit. The pull cord must be programmed as a ‘linked zone’
with the associated room unit in the panel’s configuration
using the HTM6000 programmer.

OPERATION

To operate the simply pull the Orange triangle.

The red reassurance LED will flash.

To reset a call from the pull cord unit, simply press the grey
reset ’RST’ on the associated room unit.

BATTERY REPLACEMENT
The HTM 6005 Pull Cord is battery operated and use two AAA Alkaline batteries.

A low battery warning will be displayed on the system when the batteries need changing.

To replace the batteries undo the two screws and remove the unit from the back box.

Replace the batteries carefully observing the correct polarity (see below)

Remove and discard the old batteries

Replace the two AAA batteries, observing correct polarity (see below)

Re assemble the case.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Programming the Ceiling Pull Cord

Carefully lift the pcb off its retaining pegs. Turn the board over and programme the unit using the CALL and
RST buttons. Once finished replace the pcb on its mounting pegs.

Setting the house code:

Press and hold the RST button.
While holding the RST button press and release the CALL button twice.
Release the RST button.
Press and hold the RST button again.
Press the CALL button twice, release the RST button
LED illuminates CALL RST
Enter the Hundreds with the RST button:
Press the CALL button to store.
Enter the Tens with the RST button
Press the CALL button to store.
Enter the Units with the RST button
Press the CALL button ONCE to store the house code.
Triple beep heard, LED goes out.

Setting the room number (ID)

Press and hold the RST button.
While holding the RST button press and release the
CALL button twice.
Release the RST button.
Press and hold the RST button again.
Press the CALL button once.
LED illuminates
Enter the Hundreds with the RST button:
Press the CALL button to store.
Enter the Tens with the RST button
Press the CALL button to store.
Enter the Units with the RST button
Press the CALL button ONCE to store the ID.
Triple beep heard, LED goes out.

Setting the call type (factory default is CALL)

Press and hold the RST button.
While holding the RST button press and release the CALL button twice.
Release the RST button.
Press and hold the RST button again.
Press the CALL button three times, release the RST button
LED illuminates
Press the RST button
Once for ASSISTANCE
2 times for EMERGENCY
3 times for CALL
Press the CALL button ONCE to store the Call Type.
Triple beep heard, LED goes out, the Alert Type is set

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Setting the Mode (factory default is 4)

NOTE: The Pull Cord must be set to mode 3 (One shot) as calls will be reset from the associated room unit.
Press and hold the RST button.
While holding the RST button press and release the CALL button twice.
Release the RST button.
Press and hold the RST button again.
Press the CALL button four times, release the RST button
LED illuminates
Press the RST button
2 times for Auto Reset
3 times for One Shot
4 times for four times for Nurse Call
Press the CALL button ONCE to store
Triple beep heard, LED goes out, the mode is set.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Over Door Light HTM6032v2

Modes.
The HTM6032 Over door light (ODL) has three operational modes.
ID mode. The light will learn up to 10 individual call point House Code and Identities (HC/ID)
HC (group) mode. The light will learn up to ten HC’s and respond to any ID within the learned HC.
Linked mode. The light will learn two HC’s so ID’s can be linked e.g. HC010 ID123 will be linked to HC011 ID123.
Select the required mode using the mode select links (see below). Up to forty matched ID’s can be learned on each
HC.

Sounder
The HTM6032 has a built in sounder.
Select the sounder On/Off using the sounder link (see below).

Installing and programming

Power up the ODL,
- The ODL will flash Mauve to Blue.
Press and hold the program button for 7 seconds
- The ODL will light Red (indicating it is ready for the first code).
Activate the room unit,
- The ODL will flash Purple and give a two tone acknowledgement (if sounder link is on)
Test the unit activates with the programmed room unit.

Programming additional numbers

Press the program button once,
- The ODL lights Blue (indicating it is ready for another code).
Activate the room unit,
- The ODL will flash Purple and give a two tone acknowledgement (if sounder link is on)
Test the unit activates with the programmed room unit.

Note: the light will learn the first code it receives after you release the programming button so make sure that other
units aren’t transmitting.
To delete the codes already learnt press the programming button for 6 seconds and release. Press the reset button
on the new device.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Sounder link
Mode Select link = ON
= OFF

ID Mode
Mode Program
Select button
HC Mode
GND Sounder
12VDC

Linked Mode

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

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Power supply and cabling requirement

• per light : 12VDC, 90mAH

• Cable should be installed in a loop (Ring Circuit). Allowance should be made in cable length for voltage
drop and cable resistance.
• Maximum of 40 lights per 5Amp PSU.
• Wiring to be 0.75mm 2 core white flexible cable (stranded conductors).
• Please note the connectors are designed to accept two cables at 0.75mm each. THREE CABLES WONT FIT
• Use suitable back box for site application i.e. surface patress/dryline box, NO metal back box’s to be used.
• PSU’s to be located in accessible and serviceable locations. Mains to be supplied and connected by
electrical contractors.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Guide on how to programme overdoor light V9 and onwards with real

term.
Odl’s running either NHS nightingale software or v9 built after April 2020
Please set real term to: -

Connect the ODL to USB to TTL (3.3V) adaptor, the driver is available from: -

http://cloud.medicaresystems.co.uk/index.php/s/gWaxHNfeLqFbhX0

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

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After you have installed the driver from the link (note a computer reset is normally required) connect the lead
via a USB extension cable to your laptop and set up realterm as shown above and listed below: -

Baud 1200, Port depending on your laptop/pc,stop bits 1,parity none, databits 8, Flow control None.

Within the send field the following commands work as described below: -

R002 clears all the set/inputted codes and resets the house code to 002 (this is good pratice as all call points
are built to default house code 001 unit number 001 and false activations should be deterred.) Albeit overdoor
lights will only work on house code 11 and above. ( Note that odl’s are coded to house code 010 unit number
001 in manufacture for test purposes. Hence we say house code 11 and above to avoid all odl’s iluminating on
site.)

H020 will set the over door light to house code 020 meaning it is a zone indicator and will activate for all calls
on house code 020 (commonly known as house code mode.)

If you require to use Linked house code mode you will need to program the two house codes using the above
command ie. H011 and then program the second value H012. Once the two house codes are programmed into
the odl, the link will need to be put on the bottom two pins for the odl to work. This means that House code 11
unit 1 will also be reset by House code 12 unit 1, for use when ceiling pullcords are paired.

I020012 will set the over door light to work for house code 020 unit number 012 meaning that it is a single unit
indicator and will only activate for house code 020 unit number 012 (commonly known as ID mode.)

To program an over door light: -

Power the light up, the led’s will illuminate in sequence red, pink, blue.
Plug the Programming board on as illustrated on the previous page.
Press and release the programming button on the over door light, the light will illuminate blue.
Within the Send field type the required code (IN CAPS) and click on SendASCII
The overdoor light will dual tone and flash pink/red to give a visual acknowledgment that it has coded.
The real term window will also provide feedback: -
For House code mode H### feedback is in the form of Program = ### (note that 0 is left blank in the window)
For ID mode I###### feedback is in the form of Program = ###### (note that 0 is left blank in the window)

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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For reference the interface is: -

USB to 3.3V TTL UART adaptor e.g. USB to 3.3V TTL UART adaptor e.g. https://uk.farnell.com/ftdi/umft234xd-
01/usb-module-1-ch-3-3v-ft234xd/dp/2419933

Problem shooting.

Can’t code the over door light.

1. Have you installed the driver?
2. Have you selected the correct comm port? ((If you have unplugged the tool you may have to re-scan
the port) (double click in the port field))

3. Have you pressed the program button on the over door light and is the light blue?

All the overdoor lights are lighting up.

1. Have you used House code 010? All odl’s are coded in manufacture to house code 010 unit number
001.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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None/half of the over door lights are not working.

1. Have you wired the circuit correctly in a ring circuit using 0.75mm 2 core cable, radials create high volt
drops are not recommended by Medicare Systems. Please refer to the wiring diagram at the end of
this document.

Real term keeps displaying a message saying that the device is not open: -

Click on OK, then in real term click the port TAB and press the open the button: -

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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HTM 6033 Radio Mains Switch

The HTM6033 is a mains powered relay which can be used as a remote switch to activate a variety of devices
or turn on lights etc.

The unit will activate the connected device (e.g. turn on a light) when the programmed call type is received
from the transmitter. The unit will de-activate the connected device (e.g. Turn off the light) when the Reset is
received from the transmitter.

The HTM6033 will learn ‘off air’ the specific House Code, ID and Call type of a Transmitter.

Programming:

1. Power up the HTM 6033, the LED flashes Red.

2. Press the program button, the LED will light Red continuously.
3. Activate the transmitter with the specific call type to be learned.
4. The LED will flash Green to confirm it has learned the code
5. The LED flashes Red and the unit is ready to use.

The device can be programmed with 5 transmitter addresses. To add more transmitters or more call types
from the same transmitter, repeat step 2 onward.

To clear the programmed addresses from the unit, press and hold the program button for 5 seconds.

The LED will flash Amber to indicate it is receiving a transmission from a Medicare transmitter.

The HTM 6033 may be used for switching mains (240vac) or low voltage devices.

Relay Contacts A1 & A2 are Normally Open, volt free contacts. Max rating 6AMPS

SAFETY NOTE: Risk of electrocution. If the HTM 6033 is to be used to switch mains circuits e.g. lights, the HTM
6033 must be isolated before any work can be carried out on the connected circuit. Failure to do this could
result in electric shock. Circuits should be clearly labelled.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Connection diagram for a low voltage device

or switch

Feed from
mains
circuit

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

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Repairing and updating HTM4000 7” Display Panels.

Brief and explanation of operation.

The standby screen on the display panel will show three important pieces of information.

1. In the Top right corner the Panel Version shows (note that a V1 had no number present), V2, V3, or V4
which was released December 2018 the large change was that the usb port is on the bottom of the panel for
the USB entry.

Panel versions V1 and V2 are designed to interface with mobile device manager. To repair and update
these panels you will need to connect to the panel using a mini usb lead in the middle hole on the left
hand side of the panel to connect to a windows 7 pc running mobile device manager.

Panel Versions V3 and V4 are designed to be accessed without using mobile device manager. Instead
a standard usb memory stick in the bottom hole on the left hand side of the V3 panel can be used
with a recovery.exe file which will start the display panel up in Windows CE from this point you can
re-work the panel. The V4 panel is the same process as the V3 but with the usb port on the bottom of
the panel.

By pressing the MENU button, the bottom left hand side of the screen changes to show a description which
will show as “Version 3.01B 300”

2. This text shows the first number reference always ending in a letter which is the Application software. At
time of print 3.01B ( This will change as time goes on. )

3. The second set of numbers show the Radio board software version. (If required Radio boards can only be
updated within Medicare Systems and sometimes will need replacement dependant on chipset)

Previous to version V104 only shows basic functions of early systems.

V104 onwards accessory calls were added to the system.
V200 onwards shows Id’s for Infrared systems were added to the system.
V205 onwards Cardiac Call was added to the system.
V300 onwards works with I button systems with id’s above 99.

Repair or updating the display panel.

Dependant on the Version of the Panel you will need to either use mobile device manager or Windows CE and
a USB memory stick.

The goal is the same, to replace all the files within the flash disk folder with the latest version available.

V1 and V2 Panels will need to be interfaced with using mobile device manager

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Connect to the HTM4000 7” Panel using mobile device manager

and click Connect without setting up your device.

Click onto Browse the contents of your device.

Double click onto Flash Disk to open it.

Within the flash disk all the files will

need deleting (but not the folders)

These will need to be replaced with

the contents of the latest version of
HTM4000 Flash disk files available
from Medicare Systems.

Once copied into the flash disk the

panel will need resetting.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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V3 and V4 Panels will need to be interfaced with using a standard usb memory stick.

1. Ensure the usb memory stick has the recovery.exe file and a folder with
the latest flash disk file on it.
2. Insert the usb memory stick into the usb port of the display panel either on the side or the bottom of the
panel and wait 10 seconds.
3. Press and hold
the reset button for
five seconds, the
panel will re-start
up in windows CE as
shown.

4. Using a stylus
open My Device by
double tapping on
the icon.

5. Open the Hard

Disk by double
tapping with a
stylus.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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6. Within the Hard

Disk aka the usb
memory stick there
should only be two
items:-

A. The Recovery file

which enables the
panel to re-start in
Windows CE.

B. The Folder with the

latest version of files
for the Flash disk.

7. Copy the folder with the latest flash disk files by holding a stylus on the folder and without lifting the stylus
from the screen copy the folder.

8. Use the blue back button on the top tool bar or the up folder icon to go back to the My Device Home Page.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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9. Open the Flash Disk Folder and then within the screen press and hold the stylus and select paste, this then
pastes the new folder into the flash disk location.

10. Within the flash disk

location press and hold the
stylus on the screen and
create a new folder using
the pop up keyboard call
the folder “old”

11. Using the stylus

Push/Move/Drag all the
files into the old folder you
just created.

12. Open the Folder with the latest flash disk files

13. Draw a box around all of the files using the stylus, then press the stylus on one of the selected files and
keeping the stylus on the screen copy all the files.

14. Using the blue back button or folder up icon on the tool bar go back to the Flash Disk.

15. Paste the new files within the Flash disk file.

16. Once completed remove the usb stick and reset the display panel by holding the power button for 5
seconds.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Instructions for setting up HTM 4100 15” Display Panels running on

Windows.
Please understand as windows evolves with updates all the time the below illustrations and process may differ slightly from machine to
machine but the brief is to ensure that the Medicare display panels work 24/7 without turning off, updating or reducing in operation.

1. Pin the Control Panel to the task bar and uninstall programmes that are unwanted and
troublesome.

Within the search bar (Cortana) using either USB or the onscreen
keyboard type ‘control’. At the top of the search bar ‘Control Panel’
will show, right click/ hold and select pin to taskbar.

Select/press Control Panel icon within the taskbar across the bottom of the page.

Select/press ‘Control Panel’ within the address header.

Select/press uninstall a program.

Uninstall any unwanted programs from the list including Microsoft

One Drive, Back up EZ, Windows 10 updater etc etc.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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2. Turn Off Notifications

Within the task bar on the bottom right hand side select/press
Notifications icon followed by the ‘All settings’ button.

--------------------------------------------------------------------------------------------------------------------------
WARNING DO NOT PRESS THIS ICON

Select/press System icon.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

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Select/press Notifications & actions and ensure all

notifications and tips are turned off. (IT IS IMPORTANT TO
START AT THE BOTTOM OF THE LIST AND WORK
UPWARDS.)

Continue to press Add or remove quick actions and only

keep the following list:-
All Settings
Network
Wifi
Mobile hotspot

3. Turn Off Windows updates (NOW CHANGED SEE PAGE 47)

Select/press back button.

Select/press Update & Security icon.

Select/press ‘Advanced options’.

Select/press ‘Choose how updates are delivered’.

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Ensure all updates are turned off.

4. Turn Off Windows Firewall

Select/press Control Panel icon on the taskbar across the bottom of the page.

Select/press Control Panel in the address header.

Select/press System and Security.

Select/press Windows Firewall.

Select/press Turn Windows Firewall on or off.

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Untick Notify me and

Select/press Turn off
Windows Firewall on both
Private and Public network
settings.

5. Set the display and power setting to constant.

Select/press Control Panel icon on the taskbar across the bottom of the page.

Select/press ‘Control Panel’ in the address header.

Select/press ‘System and Security’.

Select/press ‘Power Options’.

Select/press ‘Change when the computer sleeps’.

Select/press ‘Change advanced power settings’.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

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Please understand as windows evolves with

updates all the time the sections within the
Advanced settings may differ slightly from machine
to machine but the brief is to ensure that the
Medicare display panels work 24/7 without turning
off, updating or reducing in operation.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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6. Install the version of HTM Call Manager desired.

Open up the setup folder for the HTM Call Manager

desired and Select/press the Installation file.

Select/press Next button.

Select/press Next button.

Select/press Next button.

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Select/press ‘Yes’ button.

Select/press Close button.

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7. Add the HTM Call Manager icon/shortcut to the Start-up Menu and the desktop.

Select/press the windows button, scroll down to the ‘Medicare’ folder and right click/hold the ‘HTM Call
Manager’ icon, Select/press ‘More’ and then Select/press ‘Open file location’.

Right click/Hold and copy the HTM Call Manager shortcut/icon.

Select/press the ‘Programs’ tab within the address bar, find and select/press ‘Start-up’ folder.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

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Paste the HTM Call Manager shortcut/icon into the ‘Start-up’ folder.
Close all windows back to desktop and paste the HTM Call Manager shortcut/icon onto the desktop.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Turning automatic updates off on new windows 10 computers.

1. Open control panel and go to System and security, administrative tools and select services as shown below:-

2. Open up services and scroll down the list to windows update as shown below:-

3. Open and change the startup type from manual to disabled, then press Apply followed by OK

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4. Click on the Stop command to stop the panel from further updating.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

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HTM6034 Radio Sounder

The HTM6034 Sounder can be used to extend the audio coverage of

sites, it will respond to all events received for its programmed house
code of 10 and above. The unit will prioritise events and sound the
highest priority event in the event queue.

Power supply
The HTM6034 takes 4 AA rechargeable batteries and requires a
12VDC500mA supply/charger.

Programming
Connect with the serial programming lead.
Using Realterm create a connection.
Select the appropriate COM port.
Settings:
Baud rate: 38400
Data Bits: 8
Parity: None
Flow Control: None.

To program a House code send the command Hxxx= 3 digit code. Use
the "send ascii" button on the send tab within Realterm .
To erase the sounder, send R followed by the required new house
code Hxxx so for example to reset and re-code a sounder to house
code 10 Send (RH010)

To set the volume to maximum on a sounder send V063 as shown

above using real term.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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Basic Software Configuration File.

Basic Configuration Offset

Ground Floor Bedrooms 1 to 20 Show idents

Ground Floor Ensuites 101 to 120 (-100) Show idents
Ground Floor Communal areas 801 to 820 No idents

1st Floor Bedrooms 21 to 40 Show idents

1st Floor Ensuites 121 to 140 (-100) Show idents
1st Floor Communal areas 821 to 840 No idents

2nd Floor Bedrooms 41 to 60 Show idents

2nd Floor Ensuites 141 to 160 (-100) Show idents
2nd Floor Communal areas 841 to 860 No idents

Bell Door 500 to 505 No idents P 4

Alarm Door 901 to 999 Show idents

Pendant Mobile 701 to 799 Show idents
Call Bell Spare 601 to 699 Show idents

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Guidance notes on networking a Medicare System

Radio systems of all types rely on repeaters or signal boosters (RTX’s) to cover large areas. As the size of nurse
call systems are growing in size the use and need of RTX’s grows with it. Due to the nature of radio and the
avoidance of clashing calls, time delays are introduced within the RTX’s to provide the system with stability
and efficiency. However it becomes inefficient to have more than 6 RTX’s within a system as the additional
delays introduced will also result in an overall delay on the system. To overcome this issue we can convert the
way that we build and design systems. Historically radio systems have worked on radio alone. Medicare have
built into their system design the ability to network the display panels using a standard computer network.
This enables the Medicare nurse call system to cover large buildings or sites whilst removing the need to add
multiple RTX’s.

Both the HTM4100 and the HTM4000 display panels can be networked via a router:-

The display panels will need numbering within the Medicare programmer The Master as ID 1 and then
incremental as the panels are added to the system as slaves ID 2, ID3 and so on…

When the ID is changed from 1 within the Medicare programmer a new window opens providing a box to
enter a broadcast IP:-

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The broadcast IP requires the IP address of the master panel or ID 1. Everything else is the same as a standard
radio Medicare System.

When the system is configured as a network system all panels receive via radio and then address the master,
which in return distributes the active calls site wide via the computer network.

If there is a failure with the computer network then the display panels will all revert back to being standalone
radio display panels and show local calls from the transmitters (call points) within range. A flashing warning

icon will also display on the front screen to identify an issue with the network.

Obtaining the IP and MAC addresses of a HTM4100 15” display panel

Exit the Medicare application (MENU, ENGINEERING, 4312, EXIT APP)
Click the windows start button, type cmd in the windows search bar.
Open the Command Prompt application and type: ipconfig /all (note the space)
The IP address and MAC (physical) address will be shown:-

The IP address will typically be displayed as IPv4 Address and be something like: 192.168.?.??

The MAC address will typically be displayed as Physical Address and be something like: 00-1C-23-1E-99-A9

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The IPv4 address of the master panel ID1 is the IP number that needs to be entered into the Broadcast IP box
within the Medicare programmer, this is so all of the slave panels know the address of the master panel and
can communicate with it.

Obtaining the IP and MAC addresses of a HTM4000 7” display panel

Display panels running on windows CE7 can be identified by the standby screen showing HTM4000v4 in the
top right hand side of the screen and also have a USB point on the bottom of the panel. This version was put
into circulation from December 2018.

Insert a usb stick with the CE7recovery.exe file on it “recovery.exe” into the bottom of the panel.
Restart the panel by pressing and releasing the button on the front of the display panel.
The panel will then restart in Windows CE7, not in the Medicare application.
Within windows CE7
Click on the Start button using a stylus,
Click on the Programs button using a stylus,
Followed by selecting command prompt,
Using the built in keyboard type “ipconfig /all” (note the space) within command prompt.

The below detail is then shown:-

Remove the USB stick and restart the panel which will restart within the Medicare application.

The MAC address is shown as the as the physical address,

The IPv4 address is the IP address for use within the broadcast IP box when a 7” panel is being used as a
master:-

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Fault finding

The red network symbol normally flashes up to 14 times on startup of the Medicare application if this
continues then there may be an issue:-

1. Check to see if the display panel is visual to all the other Medicare display panels on the network:-
Within windows command prompt type “arp(space)-a” this will list all the IP addresses and the MAC addresses
visible on the network. Check to see if the master panels IP address is within this list. If not then there is a
problem with the network or the firewalls and security is blocking it.

2. Check whether the firewall is turned off.

Within the windows control panel:-
Control Panel\All Control Panel Items\Windows Defender Firewall:-

3. If the firewalls are turned off and the master panel is visual.
Check that the master panel’s IP address has been recorded correctly and check that it has been entered
correctly into the broadcast IP box within the Medicare programmer on all of the slave panels.

Head Office & Repairs Centre: Medicare Systems Ltd, Jade house, 87-89 Sterte Avenue West, Poole, Dorset BH15 2AL

T: 0800 849 5123 www: medicaresystems.co.uk

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