This question paper contains 12 Printed pages. 008123 B.A/B.Sc/B.Com, Three/Four Year (Semester - 11) EXAMINATION SESSION 2023-24 (Held in May, 2024) ~ (Also Common to All other. Undergraduate Programme under Arts/Fine-Arts/ Commerce/Science/Social Science Faculty for Non-Collegiate Students) (Skill Enbancement Course) Business Communication Skills Baa Roll No. (In. figures) : .. We 7x (iat a): Roll Number (in words) : Wa Tar (ret a) OMR Answer Sheet Serial Number OMR Ber ele oT wHIE —TaVigIhfiar’s Signature uae oS seme Time: 1 Hour Maximum Marks : 50 wr: 1 ver ora aie : 50 Write your roll number on question paper before start writing answer of questions. | reat oi wer fora 8 at — wera we hel Tae cree FARR | GENERAL INSTRUCTIONS / @AFa FIST 1, Attemptall the 50 questions. Each question carries ] mark. -erAh 50 wer we Bae Meda HET 1 oh OTE 2, Ensure that our question booklet has lhe 50 questions. Defetive booklets canbe replaced within five | ; || minutes. + age Patter aoe 3 fap ea ere A 60 HET BL yer aR, GA wta Pie after oferta fe mT wae 2. Carefully read the instructions provided on the question booklet and OMR sheet before starti aso |) apswers. Usea blue orblack ballpoint pen to fill all ents. ean | ge 83 8 er gla ate OM afte oe Ree 8 PRY ears & aay at feck wh ta | eda age SH 1 2-104 preCommunications is : 1 aero te (A) Art (A) Wet (B) Science (b) fer (Cy; ‘Bolbasccs (G at (ayo) (D) —_Noneof these (D) ae adt 2. . ae ee what does the term, paneer geen B2Bren en ord 8? for jumer (A) Businessto Consumer / (A) Businessto Const (B) —_Businessto Business (B} Businessto Business (©) Buy toBargain (©) Buy to Bargain {D) — Businessto Bank (D) Business toBank "Co! icatic he a rear eh ar ct a afte carat B Fer Tea, 3. mumunication is an exchange of facts, a = ava Sdeas, opinions or emeti pews Wistesstmnenet, TR (A). Murphy end Charles (a) se oth ore (B) Newmanand Summer B) Faw oR (©) C.A.Brown ( iG aT @) Noneofthese SS gp) grid ote at 4, Word ‘Communication’ has been derived mmunication' 1a A SIRT FHA ATT S from enue An @) ie ‘he ©) 1 Bain 0 (@ ae ©) French sta rT ing is the 5. aa a eee notthe clomentof | oy arcaraen adie (A) Feedback ) CA) sfefirar (B) Reinforcement ©) Goyette (2) Medium si Cam {| ©) Interaction (TEER fia 4 Which of the following is quick and clear g = AFA tue Mea a MaUtee method of commuiestion? (aa fhe (A) E-mil (8) sr ane wan (R) — Faceto face informal communication (©) Notice/Posters © Aiea / trex (@) Business meetings (D) erenfte dear 1-52 7-104 3 BT.O.SECS2T-104 we When a conmpany sends oot a press Telease, it 7 is on example of which type of communication? (A) Informatcammunication ' @) Formal communication (©) Lateral communication @) Which type of communication involves the use of body language, facial expressions and Gestures? (a) ®) © ®) a Types of grapevine chain has been givenby... (A) LA Allen (B) HackerMann (©) Locker ®) KeithDevis Communication problemsare also known as: (a) ®) Barriers () @) Insulation Which of the following is not 2 11 communicationbarrier? (A) Linguistic barrier ‘ @) Iaterpersonatbarrier (C) Financial barrier (D) Organisational barrier What is the purpose of business letter? @ ‘ ®) (a) ©) Grapevine communication ) 6. Written communication ‘Verbal communication Non-verbal communicetion. Electronic communication 10. Differences Isolation 12 Toentertain ‘To inform or persuade Togossip Tocriticize afS air ee Rare tat & at aw Ree eon ero ast eT EP (A) arhecanttar M8 Allofthese (D) Allofthese ested 37. Which of the following is a wireless fm ha 38 tc % ‘commun{cativa standard for short-range date fora Prefs 4A ata er ace exchange berween devices? HGR 45. (A) GSM ' (a) Gsm (B) Bluetooth ®t Bluctooth (© Le (UE O) Wer ©) Wisi SEC-S2T-104 8 SECs38. 39, Al, 42. 43. 45. ‘Which protocol is commonly used for email 36. communication? 5 ww FIP ® wp 3 (© SMTP ©) bys i Which e-mail feat poupiehlinge you to fing a (A) labels (Folders > 38, © = Flags ©) Tags ‘What does’CC’ stand forin email? ‘ (A) Carbon copy (B) — Copycommunication (©) Common content ©) Cenwalizedcopy Which of the following is a standard email attachment format? a (A) > exe @) img © par ©) zp What is a common platform for soning 2 Virtual business meetings? (A) Facebook ‘ @®) Zoom (©) Instagram @)_— Snapehat ‘What isthe primary purpose ofa webinar? (A) Teamcollaboration @) Employee training (C)__ Large-scateonline presentation (D) _ Internalproject discussions WN Which of the following is not a social “4 networking website: (A) Facebook 8) (©) Google ©) Tweeter Wayn What is the term used for paid advertising oo 45. social media platforms? {A) Organicreach (®) Sponsored content ©) Native advertising ©) Algorithm boost SEC-S7T104 9 Stat tar & feet amvette oe Part sheet ar aerate PT creer B? (A) FIP (8) HTTP \ (© sure 4 en araah Bieta & fet a ee Re Soe aant ene? (A) Labels @B) Folders (@ Flags @) Tags Bat MR wrasse? Carbon copy @) img © raf @) zip aga for fer ST fora ye SPAS er ae BP (A) Facebook () Zoom © Instagran ‘Snapchat ‘Sfaeie ao reat See UT 8? fra 48 oh W alee Aeaftia aq aree wae? {A) Facebook () Tweeter (© Google @) Wayn duet Aisa Seshi aR ram fa wy Bore Fee wer far rar ere aT (A) Organicreach (2B Sponsored content {(C) Nativeadvertising ©) Algorithm boost nf46. 47, 48. 49. 50. How does social media contribute to global | 46. reach for business? {A) _ Restricting context toa local audience {B) Facilitating communication with broaderaudience (C) Ignoring international treads (D) _Disregarding cultural differences 47 How can you protect your online privacy? (A) Share personal information openly | (B) Use the same password for all accounts (©) Regularly update privacy settings @) — Clickonall pop-upads What does ‘Netiquette’ refer to? (A) _ Networksecucity protocol (B) _Internetetiquette (©) Webdevelopiment standards @) — Osline gaming rules } In ontine forums, what is the purpose of using 4, emoticons? (A), Enhance formality (8) Express complex ideas (C) Convey emotions and tone ) Indicate disapproval In virtual meetings, what docs the term ‘screen sharing’ referto? (A) Sharing physical screens (B) Sharing documents throughemail (C) Sharing computer screens with participants \ (D) Sharing screen shots | 48. 50. ahha *hfen ara By Aan Tea eS ayrers Sen 2? 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