Assessment Task 1: Project Portfolio

Course STI50422 Diploma of Hospitality Management

Unit Code & Name BSBCMM411 Make Presentations
Assessor Name Mr. Asif Imran Amit
Student Name Ruby Christina Sahid
Student Signature

Assessment Task 1: Instructions

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number of
activities and completing and submitting a project portfolio.
You will need access to:

 a suitable place to complete activities that replicates a business environment including a meeting
space and computer and internet access

 your learning resources and other information for reference

 Project Portfolio template

 Presentation Requirements.

Ensure that you:

 review the advice to students regarding responding to written tasks in the Business Works Student
User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

Assessment information

BSBCMM411 Make presentations | 1

 Information about how you should complete this assessment can be found in Appendix
i
A of the Business Works Student User Guide. Refer to the appendix for information on:

 where this task should be completed

 how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

Assessment Task 1: Project Porfolio

Activities
Complete the following activities:

BSBCMM411 Make presentations | 2

1. Carefully read the following:

You need to identify two different presentation topics to conduct two different
presentations of approximately 15 minutes each in length. Review the information
below to assist you in choosing a presentation topic.
Speak directly to your assessor about where and how you will deliver your
presentations. These can be delivered in the workplace, in the classroom or
virtually depending on your mode of study and circumstances. Your assessor will
either be present physically or virtually to observe you for at least one of your
presentations but may view a video recording of your second presentation.

Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, basing your project on real workplace, study or interest topics will
mean that you are applying your knowledge and skills in a relevant, practical and
meaningful way!

Choose two from the following. Note, if you have a workplace, you can choose two
workplace topics.
Workplace information
If you have a workplace, you could focus on developing a presentation for two
areas of need or interest. This could include information about a specific
department, a new initiative or partnership that has been formed or any other
aspect.

Occupation of interest
Your presentation could focus on an occupation that is of interest to you and that a
student studying your course could pursue following the completion of their course.
Your presentation should include a range of information about the occupation/s. For
example, key roles and responsibilities, key skills required to complete the job, job
outlook both in Australia and overseas, training required and average salaries.

Topic of interest
Your presentation could focus on a topic that you are studying in your course and
that is of particular interest to you. Your presentation should address key concepts
related to the topic. For example, if you are studying marketing, your topic could be
the effectiveness of digital marketing and include a range of information about its
purpose, contrast with other forms of marketing and statistics about its
effectiveness. Similarly, if you are studying human resources, you may choose to
develop a presentation about the use of social media for recruitment.

2. Plan your presentations

Read through the document Presentation Requirements. Keeping these

requirements in mind, work through Section 1 of your Project Portfolio to plan both
of your presentations. In this section, you will need to:

 Plan your key concepts, ideas and purpose of your two different presentations

 Plan the particulars around timing, location and strategy

BSBCMM411 Make presentations | 3

  Plan your presentation aids, materials and techniques for your two
presentations. Please note, different aids, materials and strategies are
required for the two different presentations. For example, you might choose to
create a PowerPoint presentation for the one and play a video clip or use
imagery or sound in the other.

 Plan your evaluation strategies. Choose two techniques that can be used to
evaluate the effectiveness of your presentation and then plan the associated
documents you will create. The purpose of the evaluation is to seek feedback
on participants’ understanding of the ideas and concepts you presented, as
well as their ideas on how you can improve your performance.

3. Create your presentations

This will include:

 Researching the topics that you have chosen

 Preparing your presentations in a suitable format according to the presentation

strategy and format that you have chosen

 Preparing the presentation aids and materials that you have identified as most
suitable for your target audience.

 Preparing your evaluation tools e.g. survey, questionnaire etc.

Make sure you practice your presentation prior to delivery!

Submit Section 1 of your Project Portfolio to your assessor for review and feedback
prior to delivering your presentations.

4. Deliver your presentations

Ensure that you:

 Open your presentation with the opener you planned to engage the audience

 Introduce your presentation, including:

o Purpose of the presentation

o Outline of content to be delivered

o Desired outcome/s

o Advising your audience that they will be able to ask questions during and
the end of the presentation according to your presentation plan.
During the presentation, you must:

 Clearly deliver the presentation content according to the presentation plan and
in the time specified.

 Use the presentation aids and materials you have prepared and to ensure that
key concepts and ideas are conveyed to your audience.

 Use effective communication skills to clearly convey information including:

o Speaking clearly and concisely

BSBCMM411 Make presentations | 4

 o Using non-verbal communication to assist with understanding

o Asking questions to identify required information

o Responding to questions as required

o Using active listening techniques to confirm understanding

 Use persuasive communication techniques to ensure audience interest as

identified in your presentation plan.

 Monitor the audience’s non-verbal and verbal communication during the

presentation to ensure their ongoing interest and understanding, and
attainment of your presentation outcomes. Use planned engagement
technique/s (as identified in your portfolio) at a suitable point to assist with
continuing engagement. Note that your assessor, in the role of one of the
audience, will give an indication that they more be bored or uninterested, and
you should use this as a signal to use your planned engagement technique.
Your assessor will assess you on this skill.

 Summarise key concepts and ideas throughout the presentation to aid

participant understanding.

 Provide a conclusion to the presentation.

 Provide opportunities for questions and respond as required

Speak directly to your assessor about where and how you will deliver your
i
presentations. These can be delivered in the workplace, in the classroom or
virtually depending on your mode of study and circumstances. Your assessor will
either be present physically or virtually to observe you for at least one of your
presentations but may view a video recording of your second presentation. Make
sure you follow the instructions above and meet the timeframes allocated.

5. Evaluate your presentations

At the end of both presentations, complete your evaluations as you have outlined in
Section 1 of your Project Portfolio.
Analyse the feedback from the surveys and then complete Section 2 of your Project
Portfolio.
As part of Section 2 you are required to make changes to your presentation
outline, materials or aids and attach evidence of this.

6. Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Make sure you attach all relevant attachments as indicated.
Submit to your assessor for marking.

BSBCMM411 Make presentations | 5

Assessment Task 1: Project Portfolio – ANSWER

BSBCMM411 Make presentations | 6

 Contents
Section 1: Presentation planning...........................................................................................9
Section 2: Evaluations.........................................................................................................16

BSBCMM411 Make presentations | 7

 Student name: Ruby Christina Sahid

Assessor: Mr. Asif Imran Amit

Date: 19/06/2024

Presentation topic 1: “Working as a Hotel Staff”

Presentation topic 2: “Working as a Chef in a Restaurant in Australia”

WSC-DHMASS-BSBCMM411-V3-06.10.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 Section 1: Presentation planning

Presentation 1

Presentation topic and “Working as a Hotel Staff”

brief outline of content
I’m planning to present and share information through my
Outline your chosen powerpoint slides rearding to the rules, policies and rights as
presentation topic and a someone who works as a hotel staff.
brief outline of the
content that you will
provide.

Key concepts and ideas During the presentation, I’m planning to show some
terms/regulations regarding to hotel staff in Australian in
What will be the key
particular. I will also try to give more information such as
concepts and ideas that
benefits of working as a hotel staff, etc.
you will emphasise at
strategic points during the
presentation e.g. in the
introduction, during the
presentation and in
conclusion.

Purpose of presentation The purpose to inform the audience more about some
and audience it is being important information regarding to working as a hotel staff.
presented to
The target audience is fellow classmates/workers in the
Briefly explain the workplace to help them understand more about the topic.
purpose of your
presentation and
audience

Desired outcome from The desired outcome includes:

presentation
Fellow classmates/workers in the workplace will understand
Explain what you hope to more about the topic and will recruit more new people who
is achieve from the intend to go abroad and start a bright career.
presentation.

WSC-DHMASS-BSBCMM411-V3-06.10.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 Proposed duration of 60 minutes (including QnA session)
presentation

Presentation strategy Keeping the eye contact with the audience and probably ask
some questions to them to encourage them.
Explain the approach you
will take to the The eye contact will make the audience feel valued and
presentation, including appreciated. They will feel happy and feel that they are
how the presentation listening to information that they need and like.
strategy you have chosen
will meet the needs of
your audience

Presentation aids and Include pictures/videos in my powerpoint presentation slides.

materials that will be used
Describe the presentation
aid and the presentation
materials that you will use
and why
*Note, you cannot use
the same aids and
materials for both
presentations

Planned presentation Deliver some interesting brainstorming questions to the

opener to engage audience.
audience interest
What will be your
presentation opener?

Planned techniques to Tell my own stories/experiences and ask them about theirs.
ensure continuing
audience interest
What techniques will you
use to maintain audience
interest?

Persuasive Make conclusion by wrapping up my argument, summarize my

communication key points, and relate them back to the decisions my audience
techniques

WSC-DHMASS-BSBCMM411-V3-06.10.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 What persuasive make.
communication
techniques will you use to
ensure audience
interest?

How will your Maybe will do better presentation on next time by:
presentation be
- Trying to solve any kind of issues for the presentation.
evaluated?
- Trying to more deliver the main information and points of the
Explain the two
topics.
techniques that you have
identified that you will use Evaluation survey should include blank space for:
to evaluate the - Name of the presenter
presentation.
- The date of the presentation
Outline the
documentation e.g. - The title of the presentation (e.g., Orientation Presentation)
survey you will use to - Name of the person(s) completing the survey (must be an
evaluate the presentation optional question to maintain privacy of the evaluator)
according to the identified
techniques. Name of presenter

Date

Title

Audience name

Question

Consider about content selection and slide design that may

Outline organisational
include:
and legislative - Further information regarding to the hotel staff
considerations here. - The use of simple but attractive design of presentation

Attach: Presentation notes / guidance ☒

Presentation aids and materials ☒

Evaluation tools ☒

WSC-DHMASS-BSBCMM411-V3-06.10.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
WSC-DHMASS-BSBCMM411-V3-06.10.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 Presentation 2

Presentation topic and “Working as a Chef in a Restaurant in Australia”

brief outline of content
The content will be mostly about the classification of chefs in
Outline your chosen Australia and their differences.
presentation topic and a
brief outline of the
content that you will
provide.

Key concepts and ideas The concept of the presentation will be about:
What will be the key - The introduction of the world of chefs
concepts and ideas that
- The presentation that involves chefs classification
you will emphasise at
strategic points during the - The conclusion involves some interesting videos
presentation e.g. in the
introduction, during the
presentation and in
conclusion.

Purpose of presentation The purpose is to introduce the world of chefs in common in

and audience it is being Autralia and the targget audience is fellow class
presented to members/fellow workers.
Briefly explain the
purpose of your
presentation and
audience

Desired outcome from The desired outcome includes the better understanding of the
presentation audience regarding to the world of chef in Australia in
common.
Explain what you hope to
achieve from the
presentation.

Proposed duration of 40 minutes (Including QnA session)

presentation

Presentation strategy Role-playing to engages the involvement of the audience

during the presentation so that the audience will get better
Explain the approach you

WSC-DHMASS-BSBCMM411-V3-06.10.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 will take to the understanding about the topic.
presentation, including
how the presentation
strategy you have chosen
will meet the needs of
your audience

Presentation aids and PPT Slides and realia things such as kitchen utensils for the
materials that will be used role-play.
Describe the presentation The kitchen utensils as the realia will enhance the audience
aid and the presentation enthusiasm and they will have their attention focused on the
materials that you will use topic.
and why
*Note, you cannot use
the same aids and
materials for both
presentations

Planned presentation Online games regarding to the topic being presented.

opener to engage
audience interest
What will be your
presentation opener?

Planned techniques to To ensure continuing audience interest, the planned

ensure continuing techniques include simple QnA for audience and practice with
audience interest the realia.
What techniques will you
use to maintain audience
interest?

Persuasive An approach that includes understanding the audience,

communication building a case, using compelling visuals, and ending on a
techniques powerful note.
What persuasive
communication
techniques will you use to
ensure audience
interest?

How will your The techniques include:

presentation be
- Direct feedback from audience: Which is very useful to have
evaluated?
many suggestions and opinions.

WSC-DHMASS-BSBCMM411-V3-06.10.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 Explain the two - Video recording from phone as it can show how enthusiastic
techniques that you have the audience during the presentation.
identified that you will use
Evaluation survey should include blank space for:
to evaluate the
presentation. - Name of the presenter

Outline the - The date of the presentation

documentation e.g. - The title of the presentation (e.g., Orientation Presentation)
survey you will use to
evaluate the presentation - Name of the person(s) completing the survey (must be an
according to the identified optional question to maintain privacy of the evaluator)
techniques.
Name of presenter

Date

Title

Audience name

Question

Attach: Presentation notes / guidance ☒

Presentation aids and materials ☒

Evaluation tools ☒

WSC-DHMASS-BSBCMM411-V3-06.10.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 Section 2: Evaluations

Presentation 1

What was the overall Lack of some pictures for the slides.
feedback from your
presentation?

How do you feel your They were all attracted and encouraged to pariticipate during
audience reacted? the presentation.

What positive comments The comments include the brief and clear explanation, good
were made? Summarise examples given and good at pace.
these.

What suggestions for Design interesting presentation slides by putting more

improvement were made? pictures and good examples.
Summarise these.

Based on the feedback, what The aspects of presentation I’m going to change include the
aspects of your presentation additional of pictures and some additional needed points to
are you going to change, widen the range of the topic. Overall, the ideas and concepts
including changes to ideas are considered clear.
and concepts presented and
methods used.

Attach: Any documented feedback received or notes taken ☒

during interviews or critical discussion

Revised presentation outline or materials/aids ☒

based on feedback

WSC-DHMASS-BSBCMM411-V3-06.10.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
WSC-DHMASS-BSBCMM411-V3-06.10.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 Presentation 2

What was the overall The overall feedback of the presentation was considered as
feedback from your good and straight to the objectives.
presentation?

How do you feel your It feels thrilling to see how the audience got involved in the
audience reacted? presentation activity. They were engaged and enthusiastic to
follow the presentation.

What positive comments The positive comments include the points that were
were made? Summarise conveyed concisely and clearly.
these.

What suggestions for The suggestions for improvement made include the
improvement were made? additional points to make the presentation become more
Summarise these. interesting and meaningful.

Based on the feedback, The aspects of presentation I’m going to change include
what aspects of your some important additional points regarding to the topic to
presentation are you going engage the audience into the presentation. The change of
to change, including ideas, concepts and methods used were considered as clear
changes to ideas and and straight to the points.
concepts presented and
methods used.

Attach: Any documented feedback received or notes ☒

taken during interviews or critical discussion

Revised presentation outline or materials/aids ☒

based on feedback

WSC-DHMASS-BSBCMM411-V3-06.10.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
WSC-DHMASS-BSBCMM411-V3-06.10.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M