Dear ,

As your career journey with Teleperformance comes to a close, we want to express

our deep appreciation for your dedication and valuable contributions. It’s thanks to
employees like you that we are able to become a leading global digital integrated
business services provider.

Receiving this communication means you’ve been formally separated from the
company. But don’t worry, we’ve got your back. We want to make sure you have
everything you need to complete your employment clearance and get your final pay as
soon as possible. We understand that your time is important, and we want to make the
process as easy as possible for you.

To help you through the clearance process, this Offboarding Packet will walk you
through each step and deadline. Please take some time to read it over carefully.
This packet also includes your Certificate of Employment and Quit Claim, which you
will need to secure your final pay.

We truly hope that your time with Teleperformance was fruitful and that you gained
valuable experiences and skills during your time with us.

We wish you all the best in your future endeavors and thank you once again for
your
contributions to Teleperformance Philippines.

TELEPERFORMANCE OFFBOARDING PACKET 2

Here are four easy steps that you need to take
to ensure a smooth transition of your separation.

STEP 1

Review the Offboarding

Packet, Certificate of
Employment, and
Quit claim.

STEP 2

Turn over company

assets via TP WAHMS
c/o your direct
manager.

STEP 3

Fill out the online

Exit Interview form.

STEP 4

Receive final pay.

TELEPERFORMANCE OFFBOARDING PACKET 3

 STEP 1 Review the Offboarding
Packet, Certificate of
Employment,
and Quit Claim

Please ensure all details are correct. Let us know immediately if there are
any discrepancies.

The Payroll team will send the computation of your final salary to the same email
address that we used to send you this packet. Please keep a copy of your Quit Claim
for future reference.

STEP 2 Turn over company assets

By handing over the company’s assets, you will be cleared from accountabilities.
Depending on your employment arrangement, the turnover procedure varies.

Work On-Site Arrangement

Step 1: Vacate your locker

To prevent inconvenience, please vacate your locker
within 72 hours after your separation/EMS enrollment date.

If you don’t pick up your personal belongings from your locker within three (3) days, any
personal belongings will be discarded.

Step 2: Hand over your accountabilities

You must surrender your desktop/laptop, headset, company
ID badge, tokens (if applicable)and other company assets
assigned to you within 72 hours upon separation.

Hand over your accountabilities to the departments listed

below:
• Laptop and Headset: IT/FAMU
• Tokens: Program POC
• Company ID Badge: Site HR
Office or HR drop boxes

The company reserves the right to dispose of uncollected personal belongings from your locker after three (3)
days from the separation date. Management will not be held responsible for any personal items that are
lost or stolen as a result of your failure to collect within the specified term.
TELEPERFORMANCE OFFBOARDING PACKET 4
 Work From Home Arrangement

Hand over your accountabilities

You must surrender your desktop/laptop, headset, company ID
badge, tokens (if applicable) and other company assets assigned to
you within the next 5 days upon separation.

For assistance in retrieving your accountabilities, ask

your direct manager to file a Return Request via the TP
Work at Home Management System (TP WAHMS):

https://tpwahms.teleperformanceusa.com/tp-wahms
/login/?continue=%2Ftp-wahms%2F

Hand over your accountabilities to the POC in charge of collection after

signing the WAHA Asset Acknowledgement Form:
• Desktop/Laptop and Headset
• Company ID Badge
• Token

Note:

For voluntary surrender of equipment, please pack the equipment properly to avoid damage that may
result in the replacement cost charged to your final pay.

The requirement to complete this step within five (5) days after separation, is critical.

In case it’s not possible for you to voluntarily surrender your accountabilities, request your direct
manager to file a Return Ticket via the TP Work at Home Management System (TP
WAHMS) using this link. https://tpwahms.teleperformanceusa.com/tp-wahms/login/?contin-
ue=%2Ftp-wahms%2F

Alternatively, you may also contact the PC Management WAHA Logistics team by emailing
PCManagementWAHALogistics@teleperformanceusa.com immediately upon separation.

Your ability to accomplish this quickly will aid in the processing of your clearance in a quick and timely
manner.

Delays in retrieval may affect clearing completion and, as a result, the availability
of your final pay.

TELEPERFORMANCE OFFBOARDING PACKET 5

 STEP 3 Fill Out
the Online Exit Interview Form

Your feedback is important to our earnest efforts to

improve and enhance our organizational culture,
procedures, and processes for better employee
experience.

Please take the time to complete the

exit interview, which you can
access at
https://tpsurvey.teleperformanceusa
.com/?stoken=0EDB71FB661C9D2
ED520998416156EC5

Your confidentiality is assured when

discussing feedback collected from
this interview.

STEP 4
Receive Final Pay

The usual turnaround time for

completing your offboarding is thirty
(30) days from the date of separation
until the delivery of your final pay.
Your cooperation and immediate
surrender of all
company-issued tools and
equipment within five (5) days
from separation date are
essential to ensure the
timely release of your
final pay.

TELEPERFORMANCE OFFBOARDING PACKET 6

The following are the items that form your final pay:

Last days worked (unpaid Prorated 13th month pay

earned salaries for the (if you worked less than 12
hours you worked since months during the year of
your last pay) separation)

PTO Cash Conversion

when applicable
Tax refund if
applicable (when Treatment/guidelines for
income tax due is less eligibility for PTO cash
than the sum of your conversion may vary depending
withheld taxes) on entity and your hire date

TELEPERFORMANCE OFFBOARDING PACKET 7

The following are some of the items that may be deducted from your final pay:

PARTICULARS REMARKS COST

Desktop/laptop and
other company assets Items must be in good condition
assigned to you and operational, except from the
such as headset,
speakers, external
typical indications of P3,500.00
hard drive wear and tear.
P200.00
Company ID badge
Token Program-specific, if applicable.

According to your employment contract, you

will be liable for liquidated damages equal to
your Daily Wage x Number of Days
if you fail to give the Company thirty Based on your daily salary and the
Liquidated
Damages (30) days’ notice prior to the effective number of days you failed to
date of your resignation. notify ahead of time.
Failure to provide this notice
constitutes Breach of Contract with
corresponding penalties.

When you have voluntarily enrolled a

HMO Depending on the
dependent(s) in a health insurance/ HMO
outstanding balance.
plan.

The Company will remit the remaining of

your final pay to SSS to partially
settle your remaining loans if the
remainder of your final pay is
insufficient to cover the loan balance.
Depending on the
Company-related obligations take outstanding balance and the
SSS Loan precedence, which means that if
remaining balance of
you have company obligations, they
will be settled first from your final pay, final pay.
before your SSS loan. For information on
your
contribution and loan details, please visit the
SSS website at www.sss.gov.ph.

Unliquidated When you failed to liquidate any cash

Cash Advance/Kind Depending on the
advance/kind incentive upon your
Incentive outstanding balance.
separation.

Note: We will only deduct dues from your Final Pay after you provide your explicit consent.

Teleperformance will never demand any kind of monetary requirement to release your Final Pay. To ensure quick
response and to avoid fraudulent activities, send your Final Pay queries ONLY to the TPPH Exit Management
System distro.

Money claim has a prescriptive period of three (3) years. Article 291 of the Labor Code of the Philippines states
that all money claims arising from employer-employee relations accruing during the effectivity of the
Code shall be filed within three (3) years from the time the cause of action accrued; otherwise they
shall be forever barred.

TELEPERFORMANCE OFFBOARDING PACKET 8

There is no need for you to go onsite to
receive your Final Pay because everything
has been done remotely for your Please send the following requirements to:
convenience and safety. We will directly
TPPHExitManagementSystem
deposit your final pay to your @teleperformanceusa.com
Teleperformance payroll account once it is
available.
Two (2) unexpired government
Only in the event that your -issued valid IDs

Teleperformance payroll account is no

longer active that you may opt to use your
personal bank account. Please Personal bank account
information:
expect a delay in the crediting of your
final pay to your personal bank account • Account Name (should be
as crediting of funds will entail 3-5 consistent with employee’s name
as registered in CCMS,
banking days from the time the company including all suffixes, if
sent out the funds as this is dependent on any)
the requestor/former employee’s bank of • Employee’s Residence Address
• Bank Name
which the company has no control. • Bank Branch and Address
Erroneous bank information or • Account Number
inconsistencies on the documents
provided may result in delays in Any one (1) of the following
proof of account ownership
processing and/or unsuccessful showing both account name
crediting. and account number:

• Bank-issued bank certificate

• Scanned copy or photo of
You will receive a notification from passbook or bank statement
Payroll once your final pay has been • Screenshot from online banking
• Scanned copy or photo of
successfully credited. You may also ATM card showing both
check your bank statement to account name and account
number on the front of the card. Please
confirm. Disputes on no crediting be reminded that the card number is
should be raised within five different from the account number.
(5) banking days from the
notification date of
successful crediting,
otherwise, funds are
deemed as credited
and acknowledged.

TELEPERFORMANCE OFFBOARDING PACKET 9

If you have any issues or queries about your FINAL PAY, please contact us by calling the
TPLink hotline #8353 or sending an email to TPPH Exit Management System
TPPHExitManagementSystem@teleperformanceusa.com
Note: Send your Final Pay query ONLY to the TPPH Exit Management System distro so it can be quickly
and properly addressed.

Please be sure you put CLEARANCE AND FINAL PAY in the subject line of your email
and include the following information in the body of the message for security
verification:

4. Date when 7. Name of

1. Complete Name you processed Last Supervisor
your clearance

5. Last Account
2. CCMS ID Number /Program of 8. Hire Date
Assignment

3. Site where you 9. Separation

6. Date of Birth
were Date
assigned

TELEPERFORMANCE OFFBOARDING PACKET 10

A Teleperformance employee who left in good standing may return when an
opportunity presents itself in the future. You may submit your job application
through the following:

https://careersphilippines.teleperformance.com/en-us/ or by

calling the #8353 hotline.

Here’s a guide to help you find out whether you’re eligible for rehire:

Eligible for Rehire Not Eligible for Rehire

• Those who complete • Failure to settle accountabilities
the appropriate notice period such as notice period deductions
after filing for resignation.
• Behavioral/Performance
• Anyone in good standing /Attendance record which resulted
who wishes to reapply in involuntary termination
is welcome to do so.
• Anyone who has been
separated due
to a severe offense

You may send a letter of appeal to our HCRM-HR Legal Department through
HCRM-HR-Legal@teleperformanceusa.com
in case you want to plead your case/status.

TPPHExitManagementSystem@teleperformanceusa.com TPLink hotline #8353

Please be reminded of the important provisions of your Employment Contract specific to

Non-Solicitation, Confidentiality, Non-Disclosure, and Social Media Policy as they are in
effect.

TELEPERFORMANCE OFFBOARDING PACKET 11

TELEPERFORMANCE OFFBOARDING PACKET 11