Lab - Troubleshoot Connectivity Issues

Topology

Addressing Table
Device Interface IP Address Subnet Mask Default Gateway

R1 G0/0/0/1 192.168.1.1 255.255.255.0 N/A

R1 G0/0/0 10.1.1.1 255.255.255.252 N/A

ISP G0/0/0 10.1.1.2 255.255.255.252 N/A
ISP Lo0 209.165.200.226 255.255.255.255 N/A
S1 VLAN 1 192.168.1.2 255.255.255.0 192.168.1.1
PC-A NIC 192.168.1.10 255.255.255.0 192.168.1.1

Objectives
Part 1: Identify the Problem
Part 2: Implement Network Changes
Part 3: Verify Full Functionality
Part 4: Document Findings and Configuration Changes

Background / Scenario
In this lab, the company that you work for is experiencing problems with their Local Area Network (LAN). You
have been asked to troubleshoot and resolve the network issues. In Part 1, you will connect to devices on the
LAN and use troubleshooting tools to identify the network issues, establish a theory of probable cause, and
test that theory. In Part 2, you will establish a plan of action to resolve and implement a solution. In Part 3, you
will verify full functionality has been restored. Part 4 provides space for you to document your troubleshooting
findings along with the configuration changes that you made to the LAN devices.
Note: The routers used with CCNA hands-on labs are Cisco 4221 with Cisco IOS XE Release 16.9.4
(universalk9 image). The switches used in the labs are Cisco Catalyst 2960s with Cisco IOS Release 15.2(2)
(lanbasek9 image). Other routers, switches, and Cisco IOS versions can be used. Depending on the model
and Cisco IOS version, the commands available and the output produced might vary from what is shown in
the labs. Refer to the Router Interface Summary Table at the end of the lab for the correct interface identifiers.

Required Resources

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Lab - Troubleshoot Connectivity Issues

 2 Routers (Cisco 4221 with Cisco IOS XE Release 16.9.4 universal image or comparable)
 1 Switch (Cisco 2960 with Cisco IOS Release 15.2(2) lanbasek9 image or comparable)
 1 PC (Windows with a terminal emulation program, such as Tera Term)

 Console cables to configure the Cisco IOS devices via the console ports
 Ethernet cables as shown in the topology\

Troubleshooting Configuration
The following settings must be configured on the devices shown in the topology. Paste the configurations onto
the specified devices prior to starting the lab.
Lab Preconfiguration
The following settings must be configured on the devices shown in the topology. These settings contain
the errors that are being injected into the lab. Paste the configurations onto the specified devices prior to
starting the lab.
PC:
IP Address: 192.168.1.10
Subnet Mask: 255.255.255.0
Default Gateway: (leave blank)
Instructor: You may choose to configure the PC settings; if you do not, student will know that the missing
default gateway setting is a problem
S1:
no ip domain-lookup
hostname S1
ip domain-name ccna-lab.com
username admin01 privilege 15 secret cisco12345
interface FastEthernet0/1
shutdown
interface FastEthernet0/2
shutdown
interface FastEthernet0/3
shutdown
interface FastEthernet0/4
shutdown
interface FastEthernet0/5
speed 10
duplex half
! duplex full

interface Vlan1
ip address 192.168.1.2 255.255.255.0
ip default-gateway 192.168.1.0
!ip default-gateway 192.168.1.1

banner motd $ Authorized Users Only! $

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Lab - Troubleshoot Connectivity Issues

line vty 0 4
login local
transport input ssh
line vty 5 15
login local
transport input ssh
crypto key generate rsa general-keys modulus 1024
end
R1:
hostname R1
no ip domain lookup
ip domain name ccna-lab.com
username admin01 privilege 15 secret cisco12345
interface GigabitEthernet0/0/1
ip address 192.168.1.1 255.255.255.0
no negotiation auto
speed 100
! speed 100
! negotiation auto

no shutdown
interface GigabitEthernet0/0/0
ip address 10.1.1.1 255.255.255.252
no shutdown
banner motd $ Authorized Users Only! $
line vty 0 4
login local
!ip route 0.0.0.0 0.0.0.0 10.1.1.2

transport input ssh

crypto key generate rsa general-keys modulus 1024
end
ISP:
hostname ISP
no ip domain lookup
interface GigabitEthernet0/0/0
ip address 10.1.1.2 255.255.255.252
no shut
interface Lo0
ip address 209.165.200.226 255.255.255.255
ip route 0.0.0.0 0.0.0.0 10.1.1.1
end

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Lab - Troubleshoot Connectivity Issues

Part 1: Identify the Problem.

The only available information about the network problem is that the users are experiencing slow response
times and that they are not able to reach an external device on the internet at IP address 209.165.200.226.
To determine probable cause(s) for these network issues, you will need to utilize network commands and
tools on the LAN equipment shown in the topology.
Note: The user name admin01 with a password of cisco12345 will be required to log into the network
equipment.

Step 1: Troubleshoot the network.

Use the tools available to you to troubleshoot the network, keeping in mind that the requirement is to restore
connectivity to the external server and the eliminate slow response times.
Note: While using SSH to connect to network devices, issue the terminal monitor privileged exec command
to enable log output to the SSH console.

Step 2: Document the probable causes.

List the probable causes for the network problems that employees are experiencing.

T1.Cổng mặc định chưa được đặt trên PC. 2. Giao diện S1 F0/5 được đặt thành
bán song công và tốc độ được đặt thành 10. 3. Cổng mặc định S1 được đặt thành
192.168.1.0 3. Tốc độ R1 G0/0/1 được đặt thành 100 và tự động đàm phán bị tắt. 4.
Cổng cuối cùng không được đặt trên R1.ype your answer here.

Part 2: Implement Network Changes

You have communicated the problems that you discovered in Part 1 to your supervisor. She has approved
these changes and has requested that you implement them.

Part 3: Verify Full Functionality

Verify that full functionality has been restored. PC-A, S1, and R1 should be able to reach the external server,
and ping replies from PC-A to the external server should exhibit no significant variation in response times.

Part 4: Document Findings and Configuration Changes

Use the space provided below to document the issues found during your troubleshooting and the
configurations changes made to resolve those issues.

Tài liệu sẽ khác nhau nhưng phải bao gồm ngày tiến hành khắc phục sự cố, thiết bị đã
được kiểm tra, các lệnh được sử dụng cùng với kết quả do các lệnh đó tạo ra, các sự
cố được tìm thấy và các thay đổi cấu hình được thực hiện để giải quyết các sự cố
đó.Type your answers here.

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Lab - Troubleshoot Connectivity Issues

Reflection Question
This lab had you troubleshoot all devices before making any changes. Is there another way to apply the
troubleshooting methodology?

TCâu trả lời có thể khác nhau. Một cách khác mà phương pháp khắc phục sự cố có
thể được áp dụng là hoàn thành tất cả 6 bước trên thiết bị trước khi chuyển sang thiết
bị khác. ví dụ. Sau khi xác định rằng cổng mặc định chưa được đặt trên PC, bạn sẽ
thêm cài đặt cổng mặc định và xác minh chức năng. Nếu sự cố mạng vẫn tồn tại, thì
bạn sẽ chuyển sang thiết bị tiếp theo, S1 trong ví dụ này. Khi quá trình khắc phục sự
cố đã hoàn tất trên S1 và sự cố vẫn còn tồn tại, bạn sẽ chuyển sang R1. Quá trình này
sẽ tiếp tục cho đến khi đạt được đầy đủ chức năng mạng.ype your answers here.

Router Interface Summary Table

Router Model Ethernet Interface #1 Ethernet Interface #2 Serial Interface #1 Serial Interface #2

Fast Ethernet 0/0 Fast Ethernet 0/1

1800 (F0/0) (F0/1) Serial 0/0/0 (S0/0/0) Serial 0/0/1 (S0/0/1)
Gigabit Ethernet 0/0 Gigabit Ethernet 0/1
1900 (G0/0) (G0/1) Serial 0/0/0 (S0/0/0) Serial 0/0/1 (S0/0/1)
Fast Ethernet 0/0 Fast Ethernet 0/1
2801 (F0/0) (F0/1) Serial 0/1/0 (S0/1/0) Serial 0/1/1 (S0/1/1)
Fast Ethernet 0/0 Fast Ethernet 0/1
2811 (F0/0) (F0/1) Serial 0/0/0 (S0/0/0) Serial 0/0/1 (S0/0/1)
Gigabit Ethernet 0/0 Gigabit Ethernet 0/1
2900 (G0/0) (G0/1) Serial 0/0/0 (S0/0/0) Serial 0/0/1 (S0/0/1)
Gigabit Ethernet 0/0/0 Gigabit Ethernet 0/0/1
4221 (G0/0/0) (G0/0/1) Serial 0/1/0 (S0/1/0) Serial 0/1/1 (S0/1/1)
Gigabit Ethernet 0/0/0 Gigabit Ethernet 0/0/1
4300 (G0/0/0) (G0/0/1) Serial 0/1/0 (S0/1/0) Serial 0/1/1 (S0/1/1)

Note: To find out how the router is configured, look at the interfaces to identify the type of router and how many
interfaces the router has. There is no way to effectively list all the combinations of configurations for each router
class. This table includes identifiers for the possible combinations of Ethernet and Serial interfaces in the device.
The table does not include any other type of interface, even though a specific router may contain one. An example
of this might be an ISDN BRI interface. The string in parenthesis is the legal abbreviation that can be used in
Cisco IOS commands to represent the interface.

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Lab - Troubleshoot Connectivity Issues

1. Device Configs - Final

2. Router R1
R1# show run
version 16.9
service timestamps debug datetime msec
service timestamps log datetime msec
platform qfp utilization monitor load 80
no platform punt-keepalive disable-kernel-core
!
hostname R1
!
boot-start-marker
boot-end-marker
!
no aaa new-model
!
no ip domain lookup
ip domain name ccna-lab.com
!
login on-success log
!
subscriber templating
!
multilink bundle-name authenticated
!
no license smart enable
diagnostic bootup level minimal
!
spanning-tree extend system-id
!
username admin01 privilege 15 secret 5 $1$/Iz6$7tWVeWuJQPAk5G2fySfl0/
!
redundancy
mode none
!
interface GigabitEthernet0/0/0
ip address 10.1.1.1 255.255.255.252
negotiation auto
!
interface GigabitEthernet0/0/1
ip address 192.168.1.1 255.255.255.0
negotiation auto
!
ip forward-protocol nd
no ip http server
ip http secure-server
ip route 0.0.0.0 0.0.0.0 10.1.1.2
!
control-plane
!
banner motd $ Authorized Users Only! $
!
line con 0
logging synchronous

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Lab - Troubleshoot Connectivity Issues

transport input none

stopbits 1
line aux 0
stopbits 1
line vty 0 4
login local
transport input ssh
!
end

3. Switch S1
S1# show run
Building configuration...
Current configuration : 1585 bytes
!
version 15.2
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname S1
!
boot-start-marker
boot-end-marker
!
username admin01 privilege 15 secret 5 $1$y6iJ$uy3VBz1/JYXksFH99dKGa1
no aaa new-model
system mtu routing 1500
!
no ip domain-lookup
ip domain-name ccna-lab.com
spanning-tree mode pvst
spanning-tree extend system-id
vlan internal allocation policy ascending
!
interface FastEthernet0/1
shutdown
!
interface FastEthernet0/2
shutdown
!
interface FastEthernet0/3
shutdown
!
interface FastEthernet0/4
shutdown
!
interface FastEthernet0/5
duplex full
!
interface FastEthernet0/6
!
interface FastEthernet0/7
!
interface FastEthernet0/8
!

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Lab - Troubleshoot Connectivity Issues

interface FastEthernet0/9
!
interface FastEthernet0/10
!
interface FastEthernet0/11
!
interface FastEthernet0/12
!
interface FastEthernet0/13
!
interface FastEthernet0/14
!
interface FastEthernet0/15
!
interface FastEthernet0/16
!
interface FastEthernet0/17
!
interface FastEthernet0/18
!
interface FastEthernet0/19
!
interface FastEthernet0/20
!
interface FastEthernet0/21
!
interface FastEthernet0/22
!
interface FastEthernet0/23
!
interface FastEthernet0/24
!
interface GigabitEthernet0/1
!
interface GigabitEthernet0/2
!
interface Vlan1
ip address 192.168.1.2 255.255.255.0
shutdown
!
ip default-gateway 192.168.1.1
ip http server
ip http secure-server
!
banner motd $ Authorized Users Only! $
!
line con 0
logging synchronous
line vty 0 4
login local
transport input ssh
line vty 5 15
login local
transport input ssh
!
end

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Lab - Troubleshoot Connectivity Issues

4. Router ISP
ISP# show run
version 16.9
service timestamps debug datetime msec
service timestamps log datetime msec
platform qfp utilization monitor load 80
no platform punt-keepalive disable-kernel-core
!
hostname ISP
!
boot-start-marker
boot-end-marker
no aaa new-model
!
no ip domain lookup
login on-success log
!
subscriber templating
!
multilink bundle-name authenticated
!
spanning-tree extend system-id
!
redundancy
mode none
!
nterface Loopback0
ip address 209.165.200.226 255.255.255.255
!
interface GigabitEthernet0/0/0
ip address 10.1.1.2 255.255.255.252
negotiation auto
!
ip forward-protocol nd
no ip http server
ip http secure-server
ip route 0.0.0.0 0.0.0.0 10.1.1.1
!
control-plane
!
line con 0
logging synchronous
transport input none
stopbits 1
line aux 0
stopbits 1
line vty 0 4
login local
end

End of document

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