AN ORGANISATIONAL STUDY

AT
“CYBERINITIATION”

A SUMMER INTERNSHIP REPORT

Submitted by
CHANDAN KUMAR
Reg. No: 721922631035

In partial fulfilment for the award of the degree

of
MASTER OF BUSINESS ADMINISTRATION
In
Department of Management Studies

DHANALAKSHMI SRINIVASAN COLLEGE OF ENGINEERING

COIMBATORE -641105

ANNA UNIVERSITY CHENNAI 600025

JULY 2024
 BONAFIDE CERTIFICATE

This is to certify that the project report entitled “SAFEXPRESS” is a bonafide work carried
out by. CHANDAN KUMAR (721922631035) under my direct supervision is submitted,
MBA to Dhanalakshmi Srinivasan College of Engineering, Coimbatore.

SIGNATURE SIGNATURE

Dr. G. PANDISELVI. Dr. R. Kadhirvel

DEAN MBA Guide

Associate Professor

Department of Management studies Department of Management Studies

Dhanalakshmi Srinivasan Dhanalakshmi Srinivasan

College of Engineering College of Engineering

Submitted for project work examination held on…………..………………………….

INTERNAL EXAMINER EXTERNAL EXAMINER

 DECLARATION

We are pursuing MBA specialized with Logistics, in Dhanalakshmi Srinivasan College Of

Engineering, Coimbatore, hereby declare that this internship report on Safexpress Pvt. Ltd
about the Organisation study entitled, has been prepared with due diligence maintain full
originality for the award of internship certificate from Safexpress Pvt. Ltd.

DATE: CHANDAN KUMAR

PLACE: SIGNATURE:

I certify that the declaration made above by the candidate is true

Place: Dr. R. Kadhirvel

Date: Associate Professor

 AKNOWLEDGEMENT

First of all I thank the Almighty for being with me always for giving me due courage.
Insight and wisdom to take up and complete this project successfully, in time.

I thank our Principal Dr. C. Jegadheesan, Dhanalakshmi Srinivasan College of

engineering, Coimbatore, for providing me with all the required support for completing the
project work.

I thank our Dean Academic and Vice Principal, Dhanalakshmi Srinivasan College of
engineering, Coimbatore, for supported me with the valuable insights into the completion of
this project.

My sincere regards to our beloved Dean Dr. G. Pandiselvi faculty of Management

Studies for all guidance and support.

I record my deep sense of indebtedness to my project guide Dr. R. Kadhirvel for all
his guidance and support during the entire period of the project.

I take great pleasure in thanking Mr. Rajnish Rao, CEO and Sanskriti Mishra, HR
Administration officer for kindly permitted me to do this project and stretched his helping
hands and constant support through each stage development of this project.

I extend my whole-hearted gratitude to all the faculty members of the Department of

Management studies for their valuable words and encouragement.

Last but not the least I am grateful to my dear parents, family members and my
friends who had extended their maximum support and help to complete this project
successfully, in time.

Place: CHANDAN KUMAR

Date: Register No: 721922631035

 TABLE OF CONTENTS

CHAPTER TITLE PAGE

NO

1 INTRODUCTION

1.1 About Internship 2

1.2 Objectives of study 4
1.3 Scope of study 5

2 COMPANY PROFILE

2.1 Background of the company 7

2.2 About Company 8

2.3 Mission & Vision 9

2.4 Services 10

2.5 Organization Structure 11

2.6 Challenges faced by the IT industry in India 12

3 SUPPLY CHAIN MANAGEMENT

3.1 Components Of Supply Chain Management 14

3.2 A System Of Supply Chain Management 18

3.3 Processes Of Supply Chain Management 20

4 FINDINGS, SUGGESTIONS AND CONCLUSION

4.1 Findings 23
4.2 Suggestions 24

4.3 Conclusion 25

4.4 Bibliography 26
 CHAPTER – 1

INTRODUCTION

1
1.1 ABOUT INTERNSHIP

An organization is a group of people working together to achieve the specified goal. A

manager play a central role in grouping the people and activities, establishing authority and
responsibility and interacting with people for the achievement of the organizational goal. He
performs the functions of planning, organizing, directing and controlling for smooth
functioning of the organization. Moreover, continuous influence of dynamic environment on
the organization requires new managerial techniques to manage these changes. The detailed
study of various aspects of organization and management may provide proper techniques for
managing them effectively. In this unit, you will learn the concept of organization and
management. You will further learn the functions and roles of managers. You will be
acquainted with the types of organization and the features of the modern organization. Stoner,
Freeman, and Gilbert describe that at an organization, two or more people work together in a
structured way to achieve a specific goal or set of goals. Through this description, certain
salient features of an organization emerge. These are:

• Organization is a conglomerate of multiple number of persons;

• Relationship among people working together is defined through a structure. Through

structure, communications take place among persons working in the organization. Such
structure may be relatively rigid, as in the case of formal structure, or the structure may be
relatively loose, as in the case of informal structure;

• Organization strives to achieve planned goal. The goal(s) may be singular or plural. Goal is
one of the fundamental elements of an organization. Robbins describes an organization as a
consciously coordinated social entity, with a relatively identifiable boundary, that functions
on a relatively continuous basis to achieve a common goal or set of goals. The additional
salient features of this description of organization are following:

• The activities at an organization are consciously coordinated. It means affairs at

organization are properly managed. It implies importance of management in organization;

• The term relatively identifiable boundary implies that organization works within a flexible
yet definable boundary. Any organization with a significant size has three layers of
boundaries. The innermost boundary contains of the internal stakeholders i.e. employees,
shareholders, and board of directors. The next layer consists of external stakeholders i.e.
customers, competitors, financial institutions, suppliers, government, labour unions, media,

2
and special-interest group. The outermost boundary consists of major macro variables like
economic variables, technological variables, political variables, legal variables, and social
variables. Brown and Mo burg describe organizations as relatively permanent social entities
characterised by goal- oriented behavior, specialization, and structure. This description of
organization suggests that organizations have four basic features:

• Organizations are relatively permanent social entities though many changes which might be
taking place within the organization- thus continuity is at the core of existence of any
organization.

• Goals remain an integral part of any organization.

• Organizations need highly specialized skills to attain goals.

• In order to bring together various work activities, organizations need to have structures

3
1.2 OBJECTIVES OF STUDY

Internship experience plays a vital role for every student to implement their theoretical
knowledge and get a practical knowledge from any organization. A student can implement
this internship experience in his/ her future work area.

4
1.3 SCOPE OF STUDY

 Integrate theory and practice.

 Assess interests and abilities in the field of study.
 Learn to appreciate work and its function in the economy.
 Develop work habits and attitudes necessary for job success.
 Develop communication, interpersonal and other critical skills .
 Build a record of work experience.

5
 CHAPTER - 2

COMPANY PROFILE

6
2.1 BACKGROUND OF THE COMPANY

Safexpress –India’s Leading Logistics Company is renowned for its domain expertise and
experienced manpower in the LSCM sector. Safexpress can best understand your Logistics
and distribution requirements and can offer the most suitable Logistics model and solution to
you. Safexpress has the largest network coverage across India traversing over 3,50,000 km.
every day covering over 550 locations through more than 750 routes operating 24 hours a
day 365 days a year reaching these locations through it’s fleet of 3000 vehicles operating on.
All Safexpress vehicles have all-weather proof containers for safe transit. Safexpress also
operates through Air to locations directly covered by flights and to all other locations on a
multi modal basis.

Safexpress have a Integrated Logistics Management. It is our 3PL Product that optimises
your company’s supply chain. First, we examine the linkages between your suppliers,
producers, buyers, intermediaries and end users in order to identify time and cost
inefficiencies. Next, we deploy our unique

mix of local know-how, global practices and cutting-edge technology to provide integrated
supply chain solutions. These range from specific services such as warehouse management,
statutory compliance and invoicing - to an entire gamut of third party logistics services.

Safexpress works and carries on the philosophy of 'Custodians First Carriers Later’. We
sincerely abide by our corporate philosophy on the subject. Safexpress has an all risks cover -
Carrier’s Risk offer, which unburdens the customer of his worries of losses in transit. On
minimal extra charge of Risk Charges, we cover your valuable shipment against all sorts of
transit losses including fire, flood, damage, accident, shortage, etc.

The Latest of the material handling equipment are used at Safexpress' hubs to ensure safety
and remove Laxity from material handling. Equipment including hydraulic hand pallet trucks,
dock levelers, trolleys, fork lifts’ multilevel pallet stackers are used by Safexpress. Chain
Pulleys and Cranes handle consignments which are not possible by smaller equipments to
manoeuvre.

It might not be out of place to mention here all the hubs of Safexpress are on platform level
height. Any Logistician will understand and appreciate the essentiality and importance
platform level warehouses have for material handling.
7
CHAIRMAN AND MANAGING DIRECTOR

Pawan Jain
Chairman and Managing Director

Anil Sayal
General Manager

Working Office

 Address: Safexpress Logistics Park Village-Binolanh-8, 58th Milestone, Delhi-Jaipur

Highway Binola - 122413,Haryana, 110035
 Mail Us: info@safexpress.com

Phone: 1800 113 113

Website: safexpress.com

8
2.2 About Company

1995 Safexpress launches as a door-to-door service with 4 routes, 9 offices, 12

container mounted vehicles and 20 employees.

Safexpress' door-to-door services include niche products like DoD and

To-Pay freight.

1996 Safexpress opens super hubs at Delhi, Mumbai and Bangalore.

1997 Safexpress launches Integrated Logistics Services. Our first ILS client is

NIIT, the first international ILS account is signed with Hilti from

Europe.

Spurred on by a surging domestic economy, Safexpress extends its

Fleet to 250 and number of stations to 290.

Safexpress Private Limited emerges as an independent entity.

1998 Safeair and Safebox are launched, setting a new standard in value

added cargo services.

All hubs are connected through web-based software.

1999 Having grown by over 300% in 4 years without compromising quality,

Safexpress is awarded the Golden Peacock Award for quality

and innovation in Logistics Management.

2000 Pilot run for GPS starts on 28 routes.

Safexpress reaches the 350-destinations mark and the fleet crosses 1400.

9
2001 Safexpress upgrades and launches a whole lot of features on

www.safexpress.com including ePod, Virtual Cargo and

Privileged Member.

2002 Safexpress declared India’s “Largest Logistics Service Provider”

By Limca Book of Records 2002.

2003 Safexpress declared India’s “Larges Logistics Service Provider”

by Limca Book of Records 2003.

Mr. Pawan Jain , CMD , Safexpress , becomes one of the finalists

in the prestigious EnY’s Entrepreneur of the year Award.

2004 Safexpress inaugurated its 500th scheduled delivery location

Safexpress bags the Franchise Awards04 for excellence in

Team Work.

2005 Safexpress bags the MICO:Power of We Award for excellent service

in logistics

Safexpress fleet crosses 3000 mark.

2006 Safexpress awarded by ADC Krone for providing best logistics

Services.

Safexpress bags prestigious RAI’s ( Retailers Association of India )

Award for Best Logistics Service Provider.

10
2.3 MISSION AND VISION

MISSION

We shall adopt and internalize a work culture which demonstrates a "we can we will" attitude
to reflect in our daily responsibilities so as to far exceed our objectives, consistently striving
towards market dominance. We will create historical landmarks forming a strong edifice for
the future overcoming all obstacles pro-actively as our personal responsibility and
commitment to create delight for the customer with impeccable personalized services.

VISION

To be a conscious learning organisation maintaining flexibility for change so as to provide

the most customised solutions. Striving towards global market share whilst maintaining
dominance in the domestic market through good hr practice and excellent customer service.

11
2.4 SERVICES

 EXPRESS
 DRAFT ON DELIVERY
 ALL RISK COVER
 SAFEBOX
 SAFEAIR
 ILM
 CONSULTING

12
2.5 ORGANIZATION STRUCTURE:

Safexpress is structured to support its extensive logistics and supply chain operations across
India. The company employs a cloud-native logistics platform, "PROPEL-i," developed in
collaboration with IBM. This platform enhances operational agility, dynamic pricing, and
customer transparency.

 Network: 60 logistics parks, 42 3PL locations, 1959 booking offices

 Fleet: 7,500 containerized GPS-enabled vehicles
 Operations: Over 1,830 routes, delivering 100 million packages annually

13
2.6 CHALLENGES FACED BY THE IT COMPANIES IN INDIA

 Infrastructure and Logistics Costs: High costs associated with maintaining and
expanding infrastructure.

 Technological Integration: Implementing and managing advanced technologies like

their PROPEL-i platform.

 Operational Efficiency: Ensuring timely deliveries and maintaining service quality

across vast geographical regions.

 Regulatory Compliance: Adhering to various national and local regulations.

 Market Competition: Competing with other major logistics providers in a growing

market.

 Skilled Workforce: Recruiting and retaining skilled personnel in logistics and

supply chain management.

 Environmental Concerns: Reducing the carbon footprint and adopting

sustainable practices.

 Customer Expectations: Meeting increasing customer demands for faster and

more reliable services.

 Data Management: Handling vast amounts of data securely and efficiently.

 Economic Fluctuations: Navigating through economic uncertainties and market

volatility.

14
 CHAPTER - 3

SUPPLY CHAIN MANAGEMENT

15
3.1 COMPONENTS OF SUPPLY CHAIN MANAGEMENT

Our Global Supply Chain Management practice focuses on four key solution areas:-

 Adaptive Execution. We transition your supply chain into a high-speed, low-cost, rapid-
response engine to increase visibility and response from procurement to fulfillment and
replenishment.

 Supply Management. Our technologies and collaborative business processes improve

sourcing, procurement, contracting, purchasing, invoicing and analysis.

 Customer-Supply Synchronization. Integrate SCM with marketing, sales and customer

management and you’ll see high availability and low costs that can increase sales and
eliminate rush shipments and back-orders.

 Securing Supply Chains. Comply with security requirements and speed container
inspections with solutions that offer tracking, analysis, alert capabilities, and process and
policy documentation.

16
3.2 A SYSTEM OF SUPPLY CHAIN MANAGEMENT

Supply Chain Management is a social or soft system which has goals, components, processes
and boundary.

Goals of SCM.

 To reduce inventory cost.

 To increase sales

To improve the coordination and the collaboration with suppliers, manufactures and
distributor.

Components of SCM System - The components of a supply Chain System consist of

1. Supply Chain Software and Hardware,

2. Supply Chain Business processes and

Users of SCM System.

SCM Software and Hardware – The core of an SCM System is SCM software. Supply Chain
Software is module based application. Each software module automates business activities of
a functional area in the Supply Chain.

UNIX is the most common operating system for running SCM software.

Business Processes – Business processes of supply chain includes supply chain planning,
execution and collaboration and operational control.

Users – The users of SCM systems are workers of supply chain participants at all levels.

17
3.3 PROCESSES OF SUPPLY CHAIN MANAGEMENT

 Demand Planning and Forecasting - A critical success factor to supply chain

management is accurate demand forecasting. Supply chain software systems utilize
sophisticated mathematical models for predicating future demand from historical data.

 Procurement - This is the process of choosing the suppliers that will deliver the goods and
services you need to manufacture or assembly your products or create your services. It
involves price negotiation, receiving, and verifying the shipments.

 Manufacturing and Assembly - Raw components are assembled into final products or raw
materials are manufactured into finished goods.

 Distribution - This is the process of delivering your products or services consumers.

Distribution involves warehousing, delivering, invoicing and payment collection.

 Return - Return and refund are important parts and also the problem pats of supply chain
management.

 Boundary of the SCM systems - The boundary of a SCM system is he boundary of

extended enterprise which includes the company, suppliers, partner, distributors and
customers.

18
 CHAPTER - 4

FINDINGS, SUGGESTIONS AND CONCLUSION

19
4.1 FINDINGS

 There is a team spirit among the staffs.

 The Company staff and workers are following the quality management system.
 Roles and responsibilities are given according to their capacity and ability.
 There is no trade union.
 Employees in the organisation are benefited with the welfare measures.
 There is high modern technologies for services.

 Employees and Developers performed their duties with full commitment.

20
4.2 SUGGESTIONS

 Operation are partly manual The Company Can Plan For Full computerization
 The requirement process not very organised it can be made more professional.

21
4.3 CONCLUSION

Today we are essentially operating in a global market. In this era of crumbling

economic barriers, the customer reigns supreme. The successful enterprises in this fiercely
competitive economy are those which are able to ensure a high level of

customer satisfaction and at a considerably low cost. The focus today is not on meeting the
customer’s expectations, but on exceeding them. The strategic role of logistics and supply
chain management in this regard becomes vital.

To achieve the objectives of logistic and supply chain management, it is essential to have a
well-defined organizational structure that supports the corporate mission and improves and
influence logistics system performance. With the growing nature and scope of logistics and
supply chain management in the overall performance of the enterprise over the years, there
have been changes in the logistics organizational structure from being a part of various
functions like manufacturing, finance, and marketing to a core function.

While designing a logistics organizational structure, firms need to follow certain principles of
organization, like unity of command, span of control, authority and responsibility, line and
staff relationships, centralization and decentralization of power etc.

At the same time, it is essential to take into consideration the various factors like the size of
organization, corporate structure and strategy, the role of logistics and supply chain
management in the overall value-addition activities, availability of IT infrastructural
resources, and environmental uncertainty

22
4.4 BIBLIOGRAPHY

Books:

Supply Chain Management by L.C. Jhamb

International Logistics by Pierre David

Supply Chain Management by Sunil Chopra

Websites:

www.logisticworld.com

www.safexpress.com

www.google.com

23