Account Opening

1. How do I open an account with BPI?

You may open an account with BPI using the enrollment form.

2. Can I opt to have a Checking Account for my Payroll?

Only executives will have the option to open a checking account for their payroll.
Executives who select the checking account option will also be subject to BPI’s approval
process.

3. I have an existing BPI account but I don’t want to convert this to a Payroll account.
Can I open another BPI account for my Payroll in Accenture?
Yes, you can open another BPI account for your payroll even if you have an existing personal
account with BPI.

4. I have a personal account but it is a joint account; can I convert this to my payroll
account?
No, only individual accounts can be converted to a payroll account.

5. I have a BPI Family Savings/BPI Easy Saver/BPI Direct account, can I convert this to
my payroll account?
No, only BPI regular savings accounts can be converted to a Payroll account.

ATM Card Release/Payroll Crediting

1. How soon can I claim my BPI ATM card?

After you have confirmed your details online; wait for an email communication announcing the
schedules of BPI ATM card releases. The processing time is dependent on BPI’s banking
system; there is no specified waiting time, but we are exerting reasonable efforts to hasten
the process.

2. My colleague has already received an advice to claim his BPI ATM card. We applied the
same day and I have not received a confirmation email. Will this affect my payroll?
ATM availability notification is done in batches. Your payroll bank migration will happen only
when you have your BPI ATM card. Otherwise, you will continue to receive your salary
through Metrobank.

3. I have received an advice regarding my BPI ATM availability but have not yet claimed
the card. Will I still receive my salary in my Metrobank ATM or in BPI already?
If you do not claim your card, you will continue to receive your payroll through your Metrobank
account. If you have received an email notification that your BPI ATM card is available,
please claim it immediately.

4. I have initially requested for my card to be released in CG2 but my project is now
located in McKinley, can I request for my card to be released at new location, instead?
If your project has permanently transferred to a new location, please send an email to this
mailbox. Please take note that delivery to the new location may take some time but you will be
notified as soon as the card is sent to your new site.
5. Do I need to go to the bank to claim my ATM card?
No you do not need to go to the bank. For your convenience, we have assigned rooms and
BPI personnel in all Accenture sites for the processing and release of your BPI ATM cards.

6. What are the requirements in claiming my BPI ATM card?

An employee needs to bring one valid ID, and accomplish the following:
a. Bring one copy of the CIS (Customer Information Sheet) – printed from the enrollment site
b. Sign the Waiver Form - onsite
c. Fill up the Signature Card - onsite

7. Can I authorize someone to claim my ATM card?

No. BPI requires personal appearance in claiming ATM cards.

8. When will my payroll be credited to my BPI account?

Your payroll will only be credited to your BPI account once you have claimed your ATM card
and you have received an email advice from the migration team. Please watch out for
mailers coming from the Payroll Bank Migration team.

9. When should I change my PIN once I have claimed my ATM card?

You have one day to change your PIN, starting from 7pm of the next banking day.

10. What if I fail to change my PIN after the allotted time?

Please visit the nearest BPI branch and request for your PIN to be reset. Kindly bring one valid
ID (e.g., company ID) to be presented to the officer.

BPI Payroll Account Guidelines

1. Is there a required maintaining balance on my BPI Payroll Account?

No maintaining balance is required on your BPI Payroll Account.

2. What should I do if I lose my ATM card?

Lost ATM cards should be immediately reported to the BPI call center 89-100. For domestic toll-
free calls, dial 1-800-188-89100 (select “0” for phonebanker), so that the lost ATM card can be
blocked and a new ATM Card can be issued. Replacement of a lost ATM Card shall be
permitted subject to the terms and conditions set by BPI. Charges shall be shouldered directly
by the employee.

3. My BPI ATM card is damaged. What should I do?

Call the BPI call center so that a new ATM Card can be issued. Replacement of a lost ATM card
shall be permitted subject to the terms and conditions set by BPI. Charges shall be shouldered
by the employee.

4. What is my daily ATM withdrawal limit?

Employees below executive level can withdraw up to a maximum of PHP20,000 daily.
For executives, the daily ATM withdrawal limit is PHP50,000.

5. Can I do online banking with my BPI Payroll Account?

Yes. During the releasing of ATM cards there will be officers from BPI who can enroll you in the
online banking facility called BPI Express Online. Employees also have the option to enroll
online by visiting the BPI website (www.bpiexpressonline.com).

6. How do I enroll my Credit Card for payments online via BPI Express Online?
Log-in to your BPI Express Online account. From the Main Menu, select Payments & Reloading,
Bills Payment and Enroll Credit Cards or Loans. Then enroll your Credit Card account.

For non-BPI credit cards, fill out the enrollment form then press Submit/Continue. A printable
bills payment enrollment form will be generated. Please choose the method of enrollment most
convenient to you then press Submit & Print. A confirmation page will also appear.

Please submit it to any BPI Branch. After 24-hours you can start paying your credit card bill
online.

If you are not in the Philippines, you can mail the signed form to BPI Fulfillment Banking Group.
Once the BPI Fulfillment Banking Group receives your signed enrollment form, the enrollment
will be processed within 3 Banking Days.

7. Can I send attached scanned documents via e-mail instead of going to the branch or
fax the document?
No, scanned documents sent via e-mail are not considered valid documents. Original copy of
the document is required to prove the authenticity of the document.

8. Can I apply for a Checking Account with BPI apart from my payroll account?
Yes, you may apply for a checking/current account at any BPI branch. Please take note that
applying for a checking/current account will be considered as a personal transaction by BPI and
as such, it will be subject to BPI’s approval process.

9. If I wish to withdraw over the counter, to which BPI branch should I go?
Your BPI Payroll account is not linked to a specific branch. You may transact at any BPI branch.

10. What will I do if I need to withdraw more than PHP 20,000 in a day?
If you wish to withdraw more than the maximum withdrawal amount, you can do this over the
counter at any BPI branch.

11. What if my PIN was locked out? What should I do?

Please visit the nearest BPI branch and request for your PIN to be reset. Kindly bring one valid
ID (e.g., company ID) to be presented to the officer upon request.

Onshore Assignees Migration

1. I am assigned onshore as a GCP, how can I migrate to the new bank?

Upon your return, you will receive instructions on opening a BPI account as part of your on-
boarding process.

2. I am assigned onshore as a P710, how can I migrate to the new bank?

If you are returning to the Philippines please open an account with BPI using the enrollment
form a few days before your departure so that you will be able to claim your ATM card upon
your return to the Philippines.

3. I will soon be leaving for a temporary assignment onshore and I need to bring my
ATM card, but, my departure is prior to the releasing of the ATM cards, what should I do?
If you are going abroad for a temporary work assignment and wish to bring your ATM card, the
best option is for you to open a personal savings account with BPI. Then indicate in the
Accenture online enrollment form that you would like to convert your personal savings account
to a payroll account. There are BPI branches that have ATM cards readily available upon
account opening. Your personal savings account will be converted into your payroll account and
you will receive an email notification once the account is activated. Please find below the list of
BPI branches with readily-available ATM cards:

Glorietta 4
Ayala Center Glorietta 3
Park Square Express center
Greenbelt Mall
Waltermart Makati
Shopwise Cubao
Cubao Gateway Mall
Ali Mall Cubao
New Farmers Plaza
Shopwise Libis
Eastwood Cybermall
Ronsinson's Place Pioneer - Express Banking Center
Pioneer Center - Express Banking Center
San Juan S&L EBC
SM Megamall
Shangrila Plaza Ground Floor
Shangrila Plaza 5th Floor
Star Mall
Greenhills VMall
Cebu:
BPI - Ayala Center Express Banking Center
BPI – Elizabeth Mall Express Banking Center

You can also check the complete address and contact numbers via
www.bpiexpressonline.com.ph under “LOCATOR.”
Please contact the bank branch to check on their requirements for opening a personal account
before proceeding to the branch.
.
4. Will my Metrobank personal account be charged if my pay/bonus/premium is credited
from Accenture?
No. Any transaction fees in crediting your pay/bonus/premium will be shouldered by Accenture.

Metrobank Account Maintenance

1. What do I need to do to convert it to a personal account?

If you wish to keep your Metrobank account as personal account without the required
maintaining balance, kindly contact Metrobank Urdaneta branch at 811-4182, and look for Hada
Chan.

2. If I wish to continue the MBTC account, can I choose which type of account to
maintain?
It all depends on the original account type. If it has been opened as a savings account, it will be
converted to a personal savings account. If it was originally opened as a current account, it will
be converted to a personal current account. MBTC ADB requirements per account type will
apply. Refer to the metrobank site for details: www.metrobank.com.ph

3. If I have auto-debit/payment arrangements with Metrobank, will these automatically

be moved to BPI?
No, you need to apply for auto-debit/payment separately with BPI through online enrollment by
going to a BPI branch or when you claim your ATM cards in Accenture.

4. Can I do transactions at any MBTC branch? Or does Metrobank allow inter-branch

bank deposit/transactions?
Inter-branch deposits are possible, while inter-branch withdrawals maybe allowed, subject to
charges if the account has an ATM.

5. Can the employee still use the MBTC ATM card once converted to a personal
account?
Yes, you can still use the same MBTC ATM card.

6. Do I need to close my account with Metrobank?

No, you don’t need to close your account with Metrobank. You can still opt to continue using it
as your personal account without any required maintaining balance.

7. Can I transact at any MBTC branch to close my account?

Maintenance requests and closing of bank accounts should be referred to the branch where the
account was opened.

Others

1. I have an existing Car Loan under Metrobank and the monthly payment is deducted
from my salary. Will this impact my payment?
The salary deduction shall continue even with the changes in payroll account. What we are
changing is only our payroll bank and employees should still expect the same payroll-related
services.

2. Will there be BPI ATM machines installed most especially in sites where there are
no BPI ATM machines nearby?
Yes, BPI will provide ATM machines for Accenture.

3. I am part of Zenta, when will my account be migrated to BPI?

All Zenta employees shall continue to receive their salary through the BDO accounts.
4. I am currently on Maternity Leave/LOA until end of August. How do I facilitate my
migration?

Once you have sent confirmation that you are back in office from your ML/LOA, an email will be
sent to you from the ABS HR Onboarding team. This will contain instructions on how you can
open an account with BPI for your payroll.