Roll No………………………………………… Date : 28/01/2024

Name : ………………………………………… Time: 2 Hours (12:30 Pm to 2:30 Pm)

Diploma in Managerial Skills (ABE (UK) Endorsed)
(I) Answer All Questions. (80 Marks)

1. Men, Money, Material and Machines are included in: …………..

a. Factors of production b. Resources
c. Budget Preparation d. Cost analysis

Ans: …………………………

2. The extent to which power and authority are retained at the top management is called as: ………
a. Centralization b. Decentralization
c. Responsibility d. Accountability

Ans: …………………………
3. According to the principle of "Span of control" there is: ……………
a. limit to delegation of authority to the subordinate.
b. A tendency of overload supervisors with too much of work
c. No limit to the number of subordinates a supervisor can supervise.
d. A limit to the number of subordinates a supervisor can effectively supervise.

Ans: …………………………
4. With the introduction of smart phone in the market, keypad phone industry was affected. Which component of
the environment was responsible for it? …………….
a. Political b. Technical c. Economic d. All of above

Ans: …………………………

5. ……………..is the type of plan which is time-bound and linked with measurable outcomes.
a. Budget b. Strategy c. Plan d. Policy
Ans: …………………………
6. Which of the following is not related to “Organizing Function”? …………….
a. Initiates implementation of plans
b. Provide framework for performing managerial and operation tasks
c. Effectively deploy resources

[Type here]
 d. Clarify jobs and work relationships

Ans: …………………………
7. The assets bought for long term use are termed as …………….. assets.

a. Floating b. Current c. Tangible d. Fixed

Ans: …………………………
8. Selling price per unit is Rs. 12. Variable cost per unit is Rs. 5. Fixed expenses Rs. 1,40,000. What will be the
BEP? ………………..

a. 20000 units b. 25000 units c. 28000 units d. 24000 units

Ans: …………………………
9. The vertical expansion of job by increasing the amount of worker’s responsibilities associated with the
position is called: ……………….

a. Job rotation b. Job simplification c. Job Enrichment d. Job Enlargement

Ans: …………………………

10. The process of building, maintaining and using customer database for the purpose of contacting, transacting
and building customer relationships is: ……………….
a. Service marketing b. Relationship marketing

c. Database marketing d. Meta marketing

Ans: …………………………
11. ………….. is the process of dividing buyers into different groups on the basis of personality traits, lifestyle or
values
a. Demographic segmentation b. Geographic Segmentation

c. Psychographic Segmentation d. Behavioural Segmentation

Ans: …………………………
12. Which of the following is not an element of promotion mix? ………………
a. Transportation b. Advertising c. Personal selling d. Sales Promotion

Ans: …………………………

13. Which of the following is true about managers within an organisation? ………………

a. Management skills apply to managers at top levels in an organisation

[Type here]
 b. Management skills apply to managers at all levels in an organisation

c. Management skills apply to managers at middle levels in an organisation

d. Management skills apply to managers at executive levels in an organization

Ans: …………………………

14. A study relating to the fixing of the working hours with rest periods to recoup the energy while performing in
a job is called ……………...

a. fatigue study. b. time study. c. motion study d. work-study

Ans: …………………………
15. Results, Tasks, Profits oriented leadership is known as ……………… leadership.

a. Charismatic b. Transactional c. Transformational d. Servant

Ans: …………………………
16. ------ is the systematic and consistent reservation of authority at central points in the organization.

a. Centralization b. decentralization

c. organization d. coordination

Ans: …………………………

17. Controlling always look to ------ so that follow-up can be made whenever required.

‌ a. Present b. tasks c. procedure d. future

Ans: …………………………
18. An identified group of people contributing their efforts towards the attainment of goals is called an
………………….

a. organization b. business c. management d. department

Ans: …………………………
19. Functional structures help to create …………..

a. teamwork b. specialisation

[Type here]
 c. project work groups d. multi-skilled employees

Ans: …………………………

20. To what does authority refer? …………………..

a. the ability to organise people b. The power to command and direct

c. the need for order d. the right to change

Ans: …………………………
21. From what does a chain of command extend? ………………

a. Bottom to top b. Top to bottom c. diagonally d. laterally

Ans: …………………………
22. ………………. is one of the referent power for leader.
a. Position b. Personal c. Network d. Personal Effort

Ans: …………………………
23. The likelihood that a nation will undergo political changes that negatively affect business activities is known
as ……………………….
a. political risk b. production risk c. business risk d. investment risk

Ans: …………………………
24. Kind of organization which have integrated worldwide corporate units in different countries is classified as
………………
a. alliance enterprise b. global enterprise
c. interdependence enterprise d. multinational enterprise

Ans: …………………………

25. The SWOT analysis aids the company in assessing ……………….

a. Internal threats, opportunities, strengths and weaknesses
b. Internal strengths as well as external weaknesses and threats
c. External strengths and weaknesses plus internal opportunities and threats.
d. Internal strengths and weaknesses as well as external threats and opportunities.

Ans: …………………………

[Type here]
 26. Which of the following organizational structures is particularly popular among companies that make a variety
of diverse products? …………………
a. International division structure b. Functional division structure
c. Geographic division structure d. Product division structure

Ans: …………………………

27. The main objective of International Monetary Fund (IMF) was to ………………
a. Promote international trade b. Help economically backward country
c. Maintain stable exchange rates d. Promote international liquidity

Ans: …………………………

28. In a functional structure, activities are grouped by a …………, from the bottom to the top of the organization.
a. Production Function b. Operation Function
c. Common Function d. Sale Function

Ans: …………………………

29. The process of management is Planning, Organizing, ………………., and controlling.

a. Reporting b. Motivating c. Managing d. Leading

Ans: …………………………

30. According to the system view of organizations, the input resources are raw material, human, financial and
…………………..

a. Information b. technology c. innovation d. network

Ans: …………………………

31. One of the disadvantages of functional structure is poor ………….. between departments.

a. coordination b. management c. decision d. authority

Ans: …………………………

32. The three level of management hierarchy are operational, ………………, strategic.

a. tactical b. supervision c. admin d. technical

Ans: …………………………

33. The three basic skills for manager are conceptual, ………………, technical.

a. communication b. emotional c. computer d. human

[Type here]
 Ans: …………………………

34. Three type of role category are interpersonal, ……………….., decisional.

a. Informational b. Inspirational c. leading d. negotiation

Ans: …………………………

35. Business environment analysis include ………………… and internal analysis.

a. Market b. customer c. external d. competitor

Ans: …………………………

36. External environment factors are …………………..

a. Unconditional b. uncontrollable

c. dependable d. sustainable

Ans: …………………………

37. Strength and weakness are based on …………… environmental factors.

a. External b. internal c. marketing d. human

Ans: …………………………

38. …….….. is the systematic and consistent reservation of authority at central points in the organization.

a. Centralization b. decentralization

c. organization d. coordination

Ans: …………………………

39. Controlling always look to …………….. so that follow-up can be made whenever required.

‌ a. Present b. tasks c. procedure d. future

Ans: …………………………

40. ……………. is the one of the challenges of HRM for every organization.

a. Motivation b. customization c. creation d. operation

[Type here]
 Ans: …………………………

(II) Choose True or False. ( 20 Marks )

1. For planning to be effective, workers need both a specific, challenging goal and regular feedback to track
their progress. ………………….
Ans: …………………………
2. Budgeting is quantitative planning because it forces managers to decide how to allocate available money to
best accomplish company goals. ……………………..
Ans: …………………………

3. Followership development means developing people who are not active, critical and independent
participation in the organization. …………………
Ans: …………………………

4. Manager's job is to work with people to accomplish goals this is planning function. ………………..
Ans: …………………………

5. Information controls managers can use include financial ratios. ……………..

Ans: …………………………

6. Organizational performance is the accumulated results of an organization's work activities. ……………

Ans: …………………………

7. Import taxes are a form of trade barrier. ……………….

Ans: …………………………

8. A government restriction on the number of cameras that can be imported from China each year is an
example of an import quota. …………………
Ans: …………………………

9. The World Bank has focused on policing the world trading system and making sure nation-states adhere to
the rules laid down in trade treaties. ……………….
Ans: …………………………

[Type here]
 10. Corporate Social Responsibility is a business obligation to maximize its positive impact and minimize its
negative impact on society. …………………….
Ans: …………………………

[Type here]