1.

These following questions would help you apply to formulating a logical, reasoned
perspective, EXCEPT
A. What don't I see?
B. What's happening?
C. Who is saying it?
D. Why is it important?
E. How do I fix it?
2. What is NOT an element of a business proposal?(check 2 options)
A. A forecast of future trends
B. Activity results
C. A solution to a problem
D. A persuasive appeal
E. A defined outcome
3. Your math teacher sees that the class is not quite grasping a concept. She uses
clever questioning to dispel anxiety and guide you to new understanding of the concept.
This is known as example of
A Brainstorming
B. Critical thinking
C. Debate
D. All of the above
4. Which country follows a high-context culture?
A. Australia
B. Japan
C. Swiss
D. German
5. What model of leadership consists of increasing personal payoffs to organizational
members for work - goal attainment, and making the path to these payoffs easier to
travel by clarifying it, reducing roadblocks and pitfalls, and increasing the opportunities
for personal satisfaction en route.
A. The Leader's Trait
B. Fiedler's Contingency Model
C. Path - goal theory of leadership
D. Leader - Situation Matches
6. Which statement is wrong about conducting a meeting?
A. Agends should be developed after a meeting
B. The tables in a meeting space should be arranged in a circular pattern
C. A meeting minutes should be checked and sent to all participants of the meeting
D. Some people view meeting as boring, pointless and futile exercises
8. Choose the wrong sentence?
A. Computer software and Internet resources allow students to record, defend, and
challenge their thinking.
B. Student-response systems, like clickers, allow students to respond to questions and
then debate the answers.
C. Interactive whiteboards are not helpful for class discussions about ideas or Web
content; they facilitate whole-class display and hands-on participation
D. Digital camcorders allow students to observe and analyze the world to resee and
reimagine it in a way that appeals to them
9. In which of the following contexts can the avoidance model be applied to conflict
resolution? (Choose 2 options)
A. When you find you are wrong-to allow a better position to be heard, to learn, and to
show your reasonableness
B. When trying to find an integrative solution when both sets of concerns are too
important to be compromised
C. On issues vital to company welfare when you know you're right
D. When an issue is trivial , or when more important issues are pressing
E. When others can resolve the conflict more effectively
10.Which of the following is the correct order of the stages of group development?
A evaluating, forming, performing, norming, adjourning
B. forming, storming, norming, performing, adjourning
C. norming, forming, performing, adjourning, storming
D. forming, norming, performing, evaluating, adjourning
11. What is defined as Onion Model to understand listeners' needs?
A. A method to organize a meeting
B. A tool to analyse organization's culture
C. Skills to gain master skills in cooking
D. Start out on superficial level and then peel away the layers to gain broad and deep
knowledge of a person
12. What is one disadvantage of strong group identity?
A. Group members often become lazier
B. The leader has less power over group members
C. It can undermine cooperation between groups
D. Each member's individual interest is threaten
13. What causes some people to be vulnerable to power attempts?
A. Coalitions and Alliances
B. Counter power
C. Bureaucratic Gamesmanship
D. Controlling the Agenda
14. What is NOT an informal group?
A. People dining in a restaurant on the same evening
B. Airline flight crew
C. Gossip groups
D. Friend circles
15. What is the fiction of creative thinking?
A. Every problem has only one solution (or one right answer).
B. If you discover a solution that works, it's a good solution.
C. Look at the history of any solution and you'll see that improvements, new solutions,
and new right answers are always being found.
D. Only a few problems require complex technological solutions
17. Which are the following are steps to stimulate the creative process?(select 3
options)
A. Trust that it will all work out
B. Allow your mind to wander a few times every day
C. Sleep on it
D. Resist the urge to investigate
E. Keep learning
18. Which of the following are brainstorm tips for creative thinking?
A. Sensing, thinking
B. Imagining and drawing
C. Moving, resting, speaking and writing.
D. All of the above
19. When do we need to build a team?
A. When member's interests are different or in conflicts>>
B. When fast decisions are needed>>
C. When an organization credits individuals for operational outputs>>
D. When there is a high level of choice and uncertainty
20. Researchers have identified two key ingredients to effective teamwork as the
following (check 2 options)
A. competition among group members
B. the ability of group members
C. a shared mental representation of the task
D. group unity
21. Which of the following best characterizes a difference between thinking and
thought?
A. Thinking is done at specific intervals, whereas thought has no intervals
B. Thinking can be ideas, images, sound or even emotions whereas thought is used to
engage in problem - solving and make decision
C. Thinking is specific to the human species whereas all species have thoughts
D. Thinking is a process, whereas thought is an act of thinking
22. What is NOT critical thinking?
A. Skepticism
B Group thinking
C. Examining assumptions
D. Challenging reasoning
23. What is not a component of the Thomas five modes for conflict resolution?
A. Collaborating
B. Tolerating
C. Accommodating
D. Avoiding
E. Competing
24. Which needs is not mentioned in Maslow's Hierarchy?
A. Esteem Needs
B. Safety Needs
C. Socialization Needs
D. Physiological Needs
25. What is not a domain of the learning skills?
A. Affective domain
B. Cognitive domain
C. Substance domain
D. Psychomotor domain
26. According to The Dunning - Kruger Effect, which of the following people has the
highest level of self - confidence?
A. experts of one or several fields with a lot of experience
B. people with a little experience and understands a little about a few areas
C. least experienced and least knowledgeable people
D. an inquisitive person
27. What kind of power will affect team member's commitment the most? Choose 2
options
A. Referent
B. Legitimate
C. Reward
D. Coercive
E. Expert Next
28. What are the rules of Brainstorming?
A. Defer Judgment. Encourage Wild Ideas.
B. Build on the Ideas of Others, Stay Focused on the Topic
C. One Conversation at a Time, Be Visual, Go for Quantity
D. All of the above
29. What are conflict reduction strategies?
A. Identification of interdependent tasks and superordinate goals
B. Third - party consultation
C. Confrontation and negotiation
D. Use of integrators
E. All of the above
31. Which psychology phenomenom is defined as the enhancement of an individual's
performance when that person works in the presence of other people?
A. Sense of belonging
B. Social identities
C. Social loafing
D. Social facilitation
32. Designated leader
A. Has no guarantee of leadership ability unless the leader's skills match the group's
needs
B. Gradually achieve leadership by helping the group achieve its goals
C. Emerging from within a group has the advantage of relying on expert or referent
power
D. All of the above
33. What is the main point that the prisoner's dilemma illustrates?
A. Cooperation benefits the whole group
B. Aiming at personal reward is the best choice in every situation
C. People often cooperate for self - interest
D. There is a risk at the core of many decisions to cooperate
34. A is very excited to have been accepted into a top university in her city with a high
score m. However, on the first day of admission , A began to feel depressed and
disappointed with his score because many of A's classmates are students with excellent
grades and even much higher than A, A is experiencing the effects of?
A. Social comparison
B. Culture shock
C. Academic failure
D. Cooperation
35. What are powers in teams and groups?
A. Power Expert; Power Coercive; Power Referent
B. Power - over; Power from within; Power with
C. Power - cross; Power from within; Power Balance
D. Power Legitimate; Power Reward; Power with
35. Lan is new staff of Marketing department in FPT Telecom company. Her manager
told her to prepare a report to review activity of the department in the last 3 months.
Which type of report is that?
A. Needs assessment
B. Progress
C. Feasibility
D. Financial
36. What does it help you by asking "What don't I see?"?
A. Clarifying the way information was constructed
B. Challenging reasoning
C. Uncovering biases
D. Uncovering the position of the speaker
37. What is not the question of logic in critical thinking?
A. What's up?
B. What's happening?
C. Why is it important?
D. How do I know?
39. Which is FALSE about Maslow hierarchy of needs?
A. Maslow's Hierarchy of Needs ranks critical needs in the following order physiological,
safety, belongingness, esteem, and self-actualization
B. Maslow's Hierarchy of Needs includes success, health, and affection needs.
C. Maslow's basic need is safety need.
D. Maslow's basic need is physiological need
40. Power emerges as a result of Oppression, with its roots in global colonialism and
conquests
A. True
B. False
42. When you solve a problem with critical thinking, what is the first main step that you
should take?
A. Call for help
B. Define the problem
C. Get a bite to eat
D. Identify possible solutions
43. PDCA stands for:
A. Plan-demonstrate-check - articulate.
B. Prepare-demonstrate - calibrate - act.
C. Plan-do check - act.
D. Prepare-do-check-act.
45. What kind of information should we discuss in the Background section of a business
proposal?
A. Current exists in the marketplace, including competing products or services
B. The ideas of your project
C. The history of your product, service, and/or company and the relationship between
you and the potential
buyer and/or similar companies
D. The design of your documents
46. What do we do when we use logic? (choose 2 options)
A. We evaluate the strength of arguments.
B. We distinguish between true and false information.
C. We collect as much data as possible.
D. We examine the underlying reasons.
48. "Kinesics" is the term for the study of.
A. Paralanguage
B. Body movements
C. Physical characteristics
D. Artifacts
50. Which is a fact about Creative Thinking?
A.Every problem has only one solution or one right answer
B.Ideas either come or they don't. Nothing will help - certainly not structure
C.The best answer or solution or method has already been discovered
D.Only few problems require complex technological solutions
52. Which of the following is not a characteristic of a team?
A. Interdependence
B. Sustainability
C. The ability to act together
D. Independence
54. Which type of power can be generated by controlling such resources as money, love
and information?
A. Power-over
B. Power-with
C. Power-from-within
D. Legitimate power
56. What can be inferred from the Dunning-Kruger Effect?
A. The unskilled people are more likely to underestimate their own abilities.
B. Top performers are more likely to underestimate their own abilities.
C. The least experienced and knowledgeable people are not likely to overestimate their
own abilities.
D. Experts tend to overestimate their own abilities.
57. A written document summarizing what has been discussed or decided, and what
actions the group members are to take as a result of the meeting is called:
A. Summary
В. Minutes
C. Agenda
D. Record
58. According to Edward Hall, the four main categories of distance used in
communication are
A. Intimate, Touch, Gestures, and Public space
B. Intimate, Personal, Social, and Public space
C. Personal, Artifacts, Paralanguage, and Public space
D. Personal, Facial expressions, Physical characteristics, and Public space
59. These tips below are guidelines for writing an effective email, EXCEPT:
A. If you include a link, test it to make sure it is complete.
B. Reread, revise, and review
C. Use "Reply All" actively to make sure everyone who received the initial e-mail can
keep track on the on-going conversation.
D. Subject lines should be clear, brief, and specific.
E. Proper salutations should demonstrate respect and avoid mix-ups in case a message
is accidentally sent to the wrong recipient.
60. What is a consequence of Coercive power? (choose 2 options)
A. It is difficult to control.
B. Its pressure leads to increased job performance.
C. Subordinates often see little reason for cooperating.
D. It depends on the official position a person holds.
63. The distribution of resources between you and another person is 500 AUD and 100
AUD respectively after
receiving profit by selling clothes. So what kind of social value orientation in this
situation?
A. Competitive Orientation
B. Cooperative Orientation
C. Individualistic Orientation
D. All of above
67.Which date format is best for a cover letter?
A. October 9, 2023
B 9/10/23
C. 9/10/2023
D. 9th October, 23
70.When writing your cover letter, you should
A. Simply copy and paste the same letter over and over.
B. Create an onginal letter for each job application
C. Copy and paste the first and fast paragraphs, but tailor the rest to the employer.
D. Establish a candidate's qualifications for a position in order to eliminate the
competition.
73. Which of the following best describes the term "readability"?
A. It is only one aspect of your document.
B. It includes an introduction, body, and conclusion as part of your document.
C. It refers to the reader's ability to read and comprehend the document.
D. It involves word choice and grammatical structures.
75. What is the quickest and easiest solution to reduce conflict?
a.Physical separation
b.Use of rules and regulations
c.Third-party consultation
d.Confrontation and negotiation
76. Your cover letter should be addressed to:
A. The company's name
B. A specific person
C. The company's president
D. Any manager related to the company
77. What is NOT a characteristic of the Creating stage in the Bloom's Taxonomy?
A. You are able to put parts together to form a coherent or unique new whole
B. You implement the material in new and concrete situations.
C. You can reorganize elements into a new pattern or structure.
D. You use methods of generating, planning, or producing.
81. What type of report is used to provide project status updates to management?
A. Progress Report
B. Recommendation Report
С. Summary Report
D. Financial Report
D.It refers to using knowledge, facts, and data to solve problems
85. What is NOT a strategy to develop yourself as a critical thinker?
A. Scheduling physical activity into your day.
B. Challenge yourself to see familiar things in new ways.
C. Express yourself.
D. No thought during leisure time.
86.Which of the following is the best option for a meeting that requires close contact and
coilaboration?
A. Use round tables or tables arranged in a circuler pattem
B. Use square tables
C. Use rectangular tables
D. Use U-shaped tables
87.What are the four main categories that will provide a template for general revision?
A. Format, Facts Names, Spelling
B. Formal, Organization, Punctuation, Grammar
C. Content, Format, Grammar, Readability
D. Content, Organization, Style, and Readability
88.Choose the best answer for this question "Why should we hire you?
A. Nothing! I'm perfect!
B. I am a professional in this way
C. I'd really love to bring my diverse skill set to your company.
D. I deserved.
89. Which strategy of evaluating information with critical thinking requires you to ask
and answer such logic questions as "What question are we trying to answer?", "What
point of view is being expressed?" and " What are the implications?" ?
A. Read for understanding by using text coding
B. Examine arguments
C. Clarify thinking
D. Cultivate "habits of mind"
90.Which of the following should be discussed in the Market Analysis section in a
business proposal?
A. How will the potential buyer benefit from your product or service?
B. What currently exists in the marketplace and how does your solution compare?
C What will potential buyer learn about you?
D. How will the relationship between your company and the potential buyer be
discussed?
91. In the process of writing an essay to demonstrate your position in the issue of going
for or against the Covid-19 vaccine, you compare and contrast different arguments
given by both sides. Which problem-solving strategy do you use in this case?
(Choose one answer)
A. Define the problem
B. Identify available solutions
C. Select your solution
D. Exarnine alternative solutions

95. You don't have a job yet, but you're applying for your first job. What should you write
in the work experience section?
(Choose one answer)
A. Just write something down, anything even if it's not real.
B. I helped my mom with the housework every weekend.
C. I volunteered for three months at "SOS Children's Village" to help children.
D. I volunteered before, but it wasn't really a job.
97. What is an elevator speech?
(Choose one answer)
A. The expression of or the ability to express thoughts and feelings by articulate sounds.
B. the presentation with irrelevant data and the rehearsal of the speech.
C. an act or process of presenting a claim to move, motivate, or change your life.
D. a presentation that persuades the listener in less than thirty seconds, or around a
hundred words.
99. You are invited into the office for an interview. What should you not do?
A. Plop down in a chair then pull your phone out.
B. Wait quietly until they are seated first.
C. Shake hands with the interviewees then take a seat.
D. Say thank you, and then ask if you can take a seat.
100. This gesture is considered an insult in:
A. Japan
B. Brazil
C. France
D. India
E. Nigeria
F. Italy

102. Why do people join in different groups?

(Choose two answers)
A. Groups meet their psychological needs.
B. Groups meet their social needs.
C. People can reduce the insecurity of "standing alone".
D. People feel stronger.
104. Those who have empathetic ability can ....
A. vicariously experience others' emotions
B. be ignored in group working
C. organize and distribute work between others and themselves
D. not take on others' perspectives and understand their emotional experiences
109. What is the requirement of thinking at the level of college? (choose 2 options)
A. You need to apply understanding learnt during lectures correctly to solve problems in
given situations.
B. It is important to recognize or recall knowledge you've already gained.
C. You need to relate abstract ideas to practical situations.
D. You need the ability to break down or distinguish the parts of material into its
components, so that its organizational structure may be better understood.
110. Of all the bases of power available to man, the power to hurt others is possibly the
most often used, most often condemned and most difficult to control.
A.Reward Power
B.Coercive power
C.Referent Power
D.Legitimate Power
111. Which age group is considered to have tentative choices and support a desire for
autonomy?
A. 12-17.
B. 18-26.
C. 27-31.
D. 32-42.
113. What type of information should you include on a résumé?
A. Your social security number
B. Your family information
C. Your job skills and working history
D. Your family tree
114. When sending attachments with an email, you should
A. not include an enclosure note because the attachments appear inline in the email
body te
B. not include an enclosure note as the recipient can see that there are attachments in
the e
C. include the enclosure note because attachments are not always obvious when
reading er of devices.
D. include a statement that the attachments are in a separate email and send
attachments email.
119. What is a characteristic of an informal leader? (choose 2 options)
A. Assigned role by a group
B. Group acknowledge as their leader
C. A formal capacity recognized by both those inside and outside the group
D. Being encouraged to exercise the full set of management roles by high-involvement
organizations
121. What is the best demonstration of counterpower?
A. B feels less need to acquiesce to A because of B's temporary job.
B. B is highly susceptible to the supervisor's influence.
C. B has other sources of power to buffer the effects of A's power.
D. All of them are incorrect.
122. What is the typical length of a cover letter?
A. 1-2 paragraphs
B. 2-3 paragraphs
C. 3-4 paragraphs
D. More than 4 paragraphs
123. What happens in fantasy stage of career development?
(Choose one answer)
A Young boys' choices were related to their fathers' careers.
B. Interests are the major factor in the selection of career choices during childhood.
C. Aware of job availability.
D. Children begin to think about which careers they might like to do in the future.
124. Which conflict-handling mode can be used when an issue is trivial, or when more
important issues are pressing
A.Avoiding
B.Competing
C.Compromising
D.Acommodating
125. Which of the following is bad advice for group meeting?
A. The group extends meeting time until they have the final decision satisfying all
members.
B. The group accepts the will of the majority even though some members do not like
that decision.
C. The group follows an approved agenda that promotes orderly business.
D. The group protects the rights of all members by guaranteeing everyone the right to
speak.
126. College is a great ground for enhancing creative thinking skills as in the below
examples, EXCEPT
A. Design sample exam questions to test your knowledge as you study for a final
B. Devise a social media strategy for a club on campus
C. Create plan for better communication with your colleagues
D. Propose an education plan for a major you are designing for yourself
130. Which of the following statement is NOT the goal of using visual aids?
A. Show your audience that you can describe ideas in various ways.
B. Make your speech more interesting.
C. Enhance your credibility as a speaker.
D. Communicate complex or intriguing information in a short period of time.
131. Which of the following is a step to stimulate the creative thinking?
A. Allow your mind to wander a few times everyday
B. Trust that it will all work out
C. Resist the urge to investigate
D. Tackle everything at once
133. When one language is dominated in the group, what could happen to the person
who can't speak it?
A. Less competent in a group
B. Feel left out
C. Be seen as contributing less
D. All are correct.
134. Which of the following is NOT a characteristic of a cover letter:
A. It determines the position you are interested in.
B. It shows how you find out about the position or company.
C. It sets you apart from every possible competitor.
D. It explains why you are not satisfied with your performance.
135. What is included in the body of the report?
A. Label, report, features title, author
B. Background, Methodology, Results, Analysis and Recommendations.
C. List of citations, A list of the main sections, image
D. Highlight topic, methods, data, and results
137. Which of the following is NOT a way to combat stress?
A. Take proper physical care of yourself
B. Prioritize your time
C. Avoid drugs and alcohol
D. Drop out of clubs or extracurricular activities
139. Which component is mentioned in situational influence of cooperation?
A. Hard working
B. Group identification
C. Open mind
D. Generosity
141. In which of the following skill levels would you judge, check and critique the value
of material?
A. Applying
B. Analyzing
C. Evaluating
D. Creating
142. Which is the lowest learning-skill level of Bloom's Taxonomy?
A. Remember
B. Understand
C. Analyze
D. Apply
145. What is the best way to dress to impress employers in an interview?
A. No matter what you wear
B. Be trendy (crop top, Jordans, etc...)
C. Wear a formal suit
D. Wear a Nike jogging suit
146. When will we build a team?
A. For simple tasks or problems
B. When a broad range of competences and different skills are required
C. When high commitment is needed
D. When members' interests are different or in conflict
147. Which is TRUE about the direct feedback?
A. It only occurs when all parties involved are together at the same time.
B. It is a response that does not directly come from source.
C. A message initiated by email to a specific person is a type of direct feedback.
D. It is a response that comes from the receiver.
151. What are the four main categories that will provide a template for general revision?
A. Format, Facts, Names, Spelling
B. Format, Organization, Punctuation, Grammar
C. Content, Format, Grammar, Readability
D. Content, Organization, Style, and Readability
169. As a Software Engineering student, you will be able to explain at a basic level the
concepts related to computer architecture, operating systems, computer networks,
databases... Which learning-skill stage of the Bloom's Taxonomy do they refer to?
A. Applying
B. Understanding
C. Analyzing
D. Evaluating
170. What is NOT TRUE about the effect of upward comparison?
A. Dissatisfaction
B. Inspiration
C. Gratitude
D. Envy
171. Which of the following is NOT a component of a business proposal?
A. Company description
B. Background
C. Market analysis
D. Timeline
173. What is NOT true about the leader-member exchange theory?
A. It focuses attention on consequences associated with the leadership proce
B. It views leadership as consisting of a number of dyadic relationships linkin
C. Low-quality exchange relationships tend to be associated with lower levels of
performance, commitment, and satisfaction.
D. The quality of the relationship is reflected by the degree of success in task
175. Why are creative thinking skills a type of problem-solving? (choose 2 options)
A. Alternative ideas need to be generated.
B. Different assumptions are under scrutiny.
C. One needs to use sound reasoning to solve the problem.
D. It involves using strategies to clear the mind so that our thoughts and ideas can
transcen limitations of a problem.
176. Which of the following is NOT the characteristic of leadership?
A. Self-confidence and sense of personal identity
B. Readiness to absorb interpersonal stress
C. Maturity to not tolerate frustration and delay
D. Ability to influence other people's behavior
177. Which is NOT a part of an email?
A. Subject lines
B. Sign-off
C. Signature
D. Topic
178. Which type of feedback is used for encouragement in response to a message?
A. Evaluative
B. Interpretive
C. Supportive
D. Probing
179. Which mode of resolving conflict should be considered when potential disruption
outweighs 1 resolution?
A. Collaborating
B. Compromising
C. Avoiding
D. Accommodating
181. Regarding problem-solving action checklist, which of the following should be
conducted in "Isolutions" stage?
A. Compare and contrast possible solutions
B. Provide as many supporting details as possible
C. Organize the information logically
D. Defend your solution
182. What team consists of a group of people who come together as a distinct
organizational unit projects?
A. Project team
B. Functional team
C. Matrix team
D. Modem Teams
183. Meetings give members a/an that boosts their motivation to implement group i
A. opportunity to participate in the group decision making process
B. chance to argue
C. time to relax
D. time to chat
185. Which interview format is especially for weeding out candidates?
A. Panel interview
B. Group interview
C. Web Conference interview
D. Screening interview
187. One of the key findings in the Dunning-Kruger effect experiments is top performers
tend to
A. overestimate their skills.
B. rank themselves above average.
C. underestimate their skills.
D. always satisfied with results.
188. A. Individual role
In career development, who has the role of offering job and discussing variety of career
paths?
A. Individual role
B. Manager role
C. Line manager
D. Employer role
190. What is one thing that you should NOT do during the first interview?
A. Ask about salary
B. Connect with interviewer
C. Communicate why you are a good fit
D. Close by arranging next interview
191.What is TRUE about divergent cultural dimensions? (choose 2 options)
A. Cultural viewpoint is a continuum or range.
B. Tension may arise as cultural expectations precede the interaction.
C. The masculine-feminine dichotomy examines the extent to which men or women hold
the culture.
D. Some cultures which are highly tolerant of uncertainty tend to be resistant to change
and risks.
192. Why is putting yourself in nerve-racking situations can sometimes stimulate your
creative thinks
A. Certain amounts of pressure are important to keep a creative task moving forward.
B. When we feel stressed, it enhance our mental capacity.
C. Fear and frustration can trigger a sense of responsibility.
D. Time constraints make the task more exciting.
193. What is thinking?
a.Is the mental process you use to form associations and models of the world
b.Is the mark of an educated mind to be able to entertain a thought without accepting it
c.Is the act of thinking that produces thoughts, which arise as ideas, images, sounds, or
even emotions
d.All of these are correct
(Từ vựng câu này có thể bị thay đổi nên đọc kĩ)
194. You are given a task to design a poster for an upcoming event at your university.
You decided garden for inspiration. Which tip of creative thinking do you seem to use in
this case?
A. Sensing
B. Imagining
C. Moving
D. Learning
199. Which component is in situational influence of cooperation?
A. Hard working
B. Group identification
C. Open mind
D. Generosity
200. In Tuckman's Group Development Stages, which characteristics are correct in the
third stag
A. The group prepares to disband by completing its tasks, reduces levels of
dependency am and dealing with any un
B. The group focuses its energies and attention on its goals, displaying higher rates of
task-decision-making, and problem-solving.
C. Disagreements about procedures and purposes surface, so criticism and conflict
increas
D. Once the group agrees on its goals, procedures, and leadership, norms, roles, and
socia develop that increase the group's stability and cohesiveness.
201. What is an action Plan ?
A. A list of specific steps needed to be done to reach a goal
B. An exercise program to increase your strength
C. A list of goals that need to be reached to obtain a vision
D. The result of a self-assessment
209. An inventory of your education, work experience, job-related skills,
accomplishments, volunteer history,internships, residencies, and/or more. Which of the
following definition could match the above description?
A. Cover letter
B. Proposal
C. Résumé
D. Outline
210.What is NOT TRUE about power-with?
A. It is the power to suggest and be listened to.
B. It arises from our sense of connection.
C. The leader must not abuse his power.
D. Respect and equality are shown in the group.
212. A cover letter can also be called:
A. A résumé or CV
B. A letter of application
C. An application form
D. A CV sales letter
222. What are the basics when making social comparison?
A. Similarity and compliance
B. Openness and friendliness
C. Relevance and similarity
D. Self-esteem and independence
227. John may try to bargain with Katy if...
A. Katy has more modest power over John, but John is still largely power dependent.
B. John has more power than Katy.
C. Katy has more power than John.
D. Katy has significant power and John is highly dependent.
229. According to Barge, Lumsden, Parker, and Hoffman, all of the following
recommended actions and attitudes can help you facilitate a meeting well, EXCEPT
A. Begin with something positive
B. Make sure people understand their roles
C. Keep to your agenda
D. Begin the meeting only after all relevant group members have arrived.
232. What should you always do after an interview?
A. Runaway
B. Ask about salary
C. Thank the interviewer
D. Call them several times
233. Regarding the psychology of groups, we join groups to satisfy our need to belong,
gain information and understanding through social comparison, achieve goals that might
elude us if we worked alone, and.....
A. strengthen our bonds with others
B. show our respect to others
C. meet the requirements of a group-working environment
D. define our sense of self and social identity
234. is "the ability to grasp or construct meaning from oral, written, and graphic
messages".
A. Remembering
B. Understanding
C. Analyzing
D. Applying
235. What is TRUE about solicited proposal?
A. They are the "cold calls" of business writing.
B. They are typically general rather than customer-specific.
C. They are only in the form of a direct verbal.
D. They are normally indirect, open-bid to the public, and formally published for
everyone to see.
236. What is the first thing to do before we come to a job interview?
A. Dress appropriately
B. The usage of body language
C. Read the job description carefully
D. Follow up the interview result
237. Hung receives an email from the client about a project his team is working on, but
he does not know the answer to it. He should
A. respond immediately with any information he thinks he knows about the inquiry
B. try to find out the answer himself and only reply when he finds out the information
C. not reply at all because he doesn't know the answer and it's not his concern
D. respond within 24 hours that he's searching for the answer to their question and will
241. Which questions do we tend to ask in the process of creative thinking? (choose 3
options)
A. Can I combine perspectives/solutions?
B. What else is out there?
C. Why not?
D. What is good about...?
248. If you are applying for a job that is new or you have little or no experience, you
should:
A. Let your personality shine through.
B. Read and learn as much as you can about the job before you apply.
C. Just accept that you probably won't get hired and do not apply at all.
D. Whatever happens will come, just let it be.
249. What does Ethos refer to?
A. Credibility and ethics
B. Passion and enthusiasm
C. Logic or reason
D. Emotion and generosity
250. When people can boost their own self-evaluations by comparing themselves to
others ranked lower in a company, they are having
A. life side effect
B. bad behaviour
C. self-enhanced effect
D. self-evaluation maintenance