Apeos™ C7070 Apeos C6570

Apeos C5570 Apeos C4570

Apeos C3570 Apeos C3070
Apeos C2570
Reference Guide
Appendix

April 2021 GM1049E1-1 Edition1 FUJIFILM Business Innovation Corp.

1 Preface
A guide describing the emulation mode, direct print, web applications, troubleshooting, etc.


This manual may not be edited, modified or copied in whole or in part without the written
consent of the publisher.

Parts of this manual are subject to change without prior notice.

The screen shots and the illustrations in this manual are used as examples. They may differ from
yours depending on the model, the software, or the OS.

Refer to Reference Guide - Main Unit help for trademarks and manual conventions.

2 1 Preface
2 Appendix
2.1 Emulation
When using the emulation mode, you can get the print results similar to those of other companies'
printers. Set in Internet Services.

Refer
 For details, refer to Internet Services help.

Output of Related List

Refer

For details, refer to “Basic Operations” in Reference Guide - Operations.

Font
Available font can be confirmed by executing [Print] for [Font List] or [PCL Font List] in > [Device
Status] > [Print Reports] > [Printer Reports].

Form
You can confirm the form by execute [Print] in > [Device Status] > [Print Reports] > [Printer
Reports] > [ART IV, ESC/P User Defined List].

Barcode
You can confirm the method to specify commands by execute [Print] in > [Device Status] > [Print
Reports] > [PCL Font List].

Associated Device Menu

Log in to Administrator Mode.

Emulation mode [Port Settings] [Allocate Memory] [Delete Form]

ART IV Yes Yes Yes
ESC/P Yes Yes Yes
PC-PR201H Yes Yes Yes
PCL Yes - -
HP-GL, HP-GL/2 Yes Yes -

Port Settings
Set in > [Device] > [Network Settings] > [Port Settings].
 Enable port (USB/LPD/IPP/Port9100/WSD)
Launch the port to be used in the emulation mode.

2.1 Emulation
3
Allocate Memory
Set in > [Device] > [App Settings] > [Print Settings] > [Allocate Memory].

Note
 If storage is attached, the settings cannot be changed.
 [ART IV User Defined Memory]
This sets capacity of memory used for user definition with ART IV. The maximum settable value
varies depending on the amount of free memory.

Refer
 For other operations, refer to “Settings” in Reference Guide - Operations.

Delete Form
Set the mode to delete forms in > [Device] > [App Settings] > [Print Settings] > [Delete Form].

2.2 Direct Print

This function is used to print files directly by using lpr commands, etc. instead of a printer driver. Set
in Internet Services.

Note
 When using lpr commands, set > [Device] > [Network Settings] > [Port Settings] > [LPD] > [Port
Status] to [Enabled].

Refer

For details, refer to Internet Services help.

2.3 Web Applications

This function allows you to access Web servers via networks from the browser included with this
machine in order to store or display data.

Access an external service and display an external service screen linked with this machine
 Store a scanned document in a folder on a Web application linked with this machine

Print a file stored in an external server

4 2 Appendix
Server Setup
1. Log in to Administrator Mode.

2. Tap on > [Device] > [App Settings] > [Web Applications Setup] > [Server Setup].

3. Select the server number to register.

4. Enter the server URL and tap on [OK].

Note
When connecting by specifying the Web browser version for Web Applications, specify the version
between the protocol type (http, https, etc.) and the colon. For example, enter “http-v4://
www.example.com” for V4 connection.

If you connect by specifying URL as the Web browser version, the setting for [Web Applications Version]
will be invalid.

2.3 Web Applications

5
5. Specify the following items as necessary.

[Server Name]
Specify the displayed name for the connection destination.
[URL]
Server URL is displayed.
[Description]
Specify the description for the connection destination.
[Use User ID]
Specify whether or not to use user ID to access external services.

Note

Even if you specify [No], user ID and password may be required at the time of access.

If [Remote] is set to > [Device] > [Authentication/Accounting] > [Authentication/Security Settings] >
[Authentication] > [Authentication/Accounting Settings], the machine accesses to external services
using user information authenticated with the machine after selecting [No].
 You can specify whether or not to display authentication screen when accessing an external service in
> [Device] > [App Settings] > [Web Applications Setup] > [Other Settings] > [When Sending User
Details].
[User ID]
Specify the user ID for authentication in external services.

Note

Depending on the external service, the setting may be invalid even if you specify [User ID]. Check the
setting for the used external service.
[Password]
Specify the password for authentication.
[Notify Device/Authentication Info]
You can specify whether or not to notify the information to identify this machine and the certificate
information of the user to the connection destination every time you connect to an external service.

Note
 Whether or not such information will be used is determined by the connecting external service, so you
normally would not perform the setting on the operation panel.
[Notify Permission Information]
You can specify whether or not to notify the authorization information of the user to the connection
destination every time you connect to an external service.
[Functional Code]
You can specify this as necessary when using the linked service with another device.

6 2 Appendix
Server Certificate Verification
Configure the settings to verify the server certificate when connecting with an external server (ASP)
in the same manner as the Windows web browser to prevent phishing attacks.
To verify a server certificate, the route certificate (CA certificate) for the route certificate agency
issuing the server certificate is used.

Note

CA certificate files are compatible with the following formats.
- DER encoded binary X.509 format (.CER)
- Base64 encoded X.509 format (.CER)
- Cryptographic Message Syntax Standard - PKCS #7 certificate format (.P7B)

2.4 Encryption and Signature Function

Certificate
A certificate is required to use the encryption and signature functions.
To create/delete, import/export, or enable a certificate, use Internet Services.

Refer
 For details, refer to Internet Services help.

2.5 Folding Position Adjustment

Confirm the printed sample, measure the misalignment between the folding and staple (for “Booklet
Creation + Staple”)
Enter the misalignment value by referring to the image on the screen and the folding position is
adjusted.

2.4 Encryption and Signature Function

7
How to Enter the Misalignment
Fold Position
・If the page with the arrow is longer ・If the page without the arrow is longer

Select [Left Side of Fold is Longer] Select [Right Side of Fold is Longer]
and enter the amount of and enter the amount of
misalignment. misalignment.

Staple Position
・If the page with the arrow has staples on it ・If the page without the arrow has staples
on it

Select [Left of Fold] and enter the Select [Right of Fold] and enter the
amount of misalignment. amount of misalignment.

2.6 Tel/Fax Switching Kit

Note
Depending on the connected telephone line and TA, this may not work normally.
 When the machine connected to the private branch exchange, confirm whether the electrical
specification is same as it of NIPPON TELEGRAPH AND TELEPHONE CORPORATION (NTT). If it is
different from NTT, the function may not work normally.

The caller is charged also during calling when the “Voice response setting” are set to “Enabled” in the fax
priority mode and the phone priority mode.

The machine can be connected to the number display and modem dial-in service line, but it does not
notify the telephone of the modem dial-in information it got. Moreover, because the dial-in supports the
modem signal method, it does not support the PB signal method.
 The machine can connected to the answering machine, but this may not work normally depending on the
models and settings.

It is not available for the F net 1300 Hz non-ringing service.

It is not available for the call-waiting service.

Operation Mode Setting

Fax Priority Mode
When receiving a call, this machine is connected to the fax machine if it detect the fax signal. For the
telephone, this machine calls the telephone only during the set time.

8 2 Appendix
 Note

For the telephone, this machine is connected to the fax machine if you do not answer during the set time.
Errors are recorded in the fax machine.

The caller is charged also during calling when this mode is set.

Set the ringing time of the telephone in “Ringing time setting” of the DIP switch.

Phone Priority Mode

When receiving a call, this machine does not answer and calls the telephone only during the set time.
When the telephone does not answer, the fax machine is connected.

Note
Set the ringing time of the telephone in “Ringing time setting” of the DIP switch.
 The caller is charged also during ringing when this mode and the “Voice response setting” are set to
“Enabled”.

Phone-only Mode
When a call receiving, this machine does not answer and calls the phone.

Other Settings
Fax Transfer Setting
When you receive the fax with the telephone, you can transfer to the fax machine by dialing “*” “*”
“*” (“*” for three times) with the telephone.

Note
To use this function, set “Fax transfer setting” in the DIP switch to “Enable”.
 This function is available only when you receive a call from the other party.
 If the telephone tries to transfer to the fax machine when it starts sending, the beep sounds and the line is
cut without transferring.
 If “*” “*” “*” is send from the other party, this function may operate.

Voice Response Setting

If this machine starts ringing the telephone or fax machine while receiving, it answers the caller by
the voice response.

The voice guidance for ringing the telephone: “The phone is calling. Please wait a moment.”

The voice guidance for ringing the fax machine: “There is no response. Start sending for faxing.”

Note
When using this machine, set “Voice response setting” to “Enabled” of the DIP switch.
 This function is enabled when the fax priority mode or phone priority mode is set.
 When the phone priority mode is set, the machine performs the voice response only for calling the fax
machine.

The caller is charged also during the voice response.

Number Display/Modem Dial-in Setting

When you contract the number display and modem dial-in service of NTT, the information the
machine got is notified of the fax machine and telephone.
Distribution of received fax to folders are available by the setting of the fax machine.

2.6 Tel/Fax Switching Kit

9
 Note

The number display setting is required for the fax device you use.For details, refer to the manual of the
fax device.

For the fax machine without the distribution function to folders, this function is not available.

The modem dial-in information you got is not notified of to the telephone.

Match the number display function of the telephone and the “Number display/modem dial-in setting” of
this machine.

If the machine cannot get the information receiving terminal activation signal (CAR) by the exchange
device, it does not answer and connects the line to the telephone connected to the TEL terminal.

Depending on the telephone supporting the number display to connect, the telephone does not work
normally.

DIP switch Function List

ON ※DIP Switch Settings

：ON ：OFF
1 2 3 4 5 6 7 8

Operation mode setting Number display/modem dial-in setting

Ringing time setting
Fax transfer setting Voice response setting

Function Setting
Operation mode Switches the operation mode.
setting
Fax priority mode Phone priority Phone-only mode
mode
1 2 1 2 1 2

1 2

Ringing time setting For the fax priority mode or the phone priority mode, set the ringing time
when receiving a call.
18 seconds 12 seconds

3 4 3 4

24 seconds 30 seconds

3 4 3 4

Fax transfer setting Set the fax transfer function.

Disabled Enabled

5 5

Voice response setting Set the voice response function.

Disabled Enabled

6 6

10 2 Appendix
 Function Setting
Number display/ Set the number display/modem dial-in function
modem dial-in setting
Disabled Enabled 1 Enabled 2
Enabled only for Enabled both for
7 8 7 8 the FAX terminal 7 8 the FAX and TEL
terminals
When the number display does not work on the telephone for the
“Enabled 2” setting, this setting is applied.
7 8

Note
Switch the DIP switch while the power cord is unplugged.
 In the phone priority mode, the voice response function is disabled.
 When [Number display/modem dial-in setting] is [Enabled], the ringing time may be shorter than the
setting.

Basic Operations
When Calling from a Telephone or Fax Machine
Call from a telephone or fax machine as usual.

Note
When the fax machine is in the line, you can hear the busy sound from the handset. After finishing the fax
transmission, call again.

When Receiving a Phone

When the phone rings, pick up the handset and speak.

When Receiving a Fax


When the fax priority mode is set: the fax is transferred to the fax machine automatically.
 When the phone priority mode is set:
The phone rings. If you do not answer with the handset within the time set in “Ringing time
setting”, the fax is transferred to the fax machine automatically.

When the phone-only mode is set:
The phone rings.

When Hearing the Fax Signal from a Telephone

Dial “*” “*” “*” (“*” for three times) with a telephone. When hear the beep as receiving signal from
the handset, return it. A fax is transferred to the fax machine.

Note
When you cannot hear the receiving signal, dial “*” “*” “*” again.

Refer
For details, refer to "Fax Transfer Setting" (P.9).

2.6 Tel/Fax Switching Kit

11
Cautions for Operations
Cautions for the Fax Machine
 Connect the wiring from this machine to the LINE terminal of the fax machine.

Confirm that the receiving setting of the fax machine is set to the auto receive. Also, if you set the
start time for receiving of the fax machine, it is added to the time set in “Ringing time setting” of
this machine. We recommend to set 0 second or the shortest time to the start time for receiving of
the fax machine.

Set OFF to the Tel/Fax auto switching setting of the fax machine.
 Do not connect the telephone to the TEL terminal of the fax machine.

If “Number display/modem dial-in setting” is set to “Enabled” of this machine, set corresponding
functions of the fax machine available.

Cautions for the Power Cut


Only the telephone connected to the TEL terminal is available during the power cut The other
features cannot work.

2.7 Problem Solving

Troubleshooting
If you have an EP-BB MFD management service contract, the machine automatically sends an
inspection or repair request to your local representative as needed. A service representative visits
you in response to the notification as required.

Machine Trouble
Symptom Cause/Remedy
The machine is not The power cord may have been unplugged or may not be firmly
powered on. plugged in.
Switch the machine power off, and then reconnect the power cord to
the power outlet and the machine. Then switch the machine power on.
Connect the machine to a power outlet that supplies the proper rated
voltage or current.
The display is blank. The machine may be in Power Saver Mode.Press the power button on
the control panel to exit Power Saver Mode.
The printer makes an odd Install the printer on a level, sturdy surface.
noise.
Push the trays firmly into the machine.
There may be a foreign object inside the machine.
Switch the machine power off, and then remove the foreign object
inside the machine. If the object cannot be removed without
dismantling the machine, contact our customer support center or sales
agency.

12 2 Appendix
 Symptom Cause/Remedy
Condensation has formed On the control panel, set the Sleep Mode trigger time to more than 60
in the machine. minutes, and let the machine stand with its power on for 60 minutes.
Before using the machine, make sure that no water droplets remain
inside the machine (rollers, metal parts, etc.). If condensation occurs
frequently, keep the machine power switched on by selecting >
[Device]> [System Settings] > [System Clock / Timers] > [Warmer
Mode] > [On] on the Control Panel. This may remedy the
condensation.
The machine does not The machine does not enter the Low Power Mode or the Sleep Mode in
switch to the Power Saver the following cases to inform users on what is happening to the
Mode. machine and provide its performance.
 When the user is operating the Control Panel

 When a message indicating to replace any one of the consumables is

displayed
 When the machine requires user operation for paper jams or open

covers
 When an error occurs due to machine failure

 When the machine is executing the condensation prevention

processing as the [Warmer Mode] is set to [On].

Image Quality Trouble

Symptom Cause/Remedy
Output is too light The paper is not appropriate for the machine. Confirm the paper tray
(faint/unclear) setting and load appropriate paper.
The paper is damp. Replace the paper.
Change the paper type setting and try printing again.
No toner may be left in the toner cartridge. Confirm the remaining
toner quantity, and replace the toner cartridge with a new one.
Execute [Calibration] when printing or copying from the printer driver.
For details, refer to "[Image Quality]” of Reference Guide - Operations.
A drum cartridge or the fusing unit is damaged or has deteriorated.
Depending on its condition, the drum cartridge or fusing unit may
need replacement. Contact our customer support center or sales
agency.

2.7 Problem Solving

13
 Symptom Cause/Remedy
Black spots, black lines or The paper path may not be clean. Print a couple of sheets or so.
color lines appear on
The fuser may not be clean.
output.
Equally spaced smears Clean the dirt on the fuser in > [Device] > [Maintenance] > [Clean
appear on output. Fusing Unit].
A drum cartridge or the fusing unit is damaged or has deteriorated.
Depending on its condition, the drum cartridge or fusing unit may
need replacement. Contact our customer support center or sales
agency.

Printing can be rubbed off The paper type of the selected paper tray is not appropriate. Change
with your finger. the paper type setting and try printing again.
Toner is not fused to the
Some special types of paper cannot be fused. Replace with the
paper.
appropriate paper.
Output is smudged with
toner. The paper is damp. Replace the paper.
The fusing unit is damaged or has deteriorated. Depending on its
condition, the fusing unit may need replacement. Contact our
customer support center or sales agency.

The whole page is printed A drum cartridge is damaged or has deteriorated. Depending on its
black. condition, the drum cartridge may need replacement. Contact our
customer support center or sales agency.
There may be something wrong with the high-voltage power supply.
Contact our customer support center or sales agency.

14 2 Appendix
 Symptom Cause/Remedy
Output is blank. Multiple sheets were fed at once. Fan the paper well and reload it in
the tray.
A drum cartridge is damaged or has deteriorated. Depending on its
condition, the drum cartridge may need replacement. Contact our
customer support center or sales agency.
There may be something wrong with the high-voltage power supply.
Contact our customer support center or sales agency.

Output is partially The paper is not appropriate for the machine. Load appropriate paper.
blanked-out. White
The paper is damp. Replace the paper.
streaks or color streaks
appear on output. The LED printheads inside the machine may be dirty.
Clean the LED printheads.
No toner may be left in the toner cartridge.
Confirm the remaining toner quantity, and replace the toner cartridge
with a new one.
A drum cartridge is not installed correctly.
Install the drum cartridge correctly.
A drum cartridge or the fusing unit is damaged or has deteriorated.
Depending on its condition, the drum cartridge or fusing unit may
need replacement. Contact our customer support center or sales
agency.
A developing unit has deteriorated. If it is not improved even after
cleaning the toner, replace a developing unit with new one. Contact
our customer support center or sales agency.
White patches appear on Change the paper type setting and try printing again.
output.
Images are partially Adjust the image transfer in > [Device] > [Maintenance] > [Image
blanked-out. Quality] > [Adjust Image Transfer] > [Enter Sample Number and
Toner is scattered around Adjust]. If white patches appear, or output or images are partially
images. blanked-out, lower the image transfer vale.
Images are bluish. If toner is scattered, raise the image transfer vale.

Text is smeared. The paper is not appropriate for the machine. Load appropriate paper.
The paper is damp. Replace the paper.

2.7 Problem Solving

15
 Symptom Cause/Remedy
Text is garbled. The machine is set to substitute TrueType fonts with the printer fonts.
Printed output is not the Set the printing method of TrueType fonts to [Always Use TrueType
same as the original data Fonts] under [Specify Font] on the [Advanced] tab of your printer
displayed on the screen. driver.

Images are skewed. The paper guides are not adjusted to the correct positions. Adjust the
paper guides to the correct positions.

There is vertical uneven Log in to Administrator Mode and adjust the uneven density in >
density against paper feed [Device] > [Maintenance] > [Image Quality] > [Density Uniformity
direction. Adjustment]. For logging in to Administrator Mode, refer to “Logging
in to Authentication Mode” in Reference Guide - Operations.

There is vertical uneven Log in to Administrator Mode and adjust the uneven density in >
density in cycles. [Device] > [Maintenance] > [Image Quality] > [Print Head Alignment].
For logging in to Administrator Mode, refer to “Logging in to
Authentication Mode” in Reference Guide - Operations.

The color tone is strange. Execute [Calibration] when printing or copying from the printer driver.
For details, refer to "[Image Quality]” of Reference Guide - Operations.
Print quality on postcards Unsupported postcards or envelopes are loaded in the machine. Load
or envelopes is poor. appropriate paper.
Check whether the paper type setting on the printer driver properties
screen or Control Panel is configured correctly.

16 2 Appendix
Tray and Paper Feed Problems
Symptom Cause/Remedy
Paper does not feed Load the paper correctly. Before loading heavy media, such as labels or
properly. postcards, or envelopes, fan them well to allow air to enter between
Paper jams occur. each sheet.
Multiple sheets feed at
The paper is damp. Replace the paper.
once.
Paper feeds skewed. Load appropriate paper.
Output is wrinkled. Paper may still wrinkle depending on its type and condition.
Push the trays firmly into the machine.
Install the printer on a level, sturdy surface.
Adjust the paper guides to the correct positions.
Do not add paper to a paper tray that still contains paper. Fan the
paper loaded in the tray well and reload it into the tray. Add paper to
the tray only when the tray is out of paper.
The machine does not If the paper guides are not positioned correctly, the machine may not
correctly select a paper correctly detect the size of the paper loaded. Adjust the paper guides
tray. to the correct positions.
Check whether the tray, paper size and paper type settings on the
printer driver properties screen and Control Panel are configured
correctly.
The paper is dogeared. The paper is dog-eared if it is warped (curled). If the following does not
solve the problem, replace the paper.
 Flatten the paper to correct the warped page.

 Turn the paper over.

 If Tray 1, 2, 3 or 4 has been used, use the Bypass Tray instead of it.

The machine does not [Automatically Select] is selected for the [Paper Tray] setting on the
feed paper from the [Tray/Output] tab of the printer driver. Select [Tray 5 (Bypass)] or set
Bypass Tray. the Bypass Tray for auto tray selection when [Automatically Select] is
specified.
Lead edge of paper is The paper is damp. Replace the paper.
folded over when the Reduce the paper loaded in the Bypass Tray to 30 sheets or less.
paper is fed from the Change the paper loading orientation. Feed paper from Paper Tray 1,
Bypass Tray. 2, 3 or 4.

Trouble during Copying

Symptom Cause/Remedy
The document is not Check the minimum size of document that can be loaded on the
correctly fed from the Document Feeder and load appropriately sized documents.
Document Feeder.
Do not feed irregularly sized documents, business cards,
transparencies, or thin documents from the Document Feeder. In
addition, do not feed documents with sticky tags, paper clips, adhesive
tape, or staples.
Adjust the document guides correctly to the document.
When loading documents of mixed sizes, configure settings in [Mixed
Size Originals]. Otherwise, a paper jam will occur. Set [Mixed Size
Originals] to [On].

2.7 Problem Solving

17
 Symptom Cause/Remedy
The copy is dirty. Clean the document cover, document glass, film, or scanner glass.
If the document is highly transparent, such as transparencies, place a
white sheet of paper on top of the document when scanning.
If the document is colored, rough, or a blueprint, the paper’s
background color is copied. Adjust the density or image quality, or
specify to suppress the background when copying.
Glossy printing paper easily sticks to the document glass, and shadows
are sometimes copied, soiling the image. Place a transparent film such
as a transparency, under the document when copying.
The copy is too dark or too Copy black text. If you feel the printout is too light, select [Text] for
light. [Original Type].
The color of the document Execute [Calibration]. For details, refer to "[Image Quality]” of
and of the copy differ. Reference Guide - Operations.
Select an image quality type suitable for the document for [Original
Type].
Copy black text. If you feel the printout is too light, select [Text] for
[Original Type].
Part of the image is If the paper is damp, replace the paper.
missing on the copy.
Remove folded or wrinkled paper from the tray or replace the paper.
If the document is pasted or folded, the pasted or folded section may
not be laying flat on the document glass. Place a stack of white sheets
on top of the document to flatten the document against the document
glass.
The copy has a stripe Stripes may be printed on the enlarged copies depending on the ratio.
pattern. Adjust the copy magnification ratio.
The image is not copied to Clean the document cover or document glass.
the desired size.
If the document is highly transparent, such as transparencies, place a
white sheet of paper on top of the document when scanning.
Load the document correctly.
The document is a non-standard size Enter the document size before
copying.

Trouble during Printing

Symptom Cause/Remedy
The Note on status display Check the error message displayed in the Control Panel and take
lamp is blinking. action to resolve the error.
Unable to print. Check whether the machine’s IP address is set correctly.
Check the data-reception control setting.
The print data size transmitted at one time may have exceeded the
upper limit of the receivable size of the machine. This can occur when
the receiving buffer size setting is configured to [Spool to Memory].
Divide the print data into the size smaller than the maximum
receivable size of the machine. If there are multiple pieces of print
data, reduce the number of files to print at one time before printing.

18 2 Appendix
 Symptom Cause/Remedy
Printing takes too much The receiving buffer capacity may be insufficient. When printing high
time. resolution documents, reduce the memory size of unused items in
[Allocate Memory] on the Control Panel to increase the receiving
buffer capacity.
Increasing the receiving buffer capacity may improve the print
processing speed. Adjust the receiving buffer capacity according to the
print data capacity. Also, disabling an unused port and assigning the
memory for other uses is recommended.
The printing time may be shortened by changing the [Image Quality]
setting on the [Image Options] tab to [Standard] in the [Image
Quality] setting of the printer driver.
Printing may take time depending on the printing method of TrueType
fonts. Change the printing method of TrueType fonts under [Specify
Font] on the [Advanced] tab of your printer driver.
The printing speed might be lower depending on the paper type such
as Heavyweight Paper or Coated Paper.
Also, if the machine internal temperature exceeds a certain level
during continuous operation, the machine lowers the print speed. If
operation is still continued or the internal temperature rises further,
the machine stops operation due to the error. In that case, switch the
machine power off, wait for a while until the printer’s internal
temperature drops, and then switch the power on again.
[Printing.] is displayed If you have switched on the computer power after switching on the
even though no print job is machine power, cancel printing.
directed
(when using the USB
interface).
Top section of printed Adjust the paper guides to the correct positions.
document is missing.
Check whether the paper margin setting is correct with your printer
Images are not printed at
driver.
desired positions.
Adjust the print position in > [Device] > [Maintenance] > [Image
Quality] > [Adjust Paper Registration].

Trouble during Faxing

Symptom Cause/Remedy
A Transmission Report - Check the “Transmission Results” in the Transmission Report - Job
Job Undelivered is output. Undelivered and take an appropriate action. If an error code is
displayed, refer to the “Error Code Search” on the support page on our
official website to take action to resolve the error.
Unable to communicate The machine is equipped with multiple connectors to which to connect
(general fax). phone lines. Communication is enabled only when the phone line is
connected to the correct connector. When the cable connection is
correct, the On-hook feature allows you to call via general lines.
Use a telephone near the machine to check whether you can make a
phone call. If the phone call is disabled, the problem is in the phone
line, not in the machine.
Confirm whether the connection device such as the terminal adapter
or ONU is turned on.
Match the line type set for this machine to the line type (PB/10 pps/20
pps) subscribed for the machine.

2.7 Problem Solving

19
 Symptom Cause/Remedy
Unable to communicate The data cannot be sent if the fax machine of the recipient is turned
(general fax). off, is set to manual receiving mode, or does not support G3 reception.
Paper might have run out or the memory might be full on the
recipient’s machine. Call the recipient to confirm the machine
condition.
Check the fax number and try sending it again.
You cannot use “*” and “#” with fax numbers when using G3 DP (Dial
Pulse).
When calling from an extension line, the external access number is
required. When dialing, dial the external access number such as “0”,
and then dial the fax number. When the switchboard is changed and
you cannot send faxes by dialing the external access number “0”, try
the external access number “0*”.
In the case that you specified a recipient from the address book and
appended the external access number when calling, it is possible that
the external access number “0” has already been registered to the
recipient’s number listed in the address book. Confirm the telephone
number of the recipient on the Transmission Report - Job Undelivered.
The document data is too large in size.
Lower the resolution to reduce the data size or send the document in
several pieces.
The document is too large in size.
Change the size to the readable size or send the document in small
segments.
The fax network has problems.
Enter two pauses (“-”) after “161” or “162”, and then dial the
telephone number. Also, check whether a fax network contract has
been concluded.
When using a feature such as the Polling feature, confirm whether the
destination fax supports the feature.
When the Authentication/Accounting feature is used and you send a
fax directly from the computer, set the correct user ID and passcode
registered on the machine to the fax driver.
Additional services for Lines 1 to 3 are not set correctly. Check the line
contract (caller ID display and Dial-In) concluded with your telephone
company and configure settings.
The contract with NTT for the number display is required to use the
caller ID distribution feature.
The contract with NTT for the modem dial-in is required to use the
modem dial-in distribution feature.
The machine cannot receive a fax when switched off. Switch the
machine power on.
The machine cannot print received documents when no paper is set.
Paper is jammed. Follow the instructions displayed on the Control
Panel to remove the jammed paper.
The machine cannot receive a fax in the Administrator Mode. Exit the
Administrator Mode.

20 2 Appendix
 Symptom Cause/Remedy
Unable to communicate When a reception password has been set, the machine accepts only
(general fax). data or polling fax sent with the correct reception password in F code.
The machine is in manual receiving mode. Cancel the manual
reception, or set the fax receiving mode to automatic receiving.
To use the fax information service, set the receiving mode to the
manual receiving mode on the on-hook or off-hook screen, enter an
information code, and then tap [Start].
The document is not loaded correctly on the sender’s machine. Check
the machine condition with the sender.
During communication, errors may be caused by a problem with the
sender’s machine, not just by a problem of the machine.
Unable to communicate Set a correct IP address, subnet mask, and gateway address in the
(IP fax (SIP)). machine.
Set a correct SIP address in the machine.
Set a correct IP address of the SIP server in the machine.
Confirm with your network administrator whether the SIP server is
operating correctly.
Registration of the machine information to a SIP server has failed.
Switch the machine power off and then on.
The data cannot be sent if the IP fax (SIP) machine of the recipient is
turned off. Check the machine condition with the recipient.
The method for specifying the recipient is incorrect. Specify the
following recipient information.
Neither a SIP server nor a VoIP gateway is used: Specify “SIP user
name@IP address” in [Recipient].
Only a SIP server is used: Specify “SIP user name” or “telephone
number” in [Recipient].
Only VoIP gateway is used: Specify “telephone number” in [Recipient].
Both SIP server and VoIP gateway are used: Specify “SIP user name” or
“telephone number” in [Recipient].
When using a feature such as the Polling feature, confirm whether the
destination fax supports the feature.
When the Authentication/Accounting feature is used and you send a
fax directly from the computer, set the correct user ID and passcode
registered on the machine to the fax driver.
The number of simultaneous connections for IP fax (SIP) is one. The
machine cannot send and receive at the same time.
After reception of an IP fax (SIP) is completed, try sending it again.
After transmission of an IP fax (SIP) is completed, request the sender
to send it again.
Enable the port for IP fax (SIP) of the network relay device (such as a
switch, router, and firewall).
If the reception IP address has been limited on the machine in the
environment where the SIP server is used, add the IP address of the SIP
server to the reception IP address.
If the Ethernet cable has been unplugged for more than one minute,
the registration succeeds when Register recovery on the SIP server is
completed. No measure is required.
The machine cannot receive a fax when switched off. Switch the
machine power on.

2.7 Problem Solving

21
 Symptom Cause/Remedy
Unable to communicate The machine cannot receive a fax in the Administrator Mode. Exit the
(IP fax (SIP)). Administrator Mode.
When a reception password has been set, the machine accepts only
data or polling fax sent with the correct reception password in F code.
Unable to communicate Register the correct VoIP gateway on the machine.
(IP fax (SIP) via VoIP
Confirm with your network administrator whether the VoIP gateway is
gateway).
working properly.
Confirm with your network administrator whether the VoIP gateway
settings are correct.
The destination G3 fax machine is not working properly. The data
cannot be sent if the G3 fax machine of the recipient is turned off. Call
the recipient to confirm the machine condition.
IP fax (SIP) transmission Increase the value for [Prioritize IP Packets] of the machine according
takes a long time. to your network environment.
A large amount of communication data loss occurs because the queue
(buffer) assigned to each QoS of the network relay device (such as a
switch and router) is low.
Set an appropriate parameter on the network relay device for your
network environment.
A large amount of communication data loss occurs because the
communication rates differ within the network.
Use the same communication rate within the network.
A large amount of communication data loss occurs because the
communication parameters (such as input gain, output attenuation,
echo setting) of the VoIP gateway are inappropriate for the network
environment.
Set appropriate parameters on the VoIP gateway for your network
environment.
IP fax (SIP) machine is connected to the data network if the telephone
and data networks are operated separately. Configure the QoS setting
for the entire network environment and control traffic. Set [Prioritize
IP Packets] for QoS of the machine.
Communication/call, Decrease the value for [Prioritize IP Packets] of the machine according
other than IP fax (SIP) to your network environment.
communication, in the
IP fax (SIP) machine is connected to the voice network if the telephone
network is slow when IP
and data networks are operated separately. Configure the QoS setting
fax (SIP) communication
for the entire network environment and control traffic. Set [Prioritize
is executed.
IP Packets] for QoS of the machine.
The image quality is poor. The document glass of the sender’s machine is dirty, or the resolution
setting on the sender’s machine is set to low.
Check the machine condition with the sender.
During communication, image quality errors may be caused by a
problem with the sender’s machine, not just by a problem of the
machine.
When the image quality is poor even after printing, refer to "Image
Quality Trouble" (P.13).
The drum cartridge is damaged.
Copy a document. If the image quality is poor, replace the drum
cartridge with a new one.

22 2 Appendix
 Symptom Cause/Remedy
The one-page document You can set the machine to process the received documents by using a
is received split into combination of the Auto Reduce on Receipt feature and a border limit
multiple pages. value for page splitting.
According to the setting combination specified, the received document
is printed as follows.

Auto Reduce on Receipt ON/Within border limit
Automatically reduces image size and prints it on one page

Auto Reduce on Receipt ON/Exceeding border limit
Splits data at an equal ratio and prints it

Auto Reduce on Receipt OFF/Within border limit
Trims the portion exceeding standard size and then prints it

Auto Reduce on Receipt OFF/Exceeding border limit
Splits data at an equal ratio and prints it
Although the Box Selector An unregistered folder is selected on the Box Selector feature. Select a
feature is set, the received registered folder.
document is printed, and
cannot be stored in the
folder selected by the
received document.

Trouble during Scanning

Symptom Cause/Remedy
Operation terminates The file is too large in size. Lower the resolution, and import it again.
during scanning.
A Transmission Report - Check the “Transmission Results” in the Transmission Report - Job
Job Undelivered is output. Undelivered and take an appropriate action. If an error code is
displayed, refer to the “Error Code Search” on the support page on our
official website to take action to resolve the error.
Unable to open the multi- Multi-page TIFF files are formed by scanning multiple page
page TIFF files or only the documents. Install a TIFF Viewer compatible with multi-page TIFF.
first page is displayed.
Unable to open files If the files are saved in TIFF format, they can be opened using TIFF
though color documents Viewer. If you can view PDF in your environment, save the files in PDF
have been scanned. format.
Since files retrieved from Internet Services are converted into TIFF
format, they can be opened using TIFF Viewer. If you can view PDF in
your environment, save the files in PDF format.

2.7 Problem Solving

23
 Symptom Cause/Remedy
Unable to send data over Specify [Server] correctly.
the network.
Specify [Save Location] correctly.
When [SMB] is selected, correctly specify [Share Name].
The login name is not entered correctly. Check the login name you
enter.
The password is not entered correctly. Check the password you enter.
The time set on the machine does not agree with that of Windows,
when transmission is performed to Windows OS.
Synchronize the time settings of the machine and Windows.
On Windows OS, SMB transmission is attempted by users who do not
set a password. Follow the steps below to change the settings of
network access.
1. Start Windows, and click [Control Panel] > [Administrative Tools] >
[Local Security Policy].
2. Click [Security Settings] > [Local Policies] > [Security Options].
3. Change [Account: Limit local account use of blank passwords to
console logon only] to [Disabled].
The root of the DFS name space specified for SMB transmission is
comprised of more than three characters.
Specify a DFS name space with a root comprised of less than four
characters.
The access right to the specified storage location is not set correctly.
Set the access right to the specified storage location correctly so that
you can read and write the files and folders.
The SMB port number is blocked. Check the destination server, the
router between the MFD and the server, virus scanning software on
the destination server, and firewall software to confirm whether the
SMB port is blocked or not.
Black-and-white [Black & White] is selected for [Color Scanning].
gradation is not [Grayscale] is selected for [Color Scanning].
reproduced as desired.

Tel/Fax Switching Kit Trouble

Symptom Cause/Remedy
Lamp is not lighting. The power cord may have been unplugged. Reconnect the power cord
to the power outlet.
The machine is not connected to a power outlet that supplies the
proper rated voltage.Connect the machine to a power outlet that
supplies the proper rated voltage.
All lamps are blinking. Unplugged the power code and then reconnect it to the power outlet
after a while.
You cannot call from a The telephone line is not connected to the LINE terminal of this
telephone or fax machine. machine. Connected to the LINE terminal of this machine.
The telephone line may have been unplugged. Confirm whether it is
connected correctly.
The dial type settings of the telephone and fax machine does not
correspond to the contract of the telephone line (specification) you
use. Confirm the contract for the telephone line.

24 2 Appendix
 Symptom Cause/Remedy
You cannot calling when The telephone and the fax machine connected to this machine is in use.
hearing the busy tone Operate after using the telephone and the fax machine.
during calling.
You cannot calling when While this machine response automatically (maximum for 10
hearing no sound during seconds), busy tone does not sound. The line is not available during
calling. this. Use the telephone after a while.
The line does not switch “Operation mode” is set to “Phone-only mode”. Specify “Fax priority
to the fax machine mode” or “Phone priority mode”.
automatically.
“Number display/modem dial-in setting” is set to “Enabled” even the
line is not the number display and modem dial-in contracted line.
Specify “Disabled”.
You cannot receive by the The telephone is not connected to the TEL terminal of this machine.
telephone, or the Connect to the TEL terminal.
telephone does not ring.
The telephone line may have been unplugged. Confirm whether it is
connected correctly.
Set the phone not to ring. Confirm the setting to ringing tone of the
telephone.
“Number display/modem dial-in setting” and the setting of the
telephone does not match. Match the settings
This machine cannot The tax machine is not connected to the FAX terminal of this machine.
receive a fax. Connect to the FAX terminal.
The receiving setting of the fax machine is not set to the auto receive.
Set the fax receiving mode to auto receiving.
The fax machine is in the error status. Clear the error.
If an error occurs in the fax machine of the other party, set the value in
“Ringing time setting” shorter.
“Number display/modem dial-in setting” of this machine is set to
“Disabled” even for the number display and modem dial-in service
contracted line. Specify “Enabled”.
The machine cannot send In the following situations, errors other than speaking may occur
a fax even when the busy without ringing the busy tone.
tone does not sound Send fax again.
during sending. (Errors 
When receiving while the fax transfer setting is enabled
other than speaking) 
While ringing the telephone in the fax priority mode

During the voice response when the voice response setting is
enabled
The line is cut during using If “Fax transfer setting” is set to “Enabled”, dial “*” “*” “*” (“*” for
the telephone. three times) and the line is connected to the fax machine.
Even if you dial “*” “*” “*” “Fax transfer setting” is set to “Disabled”. (The factory default is
with the telephone, the “Disabled”.) Specify “Enabled”.
fax is not transferred to
The dial type is set to “DP”. Dial “*” “*” “*” (“*” for three times) after
the fax machine.
switching to the tone signal. For how to switch to the tone signal, refer
to the telephone’s manual.

2.7 Problem Solving

25
2.8 Setting Restore Tool
This function is used to backup setting data, etc. in computers connected through networks in case
data is lost due to the machine's storage malfunction.
Download the setting restore tool from our official website.
https://www.fujifilm.com/fb/

2.9 License
This product contains open source software, for which third parties own the rights (hereinafter
referred to as “OSS”). For applied license to each OSS, copyright display and individual license
conditions, you can confirm in [Support] > [Download OSS License Information] of Internet Services.
This product contains software consented based on OSS licenses, such as GNU Library General
Public License 2.0.
If you wish to obtain the source code for the target software based on the OSS license, you can do so
from the site below.
https://fujifilm.com/fb/etc/oss/mfp/a_c7070/v1_0

26 2 Appendix
SIQA_sheet1_A3
SIQA_sheet1_A3
SIQA_sheet1_11×17
SIQA_sheet1_11×17