Salesforce.Nonprofit-Cloud-Consultant.v2021-01-10.

q37

Exam Code: Nonprofit-Cloud-Consultant

Exam Name: Salesforce Certified Nonprofit Cloud Consultant (SP20) Exam
Certification Provider: Salesforce
Free Question Number: 37
Version: v2021-01-10
# of views: 1674
# of Questions views: 28223
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NEW QUESTION: 1
A development associate using NPSP wants to add the Check/Reference Number on a report but
does not see that field in the Report Builder. What should the consultant advise?
A. Check a custom field, "Check/Reference Number" on Payments
B. Check a custom field, "Check/Reference Number" on Opportunity
C. Check if the report type includes Payments
D. Check if the report type includes Opportunities.
Answer: (SHOW ANSWER)

NEW QUESTION: 2
A nonprofit organization wants to integrate its event management system and Salesforce. The
organization wants to automatically send event and event attendee data from its event
management system and create Campaigns and Campaign Members in Salesforce on a daily
basis. What should the consultant recommend?
A. Export Campaign and Campaign Member information and import into the event management
system
B. Consider using a middleware tool to integrate the event management system with Salesforce
C. Consider using Salesforce Connect
D. Export event and event attendee information to the NPSP Import Template and import into
Salesforce
Answer: (SHOW ANSWER)

NEW QUESTION: 3
A nonprofit organization is using Cases in Salesforce for case management with its clients. The
nonprofit organization wants to relate Cases for the same client to each other. How should the
consultant advise the organization?
A. Use Case Comments and paste the URL of the first Case opened for the client in each new
Case related to them.
B. Create a custom field for an ID number and assign the same number to all cases that need to
be connected
C. Create a custom object that connects Cases to each other with two Case lookup fields and add
a check box field to designate the parent Case.
D. Use Case Hierarchy to connect all Cases for the client to a parent case and click on View
Hierarcht to see the connected Cases
Answer: (SHOW ANSWER)

NEW QUESTION: 4
An international nonprofit organization works across six different countries in Europe and Africa.
The organization relies heavily on volunteers in each country to support its work and wants
volunteers to be able to sign up for volunteer jobs on its website.
What is a consideration when setting up Volunteers for Salesforce given this context?
A. Set up a different Site in Volunteers for Salesforce for each country and set the time zone for
the Site to the local time zone so all events will appear as the correct time for the time zone.
B. Add text to the Volunteers for Salesforce website informing all volunteers that all time for
volunteer jobs and shifts is shown in the time zone of the headquarters and they need to convert
the time to their local time zone.
C. Set the Volunteer Job's Website Time Zone field value to the time zone in which the job will
take place when creating Volunteer Jobs.
D. Remove the Start Time and End Time fields from the website template and put the times in the
description in the local time zone.
Answer: (SHOW ANSWER)

NEW QUESTION: 5
A Household Account has Contacts with Recurring Donations, Relationships, and closed/won
donations associated with it.
What happens when a system administrator attempts to delete this Household Account record?
A. The Household Account record is deleted.
B. There is an error message because there are closed/won donations associated with the
Account record.
C. There is an error message because there are relationships associated with the Contacts in this
Account.
D. There is an error message because there are recurring donations associated with the Contacts
in this Account.
Answer: (SHOW ANSWER)

NEW QUESTION: 6
A development director needs to understand which organizations have given to the nonprofit in
some year prior to the current, but have not contributed to the nonprofit in the current year. How
should the consultant accomplish this task?
A. Customize the date range on the NPSP SYBUNT report for Contacts
B. Create an Opportunity report that compares Contact donations from the previous fiscal year to
the current
C. Customize the date range on the NPSP LYBUNT report for Accounts
D. Customize the date range on the NPSP SYBUNT report for Accounts
Answer: (SHOW ANSWER)

NEW QUESTION: 7
A nonprofit organization has a large volume of contacts, organizations, and address records. The
organization wants to migrate all of its data into its NPSP org.
What are two considerations? Choose 2 answers
A. Address verification only works with the one-to-one and individual ("Bucket") Account models.
B. There is a limit of three addresses per contact or organization that can be migrated into NPSP.
C. Tracking addresses with the Address object may introduce more complexity.
D. Migrating all historical address information impacts system data storage.
Answer: (SHOW ANSWER)

NEW QUESTION: 8
A large nonprofit organization is a social enterprise that functions in many ways like a for-profit
corporation.
The organization does mot accept individual donations, but mostly engages with corporations,
sponsors, and vendors by selling its own products to further its mission. The organization needs
to manage Leads and track its Opportunity pipeline. Which account model should the consultant
recommend?
A. Individual "Bucket" Account Model in NPSP
B. Household Account Model in NPSP
C. Household Account Model without NPSP
D. Administrative Account Model in HEDA
E. Salesforce Account Model without NPSP
Answer: (SHOW ANSWER)

NEW QUESTION: 9
A nonprofit organization has white papers, case studies, and impact reports on its website. The
organization wants to track website visitors who download those assets. Once tracked, the
organization wants to pursue the visitor as a constituent. Which solution should be considered?
A. Salesforce DMP
B. Community Cloud
C. Pardot
D. Campaigns
Answer: (SHOW ANSWER)

NEW QUESTION: 10

A. Set the org wide default on Contacts to Private so only the user who owns the Contact records
can access it.
B. Encrypt the government ID field with Classic Encryption for Custom Fields and grant View
Encrypted Data permission only to those users who have to interact with the data
C. Turn on two-factor authentication for the staff members who need to collect and use the
government ID number field data
D. Restrict visibility by removing it from the page layout and utilizing role hierarchy to prevent
users from accessing that field except for the staff who need to interact with the government ID
data
Answer: (SHOW ANSWER)

NEW QUESTION: 11
A nonprofit organization on NPSP needs to be able to track the high school a student attended
and track the enrollment of the student at college.
How should the consultant recommend tracking this?
A. Use NPSP Affiliations objects to connect the Contact to the Account for their high school and
college, use the Status field there to indicate if they are currently enrolled or are former students
there.
B. Turn on Field History Tracking for the Account lookup field on the Contact record, use the
Account lookup to indicate where they are currently enrolled and change it as they move on.
C. Install the Salesforce.org Higher Education Data Architecture (HEDA) managed package and
use Affiliations.
D. Set up a Campaign for each high school and college and use Campaign Members to connect
the Contact to the Campaign. Change the values in Campaign Member Status from
Sent/Responded to Current/Former.
Answer: (SHOW ANSWER)

NEW QUESTION: 12
The executive director at a nonprofit needs to understand the overall summary of individuals
engaged with the organization across multiple channels, including donations, volunteer shifts, and
event attendance. What can the consultant deliver to help them achieve this summary by
channel?
A. Create a Campaign Hierarchy to see the number of people associated with each donation,
shift, and event, by channel with Campaign Memberships.
B. Create a User Hierarchy to report by user with the Opportunity, Contact, and Campaign
records owned representing donation, volunteer, and event channels and their Campaign
Memberships.
C. Create an Account Hierarchy to see the number of people related to each household, and their
associated Contact records with Campaign Memberships and Opportunities by channel.
D. Create a Role Hierarchy to summarize the number of Opportunity records associated with
each user, and the Campaign Memberships associated with the Primary Contact on the
Opportunity by channel.
Answer: (SHOW ANSWER)

NEW QUESTION: 13
The VP of Development wants to track the nonprofit organization's six campaigns nested within
each other:
Friends of the Organization>FY19>Capital Campaign>Annual Fund>Digital Donations>Mobile.
What should the consultant do?
A. Create a Campaign Hierarchy with the parent Campaign record as, "Friends of the
Organization"
B. Create a custom lookup field, "Related Campaign" on the Campaign object.
C. Suggest changing the order of the hierarchy.
D. Suggest consolidating at least one of the Campaigns so that it is within the Campaign
Hierarchy limit.
Answer: (SHOW ANSWER)

NEW QUESTION: 14
A nonprofit organization is retiring its legacy donor, donation, and payment processing systems.
The organization wants to load 45,000 records into Salesforce from a single flat file. Which tool
should be used to create all of the records at once?
A. Data Loader
B. NPSP Data Import
C. Import Wizard
D. ETL Tool
Answer: (SHOW ANSWER)

NEW QUESTION: 15
A nonprofit organization receives a lot of grants, many of which are renewals of previous grants
from the same funder. The organization wants to be able to easily access the previous grant
information.
What should the consultant advise to capture this in Salesforce?
A. Create a child Opportunity for the renewal grant from the original grant using the Renewal
Grant Opportunity record type.
B. Fill in the "Previous Grant/Gift Opportunity" lookup field on the Opportunity for the new grant
and check the "Is Grant Renewal" field.
C. Ensure that when naming the Opportunity for the renewal grant, "Renewal" is included in the
name as well as the name of the funder.
D. Create a Campaign for the funder and add all Opportunities including the original grant and
any renewal grants to the Campaign.
Answer: (SHOW ANSWER)

NEW QUESTION: 16
A nonprofit organization has a large number of duplicate contacts the consultant needs to clean
up. What should the consultant recommend to handle duplicate clean up in bulk?
A. Salesforce Data Loader
B. Salesforce Duplicate Management
C. Third party app from the AppExhange
D. NPSP Contact Merge
Answer: (SHOW ANSWER)

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NEW QUESTION: 17
How can a user differentiate between a Contact's Account and Primary Affiliation under the
Household Account model?
A. A Contact's Account is the same as a "bucket" where all Contacts are associated, a Contact's
Primary Affiliation is the Contact's Household.
B. A Contact's Account is where they work, a Contact's Primary Affiliation is where they live.
C. A Contact's Account is where they live, a Contact's Primary Affiliation is where they work.
D. A Contact's Account is the same as the Contact record, a Contact's Primary Affiliation is the
Contact's Household.
Answer: (SHOW ANSWER)

NEW QUESTION: 18
A nonprofit organization wants to automate some of its routine activities.
Which declarative Salesforce solution is designed for process automation?
A. Einstein
B. NPSP TDTM
C. Pardot
D. Lightning Flow
Answer: (SHOW ANSWER)

NEW QUESTION: 19
A fundraising associate needs to print mailing labels for the latest direct mail campaign to families
who give to the nonprofit organization. The organization uses the Household Account model with
Address Management.
Which object and address field should the associate use when building the report?
A. Contact; Mailing Address
B. Contact; Other Address
C. Account; Billing Address
D. Account; Shipping Address
Answer: (SHOW ANSWER)

NEW QUESTION: 20

A. Create a Membership Opportunity record type.

B. Create a Membership Affiliation record type.
C. Add a checkbox field on the Opportunity called "Membership".
D. Add a value in the Type field on Opportunity for Membership.
Answer: A (LEAVE A REPLY)

NEW QUESTION: 21
How can a gift officer determine if an acknowledgment letter was sent for a donation?
A. Check the Status picklist value on the Task object.
B. Check the Acknowledgement Status picklist value on the Opportunity object.
C. Check if the Campaign Member status is set to "Acknowledged".
D. Check the Acknowledgement Status picklist value on the Contact object.
Answer: (SHOW ANSWER)

NEW QUESTION: 22
A nonprofit organization has been using Salesforce without NPSP. The organization is now
interested in the NPSP functionality and wants the consultant to recommend if NPSP should be
used in the same Salesforce environment or if they should start over in a new environment.
Which tool should the consultant use to help evaluate and recommend the best course of action?
A. Lightning Experience Migration Assistant
B. NPSP Health Check
C. Salesforce Optimizer
D. Setup Audit Trail
Answer: (SHOW ANSWER)

NEW QUESTION: 23
A nonprofit customer wants to have the status for a Campaign Member on a fundraising
campaign automatically update when a donation is received from that Contact.
What should the consultant recommend?
A. Use Process Builder to update the Contact's campaign member record.
B. Create an Apex Trigger to update the Contact's Campaign record.
C. Enable Automatic Campaign Member Management in NPSP settings.
D. Create a workflow rule that updates the Campaign Status when an Opportunity is created.
Answer: (SHOW ANSWER)

NEW QUESTION: 24
What are the two key places to locate NPSP release information? Choose 2 answers
A. GitHub Cumulus Releases
B. trust.salesforce.com
C. Partner Success Community
D. Power of Us Hub
Answer: A,D (LEAVE A REPLY)

NEW QUESTION: 25
The event manager for a nonprofit organization periodically imports a cleaned, structured list of
event registrations. Now should the consultant set up the TDTM Trigger Handlers?
A. Disable TDTM for all users.
B. Disable TDTM for specific users.
C. Disable Opportunity Contact Role trigger handlers.
D. Disable the Trigger Handler using Apex instead of TDTM.
Answer: (SHOW ANSWER)

NEW QUESTION: 26
A nonprofit organization needs an email marketing tool that will measure email engagement and
evaluates the fit of prospective supporters. Which two factors should the consultant recommend?
A. Marketing Cloud Reporting
B. Pardot Scoring
C. Marketing Cloud Measures
D. Pardot Grading
Answer: (SHOW ANSWER)

NEW QUESTION: 27
A nonprofit organization uses a vendor for direct mail, and receives a monthly spreadsheet from it
with donor information, donation amounts, and the solicitation campaign that the donation was in
response to.
How can this information can be entered and de-duplicated against existing individuals in the
Nonprofit Success Pack (NPSP)?
A. Use the Salesforce Data Loader to upload the spreadsheet and then manually check for
duplicates and use the NPSP Contact Merge tool to de-duplicate records.
B. Upload the spreadsheet using the NPSP Data Importer and associate the individuals with
Opportunities and Campaigns.
C. Upload the spreadsheet using the NPSP Data Importer and associate the individuals with
Opportunities and Recurring Donations.
D. Use the Salesforce Import Wizard to upload the spreadsheet and then de-duplicate records
using the NPSP Contact Merge tool.
Answer: (SHOW ANSWER)

NEW QUESTION: 28
A consultant is upgrading a non-profit client from version 2 of NPSP to version 3. Which action
should the consultant take before running the NPSP Installer?
A. Run NPSP Health Check.
B. Upgrade the Recurring Donations package by itself.
C. Delete all fields labelled Deprecated.
D. Delete the custom Households object.
Answer: (SHOW ANSWER)

NEW QUESTION: 29
A volunteer manager at a nonprofit organization needs to be able to search for volunteers with
landscaping skills who are available at a given time. The organization is using Volunteers for
Salesforce. What should the consultant advise?
A. Create a report with the report type Contacts with Volunteer Hours and Volunteer Jobs. Filter
the report by the Volunteer Job for landscaping and Volunteer Availability at the time the
Volunteer Manager needs them
B. Create a list view on Contacts using a filter for those who have skills that include landscaping.
Add the field for Volunteer Availability on the list view and sort by it to find those with landscaping
skills who are available at the given time
C. Click on the Find Volunteers tab and fill in the Volunteer Status, Volunteer Availability, and
Volunteer Skills tabs with the values you're looking for and hit search
D. Use the Volunteers Wizard to look for volunteers with landscaping skills and Volunteer
Availability and choose those available at the given time
Answer: C (LEAVE A REPLY)

NEW QUESTION: 30
A. Analytics
B. Development
C. Field Tracking
D. Quality Assurance
E. Staging
Answer: (SHOW ANSWER)

NEW QUESTION: 31
A gift officer successfully imported a small list of donors and their donations. The gift officer wants
to add these donors to a Campaign from an Opportunities report but the "Add to Campaign"
option is not available.
The gift officer wants to add donors to a Campaign from a report. What should the consultant
recommend?
A. Go to Setup and add the "Add to Campaign" button to the report type
B. Export the Opportunity report results and import the list of donors as Campaign Members
using the Data Import Wizard
C. Create a joined report with Opportunities and Campaigns
D. Create a report type that includes Contacts such as the Opportunities with Contact Roles
report type
Answer: (SHOW ANSWER)

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NEW QUESTION: 32
A consultant is importing a number of new individual gifts from a recent fundraising event for a
non-profit that is using NPSP. It is very important that donors receive credit for these new
donations. Where is the automatic Opportunity Contact Role hard credit value configured for this
scenario?
A. NPSP Settings
B. Opportunity Settings
C. Affiliation record
D. Relationship record
Answer: A (LEAVE A REPLY)

NEW QUESTION: 33
A nonprofit organization wants the 15th of the month listed as the Close Date for all recurring
donations and has selected the 15th in the Day of the Month picklist. In reviewing Recurring
Donation Opportunities it is found that some of the Opportunities have close dates at the end of
the month.
Which action should the consultant take to troubleshoot this issue?
A. Check the Recurring Donation batch size.
B. Check if the "Always use last day of the month" field is selected.
C. Check if the Custom Installment record was modified
D. Check the Error Log.
Answer: (SHOW ANSWER)

NEW QUESTION: 34
A nonprofit organization needs to send a mailing to all clients to invite them to an informational
session on its workforce development program. The organization wants to track who it was sent
to and who responded. The organization is using the NPSP with the Household Account Model.
What should a consultant advise them to do to accomplish this in Salesforce?
A. Create a mailing list Campaign, then create a report using the type Contacts & Accounts with a
filter for clients, then add to Campaign
B. Create a report using the NPSP All Contacts report and add a filter to just include clients
C. Create a Campaign field and add all clients to it, then use the Household Mailing List button to
generate the mailing list.
D. Create a Campaign, filter a list view for clients and add to Campaign. Create a report with the
type Campaigns with Campaign Members.
Answer: (SHOW ANSWER)

NEW QUESTION: 35
An international nonprofit organization added a translated relationship picklist value, however the
reciprocal relationship record is not displaying correctly.
What is the cause of this error?
A. The language is not supported in NPSP.
B. The system administrator did not add the reciprocal relationship value in the NPSP Settings
tab.
C. The current user does not have the correct locale.
D. The system administrator did not enable the Translation Workbench.
Answer: (SHOW ANSWER)

NEW QUESTION: 36
A nonprofit organization is migrating from a standard Salesforce org to an NPSP org. It has a
large volume of contacts. The nonprofit organization is considering using an Individual ("Bucket")
account model. What are two considerations in this situation?
A. There is a risk of account data skew with the Individual account model and the large volume of
contacts.
B. The Account name is identical to the Contact name.
C. Once the Individual model is enabled, it cannot be changed.
D. The Individual account model is a legacy account model and is no longer recommended.
Answer: A,B (LEAVE A REPLY)

NEW QUESTION: 37
A nonprofit organization has a large volume of donation and payment data that it wants to migrate
to its NPSP org. Which two large volume data considerations should the consultant discuss with
the nonprofit organization? Choose 2 answers
A. API call limits
B. Data storage limits
C. Data skew
D. Code coverage
Answer: (SHOW ANSWER)

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