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The Managing People, Quiz-1

The managing people quiz 1

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Sahil Kumar
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28 views4 pages

The Managing People, Quiz-1

The managing people quiz 1

Uploaded by

Sahil Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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The Managing People, Quiz-1

1.
Leading virtual teams:
Select all that apply

Affects about 70% of managers


Benefits from a clearly laid out specification of targets, objectives, and standard required
Presents many technological and communication issues
Is easy because no –one can argue with you
2.
If a manager detects a conflict, the best course of action is to ignore it, it may resolve itself

True
False
3.
If a mistake is made it is important to find out who made it.

True
False
4.
If you want to persuade management to accept your idea, it is a good idea to;-
Select all that apply

Consider their wants and needs, and construct an argument that demonstrates logically how your
proposal meets those needs.
Acknowledge their success, praise them, the company, ideas, performance.
Contradict them if they disagree with you
Identify and build on common ground
5.
When minimising conflict, an effective manager needs tools and techniques to:-
Select all that apply

Help them notice conflicts developing


Determine the source of a problem,
Discuss the emotions that difficult interactions can raise,
Seek and implement a resolution
6.
When dealing with a persistent Complainer:-
Select all that apply

Listen to and acknowledge their complaints, paraphrase to check you have understood.
Accept, agree with, and apologize for their complaints.
Remain impartial, state facts without emotion or comment.
Get involved in accusations and defence, stating your opinions
7.
It is important to develop employees to become future managers because:-
Select all that apply

It motivates staff
It’s easier for management
It ensures a succession plan that will strengthen the business
it makes financial sense
8.
The Six Principles of Influence were defined by Robert Cialdini, and published in his book, "Influence:
The Psychology of Persuasion." in 1984.

True
False

Answers

1. Leading virtual teams;

Correct Answer (All except 4th): Affects about 70% of managers, Benefits from a clearly laid
out specification of targets, objectives, and standard required, Presents many technological
and communication issues, Is easy because no –one can argue with you

2. If a manager detects a conflict, the best course of action is to ignore it, it may resolve
itself

Correct Answer: False

3. If a mistake is made it is important to find out who made it.


Correct Answer: False

4. Correct Answer (All Except the 3rd)): Consider their wants and needs, and construct an
argument that demonstrates logically how your proposal meets those needs., Acknowledge
their success, praise them, the company, ideas, performance, Identify and build on common
ground

5. When minimising conflict, an effective manager needs tools and techniques to:-
Select all that apply

Correct Answer (All): Help them notice conflicts developing, Determine the source of a
problem,, Discuss the emotions that difficult interactions can raise,, Seek and implement a
resolution

6. When dealing with a persistent Complainer:-


Correct Answer (All): Listen to and acknowledge their complaints, paraphrase to check you
have understood., Accept, agree with, and apologize for their complaints., Remain impartial,
state facts without emotion or comment., Get involved in accusations and defence, stating
your opinions

7. It is important to develop employees to become future managers because:-


Select all that apply

Correct Answer: It motivates staff, It’s easier for management, It ensures a succession plan
that will strengthen the business, it makes financial sense

8. The Six Principles of Influence were defined by Robert Cialdini, and published in his
book, "Influence: The Psychology of Persuasion." in 1984.

Correct Answer: True

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