Getting Started Guide

Asset Optimization Software: Engineering,

V12.2 Manufacturing & Supply Chain and Asset
Performance Management Customers
 CONTENTS

Before You Install 4 Welcome to the New Release of aspenONE® Software

Installing and Upgrading 7

Your Software We are excited to release V12.2 version of asset optimization software for the aspenONE
Engineering, Manufacturing & Supply Chain and Asset Performance Management suites. Building
Documentation 8
on the history of AspenTech and our 40 years of innovation in the process industries, aspenONE
Translated Versions makes it faster and easier to increase capacity, improve margins, reduce costs and become more
energy-efficient.
Technical Support 9
Contact Info
In V12.2, you will find media containing one or more of the following suites:

• aspenONE Engineering

• Standard or Token version of aspenONE Manufacturing & Supply Chain

• aspenONE Asset Performance Management (these are download only items)

• aspenONE Informatica® PowerCenter®, a third-party component used in conjunction

with Aspen Supply Chain Connect™ (this is a download only item)

• Aspen Artificial Intelligence of Things (AIoT) Hub™

2
What’s New in
aspenONE V12.2
The aspenONE V12.2 software release
includes product enhancements to help
you further take advantage of the power
of optimization.

To learn more about the new features

in V12.2, visit:
aspentech.com/products/v12.2-release

Note: As most customers prefer to

download the media, the default delivery
option has been changed to electronic
delivery. You will receive an email with link
to the media once the order is placed. You
may also choose to receive physical media
if you prefer.

3
Before You Install
Before installing any AspenTech product, we recommend that you read the Installation Guide and
Release Notes for each product you intend to install. This important documentation can be found in
the Documents folder on the media.

Platform support information is available at:

aspentech.com/platform-support

The Prerequisite Viewer can be used to identify the prerequisites — even before the
software is available.

Please visit the AspenTech Customer Support Website

https://esupport.aspentech.com/S_Article?id=000047944 for instructions on how to deploy
aspenONE Engineering Software Suite in the cloud.

License Server
The SLM License Server must be V12 or later before deploying aspenONE V12.2 software. The
SLM Server should always be upgraded first, followed by the SLM Clients to avoid any potential
incompatibility issues. The SLM Client will be automatically installed when installing any V12.2
software.

Role Based Security: Client tools are automatically installed as part of the security bundle. For
more information, see the Aspen Framework Installation Manual and the Aspen Local Security
Server Installation Guide, located in the aspenONE Manufacturing & Supply Chain folders on
the media.

4
Engineering Interoperability
The aspenONE Engineering suite offers a set of fully integrated • aspenONE Advanced Process Control (APC)
products listed below. Users receive maximum benefits and flexibility • aspenONE Manufacturing Execution Systems (MES)
whenutilizing the entire suite of integrated products. You should
• aspenONE Petroleum Supply Chain (PSC)
always upgrade to the latest process design tools when starting
a new design project. This will guarantee availability of the latest • aspenONE Supply Chain Management (SCM)
property data, cost data, design codes, defect fixes and functionality. • Aspen GDOT
Product families should be installed as a suite, using a compatible set
• Aspen Unified GDOT
of interoperable versions, as delivered. Coexistence is the ability for
multiple versions of the Engineering suite to be installed on the same • Aspen Multivariate Statistical Analysis
desktop computer. The following products support coexistence:
Asset Performance Management Interoperability
• Aspen Plus® The aspenONE Asset Performance Management suite includes the
• Aspen HYSYS® products listed below. AspenTech recommends that when more than
one of these products are used on the same computer, or as part of an
• Aspen Exchanger Design & Rating
integrated solution across multiple computers, that all products be at the
• Aspen Economic Evaluation same software version. All products in the Asset Performance Management
• Aspen Basic Engineering™ suite may be updated at a different release cycle from the products in
the Engineering and Manufacturing & Supply Chain suites. Installing
• Aspen Multi-case analysis
products from the other two suites on a machine that has aspenONE
• Aspen Knowledge Asset Performance Management products installed is not recommended.
• Aspen OptiPlant 3D Layout™
• Aspen Event Analytics™
Manufacturing & Supply Chain Interoperability
• Aspen Mtell®
The aspenONE Manufacturing & Supply Chain suite includes five
• Aspen Fidelis Reliability™
major families of integrated products (listed below). AspenTech
recommends that you install a complete family of products of • Aspen ProMV®
the same version. Multiple product families installed on the same • Aspen Performance Management Insights
machine should also be the same version.

5
Aspen Artificial Intelligence of Things (AIoT) Hub™
By integrating Artificial Intelligence (AI) and the Industrial Internet
of Things (IIoT)—two game-changing technologies currently leading
the digitalization charge for capital-intensive industries—AspenTech
has created the Aspen AIoT Hub™, which enables the next
generation of Industrial AI infrastructure, allowing organizations to
achieve more efficient operations, create seamless human-machine
workflows, and rapidly harmonize and transform data into tangible
business outcomes. Products include:

• Aspen InfoPlus21®

• Aspen Enterprise IP.21 Historian™

• aspenONE Process Explorer™

• Aspen Production Record Manager™

• Aspen Enterprise Insights™

• Aspen Data Science Studio™

• Aspen Cloud Connect™

6
Installing and Upgrading Your Software
Start planning your upgrade today! Visit our https://esupport. The media may also include patch updates for selected aspenONE
aspentech.com/S_Article?id=000095179 Product Upgrade Journey products. If patch updates are available on the media, the installer
page on the support site for best practices to help you upgrade faster will notify you and will update your system with the corresponding
and more efficiently. patches.

Launch the installer by clicking Setup.exe. The aspenONE Installer Once the install has completed, use the Update Agent to check for
will guide you through the necessary steps to install new products, any patches or updates posted since the initial V12.2 release. Here is
upgrade currently installed products, configure licensing or create a link to a Knowledge Base article that describes how to use the
an install script for automated software deployment. Please read Update Agent:
the instructions on each screen carefully. Select the product suite https://esupport.aspentech.com/S_Article?id=000048550
you want to install and click on “Begin Install.” This will launch the
corresponding installer.

For instructions on how to deploy aspenONE Engineering

Software in the cloud, refer to this Knowledge Base article on
the customer support site: https://esupport.aspentech.com/S_
Article?id=000047944

Note:
• If you originally installed aspenONE software via a network share
and need to repair the software, perform the Repair function from
a network.

• If you performed an original installation from a physical USB,

perform the Repair function from the physical USB.
An example of how the product selection screen could look. Screen will vary based on
what media is being used and what products are installed on the machine, as well as
Select the products you want to install. The installer will automatically the install path and the product family that has been selected.
check for product dependencies and product-specific prerequisites
before installing. If any system prerequisites are missing from your
system, the installer will list this information. 7
Documentation
Context-sensitive help can be accessed by: Note: You must have Adobe Acrobat Reader installed in order to view
and print PDF documentation. You can download the free viewer from
• Clicking the Help button on an application dialog box
the Adobe website at adobe.com
• Pressing F1 while in the application

• Clicking the application Help menu and selecting Help Translated Versions
We know it is important for our customers to have access to
Additional documents in PDF format can be accessed by: translated versions of a new release as soon as possible. As a result,
we are transitioning to a simultaneous shipment (sim-ship) model
• C
 licking the Documentation link on the product’s start page or
that includes product translations in the initial release. In V12.2, the
start tab, or by selecting Documentation from the product’s
majority of translations will sim-ship, and a small sub-set will become
Help menu
available shortly after the initial release.
• Logging onto the AspenTech Support Center site and browsing the
Documentation page Refer to the Knowledge Base article 44539 on the support site to see
• Downloading documentation from the product-specific pages on the latest status on translated versions.
the AspenTech Support Center site

For Aspen Plus, Aspen HYSYS, Aspen Exchanger Design & Rating
and Aspen DMC3™ Builder, you can access additional documents by:

• Clicking on the link to Exchange on the File menu and then

entering a search string in the search box

• Clicking on the documentation search shortcut on the Resources

ribbon and then entering a search string in the search box, or by
browsing through the list of published training documents

You will need to establish AspenTech Support Center credentials in

order to access the Online Documentation Center.
8
Technical Support
For further information regarding aspenONE software, please register • Report any difficulties with installing or running our software.
at our online support center. • Ask questions about the contents of the software package.

• Find regional contact information.

The AspenTech support website allows you to:

• Access product updates and patches, product training information,

Customers can also gain access to valuable support materials,
online training, and current product documentation.
including online training, flowsheet models and Knowledge Base
• S
 earch our online Knowledge Base for tech tips, applications items via Exchange inside Aspen Plus, Aspen HYSYS, Aspen
examples, known issues, new features and other Exchanger Design & Rating and DMC3 builder.
informative resources.

• Submit and track technical issues and product defects.

9
Contact Info

Worldwide Headquarters  North America South America India–Reliance and Bharti

Aspen Technology, Inc. Toll-free from U.S., Toll-free from Argentina 800001-6020
Canada, Mexico + 0800-333-0125
20 Crosby Drive Indonesia
+1-888-996-7100
Bedford, MA 01730 Toll-free from Brazil +001-803-011-4210
United States From outside U.S., + 0800-891-0291
Japan
Canada, Mexico
phone: +1–781–221–6400 Brazil 0066-33-132920
+ 1-781-221-5500
fax: +1–781–221–6410 +55-11-3443-6256
Mexico Korea
info@aspentech.com Toll-free from Venezuela 00798-14-800-7569
+52-(55)-3600-7140
+ 0800-100-2410
Europe, Middle East, Malaysia
Regional Headquarters and Africa* Asia and Pacific Region +1-800-814135
European Support Center Australia
Houston, TX | USA New Zealand
+ 44-(0)-1189226555 1-800-203224
phone: +1–281–584–1000 +1-0800-443254
Russia China–China Net Comm
São Paulo | Brazil Singapore
+7-495-7821907 10-800-712-2160
phone: +55–11–3443–6261 800-120-5022
Middle East Support Center China–Others
Reading | United Kingdom Taiwan
+973-1750-2736 10-800-120-2160
phone: +44–(0)–1189–226400 +00801-13-7953
Hong Kong
Singapore | Republic of Singapore Thailand
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phone: +65–6395–3900 +001-800-12-066-6381
Manama | Bahrain India
Vietnam
+91-20-667-82574
phone: +973–13606–400 120-11037
For a complete list of offices, please visit
aspentech.com/locations

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About Aspen Technology
Aspen Technology (AspenTech) is a leading software supplier for optimizing asset performance.
Our products thrive in complex, industrial environments where it is critical to optimize the asset
design, operation and maintenance lifecycle. AspenTech uniquely combines decades of process
modeling expertise with machine learning. Our purpose-built software platform automates
knowledge work and builds sustainable competitive advantage by delivering high returns over the
entire asset lifecycle. As a result, companies in capital-intensive industries can maximize uptime
and push the limits of performance, running their assets safer, greener, longer and faster.

www.aspentech.com

© 2021 Aspen Technology, Inc. All rights reserved. AT-07441