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Operation Managements

Operations management is the administration of business structure, practices, and processes to enhance efficiency and maximize profit. It refers to the management of functions that a business needs to run effectively day-to-day, including: Overseeing multiple departments and providing goals.

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11 views

Operation Managements

Operations management is the administration of business structure, practices, and processes to enhance efficiency and maximize profit. It refers to the management of functions that a business needs to run effectively day-to-day, including: Overseeing multiple departments and providing goals.

Uploaded by

dorothalia00
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Operations

Management
Cerlyn joy B. Borgonia
Topic Objectives:

 After the discussion, you are expected to:


• Understand the input-process-output framework, the extensions of it, and
apply them to a wide range of operations.
• Examine the types of transformation process occurring within operations; and
• Understand the content of an operations strategy and the decisions involved.
Operations Management
 the management of operating process to achieve the highest possible
degree of productivity within the enterprise.
 3 core functions:
• Marketing function (communicating)
• Product/service development function (creating)
• Operations function (fulfilling)

➢ Support functions:
• The accounting and finance function
• The human resources function
Responsibilities of Operations Management
 Product Design – requires the production of a product that will be
marketed to the end costumer.

 Forecasting – involves making predictions of events that will occur in


the future based on past evidence

 Supply chain management – involves monitoring the manufacturing


cycle from raw materials to finished goods.

 Delivery Management – supplier shall ensure that the goods are


shipped to the customer in a timely manner.
Ideal Skills of an Operation Manager
 Organizational Abilities - the ability of the Operations Manager to
concentrate on various tasks without being overwhelmed by other
process

 Coordination – have strong teamwork by understanding how to


coordinate resources, tasks and time to ensure the best use resources.

 People Skills – learn how to respond to staff, outside stakeholders and


other senior management leaders.

 Tech-savy- to have an appreciation for technology in order to be able


to develop process
Technology and Operation Management

 A combination of principles originating from structural


engineering , industrial engineering , management
information systems, quality control, supply
management, accounting and other functions
Integration of Technology with Production
System
 Technology Acquisition – technology acquired should align with overall
objectives of the organization and should be approved after elaborate
cost-benefit analysis

 Technology Integration – technology affects all aspects of productions

 Technology Verification – check whether technology is delivering


operational effectiveness
Technology in Manufacturing and Design
 Computer Aided Design – facilities linking of two more complex
components of design

 Computer Aided Manufacturing System – computerized numerically


controlled machines are used, thus ensuring highest level of accuracy
.

 Standard for the Exchange of Product Data – process sharing of


product across all phases of product life cycle and serves as neutral
file exchange.
Process Technology
 Technology – defined as product design action

 Technical practice – the process in which technical results are created


and have an impact on the environment

 Technological results – are designed to improve people’s skills and


maximize human potential
Transformation Model
 A structure that helps leaders recognize their companies and also
drives positive transformation

 Inputs
• transformed resources – those that are transformed in some way by
the operation
• Transforming resources – those that are used to perform the
transformation process
Process Technology and Transformed
Resources
 Customer- processing technologies categories :
▪ Active – Customers use the technology to create the service
▪ Passive – Processes and controls the customer by restraining the
customer action in some way
▪ One way monitoring – tracks customers movements or transactions in
an obtrusive way
Transformation Model

 Transformation process
any activity or group of activities that takes one or more
inputs, transform and adds value to them an provides output
for customers
Types of Transformation

 Manufacture – physical creation of products


 Transport – movement of materials or customers
 Supply – change in ownership of goods
 Service – the treatment of customers or the storge of materials
 Selling – a process involving the interaction of a potential purchaser
Categories in Transports
 Consumer Service – Consumer services are intangible products or
actions that are typically produced and consumed simultaneously.
Some common examples are haircuts, auto repairs and landscaping .

 Producer Services – the production and delivery of goods and services


and constitute firms providing services such as consulting advise, legal
advice, IT support, transportation and maintenance facilities.
Areas in Manufacture
 Supply or Sourcing Decisions – determine which operations are carried
out internally and which tasks are outsourced

 Technology Decisions – covers the process and frameworks used, as


well as know how and intellectual property

 Demand forecast Decisions – determine how to balance the market


with the available supply

 Improvements and Innovation decisions – decision making mechanism


and opportunities
 Video Marketing : integrating video with SEO, content marketing, and broader
social media marketing campaign

 SMS Messaging : use SMS notification programs to share positive messages about
their new deals or to provide incentives for potentials customers

 Paid Search Advertising : one of the best way to target potential customers who
are actively searching for a product or service

 Search Engine Optimization: try and rank pages or blog posts on your site
organically

 Paid Social Media Advertising : advertising is great for building awareness with
evidence that might not be aware that your business, product or service exist

 Conversation Rate Optimization : is the art and science of improving your online
user experience
Transformation Model
 A structure that helps leaders recognize their companies and also drives
positive transformation

Output :
• Tangibility
• Transportability
• Storability (can be stored )
• Customer contact
• Simultaneity
• Quality

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